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 * Platform
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TERMS & POLICIES

Privacy Policy
Terms of ServicePrivacy PolicyData Processing AddendumSupport PolicyPremier
Services PolicyCookie PolicySecurity PolicySubprocessors ListE.U. - U.S. and
Swiss - U.S. Privacy Shield PolicyIntercom Website Terms of UseAcademy
TermsService Level AgreementAcceptable Use PolicyHow We BillCode of
ConductTrademark UsageIntercom Global Anti-Corruption StatementIntercom Partner
Code of ConductIntercom DMCA PolicyLaw Enforcement GuidelinesIntercom European
Data Hosting AddendumIntercom Australia Data Hosting AddendumIntercom Additional
Product Terms
 * Terms of Service
   Definitions
   Intercom Services
   Customer Data and Customer Obligations
   Security
   Third-Party Platforms and Third Party Messaging Apps
   Ownership
   Subscription Term, Fees & Payment
   Term and Termination
   Limited Warranty
   Availability and Service Credits
   Support
   Limitation of Remedies and Damages
   Indemnification
   Confidential Information
   Publicity
   General Terms
 * Privacy Policy
   Purpose and Scope
   Personal Data Collected by Intercom
   How and Why We Use Your Personal Data
   Sharing Your Personal Data
   Retention of Your Personal Data
   Transfers of Your Personal Data
   Privacy Shield
   How We Store and Safeguard Personal Data
   Your Privacy Rights and Choices
   Children’s Privacy
   Changes to this Notice and Questions
   Collection and Use of Personal Data of California Residents
 * Data Processing Addendum
   
 * Support Policy
   
 * Premier Services Policy
   
 * Cookie Policy
   Introduction
   Cookies and similar technologies and the processing of personal data
   What are cookies?
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   What type of cookies do we use and what are they used for?
 * Security Policy
   Overview
   Security Team
   Best Practices
   Infrastructure
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   Permissions and Admin Controls
   Application Monitoring
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   Customer Responsibilities
 * Subprocessors List
   
 * E.U. - U.S. and Swiss - U.S. Privacy Shield Policy
   
 * Intercom Website Terms of Use
   Acceptance of Terms
   Permission to Use the Site
   User Content
   Restrictions on User Content and Your Conduct
   Intellectual Property Rights in User Content
   User Content You Post Becomes Public
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   Proprietary Rights
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   Notify Us of Infringers
   How to Communicate with Us
   Site Availability
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 * Academy Terms
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 * Service Level Agreement
   
 * Acceptable Use Policy
   
 * How We Bill
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 * Code of Conduct
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 * Trademark Usage
   Intercom Marks and License
   Permissible Use of the Intercom Marks
   Impermissible Use of the Intercom Marks
   Termination
   Ownership
   No Warranties
   Your Liability for Third-Party Claims
   Additional Legal
   Questions
 * Intercom Global Anti-Corruption Statement
   Summary
   Bribery and Kickbacks
   Records and Reporting
   Applicability and Enforcement
 * Intercom Partner Code of Conduct
   Labor and Employment Laws
   Anti Corruption Laws
   Competition
   International Trade and Export Controls
   Recordkeeping, Financial Integrity, and Honest and Accurate Dealings
   Intellectual Property and Confidential Information
   Raising Issues and Concerns
   Certification and Application
 * Intercom DMCA Policy
   
 * Law Enforcement Guidelines
   
 * Intercom European Data Hosting Addendum
   Scope
   EDH Services
   Customer Obligations
   Survival
   Exhibit A
 * Intercom Australia Data Hosting Addendum
   
 * Intercom Additional Product Terms
   


PRIVACY POLICY

Print page
Effective day 22 July 2020


1. PURPOSE AND SCOPE

1.1 At Intercom, we respect your privacy and data protection rights and
recognize the importance of protecting the personal data we collect and process.
This Privacy Policy is designed to help you to understand what personal data we
collect about you and how we use and share it.

1.2 When we refer to Intercom, we mean Intercom R&D Unlimited Company, a company
registered in Ireland with a registered address at 2nd Floor, Stephen Court,
18-21 Saint Stephen's Green, Dublin 2; Intercom, Inc. a Delaware corporation
with offices at 55 2nd Street, 4th Fl., San Francisco, CA 94105, USA; and
Intercom's group companies ("Intercom", "we", "us", "our").

