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Submission: On October 07 via api (October 7th 2023, 6:57:40 am UTC) from US — Scanned from DE

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<form novalidate="" class="module-footer__signup__form" data-qaid="footerForm-0">
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    <div class="form__input-group"><input name="subscribeEmail" id="subscribeEmail" type="email" class="form__input-element" placeholder="Enter your email." aria-label="Sign Up For Factory Emails Enter your email." aria-invalid="false"
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50% off everything! Plus, extra 25% off orders $150+ with code THEBIG25.50% off
everything! Plus, extra 25% off orders $150+ with code THEBIG25.star
Sale & Offers
Sale & Offers
* 50% off everything. Prices as marked. In stores & online. Plus, extra 25% off
orders $150+. Use code THEBIG25. Online only.
In stores & online.
Hide DetailsShop now
Prices as marked at jcrewfactory.com reflect discount. In-store discount as
advertised. Offer valid on purchases made in J.Crew Factory stores and at
jcrewfactory.com from October 4, 2023, 12:01am ET through October 10, 2023,
11:59pm ET. Offer not valid in J.Crew stores; at jcrew.com; or on phone
orders. Offer cannot be applied to previous purchases or the purchase of gift
cards and cannot be redeemed for cash. In-store discount automatically taken
at the register. Valid in the U.S. and Canada only. Terms are subject to
change.

25% discount valid at jcrewfactory.com from October 6, 2023, 12:01am ET
through October 9, 2023, 11:59pm ET on orders of $150 or more before
shipping, handling and taxes are added. Offer not valid in stores; at
jcrew.com; or on phone orders. Offer cannot be applied to previous purchases
or the purchase of gift cards and cannot be redeemed for cash. Cannot be
combined with the J.Crew Credit Card Cardmember Appreciation Month discount.
To redeem, enter code THEBIG25 in the promo code box at checkout. Valid in
the U.S. only. Final sale items cannot be returned or exchanged. Terms are
subject to change.
* 50% off everything. Prices as marked.
In stores & online.
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* Extra 50% off clearance. Use code BIGWINS.
In stores & online.
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* 60% off our best styles. Prices as marked.
Online only.
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* Extra 25% off orders $150+. Use code THEBIG25.
Online only.
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* Cardmember Appreciation Month: Extra 20% off for J.Crew Credit Cardmembers.
Use code CARDPERKS.
In stores & online.
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* The Score! Can’t-miss picks at seriously good prices. Prices as marked.
In stores & online.
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SELECT PREFERRED STORE

--------------------------------------------------------------------------------

WHAT J.CREW PASSPORT ACCESS GIVES YOU…

Free standard shipping at jcrew.com
$1 spent = 1 point earned
200 points = $5 reward
Birthday gifts
Early access to new arrivals and sales
New ways to level up
Reach higher tiers to earn even more benefits

* New

NEW

SHOP NEW ARRIVALS

* For Women
* For Men
* For Girls
* For Boys

* Women

WOMEN

* New Arrivals
* Best Sellers
* Petite Sizes
* Tall Sizes
* Shop All

DEALS

* The Score!

HAPPENING NOW

* The Wear-to-Work Shop
* Maternity
* The Halloween Shop
* Matching Family Outfits

CLOTHING

* All Clothing
* Sweaters & Cardigans
* Shirts & Tops
* Knits & Tees
* Denim & Jeans
* Pants, Khakis & Chinos
* Blazers
* Dresses
* Skirts
* Coats, Jackets & Vests
* Sweatshirts & Sweatpants
* Shorts
* Swimsuits & Cover-ups
* Leggings
* Pajamas
* Suits

SHOES

* All Shoes
* Boots
* Heels
* Flats & Loafers
* Sneakers
* Slippers

ACCESSORIES

* All Accessories
* Jewelry
* Hair Accessories
* Hats, Scarves & Ponchos
* Belts
* Socks & Tights
* Bags & Pouches
* Sunglasses & Readers
* Gifting & Pet Accessories

* Men

MEN

* New Arrivals
* Best Sellers
* Shop All

DEALS

* The Score!
* 50% off everything
* 60% off our best styles
* Extra 25% off $150+
* Extra 20% off for J.Crew Credit Cardmembers
* Free shipping on orders $99+

HAPPENING NOW

* The Wear-to-Work Shop
* The Halloween Shop
* Matching Family Outfits

CLOTHING

* All Clothing
* Shirts
* Tees
* Sweaters
* Sweatshirts & Sweatpants
* Polos
* Pants, Khakis & Chinos
* Jeans
* Coats, Jackets & Vests
* Suits & Blazers
* Shorts
* Underwear
* Pajamas & Loungewear

SHOES & ACCESSORIES

* All Shoes & Accessories
* Shoes, Sneakers & Boots
* Hats
* Socks
* Ties & Pocket Squares
* Belts
* Bags & Wallets
* Sunglasses

* Denim

DENIM

WOMEN

* Wide Leg Jeans
* Straight Jeans
* Relaxed Jeans
* Flare Jeans
* Skinny Jeans
* Tall Sizes
* Petite Sizes
* Shop all

MEN

* Skinny Jeans
* Slim Jeans
* Straight Jeans
* Athletic Slim Jeans
* Shop All

* Girls

GIRLS

* New Arrivals
* Best Sellers
* Shop All

DEALS

* The Score!
* Everyday styles under $20
* 50% off everything
* 60% off our best styles
* Extra 25% off $150+
* Extra 20% off for J.Crew Credit Cardmembers
* Free shipping on orders $99+

HAPPENING NOW

* The Halloween Shop
* The Tween Shop
* The Uniform Shop
* Matching Family Outfits

CLOTHING

* All Clothing
* Dresses & Skirts
* Graphic Tees
* Shirts, T-Shirts & Tops
* Sweatshirts & Sweaters
* Coats, Jackets & Vests
* Pants & Leggings
* Pajamas

SHOES & ACCESSORIES

* All Shoes & Accessories
* Hair
* Socks & Shoes
* Jewelry & Accessories

* Boys

BOYS

* New Arrivals
* Best Sellers
* Shop All

DEALS

* The Score!
* Everyday styles under $20
* 50% off everything
* 60% off our best styles
* Extra 25% off $150+
* Extra 20% off for J.Crew Credit Cardmembers
* Free shipping on orders $99+

