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Submitted URL:
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Submission: On November 06 via api (November 6th 2023, 3:44:34 pm UTC) from US — Scanned from DE

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Top 10 FAQs
Zulily Basics Account
Orders Shipping Payment Methods Returns Miscellaneous Working with Zulily


FREQUENTLY ASKED QUESTIONS

Welcome to Zulily’s FAQ page, featuring the most frequently asked questions
customers have about shopping with us. Save time by checking for your issue
below. If you are unable to find an answer here, please visit our Contact Us
page.




TOP 11 FAQS


ANSWERS TO YOUR QUESTIONS ABOUT ZULILY

HOW DO I CHECK MY ZULILY ORDER STATUS?

Once your order is shipped, we'll email you a tracking number so you can check
on your order status. Sign into your Zulily account on zulily.com and click on
Order Status next to the My Account tab (at the top right). On the app, click on
"Account" and then "My Orders."

Each of your shipments will have a link to check tracking information. Click
here for an overview of our unique shipping process.

On a desktop computer, you can also go to our Contact Us page and scroll down to
the Order Inquiry tab.

HOW LONG DOES IT TAKE ZULILY TO SHIP THE ITEMS I'VE ORDERED?

To see when an item you want to order will ship, check the notes under
"Shipping" on the item's product page.

To see when an item you ordered will ship, go to your My Orders page and look
for the item's estimated ship-out date next to the product.

If you're wondering when your order will arrive, delivery times depend on these
circumstanes:

 * Where each item is shipping from
 * Whether each item starts its journey from our warehouse or our brand
   partner's warehouse
 * The shipping option chosen at checkout

You will also find your order's estimated ship-out date on your Checkout page.

Our items ship from several places, so we offer estimates for when they will be
delivered to you. Here's how it works: Most items ship from our brand partners
to our warehouse first, and then ship from our warehouse to you. This takes a
little more time, but allows us to reduce costs and pass the savings on to you. 

We tally up up all our customer orders — including yours — and place a bulk
order with the brand partner/vendor. Items shipping to you from a Zulily
warehouse fulfillment center in the US typically arrive at the warehouse from
the vendor 5-7 days after a bulk order is placed. Items that ship from an
international location typically arrive 9-14 days after they leave that
warehouse. This means that a typical (domestic and/or international) order
usually ships out to you within 2 to 3 weeks from when you order.

We'll email you if your package is going to ship out more than 3 days outside
our estimate.

Some items are already in our warehouse and are Ready to Ship – these items are
marked with a rocket icon. You can choose to ship them out from our warehouse
sooner than the rest of your order, for a small extra fee. 

Some items don't ship to our warehouse at all — they just ship directly from the
brand partner to you. We'll let you know if this is the case at checkout.

Occasionally, an item may take more time to ship to Zulily's warehouse or
directly to your doorstep. Items that typically take longer to ship include, but
are not limited to:

 * Made-to-order and personalized items
 * Items shipping from an international location
 * Seasonal products (e.g. live plants)
 * Magazine subscriptions

HOW CAN I GET FREE SHIPPING ON ZULILY?

There are a couple of ways you can unlock free shipping as you shop.

Zulily typically offers free shipping on successive orders within a designated
window of time. Usually, the free shipping window lasts all day of for the
weekend We may also extend the weekend free shipping window to include certain
holidays.

Here's how it works: If you pay for shipping on your first order, then
successive eligible orders placed during the designated window of time receive
the lowest-pried shipping option for free.

 * Same-day free shipping: Place an order with paid shipping on any weekday
   (Sunday through Thursday), and you’ll unlock site-wide free shipping for the
   rest of that day (until midnight PT).
 * Weekend free shipping: Place an order with paid shipping any Friday or
   Saturday, and you’ll unlock sitewide free shipping for the rest of that
   weekend (until midnight PT Sunday)

All orders must be made using the same Zulily account and must be shipped to the
same name and address within the US. Some items aren't eligible for free
shipping and handling and are excluded from all shipping and handling
promotions. These will be noted at checkout.

Read more about Zulily's shipping and handling policies.

WHAT ARE ZULILY'S SHIPPING AND HANDLING FEES?

Unless your order qualifies for free shipping as detailed above, your shipping
and handling fees will depend on several factors. 

Exclusive Daily Events and Everyday Shopping:

 * Shipping and handling costs may vary depending on the items in your basket
   and the anticipated location for delivery. Please proceed to checkout to see
   applicable shipping and handling charges.

Note:  

 * Items are consolidated whenever possible, and ship when ready.
 * The following items may incur additional delivery fees in addition to
   Zulily's standard delivery fees:
   * Items that are heavy or bulky (strollers, rugs, bedding, etc.)
   * Items shipping to Alaska, Hawaii, US territories and APO/FPO/DPO addresses
   * Items shipped directly from our brand partners to you

Learn more about Zulily's shipping and handling fees.

WHAT ARE ZULILY'S RETURN FEES?

For all returns, no matter how many items are included in the same return
shipment, the total fee is $4.95. This flat shipping and handling fee covers
labor and material costs, packaging and restocking fees, and may exceed the
actual cost paid by Zulily to its carrier to send the item(s) back to Zulily.
You’ll see your estimated store credit total – minus the shipping and handling
fee(s) – before you submit your return online. 
 
See our Returns Policy page for more details. 

CAN I CANCEL AN ORDER AFTER I'VE PLACED IT ON ZULILY?

If you change your mind about an item within 30 minutes of placing the order,
you can cancel it yourself by visiting My Orders on your Account page. From
there, click “View/Modify order” next to the order with the item(s) you'd like
to cancel. Click on the "Cancel" button next to each item you would like to
cancel. 
 
If you would like to cancel an item after the 30-minute window, please contact
Zulily’s Customer Service department. 
 
As long as your items have not yet shipped, we may be able to cancel certain
items or orders.  
 
Note: Please be aware that personalized items, as well as any products shipped
directly from our vendors, are subject to special approval. 
 
Occasionally, we might need to cancel an order on our end due to
inventory-related issues. We do our best to prevent this inconvenience, but we
will always alert you, should a cancellation ever occur. Often, items will soon
become available again, and you can be alerted if you choose to be notified. Be
sure to click on the heart icon displayed next to a brand or item to be notified
when it’s in stock again. 

HOW DO I ADD OR CHANGE MY PAYMENT METHOD FOR ZULILY?

You can modify your payment method you want to use at check out. Simply select
“Add a new credit card.” If you want to save this method for future orders,
check the “Save this payment method” box. 

CAN I CHANGE MY PAYMENT METHOD AFTER I'VE PLACED MY ORDER?

If you wish to change your payment method after you’ve placed your order,
contact our customer service department at (877) 779-5615 or visit our Contact
Us page.  

