www.hsconnectonline.com
Open in
urlscan Pro
170.48.14.239
Public Scan
URL:
https://www.hsconnectonline.com/login.aspx?ReturnUrl=%2fdefault.aspx
Submission: On June 28 via manual from IN — Scanned from DE
Submission: On June 28 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
POST ./login.aspx?ReturnUrl=%2fdefault.aspx
<form method="post" action="./login.aspx?ReturnUrl=%2fdefault.aspx" onsubmit="javascript:return WebForm_OnSubmit();" id="MasterPageForm">
<div class="aspNetHidden">
<input type="hidden" name="__LASTFOCUS" id="__LASTFOCUS" value="">
<input type="hidden" name="MasterPageScriptManager_HiddenField" id="MasterPageScriptManager_HiddenField"
value=";;AjaxControlToolkit, Version=3.5.40412.0, Culture=neutral, PublicKeyToken=28f01b0e84b6d53e:en-US:1547e793-5b7e-48fe-8490-03a375b13a33:475a4ef5:effe2a26:1d3ed089:5546a2b:497ef277:a43b07eb:751cdd15:dfad98a5:3cf12cf1">
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
value="/wEPDwULLTEwNjUxMTcwMDcPZBYCZg9kFgICAw9kFgQCAQ8PFgIeC05hdmlnYXRlVXJsBShtYWlsdG86SFNDb25uZWN0SGVscEBIU0Nvbm5lY3RPbmxpbmUuY29tZGQCBA9kFgJmDw8WBB8ABVovVXNlckNvbnRyb2xzL0JyYW5kZWREb2N1bWVudC5hc2h4P2RvY3VtZW50PVRlcm1zQW5kQ29uZGl0aW9uc1BkZiZicmFuZD1DaWduYUhTJmRvd25sb2FkPTEeB1Zpc2libGVoZGRkYZJcMoDHvWYPT5ubK0WsmH56MOfw7scoCl96d0ccezw=">
</div>
<script type="text/javascript">
//<![CDATA[
var theForm = document.forms['MasterPageForm'];
if (!theForm) {
theForm = document.MasterPageForm;
}
function __doPostBack(eventTarget, eventArgument) {
if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
theForm.__EVENTTARGET.value = eventTarget;
theForm.__EVENTARGUMENT.value = eventArgument;
theForm.submit();
}
}
//]]>
</script>
<script src="/WebResource.axd?d=vfbZX1Dqb1uGKKsQnLtBSCHWkZSWzwrRrwRbsw4cknnnsZMYhblpHBNfq0OI9XvtsYSMmJYuKkfyVj_3kEZySLXTGoHx7MOgr9FWWgIFeh01&t=637823185705833095" type="text/javascript"></script>
<script src="/ScriptResource.axd?d=cmMpiDVaAEv8R6hl48zOrMyGxtMT60E2zYhDah__Og3f7PoFS-U8g0HlI0WbvLjb5oNqYPcaULpBB9DL04Y7EpDM_pQF4bfsaFAuRzSmSRLzrCoyLev8DYZZ7HigngH_2S-6qIRGgbZP8vjxw6PJjJUMFpzimqs3lq00I4QbLho1&t=2265eaa7" type="text/javascript">
</script>
<script src="/ScriptResource.axd?d=UnVCj-5nO2GjN9nDT_GIPXG0FYeSK7akw1BhV-Lgtwj52N1XCr5gZym3dTZ0iKzON8YuZfminauvjZ4QAXgI3qVvo_p9zL1lvrelv82ZNOOL8QQaSwpLEMQbg1l_zSkwz7vJjUxQol_sDglaxFJUJw2&t=ffffffffec54f2d7" type="text/javascript"></script>
<script src="/ScriptResource.axd?d=ZYJk53zLYcPr35BCxuDnOkzptcltDo-kfnJ2iiImUekjGPzshktiKIZni-5eDwUkG08wtqlkeg0fxWCVmGQr-0I2rW2PnPR0QFNsWVCtghhrcAZo36fWBI66usFFnPYdAFoGR6K8VPdyKjsJjPSmkA2&t=ffffffffec54f2d7" type="text/javascript"></script>
<script
src="AjaxControlToolkitScriptHandler.ashx?_TSM_HiddenField_=MasterPageScriptManager_HiddenField&_TSM_CombinedScripts_=%3b%3bAjaxControlToolkit%2c+Version%3d3.5.40412.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d28f01b0e84b6d53e%3aen-US%3a1547e793-5b7e-48fe-8490-03a375b13a33%3a475a4ef5%3aeffe2a26%3a1d3ed089%3a5546a2b%3a497ef277%3aa43b07eb%3a751cdd15%3adfad98a5%3a3cf12cf1"
type="text/javascript"></script>
<script src="AutoCompleteMethods.asmx/js" type="text/javascript"></script>
<script src="CustomValidators.asmx/js" type="text/javascript"></script>
<script src="/WebResource.axd?d=Q9xbLpPCXlrQkUtr41tRviCA6eb7YpOQTqBZ-w383U5TpPhfJyrG5rc6-6EPH9RyU0qYniDOJOuyKT-aOaE2Ih2g-voPy1xvvI0oHOJxy6c1&t=637823185705833095" type="text/javascript"></script>
