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UP TO 80% OFF CLEARANCE
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CONTACT US


Need Help? Contact Us! If you have any questions or need assistance, our
customer support team is here to help.
Click the link below to send us an email, and we'll get back to you as soon as
possible.

Email Customer Support customerfeedback@ashleystewart.com


CUSTOMER SERVICE HOURS OF OPERATIONS:

Monday-Friday 9am-8pm EST
Saturday 10am-6pm EST
Sunday Closed

Customer Service will be closed:
Memorial Day, May 27, 2024
Independence Day, July 4, 2024
Labor Day, Sept. 2, 2024
Thanksgiving Day, Nov. 28, 2024
Christmas Eve, Dec. 24, 2024
Christmas Day, Dec. 25, 2024
New Years' Eve, Dec. 31, 2024
New Years' Day, Jan. 1, 2025

 

ASHLEY STEWART CREDIT CARD BILLING / PAYMENT INQUIRIES:

Toll Free: 800-376-0581

Please see our Return/Exchange Policy

CORPORATE OFFICE:

Ashley Stewart
150 Meadowlands Parkway, Suite 403
Secaucus, NJ 07094
USA




FREQUENTLY ASKED QUESTIONS


ACCOUNT INFORMATION



ACCOUNT SETTINGS


1. How do I change my email preferences or account information?
Sign in to your account. From your customer dashboard, you can edit your email
preferences in the “Personal Data” section. Additional account information can
be changed by clicking on the appropriate menu items on the customer dashboard.

2. I’m not receiving Ashley Stewart emails, my birthday promo code, or Diva
Dollars. What happened?
If you are not yet on our email list, click here to join. To ensure delivery to
your inbox, be sure to add noreply@ashleystewart.com to your address book. If
you have opted out of receiving marketing emails, we cannot send you these
messages.

3. I forgot my password. Can I update or change my password?
Request a password reset by selecting "SIGN IN" in the menu at the top of the
page and clicking on the link that says, “Forgot Your Password?” Follow the
prompts to enter your email address and we will send an email with instructions
for resetting your password. Please Note: Passwords are case-sensitive.


TEXT MESSAGES


1. What is the Ashley Stewart Mobile Messaging Program?
By signing up, you agree to receive recurring automated promotional and
personalized marketing text messages (e.g., cart reminders) to the mobile
telephone number you provided. Consent is not a condition of any purchase.
Message frequency will vary. By receiving text messages from Ashley Stewart, you
also agree to the Ashley Stewart Terms of Use and the Ashley Stewart Privacy
Policy . Message and data rates may apply.

2. How do I opt out?
Text the keyword “STOP” to 28789 to cancel. You will receive one additional
message confirming your request has been processed. Our text message platform
may not recognize or respond to unsubscribe requests that do not include the
“STOP” keyword command and agree that Ashley Stewart, its affiliates, and
service providers have no liability for failing to honor such requests. If you
unsubscribe from one of our text message programs, you may continue to receive
text messages from Ashley Stewart through other programs you have joined until
you separately unsubscribe from those programs. You must opt out of each program
you have joined.

3. Do I have to submit my birthday, name, or email to get offers?
This information is not required. If you choose to share this information, you
will get extra perks like Birthday Savings and special announcements. Text your
birth month to 28789 after opting in to receive these perks. The following birth
month formats are accepted: “1,” “JAN,” or “JANUARY” for January.

4. I opted in, but I did not get a coupon code.
If you received a message indicating that you have already opted in, you are not
eligible for another discount. You may only become eligible once for any
specific campaign. For additional assistance, visit
https://support.attentivemobile.com/help/ and submit a form with details about
your problem.

ORDERS



1. How do I place an order?
Order online using our simple and secure checkout process.

2. When will my order be processed? When will I receive my order?
Most orders placed Monday through Friday before 2 p.m. (ET) will be processed
within two business days. Flash Sale orders may require additional days for
processing. Holidays and weekends may impact delivery times. For more
information regarding shipping times, please see our Shipping/Tracking section.

3. An item I want is out of stock. Will it be restocked?
To keep our inventory fresh, most items are not restocked to make room for new
merchandise. To check the restocking status of an item, please continue to visit
AshleyStewart.com.