HAPPENING NOW

* The Halloween Shop
* The Tween Shop
* The Uniform Shop
* Matching Family Outfits

CLOTHING

* All Clothing
* Graphic Tees
* Tees & Polos
* Shirts
* Sweatshirts & Sweaters
* Vests, Jackets & Coats
* Pants & Shorts
* Thompson Suits
* Pajamas & Underwear

SHOES & ACCESSORIES

* All Shoes & Accessories
* Shoes & Socks
* Ties & Accessories

* Clearance

CLEARANCE

SALE

* Shop Women's Sale
* Shop Men's Sale
* Shop Girls' Sale
* Shop Boys' Sale

SHOP TODAY'S DEALS

* 50% OFF EVERYTHING*
* 60% OFF OUR BEST STYLES*
* EXTRA 50% OFF CLEARANCE*
* EXTRA 25% OFF $150+*
* CARDMEMBERS GET EXTRA 20% OFF*

WOMEN

* Shop All
* New To Sale
* Less than $50

GIRLS

* Shop All
* Less than $50

MEN

* Shop All
* Less than $50

BOYS

* Shop All
* Less than $50

SHOP TODAY'S DEALS

* 50% OFF EVERYTHING*
* 60% OFF OUR BEST STYLES*
* EXTRA 50% OFF CLEARANCE*
* EXTRA 25% OFF $150+*
* CARDMEMBERS GET EXTRA 20% OFF*

* Closesearch
* icon_storesStores

* Shopping Bag
Subtotal:
Checkout

50% off everything. Prices as marked.Details
Extra 50% off clearance. Use code BIGWINS.Details
60% off our best styles. Prices as marked.Details
Extra 25% off orders $150+. Use code THEBIG25.Details
Cardmember Appreciation Month: Extra 20% off for J.Crew Credit Cardmembers. Use
code CARDPERKS.Details
The Score! Can’t-miss picks at seriously good prices. Prices as marked.Details
Get $20 off $50+ when you refer a friend to J.Crew Passport.Details
Free shipping on purchases of $99+. Automatically applied at checkout.Details
*
*
*
*
*
*
*
*

This Week's Offers
Shop Today’s Deals
* 50% OFF EVERYTHING*
* 60% OFF OUR BEST STYLES*
* EXTRA 50% OFF CLEARANCE*
* EXTRA 25% OFF $150+*
* CARDMEMBERS GET EXTRA 20% OFF*

* 50% off everything. Prices as marked. In stores & online. Plus, extra 25% off
orders $150+. Use code THEBIG25. Online only.
Details
* 50% off everything. Prices as marked.
Details
* Extra 50% off clearance. Use code BIGWINS.
Details
* 60% off our best styles. Prices as marked.
Details
* Extra 25% off orders $150+. Use code THEBIG25.
Details
* Cardmember Appreciation Month: Extra 20% off for J.Crew Credit Cardmembers.
Use code CARDPERKS.
Details
* The Score! Can’t-miss picks at seriously good prices. Prices as marked.
Details
* Get $20 off $50+ when you refer a friend to J.Crew Passport.
Details
* Free shipping on purchases of $99+. Automatically applied at checkout.
Details

See All Offers (14)
* 50% OFF EVERYTHING*
* 60% OFF OUR BEST STYLES*
* EXTRA 50% OFF CLEARANCE*
* EXTRA 25% OFF $150+*
* CARDMEMBERS GET EXTRA 20% OFF*

SUPPORT

* Customer Service
* Order Status
* Find a Store
* Returns & Exchanges
* Shipping Policy
* International Orders
* J.Crew Credit Card
* Gift Cards
* Teacher & Student Discount
* Size Charts
* Contact Us

COMPANY INFO

* About J.Crew Factory
* Careers
* Investor Relations
* Terms of Use
* Privacy Policy
* Cookie Policy

LAST UPDATED: AUGUST 15, 2023

THIS PRIVACY POLICY DESCRIBES HOW J.CREW GROUP, LLC, 225 LIBERTY ST., NEW YORK,
NY 10281, USA, AND OUR BRANDS AND SUBSIDIARIES (INCLUDING J.CREW INC., J.CREW,
CREWCUTS, J.CREW FACTORY, AND MADEWELL) (COLLECTIVELY, “J.CREW,” “WE” OR “US”)
COLLECT, USE OR DISCLOSE PERSONAL INFORMATION AND THE CHOICES THAT ARE AVAILABLE
WITH RESPECT TO OUR HANDLING OF PERSONAL INFORMATION.

THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION WE COLLECT WHEN YOU INTERACT
WITH US ONLINE [E.G., THROUGH OUR WEBSITE OR OTHER ONLINE PRODUCTS AND SERVICES
OR DOWNLOAD ONE OF OUR MOBILE APPLICATIONS (COLLECTIVELY, OUR “APP”)], OFFLINE
(E.G., WHEN YOU SHOP IN OUR STORES OR INTERACT WITH CUSTOMER SUPPORT), OR
OTHERWISE INTERACT WITH US AS DESCRIBED BELOW. OUR ONLINE AND OFFLINE SERVICES
AND INTERACTIONS WITH YOU ARE COLLECTIVELY REFERRED TO AS OUR “SERVICES” IN THIS
PRIVACY POLICY.

THE “U.S. PRIVACY RIGHTS” SECTION BELOW SERVES AS OUR NOTICE AT COLLECTION FOR
PURPOSES OF THE CALIFORNIA CONSUMER PRIVACY ACT (“CCPA”).

THIS PRIVACY POLICY DOES NOT APPLY TO PERSONAL INFORMATION COLLECTED FROM OR
ABOUT CURRENT OR FORMER JOB APPLICANTS OR OUR EMPLOYEES. IF YOU ARE AN EMPLOYEE
OR JOB APPLICANT, PLEASE CONTACT YOUR HUMAN RESOURCES PARTNER OR CONTACT
PRIVACY@JCREW.COM.