<script type="text/javascript">
//<![CDATA[
function WebForm_OnSubmit() {
if (typeof(ValidatorOnSubmit) == "function" && ValidatorOnSubmit() == false) return false;
return true;
}
//]]>
</script>
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="C2EE9ABB">
<input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION"
value="/wEdAAevmDp3+D+J787qIaIAWavCUxLSpTJcKhNdN1n7Or5NwK/iF0uQyzpc/La4ICsh0iLj3KaUn3T2btoa7gv+UODTXMuvkWbCe0+5oNuDd81GUVAlk6WQvDqQ+x+zAxvma66oV/v/RPPQpI1sBHQjWdMPF4sWQ2WpRSfOe5rQ/TMgVqj0eNZ1Cw9RmIYr83JmAUg=">
</div>
<script type="text/javascript">
//<![CDATA[
Sys.WebForms.PageRequestManager._initialize('ctl00$MasterPageScriptManager', 'MasterPageForm', [], [], [], 120, 'ctl00');
//]]>
</script>
<script src="/Scripts/jquery-3.6.0.min.js" type="text/javascript"></script>
<script src="/Scripts/jquery.blockUI.js" type="text/javascript"></script>
<script src="/Scripts/referral.js" type="text/javascript"></script>
<script src="/Scripts/json.js" type="text/javascript"></script>
<script src="/Scripts/multifile.js" type="text/javascript"></script>
<script src="/Scripts/bootstrap.bundle.min.js" type="text/javascript"></script>
<!-- HTML5 shim and Respond.js IE8 support of HTML5 elements and media queries -->
<!--[if lt IE 9]>
<script src="/Scripts/html5shiv.js" type="text/javascript"></script>
<script src="/Scripts/respond.min.js" type="text/javascript"></script>
<![endif]-->
<script src="/Scripts/modernizr-2.6.2.js" type="text/javascript"></script>
<script type="text/javascript" language="javascript">
Sys.WebForms.PageRequestManager.getInstance().add_endRequest(EndRequestHandler);
function EndRequestHandler(sender, args) {
/* if (args.get_error() != undefined) {
var errorMessage;
errorMessage = args.get_error().message;
args.set_errorHandled(true);
window.location.href = "GeneralError.html";
}
else { */
$get('errorMsg').style.display = 'none';
/* } */
}
</script>
<div id="errorMsg" class="RedWarningMsg" style="background-color: yellow; border: solid 1px black; display: none; margin: 5px; overflow: auto; padding: 5px;">
</div>
<div id="MasterPageContainer" style="position: relative; z-index: 0;">
<div id="headerMenu">
<a id="lnkContact" class="menuItem" href="mailto:HSConnectHelp@HSConnectOnline.com">Contact</a>
</div>
<div id="header">
<div class="logo" style="background-image: url('/images/HSConnect_logo1.png')">
</div>
</div>
<div id="pageMenu">
</div>
<div id="headerLine">
</div>
<div id="LoginPageContent" class="contentWrapper positionLeft40">
<p>
<span id="mainContentPlaceHolder_lblSessionExpiredMsg" class="RedWarningMsg"></span>
<span class="title">Sign-in</span>
</p>
<table id="mainContentPlaceHolder_Login1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;">
<tbody>
<tr>
<td>
<table style="border-width: 0; padding: 1px; border-spacing: 0; border-collapse: separate;">
<tbody>
<tr>
<td>
<table style="border-width: 0; padding: 0; border-collapse: separate;">
<tbody>
<tr>
<td style="text-align: right;">
<label for="mainContentPlaceHolder_Login1_UserName" id="mainContentPlaceHolder_Login1_UserNameLabel">User Name:</label>
</td>
<td>
<input name="ctl00$mainContentPlaceHolder$Login1$UserName" type="text" id="mainContentPlaceHolder_Login1_UserName" style="width:130px;">
<span id="mainContentPlaceHolder_Login1_UserNameRequired" title="User Name is required." class="RedWarningMsg" style="visibility:hidden;">*</span>