4. Can I edit or cancel an order?
We are unable to cancel or make changes to an order once submitted, including
orders placed through Customer Service. If you need to make a return, see our
Returns section.

5. Do you honor price adjustments or match retail store prices?
Price adjustments will not be made for online purchases. We aim to have
consistent pricing throughout our website and stores. However, we occasionally
offer web-exclusive promotions. Pricing offered during "Flash Sales" is limited
to the indicated hours. We do not match prices offered at Ashley Stewart retail
stores or on other retail websites.

PAYMENT



What forms of payment do you accept online?
We accept the Ashley Stewart Credit Card, Ashley Stewart gift cards, Visa,
MasterCard, Discover, American Express, Apple Pay, Afterpay, and PayPal.

1. When will I be billed for my order? You will be billed for your order when
the order ships from our distribution center.

2. My credit card was declined but a charge is showing on my credit card. What
happened? If your order was declined during the checkout process, you may have a
pending hold or authorization on your credit card statement. If a transaction is
declined, a hold will be removed from your statement in accordance with the
policies established by your bank or credit card company. Contact your bank or
credit card company for more details.

You may receive an error message that says, "AVS Mis-match: The billing address
provided does not match the billing address on file with your credit company."
If this happens, update your billing information so that it matches the
information your bank or credit card company has on file. Please note that
promotional codes, online store credits, etc., may have to be re-entered if this
occurs.

3. How do I apply for an Ashley Stewart Credit Card? Apply online or call (800)
376-0581.


GIFT CARDS


1. Where can I purchase a gift card?
Physical gift cards can only be purchased in stores and e-gift cards can only be
purchased online.

2. Where can I redeem gift cards?
Physical and e-gift cards can be redeemed in Ashley Stewart stores and online.
You may not redeem more than one gift card in the same transaction.

3. How are e-gift cards different from physical gift cards?
E-gift cards are only sold at AshleyStewart.com and are delivered via email.
Physical gift cards are only sold in stores. Both e-gift cards and physical gift
cards can be used both in our stores and at AshleyStewart.com. E-gift cards
cannot be converted into physical gift cards.p>

4. What terms and conditions apply to gift card purchases, usage, and
acceptance?
Ashley Stewart Credit Cards and Paypal cannot be used to purchase gift cards. A
maximum of two gift cards can be purchased in one transaction. Refer to the back
of your physical gift card for terms and conditions. The terms and conditions
for e-gift cards are listed below.

Gift cards should be treated like cash. If lost, stolen, or used without your
permission, it will not be replaced. The available balance will be applied
toward your purchase. Gift cards can only be used to purchase merchandise sold
by Ashley Stewart.

Gift cards do not expire. No fees shall be deducted from any remaining balance.
Gift cards are not redeemable for cash unless otherwise required by law. Gift
cards are not refundable; all sales are final. No variance from these terms and
conditions will be allowed except in states where legally required.

Gift cards are issued by Butterfly Giftcard Inc. (“Butterfly”). Butterfly is the
sole legal obligor to the cardholder. Ashley Stewart and its affiliates or
subsidiaries (other than Butterfly) bear no responsibility or liability for gift
cards. You hereby knowingly release Ashley Stewart and its
affiliates/subsidiaries (other than Butterfly) from all liability or claims of
any nature whatsoever arising in connection with the gift card. By accepting or
using a gift card, you agree to these terms and conditions (which may be changed
from time to time at Butterfly’s discretion). The laws of the Commonwealth of
Virginia, without regard to principles of conflict of laws, shall govern this
agreement and use of your gift card.

5. What denominations do e-gift cards come in?
E-gift cards can be purchased with a minimum value of $10 and a maximum value of
$300 per card.

6. How do I check the balance on my gift cards?
Visit our Gift Card page to check the value of your card.

 

7. Do I have to spend the exact amount on my gift card? Can they be reloaded?
The remaining balance left on a gift card can be saved and used later. If your
order total is more than the current balance on the gift card, you can pay the
remaining balance with an alternate form of payment. Unfortunately, we cannot
add value to an activated gift card.

8. Do gift card funds expire? Are there any associated fees?
There are no fees associated with Ashley Stewart Gift cards and they do not
expire.