1.3 This Privacy Policy applies to you if you:

 * interact with any of Intercom’s websites (including www.intercom.com and
   www.intercom.io) or our social media pages (collectively, the "Sites")
   ("website users");
 * visit any of Intercom’s premises ("office visitors");
 * attend an Intercom event or an event which Intercom sponsors ("event
   attendees");
 * use Intercom's communication and messaging products, customer workspaces,
   mobile applications, and our other applications and services (collectively,
   the "Intercom Services") ("customers");
 * interact with any of Intercom's end user messenger domains (including
   widget.intercom.io and api-iam.intercom.io ("end-users");
 * are a marketing prospect, who is anyone whose data Intercom processes for the
   purposes of assessing customer eligibility ("marketing prospect"); or
 * receive marketing communications from Intercom.

1.4 For the purposes of the General Data Protection Regulation (or any successor
or equivalent legislation in the UK) ("GDPR"), either Intercom R&D Unlimited
Company or Intercom, Inc., Intercom Software UK Limited, Intercom Software
Australia Pty Ltd, or any other Intercom group company from time to time, is the
controller of your personal data.


2. PERSONAL DATA COLLECTED BY INTERCOM


2.1 PERSONAL DATA WE COLLECT AND RECEIVE

The personal data that we collect about you broadly falls into the categories
set out in the following table. Some of this information you provide voluntarily
when you interact with the Intercom Services and Sites, or when you attend an
event or visit our premises. Other types of information may be collected
automatically from your device, such as device data and service data. From time
to time, we may also receive personal data about you from third party sources
(as further described in the table).

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT:

 * our website users;
 * recipients of marketing communications; and
 * marketing prospects.

REGISTRATION, CONTACT, AND COMPANY INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * avatars;
 * company name;
 * your role in your company.

PAYMENT INFORMATION:

 * credit card information;
 * billing and mailing addresses;
 * other payment-related information.

DEVICE DATA:

 * operating system type and version number, manufacturer and model;
 * browser type;
 * screen resolution;
 * IP address;
 * unique device identifiers.

SERVICE DATA:

 * the website you visited before browsing to the Intercom Services;
 * how long you spent on a page or screen;
 * how you interact with our emails;
 * navigation paths between pages or screens;
 * date and time;
 * pages viewed;
 * links clicked.

THIRD PARTY SOURCE DATA:

 * profile information gathered from social networking sites;
 * information that you have viewed or interacted with our content;
 * company information;
 * job titles;
 * avatars;
 * email addresses;
 * phone numbers;
 * addresses;
 * geolocation data.

THE SOURCES OF THIS THIRD PARTY PERSONAL DATA MAY INCLUDE:

 * Contact enrichment and lead generation providers; and
 * Targeted online advertising providers

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT OUR OFFICE VISITORS:

REGISTRATION, CONTACT AND COMPANY INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * company name;

PAYMENT INFORMATION:

 * credit card information;
 * billing and mailing addresses;
 * other payment-related information.

VISITATION DATA

 * time and date of arrival;
 * photograph ID;
 * signature;
 * CCTV footage.

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT EVENT ATTENDEES:

REGISTRATION, CONTACT AND PERSONAL INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * mailing addresses;
 * company name;
 * your role in your company.

VISITATION DATA

 * time and date of arrival;
 * photograph ID;
 * signature;
 * CCTV footage.

THIRD PARTY SOURCE DATA:

 * first and last names;
 * email addresses;
 * phone numbers;
 * mailing addresses;
 * company name;
 * your role in your company.

THE SOURCES OF THIS THIRD PARTY PERSONAL DATA MAY INCLUDE:

 * The event organizer

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT OUR CUSTOMERS AND END-USERS (TO
THE EXTENT APPLICABLE):

REGISTRATION AND CONTACT INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * mailing addresses;
 * company name;
 * your role in your company.

PAYMENT INFORMATION:

 * credit card information;
 * billing and mailing addresses;
 * other payment-related information.

DEVICE DATA:

 * operating system type and version number, manufacturer and model;
 * browser type and language;
 * screen resolution;
 * IP address;
 * unique device identifiers.