CLICK HERE FOR A PRINTER-FRIENDLY VERSION OF THIS PRIVACY POLICY.

TABLE OF CONTENTS

1. COLLECTION OF INFORMATION
2. USE OF PERSONAL INFORMATION
3. DISCLOSURE OF PERSONAL INFORMATION
4. SWEEPSTAKES, CONTESTS AND PROMOTIONS
5. COOKIES, ADVERTISING AND ANALYTICS
6. DATA RETENTION
7. PROTECTING PERSONAL INFORMATION
8. CHILDREN’S PRIVACY
9. YOUR PRIVACY CHOICES
10. INTERNATIONAL DATA TRANSFERS
11. RESIDENTS OF THE EEA AND U.K.
12. U.S. PRIVACY RIGHTS
13. YOUR CONSUMER RIGHTS AND HOW TO EXERCISE THEM
14. NOTICE OF FINANCIAL INCENTIVES
15. ADDITIONAL NOTICE FOR CALIFORNIA RESIDENTS
16. CONTACT US

CHANGES TO THIS PRIVACY POLICY

WE MAY CHANGE THIS PRIVACY POLICY FROM TIME TO TIME TO ADDRESS CHANGES IN
APPLICABLE LAWS OR OUR BUSINESS OPERATIONS. IF WE MAKE CHANGES, WE WILL NOTIFY
YOU BY REVISING THE “LAST UPDATED” DATE AT THE TOP OF THIS PRIVACY POLICY. WE
ALSO WILL INFORM YOU IN ADVANCE OF SIGNIFICANT CHANGES THAT MAY BE APPLICABLE TO
YOU (SUCH AS ADDING A STATEMENT TO THE HOMEPAGES OF OUR WEBSITES OR SENDING YOU
AN EMAIL NOTIFICATION). IF YOUR PRIOR CONSENT IS REQUIRED BY APPLICABLE LAWS, WE
WILL REQUEST YOUR CONSENT TO SUCH CHANGES BEFORE THE REVISED PRIVACY POLICY
BECOMES APPLICABLE TO YOU. WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICY
WHENEVER YOU INTERACT WITH US TO STAY INFORMED ABOUT OUR PERSONAL INFORMATION
PRACTICES AND THE CHOICES AVAILABLE TO YOU.

COLLECTION OF INFORMATION

PERSONAL INFORMATION WE COLLECT DIRECTLY FROM YOU
WE COLLECT PERSONAL INFORMATION YOU PROVIDE DIRECTLY TO US. FOR EXAMPLE, WE
COLLECT PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITES; DOWNLOAD AN APP;
PROVIDE PRODUCT REVIEWS; SHOP IN OUR STORES; CALL US ON THE PHONE; CREATE AN
ONLINE ACCOUNT; SIGN UP TO RECEIVE OUR EMAILS; REQUEST A CATALOG; PARTICIPATE IN
A SWEEPSTAKES, CONTEST, PROMOTION OR SURVEY; COMMUNICATE WITH US VIA THIRD-PARTY
SOCIAL MEDIA SITES; REQUEST CUSTOMER SUPPORT; APPLY FOR AND/OR PARTICIPATE IN
OUR LOYALTY PROGRAM; OR OTHERWISE COMMUNICATE WITH US.

THE TYPES OF PERSONAL INFORMATION THAT WE COLLECT INCLUDE YOUR CONTACT DETAILS
(NAME, EMAIL ADDRESS, ZIP OR POSTAL CODE, BILLING ADDRESS, SHIPPING ADDRESS,
TELEPHONE NUMBER), PAYMENT CARD INFORMATION, PRODUCT PREFERENCES, DEMOGRAPHIC
INFORMATION, AND ANY OTHER PERSONAL INFORMATION THAT YOU CHOOSE TO PROVIDE.

PERSONAL INFORMATION ALSO INCLUDES PERSONAL INFORMATION THAT YOU PROVIDE ABOUT
OTHERS, SUCH AS WHEN YOU PURCHASE A GIFT CARD FOR SOMEONE AND REQUEST THAT WE
DELIVER IT ELECTRONICALLY, CREATE AND SHARE A “WISH LIST” OR DECIDE TO PURCHASE
AND SHIP PRODUCTS TO SOMEONE ELSE. WE WILL USE THIS PERSONAL INFORMATION TO
FULFILL YOUR REQUESTS AND WILL NOT SEND MARKETING COMMUNICATIONS TO YOUR
CONTACTS UNLESS THEY SEPARATELY OPT IN TO RECEIVE COMMUNICATIONS FROM US.

WHEN YOU DOWNLOAD AND INSTALL AN APP, THE INFORMATION THAT WE COLLECT DEPENDS ON
YOUR MOBILE DEVICE’S OPERATING SYSTEM AND PERMISSIONS. WE MAY COLLECT PRECISE
GEOLOCATION (GPS) WHEN PERMITTED THROUGH YOUR MOBILE DEVICE’S OPERATING SYSTEM
TO HELP CUSTOMIZE YOUR EXPERIENCE OF THE APP, TO LET YOU KNOW WHEN PRODUCTS,
PROMOTIONS OR EVENTS ARE AVAILABLE NEAR YOU OR TO SEND GEOGRAPHICALLY-RELEVANT
ADVERTISING. TO LEARN MORE ABOUT THE SPECIFIC INFORMATION COLLECTED BY OUR APP,
PLEASE CHECK YOUR DEVICE SETTINGS OR REVIEW THE PERMISSIONS INFORMATION
AVAILABLE ON THE PLATFORM (E.G., GOOGLE PLAY AND THE APP STORE) FROM WHICH YOU
DOWNLOADED THE APP. THE APP ALSO MAY ALLOW YOU TO CHECK OR CHANGE YOUR STATUS
FOR CERTAIN DATA COLLECTION IN THE APP’S SETTINGS. IF YOU CHANGE YOUR SETTINGS,
CERTAIN FEATURES MAY NOT FUNCTION PROPERLY.