9. What happens if I misplace my e-gift card?
Gift cards should be treated like cash. If lost, stolen, or used without your
permission, it will not be replaced. The person who gifted you the card may have
a record of their purchase. If you purchased the gift card, check your email for
a purchase confirmation. If you are unable to find a record of your e-gift card,
please send us an email at customerfeedback@ashleystewart.com for assistance.

10. What happens if I entered an incorrect email address for an e-gift card
recipient? How do I know a recipient received the e-gift card I sent them?
Take extra care in inputting the email address for your gift recipients and make
sure to check the box indicating that you wish to receive a copy of the e-gift
card. We are not responsible for e-gift cards that are not received due to the
purchaser's failure to enter an accurate recipient email address.

11. Why was my gift card declined?
Double-check the gift card number you entered for accuracy. Your gift card may
not have a remaining balance. Use the “GIFT CARDS” link on AshleyStewart.com to
verify the value remaining on the card.

12. Can I purchase an e-gift card with other merchandise in the same
transaction?
Yes. If you purchased other items at the same time, you may see two charges on
your credit card as the e-gift card purchase is processed immediately. The
balance of your order will be charged once your package ships. An e-gift card
receipt is emailed to you when you check the box requesting a copy at the time
of purchase.

13. What happens if I return something purchased with an Ashley Stewart gift
card?
A credit will be applied to the original gift card. Once we have processed your
return, an email indicating the amount returned to your card, the card number,
and the current card balance will be sent to the email used for the original
online purchase of the returned items.

14. How long should I keep my gift card after using it for an online purchase?
Keep your card until you have used the balance and received your ordered items.
Should you decide to make a return, the refund will be credited back to your
gift card. For your convenience, a refund email indicating the amount of the
refund, the card number, and the card balance will be sent to the email you
entered for the initial purchase.

15. Whom do I contact with additional questions? For questions
regarding gift cards, call (888) 716-5803.

 


AFTERPAY


1. What are Installments by Afterpay?
Installments by Afterpay allow you to make purchases now and pay in four
installments every two weeks without any interest. First-time customers will
need to register with Afterpay and provide payment details. Returning customers
can simply sign in to make a purchase. All items in your shopping bag must be
eligible for Installments by Afterpay. A minimum purchase amount may apply and
you must meet additional eligibility requirements to qualify.

2. Where can I use Installments by Afterpay? What products are eligible? Is
there a limit to how much I can spend?
Installments by Afterpay can only be applied to purchases made on
AshleyStewart.com. Afterpay is not available on purchases of gift cards.
Transaction value limits may apply.

3. Can I use Installments by Afterpay if I’m an international customer?
Customers with international billing addresses, shipping addresses, or phone
numbers are not able to use Afterpay.

4. How does the payment schedule work? What if I can't pay an Afterpay
installment?
Customers make their first payment at the time of purchase and are charged the
remaining three payments every two weeks. You can make additional payments
before your scheduled billing date through your Afterpay account. Late fees may
apply for missed payments. Learn more about Afterpay Payments.

5. How do I return or exchange an item purchased using Installments by Afterpay?
Ensure your return or exchange meets our Return Policy . Afterpay purchases can
be mailed back to the warehouse or returned to Ashley Stewart retail stores. In
store, customers must use the Afterpay App and select return at the store
option. Afterpay will be notified of your return and will process the
appropriate refunds.

6. Where can I find out more about Afterpay?
Visit the Afterpay website for FAQs, terms, the Installment Agreement, and
Afterpay’s Privacy Policy . Contact Afterpay with questions about your account
or by emailing info@afterpay.com.

SHIPPING/TRACKING



1. When will my order be processed?
Most orders placed Monday through Saturday before 2 p.m. (ET) will be processed
within two business days. Flash Sale orders may require additional days for
processing. Holidays and weekends may impact delivery times.

2. How will my order be shipped? What are the rates for domestic shipping?
Orders are shipped via United Parcel Service (UPS), FedEx, or a similar carrier.
Orders shipping domestically generally use a flat rate regardless of the amount
of merchandise you purchase and will not vary based on distance, only by the
speed of service. Standard, Priority, and Express Shipping: Delivered Monday
through Saturday excluding holidays . Saturday delivery may vary by location and
carrier availability. Orders shipped outside of the continental United States
may require extra transit time. Domestic shipping rates to physical addresses
and PO Boxes provided by the U.S. Postal Service are determined based on the
table below. Rates for packages sent to APO/FPO addresses are determined by the
address and package weight elements.