</td>
</tr>
<tr>
<td style="text-align: right;">
<label for="mainContentPlaceHolder_Login1_Password" id="mainContentPlaceHolder_Login1_PasswordLabel">Password:</label>
</td>
<td>
<input name="ctl00$mainContentPlaceHolder$Login1$Password" type="password" id="mainContentPlaceHolder_Login1_Password" autocomplete="off" style="width:130px;">
<span id="mainContentPlaceHolder_Login1_PasswordRequired" title="Password is required." class="RedWarningMsg" style="visibility:hidden;">*</span>
</td>
</tr>
<tr>
<td colspan="2" class="login td">
</td>
</tr>
<tr>
<td colspan="2" style="text-align: right;">
<input type="submit" name="ctl00$mainContentPlaceHolder$Login1$LoginButton" value="Sign-in"
onclick="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$mainContentPlaceHolder$Login1$LoginButton", "", true, "Login1", "", false, false))"
id="mainContentPlaceHolder_Login1_LoginButton">
</td>
</tr>
<tr>
<td colspan="2" style="text-align: left;">
<a id="mainContentPlaceHolder_Login1_hlForgotPswd" title="Get new password" href="RetrievePswd.aspx">Forgot Password?</a>
<br>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table> Need an Account? Click <a id="mainContentPlaceHolder_hlSignUp" title="Get new account" href="RequestAccount.aspx">here</a>. <p></p>
</div>
<div id="mainContentPlaceHolder_caMarketing" class="contentWrapper positionRight60">
<div>
<span id="mainContentPlaceHolder_caMarketing_Title" class="title"> </span>
</div>
<div>
<span id="mainContentPlaceHolder_caMarketing_Content">
<p><span class="cm-other-solid"><strong>New:</strong> <strong>Get immediate code edit audit results with Clear Claim Connection™ via HSConnect</strong><br></span></p>
<p><em>Improve claim accuracy by identifying potential errors in advance. Simply enter Current Procedural Terminology (CPT®) and Healthcare Common Procedure Coding System (HCPCS) codes into Clear Claim Connection to immediately view audit
results. You can access the Clear Claim Connection code edit audit tool from your dashboard on HSConnect.</em></p>
<p>Please refer to the link below for PHE updates on changes to authorization requirements.</p>
<p><a href="https://www.phe.gov/emergency/news/healthactions/phe/Pages/default.aspx">https://www.phe.gov/emergency/news/healthactions/phe/Pages/default.aspx</a><a href="https://www.brainshark.com/cignatn/vu?pi=zGTzXw244zdoCJz0">t</a></p>
<p> </p>
<p><strong>HSConnect Enhancements</strong></p>
<p>The following enhancements were released in February and March 2022 for providers in all markets, except Arizona. <strong>Please note, all users may not have access to some claims features.</strong></p>
<ul>
<li>Ability to view patient demographic information on the Authorization Details screen including patient first name, last name, ID number, and date of birth</li>
<li>Ability to print authorization details to hand to the patient</li>
<li>Improved ability to search claims by patient</li>
<li>Claims search screen expansion and improvements</li>
<li>Ability to view in-depth patient information (e.g., copay, coinsurance, deductibles, etc.) in the details of the claim for claims submitted after February 3rd, 2022.</li>
</ul>
<p><strong>HSConnect Provider Portal User’s Guide</strong></p>
<p> </p>