PERSONAL INFORMATION WE COLLECT AUTOMATICALLY
WE AUTOMATICALLY COLLECT CERTAIN PERSONAL INFORMATION ABOUT YOU WHEN YOU ACCESS
OR USE OUR WEBSITES OR APP OR SHOP IN OUR STORES:

LOG AND USAGE INFORMATION: WE COLLECT INFORMATION ABOUT YOUR USE OF OUR ONLINE
SERVICES, SUCH AS THE TYPE OF BROWSER YOU USE, ACCESS TIMES, PAGES VIEWED, ITEMS
PLACED IN YOUR SHOPPING BAG, LINKS CLICKED, BROWSING BEHAVIOR, THE REFERRING URL
(I.E., THE WEBPAGE YOU VISITED BEFORE NAVIGATING TO OUR WEBSITES) AND SIMILAR
TRAFFIC AND USAGE MEASUREMENTS. DEVICE INFORMATION: WE COLLECT INFORMATION ABOUT
THE DEVICE YOU USE TO ACCESS OUR ONLINE SERVICES, INCLUDING THE HARDWARE MODEL,
IP ADDRESS, UNIQUE DEVICE IDENTIFIERS AND OPERATING SYSTEM AND VERSION. APP
INFORMATION: OUR APP COLLECTS INTERACTIONS, SEARCH HISTORY AND SIMILAR IN-APP
ACTIVITY DATA, CRASH LOGS, DIAGNOSTICS AND OTHER APP PERFORMANCE DATA.
TRANSACTION INFORMATION: WHEN YOU PURCHASE OR RETURN A PRODUCT, WE COLLECT
INFORMATION ABOUT THE TRANSACTION, SUCH AS PRODUCT DETAILS AND THE DATE AND
LOCATION OF THE PURCHASE/RETURN. SECURITY CAMERA VIDEO DATA: WE COLLECT VIDEO
DATA VIA SECURITY CAMERAS THAT WE DEPLOY IN SOME OF OUR RETAIL STORES. WE
PROVIDE NOTICE ABOUT OUR USE OF SECURITY CAMERAS AS REQUIRED BY LAW. INFORMATION
COLLECTED BY COOKIES AND SIMILAR TRACKING TECHNOLOGIES: WE (AND OUR VENDORS) USE
COOKIES, WEB BEACONS (ALSO KNOWN AS “TRACKING PIXELS”) AND SIMILAR TRACKING
TECHNOLOGIES TO COLLECT INFORMATION ABOUT YOU WHEN YOU INTERACT WITH OUR ONLINE
SERVICES, CUSTOMER SERVICE CHAT OR EMAILS, SUCH AS INFORMATION ABOUT YOUR
BROWSING AND PURCHASING BEHAVIOR, YOUR DEVICE, AND YOUR GEOLOCATION. WE MAY
COMBINE THIS INFORMATION WITH OTHER INFORMATION WE COLLECT ABOUT YOU AND USE IT
FOR VARIOUS PURPOSES, SUCH AS IMPROVING OUR WEBSITES AND YOUR ONLINE EXPERIENCE,
UNDERSTANDING WHICH AREAS AND FEATURES OF OUR WEBSITES ARE POPULAR, COUNTING
UNIQUE VISITS, UNDERSTANDING EFFECTIVENESS OF PROMOTIONS AND OTHER MARKETING
CAMPAIGNS, PERSONALIZING OUR ADVERTISING AND COMMUNICATIONS WITH YOU,
DETERMINING WHETHER J.CREW EMAILS THAT YOU RECEIVE ARE OPENED AND WHETHER LINKS
WITHIN AN EMAIL HAVE BEEN CLICKED, AND FOR OTHER SIMILAR BUSINESS PURPOSES. FOR
MORE INFORMATION ABOUT COOKIES AND HOW TO EXERCISE YOUR COOKIE PREFERENCES,
PLEASE SEE THE “COOKIES, ADVERTISING AND ANALYTICS” SECTION BELOW.
PERSONAL INFORMATION WE COLLECT FROM OUR PARTNERS AND OTHER SOURCES
WE MAY RECEIVE PERSONAL INFORMATION ABOUT YOU FROM OTHER SOURCES AND COMBINE IT
WITH INFORMATION WE COLLECT ABOUT YOU. FOR EXAMPLE, WE COLLECT PERSONAL
INFORMATION FROM THE LOCAL POSTAL SERVICES’ NATIONAL CHANGE OF ADDRESS DATABASES
TO VERIFY AND UPDATE MAILING ADDRESSES. IF YOU ARE A UNITED STATES CUSTOMER WHO
APPLIES FOR A J.CREW CREDIT CARD, WE RECEIVE PERSONAL INFORMATION ABOUT YOU,
SUCH AS YOUR NAME AND ADDRESS, FROM THE PARTNERS THAT MANAGE OUR PRIVATE LABEL
CREDIT CARD PROGRAM. IF YOU INTERACT WITH US ON SOCIAL MEDIA, WE ALSO COLLECT
PERSONAL INFORMATION ABOUT YOU FROM THOSE INTERACTIONS, SUCH AS YOUR USERNAME
AND ANY OTHER INFORMATION YOU CHOOSE TO PROVIDE US AS PERMITTED BY YOUR SOCIAL
MEDIA ACCOUNT SETTINGS.

PERSONAL INFORMATION THAT WE CREATE
WE USE PERSONAL INFORMATION TO DRAW INFERENCES ABOUT YOU BASED ON PERSONAL
INFORMATION THAT WE COLLECT FROM OR ABOUT YOU. FOR EXAMPLE, WE MAY INFER YOUR
GENERAL LOCATION (CITY, STATE) BASED ON YOUR IP ADDRESS WHEN YOU VISIT ONE OF
OUR WEBSITES, OR THAT YOU ARE INTERESTED IN PURCHASING A CERTAIN TYPE OF
CLOTHING BASED ON YOUR BROWSING BEHAVIOR ON OUR WEBSITES OR APP.