WHAT SHOULD I DO IF ANY OF MY ITEMS ARRIVED DAMAGED, ARE DEFECTIVE OR IF I
RECEIVED THE WRONG ITEM FROM ZULILY?

We want your shopping experience to be a happy one from start to finish, and
we’ll do what we can to make things right.

If there’s an issue with the item you received, follow these steps:

 1. Please don’t remove tags or alter the item.
 2. Take a photo to document the problem, if possible.
 3. Then, use My Orders to start your return request.  

Be sure to read through our Returns Policy for more details about processing a
return.

Customers do NOT have to pay for any return shipping fees for damaged,
defective, or wrong items received. When you contact Customer Service, your rep
will issue a return label and send it to your email. We may ask for you to send
pictures if the product is damaged or defective so that we can determine the
root cause of the issue.

We understand how frustrating it can be to receive damaged or defective
products, or the wrong items. It’s best to always inspect your purchases
carefully as soon as you receive them. Keep everything together in one place, so
you can send what’s needed back if/as necessary. 

HOW CAN I MAKE A PAYMENT ON MY ZULILY CREDIT CARD?

You can make a payment to Synchrony Bank for your Zulily credit card online, by
phone or via snail mail:

 * Make a payment online.
 * Pay by phone: 855-597-4790
 * Make a payment via mail: PO Box 669803, Dallas, TX 75266-0952; Overnight
   payment address: 3000 Kellway Dr., Suite 120, Carrollton, TX 75006 

HOW DO I LEAVE A PRODUCT REVIEW?

Once you’ve purchased and received an item, we’ll send you an email asking for
feedback. Click the “Leave a review” button in that email to submit your review.

Reviews should be focused on the product itself, such as information about the
product’s fit, style or how customers can use it. If you have other comments,
such as feedback about delivery, customer service or other issues, please email
us at service@zulily.com. 
 


ZULILY BASICS


HOW ZULILY WORKS

HOW IS ZULILY UNIQUE AND WHAT SETS IT APART FROM OTHER ONLINE RETAIL STORES?

At Zulily, Fun Is Part of the Deal™. Zulily is an online superstore committed to
delivering a uniquely fun shopping experience for moms everywhere and at every
stage of motherhood, without breaking the bank. We offer Daily Deals and Limited
Time Deals, as well as Value 365 and Clearance events to ensure you can get
affordable items you and your family not only need but really, really want.

We partner with your favorite name brands and the latest emerging boutique
brands to offer on-trend style and everyday value on women’s, kids’ and men’s
clothing and footwear, homewares and much more. Our buyers continuously search
the globe for amazing products to offer you at irresistible prices.

Unlike traditional retailers, we don't store piles of inventory in warehouses.
We order only what we need from our brand partners. This way of working means
shipping times may be a bit longer than you're used to, but it keeps prices
really low. You can save a bundle if you don’t mind waiting a few extra days for
delivery. Most Zulily sale events last only 3 days. So, when something calls
your name, be sure to grab it before it’s gone.

Here’s how we do it:

 * Most of the selections we offer go through a special ordering process. As
   each sale event promotion ends, we collect and tally up all our individual
   customer orders — including yours — and place a bulk order with the brand
   partner/vendor. They ship their goods to our warehouse within 8 to 10 days
   and then we ship them on to you, for a 2 to 3 week delivery time from when
   you ordered.
 * This efficient and cost-effective method for managing inventory helps us pass
   the savings on to you; it’s how we’re able to offer such great deals at
   prices that are worth the wait.
 * This process takes a little longer, but it's one of the key ways (along with
   combining all your items into as few packages as possible) that we keep
   prices low on the wide selection of fresh finds we share with you every day.
 * Some of our selections are stored in our warehouses (which we refer to as
   ‘fulfillment centers’) and are ready to ship out quickly, as indicated by a
   rocket icon.

Check out these insider tips to get the most out of shopping on Zulily:

 * We post thousands of new items every morning at 6 a.m. PT. New sale events
   start daily and are usually live for up to 72 hours. See what's new today on
   our homepage, which sale events are ending and which brand sales are coming
   up next. You can also browse our Clearance items. Or shop our Value 365
   section, featuring budget-friendly finds that are nearly always available so
   you can crush your shopping list any time.
 * Popular and trending items sell out fast. Check in often and place your
   orders as soon as possible.
 * Explore our general categories, curated collections, specialty Shops and
   seasonal offerings.
 * Many of our devoted customers enjoy browsing our site on a regular basis,
   just to make sure they don’t miss out on any new offers. (Don’t worry,
   though. A lot of brands are featured again and again, and some popular brands
   are nearly always available. You can check back or be notified by clicking
   the heart icons displayed next to brands to choose your Favorites.)
 * Visit Zulily’s About Us page and watch how Zulily customizes your account to
   learn more. 
    

DOES ZULILY HAVE AN APP?

Yes! Download the Zulily app so you can enjoy early access to our great sales,
experience better and easier browsing and get useful notifications and alerts
for your favorite brands and products. For more information, please visit the
Zulily Apple App store page for iOS and the Zulily Google Play store page for
Android.

WHY DO I HAVE TO SIGN UP FOR AN ACCOUNT WITH ZULILY TO MAKE A PURCHASE?

New customers are required to start a free account on Zulily to be able to add
items to their shopping carts and check out. Currently, we do not allow a
“guest” checkout. We ask you to become a member to shop with us so that we can
offer you a unique experience featuring daily deals that aren’t available at
traditional retailers, and email is the way that we can best communicate with
our members.

As a Zulily member, you can always change your email preferences on your My
Account page. 

HOW DOES ZULILY MANAGE ACCESSIBILITY?

We are committed to providing an accessible, inclusive shopping experience for
all Zulily customers and visitors, and we make sure to comply with applicable
ADA regulations. If you are having trouble viewing or navigating our site or
app, please let us know by contacting us and we will do all we can to
accommodate you.





SALE EVENTS, PROMOTIONS & FEATURED BRANDS

WHAT'S A SALE EVENT AND HOW LONG DOES IT LAST?

Think of each Zulily ‘sale event’ as its own curated experience where you’ll
discover a selection of unique finds. Some sale events feature items from single
brands, while others combine brands into themed collections or categories. New
sale events launch every day and most last 72 hours, so check back often to see
what new experience you can shop next!

Our sale events can last from one to seven days (or longer, in some cases) and
feature a unique selection of items. See what's new today on our homepage, which
sale events are ending and which sales on brands are coming up next. 
 

WHAT ARE THESE HEART ICONS I SEE ON THE SITE?

See a brand or product you love? Clicking on the heart icon allows you to add
that brand to your Favorites list, so you can be notified when it is featured
again.

HOW CAN I GET THE BEST DISCOUNTS ON MY FAVORITE BRANDS ON ZULILY?

