community.docusign.com Open in urlscan Pro
2600:9000:223f:1a00:13:66a6:ae40:93a1  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On September 11 via api from US — Scanned from DE

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,527 Topics
 * 13,490 Replies

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4527 Topics
Recently Active
Most Replies Most views Newest First
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?

Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇

1150

14 days ago
C

cheehwa2004Newcomer
asked in eSignature
How to track DocuSign signature but I was not registered for DocuSign when I
initiated the signing process


I initiated a DocuSign process using my institute’s established DocuSign form
but lost track of the signing process. Is there a way to track the signing
process? I have the envelope ID but I can’t track it because I was not
registered for DocuSign at that time and the form was not saved in my account
which I later registered with my email address. Thanks, JJ

01
A

7 minutes ago
K

KennethNewcomer
asked in eSignature
Witness location


Morning all Is there a way to ensure that the signer and witness are in the same
location when signing an envelope? If my understanding of how DocuSign works
with location, the following is correct: DocuSign will include a signer's IP
address in the Certificate of Completion as part of the full audit trail of a
document. Also, sharing your location information is a browser-related setting
that is not mandatory. If a signer opts-in to share their location during
signing, location information allows DocuSign to display the 'Signed in
Location' on a map from within the envelope's details under the Manage tab. All
of these assist in some way but both work after the signing has been completed.
Is there anything I’m missing, any feature or add-in available to ensure both
are in the same location? Many thanks. Kenneth

01
A

10 minutes ago
D

DiBaNewcomer
asked in eSignature
Passport not recognized


I was trying to sign a document sent by notary but it systematically fails. It
seems that my Danish passport is not properly recognized. I have tried many
times by taking a picture with different angles, also tried to send a scanned
PDF… Now I tried so many times that I have reached the maximum number of
attempts. Yet, I succesfully signed another document just a couple of weeks ago.
So what is the issue here?

01
A

18 minutes ago
M

maha9999Newcomer
asked in eSignature
unable to see the text type in the preselect field


unable to see the TEXT type in the Pre-fill Field Types when designing a
template. i can see only one type: LINE at the time of sending the agreement off
to signing, we’d like to fill some values at the last moment, like amount of
investment, etc. for that we created custom fields, but those are still not what
we want. custom fields still do not serve our purpose as they create a back and
forth while sending the agreement. we want the Pre-fill Field Types fields that
allow us to fill in the values at the time of sending the document to the
investor (as all investor has different allocation amounts). and I’ve read this
article here - Sometimes a sender needs to fill out fields before sending but
doesn't need to sign the documents. In these cases, pre-fill fields enable
senders to fill out their fields before sending. The values the sender enters
are burned into the documents for the recipients to see. This topic defines the
available pre-fill fields…. but hey, i still can’t see the TEXT

01
A

25 minutes ago
L

LaeniNewcomer
asked in eSignature
Is there a way to set up automatic reminders for every outgoing envelope?


I’d like the default for our outgoing envelopes to include automatic reminders.
I’d rather not have to turn them on for each document I send. Is that possible?

00
L

1 hour ago
A

alvingeorgeObserver
asked in eSignature
URL Redirecrtion


How can I redirect the user to a specific URL once the signing is complete?

00
A

1 hour ago
D

DanielNashNewcomer
asked in eSignature
Bulk Send with individual passwords


Hi, Is it possible to bulk send but give each individual a separate password?
thanks

01
C

2 hours ago
M

MinJi KimNewcomer
asked in eSignature
Something went wrong with the invitation_ can not access to file to sign.


Hello. I got an email from parter company. However when I click the button to
sign I cannot access to contract to sign. There is a pop up “Something went
wrong with the invitation.” Whenever I log in to my account even I cannot see my
contract eventhough I was in the receipient. Could you help me how to solve this
problem?

010
S

2 hours ago
neethujkpTroubleshooter
asked in eSignature
Conditional Logic for Multiple Recipients


I have a situation involving three documents and three signers. These documents
pertain to customizing their apartment, including options for colors and other
interior design aspects. The first signer selects one document out of the three
to sign. The second and third signers are co-owners and are required to sign the
document selected by the first signer. Initially, we attempted to use checkboxes
as conditional fields to control the signing field for the first signer.
However, we encountered a warning from the system indicating that conditional
logic rules may only involve one signer, preventing us from enabling the same
document signing fields for the subsequent recipients. Can anyone suggest a
workaround?

03

2 hours ago
mshealyTroubleshooter
asked in eSignature
esig-web form- conditional fields


its giving me an error saying i can’t use a field for conditional if its
assigned to another user. i want additional degree order and print formatting to
display for the approver, if Additional Degree 1 is checked.

