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CUSTOMER FIRST CULTURE: A WORKSHOP ON IMPROVING CUSTOMER SAT AND LOYALTY

Speaker : Beverly Hathorn

Date: Tuesday, January 30, 2024 | Time: 01 : 00 PM EST | Duration : 60 Minutes

Creating this culture is a strategic approach that puts customer needs at the
heart of every decision and action within an organization. It is more than just
delivering customer service, it ensures that every employee, from top management
to the frontline staff, shares the common goal of providing exceptional customer
experiences.




TRANSFORM YOUR BUSINESS INTO A CUSTOMER-CENTRIC POWERHOUSE

 * Key Takeaways:
 * Understanding the Significance of Customer-Centricity
   Identifying Customer Needs and Expectations
   Creating a Customer-Centric Vision
   Empowering Employees
   Gap Identification
   Measurements - KPIs
   Feedback and Continuous Improvement




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The Workshop is delivered by a Customer Satisfaction Leader, certified in
project management and human resources and experienced in coaching and
developing customer service teams.

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