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 * EKULUS JOINS DELOITTE
   
   "2020 marks the 10th anniversary of us starting Ekulus and it’s exciting and
   fitting that the team embarks on a new decade of growth as part of Deloitte.
   The relationships we’ve built over the years will remain cornerstone of what
   we truly value." Founder and Managing Director, Marcelo Scalia
   Read More


 * EKULUS: FINALISTS IN THE 2020 ARN INNOVATION AWARDS
   
   We are thrilled to be announced as a finalist in the Enterprise partner
   category of the 2020 ARN Innovation Awards.
   Read More


 * EKULUS: ONE OF APAC'S TOP 10 ORACLE SERVICE PROVIDERS IN 2020
   
   APAC CIO Outlook recently listed Ekulus as one of the TOP 10 Oracle Solutions
   Providers in APAC for 2020.
   Read More


 * ANZ CX PARTNER OF THE YEAR 2018 & 2019
   
   Thrilled to be recognised for the second consecutive year as the CX Partner
   of the Year for Australia and New Zealand. We are excited to celebrate this
   regional award with our great customers, our Oracle partner and the amazing
   team at Ekulus Consulting.
   Discover Solutions


 * 13TH ANNUAL MARKIES FINALIST
   
   Ekulus Consulting and Victoria University were proud FINALISTS for the
   prestigious Nexus Award for Best CX Ecosystem 2019 celebrated in Las Vegas at
   the Oracle Modern Business Experiences event.
   Learn More


 * BANK OF GUAM TRANSFORMS ITS BUSINESS WITH EKULUS AND ORACLE CX CLOUD
   
   With the use of Oracle CX Cloud and the support from Ekulus, Bank of Guam
   continues to transform their business. Watch now to understand just how they
   were able to achieve this
   Watch the Video


 * OUR DIFFERENTIATION: THE SPECIALISTS IN SINGLE CUSTOMER VIEW
   
   Most experienced consulting team in the region delivering Single Customer
   View solutions to unlock Business Potential with a Complete, Clean, Current
   and Trusted View of your Customers.
   Learn more


 * BENETAS IMPROVED THEIR CUSTOMER JOURNEYS WITH EKULUS AND ORACLE OMNI CHANNEL
   
   Ekulus is proud to have worked with Benetas to provide the best solution for
   the challenges in which they faced by improving their insight to their
   customer journey. Don’t miss their success story with Oracle Service Cloud
   Watch the Video


 * OUR VALUE ADD: STRATEGIC CONSULTING ADVICE
   
   Our strategic advisory approach, combined with our extensive technology and
   industry experience help organisations to plan and develop a realistic and
   effective modernisation roadmap, to improve team’s performance and drive
   business growth, from customer journey mapping through to architecture design
   and solution delivery.
   Explore Services

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SUPPORTING YOUR CX TRANSFORMATION

Customer Experience is a key enabler for the success of any business in todays’
digital world but expectations are higher than ever before.

The overall experience of discovering, purchasing and using is what truly
matters and to become a CX leader you need full visibility into all of your
customers interactions. However, today’s customer hops back and forth between
websites, mobile apps, chatbots, social networks, retail stores, and service
centres—expecting a tailored, personal experience that’s relevant every step of
the way.

At Ekulus we work to understand your customer journey and business landscape
then apply our expertise across a range of leading CX Cloud based solutions from
Oracle, DocuSign and BeCloud to help you deliver great customer experiences
across all your channels.

We're committed to transforming customer experiences by eliminating the
technical complexities and enabling a single customer view.

About Us




WE TAKE END TO END ACCOUNTABILITY OF THE COMPLETE SOLUTION

With a consulting team dedicated to delivering transformative customer
experience solutions, Ekulus can assist you with formulating the right approach
for your organisation and manage the end to end implementation process with your
business outcome in mind.

PLANNING AND DESIGN

With industry experience in Customer Journey Mapping, Architecture Definition
and Data Quality Analysis, we help you understand all of your customer
touchpoints by providing you with expert advise and an independent view.

IMPLEMENTATION AND ENABLEMENT

Expand your applications, modernise user experience and connect your data. As an
agile organisation, we provide you with an accelerated approach, low risk
delivery and quality solution to drive true business benefits

SUPPORT AND INNOVATION

With the solution implemented for your business, we work closely with you to
offer on-going modernisation through our innovation programs, maintenance and
support services.

Read more




CUSTOMER EXPERIENCE SOLUTIONS

Modernise your business today and unlock the value potential from your client
relationships with our single customer view ready solutions.

MARKETING

Personalise every customer experience to increase engagement, advocacy and
revenue using Oracles Marketing Cloud cross channel content marketing solutions
with integrated data management and activation. Our team provides the
implementation services needed to ensure your Marketing efforts are truly
connected to the customer experience across Marketing, Sales and Service.

SALES

Boost your sales team productivity with industry leading Oracle Engagement Cloud
along with our rapid implementation offering that integrates our proven delivery
experience and industry expertise. Our rapid start package is inclusive of the
consulting services required to get you up and running with Oracle Sales Cloud
including planning, design, configuration, migration, testing, deployment and
support services.

SERVICE

Oracle Service Cloud brings customer service together with both assisted and
self-service channels such as chat, email, mobile, social media and web media.
Our Rapid Start solution was created to give an organisation all the tools they
need to consistently implement the industry leading solution along with our
flexible configuration options, proven delivery expertise and industry
experience.

