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Submission: On April 17 via manual from IN — Scanned from DE
Submission: On April 17 via manual from IN — Scanned from DE
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page navigation and access to secure areas of the website. The website cannot
function properly without these cookies.
* Bizzabo.com
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cf_clearanceThis cookie is used to distinguish between humans and bots.
Expiry: 1 yearType: HTTP
debugThis cookie is used to detect errors on the website - this
information is sent to the website's support staff in order to optimize
the visitor's experience on the website.
Expiry: PersistentType: HTML
* Cookiebot
3
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CookieConsent [x2]Stores the user's cookie consent state for the current
domain
Expiry: 429 monthsType: HTTP
1.gifUsed to count the number of sessions to the website, necessary for
optimizing CMP product delivery.
Expiry: SessionType: Pixel
* Filestack
4
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fp-message-queue [x2]Used in relation to external content-API. The cookie
serves to present the user with pop-up messages concerning the progress of
the download/upload.
Expiry: PersistentType: HTML
fp-message-ready [x2]Used in relation to external content-API. The cookie
serves to present the user with pop-up messages concerning the progress of
the download/upload.
Expiry: PersistentType: HTML
* Google
1
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test_cookiePending
Expiry: 1 dayType: HTTP
* Instagram
1
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csrftokenHelps prevent Cross-Site Request Forgery (CSRF) attacks.
Expiry: 1 yearType: HTTP
* Libsyn
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libsyn-paywall-sThis cookie is used to determine if the visitor has any
adblocker software in their browser – this information can be used to make
website content inaccessible to visitors if the website is financed with
third-party advertisement.
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* LinkedIn
4
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bcookieUsed in order to detect spam and improve the website's security.
Expiry: 1 yearType: HTTP
li_gcStores the user's cookie consent state for the current domain
Expiry: 180 daysType: HTTP
bscookieThis cookie is used to identify the visitor through an
application. This allows the visitor to login to a website through their
LinkedIn application for example.
Expiry: 1 yearType: HTTP
JSESSIONIDPreserves users states across page requests.
Expiry: SessionType: HTTP
* Microsoft
3
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object(#-#-##:#:#.#)Holds the users timezone.
Expiry: PersistentType: HTML
__RequestVerificationToken [x2]Helps prevent Cross-Site Request Forgery
(CSRF) attacks.
Expiry: SessionType: HTTP
* Stripe
3
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__stripe_midThis cookie is necessary for making credit card transactions
on the website. The service is provided by Stripe.com which allows online
transactions without storing any credit card information.
Expiry: 1 yearType: HTTP
__stripe_sidThis cookie is necessary for making credit card transactions
on the website. The service is provided by Stripe.com which allows online
transactions without storing any credit card information.
Expiry: 1 dayType: HTTP
mDetermines the device used to access the website. This allows the website
to be formatted accordingly.
Expiry: 400 daysType: HTTP
* Typeform
2
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AWSALBTGRegisters which server-cluster is serving the visitor. This is
used in context with load balancing, in order to optimize user experience.
Expiry: 7 daysType: HTTP
AWSALBTGCORSRegisters which server-cluster is serving the visitor. This is
used in context with load balancing, in order to optimize user experience.
Expiry: 7 daysType: HTTP
* bdo.ca
bizzabo.com
courses.enable.com
g2.com
g2crowd.com
go.enable.com
hubspot.com
insights.enable.com
8
__cf_bm [x8]This cookie is used to distinguish between humans and bots.
This is beneficial for the website, in order to make valid reports on the
use of their website.
Expiry: 1 dayType: HTTP
* bizzabo.com
hsforms.com
3
_cfuvid [x3]This cookie is a part of the services provided by Cloudflare -
Including load-balancing, deliverance of website content and serving DNS
connection for website operators.
Expiry: SessionType: HTTP
* courses.enable.com
2
_thinkific_sessionPreserves the visitor's session state across page
requests.
Expiry: SessionType: HTTP
visitor_idPreserves the visitor's session state across page requests.
Expiry: SessionType: HTTP
* eum.instana.io
1
in-sessionThis cookie is used to detect errors on the website - this
information is sent to the website's support staff in order to optimize
the visitor's experience on the website.