Explore Zulily's featured brands on sale. Browse our wide selection of familiar
favorites as well as exciting new brands and products. We search high and low to
offer top-quality brands to our members.

When you sign up for a free account on Zulily you can “heart” your favorite
brands to get alerts for upcoming sales. You can also click the heart icon on
any product page to get notified of that brand’s sales events or similar product
alerts. 

HOW DO I KNOW WHAT SALE EVENTS ON BRANDS ARE COMING UP?

To see which brands and sale events are on deck and will be available soon on
Zulily, check the Upcoming Brands page. Want to be reminded when they go live?

 * Simply select the heart icon next to a brand name you like and we'll notify
   you via email when that brand is coming back to our site.
 * Don’t be discouraged if you haven’t seen your favorite brands in a while.
   Popular and new brands arrive on the site daily. Just check in as often as
   you’d like.
 * You can add or remove brands from your Favorites list in your account
   anytime.

To see all the brands that Zulily carries, visit our featured brands page. 

WHAT SPECIAL DEALS & PROMOTIONS DO YOU RUN?

At Zulily, we post thousands of new items every morning at 6 a.m. PT. New sale
events start daily and are usually live for up to 72 hours but can last longer.
See what's new today on our homepage, which sale events are ending and which
brands are coming up next. 
 
Zulily also offers Value 365. Items in this category are nearly always available
at discounted prices. Savings on these products do NOT have a short time limit
like you’ll see in our flash deals and sale events.

For the most budget-friendly deals, check out Zulily’s Clearance section, where
we offer new items added daily at more than 70% off. Save on thousands of
Clearance products in a variety of categories before they’re gone for good. 
 

HOW CAN I LEARN MORE ABOUT WHAT’S NEW AND EXCITING AT ZULILY?

Connect with us on social media (@zulily) to find out about the latest deals and
promotions on all your favorite big name brands, enter fun contests and to learn
helpful tips, tricks and hacks. Follow us and comment if you'd like:

 * Zulily on Facebook
 * Zulily on Instagram
 * Zulily on Pinterest
 * Zulily on TikTok
 * Zulily on Twitter
 * Zulily on YouTube 

And be sure to check out Zulily's blog The Find for entertaining, educational
and empowering lifestyle content.





PRICING & PRODUCT INFO

WILL YOU HONOR A LOWER PRICE ON YOUR SITE FOR A PRODUCT I PURCHASED?

No, Zulily does not currently offer price matching. 

WHERE DO YOU GET THE STRIKE-THROUGH PRICES LISTED ON YOUR PRODUCTS?

 * Find more info about “Suggested value” strike-through prices.
 * Find more info about “Compare at” strike-through prices.
 * Read our Terms & Conditions for more detail about pricing.

HOW DO I FIND AN ITEM IN A PARTICULAR SIZE?

Zulily offers resources to help you make the best decisions you can as you shop,
such as our comprehensive size charts and fit videos for apparel and footwear.
These resources can be found on an item's product detail page. You can also shop
by size.

AN ITEM I WANT IS SOLD OUT — HOW CAN I KNOW WHEN IT'S BACK IN STOCK?

If an item is sold out, you can add it to your Waitlist to get notified when it
returns. Just select "notify me" next to the item name (you’ll see this option
on the product detail page), and we’ll email you when it’s back in stock. If you
shop on our app, you also have the option of receiving a notification message.
Make sure you have chosen to receive Notifications on your My Account page to be
notified. There are two ways to check your Waitlist items:

 1. Go to zulily.com and click My Waitlist under the My Account menu.
 2. Tap the Saved for Later tab in your basket for other waitlisted items.

Of course, because we’re constantly refreshing the brands we carry, some items
might come back more often than others — so if you see something you like, get
it while you can!

I CAN'T FIND AN ITEM I SAW LAST WEEK — WHERE DID IT GO?

Most products on Zulily are usually available for 72 hours, but trending and
popular items do sell out quickly, espsecially in common sizes. Some products
are available for longer — these products are either Value 365 or Ready to Ship,
meaning they are typically already in our warehouse and can ship out quickly.

Many of our items will be featured again. If you know what brand the product
came from, search for that brand on our site (or visit our Featured Brands page)
and when you click through to the brand you love, select the heart icon next to
the brand name, to be notified.

We'll notify you when another sale event featuring that brand comes up. You can
also check search results by brand name to see if an item from a past sale event
is currently in stock.


PRODUCT REVIEWS

WHY DON’T ALL THE PRODUCTS HAVE REVIEWS?

We publish reviews for a product once it has received five or more reviews. If
you don’t see reviews for a particular product, it's because that product hasn’t
received enough reviews yet.

Feel free to share your feedback on any products you’ve purchased. Reviews
should be focused on the product itself, such as information about the product’s
fit, style or how customers can use it. If you have other comments, such as
feedback about delivery, customer service or other issues, please email us at
service@zulily.com.

WHO CAN REVIEW PRODUCTS ON ZULILY?

Zulily only accepts reviews from customers who have purchased and received the
product they’re reviewing. You’ll see two types of product reviews on Zulily:

 1. Some reviews are provided by Zulily customers who have purchased and
    received an item.
 2. Other reviews are gathered from different retailers. These reviews include a
    disclosure to let customers know they’re from a different source.

HOW CAN I CHECK ON ANY PRODUCT RECALLS?

Check our site to see all recent product recalls. Please be aware that some
product recalls may have not been listed yet. You can also check manufacturer
sites if you are concerned about a potential recall issue. Please Contact Us
right away if you have any concerns about product safety.


SHIPPING


GENERAL SHIPPING INFO

HOW DOES SHIPPING WORK AT ZULILY?

Shopping (and shipping) with us is a little bit different than what you may be
used to when it comes to other online retailers. We wait to bundle items from
multiple orders, using fewer boxes. Then, we pass the savings on to you.
Sometimes it takes a little longer, but our customers say it’s worth the wait.

Items shipping from a Zulily warehouse fulfillment center in the US typically
arrive at the warehouse from the vendor 5-7 days after an order is placed with
the vendor. Items that ship from an international location typically arrive 9-14
days after they leave that warehouse. This means that a typical (domestic and/or
international) order usually ships within 2 to 3 weeks from when you place your
order.

Shipping and handling costs may vary depending on the items in your basket and
the anticipated location for delivery. Please proceed to checkout to see
applicable shipping and handling charges.

You can unlock free shipping while shopping for up to 24 hours or even an entire
weekend after a purchase, depending on when you order. 

Check out an overview of our unique shipping process. 
 

WHERE CAN I FIND MY SHIPPING & HANDLING OPTIONS?