<p>The <strong><em><span style="text-decoration: underline;">HSConnect Portal Enhancement Resource Guide</span></em></strong> is your comprehensive source for information about the portal, including answers to frequently asked
questions, and where to find additional resources and support.</p>
<p> </p>
<p>To open the guide, click on the appropriate link below.</p>
<ul>
<li><a href="https://medicareproviders.cigna.com/static/medicareproviders-cigna-com/docs/hsconnect-resource-guide-az.pdf">Arizona providers</a></li>
<li><a href="https://medicareproviders.cigna.com/static/medicareproviders-cigna-com/docs/hsconnect-portal-resource-guide.pdf">Providers in all other states</a></li>
</ul>
<p><strong> </strong></p>
<p><strong>Training for new users</strong></p>
<p>To receive your login credentials, you must complete the <span
style="text-decoration: underline;"><a href="https://www.brainshark.com/cignatn/vu?pi=zJ8zsNyfkzdoCJz0">Provider Portal Enhancement General Functionality</a></span> module. We also encourage you to review the following training
modules:</p>
<p> </p>
<ul>
<li><span style="text-decoration: underline;"><a href="https://www.brainshark.com/cignatn/vu?pi=zI3zUmn8azdoCJz0">Prior Authorizations: Outpatient Medical</a></span>,</li>
<li><span style="text-decoration: underline;"><a href="https://www.brainshark.com/cignatn/vu?pi=zHdzeTUKWzdoCJz0">Prior Authorizations: Behavioral Health Outpatient</a></span>, </li>
<li><span style="text-decoration: underline;"><a href="https://www.brainshark.com/cignatn/vu?pi=zHczvOEr3zdoCJz0">Prior Authorizations: Drugs and Biologics Part B</a></span>,</li>
<li><span style="text-decoration: underline;"><a href="https://www.brainshark.com/cignatn/vu?pi=zGvzY40ddzdoCJz0">Prior Authorizations: Inpatient Precert</a></span>(procedures),</li>
<li><span style="text-decoration: underline;"><a href="https://www.brainshark.com/cignatn/vu?pi=zI6z6kUnhzdoCJz0">Prior Authorizations: Inpatient Medical / Inpatient Review</a></span>(admissions)</li>
<li><span style="text-decoration: underline;"><a href="https://www.brainshark.com/cignatn/vu?pi=zGTzXw244zdoCJz0">Prior Authorizations: Behavioral Health Inpatient</a></span></li>
</ul>
<p><strong> </strong></p>
<p><strong>Prior authorization requirements and forms</strong></p>
<p>As a reminder, you can find prior authorization requirements and forms on the Cigna Medicare Advantage website for providers. Go to MedicareProviders.Cigna.com >
<a href="https://medicareproviders.cigna.com/forms">Find a Form</a>. </p>
<p><strong> </strong></p>
<p><strong>Support for providers</strong></p>
<p> </p>
<table>
<tbody>
<tr>
<td width="302">
<p><strong>Description</strong></p>
</td>
<td width="312">
<p><strong>Contact</strong></p>
</td>
</tr>
<tr>
<td width="302">
<p><strong>General questions – Cigna Medicare Advantage</strong><em> (except Leon/Miami) </em></p>
<p><em>Claims, eligibility, benefits, copayments, status of claims and prior authorizations, and other inquiries (e.g., Prior authorization required?)</em></p>
</td>
<td width="312">
<p><strong>Provider Customer Service</strong></p>
<p>Monday-Friday, 8:00 a.m.-5:00 p.m. CT </p>
<p><strong>800.627.7534 </strong>– Arizona only</p>
<p><strong>800.230.6138 </strong>– all other states</p>
</td>
</tr>
<tr>
<td width="302">
<p><strong>HSConnect provider portal support </strong><em>(Leon/Miami only)</em><strong> </strong></p>
<p><em>New accounts, password changes, and general help </em></p>