Expiry: PersistentType: HTML
* go.enable.com
1
BIGipServer#Used to distribute traffic to the website on several servers
in order to optimise response times.
Expiry: SessionType: HTTP
* insights.enable.com
1
__cfruidThis cookie is a part of the services provided by Cloudflare -
Including load-balancing, deliverance of website content and serving DNS
connection for website operators.
Expiry: SessionType: HTTP
* m.stripe.com
3
Learn more about this provider
_abThis cookie is necessary for making credit card transactions on the
website. The service is provided by Stripe.com which allows online
transactions without storing any credit card information.
Expiry: SessionType: HTML
_mfThis cookie is necessary for making credit card transactions on the
website. The service is provided by Stripe.com which allows online
transactions without storing any credit card information.
Expiry: SessionType: HTML
idPending
Expiry: SessionType: HTML
* Preferences 5
Preference cookies enable a website to remember information that changes the
way the website behaves or looks, like your preferred language or the region
that you are in.
* LinkedIn
2
Learn more about this provider
langNecessary for maintaining language-settings across subpages on the
website.
Expiry: SessionType: HTTP
lidcRegisters which server-cluster is serving the visitor. This is used in
context with load balancing, in order to optimize user experience.
Expiry: 1 dayType: HTTP
* Microsoft
2
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FormsWebSessionId [x2]The cookie is used if the visitor has filled in
personal information on a formula. This information will be filled in
automatically on other formulas. This process is used to optimize visitor
experience.
Expiry: 30 daysType: HTTP
* m.stripe.com
1
Learn more about this provider
1This cookie is used in conjunction with the payment window - The cookie
is necessary for making secure transactions on the website.
Expiry: SessionType: HTML
* Statistics 21
Statistic cookies help website owners to understand how visitors interact
with websites by collecting and reporting information anonymously.
* Adobe Inc.
1
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p.gifKeeps track of special fonts used on the website for internal
analysis. The cookie does not register any visitor data.
Expiry: SessionType: Pixel
* Bizzabo.com
1
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number(#)Used to track user’s interaction with embedded content.
Expiry: PersistentType: HTML
* Google
1
Learn more about this provider
tdRegisters statistical data on users' behaviour on the website. Used for
internal analytics by the website operator.
Expiry: SessionType: Pixel
* Hotjar
4
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_hjSession_#Collects statistics on the visitor's visits to the website,
such as the number of visits, average time spent on the website and what
pages have been read.
Expiry: 1 dayType: HTTP
_hjSessionUser_#Collects statistics on the visitor's visits to the
website, such as the number of visits, average time spent on the website
and what pages have been read.
Expiry: 1 yearType: HTTP
hjActiveViewportIdsThis cookie contains an ID string on the current
session. This contains non-personal information on what subpages the
visitor enters – this information is used to optimize the visitor's
experience.
Expiry: PersistentType: HTML
hjViewportIdSaves the user's screen size in order to adjust the size of
images on the website.
Expiry: SessionType: HTML
* Hubspot
4
Learn more about this provider
__hsscIdentifies if the cookie data needs to be updated in the visitor's
browser.
Expiry: 1 dayType: HTTP
__hssrcUsed to recognise the visitor's browser upon reentry on the
website.
Expiry: SessionType: HTTP
__hstcSets a unique ID for the session. This allows the website to obtain
data on visitor behaviour for statistical purposes.
Expiry: 180 daysType: HTTP
hubspotutkSets a unique ID for the session. This allows the website to
obtain data on visitor behaviour for statistical purposes.
Expiry: 180 daysType: HTTP
* LinkedIn
1
Learn more about this provider
AnalyticsSyncHistoryPending
Expiry: 30 daysType: HTTP
* Microsoft
8
Learn more about this provider
_clck [x2]Collects data on the user’s navigation and behavior on the
website. This is used to compile statistical reports and heatmaps for the
website owner.
Expiry: 1 yearType: HTTP
_clskRegisters statistical data on users' behaviour on the website. Used
for internal analytics by the website operator.
Expiry: 1 dayType: HTTP
c.gif [x3]Collects data on the user’s navigation and behavior on the
website. This is used to compile statistical reports and heatmaps for the
website owner.
Expiry: SessionType: Pixel
_cltkRegisters statistical data on users' behaviour on the website. Used
for internal analytics by the website operator.