Service Level (48 Mainland States) Flat Rate* Economy delivery in 3-7 days,
Monday through Saturday, excluding holidays on orders placed by 2:00 P.M. ET
$9.95 Standard delivery in 2-4 days, Monday through Saturday, excluding holidays
on orders placed by 2:00 P.M. ET. This shipping method requires a signature.
$12.95 Express delivery in 1-3 days, Monday through Saturday, excluding holidays
on orders placed by 1:00 P.M. ET. $28.00

Service Level (Alaska, Hawaii). Flat Rate* Standard delivery typically within
8-10 days, Monday through Saturday, excluding holidays.  Flash Sales may require
an additional 1 - 2 days. $14.95 Priority delivery typically within 4-6 days,
Monday through Saturday, excluding holidays. Flash Sales may require an
additional 1 - 2 days. $20.95 Express Delivery is not available at this time.
N/A

Service Level (APO/FPO/DPO & Other US Territories – Guam, Puerto Rico, USVI,
etc.)   Standard delivery typically within 8-10 days, Monday through Saturday,
excluding holidays. Flash Sales may require an additional 1 - 2 days. Starts at
$14.95*** Priority Delivery is not available at this time. N/A Express Delivery
is not available at this time. N/A


* Flat rate pricing applies for packages up to 50 lbs. and with dimensions less
than 130 inches. Shipping for large packages will be calculated separately based
on weight, size, and delivery location.
** Express Shipping typically arrives within two to three business days (i.e.,
if submitted on Saturday or Sunday, the order will ship on Monday and arrive by
Wednesday). Flash Sale orders may require additional days for processing due to
order volume at our warehouse.
*** Shipping costs may vary. Your rate will be calculated at checkout.

3. Can I track the status of my order?
Order tracking varies based on the shipping carrier and destination. If your
order is being shipped to an address within the United States, your shipping
confirmation email will include a tracking number. To check the status of your
order, visit our tracking page here. If you didn’t receive an order confirmation
email, shipping confirmation, or haven’t received your order by the expected
delivery date, please check your Spam or Junk Mail folder or please send us an
email at customerfeedback@ashleystewart.com for assistance. We may require proof
of identity for delivery in certain circumstances. If additional proof of
identity is required, we will contact you. Carriers for international orders do
not currently provide tracking numbers. However, you will receive an estimated
delivery time in your shipping confirmation email. Please Note: Customer service
representatives are not able to trace international shipments until the expected
delivery window has been exceeded.

4. Do you ship to military addresses or P.O. Boxes?
We ship to PO Boxes and military addresses (APO/FPO/DPO) within U.S. Postal
Service capabilities. We do not currently offer priority or express shipping for
these shipments. Please Note: The average delivery time for military deliveries
is 7 to 21 business days, depending on the selected shipping method. For
international military shipments, select "United States" as your country, enter
APO or FPO as your city and select AP - Armed Forces Pacific, AA - Armed Forces
Americas (except Canada), or AE - Africa, Canada, Europe, Middle East as your
state from the drop-down menu.

BUY ONLINE, PICK UP IN STORE



1. When will I be charged for my purchase?
You will be charged when the store fulfills your order.

2. Can I cancel an order once it is placed?
Check that your return or exchange meets our Return Policy. If your order has
not yet been fulfilled, contact Customer Service for assistance. If your order
has already been fulfilled by the store, you will need to process your return at
the store in person or via phone. An associate will need your payment
information when making a return via phone. For your security, your credit card
number will be entered directly into the system for verification, but never
written down.

3. Can someone else pick up my order?
When you are contacted regarding pickup, please specify who will be picking up
the order. The person picking up the order must show their ID for verification.

4. What if something is missing from my order?
Please let us know. We will retrieve a duplicate item or immediately process a
refund.