DATA

With a vast experience in Master Data Management, our consulting team has the
necessary skills to extract, transform, cleanse, load and automate data
management processes using latest technology as well as your existing toolset.
Whether you need a customer data hub for your reporting requirements, a
real-time operational data store to support your digital strategy or a product
hub for your supply chain operations, we have the strongest MDM expertise in the
region.



Discover Solutions





TESTIMONIALS



What our clients are saying

 * "Ekulus have been a true partner in every sense of the word. Their expertise
   have helped us successfully navigate this entire journey. Their team immersed
   themselves to understand our business, our culture and our systems to deliver
   true business value and a solution that provides a 360 degree view of the
   customer."
   
   John Reyes
   VP Business Intelligence at Bank of Guam
 * "By adopting Oracle Service Cloud and partnering with Ekulus to implement a
   new channel omni channel contact centre solution for our aged care business,
   we expect to gain a single view of customer interactions and deliver more
   consistent and personalised customer experience."
   
   Nicolas Reynolds
   General Manager at Benetas
 * "It was far more cost effective to outsource customisation and development to
   a cloud solution provider who specialises in Oracle."
   
   Julie Wise
   Head of Sales Enablement at IOOF Holdings
 * “As our partner Ekulus provided us with the support we needed on the
   practical implementation of the Oracle CX solution. Reconciling the data that
   we were using in the system helped us identify opportunities we were missing
   with our old processes.”
   
   Jonathon Pratt
   Associate Director at Victoria University
 * "We had a great experience with Ekulus. They demonstrated top notch
   professionalism, expertise, and communication through every phase of the
   project. They were extremely accommodating with our time and resource
   constraints and I would highly recommend Ekulus to other financial
   institutions."
   
   Maria Eugenia H. Leon Guerrero
   Executive Vice President at Bank of Guam
 * "Ekulus have been a true partner in every sense of the word. Their expertise
   have helped us successfully navigate this entire journey. Their team immersed
   themselves to understand our business, our culture and our systems to deliver
   true business value and a solution that provides a 360 degree view of the
   customer."
   
   John Reyes
   VP Business Intelligence at Bank of Guam
 * "By adopting Oracle Service Cloud and partnering with Ekulus to implement a
   new channel omni channel contact centre solution for our aged care business,
   we expect to gain a single view of customer interactions and deliver more
   consistent and personalised customer experience."
   
   Nicolas Reynolds
   General Manager at Benetas
 * "It was far more cost effective to outsource customisation and development to
   a cloud solution provider who specialises in Oracle."
   
   Julie Wise
   Head of Sales Enablement at IOOF Holdings
 * “As our partner Ekulus provided us with the support we needed on the
   practical implementation of the Oracle CX solution. Reconciling the data that
   we were using in the system helped us identify opportunities we were missing
   with our old processes.”
   
   Jonathon Pratt
   Associate Director at Victoria University
 * "We had a great experience with Ekulus. They demonstrated top notch
   professionalism, expertise, and communication through every phase of the
   project. They were extremely accommodating with our time and resource
   constraints and I would highly recommend Ekulus to other financial
   institutions."
   
   Maria Eugenia H. Leon Guerrero
   Executive Vice President at Bank of Guam
 * "Ekulus have been a true partner in every sense of the word. Their expertise
   have helped us successfully navigate this entire journey. Their team immersed
   themselves to understand our business, our culture and our systems to deliver
   true business value and a solution that provides a 360 degree view of the
   customer."
   
   John Reyes
   VP Business Intelligence at Bank of Guam
 * "By adopting Oracle Service Cloud and partnering with Ekulus to implement a
   new channel omni channel contact centre solution for our aged care business,
   we expect to gain a single view of customer interactions and deliver more
   consistent and personalised customer experience."
   
   Nicolas Reynolds
   General Manager at Benetas
 * "It was far more cost effective to outsource customisation and development to
   a cloud solution provider who specialises in Oracle."
   
   Julie Wise
   Head of Sales Enablement at IOOF Holdings
 * “As our partner Ekulus provided us with the support we needed on the
   practical implementation of the Oracle CX solution. Reconciling the data that
   we were using in the system helped us identify opportunities we were missing
   with our old processes.”
   
   Jonathon Pratt
   Associate Director at Victoria University
 * "We had a great experience with Ekulus. They demonstrated top notch
   professionalism, expertise, and communication through every phase of the
   project. They were extremely accommodating with our time and resource
   constraints and I would highly recommend Ekulus to other financial
   institutions."
   
   Maria Eugenia H. Leon Guerrero
   Executive Vice President at Bank of Guam



Latest Success Stories





YOU'RE IN SAFE HANDS

An award-winning Oracle Gold Partner and Cloud Excellence Implementor, Ekulus
are trained, certified, and have demonstrated success in our areas of expertise.
Our consultants and staff are like-minded in our passion for innovation and
success, earning us the reputation & recognition as the most trusted Oracle CX
consultancy in the Australia and New Zealand region.





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COMPANY
 * About Us
 * Success Stories
 * Privacy Policy

CONSULTING SERVICES
 * Single Customer View
 * Planning Services
 * Cloud Services
 * Technical Services
 * Data Fitness Program

ORACLE CX CLOUD
 * Rapid Start with Sales Cloud
 * Rapid Start with Service Cloud
 * Rapid Start with Marketing Cloud
 * Rapid Start with Social Cloud

DATA MANAGEMENT
 * Enterprise Data Quality
 * Customer Data Hub
 * CDH for Dynamics CRM
 * Product Data Hub
 * Data Integration Services

SIEBEL CRM
 * What is Open UI?
 * Siebel Center of Exellence
 * Field Sales Mobile App for Siebel



© 2020 Ekulus Pty Ltd. All rights reserved.

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