Expiry: SessionType: HTML
CLIDCollects data on the user’s navigation and behavior on the website.
This is used to compile statistical reports and heatmaps for the website
owner.
Expiry: 1 yearType: HTTP
* Typeform
1
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dd_cookie_test_#Registers data on visitors' website-behaviour. This is
used for internal analysis and website optimization.
Expiry: 1 dayType: HTTP
* Marketing 85
Marketing cookies are used to track visitors across websites. The intention
is to display ads that are relevant and engaging for the individual user and
thereby more valuable for publishers and third party advertisers.
* Casale Media
4
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CMIDCollects visitor data related to the user's visits to the website,
such as the number of visits, average time spent on the website and what
pages have been loaded, with the purpose of displaying targeted ads.
Expiry: 1 yearType: HTTP
CMPROCollects data on visitor behaviour from multiple websites, in order
to present more relevant advertisement - This also allows the website to
limit the number of times that they are shown the same advertisement.
Expiry: 3 monthsType: HTTP
CMPSCollects visitor data related to the user's visits to the website,
such as the number of visits, average time spent on the website and what
pages have been loaded, with the purpose of displaying targeted ads.
Expiry: 3 monthsType: HTTP
rumCollects data related to the user's visits to the website, such as the
number of visits, average time spent on the website and what pages have
been loaded, with the purpose of displaying targeted ads.
Expiry: SessionType: Pixel
* Chilipiper
1
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CHILI_PIPER_CLUSTERCollects information on user preferences and/or
interaction with web-campaign content - This is used on
CRM-campaign-platform used by website owners for promoting events or
products.
Expiry: PersistentType: HTML
* DemandBase
2
Learn more about this provider
tuuidCollects visitor data related to the user's visits to the website,
such as the number of visits, average time spent on the website and what
pages have been loaded, with the purpose of displaying targeted ads.
Expiry: 400 daysType: HTTP
tuuid_luContains a unique visitor ID, which allows Bidswitch.com to track
the visitor across multiple websites. This allows Bidswitch to optimize
advertisement relevance and ensure that the visitor does not see the same
ads multiple times.
Expiry: 400 daysType: HTTP
* Embed.ly
1
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ServiceWorkerLogsDatabase#SWHealthLogNecessary for the implementation and
functionality of YouTube video-content on the website.
Expiry: PersistentType: IDB
* G2Crowd
1
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_session_idThis is used to provide insights into how the company's G2
product profile influences buyer behavior by tracking visitors who
navigate between the G2 product profile and the website.
Expiry: 14 daysType: HTTP
* Google
8
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IDEPending
Expiry: 1 yearType: HTTP
pagead/landing [x2]Collects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also
allows the website to limit the number of times that they are shown the
same advertisement.
Expiry: SessionType: Pixel
_gaUsed to send data to Google Analytics about the visitor's device and
behavior. Tracks the visitor across devices and marketing channels.
Expiry: 2 yearsType: HTTP
_ga_#Used to send data to Google Analytics about the visitor's device and
behavior. Tracks the visitor across devices and marketing channels.
Expiry: 2 yearsType: HTTP
_gcl_auUsed by Google AdSense for experimenting with advertisement
efficiency across websites using their services.
Expiry: 3 monthsType: HTTP
ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are
likely to convert to customers based on the visitor's online behaviour
across websites.
Expiry: SessionType: Pixel
pagead/1p-user-list/#Pending
Expiry: SessionType: Pixel
* Hubspot
2
Learn more about this provider
__ptq.gifSends data to the marketing platform Hubspot about the visitor's
device and behaviour. Tracks the visitor across devices and marketing
channels.
Expiry: SessionType: Pixel
HUBLYTICS_EVENTS_53Collects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also
allows the website to limit the number of times that they are shown the
same advertisement.
Expiry: PersistentType: HTML
* LinkedIn
3
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li_sugrPending
Expiry: 3 monthsType: HTTP
UserMatchHistoryPending
Expiry: 30 daysType: HTTP
li_adsIdCollects data on user behaviour and interaction in order to
optimize the website and make advertisement on the website more relevant.
Expiry: PersistentType: HTML
* Microsoft
21
Learn more about this provider
MR [x4]Used to track visitors on multiple websites, in order to present
relevant advertisement based on the visitor's preferences.