</td>
<td width="312">
<p><strong>LMCHP Provider Relations</strong></p>
<p><strong>305.646.3776 </strong><em>or</em></p>
<p><strong>305.631.5242</strong></p>
<p><a href="mailto:LMCHPProviderRelations@Cigna.com">LMCHPProviderRelations@Cigna.com</a> </p>
</td>
</tr>
<tr>
<td width="302">
<p><strong>HSConnect Provider Portal support </strong><em>(except Leon/Miami)</em></p>
<p><em>New accounts, password changes, questions, and general help</em></p>
</td>
<td width="312">
<p><strong>HSConnect Help Desk </strong></p>
<p>Monday-Friday, 7:00 a.m.-4:30 p.m. CT </p>
<p><strong>866.952.7596</strong>, option 2</p>
<p><span style="text-decoration: underline;"><a href="mailto:HSConnectHelp@HSConnectOnline.com">HSConnectHelp@HSConnectOnline.com</a></span></p>
</td>
</tr>
<tr>
<td width="302">
<p><strong>Complaints, questions, and training information</strong></p>
</td>
<td width="312">
<p>Your Network Operations Representative</p>
</td>
</tr>
<tr>
<td width="302">
<p><strong>Referral requests and prior authorization requests </strong></p>
</td>
<td width="312">
<p><strong>Provider Customer Service</strong></p>
<p>Monday-Friday, 8:00 a.m.-5:00 p.m. CT </p>
<p><strong>800.627.7534 </strong>– Arizona only</p>
<p><strong>800.230.6138 </strong>– all other states</p>
<p><strong> </strong></p>
<p>or fax your request to one of the numbers listed in the <strong><em>How to Contact Us for Referral or Authorization Requests</em></strong> document in the Documents section of the HSConnect provider portal. <em>You must
log in to view the Documents section.</em></p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p> </p>
<p><strong><em>As of June 30, 2021- eviCore will process pre-certification requests for procedure codes related to musculoskeletal pain and joint management for Medicare Advantage plans with some exclusions. Requests may be entered directly
at eviCore.com.</em></strong></p>
<p> </p>
<p> </p>
</span>
</div>
</div>
<div id="mainContentPlaceHolder_caPortal" class="contentWrapper positionLeft40">
<div>
<span id="mainContentPlaceHolder_caPortal_Title" class="title"> </span>
</div>
<div>
<span id="mainContentPlaceHolder_caPortal_Content">
<p><span class="cm-alert-solid cm-info-solid"><span class="cm-bold">Important </span><span style="font-weight: bold;"><span class="cm-bold">update about Post-Acute Care Requests</span>
</span>Effective for admissions
beginning 6/1/22 or later, all SNF, IRF & LTAC requests must be submitted to eviCore at <a href="http://www.evicore.com/ep360">www.evicore.com/ep360</a>
<span class="cm-bold">Note: </span>Excludes plans in Delaware, Maryland, New Jersey, Pennsylvania, and Washington D.C. <br></span></p>
<p><span class="cm-alert-solid">Please use this Google Chrome browser when accessing the Provider Portal. The Provider Portal is only fully compatible with Google Chrome.</span></p>
<p><span class="cm-alert-solid cm-other-solid">It is recommended to periodically Clear Browsing Data for the best Provider Portal performance.</span></p>
<p><span class="cm-info">Note: We are currently experiencing issues where some Servicing Providers are not populating when entering authorizations on the portal. We are working to resolve this issue but there is no ETA at this time. You can
contact Health Services or use the Auth Form link and fax it in to 609-336-3250 until the issue is resolved.
