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2021 GARTNER® MAGIC QUADRANT™ FOR ITSM TOOLS


FRESHWORKS NAMED THE ONLY CHALLENGER


 



Gartner® has once again recognized Freshworks' IT service management platform,
Freshservice, in the 2021 Gartner® Magic Quadrant™ for IT Service Management
Tools Report.


Why should you read this report?           

We believe the 2021 Gartner Magic Quadrant for the ITSM tools report examines
and evaluates the global market for IT Service Management tools. The report
covers a market overview of the ITSM industry, vendor strengths and cautions,
and other vital factors to help you make the right choice. 

According to Gartner, "by 2022, 90% of organizations will invest in an ITSM tool
without first factoring in their maturity, and as a result, fail to obtain the
ROI1." We believe investing in a right-sized solution is the key to realize
value from the investment.   

The report provides answers to the following questions:

 * What are the Gartner analyst views on the current ITSM ecosystem?

 * How equipped are current vendors in addressing the evolving needs of today's
   ITSM?

 * What are the critical considerations for businesses looking to implement ITSM
   technologies?

 * How do Gartner analysts evaluate and position Freshworks, other technologies,
   and service providers?    

READ THE REPORT
 

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GARTNER, MAGIC QUADRANT FOR IT SERVICE MANAGEMENT TOOLS, RICH DOHENY, KEITH
ANDES, CHRIS MATCHETT, 30 AUGUST 2021

Gartner does not endorse any vendor, product, or service depicted in its
research publications, and does not advise technology users to select only those
vendors with the highest ratings or other designation. Gartner’s research
publications consist of the opinions of Gartner’s research organization and
should not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant have registered trademarks of Gartner, Inc. and/or
its affiliates in the U.S. and internationally and is used herein with
permission. All rights reserved

This graphic was published by Gartner, Inc. as part of a larger research
document and should be evaluated in the context of the entire document. The
Gartner document is available upon request from Freshworks Inc.

1* https://www.gartner.com/smarterwithgartner/6-steps-to-ensure-it-service-management-tools-drive-business-value/

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