Expiry: 7 daysType: HTTP
MUID [x4]Pending
Expiry: 1 yearType: HTTP
SRM_BTracks the user’s interaction with the website’s search-bar-function.
This data can be used to present the user with relevant products or
services.
Expiry: 1 yearType: HTTP
SRM_I [x2]Pending
Expiry: 1 yearType: HTTP
ANONCHK [x3]Registers data on visitors from multiple visits and on
multiple websites. This information is used to measure the efficiency of
advertisement on websites.
Expiry: 1 dayType: HTTP
SM [x3]Registers a unique ID that identifies the user's device during
return visits across websites that use the same ad network. The ID is used
to allow targeted ads.
Expiry: SessionType: HTTP
MicrosoftApplicationsTelemetryDeviceId [x2]Sets a specific device ID. This
ID is used by Microsoft to track users' website behaviour and the
interaction with Microsoft application on the specific device.
Expiry: SessionType: HTTP
MC1Used by Microsoft to keep statistics on what pages the user has visited
and how often an ad click leads to a purchase or other actions on the
advertiser's website.
Expiry: 1 yearType: HTTP
MS0Used by Microsoft to keep statistics on what pages the user has visited
and how often an ad click leads to a purchase or other actions on the
advertiser's website.
Expiry: 1 dayType: HTTP
* Telaria
2
Learn more about this provider
tv_UIDMPending
Expiry: 400 daysType: HTTP
tvidPresents the user with relevant content and advertisement. The service
is provided by third-party advertisement hubs, which facilitate real-time
bidding for advertisers.
Expiry: 1 yearType: HTTP
* Twitter Inc.
1
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guest_idCollects data related to the user's visits to the website, such as
the number of visits, average time spent on the website and which pages
have been loaded, with the purpose of personalising and improving the
Twitter service.
Expiry: 13 monthsType: HTTP
* YouTube
34
Learn more about this provider
#-# [x2]Pending
Expiry: SessionType: HTML
iU5q-!O9@[#COOKIETABLE_ADVERTISING#]nbsp;[x2]Registers a unique ID to keep
statistics of what videos from YouTube the user has seen.
Expiry: SessionType: HTML
LAST_RESULT_ENTRY_KEY [x2]Used to track user’s interaction with embedded
content.
Expiry: SessionType: HTTP
nextId [x2]Used to track user’s interaction with embedded content.
Expiry: SessionType: HTTP
requests [x2]Used to track user’s interaction with embedded content.
Expiry: SessionType: HTTP
yt.innertube::nextId [x2]Registers a unique ID to keep statistics of what
videos from YouTube the user has seen.
Expiry: PersistentType: HTML
YtIdbMeta#databases [x2]Used to track user’s interaction with embedded
content.
Expiry: PersistentType: IDB
yt-remote-cast-available [x2]Stores the user's video player preferences
using embedded YouTube video
Expiry: SessionType: HTML
yt-remote-cast-installed [x2]Stores the user's video player preferences
using embedded YouTube video
Expiry: SessionType: HTML
yt-remote-connected-devices [x2]Stores the user's video player preferences
using embedded YouTube video
Expiry: PersistentType: HTML
yt-remote-device-id [x2]Stores the user's video player preferences using
embedded YouTube video
Expiry: PersistentType: HTML
yt-remote-fast-check-period [x2]Stores the user's video player preferences
using embedded YouTube video
Expiry: SessionType: HTML
yt-remote-session-app [x2]Stores the user's video player preferences using
embedded YouTube video
Expiry: SessionType: HTML
yt-remote-session-name [x2]Stores the user's video player preferences
using embedded YouTube video
Expiry: SessionType: HTML
LogsDatabaseV2:V#||LogsRequestsStorePending
Expiry: PersistentType: IDB
remote_sidNecessary for the implementation and functionality of YouTube
video-content on the website.
Expiry: SessionType: HTTP
TESTCOOKIESENABLEDUsed to track user’s interaction with embedded content.