RETURNS/CUSTOMER SERVICE



RETURNS & EXCHANGES




New! Start your online return below and follow a few easy steps to print your
return label or generate a code (no printer needed)

We will gladly accept returns on eligible items within 30 days from your order
ship date.
You can return most items purchased on AshleyStewart.com to one of our retail
store or to our warehouse.

Click below to get started

START MY RETURN



RETURNS POLICY




We want you to love your Ashley Stewart purchase, but understand you may need to
return it.
You may return eligible items within 30 days of your in-store purchase or your
online order ship date.
All items must be returned in new and unused condition, with tags attached in
the original packaging.

Items purchased in or picked up in a store must be returned to an Ashley Stewart
store.
Items marked as "Online Exclusive" or purchased with a digital wallet (PayPal,
Klarna, etc.) must be returned to our warehouse.
Online Exclusives include items sized 28 and up and bra cups C, F, G, & H.

Dresses have a special tag attached that states the tag may not be removed from
the item to be eligible for
a return. Please check your item for this tag and only remove it once you have
confirmed you will not need to return
or exchange your item.

Items not eligible for returns or exchanges:

 * Items marked as "Final Sale" usually with “.49” and “.98” price ending
 * Items that have been worn or used
 * Dresses that do not have the special “Do Not Remove” tag attached to the
   garment

We do not accept returns for Home items in-store.

Ashley Stewart reserves the right to decline returns for items that show signs
of wear, are in poor condition or
lack tags. We also retain the right to limit returns in cases of excessive usage
or suspected abuse of our return policy by
the customer, with or without a receipt.

All refunds will be issued to the original form of payment.
Shipping fees or taxes related to the shipping costs will not be reimbursed.
If an order level coupon or discount was applied, the value will be pro-rated
across all qualifying items and deducted from the refund.


RETURNS BY MAIL




You may ship your eligible items back by using our prepaid label or printerless
code within 30 days of your order ship date.
Your Order Ship date can be located on your Shipping Confirmation email.
Please include the invoice included in your original shipment.

Returns will be processed within 14 business days from the day we receive your
return package and you will receive an email confirmation when complete.

When using our prepaid label or printerless code $10 will be deducted from your
return total.

You will also have the option to select the carrier of your choice once you
start your return. Returns will be shipped to:
Ashley Stewart Warehouse c/o Radial
200 Richards Run Road
Burlington, NJ 08016 USA


RETURNING TO A STORE




Ashley Stewart stores will gladly accept returns of eligible items purchased on
ashleystewart.com or in a store. Items must comply with our standard return
policy and be accompanied with a copy of the receipt or invoice. If you do not
provide the receipt or invoice, we will provide a merchandise credit gift card
for the lowest known selling price of the item and may request valid
identification for credit issuance.

LOCATE A STORE

Contact Us


ADDITIONAL QUESTIONS



1. California Proposition 65
California's Proposition 65 entitles California consumers to special warnings
for products that contain chemicals known to the state of California to cause
cancer and birth defects or other reproductive harm if those products expose
consumers to such chemicals above certain threshold levels. We care about our
customers' safety and hope that the information below helps with your buying
decisions. The general Proposition 65 notice is as follows:

WARNING: This product contains chemicals known to the State of California to
cause cancer and birth defects or other reproductive harm. Do not put in mouth
or chew and keep items away from children.

2. How do I obtain information regarding career opportunities?
We’re an energetic and diverse team that believes that work should be
collaborative, growth-minded, and fun. Join our team as we continue to rewrite
what it means to be a fashionable woman.

3. How do I become a model?
Post your pictures using #AshleyStewart or @byashleystewart for a chance to be
featured on our social media platforms. We also hold modeling contests in some
of our stores. Information on contests is posted on our Facebook page.

4. How do I report any suspicious, suspected illegal, or unethical activity?
Please contact the confidential Silent Witness Hotline toll-free at (800)
338-2327.

5. Is your site secure? Is my information kept private?
AshleyStewart.com purchases are backed by our Safe Shopping Guarantee. This
means you pay nothing if unauthorized charges are made to your card as a result
of shopping on this website. Our secure server software (SSL) is the industry
standard and is among the best software available today for secure commerce
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validation, and payment. The security lock symbol appears only at the credit
card entry stage of the checkout process.

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