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SCHOOL-LINKS SUPPORT

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HOW CAN WE HELP YOU TODAY?

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0800 333 480



KNOWLEDGE BASE


SCHOOL-LINKS HELP

Getting Started with School-links 5
 * How to Login
 * How to change your username and password
 * How to edit your contact information
 * How to access a School-links feature
 * Selecting the appropriate School-links feature for a communication

Emergency Alerts 6
 * When to use ‘Emergency Alerts’?
 * How to access Emergency Alerts
 * How to create an Emergency Alert
 * How to send an Emergency Alert
 * How to access a Delivery Report

See all 6 articles
Attendance Management 8
 * What is Early Notification?
 * How to use Early Notification from within a Student Management System
 * How to edit the Early Notification template message
 * How to write an EN text message template
 * How to write an EN email message template

See all 8 articles
Event Management 6
 * When to use ‘Event Management’
 * How to access ‘Event Management’
 * How to create an event
 * How to send the event notification
 * How to edit or delete an event

See all 6 articles
Parent Interviews 1
 * Getting Started with Parent Interviews

News and Newsletter Publication 12
 * When to use the News Centre
 * Creating a news item
 * Adding an attachment (e.g. newsletter)
 * Broadcasting and publishing news
 * Editing a news item

See all 12 articles
Group Management 7
 * Types of groups
 * Creating a Dynamic Group
 * Creating a group manually
 * Deriving another group from an existing group
 * Letting the school community self-manage groups

See all 7 articles
Download the Training Modules as a pdf 1
 * PDF version of the online training modules

Messages Centre 1
 * School-links Messages integration with Facebook


STUDENT MANAGEMENT SYSTEMS

edge Attendance Management Training Module 4
 * Setting up and managing the EN Text Recipient
 * How to mark the unexplained absences
 * Sending the EN Text
 * Checking responses


FAQS

Logging In, Accounts and Passwords 4
 * I've forgotten my password - how do I reset it?
 * How do I log in?
 * How do I change my username and password?
 * How do I change my contact information?

What School-links tool does what job? 6
 * Where can I find all the School-links tools?
 * How do I know when to use the different School-links tools? Use our useful
   table.
 * When do I use Emergency Alerts?
 * When do I use Messaging?
 * When do I use News Centre?

See all 6 articles
Emergency Text Alerts 9
 * When do I use Emergency Alerts?
 * Where do I find Emergency Alerts?
 * How do I create an Emergency Alert?
 * Why hasn't my Emergency Alert gone out?
 * Where do I find the Delivery Reports?

See all 9 articles
Attendance Management 7
 * What does EN or early notification mean?
 * How do I find out how to use EN in my SMS?
 * Can I change the EN message that goes out?
 * How can I see the attendance reports?
 * How can I get more caregivers to reply to our EN messages?

See all 7 articles
Events Centre 6
 * When do I use the Events Centre?
 * Where do I find the Events Centre?
 * How do I create an event?
 * Why isn't my event sending?
 * How can I edit or delete my event?

See all 6 articles
Parent Interviews 1
 * Parent Interviews Training Manual

News Centre 10
 * How do I know when to use the News Centre and when to use Messaging?
 * How do I create a news item or send a newsletter?
 * How do I add an attachment such as our school newsletter?
 * What is the difference between broadcasting and publishing?
 * Why did my news item/newsletter not go out?

See all 10 articles
Messaging (groups) 7
 * When do I use Messaging?
 * How do I send a message to a group?
 * How do I add an attachment to a group message?
 * Why don't I have any groups?
 * How do I select my target groups?

See all 7 articles
Groups 8
 * What different ways are there to set up groups?
 * How do I automatically create a student year level group or a classroom group
   etc?
 * Why are there no parents in the group that I created?
 * How do I manually create a group such as a rugby club or the PTA?
 * How do I create a group of Year Level, Classroom or Rugby Club parents?

See all 8 articles
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