Expiry: 1 dayType: HTTP
VISITOR_INFO1_LIVEPending
Expiry: 180 daysType: HTTP
VISITOR_PRIVACY_METADATAStores the user's cookie consent state for the
current domain
Expiry: 13 monthsType: HTTP
YSCPending
Expiry: SessionType: HTTP
* cdn.mxpnl.com
2
mp_#_mixpanel [x2]Pending
Expiry: 1 yearType: HTTP
* edge.fullstory.com
1
_fs_tab_idTracks the individual sessions on the website, allowing the
website to compile statistical data from multiple visits. This data can
also be used to create leads for marketing purposes.
Expiry: SessionType: HTML
* www.youtube-nocookie.com
cdn.embedly.com
2
ytidb::LAST_RESULT_ENTRY_KEY [x2]Used to track user’s interaction with
embedded content.
Expiry: PersistentType: HTML
* Unclassified 8
Unclassified cookies are cookies that we are in the process of classifying,
together with the providers of individual cookies.
* Bizzabo.com
1
Learn more about this provider
541216_promo-code-idPending
Expiry: SessionType: HTTP
* Filestack
2
Learn more about this provider
(unnamed) [x2]Pending
Expiry: SessionType: HTTP
* LinkedIn
1
Learn more about this provider
li_rmPending
Expiry: 1 yearType: HTTP
* api.c99.ai
1
api/v1/firePending
Expiry: SessionType: Pixel
* cdn.jsdelivr.net
1
61eedc0893a3ae85c3fe7761#pagesPending
Expiry: PersistentType: IDB
* cdn.mxpnl.com
1
__mp_opt_in_out_#Pending
Expiry: SessionType: HTTP
* web-sdk.aptrinsic.com
1
apt.temp-#Pending
Expiry: 1 dayType: HTTP
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Back to Customer Stories
CONFIDENT CONTRACT COMPLIANCE AND VISIBILITY FOR WICKES
INDUSTRY TYPE
Building materials
BUSINESS TYPE
Retailer
Did you know that in addition to helping companies manage rebates on goods
purchased from suppliers, manufacturers, or distributors, Enable can also
improve contract management for both resale and non-resale goods? That’s
precisely what Sam Betts, Commercial Systems Manager at home improvement
retailer, Wickes, is utilizing it for.
THE CHALLENGE
THE BENEFITS OF EFFECTIVE CONTRACT MANAGEMENT AFTER A COMPANY SPIN-OFF
Wickes was spun-off and separated from Travis Perkins in April 2021, making
Wickes wholly responsible for their profitability and management. Given the size
of their supplier base, Sam explains “We have around 280 suppliers and they
needed some way of managing contracts effectively.”
Additionally, since GNFR trading agreements could start midway through the year
and run for 12 months, three years, or five years, Betts says, “We needed an
efficient way to manage the complexity inherent in the day-to-day contract
management of GNFR."
IMPROVING GNFR COMPLIANCE FOR WICKES
GNFR is more compliance-related than rebate-related, Sam explains. But Wickes is
using Enable to enter trading agreements or attach existing supplier contracts
and get the correct authorisers to approve them. Their goal was to improve
compliance around GNFR.
Betts says, “While this may not seem like a ground-breaking use for rebate
management software, it’s far more important than one would imagine. It’s a way
of holding suppliers accountable and ensuring the right people approve the right
level of spend.”
THE SOLUTION
USING REBATES FOR GOODS FOR RESALE (GFR) OR GOODS NOT FOR RESALE (GNFR)
When goods are produced to be resold, rebates are key to incentivising
distributors and retailers to help their GFR reach the right audience while
encouraging the purchase of selected goods. “For the GFR part we've been using
Enable for years now, and the system is hugely important for our contract and
rebate management,” says Betts.
He continues, “Using Enable for GNFR was the easiest option, but it was also
what we were looking for. We liked how the channel looked; it was user-friendly.
We always have a lot of support from Enable, having bi-weekly calls and a 24/7
support helpline”.
As part of the central Procurement Team at Wickes, however, Sam is also focused
on goods not for resale. Otherwise known as indirect procurement, he explains
that this includes anything that’s not sold by Wickes but helps to run the
business, including marketing, HR, operations, distribution, finance, legal and
IT.
Betts says, “When goods are used internally and not resold, incentives don’t
often apply as they would in a typical rebate context. As such, it’s
understandable to think that a rebate management solution wouldn’t add value in
this context. But thankfully it does.”