USE OF PERSONAL INFORMATION

WE USE PERSONAL INFORMATION ABOUT YOU FOR VARIOUS PURPOSES, INCLUDING TO:

PROVIDE, MAINTAIN AND IMPROVE OUR SERVICES, SUCH AS IMPROVING YOUR IN-STORE AND
ONLINE SHOPPING EXPERIENCES; DELIVER THE PRODUCTS AND SERVICES YOU REQUEST, OR
THAT ARE REASONABLY ANTICIPATED WITHIN THE CONTEXT OF OUR ONGOING BUSINESS
RELATIONSHIP, COMPLETE TRANSACTIONS YOU INITIATE, PERFORM OUR CONTRACTUAL
OBLIGATIONS AND SEND YOU RELATED INFORMATION, SUCH AS PURCHASE OR DELIVERY
CONFIRMATIONS AND EMAIL RECEIPTS OR NOTIFICATIONS ABOUT YOUR ORDER; PROCESS YOUR
ORDERS, PAYMENTS AND ACCOUNT ADJUSTMENTS AND INITIATE, RENDER, BILL AND COLLECT
PAYMENT FOR OUR PRODUCTS AND SERVICES; CONDUCT INTERNAL RESEARCH AND DEVELOPMENT
AND MAKE BUSINESS DECISIONS ABOUT CURRENT AND FUTURE PRODUCT AND SERVICE
OFFERINGS; RESPOND TO YOUR COMMENTS, QUESTIONS AND REQUESTS AND PROVIDE CUSTOMER
SERVICE; COMMUNICATE WITH YOU ABOUT PRODUCTS, OFFERS, PROMOTIONS, REWARDS AND
EVENTS, AND PROVIDE NEWS AND OTHER INFORMATION THAT WE THINK WILL INTEREST YOU
(FOR INFORMATION ABOUT HOW TO MANAGE THESE COMMUNICATIONS, PLEASE SEE “YOUR
PRIVACY CHOICES” HERE); MANAGE YOUR ONLINE ACCOUNT(S) AND SEND YOU TECHNICAL
NOTICES, UPDATES, SECURITY ALERTS AND SUPPORT AND ADMINISTRATIVE MESSAGES;
PERSONALIZE YOUR ONLINE EXPERIENCE AND PROVIDE ADVERTISEMENTS, CONTENT OR
FEATURES THAT MATCH YOUR PROFILE AND INTERESTS, INCLUDING WHEN INFERRED FROM
YOUR ONLINE ACTIVITY; MONITOR AND ANALYZE TRENDS, USAGE AND ACTIVITIES;
ADMINISTER CONTESTS, SWEEPSTAKES AND OTHER PROMOTIONS, SUCH AS PROCESSING
ENTRIES AND DELIVERING REWARDS; DEBUG AND REPAIR ERRORS IN OUR SERVICES AND
OTHER ACTIVITIES TO MAINTAIN AND IMPROVE THE QUALITY AND SAFETY OF OUR SERVICES;
PROTECT USERS OF OUR SERVICES FROM FRAUDULENT, MALICIOUS, DECEPTIVE, ABUSIVE OR
UNLAWFUL ACTIVITIES OF OTHERS; DEBUG AND REPAIR ERRORS IN OUR PRODUCTS AND
SERVICES AND OTHER ACTIVITIES TO MAINTAIN AND IMPROVE THE QUALITY AND SAFETY OF
OUR PRODUCTS AND SERVICES; DETECT, PROTECT AGAINST AND PREVENT SECURITY
INCIDENTS AND SUSPICIOUS ACTIVITIES THAT MAY BE ILLEGAL OR UNAUTHORIZED,
INVESTIGATE COMPLAINTS AND CLAIMS AND PROVIDE OTHER SECURITY MEASURES SUCH AS
IDENTITY VERIFICATION; PROTECT USERS OF OUR SERVICES FROM FRAUDULENT, MALICIOUS,
DECEPTIVE, ABUSIVE OR UNLAWFUL ACTIVITIES OF OTHERS; PROTECT THE RIGHTS,
INTERESTS, SAFETY OR PROPERTY OF J.CREW OR OUR CUSTOMERS, SERVICE PROVIDERS AND
OTHER THIRD PARTIES; COMPLY WITH OUR LEGAL AND REGULATORY OBLIGATIONS, SUCH AS
COOPERATING WITH LAW ENFORCEMENT AND RESPONDING TO GOVERNMENTAL REQUESTS;
ENFORCE OUR POLICIES, TERMS AND CONDITIONS OR OTHER AGREEMENTS; DEFEND AGAINST
OR PURSUE CLAIMS, DISPUTES OR LITIGATION—IN COURT OR ELSEWHERE; CREATE
DE-IDENTIFIED DATA, WHICH IS DATA THAT CANNOT REASONABLY BE USED TO IDENTIFY YOU
OR YOUR BROWSER OR DEVICE, AS PERMITTED BY LAW (ONCE PERSONAL INFORMATION IS
DE-IDENTIFIED AS REQUIRED UNDER APPLICABLE PRIVACY LAWS, IT IS NO LONGER SUBJECT
TO THIS PRIVACY POLICY); PROVIDE YOU THE BENEFITS OF OUR LOYALTY PROGRAM IF YOU
ARE A MEMBER OF OUR LOYALTY PROGRAM; CARRY OUT ANY OTHER PURPOSE DESCRIBED TO
YOU AT THE TIME THE PERSONAL INFORMATION IS COLLECTED BASED ON THE CONTEXT OF
OUR INTERACTION WITH YOU; AND CARRY OUT ANY OTHER USE AS PERMITTED BY YOUR
CONSENT.