<a href="https://medicareproviders.cigna.com/static/medicareproviders-cigna-com/docs/prior-authorization-request-form.pdf">Authorization Fax Form.</a>
</span></p>
<p> </p>
</span>
</div>
</div>
<div id="footer" style="height: 10px;">
<span style="color: inherit;">0</span>
</div>
<div id="copyright"> Copyright © 2022 <br>
</div>
</div>
<input type="submit" name="ctl00$hiddencontrolformodalpopup" value="Test button" id="hiddencontrolformodalpopup" style="display: none;">
<div id="pnlPasswordExpiration" class="ModalPopupPasswordReset" style="display: none; position: fixed;">
<table style="border-collapse: collapse; border-spacing: 0; border-width: 0; padding: 0;">
<tbody>
<tr>
<td colspan="2">Password Expiration Notice </td>
</tr>
<tr>
<td style="width: 15px"></td>
<td>
<table id="Table3" style="">
<tbody>
<tr>
<td>
<span id="lblPasswordExpirationText" class="RedWarningMsg"></span>
</td>
</tr>
<tr>
<td>
<input type="submit" name="ctl00$btnChangeNow" value="Change Now" id="btnChangeNow"> <input type="submit" name="ctl00$btnChangeLater" value="Change Later" id="btnChangeLater">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<script type="text/javascript">
//<![CDATA[
var Page_Validators = new Array(document.getElementById("mainContentPlaceHolder_Login1_UserNameRequired"), document.getElementById("mainContentPlaceHolder_Login1_PasswordRequired"));
//]]>
</script>
<script type="text/javascript">
//<![CDATA[
var mainContentPlaceHolder_Login1_UserNameRequired = document.all ? document.all["mainContentPlaceHolder_Login1_UserNameRequired"] : document.getElementById("mainContentPlaceHolder_Login1_UserNameRequired");
mainContentPlaceHolder_Login1_UserNameRequired.controltovalidate = "mainContentPlaceHolder_Login1_UserName";
mainContentPlaceHolder_Login1_UserNameRequired.errormessage = "User Name is required.";
mainContentPlaceHolder_Login1_UserNameRequired.validationGroup = "Login1";
mainContentPlaceHolder_Login1_UserNameRequired.evaluationfunction = "RequiredFieldValidatorEvaluateIsValid";
mainContentPlaceHolder_Login1_UserNameRequired.initialvalue = "";
var mainContentPlaceHolder_Login1_PasswordRequired = document.all ? document.all["mainContentPlaceHolder_Login1_PasswordRequired"] : document.getElementById("mainContentPlaceHolder_Login1_PasswordRequired");
mainContentPlaceHolder_Login1_PasswordRequired.controltovalidate = "mainContentPlaceHolder_Login1_Password";
mainContentPlaceHolder_Login1_PasswordRequired.errormessage = "Password is required.";
mainContentPlaceHolder_Login1_PasswordRequired.validationGroup = "Login1";
mainContentPlaceHolder_Login1_PasswordRequired.evaluationfunction = "RequiredFieldValidatorEvaluateIsValid";
mainContentPlaceHolder_Login1_PasswordRequired.initialvalue = "";
//]]>
</script>
<script type="text/javascript">
//<![CDATA[
(function() {
var fn = function() {
$get("MasterPageScriptManager_HiddenField").value = '';
Sys.Application.remove_init(fn);
};
Sys.Application.add_init(fn);
})();
window.history.forward(1);
var Page_ValidationActive = false;
if (typeof(ValidatorOnLoad) == "function") {
ValidatorOnLoad();
}
function ValidatorOnSubmit() {
if (Page_ValidationActive) {
return ValidatorCommonOnSubmit();
} else {
return true;
}
}
WebForm_AutoFocus('mainContentPlaceHolder_Login1');
document.getElementById('mainContentPlaceHolder_Login1_UserNameRequired').dispose = function() {
Array.remove(Page_Validators, document.getElementById('mainContentPlaceHolder_Login1_UserNameRequired'));
}
document.getElementById('mainContentPlaceHolder_Login1_PasswordRequired').dispose = function() {
Array.remove(Page_Validators, document.getElementById('mainContentPlaceHolder_Login1_PasswordRequired'));
}
Sys.Application.add_init(function() {
$create(Sys.Extended.UI.ModalPopupBehavior, {
"BackgroundCssClass": "modalBackground",
"PopupControlID": "pnlPasswordExpiration",
"dynamicServicePath": "/login.aspx",
"id": "behaviormodPasswordExpiration"
}, null, null, $get("hiddencontrolformodalpopup"));
});
//]]>
</script>
<div id="behaviormodPasswordExpiration_backgroundElement" class="modalBackground" style="display: none; position: fixed; left: 0px; top: 0px;"></div>
</form>Text Content