SERVICE DATA:

 * the website you visited before browsing to the services;
 * how long you spent on a page or screen;
 * navigation paths between pages or screens;
 * session date and time; activity status (including first seen, last seen, last
   heard from - and last contacted);
 * pages viewed;
 * links clicked;
 * language preferences
 * tags applied within customer accounts
 * Intercom assigned user identifier.

THIRD PARTY SOURCE DATA

 * profile information gathered from social networking sites;
 * information that you have viewed or interacted with our content;
 * company information;
 * job titles;
 * avatars;
 * email addresses;
 * phone number;
 * approximate geolocation data.

THE SOURCES OF THIS THIRD PARTY PERSONAL DATA MAY INCLUDE:

 * Our identity resolution and insight management provider; and
 * Our Geolocation IP intelligence provider


2.2 COOKIES AND OTHER TRACKING TECHNOLOGIES

Some device data, service data and third party source data is collected through
the use of first or third party cookies and similar technologies. The Intercom
Messenger service (and specifically the domains widget.intercom.io and
api-iam.intercom.io) does not collect, retain, or share data regarding a
particular user's activity across multiple websites or applications that are not
owned by Intercom. Intercom does assign each user a unique user ID within the
scope of an individual website, but does not collect or retain IP or any
information that would allow Intercom to identify the same particular user on
more than one website. For more information, please see Intercom's [Cookie
Policy][cookie-policy].

Do Not Track. Some Internet browsers may be configured to send "Do Not Track"
signals to the online services that you visit. We currently do not respond to
"Do Not Track" or similar signals. To find out more about "Do Not Track," please
visit http://www.allaboutdnt.com.


3. HOW AND WHY WE USE YOUR PERSONAL DATA

3.1 We collect and process your personal data for the following purposes and, if
you are from the European Economic Area (EEA), the UK or Switzerland, on the
following legal bases:

 * Providing and facilitating delivery of the Intercom Services and Sites: We
   process your personal data to perform our contract with you for use of our
   Services and Sites and to fulfill our obligations under applicable terms of
   service. Where we have not entered into a contract with you, we process your
   personal data in reliance on our legitimate interests to operate and
   administer the Intercom Services and Sites. For example, to create,
   administer and manage your account.
 * Communicating with you about the Intercom Services and providing customer
   support: We may send you service, technical and other administrative messages
   in reliance on our legitimate interests in administering the Intercom
   Services. For example, we may send you messages about the availability or
   security of the Intercom Services. We also process your personal data to
   respond to your comments and questions and to provide customer care and
   support.
 * Improving the Intercom Services and Sites: We process your personal data to
   improve and optimize the Intercom Services and Sites and to understand how
   you use the Intercom Services and Sites, including to monitor usage or
   traffic patterns and to analyze trends and develop new products, services,
   features and functionality in reliance on our legitimate interests.
 * Sending marketing communications: We process your personal data to send you
   marketing communications via email, post or SMS about our products, services
   and upcoming events that might interest you in reliance on our legitimate
   interests or where we seek your consent. Please see the "Your Privacy Rights
   and Choices" section below to learn how you can control your marketing
   preferences.
 * Registering office visitors: We process your personal data for security
   reasons and for the purpose of hosting your visit to the extent such
   processing is necessary for our legitimate interests in protecting our
   premises and confidential information against unauthorized access and the
   safety of our staff and office visitors.
 * Managing event registrations and attendance: We process your personal data to
   plan and host events for which you have registered or that you attend,
   including sending related communications to you.
 * Maintaining security of the Intercom Services and Sites: We process your
   personal data to control unauthorized use or abuse of the Intercom Services
   and Sites, or otherwise detect, investigate or prevent activities that may
   violate Intercom policies or applicable laws, in reliance on our legitimate
   interests to maintain and promote the safety and security of the Intercom
   Sites and Services.
 * Displaying personalized advertisements: We process your personal data to
   advertise to you and to provide personalized information, including by
   serving and managing advertisements on our Sites and on third party sites, in
   reliance on our legitimate interests to support our marketing activities and
   advertise our products and services or, where necessary, to the extent you
   have provided your consent.
 * Carrying out other legitimate business purposes: including invoicing, audits,
   fraud monitoring and prevention.
 * Complying with legal obligations: We process your personal data when
   cooperating or complying with public and government authorities, courts or
   regulators in accordance with our obligations under applicable laws and to
   protect against imminent harm to our rights, property or safety, or that of
   our users or the public, as required or permitted by law.