DISCLOSURE OF PERSONAL INFORMATION

WE DISCLOSE PERSONAL INFORMATION ABOUT YOU AS FOLLOWS:

WITH VENDORS, AGENTS, CONSULTANTS, CONTRACTORS AND OTHER THIRD PARTIES REQUIRING
ACCESS TO PERSONAL INFORMATION TO CARRY OUT WORK ON OUR BEHALF AND IMPROVE THE
PRODUCTS AND SERVICES THEY PROVIDE TO US, SUCH AS PROVIDERS OF WEB HOSTING,
SHIPPING AND DELIVERY, PAYMENT PROCESSING, FRAUD PREVENTION, ANALYTICS,
MARKETING, ADVERTISING AND CUSTOMER SERVICE; IF YOU ARE A U.S. CUSTOMER WITH A
J.CREW CREDIT CARD, WITH OUR BANKING PARTNER COMENITY BANK, THE ISSUER OF THE
J.CREW CREDIT CARD. COMENITY BANK IS INDEPENDENT OF J.CREW AND HAS ITS OWN
PRIVACY AND SECURITY POLICIES. WE ENCOURAGE YOU TO REVIEW THOSE POLICIES
CAREFULLY; IN RESPONSE TO A REQUEST OR DEMAND FOR PERSONAL INFORMATION IF WE
BELIEVE DISCLOSURE IS REQUIRED OR OTHERWISE IN ACCORDANCE WITH ANY APPLICABLE
LAW, REGULATION OR LEGAL PROCESS; IF WE BELIEVE YOUR ACTIONS ARE INCONSISTENT,
OR IF DISCLOSURE IS NECESSARY TO ENFORCE COMPLIANCE, WITH OUR USER AGREEMENTS OR
POLICIES OR TO PROTECT THE RIGHTS, PROPERTY AND SAFETY OF US OR ANY THIRD PARTY;
IN CONNECTION WITH, OR DURING NEGOTIATIONS OF, ANY MERGER, SALE OF COMPANY
ASSETS, FINANCING, OR TRANSFER OF ALL OR A PORTION OF OUR BUSINESS TO ANOTHER
COMPANY; WITH OUR CURRENT AND FUTURE PARENTS, AFFILIATES, SUBSIDIARIES AND OTHER
COMPANIES UNDER COMMON CONTROL AND OWNERSHIP; WITH OUR LAWYERS AND OTHER
PROFESSIONAL ADVISORS WHERE NECESSARY TO OBTAIN ADVICE OR OTHERWISE PROTECT AND
MANAGE OUR BUSINESS INTERESTS; BY PUBLICLY POSTING, AT OUR DISCRETION, YOUR
PRODUCT REVIEW OR OTHER USER CONTENT IF YOU PROVIDE ONE; AND WITH YOUR CONSENT
OR AT YOUR DIRECTION.
WE ALLOW OUR E-COMMERCE PARTNER, U.S. DIRECT E-COMMERCE LIMITED (TRADING AS
“ESW”) (BASED IN COUNTY DUBLIN, IRELAND), TO DIRECTLY COLLECT PERSONAL
INFORMATION FROM YOU FOR THE PURPOSES OF FACILITATING ORDERING AND SHIPPING
INTERNATIONALLY. THE INFORMATION COLLECTED BY ESW IS TREATED IN ACCORDANCE WITH
ESW’S PRIVACY NOTICE AND PRACTICES, NOT THIS PRIVACY POLICY. FOR MORE
INFORMATION ABOUT ESW’S PRIVACY PRACTICES, SEE ESHOPWORLD’S PRIVACY POLICY.

WE MAY USE YOUR PERSONAL INFORMATION TO SEND YOU MARKETING COMMUNICATIONS.
EXCEPT AS DESCRIBED IN THIS PRIVACY POLICY, WE WILL NOT SHARE YOUR PERSONAL
INFORMATION WITH THIRD PARTIES FOR THEIR OWN DIRECT MARKETING PURPOSES.

WE MAY ALSO SHARE AGGREGATED OR DE-IDENTIFIED INFORMATION WHICH CANNOT
REASONABLY BE USED TO IDENTIFY YOU. BEFORE WE SHARE DE-IDENTIFIED INFORMATION
WITH ANY THIRD PARTY, WE REQUIRE THAT EACH RECIPIENT OF SUCH INFORMATION AGREE
NOT TO REIDENTIFY OR ALLOW REIDENTIFICATION OF THE DE-IDENTIFIED DATA.

SWEEPSTAKES, CONTESTS AND PROMOTIONS

WE MAY OFFER SWEEPSTAKES, CONTESTS AND OTHER PROMOTIONS, INCLUDING PROMOTIONS
JOINTLY SPONSORED OR OFFERED BY THIRD PARTIES. IF YOU VOLUNTARILY CHOOSE TO
ENTER A SWEEPSTAKE, CONTEST OR OTHER PROMOTION, WE COLLECT YOUR INFORMATION AND
MAY DISCLOSE IT TO CO-SPONSORS AND OTHER BUSINESS PARTNERS, SUCH AS FOR POSTING
A WINNERS LIST. BY PARTICIPATING IN A PROMOTION, YOU AGREE TO THE OFFICIAL RULES
OR TERMS AND CONDITIONS THAT GOVERN THAT PROMOTION (“PROMOTION TERMS”).
PROMOTION TERMS MAY INCLUDE PERSONAL INFORMATION HANDLING PRACTICES THAT ARE
DIFFERENT FROM WHAT IS DESCRIBED IN THIS PRIVACY POLICY. IF THE PRACTICES
DESCRIBED IN PROMOTION TERMS DIFFER FROM THE PRACTICES IN THIS PRIVACY POLICY,
THE PROMOTION TERMS GOVERN BUT SOLELY TO THE EXTENT OF THE DIFFERENCES BETWEEN
THE PRIVACY POLICY AND PROMOTION TERMS. PLEASE REVIEW THE RELEVANT PROMOTION
TERMS CAREFULLY BEFORE YOU PARTICIPATE IN ANY PROMOTION. YOU CAN FIND OUR NOTICE
OF FINANCIAL INCENTIVES HERE.

DATA RETENTION

OUR RETENTION PERIODS FOR PERSONAL INFORMATION ARE BASED ON BUSINESS NEEDS AND
LEGAL REQUIREMENTS. WE RETAIN PERSONAL INFORMATION FOR AS LONG AS IS NECESSARY
FOR THE PURPOSES DESCRIBED ABOVE. WE ALSO RETAIN PERSONAL INFORMATION AS LONG AS
NECESSARY TO COMPLY WITH LEGAL OBLIGATIONS, RESOLVE DISPUTES AND ENFORCE OUR
AGREEMENTS. FOR EXAMPLE, WE MAY RETAIN CERTAIN TRANSACTION DETAILS AND
CORRESPONDENCE UNTIL THE TIME LIMIT FOR CLAIMS ARISING FROM THE TRANSACTION HAS
EXPIRED. PLEASE ALSO SEE THE RETENTION PERIODS SET FORTH IN THE “U.S. PRIVACY
RIGHTS” SECTION HERE.