You can find your shipping & handling options at checkout. You may have the
option to split your shipment and receive Ready to Ship items (the items
displaying a rocket icon) sooner. The delivery options available for most of our
warehouse Ready to Ship items are:

 * STANDARD: Generally arrives in 2–3 weeks
 * FASTER: Delivery date shown at checkout

DOES ZULILY CHARGE ADDITIONAL FEES FOR SHIPPING CERTAIN ITEMS?

The following items may incur additional delivery fees in addition to Zulily's
standard delivery fees:

 * Items that are heavy or bulky (strollers, rugs, bedding, etc.)
 * Items shipping to Alaska, Hawaii, US territories and APO/FPO/DPO addresses
 * Items shipped directly from our brand partners to you 

WHERE DOES ZULILY SHIP FROM?

Our buyers help us feature incredible brands from around the world. Some items
are inventoried in our warehouse fulfillment centers — these are known as “Ready
to Ship” or “rocket” items. Some items are sent directly to you from our brand
partners (this is known as ‘drop shipping’). And most of our items are ordered
in bulk after sale events end and are shipped to us from our vendors. We then
ship those items out to you. So, you may be receiving items from several places,
depending on what you’ve ordered. 

I ORDERED MULTIPLE ITEMS; WILL MY ENTIRE ORDER BE SHIPPED IN ONE PACKAGE?

Your order will often ship in one package. However, your order might include
items that originate from different locations. When that’s the case, multiple
packages may be shipped to fulfill a single order. 

IF I ORDER MULTIPLE ITEMS IN ONE ORDER, CAN I SHIP THE ITEMS TO DIFFERENT
ADDRESSES?

At this time, we are not able to ship to multiple addresses in the same order.
If you want to send an order as a gift, you will need to place a separate order
with the recipient’s address. 

WHAT DELIVERY METHODS DOES ZULILY USE?

Most Zulily orders are sent via UPS Ground and Air. We use their SurePost and
Mail Innovations programs. We also work with OnTrac, LSO (Lone Star Overnight)
and other regional providers. These programs allow us to rely on carrier
networks for shipping & handling and to depend on your local US Postal Service
carrier for final delivery. For very large items that require special handling,
we partner with Ceva. For international customers, Zulily uses various shipping
partners to provide the fastest, most reliable service.

DOES ZULILY SHIP INTERNATIONALLY?

Yes! See the full list of countries that Zulily ships to. There may be some
restrictions for international shipping, so do check orders carefully.

Check out an overview of our unique shipping process. 

DO YOU SHIP TO PO BOXES AND APO/DPO/FPO ADDRESSES?

Yes. If you're shipping to a PO Box, we may contact you for more information.
Note that certain items that are heavy or bulky (i.e., strollers, furniture,
rugs, etc.) and items that ship directly from the vendor may not be deliverable
to these addresses.




SHIPPING DELIVERY TIMEFRAMES

WHY DOES ZULILY TAKE SO LONG TO SHIP? WHY IS MY ORDER "STILL PROCESSING"?

Getting all your purchases into your hands requires a few steps. After you place
your order, some items may be pulled from what we have in stock, while others
usually need to be bulk ordered from vendors after our sale events end, which
can take a little extra time. And whenever possible, we package all your items
together, to keep shipping and handling costs low. These strategies are how
we're able to offer you such great deals that are worth the wait! 



CAN I SPEED UP THE DELIVERY OF MY ORDER?

While a typical order delivers within 2-3 weeks — if your order contains Ready
to Ship items (aka rocket items), you can ship those items out sooner (before
your other order items) for a small extra fee. See details at checkout.

Note: Rocket items are already in stock at our fulfillment centers and are ready
to ship within 1-4 days of placing an order.

There are two speeds available for rocket (Ready to Ship) items if you choose to
have them shipped with the rest of your order:

 * STANDARD: Generally arrives within 14-15 days
 * FASTER: Delivery date shown at checkout

At this time, Zulily does not offer expedited shipping options for products
shipping to or from an international location. 
 



HOW DO I KNOW IF AN ITEM CAN SHIP OUT QUICKLY?

Look for the rocket icon while you shop. It will appear in the description next
to any product that can ship out quickly. You can also check out a collection of
all our Ready to Ship items. Most of these items featuring a rocket icon can
reach you in as few as three to four days. Estimated delivery dates or ranges
will be listed at checkout along with all the shipping and handling options
specific to your order.

If your order contains rocket ship items, you can ship those items out sooner
for a small extra fee.  
 




SHIPPING PROMOTIONS



DOES ZULILY EVER RUN SPECIAL SHIPPING PROMOTIONS?

Yes, from time to time, we may run special shipping offers or promotions. As you
shop, keep an eye out for promotional offers, shipping information on product
detail pages and notes in your shopping basket when you check out. Terms and
restrictions may apply. We do offer free shipping on same-day and weekend
purchases. Learn more about Zulily’s shipping options. 



ARE THERE DELIVERY RESTRICTIONS FOR ITEMS MARKED WITH A ROCKET?

Yes. Some of these rocket ship items that ship out quickly are subject to
shipping and handling restrictions and may have only one expedited option. When
you get to checkout, you'll see any options available for your order. 



CAN I USE MY FREE SHIPPING & HANDLING ON ITEMS MARKED WITH THE ROCKET ICON?

Free shipping & handling covers our lowest-priced shipping option. If you choose
to use an expedited shipping & handling option that’s more expensive, it will
not be covered by any free shipping & handling offer.



CAN I USE MY GIFT CARD TO PAY FOR SHIPPING & HANDLING OPTIONS FOR ITEMS
FEATURING THE ROCKET ICON?

Yes. Zulily eGift cards can be used to pay for any items you order on our site
plus any applicable tax and shipping and handling fees. 



CAN I USE MY STORE CREDIT TO PAY FOR SHIPPING & HANDLING OPTIONS FOR ITEMS
FEATURING THE ROCKET ICON?

Store credit is applied only to the order subtotal before any applicable taxes
and/or shipping and handling fees are added. It cannot be applied toward any
shipping and handling charges.




RETURNS

Be sure to read through Zulily's Returns Policy page for more details about
processing a return.

CAN I RETURN ITEMS TO ZULILY? WHICH ITEMS ARE NOT ELIGIBLE FOR RETURN?

Yes, we do offer returns for some of our products. To determine return
eligibility, check the item’s product detail page or your My Orders page.

If an item is eligible for return, that will be indicated on its product details
page, after the product description. Items eligible for return can be returned
for store credit. Shipping and handling fees may apply. You have 30 days to
submit a return request and ship your item to us.

Items not eligible for return include, but are not limited to: Swimwear;
intimate apparel and devices; personalized items; perishable items; health,
wellness & beauty items; furniture; heavy/bulky items; luxury items and some
electronics.  

CAN I EXCHANGE ITEMS ON ZULILY?