3.2 In certain circumstances, we may collect your personal data on a different
legal basis. If we do, or if we use your personal data for purposes that are not
compatible with, or are materially different than, the purposes described in
this notice or the point of collection, we will explain how and why we use your
personal data in a supplementary notice at or before the point of collection.
Where we refer to legal bases in this section we mean the legal grounds on which
organizations can rely when processing personal data.

3.3 Please note these legal bases only apply to you if you are resident in the
EEA, the UK or Switzerland.

3.4 If you have any questions about our legal bases for processing your personal
data, please contact us at Privacy Request Form.


4. SHARING YOUR PERSONAL DATA

4.1 We may disclose some or all of the personal data we collect to the following
third parties:


TO INTERCOM GROUP COMPANIES:

 * Intercom Inc.;
 * Intercom R&D Unlimited Company;
 * Intercom Software UK Limited;
 * Intercom Software Australia Pty Ltd;
 * Any such other group companies as may be added to this list from time to
   time.


SERVICE PROVIDERS:

 * Consultants and vendors engaged by us to support our provision of the
   Intercom Services and Sites and the operation of our business;
 * Any such other Service Providers as may be added to the Subprocessor list,
   from time to time.


ADVERTISING PARTNERS:

Third party advertising companies may use cookies and similar technologies to
collect information about your activity on the Intercom Services and other
online services over time to serve you online targeted advertisements, including
the companies listed in the third-party cookies section of our Cookie Policy.


PROFESSIONAL ADVISORS:

Professional advisors, such as lawyers, auditors and insurers, in the course of
the professional services that they render to us.


COMPLIANCE WITH LAW ENFORCEMENT:

 * Comply with applicable laws, lawful requests, and legal process, such as to
   respond to subpoenas or requests from government authorities;
 * Protect our, your or others’ rights, privacy, safety or property (including
   by making and defending legal claims);
 * Enforce the terms and conditions that govern the Services; and
 * Prevent, identify, investigate and deter fraudulent, harmful, unauthorized,
   unethical or illegal activity, including cyberattacks and identity theft.


BUSINESS TRANSFERS:

 * Parties to transactions or potential transactions (and their professional
   advisors) involving a corporate divestiture, merger, consolidation,
   acquisition, reorganization, sale or other disposition of all or any portion
   of the business, assets, or equity interests of Intercom Group Companies
   (including, as part of a bankruptcy or similar proceeding).

4.2 Aggregated or anonymized information. We may also share aggregated or
anonymized information with third parties for other purposes. Such information
does not identify you individually, but may include usage, viewing and technical
information such as the websites you generally use, the configuration of your
computer, and performance metrics related to the use of websites which we
collect through our technology, products and services. If we are required under
applicable law to treat such information as personal data, then we will only
disclose it as described above. Otherwise, we may disclose such information for
any reason.

4.3 Third party websites. The Sites may also contain links to third party
websites. This Privacy Policy applies solely to information processed by us. You
should contact the relevant third party websites for more information about how
your personal data is processed by them.


5. RETENTION OF YOUR PERSONAL DATA

5.1 We retain your personal data only for as long as necessary to fulfill the
purposes set out in this Privacy Policy.

5.2 Note that content you post may remain on the Sites even if you cease using
the Sites or we terminate access to the Sites.


6. TRANSFERS OF YOUR PERSONAL DATA

6.1 The Intercom Services and Sites, and our messenger domains are provided and
hosted in the United States. If you are located outside the United States, we
may transfer, and process, your personal data outside of the country in which
you are resident to other Intercom Group Companies and our service providers
including to, Ireland, the UK, Australia and other such countries as we deem
appropriate from time to time. These countries may not have equivalent privacy
and data protection laws (and, in some cases, may not be as protective). We will
protect your personal data in accordance with this Privacy Policy wherever it is
processed.

6.2 Certain recipients (our service providers and other companies) who process
your personal data on our behalf may also transfer personal data outside the
country in which you are resident. Where such transfers occur, we will make sure
that an appropriate transfer agreement is put in place to protect your personal
data.