Contact Sign-in User Name: * Password: * Forgot Password? Need an Account? Click here. New: Get immediate code edit audit results with Clear Claim Connection™ via HSConnect Improve claim accuracy by identifying potential errors in advance. Simply enter Current Procedural Terminology (CPT®) and Healthcare Common Procedure Coding System (HCPCS) codes into Clear Claim Connection to immediately view audit results. You can access the Clear Claim Connection code edit audit tool from your dashboard on HSConnect. Please refer to the link below for PHE updates on changes to authorization requirements. https://www.phe.gov/emergency/news/healthactions/phe/Pages/default.aspxt HSConnect Enhancements The following enhancements were released in February and March 2022 for providers in all markets, except Arizona. Please note, all users may not have access to some claims features. * Ability to view patient demographic information on the Authorization Details screen including patient first name, last name, ID number, and date of birth * Ability to print authorization details to hand to the patient * Improved ability to search claims by patient * Claims search screen expansion and improvements * Ability to view in-depth patient information (e.g., copay, coinsurance, deductibles, etc.) in the details of the claim for claims submitted after February 3rd, 2022. HSConnect Provider Portal User’s Guide The HSConnect Portal Enhancement Resource Guide is your comprehensive source for information about the portal, including answers to frequently asked questions, and where to find additional resources and support. To open the guide, click on the appropriate link below. * Arizona providers * Providers in all other states Training for new users To receive your login credentials, you must complete the Provider Portal Enhancement General Functionality module. We also encourage you to review the following training modules: * Prior Authorizations: Outpatient Medical, * Prior Authorizations: Behavioral Health Outpatient, * Prior Authorizations: Drugs and Biologics Part B, * Prior Authorizations: Inpatient Precert(procedures), * Prior Authorizations: Inpatient Medical / Inpatient Review(admissions) * Prior Authorizations: Behavioral Health Inpatient Prior authorization requirements and forms As a reminder, you can find prior authorization requirements and forms on the Cigna Medicare Advantage website for providers. Go to MedicareProviders.Cigna.com > Find a Form. Support for providers Description Contact General questions – Cigna Medicare Advantage (except Leon/Miami) Claims, eligibility, benefits, copayments, status of claims and prior authorizations, and other inquiries (e.g., Prior authorization required?) Provider Customer Service Monday-Friday, 8:00 a.m.-5:00 p.m. CT 800.627.7534 – Arizona only 800.230.6138 – all other states HSConnect provider portal support (Leon/Miami only) New accounts, password changes, and general help LMCHP Provider Relations 305.646.3776 or 305.631.5242 LMCHPProviderRelations@Cigna.com HSConnect Provider Portal support (except Leon/Miami) New accounts, password changes, questions, and general help HSConnect Help Desk Monday-Friday, 7:00 a.m.-4:30 p.m. CT 866.952.7596, option 2 HSConnectHelp@HSConnectOnline.com Complaints, questions, and training information Your Network Operations Representative Referral requests and prior authorization requests Provider Customer Service Monday-Friday, 8:00 a.m.-5:00 p.m. CT 800.627.7534 – Arizona only 800.230.6138 – all other states or fax your request to one of the numbers listed in the How to Contact Us for Referral or Authorization Requests document in the Documents section of the HSConnect provider portal. You must log in to view the Documents section. As of June 30, 2021- eviCore will process pre-certification requests for procedure codes related to musculoskeletal pain and joint management for Medicare Advantage plans with some exclusions. Requests may be entered directly at eviCore.com. Important update about Post-Acute Care Requests Effective for admissions beginning 6/1/22 or later, all SNF, IRF & LTAC requests must be submitted to eviCore at www.evicore.com/ep360 Note: Excludes plans in Delaware, Maryland, New Jersey, Pennsylvania, and Washington D.C. Please use this Google Chrome browser when accessing the Provider Portal. The Provider Portal is only fully compatible with Google Chrome. It is recommended to periodically Clear Browsing Data for the best Provider Portal performance. Note: We are currently experiencing issues where some Servicing Providers are not populating when entering authorizations on the portal. We are working to resolve this issue but there is no ETA at this time. You can contact Health Services or use the Auth Form link and fax it in to 609-336-3250 until the issue is resolved. Authorization Fax Form. 0 Copyright © 2022 Password Expiration Notice