We are not able to process exchanges because our supplies are limited. If your
item is eligible for return, we can provide store credit within 30 days of
receipt of shipment. Be sure to read through Zulily’s Returns Policy page for
more details about processing a return. 

DO YOU ACCEPT RETURNS FROM OUTSIDE THE US?

Returns are only available to US members for products shipped within the US
(including APO/FPO/DPO addresses). 

DO I NEED TO BUY A BOX TO RETURN AN ITEM?

No, you can use the box that the item was shipped in or use any sturdy box that
is acceptable for mailing/shipping. Be sure to read through our Returns Policy
page for more details about processing a return.

I LOST MY RETURN LABEL — HOW CAN I REPRINT IT?

You can access your label through the link provided in the return email, or by
going to your My Orders page, where you can click the “View Return Status” link
next to the item you’re returning. 

WHERE DO I DROP OFF MY RETURN?

Once you’ve submitted your return request and printed out your shipping label,
please drop off your return at any US Post Office location (USPS). 

HOW DO I RETURN AN ITEM I PAID FOR WITH SMART-PAY?

Billing will continue for Smart-pay payments until the returned item is
received. The amount you have paid to date (minus the original delivery fee and
return costs) will be added to your account as store credit once we have
received and processed your return. If any payments are pending when a return is
received, they will not be charged. 

WHERE IS MY STORE CREDIT FOR AN ITEM I RETURNED?

Your store credit will be available approximately five business days after your
return is received and fully processed. You can see your store credit balance by
visiting your Invites & Credits page.

Customers can track their returns through “My Orders” > “Returns”. You will also
be sent a return label via email that provides information on how to track the
return. Additionally, the return label lists a tracking number under the USPS
Return barcode, although it will not show the actual status (e.g.,
“processing”).

Also, please be aware that there may be delays in our returns process due to
circumstances beyond our control, such as weather patterns, unprecedented events
and other conditions that can affect local and/or international shipping.


MISCELLANEOUS


A LITTLE MORE ABOUT US

IS ZULILY A LEGITIMATE ONLINE RETAILER?

Zulily is an online superstore committed to delivering a fun shopping experience
for moms everywhere, without breaking the bank. Through exclusive daily deals on
brand names and on-trend styles, plus everyday value on a wide selection of
daily essentials, Zulily helps you save money on must-have fashion, footwear,
home décor, children’s products and more. Discover great deals, create special
moments for the family, and find the perfect unique items, guilt-free. At
Zulily, shopping is a little different, a little better, and a lot more
fun. Zulily is committed to selling quality products from brands shoppers love.

Zulily is headquartered in Seattle, Washington, with locations in Nevada, Ohio
and China. With expertise in technology, merchandising, creative production,
logistics, marketing, customer service, and more, Zulily team members work
together to deliver a different kind of shopping experience for moms – one
that's built on fun, discovery, and whimsy. 

At Zulily, our success as a company is a testament to our customers'
satisfaction. We stand behind our product offerings. Zulily has been accredited
by the Better Business Bureau since September 2010, and currently boasts an A+
rating. 

CAN YOU SHOP ZULILY WITHOUT SIGNING IN?

You can browse Zulily’s site without logging in, but you won’t be able to add
things to your cart until you sign up for a free account with your email.

Once you sign up to be a Zulily member, you will need to sign in when you shop
(or you can stay signed in, if you prefer). We take every precaution to ensure
your security and do our best to give you options for optimizing your shopping
experience. 

WHO IS ZULILY OWNED BY?

Currently headquartered in the United States, Zulily was established in Seattle,
Washington, by co-founders Mark Vadon and Darrell Cavens and launched on January
27, 2010. In 2023, Zulily was acquired by Regent, a Los Angeles–based investment
firm with proven expertise in the retail and apparel sectors. Regent also owns
and operates brands including Club Monaco, DIM Paris, La Senza, Escada and
Diamondback, among others.

IS ZULILY OWNED BY AMAZON?

Zulily is not owned by Amazon – although we are also based in Seattle! Zulily is
owned by Regent, a Los Angeles–based investment firm specializing in the retail
and apparel sector.

WHERE ARE ZULILY CLOTHES MADE?

Zulily’s clothing apparel and products are sourced from a variety of brands from
the US and other countries. Explore the brands Zulily sells and click the heart
icon next to your favorites to receive sale event alerts.  

IS ZULILY A CHINESE COMPANY?

Zulily is not a Chinese company nor is it an offshore business. We work with
vendors from around the globe and partner with transportation providers such as
OnTrack, UPS, FedEx, China Post, and others.  

HOW DOES ZULILY SUPPORT DIVERSITY, EQUITY AND INCLUSION (DE&I)?

We celebrate and support diversity at Zulily and are especially excited to
connect with under-represented entrepreneurs and businesses, including
women-owned, Black-owned and LGBTQ+ owned companies. We’re always on the lookout
for new and emerging labels as well as established brands to promote.

ARE THE PRODUCTS I PURCHASE ON ZULILY NEW AND AUTHENTIC?

Our goal is to consistently ensure that our customers can find high-quality
retail goods that meet our standards. The vast majority of women’s, kids’ and
men’s apparel items on our site are new and curated from brand names. We offer
new clothes and footwear, durable kids’ gear, authentic fragrances and perfumes,
quality furnishings and many other select items from notable and emerging
brands.

In some cases, we purchase merchandise from trusted independent distributors,
and not directly from the brand owner. In some cases, manufacturer warranties
may not apply. In all cases, however, we fully stand by the authenticity of
every product sold on our site. This assortment may include vintage accessories
and refurbished products.

See our New Today page for fresh finds and daily deals.


WORKING WITH ZULILY


CONNECT WITH US

HOW CAN I APPLY TO WORK AT ZULILY?

We have many great career opportunities at our Zulily offices and fulfillment
center warehouses. Search for and apply for open jobs on Zulily’s Careers page.
We are an equal opportunity employer, encouraging diversity and inclusivity, and
we promote work/life harmony. Click here for accessibility assistance with
Zulily’s career pages. 
 

WHERE DO YOU FIND YOUR MODELS?

A lot of our models are local volunteers. We're always looking out for fresh,
diverse faces to model for our site. Visit our Models page for more information.

HOW CAN I BECOME A ZULILY AFFILIATE?

If you’d like to become one of our affiliates (by promoting Zulily and our
offerings on your websites, social media outlets, blogs or other channels),
please learn about our affiliate application process. We welcome established
influencers as well as those starting out.

HOW CAN I SELL MY PRODUCTS ON ZULILY?

Let's grow your business — together! We love to work with brands and vendors of
all types and sizes to bring unique items and essentials to our millions of
active customers. Read more about selling your wares with Zulily.

HOW CAN I ADVERTISE ON ZULILY?

Showcase your brand or service to millions of moms. Read more about how to
advertise on Zulily. 