6.3 If you are a resident of the EEA, the UK or Switzerland, we will protect
your personal data when it is transferred outside of the EEA, the UK or
Switzerland by processing it in a territory which the European Commission has
determined provides an adequate level of protection for personal data; or
otherwise ensuring appropriate safeguards are in place to protect your personal
data. For transfers of your personal data to:

 * other Intercom Group Companies based in the US, following the invalidation of
   the Privacy Shield, we will rely on the Standard Contractual Clauses approved
   by the European Commission;
 * other Intercom Group Companies based outside of the US, we will rely on
   Standard Contractual Clauses approved by the European Commission; and
 * recipients who are located outside of the EEA, the UK or Switzerland,
   following the invalidation of the Privacy Shield we will rely on Standard
   Contractual Clauses.

In addition, while no longer relying on it to transfer personal information
protected under European data protection laws to the US, Intercom has certified
under the EU-US Privacy Shield and the Swiss-US Privacy Shield and continues to
adhere to the relevant Privacy Shield Principles for all the personal
information we receive from Europe.


7. PRIVACY SHIELD

 * Intercom, Inc. has certified its compliance with the EU-US Privacy Shield
   Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US
   Department of Commerce regarding the collection, use and retention of
   personal data from the EEA, the UK and Switzerland. Although no longer
   relying on the Privacy Shield to validate its international transfers (see
   Section 6 above), Intercom, Inc. continues to adhere to and commit to apply
   the Privacy Shield Principles of Notice, Choice, Accountability for Onward
   Transfer, Security, Data Integrity and Purpose Limitation, Access, and
   Recourse, Enforcement, and Liability. If there is any conflict between the
   terms of this Privacy Policy and the Privacy Shield Principles, the Privacy
   Shield Principles shall govern. If there is any conflict between the Privacy
   Shield Principles and the Standard Contractual Clauses then the Standard
   Contractual Clauses shall govern.
 * For purposes of enforcing compliance with the Privacy Shield, we are subject
   to the investigatory and enforcement authority of the US Federal Trade
   Commission. Under certain circumstances, we may be required to disclose your
   personal data in response to valid requests by public authorities, including
   to meet national security or law enforcement requirements.
 * For more information about the Privacy Shield, see the US Department of
   Commerce's Privacy Shield website located at: https://www.privacyshield.gov.
   To review our certification on the Privacy Shield list, see the US Department
   of Commerce's Privacy Shield self-certification list located at:
   https://www.privacyshield.gov/list and search for "Intercom, Inc".
 * In compliance with the Privacy Shield Principles, Intercom Inc. commits to
   resolve complaints about our collection or use of your personal information.
   EU and Swiss individuals with inquiries or complaints regarding our Privacy
   Shield policy should first contact Intercom.
 * Intercom Inc. has further committed to cooperate with the panel established
   by the EU data protection authorities (DPAs) and the Swiss Federal Data
   Protection and Information Commissioner (FDPIC) with regard to unresolved
   Privacy Shield complaints concerning data transferred from the EU and
   Switzerland.
 * You may have the option to select binding arbitration for the resolution of
   your complaint under certain circumstances, provided you have taken the
   following steps: (1) raised your complaint directly with us and provided us
   the opportunity to resolve the issue; (2) made use of the independent dispute
   resolution mechanism identified above; and (3) raised the issue through the
   relevant data protection authority and allowed the US Department of Commerce
   an opportunity to resolve the complaint at no cost to you. To find out more
   about the Privacy Shield's binding arbitration scheme please see
   www.privacyshield.gov/article?id=My-Rights-under-Privacy-Shield.


8. HOW WE STORE AND SAFEGUARD PERSONAL DATA

We care about protecting personal data. That is why we put in place appropriate
measures that are designed to secure your personal data. You can find out more
about our technical and organizational safeguards on our Security page:
https://www.intercom.com/security.


9. YOUR PRIVACY RIGHTS AND CHOICES

9.1 Depending on your location and subject to applicable laws, you may have
certain data protection rights. If you are a resident of the EEA or the UK you
have the following data protection rights:

 * If you wish to access, correct, update or request deletion of your personal
   data, you can do so at any time.

 * You can object to processing of your personal data, ask us to restrict
   processing of your personal data or request portability of your personal
   data.