00

2 hours ago
I

igutowskiNewcomer
asked in eSignature
signs with witness


Hi, i just bought Bussines Pro plan of Docusign and I have kind of simply
problem. I can’t pick “sign with witness” option in proper place. I have only 4
standard options: Need to sign, in person signer, receives a copy, needs to
view. tbh I choose that plan only for that, and case is pretty urgent.

00
I

3 hours ago
C

Community UserLegacy User
asked in eSignature
Is it possible to publish a link of a template where anyone can click the link
and it takes them to the eSignature envelope?


I work at a unversity and one of the uses of DocuSign is sending student
installment request forms or refund request forms. It would be great if the
counterparty can initiate the form instead of us sending them out upon request.

02

4 hours ago
F

fbackNewcomer
asked in eSignature
Creating templates to add to another template


Hi everyone, is it possible to create a template in docusign (in my case a
questionaire) which I can add to other templates, that I don’t have to add all
the fields in the questionare each time I need it in different templates? Kind
regards, Franzi

00
F

4 hours ago
N

NancyHNewcomer
asked in eSignature
Can a signer in China use Docusign?


I created a document and sent it to a client in China for e-signature. They are
having trouble opening and accessing the documents for e-signature. Has anyone
experienced this issue?

13

4 hours ago
N

Nicole SongObserver
asked in eSignature
Bulk send issues


Would you please help figure it out what” DocGen creation failed. DocGen
creation failed. One or more validation errors occurred.” means when I am trying
to use the bulk send? I tries many times. Thank you!

01

4 hours ago
A

ALisztNewcomer
asked in eSignature
eSignature Business ProCompliance with FDA 21 CFR Part 11 regulation


Hi All, Our company has eSignature Business Pro Edition. Please could you
confirm if this version is compliant with FDA 21 CFR Part 11 regulation ? If so,
how can I activate it? If not do we need to purchase the Docusign for Life
Sciences version? Many thanks for your help in advance, Andrea

01

4 hours ago
M

Moya SunNewcomer
asked in eSignature
Whether there is an option to send notification email to all signatories or
specific signatories i.e. not just to those who are pending with signature


Hi Team, could you kindly advise whether there is an option to send notification
email to all signatories or specific signatories i.e. not just to those who are
pending with signature? Looking forward to your response. Thanks!

00
M

12 hours ago
L

Lora DNewcomer
asked in eSignature
Bulk sent item


I sent a template to a bulk list of recipients. Some of those recipients no
longer need to sign the document. How can I remove them without it affecting the
other recipients that still need to sign?

00
L

16 hours ago
J

JoeNewcomer
asked in eSignature
Signed but needs to sign


I received e-mail of e-signature from all signers, but it looks sign is needed
from one. Is it system error? If so, how can I solve it?

05

17 hours ago
B

BkayaNewcomer
asked in eSignature
Can't reach eu.docusign. net


The last person to sign the document receives “Can’t reach this page
eu.docusign.net. took too long to respond” Therefore, he cannot sign the
document. Before him there were four other people to sign and/or reviews the
document with no issues. How can I resolve this issue? Your prompt response will
be much appreciated. Thanks, and regards

03
C

17 hours ago
A

Ava B. BenjimenNewcomer
asked in eSignature
I signed my document and sent it in however I failed to complete filling in some
spaces I pulled up a copy of the document how can I complete the questions and
re-send it?


I signed my w-9 form and sent it to the company however the company tells me I
need to fill in more questions. How can I do this on the form I signed without
asking the company to send me a new form. I retrieved the w-9 that I signed but
I just need to complete filling it out? I need help to know how I can do this

02
C

17 hours ago
N

NjonasNewcomer
asked in eSignature
I can' scroll down


I am trying to find a file that was sign about 8 ago and I can’ scroll down past
what is currently on the page. I am using Chrome and a Macbook Pro

03
C

18 hours ago
G

gretchenhsNewcomer
asked in eSignature
Client able to email the sender


We went live recently with DocuSign using a template. It’s in pilot currently
and we found that the clients are able to reply to the email they are getting
with the link to fill the form out. This is not supposed to happen, we have
their emails hidden for a reason. We cannot have the clients emailing these
people directly. We just want them to the fill the form out and not be able to
do anything else. Did I miss a checkmark or something? Please advise. Thank you!

07
C

18 hours ago
E

Eric Spring AgencyNewcomer
asked in eSignature
Communication


How do you get a live agent to chat with?

02
C

18 hours ago
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