COOKIES, ADVERTISING AND ANALYTICS

WE ENGAGE THIRD PARTIES TO SERVE ADVERTISEMENTS ON OUR BEHALF ACROSS THE
INTERNET AND TO PROVIDE ANALYTICS SERVICES. THESE THIRD PARTIES MAY USE COOKIES,
WEB BEACONS AND OTHER TECHNOLOGIES TO COLLECT PERSONAL INFORMATION ABOUT YOUR
USE OF OUR WEBSITES, SUCH AS YOUR IP ADDRESS, WEB BROWSER, PAGES VIEWED, TIME
SPENT ON PAGES, LINKS CLICKED, CONVERSION INFORMATION, AND USE OF OUR APP. THIS
PERSONAL INFORMATION MAY BE USED BY US AND OTHERS TO ANALYZE AND TRACK DATA,
DETERMINE THE POPULARITY OF CERTAIN CONTENT, DELIVER ADVERTISING AND CONTENT
TARGETED TO YOUR INTERESTS ON OUR WEBSITES AND OTHER WEBSITES AND BETTER
UNDERSTAND YOUR ONLINE ACTIVITY AND SIMILAR DATA ANALYTICS AMONG OTHER THINGS.
TO EXERCISE YOUR CHOICES REGARDING THIS PERSONAL INFORMATION, PLEASE SEE “YOUR
PRIVACY CHOICES” HERE.

WE MAY USE GOOGLE ANALYTICS, ADOBE ANALYTICS, OR OTHER VENDORS FOR ANALYTICS
SERVICES. THESE VENDORS USE COOKIES AND OTHER TRACKING TECHNOLOGIES TO HELP US
ANALYZE HOW THE SERVICES ARE USED. INFORMATION GENERATED BY THESE VENDORS, SUCH
AS IP ADDRESS AND USAGE INFORMATION, IS TRANSMITTED TO AND STORED BY THESE
VENDORS IN THE U.S. OR ELSEWHERE. THESE VENDORS USE THIS INFORMATION TO COMPILE
REPORTS FOR US ON USE OF THE SERVICES AND RELATED ANALYTICS. PLEASE SEE “YOUR
PRIVACY CHOICES” HERE FOR MORE INFORMATION ON YOUR CHOICES REGARDING THESE
THIRD-PARTY SERVICES.

WE ALSO MAY WORK WITH THIRD PARTIES (SUCH AS FACEBOOK AND INSTAGRAM) TO SERVE
ADS TO YOU AS PART OF A CUSTOMIZED CAMPAIGN ON THEIR PLATFORMS. IF YOU PREFER
NOT TO SEE CUSTOMIZED ADS FROM US, YOU CAN USUALLY OPT OUT BY CHANGING YOUR
ACCOUNT SETTINGS OR PREFERENCES ON THOSE PLATFORMS.

PROTECTING PERSONAL INFORMATION

J.CREW USES TECHNICAL, PHYSICAL AND ADMINISTRATIVE SAFEGUARDS INTENDED TO
PROTECT YOU AND YOUR PERSONAL INFORMATION. J.CREW TAKES REASONABLE SECURITY
MEASURES APPROPRIATE TO THE LEVEL OF INFORMATION WE MAINTAIN. YOU ARE
RESPONSIBLE FOR MAINTAINING THE SECURITY OF YOUR ACCOUNT CREDENTIALS.

CHILDREN’S PRIVACY

THE SERVICES ARE INTENDED FOR A GENERAL AUDIENCE AND NOT DIRECTED TO CHILDREN
UNDER AGE 13. WE DO NOT, IN PROVIDING THE SERVICES, KNOWINGLY COLLECT PERSONAL
INFORMATION FROM CHILDREN. WE DO NOT KNOWINGLY SELL OR SHARE THE PERSONAL
INFORMATION OF CONSUMERS UNDER AGE 16.

IF YOU THINK WE MAY HAVE UNKNOWINGLY COLLECTED PERSONAL INFORMATION OF A
CUSTOMER UNDER AGE 16 OR IF YOU HAVE REASON TO BELIEVE THAT A CHILD UNDER AGE 13
HAS PROVIDED PERSONAL INFORMATION TO US VIA OUR SERVICES, PLEASE CONTACT US
IMMEDIATELY AT PRIVACY@JCREW.COM AND WE WILL ENDEAVOR TO DELETE THE CHILD’S
PERSONAL INFORMATION AS REQUIRED BY APPLICABLE LAW.

YOUR PRIVACY CHOICES

YOUR ONLINE J.CREW ACCOUNT
YOU MAY UPDATE, CORRECT OR DELETE CERTAIN INFORMATION STORED WITH IN YOUR ONLINE
J.CREW AND/OR MADEWELL ACCOUNTS AT ANY TIME BY LOGGING INTO YOUR ACCOUNT AND
NAVIGATING TO THE “MY ACCOUNT” PAGE. TO DELETE YOUR ONLINE ACCOUNT(S), PLEASE
WRITE TO PRIVACY@JCREW.COM. IF YOU REQUEST ACCOUNT DELETION, WE MAY RETAIN
CERTAIN PERSONAL INFORMATION (SUCH AS TRANSACTION INFORMATION) AS PERMITTED OR
REQUIRED BY LAW. WE MAY ALSO RETAIN CACHED OR ARCHIVED COPIES OF PERSONAL
INFORMATION ABOUT YOU FOR A CERTAIN PERIOD OF TIME. IF YOU HAVE OTHER QUESTIONS
ABOUT YOUR ACCOUNT, PLEASE “CONTACT US.”

OPTING OUT OF PROMOTIONAL COMMUNICATIONS
YOU CAN OPT OUT OF RECEIVING PROMOTIONAL COMMUNICATIONS FROM US AT ANY TIME.