 * You have the right to opt-out of marketing communications we send you at any
   time. If you no longer wish to receive our newsletter and promotional
   communications, you may opt-out of receiving them by clicking on the
   "unsubscribe" or "opt-out" link in the communications we send you. Please
   note, however, that it may not be possible to opt-out of certain
   service-related communications. You can let us know at any time if you do not
   wish to receive marketing messages by contacting us on the Intercom Messenger
   or by contacting us using the contact details below.

 * Similarly, if we have collected and process your personal data with your
   consent, then you can withdraw your consent at any time. Withdrawing your
   consent will not affect the lawfulness of any processing we conducted prior
   to your withdrawal, nor will it affect processing of your personal
   information conducted in reliance on lawful processing grounds other than
   consent.

 * You have the right to complain to a data protection authority about our
   collection and use of your personal information. For more information, please
   contact your local data protection authority. Contact details for data
   protection authorities in the EEA and the UK are available here.
   
   9.2 You can exercise any of these rights by submitting a request at Privacy
   Request Form.
   
   9.3 If you are a California resident, you can find information about how we
   use your personal data and about your privacy rights in Section 12 of this
   notice.
   
   9.4 You can also exercise control over the following uses of your
   information:

 * Opt-Outs. We will provide you with an opportunity to opt-out of having
   personal data used for certain purposes when we ask for this information. If
   you decide to opt-out, we may not be able to provide certain features of our
   offerings. You can revoke your consent at any point by contacting us using
   the Contact Us link in the footer of this page or at Privacy Request Form.


10. CHILDREN'S PRIVACY

Our Services and Sites are not intended for use by anyone under the age of 16.
Intercom does not knowingly collect personal information from anyone under the
age of 16. If you are under 16, you may not attempt to register for our Services
or send any information about yourself to us, including your name, address,
telephone number, or email address. If we become aware that we have collected
personal information from someone under the age of 16 without verification of
parental consent, we will delete that information promptly. If you are a parent
or legal guardian of a child under 16 and believe that a child has provided us
with their personal information, please contact us at the email or mailing
address provided at the end of this Privacy Policy.


11. CHANGES TO THIS NOTICE AND QUESTIONS

11.1 We may amend this Privacy Policy from time to time in response to changing
legal, technical or business developments. When we update it, we will take
appropriate measures to inform you, consistent with the significance of the
changes we make. If we make material updates to this Privacy Policy we will
update the effective date at the top of the Privacy Policy.

11.2 If you have any questions, comments or concerns about this Privacy Policy
or the way your personal data is being used or processed by Intercom, please
submit any questions, comments or concerns using the Contact Us link in the
footer of this page.


12. COLLECTION AND USE OF PERSONAL DATA OF CALIFORNIA RESIDENTS

This Section 12 describes how Intercom collects, uses and shares Personal
Information of California residents in our capacity as a "business" under the
California Consumer Privacy Act of 2018 ("CCPA"), and their rights under the
CCPA.


12.1 SCOPE

This Section 12 applies only if you are a California resident. For purposes of
this section, "Personal Information" has the meaning given in the California
Consumer Privacy Act ("CCPA").

This Section 12 does not apply to;

 * information exempted from the scope of the CCPA;
 * information collected in a business-to-business context, namely, where the
   information reflects our communications or transactions with you in the
   context of performing due diligence on, providing services to, or receiving
   services from, a company, partnership, sole proprietorship, non-profit or
   government agency where you are an employee, controlling owner, director,
   officer or contractor of that organization;
 * activities governed by a different privacy notice, such as notices we give to
   California personnel or job candidates; or
 * Personal Information we collect, use, and share on behalf of our customers as
   a "service provider" under the CCPA.


12.2 YOUR CALIFORNIA PRIVACY RIGHTS

You have the following rights:

 * Right to Know - Information You can request the following information about
   how we have collected and used your Personal Information during the past 12
   months:
   * The categories of Personal Information we have collected.
   * The categories of sources from which we collected the Personal Information.
   * The business or commercial purpose for collecting and/or selling Personal
     Information.
   * The categories of third parties with whom we share the Personal
     Information.
   * The categories of Personal Information that we sold or disclosed for a
     business purpose.
   * The categories of third parties to whom the Personal Information was sold
     or disclosed for a business purpose.
 * Right to Know - Access. You can request a copy of the Personal Information
   that we have collected about you during the past 12 months.
 * Right to Deletion. You can ask us to delete the Personal Information that we
   have collected from you.
 * Right to Opt-Out. You have the right to opt-out of any "sale" of your
   Personal Information as defined in the CCPA.
 * Right to Nondiscrimination. You are entitled to exercise the rights described
   above free from discrimination prohibited by the CCPA.