HOW CAN I SEND ZULILY MY FEEDBACK, COMMENTS AND IDEAS FOR NEW FEATURES?

Make sure you are logged in to your Account first. Then, go to Zulily's Contact
Us page and choose the Feedback tab (scroll down to find it).



WHO IS ON YOUR EXECUTIVE LEADERSHIP TEAM?

Meet Zulily’s leadership team and read more about their combined experience and
expertise. 



HOW DO I GET IN TOUCH WITH YOUR PUBLIC RELATIONS (PR) TEAM?

If you have a public relations inquiry, please reach out to media@zulily.com and
see our pressroom for more details.

Need further assistance? Visit Zulily’s Contact Us page. 


MY ACCOUNT


MANAGING YOUR ACCOUNT

WHAT CAN I VIEW AND MANAGE ON THE MY ACCOUNT PAGE?

Get to know your My Account page. Please note: Features differ on the mobile app
versus the website.

My Account page features accessible from the Zulily mobile app:

 * View all your past and current orders.
 * Track your orders.
 * Set up your Email preferences.
 * Check your Security Notifications and settings.
 * Set Reminders (for daily deals, favorite brands, and more).
 * Choose "Early Access" (to be notified sooner).
 * Choose "Exclusive Offers" (for special offers).
 * Choose "Special Announcements" (to be updated).
 * Choose your Country (USA, etc.).
 * Select "Kid Mode."
 * View "Refer a Friend Invites & Store Credits."
 * See your favorite brands in My Favorites.
 * Apply for the Zulily credit card or manage your cardholder account.
 * Shop for Zulily eGift cards.

My Account page features accessible from the zulily.com website:
 * Update your personal account information.
 * Change your password.
 * View all your past and current orders.
 * Track your orders.
 * See your shipping addresses.
 * Check your Security Notifications and settings.
 * Set up your Email and Messenger preferences.
 * Check your Zulily eGift card balances.
 * View "Refer a Friend Invites & Store Credits."
 * See all your favorite brands in My Favorites.
 * View your selections in "My Closet"
 * Review items you want in "My Waitlist" to see if they're available again.
 * Apply for the Zulily credit card or manage your cardholder account.

WHAT DO I DO IF I FORGOT MY PASSWORD?

If you forgot your password, go to the Zulily sign-in page and select "Forgot
Password." Enter your email address and press Submit. We'll send you an email
with steps to reset your password shortly after.

HOW DO I CHANGE OR UPDATE MY PASSWORD?

To change or update your password, sign in to your Zulily account and choose
Account Information under the My Account menu from your desktop or laptop (this
change can’t be made in-app). Remember to save any changes.

HOW DO I CHANGE MY EMAIL ADDRESS?

To change or update your email address, sign in to your Zulily account and
choose the Account Information page under the My Account menu on zulily.com from
your desktop or laptop (this change can’t be made in-app). Make sure you have
access to the email address you originally signed up with, since we will send a
confirmation email there for you to confirm this change. Remember to save and
confirm any changes.

HOW CAN I UPDATE MY NAME ON MY ZULILY ACCOUNT?

To change or update your name on your account, sign in to your Zulily account
and choose Account Information under the My Account menu from your desktop or
laptop (this change can’t be made in-app). Remember to save any changes.

WHY AM I HAVING TROUBLE LOGGING INTO THE ZULILY SITE?

At Zulily, we do everything we can to protect your information and manage
security, so we take precautionary measures and may ask you to follow certain
steps to ensure your privacy and safety. If you sign in to zulily.com from a new
device or you haven’t saved your information, we will send you an alert to
notify you.

Occasionally, our site may be having tech issues or may be down for maintenance
and you may be redirected to sign in again. We appreciate your patience and will
communicate updates as best we can.

WHAT SHOULD I DO IF I’M HAVING TROUBLE WITH THE ZULILY APP?

If you’re having trouble with the Zulily app, first check that you have the most
updated version of the app by going to your account in your app store. You can
also try clearing your cache on your mobile device. If that doesn’t work, we
recommend uninstalling and re-installing the app, and re-starting your mobile
device. 

HOW DO I UNSUBSCRIBE FROM YOUR DAILY EMAIL?

To unsubscribe or limit emails, visit the Email Preferences page and adjust your
email preferences. You can also enter your email here to unsubscribe. Please
allow five business days for our records to be updated. Your membership will not
be affected and you can continue to shop on Zulily.






PAYMENT METHODS


GENERAL PAYMENT INFO

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

 * Visa, MasterCard, Discover and American Express credit cards
 * The Zulily credit card issued by Synchrony 
 * PayPal
 * Venmo
 * Apple Pay
 * Zulily eGift cards
 * Store credit

We do not currently accept Sezzle or Afterpay.

WHERE DO I ENTER A GIFT CODE OR PROMO CODE?

You can apply a gift code at checkout. Simply enter your gift code into the
“Enter Gift Code” box on the checkout page and click "Apply."

WHAT IS THE SMART-PAY BENEFIT?

Zulily members who are not cardholders can use the Smart-pay option. You can
split payments into two interest-free monthly charges. Certain restrictions
apply.


STORE CREDIT

HOW DO I EARN STORE CREDIT?

You may be able to earn store credit after certain eligible returns or refunds
are fully processed.



WHERE CAN I FIND MY STORE CREDIT?

You can find your store credit balance by visiting your Invites & Credits page.
If you return items that were purchased using a Zulily credit card, you’ll be
issued a refund to your Zulily credit card account. Please allow three business
days for the refund to appear on your online statement (or two billing cycles
for the refund to show on your printed monthly statement). 

HOW DO I REDEEM MY STORE CREDIT AND WHAT CAN I USE STORE CREDIT FOR?

Store credit is available per the following guidelines:

 * Store credit can be applied to your order total only (excluding taxes and
   shipping & handling charges).
 * Store credit cannot be used to purchase Zulily eGift cards.
 * If you have store credit, it will be automatically applied when you use a
   credit card to pay for a purchase.
 * Store credit can be applied using PayPal, too. However, due to PayPal
   systems, store credit cannot be applied when using the Checkout with PayPal
   function. Instead, click the red "Proceed to Checkout" button in the shopping
   basket. Then, select "PayPal" in the Payment Info step at checkout.
 * You can find your store credit balance by visiting the Invites & Credits
   section under your account.



DOES MY STORE CREDIT EXPIRE?

Store credit expiration may depend on the specific terms of the store credit
program that was used. Most store credit expires within 18 months. However, if
you’ve received store credit as a refund, it will not expire. 

We'll send you an email reminder when time is running out. (Please keep in mind
that store credits are different from gift cards, which never expire.) View your
current store credit by going to My Account and choosing Invites & Credits.



CAN I USE MY STORE CREDIT TO PAY FOR FASTER SHIPPING AND HANDLING OPTIONS?

