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Carer Gateway & Emergency contacts


CARER GATEWAY

Call Carer Gateway for support and services. Select option 1 to speak with your
local service provider.

1800 422 737 Monday to Friday, 8am to 5pm local time

Request a call back


EMERGENCY

In an emergency or if someone is in danger Triple Zero 000


NEED TO TALK?

If you are in crisis, anxious or depressed and want to talk with someone
Lifeline 13 11 14 for anyone

Kids Helpline 1800 55 1800 for people aged 5 to 25


EMERGENCY RESPITE

If you suddenly find you can’t provide care, for example if you become ill or
injured, call Carer Gateway for help with accessing emergency respite.

1800 422 737 24 hours a day, 7 days a week

Find out how to use the Translating and Interpreting Service (TIS) to help you
talk to Carer Gateway staff in your language

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Menu
 * Home
 * About us
   * In-person and phone counselling
   * Peer support groups
 * Services & support
 * First Nations
   * Real life story - carer for family with mental illness
   * Real life story - carer for grandmother
   * Real life story - carer for late husband
   * Real life story – carer for mum
 * Translated resources


CARER GATEWAY

Coronavirus (COVID-19) information and support for carers is available at
COVID-19 and Vaccine information for carers

Emergency and disaster support information can be found at Disaster Assist. If
you are in an urgent situation, please call 000.

Emotional and practical services and support for carers.

 * Peer support groups
 * Tailored support packages
 * Counselling
 * Coaching
 * Online skills courses
 * Emergency respite
 * Tips and information
 * Other government supports

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CARER SUPPORT


GETTING HELP THROUGH CARER GATEWAY

Carer Gateway aims to make your life easier.

By calling Carer Gateway, you will be connected with a new Australia-wide
network of Carer Gateway service providers. They will talk through what you need
and help you to find local services and support to help you.

Learn about how to access Carer Gateway services


CARING FOR OTHERS AND YOURSELF: CARER WELLBEING SURVEY 2024

Carers Australia and the University of Canberra, on behalf of the Department of
Social Services are undertaking a national survey of carers’ wellbeing and use
of support services again in 2024.

Taking part in the survey will help us better understand the wellbeing and needs
of carers.

Find out more and take the survey.(link is external)


REAL CARERS REAL STORIES – IN THEIR OWN WORDS



Meet 10 carers from a diverse range of backgrounds who have agreed to share
their story through the Real Carers, Real Stories – In Their Own Words digital
photographic exhibition.

Aakriti, Elaine, Faten, Josephine, Leanne, Monira, Nidhi, Robina, Sylvia, and
Thuy share with us what a day in the life of a carer is like and how Carer
Gateway has supported them.

View the full Real Carers Real Stories – In Their Own Words Digital Exhibition


AM I A CARER?

Video duration 2:04
Watch with transcript

Anyone can be a carer.

Many people don’t see themselves as carers. They are just children, parents,
partners or friends who care for someone close to them.

If you are a carer, you can get help and support from the government and other
organisations.

Find out if you are a carer


REAL-LIFE STORIES


REAL LIFE STORY - CARING FOR MY FAMILY WITH MENTAL ILLNESS

Story of a First Nations carer looking after family members with mental illness
Real life story - caring for my family with mental illness


REAL LIFE STORY - CARING FOR MY LATE HUSBAND

Story of a First Nations carer who looked after her husband Real life story -
caring for my late husband


SIERRA’S STORY - CARING FOR HER MUM

Sierra’s story – First Nation carer looking after her mum Sierra’s story -
caring for her mum

View more real-life stories


POPULAR PAGES


PLANNING FOR EMERGENCIES

Emergencies can happen anytime. If you are a carer, planning for emergencies
will help you to cope even when things go wrong.


WHAT IS RESPITE

‘Respite’ or ‘respite care’ is when someone else takes care of the person you
care for, so that you can have a break. A break can give you time to do everyday
activities, deal with stress and look after yourself. When you are a carer, it’s
important to regularly take time for yourself to rest and recharge.


AT HOME

As a carer, you help the person you care for with many activities in and around
the home. Understanding what you need to do and what help you can get can make
your life easier.

 * Caring for someone
 * Equipment
 * Home help

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ACKNOWLEDGEMENT OF COUNTRY

The Australian Government acknowledges Aboriginal and Torres Strait Islander
peoples throughout Australia and their continuing connection to land, water,
culture and community. We pay our respects to the Elders both past and present.

 * About us
 * Accessibility
 * Privacy policy
 * Terms of use
 * Website feedback
 * Translated resources
 * Request publications
 * My read later list

Find us on Facebook(link is external) Find us on Youtube(link is external)

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