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VMware Learning




VMWARE LEARNING

VMware Learning provides training and certification programs to grow your skills
and leverage opportunities available with VMware solutions.  

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FAQS


What is the refund policy for cancellations?

 * Course fees are 100% refundable if you cancel your order at least 10 business
   days prior to the date of the class.
 * Course fees are NOT refundable if you cancel or change the class less than 10
   business days prior to the date of the class.
 * If you cannot attend the class and fail to notify VMware prior to the date of
   class, you will forfeit the entire course fee.
 * You can avoid the cancellation fee if you designate another person to attend
   the class in your place. Substitutions may be made at any time, even onsite
   (at the engagement).
 * VMware, Inc. reserves the right to cancel or reschedule any class. If a
   cancellation or reschedule is necessary, VMware will make every effort to
   notify you at least 10 business days in advance. Unfortunately, last-minute
   cancellations and rescheduling sometimes require this notification period to
   be less. Please consider this when making your travel plans. VMware, Inc.
   will not, in any way, be held responsible for any costs, including loss of
   airfare or other transportation costs, hotel expenses, or other damages that
   you may incur in the event that VMware, Inc. cancels or reschedules a class.
   VMware will refund the tuition only.
 * On-site training classes canceled within 10 business days prior to the class
   start are subject to a 100% cancellation fee.
   Cancellations must be submitted in writing to eduoperations@vmware.com.

If you need to cancel or reschedule your training please contact us immediately.
Contact information may be found
at http://mylearn.vmware.com/contact.cfm?ui=www_edu 

Can I make changes after I have been confirmed?


If you need to reschedule a class or select a different course, contact VMware
Education 1-866-377-4710(3,1).

We are happy to accept participant substitutions any time prior to the start of
class, provided the new participants meet the course prerequisites and
foundational knowledge requirements.

Please note that the new participant must have an active myLearn account.

What are the student system requirements for a live-online class?

 * The student will need an Internet connection with at least 200 kbps of
   bandwidth, a computer (either PC or Mac) running a supported browser as well
   as a Microsoft RDP client, and an audio connection.
 * There is a long list of supported browsers, including IE 6, 7, 8 & 9 Firefox
   3&4 and Chrome 5, 6 & 7 for Windows as well as Firefox, Safari and Chrome for
   Mac OS X.
 * As part of the class setup information, a link will be provided to enable the
   student to download the current version of the RDP client.
 * To meet the audio requirements, a student will need to have a computer
   headset / microphone to take advantage of the WebEx VoIP function
   (recommended), or a telephone headset/microphone with an available phone
   line.

Do I have to meet course prerequisites to attend VMware Product Training?


Customers tell us our training is outstanding because we understand the jobs you
do, as well as the building blocks required to successfully implement your
system. Our curriculum is designed in a particular sequence to build on
subsequent concepts and develop your expertise in an organized, manageable
fashion.

Participants are required to complete prerequisites so that the entire class can
move forward as a group. VMware, Inc. reserves the right to deny registration in
a course for which the prerequisite has not been met.

MORE FAQS


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Purchase the latest On-Demand courses, exam vouchers, access to premium
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READY TO GET STARTED?


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