No, unfortunately shopping credit cannot be applied toward any shipping and
handling charges. It’s applied only to the order subtotal itself, before any
applicable taxes and shipping & handling fees.


ZULILY CREDIT CARD

HOW DO I APPLY FOR THE ZULILY CREDIT CARD AND OPEN AN ACCOUNT?

Applying for the Zulily credit card (which is issued for us by Synchrony Bank)
is easy! Simply log into your Member Account at zulily.com, click the “Zulily
credit card” link at the bottom of the homepage, and then click the “Apply”
button from the credit card page. Submit the required application information
and you should receive a decision in less than a minute. Read more about the
Zulily credit card.

WHO SHOULD I CONTACT IF I HAVE A QUESTION ABOUT MY ZULILY CREDIT CARD ACCOUNT?

Please log in to your Zulily credit card account if you can and contact
Synchrony Bank at 855-597-4790. Hours of operation are typically 8 am to
midnight ET, Monday through Friday, and 8 am to 9 pm ET, Saturday and Sunday,
excluding Christmas Day.

I OPENED A NEW ZULILY CREDIT CARD ACCOUNT. HOW DO I RECEIVE MY $15 DISCOUNT?

Congratulations on opening your new account! Your $15 discount will be
automatically applied to your first purchase after opening a Zulily credit card
account. 

WHAT SHOULD I DO IF I OPENED A NEW ZULILY CREDIT CARD ACCOUNT, BUT DIDN’T
RECEIVE OR WRITE DOWN MY ACCOUNT NUMBER?

If approved, we’ll automatically add your account number to your Zulily payment
profile. You should receive your new card in the mail within seven to 10
business days.

WHO SHOULD I CALL IF I APPLIED FOR A ZULILY CREDIT CARD AND HAVE QUESTIONS ABOUT
THE PROCESS OR APPLICATION DECISION?

Please contact Synchrony Bank’s referral department at 855-782-8302.

WHAT SHOULD I DO IF I NEVER RECEIVED MY ZULILY CREDIT CARD?

Your Zulily credit card should arrive within seven to 10 business days following
application approval. If you haven’t received your card within this timeframe,
please contact Synchrony Bank at 855-597-4790.

WILL I EARN POINTS WHEN I USE THE ZULILY CREDIT CARD?

While we do not currently offer reward points for the Zulily credit card, you
will receive access to exclusive deals.

HOW CAN I LOG IN TO MY ZULILY CREDIT CARD ACCOUNT?

To log in to your Zulily credit card account, go to:
https://zulily.syf.com/login/. For login or registration assistance, call Zulily
credit card services at 855-597-4790. For technical support, call 844-442-7931.

WHAT SHOULD I DO IF MY LOGIN DOESN’T WORK ON ZULILYCREDITCARD.COM?

Make sure you’ve set up online account management access on
zulilycreditcard.com/manage (this will be a separate login from your zulily.com
account login). If you’re still having trouble, please contact Synchrony Bank at
855-597-4790.

I TRIED TO ADD MY ZULILY CREDIT CARD TO MY PAYMENT PROFILE, BUT MY CARD DOESN’T
HAVE AN EXPIRATION DATE OR CCV/CVV.

The Zulily credit card does not need a CCV/CVV or expiration date. Once you
enter your Zulily credit card account number and select the button “This is a
Zulily card” − the expiration date/CCV fields that are initially displayed
disappear. You won’t need a CCV/CVV or expiration date to shop on the site or
app at any time.

HOW CAN I MAKE A PAYMENT ON MY ZULILY CREDIT CARD?

You can make a payment to Synchrony Bank for your Zulily credit card online, by
phone or via snail mail:

 1. Make a payment online: https://zulily.syf.com/login/
 2. Pay by phone: 855-597-4790
 3. Make a payment via mail: PO Box 669803, Dallas, TX 75266-0952; Overnight
    payment address: 3000 Kellway Dr., Suite 120, Carrollton, TX 75006 



WILL UPDATING MY BILLING/SHIPPING ADDRESS INFORMATION ON MY ZULILY MEMBER
ACCOUNT AUTOMATICALLY UPDATE MY BILLING ADDRESS ON MY ZULILY CREDIT CARD?

No. To ensure your next order is processed correctly, you’ll need to update your
Zulily credit card billing address online by logging into your Zulily credit
card account at zulilycreditcard.com/manage or by contacting Synchrony Bank at
855-597-4790.


SMART-PAY

WHAT IS SMART-PAY, AND HOW DOES IT WORK?

Smart-pay is an easy, no-cost way to break up your payments without having to
use or apply for credit, so you can receive what you want and need, faster. The
program offers you the ability to purchase an item in multiple interest-free
payments called “Smart-pays.”

Keep in mind:

 * Smart-pay is available only to eligible Zulily members, and there is no need
   to apply.
 * There is no fee or cost to use Smart-pay.
 * All Zulily members can use two Smart-pays.
 * Any applicable taxes and shipping and handling fees will be included in the
   first Smart-pay, which will be charged to the payment method you provided
   during checkout within five days of the order date.
 * Remaining Smart-pay(s) will be charged approximately every 30 days after your
   initial payment.
 * Please note that certain payment methods, including prepaid cards, are not
   available for Smart-pay purchases.



WHERE CAN I FIND SMART-PAY?

Look for "Smart-pay" on the product detail page of eligible products or as a
payment option in your basket.

I DON'T SEE A SMART-PAY PROMOTION ON THE SITE — WHERE DID IT GO?

Site-wide promotions of Smart-pay only run from time to time. However, Smart-pay
for select merchandise is typically available most days.

WHAT IF I WANT TO RETURN AN ITEM I PAID FOR WITH SMART-PAY?

Billing will continue for Smart-pays until the returned item is received. The
amount you have paid to date (minus the original delivery fee and return costs)
will be added to your account as store credit once we have received and
processed your return.

HOW DO CANCELLATIONS WORK WITH SMART-PAY?

If you use Smart-pay to pay for an item and that item is later cancelled, you
will receive a refund of any Smart-pays, plus any taxes and applicable shipping
& handling fees you paid prior to cancellation. You will not be charged for any
additional Smart-pays.




GIFT CARDS

HOW DO ZULILY GIFT CARDS WORK?

All of our Zulily eGift cards are digital only. Please note that our gift cards
never expire, and recipients can apply a gift card amount directly to their
order totals on the site or in the app, including any applicable taxes and
shipping & handling fees. No more than two gift cards can be applied per order.

HOW CAN I BUY A GIFT CARD?

Order Zulily eGift cards here, simply fill out the information and add the gift
cards to your basket. You can choose any amount (up to $100) and pay with a
credit card, debit card, PayPal or Venmo account. Any other gift cards and
Zulily credits cannot be used for purchasing Zulily eGift cards. For gift cards
with other retailers, search on zulily.com.

