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GOOGLE ONE ADDITIONAL TERMS OF SERVICE

Effective: November 9, 2021 |
Archived versions

To use and access Google One, whether you are the Google One plan manager, are
part of a family group sharing Google One, or a non member user, you must accept
(1) the Google Terms of Service, and (2) these Google One Additional Terms of
Service (the “Google One Additional Terms”).

Please read each of these documents carefully. Together, these documents are
known as the “Terms”. They establish what you can expect from us as you use our
services, and what we expect from you.

Except for Google One customers in France, if these Google One Additional Terms
conflict with the Google Terms of Service, these Additional Terms will govern
for Google One.

Although it’s not a part of these Terms, we encourage you to read our Privacy
Policy, to better understand how you can update, manage, export, and delete your
information.


1. GENERAL DESCRIPTION OF GOOGLE ONE

Google One is made available by Google to provide you with a destination for
Google services and support, provide rewards and offers, and discover new
features and products. Google One features may include paid storage plans shared
across Google Drive, Google Photos, and Gmail, customer support for certain
Google products, family sharing features, mobile backup and restore, and other
benefits provided to you by Google or via third parties. Your use of additional
Google products or services is governed by the terms of service applicable to
such products or services. Some products, features, and benefits may not be
available in all countries. Please visit the Google One Help Center for more
information.


2. PAID ACCOUNTS - PAYMENT, SUBSCRIPTION, AND REFUNDS

Payments. Only Google One plan managers may purchase, upgrade, downgrade, or
cancel a Google One membership. Google accepts payment through a Google Payments
account or any other form of payment indicated prior to purchase.

Subscription cancellations. Google Payments will automatically take payment from
the date you sign up for a Google One membership, and your subscription to
Google One will automatically renew until it is cancelled. You may cancel at any
time. If you cancel your subscription, you will retain access to Google One for
the remaining term of your existing subscription. If, in addition, you elect to
delete Google One via service deletion, you agree that you may lose access to
Google One services and functionality immediately, without refund for the
remaining term of your existing subscription. If you prefer to retain Google One
services for the term of your subscription, please cancel your subscription
rather than deleting Google One.

Right of Withdrawal. If you are in the EU or the UK, you have the right to
cancel within 14 days of signing up for, upgrading or renewing your Google One
membership without giving any reason. To exercise the right of withdrawal, you
must communicate your decision to withdraw by an unequivocal statement to the
provider from which you made the purchase.

Refunds. For additional rights of refund, please refer to the relevant policy
from Google Play or the provider from which you made the purchase. If you
purchased from Google, no refunds or partial billing periods are available,
except as required by applicable law. If you purchased other than from Google,
such as using your iPhone or iPad, or signed up for a Google One membership via
the App Store or other third party provider, the provider’s refund policy will
apply. You’ll need to get in touch with that third party (e.g. Apple support) to
request a refund.

Changes to pricing. We may change the Google One price(s) in effect, but will
give you prior notice of these changes. These changes will apply after your
current payment period is complete, when the next payment is due from you after
the notice. We will give you at least 30 days’ prior notice of a price increase
before you are charged. If you are given less than 30 days’ prior notice, the
change will not apply until the payment after the next payment is due. If you do
not wish to continue with Google One at the new price, you may cancel or
downgrade at any time from within your Google Play, Apple, or third party
subscription settings. Your cancellation or downgrade will apply to the next
billing period after the current service term unless otherwise set out in the
applicable payment platform terms. Where the price increases and consent is
required, your subscription may be cancelled unless you agree to the new price.
If your subscription is cancelled and you later decide to re-subscribe, you will
be charged at the then-current subscription rate.


3. CUSTOMER SUPPORT

Google One provides you with access to customer support across a number of
Google products and services ('Customer Support'). In the event that Customer
Support is unable to assist you with your support request, we may transfer or
redirect you to the customer support service of the Google product in question.
This includes instances in which Google One does not provide Customer Support
for the specific Google product or service being requested. If your Google One
subscription is cancelled or suspended, your unresolved Customer Support issues
may also be suspended and you may need to submit a new enquiry once you have
reinstated your subscription.


4. LIMITED MEMBER BENEFITS

Google One may provide you with content, products, and services that are
discounted or at no charge ('Limited Member Benefits'). Limited Member Benefits
may be limited by country, supply, duration, membership tier, or other factors,
and not all Limited Member Benefits will be available to all Google One
subscribers. Some Limited Member Benefits may only be redeemable by the Google
One plan manager, and some Limited Member Benefits may be redeemable by members
of your family group or only by the first family member activating the
redemption. Some Limited Member Benefits are not redeemable by Google Accounts
for children and teenagers, and for trial users. Other eligibility criteria may
also apply.