ONE TOOL FOR BOTH GFR AND GNFR CONTRACTS
Wickes ‘inherited’ Enable since it was already in use at Travis Perkins, and
they continued to use it for both GFR and GNFR contracts. Betts explains, “We
have everything in one place. It worked well for the GFR contracts, and we had
experience with using the portal, so we thought it's just the easiest way to use
the same for GNFR. Enable wasn’t just the simpler option; it was also precisely
what Wickes was looking for.”
“VERY IMPRESSIVE. JUST KNOWING THAT THERE IS ALWAYS SOMEONE THERE…”
Sam uses Enable regularly and, long after implementing it, he is still impressed
with the support team’s responsiveness. Betts says, “I was surprised how quickly
your team responses back on the help desk tickets that team are raising. They
come back very quickly; they explain the solution very clearly, so I know
exactly what to do when I explain the problem. They're always available to jump
on a call.”
Throughout the implementation process, he also found Enable’s team responsive
and engaging. “That was very impressive. Just knowing that there is always
someone there to help us work with us on the problem”.
NOT ALWAYS SMOOTH SAILING – BUT ALWAYS SUPPORTIVE
Implementing the solution hasn’t been smooth sailing all the way. Betts says, “I
remember we had a few issues around the channel itself, but we either found a
temporary solution, or we just agreed on another solution. So, again, it was
helpful to just have someone on the call explaining to us why this is not
possible.” Fixes were then scheduled for future product improvement builds.
There were challenges on Wickes’ side, too. Using the solution required a pretty
significant behaviour shift for Wickes’ colleagues. But, through an effective
change management programme involving an onboarding pack, a how-to guide, calls
with business area leads, and training provided by Enable, they could get key
stakeholders on board.
Today, though, Sam knows that more and more contracts are being uploaded and
moving through their workflow – thanks to the report he can pull from on the
onboarding process.
CONTRACT VISIBILITY WILL HELP WITH AUDITING
Being able to demonstrate that relevant and appropriate controls are in place is
a critical factor that auditors look for. Betts confidently says,
> “When it comes to participating in a video audit later on next year, when they
> ask, ‘Where do you store your contracts?’ we can just point them into Enable’s
> direction. If they ask, again, ‘How do you know the right people signed this
> contract?’ Well, the workflow approval reflects what legal created, which is
> the delegation of authority. Meaning, each person is assigned a certain
> level.”
In essence, the Enable solution is giving Sam and Wickes peace of mind,
contractual certainty and confidence in their ability to meet the auditor’s
requirements. Not what you’d typically expect from a rebate management solution,
but a hugely valuable tool for both business and contractual compliance.
Sam Betts
Commercial Systems Manager, Wickes
TAKEAWAYS
* Enable has helped Wickes improve compliance around GNFR by streamlining the
process of entering and approving rebate agreements.
* The solution provides peace of mind, contractual certainty, and confidence in
meeting auditor's requirements, ensuring relevant controls are in place.
* Enable's features allow Wickes to easily demonstrate contract storage,
approval workflow, and delegation of authority during audits, contributing to
a smoother auditing process.
KEY RESULTS:
280
Suppliers
£1.53bn
Revenue
See what Enable can do for you.
Get a Demo
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Back to Customer Stories
CONFIDENT CONTRACT COMPLIANCE AND VISIBILITY FOR WICKES
INDUSTRY TYPE
Building materials
BUSINESS TYPE
Retailer
Did you know that in addition to helping companies manage rebates on goods
purchased from suppliers, manufacturers, or distributors, Enable can also
improve contract management for both resale and non-resale goods? That’s
precisely what Sam Betts, Commercial Systems Manager at home improvement
retailer, Wickes, is utilizing it for.
THE CHALLENGE
THE BENEFITS OF EFFECTIVE CONTRACT MANAGEMENT AFTER A COMPANY SPIN-OFF
Wickes was spun-off and separated from Travis Perkins in April 2021, making
Wickes wholly responsible for their profitability and management. Given the size
of their supplier base, Sam explains “We have around 280 suppliers and they
needed some way of managing contracts effectively.”
Additionally, since GNFR trading agreements could start midway through the year
and run for 12 months, three years, or five years, Betts says, “We needed an
efficient way to manage the complexity inherent in the day-to-day contract
management of GNFR."