WHEN WILL MY FRIEND GET THEIR GIFT CARD?

An email containing the virtual Zulily eGift card will be sent to a recipient
within 24 hours of your purchase.

CAN I USE MY GIFT CARD TO PAY FOR FASTER SHIPPING & HANDLING OPTIONS?

Yes! Zulily eGift cards can be used to pay for any items you order, plus any
applicable tax and shipping and handling fees. 


ORDERS


GENERAL ORDER INFO

WHAT SHOULD I DO IF I NEVER RECEIVED MY ORDER FROM ZULILY?

After your order was shipped, you should have received a tracking number from us
via email. Be sure to check your order’s status under My Orders in your Zulily
account. If it appears that your order was indeed delivered, please double-check
your mailbox, entryways, mailroom and post office box — and also check in with
your family members, roommates, neighbors and/or your landlord or property
management company. If you still cannot locate your order, please Contact Us for
support. 

WHEN WILL I BE CHARGED FOR MY ORDER?

Your payment option determines when you’ll be charged.

Credit and debit cards: As soon as your order is placed, we authorize the card
for the full order’s value, to confirm that funds are available. Authorization
does not charge your card; it’s only for verification. We capture the funds
(charge your card) if your items are in stock, are in transit from our vendors
to a Zulily warehouse or are being shipped directly to you from the vendor, but
no later than the fifth day after card authorization.

PayPal: Funds are captured from your PayPal account as soon as you place an
order. Your entire order is charged at that time, including any applicable tax
and shipping & handling fees. If we are unable to fulfill any part of your
order, you will receive a refund deposited directly back to your PayPal account.

Gift cards: When your order contains the purchase of a gift card or is being
paid for using a pre-paid card, your card is charged immediately after the funds
are authorized. If any part of your order is not fulfilled, you will receive a
refund.



DO YOU CHARGE SALES TAX?

Yes, we charge sales tax in nearly all US states, Puerto Rico and the District
of Columbia (D.C.), with the exception of the following states:

 * Alaska
 * Delaware
 * Montana
 * New Hampshire
 * Oregon


CHANGING AN ORDER

CAN I ADD AN ITEM AFTER I’VE PLACED AN ORDER?

The quickest and easiest solution if you want to add an item to an order you’ve
already placed is to create a whole new order for the additional item. Because
of our consolidated shipping promotions — like All-Day Shopping, One-Time
Shipping — you only pay a shipping & handling fee on the first order of the day
or weekend (not including applicable surcharges or vendor charges on large or
bulky items). This offer only applies to orders being shipped to the same
address. See the SHIPPING section of this FAQ for more details.

CAN I CHANGE THE SHIPPING ADDRESS AFTER I’VE PLACED AN ORDER?

You may be able to change the shipping address for an order. Go to your account
and click My Orders to see if your order hasn't yet shipped. However, some
restrictions apply:

 * You cannot change an address in the contiguous 48 states to an address in
   Hawaii or Alaska, or vice versa.
 * You cannot change an address from Hawaii to Alaska, or vice versa.
 * If your original shipping address is to a non-tax-applicable state, the new
   shipping address must also go to a non-tax-applicable state. If your original
   shipping address is to a tax-applicable state, the new shipping address must
   go to the same tax-applicable state.

Nearly all US states — along with Puerto Rico and the District of Columbia
(D.C.) —are tax-applicable (i.e., they charge sales tax), with the exception of:

 * Alaska
 * Delaware
 * Montana
 * New Hampshire
 * Oregon

Unfortunately, international orders are not eligible for shipping address
modification. If you change your shipping address within these guidelines,
please note that additional orders placed during any free shipping window must
also go to that same address. If you see an error message when trying to change
your shipping address, it’s because the proposed address does not meet the above
requirements.


HOLIDAY SHOPPING

HOW CAN I GUARANTEE I WILL RECEIVE MY ORDERS ON TIME BEFORE A HOLIDAY (SUCH AS
BEFORE HALLOWEEN OR BY CHRISTMAS EVE)?

While we do all we can to offer enough holiday and gift items well ahead of
time, and to share tips and updates on how to expedite your shipments, your best
bet is to always place your orders well ahead of time. Our shipping timeframes
vary, the holiday season is often busy and delivery can be affected by adverse
weather conditions. So be sure to look out for the rocket icon for items that
can ship out quickly. If there is a guaranteed delivery date for an item, that
will be indicated upon checkout. 

Please pay close attention to specific product shipping information and any
notifications we post or emails/texts you may receive about your orders. There
are many factors that may arise that may affect shipping and delivery times —
including some that are out of our control — though we always do our best to
streamline and improve our processes. Our seasonal items are often posted early,
so you can allow several weeks for delivery.

WHAT DOES THE GIFT BOX ICON MEAN DURING THE HOLIDAY SEASON?

During the holiday season, items marked with a gift box icon can usually be
delivered by 11:59 p.m. PT on December 24 (Christmas Eve). Some items may have
several shipping options — you must choose and pay for one that's labeled with a
gift box icon at checkout in order to receive the item by 11:59 p.m. PT on
Christmas Eve.

CAN I SHIP GIFT BOX ITEMS FASTER?

During the holiday season, some items featuring a gift box icon can ship out in
just a few days! Look for the rocket icon on an item's product detail page; this
will tell you whether the item is eligible for expedited shipping. If it is
eligible, select "Ship Rocket Items Sooner" as your shipping option at checkout
and pick a delivery speed.

You may have the option to expedite shipping for eligible items featuring the
gift box icon as late as December 21 for the Christmas holiday.

WHAT IS A GOOD LAST-MINUTE GIFT CHOICE IF I’M RUNNING OUT OF TIME?

A great way to beat the holiday rush is to purchase our Zulily eGift cards!
Although we don’t mail out physical cards, you can choose from several available
designs, and an email containing a virtual gift card will be sent to your
recipient within 24 hours of your purchase. You can choose any amount (up to
$100) and pay with a credit card, debit card, PayPal or Venmo account.

Zulily gift cards never expire, and they can apply to order totals, as well as
any applicable taxes and shipping & handling fees. Visit our Zulily Gift Card
page to place your order.

WHAT'S YOUR SEASONAL HOLIDAY RETURN POLICY?

We’ve extended our return policy for the annual holiday season to make gift
shopping a little easier. Any eligible item can be returned through January 31
of the following year for store credit, minus applicable shipping & handling
fees. Exclusions may apply. Be sure to initiate any returns as soon as possible.
See our Returns Policy for more information about our return exclusions and
ineligible items.

Need further assistance? Contact Us.

ABOUT

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CONTACT

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CONNECT

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 * copyright 2023 Zulily, LLC All rights reserved


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