We may work with third parties to provide you with their services or content as
Limited Member Benefits through Google One. In order to redeem a Limited Member
Benefit provided by a third party, you acknowledge that Google may provide the
third party with any personal information necessary to process your redemption,
in accordance with the Google Privacy Policy. Your use of any third-party
Limited Member Benefits may be governed by such third party’s terms of use,
license agreement, privacy policy or other such agreement.


5. FAMILIES

Certain features of Google One, including Drive, Gmail, and Photos storage
space, may be shared with your family group if you have one ('Family Sharing').
Your family group may also receive, and be able to redeem, Limited Member
Benefits that are made available to you. If you do not wish to share such
features with your family group, you must disable Family Sharing for Google One
or leave your family group. Only Google One plan managers may add family members
to, and enable or disable Family Sharing on, Google One membership.

If you are part of a family group on Google One, members of your family group
will be able to see certain information about you. If you join a family group
with Google One Family Sharing enabled, other members of, and invitees to, the
family group may see your name, photo, email address, the devices you have
backed up, and the amount of space you use in Google Drive, Gmail, and Google
Photos. Family group members may also see if a Limited Member Benefit has been
redeemed by a family member.

If you are the Google One plan manager in your family group and you disable
Family Sharing or leave your family group, the other members of your family
group will lose access to Google One. If you have been granted access to Google
One through Family Sharing by your Google One plan manager, you will lose access
to Google One if you leave your family group, or if your Google One plan manager
disables Family Sharing or leaves the family group.


6. MOBILE BACKUP AND RESTORE

Google One may provide you with enhanced data backup and restore ('Backup and
Restore') functionality for qualifying mobile devices and mobile plans. Using
Backup and Restore may require installation and activation of additional apps,
such as Google Photos. You may change your Backup and Restore options at any
time within the Google One app. If your Google One Membership is suspended or
cancelled, you may lose access to data saved to Backup and Restore after a
period of time, pursuant to Android Backup policies.


7. SPONSORED PLANS

Google One may be offered to you through a sponsored plan provided by a
non-Google sponsoring party, such as your network operator, internet service
provider or other third party (in any case, a 'Sponsored Plan'). Any features
available or fees for Sponsored Plans are determined by your sponsoring party,
and you should refer to their terms of service for information about the Google
One pricing information and the terms of your Sponsored Plan. You may be able to
upgrade or downgrade your Sponsored Plan through your sponsoring party (in which
case their payment and subscription terms apply to the upgrade or downgrade) or
by selecting an upgrade or downgrade option directly from Google One (in which
case the payment and subscription terms here will apply to your upgrade or
downgrade). Your eligibility for, and continued access to, Google One through a
Sponsored Plan is determined by the sponsoring party, and your Sponsored Plan
may be suspended or terminated at any time by the sponsoring party.


8. PRIVACY

Google collects and uses information provided by you in order to provide you
with Google One as described in these Terms, in accordance with the Google
Privacy Policy. We may collect and use information about your use of Google One
in order to provide the Google One services, process your transactions, or to
maintain and improve Google One. We may also use information about your use of
other Google services in order to improve Google One, to provide you with
benefits, or to market Google One. You can control the collection and use of
your Google activity at myaccount.google.com.

We may share certain information about you with third parties, as necessary to
provide Google One, including to determine your qualification for, or your
redemption of, third-party Limited Member Benefits or your eligibility for a
Sponsored Plan or a trial membership. We may also share information about you
with your family group in order to provide information about your family group’s
Google One status and subscription.

In connection with your use of Google One, we may send you service
announcements, administrative messages, and other information. We may also send
you emails and device notifications associated with your Limited Member
Benefits. You may opt out of some of those communications.


9. CHANGES

We reserve the right to make changes to Google One, and Google One may be
revised to provide more, or different, features. You agree that your
subscription to Google One is for Google One in its form at the time of
subscription. As set out in Section 2 above, we may also, from time to time,
offer different terms and tiers for Google One, and the subscription fee for
such terms or tiers may vary.


10. TERMINATION

Google may stop providing Google One to you at any time, including for breach of
these Terms. If you are on a Sponsored Plan, your access to Google One may also
be suspended or terminated by your sponsoring party. Google reserves the right
to suspend or terminate Google One at any time, upon reasonable notice to you.

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