IMPROVING GNFR COMPLIANCE FOR WICKES
GNFR is more compliance-related than rebate-related, Sam explains. But Wickes is
using Enable to enter trading agreements or attach existing supplier contracts
and get the correct authorisers to approve them. Their goal was to improve
compliance around GNFR.
Betts says, “While this may not seem like a ground-breaking use for rebate
management software, it’s far more important than one would imagine. It’s a way
of holding suppliers accountable and ensuring the right people approve the right
level of spend.”
THE SOLUTION
USING REBATES FOR GOODS FOR RESALE (GFR) OR GOODS NOT FOR RESALE (GNFR)
When goods are produced to be resold, rebates are key to incentivising
distributors and retailers to help their GFR reach the right audience while
encouraging the purchase of selected goods. “For the GFR part we've been using
Enable for years now, and the system is hugely important for our contract and
rebate management,” says Betts.
He continues, “Using Enable for GNFR was the easiest option, but it was also
what we were looking for. We liked how the channel looked; it was user-friendly.
We always have a lot of support from Enable, having bi-weekly calls and a 24/7
support helpline”.
As part of the central Procurement Team at Wickes, however, Sam is also focused
on goods not for resale. Otherwise known as indirect procurement, he explains
that this includes anything that’s not sold by Wickes but helps to run the
business, including marketing, HR, operations, distribution, finance, legal and
IT.
Betts says, “When goods are used internally and not resold, incentives don’t
often apply as they would in a typical rebate context. As such, it’s
understandable to think that a rebate management solution wouldn’t add value in
this context. But thankfully it does.”
ONE TOOL FOR BOTH GFR AND GNFR CONTRACTS
Wickes ‘inherited’ Enable since it was already in use at Travis Perkins, and
they continued to use it for both GFR and GNFR contracts. Betts explains, “We
have everything in one place. It worked well for the GFR contracts, and we had
experience with using the portal, so we thought it's just the easiest way to use
the same for GNFR. Enable wasn’t just the simpler option; it was also precisely
what Wickes was looking for.”
“VERY IMPRESSIVE. JUST KNOWING THAT THERE IS ALWAYS SOMEONE THERE…”
Sam uses Enable regularly and, long after implementing it, he is still impressed
with the support team’s responsiveness. Betts says, “I was surprised how quickly
your team responses back on the help desk tickets that team are raising. They
come back very quickly; they explain the solution very clearly, so I know
exactly what to do when I explain the problem. They're always available to jump
on a call.”
Throughout the implementation process, he also found Enable’s team responsive
and engaging. “That was very impressive. Just knowing that there is always
someone there to help us work with us on the problem”.
NOT ALWAYS SMOOTH SAILING – BUT ALWAYS SUPPORTIVE
Implementing the solution hasn’t been smooth sailing all the way. Betts says, “I
remember we had a few issues around the channel itself, but we either found a
temporary solution, or we just agreed on another solution. So, again, it was
helpful to just have someone on the call explaining to us why this is not
possible.” Fixes were then scheduled for future product improvement builds.
There were challenges on Wickes’ side, too. Using the solution required a pretty
significant behaviour shift for Wickes’ colleagues. But, through an effective
change management programme involving an onboarding pack, a how-to guide, calls
with business area leads, and training provided by Enable, they could get key
stakeholders on board.
Today, though, Sam knows that more and more contracts are being uploaded and
moving through their workflow – thanks to the report he can pull from on the
onboarding process.
CONTRACT VISIBILITY WILL HELP WITH AUDITING
Being able to demonstrate that relevant and appropriate controls are in place is
a critical factor that auditors look for. Betts confidently says,
> “When it comes to participating in a video audit later on next year, when they
> ask, ‘Where do you store your contracts?’ we can just point them into Enable’s
> direction. If they ask, again, ‘How do you know the right people signed this
> contract?’ Well, the workflow approval reflects what legal created, which is
> the delegation of authority. Meaning, each person is assigned a certain
> level.”
In essence, the Enable solution is giving Sam and Wickes peace of mind,
contractual certainty and confidence in their ability to meet the auditor’s
requirements. Not what you’d typically expect from a rebate management solution,
but a hugely valuable tool for both business and contractual compliance.
KEY RESULTS:
280
Suppliers
£1.53bn
Revenue
See what Enable can do for you
Get a Demo
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