12.3 HOW TO EXERCISE YOUR RIGHTS

You can exercise any of these rights by submitting a request at Privacy Request
Form. Please note, we will need to verify your identity to process your
information, access, and deletion requests and reserve the right to confirm your
California residency. To verify your identity, we may require you to log into an
Intercom online account (if applicable), provide government identification, give
a declaration as to your identity under penalty of perjury, and/or provide
additional information. These rights are not absolute, and in some instances, we
may decline your request as permitted by law.

Your authorized agent may make a request on your behalf upon our verification of
the agent's identity and our receipt of a copy of the valid power of attorney
given to your authorized agent pursuant to California Probate Code Sections
4000-4465. If you have not provided your agent with such a power of attorney,
you must provide your agent with written and signed permission to exercise your
CCPA rights on your behalf, provide the information we request to verify your
identity and provide us with written confirmation that you have given the
authorized agent permission to submit the request.


12.4 PERSONAL INFORMATION THAT WE COLLECT, USE AND DISCLOSE

 * The categories of Personal Information we collect are described below by
   reference to the statutory categories of Personal Information specified in
   the CCPA (California Civil Code section 1798.140):
   
   * Identifiers (excluding online identifiers), such as first and last names,
     email addresses, phone numbers, avatars, company name, your role in your
     company, social media profile information; photo ID that you provide if we
     ask you to verify your identity; and document signatures.
   * Commercial information, such as records of your transactions with us and
     services considered.
   * Financial information, such as your credit card information, billing and
     mailing address and other payment-related information.
   * Online identifiers, such as operating system type and version number,
     manufacturer and model; browser type; screen resolution; IP address; unique
     device identifiers; and Intercom-assigned user identifiers.
   * Internet or network information, such as the website you visited before
     browsing to the Intercom services; how long you spent on a page or screen;
     navigation paths between pages or screens; session date and time; activity
     status (including first seen, last seen, last heard from and last
     contacted); pages viewed; links clicked; language preferences; tags applied
     within customer accounts; and other information about your interaction with
     our sites and services, including the information described in our Cookie
     Policy.
   * Geolocation data, the approximate location associated with your IP address.
   * Professional or employment information, such as your job title and
     organizational affiliation.
   * California Customer Records (listed in California Civil Code section
     1798.80), such as the Professional or employment information, Financial
     information, Commercial information and Identifiers listed above.
   * Sensory information, such as photos you choose to submit in our services
     and security camera footage captured in our offices.
   * Inferences drawn from any of the above information to create a profile
     reflecting your preferences, characteristics, and behavior.

 * The sources from which we collect these categories of Personal Information
   are described in Section 2 entitled Personal Data Collected by Intercom. The
   business/commercial purposes for which we use these categories of Personal
   Information are described in Section 3 entitled How and Why We Use Your
   Personal Data. The categories of third parties with which we share these
   categories of Personal Information, including for business purposes, are
   described in Section 4 entitled Sharing Your Personal Data.

 * We do not sell your personal information in the conventional sense. However,
   like many companies, we use advertising services that try to tailor online
   ads to your interests based on information collected via cookies and similar
   technologies about your activity on ours and other online services. This is
   called interest-based advertising. The CCPA’s statutory definition of the
   term "sale" is broad and may include use of interest-based advertising
   services. You can get more information and opt-out of the use of cookies on
   our sites for interest-based advertising purposes by turning advertising
   cookies off in our Cookie Management Center. You will need to set that
   preference from each device and each web browser from which you wish to
   opt-out. Some of these features use cookies to apply your preferences, so if
   you clear all cookies from your browser, you will need to re-set your
   settings.

 * The above summary of how we collect, use and share Personal Information
   describes our practices currently and for the 12 months preceding the
   effective date of this Notice.

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From the blog

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