TO OPT OUT OF DIRECT MAIL (SUCH AS CATALOGS AND POSTCARDS), PLEASE CONTACT US AT
HELP@JCREW.COM. TO OPT OUT OF PROMOTIONAL EMAILS AND TEXT MESSAGES, PLEASE
FOLLOW THE INSTRUCTIONS PROVIDED IN THOSE COMMUNICATIONS OR CONTACT US AT
HELP@JCREW.COM.
PLEASE NOTE THAT EVEN IF YOU OPT OUT OF RECEIVING PROMOTIONAL COMMUNICATIONS, WE
MAY CONTINUE TO SEND YOU NON-PROMOTIONAL EMAILS RELATED TO YOUR ACCOUNT OR AN
ONGOING TRANSACTION YOU MADE WITH US.

APPS
YOU CAN STOP ALL COLLECTION OF DATA GENERATED BY YOUR USE OF OUR APP BY
UNINSTALLING IT. ALSO, YOU MAY BE ABLE TO EXERCISE SPECIFIC PRIVACY CHOICES,
SUCH AS ENABLING OR DISABLING CERTAIN FEATURES BY ADJUSTING THE PERMISSIONS IN
YOUR MOBILE DEVICE AND/OR THE APP’S SETTINGS. TO LEARN MORE ABOUT HOW YOU CAN
CONTROL PERMISSIONS USING YOUR MOBILE DEVICE’S OPERATING SYSTEM SETTINGS, PLEASE
REVIEW THE MOBILE DEVICE’S SUPPORT PAGES.

COOKIES
MOST WEB BROWSERS ARE SET TO ACCEPT COOKIES BY DEFAULT. IF YOU PREFER, YOU CAN
USUALLY SET YOUR BROWSER SETTINGS TO REMOVE OR REJECT COOKIES. (EACH BROWSER
OFFERS DIFFERENT OPTIONS AND SETTINGS, SO YOU MAY NEED TO SET THEM SEPARATELY IF
YOU USE DIFFERENT BROWSERS OR DEVICES TO ACCESS OUR SERVICES.) PLEASE NOTE THAT
IF YOU CHOOSE TO REMOVE OR REJECT COOKIES, THIS COULD AFFECT THE AVAILABILITY
AND FUNCTIONALITY OF OUR WEBSITES. FOR MORE INFORMATION, PLEASE SEE OUR COOKIE
POLICY.

YOU MAY EXERCISE CHOICES REGARDING THE USE OF COOKIES FROM GOOGLE ANALYTICS BY
VISITING HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT OR DOWNLOADING THE GOOGLE
ANALYTICS OPT-OUT BROWSER ADD-ON. YOU MAY EXERCISE CHOICES REGARDING THE USE OF
COOKIES FROM ADOBE ANALYTICS BY VISITING
HTTP://WWW.ADOBE.COM/PRIVACY/OPT-OUT.HTML.

YOU CAN LEARN ABOUT THE DATA MICROSOFT ADVERTISING SERVICES COLLECTS AND HOW
YOUR DATA IS USED BY IT AND TO OPT-OUT OF CERTAIN MICROSOFT BROWSER
INTEREST-BASED ADVERTISING BY VISITING:
HTTPS://PRIVACY.MICROSOFT.COM/EN-US/PRIVACYSTATEMENT.

SOME OF THE ADVERTISERS AND VENDORS THAT PERFORM ADVERTISING-RELATED SERVICES
FOR J.CREW AND THIRD PARTIES PARTICIPATE IN THE DIGITAL ADVERTISING ALLIANCE’S
(“DAA”) SELF-REGULATORY PROGRAM FOR ONLINE BEHAVIORAL ADVERTISING. OTHERS ARE
MEMBERS OF THE NETWORK ADVERTISING INITIATIVE (“NAI”). FOR MORE INFORMATION
ABOUT TARGETED ADVERTISING OR TO OPT OUT OF HAVING YOUR WEB BROWSING INFORMATION
USED FOR BEHAVIORAL ADVERTISING PURPOSES, PLEASE VISIT
HTTP://OPTOUT.NETWORKADVERTISING.ORG, HTTP://WWW.ABOUTADS.INFO/CHOICES, AND
HTTP://WWW.ABOUTADS.INFO/APPCHOICES. EUROPEAN USERS MAY OPT OF RECEIVING
TARGETED ADVERTISING BY VISITING HTTP://WWW.YOURONLINECHOICES.EU/.

PLEASE NOTE THAT OPTING OUT THROUGH THE MECHANISMS ABOVE MEANS THAT THOSE
BUSINESSES AGREE NOT TO DELIVER CERTAIN INTEREST-BASED ADVERTISING TO YOU. YOU
MAY CONTINUE TO RECEIVE NON-TARGETED DIGITAL ADVERTISEMENTS.

IN ADDITION, WE MAY SERVE DIGITAL ADVERTISEMENTS ON OTHER ONLINE SERVICES THAT
ARE TARGETED TO REACH PEOPLE ON THOSE SERVICES THAT ARE ALSO IDENTIFIED ON ONE
OF MORE OF OUR DATABASES (“MATCHED LIST ADS”). THIS IS DONE BY USING TRACKING
TECHNOLOGIES OR BY MATCHING COMMON FACTORS BETWEEN OUR DATABASES AND THE
DATABASES OF THE OTHER ONLINE SERVICES. FOR EXAMPLE, WE MAY USE TARGETED
ADVERTISING SERVICES OFFERED BY FACEBOOK, PINTEREST AND OTHER THIRD-PARTY
SERVICES. YOU CONTROL THESE ADVERTISEMENTS THROUGH YOUR ACCOUNT ON THOSE
SERVICES, NOT OUR SERVICES.

INTERNATIONAL DATA TRANSFERS

J.CREW IS HEADQUARTERED IN THE UNITED STATES. WE PROCESS AND STORE THE PERSONAL
INFORMATION THAT WE HANDLE IN THE U.S. WE MAY TRANSFER PERSONAL INFORMATION
ACROSS BORDERS TO ANY OF THE PLACES WHERE WE AND OUR VENDORS AND PARTNERS DO
BUSINESS. THESE OTHER PLACES MAY HAVE DATA PROTECTION LAWS THAT ARE DIFFERENT
FROM (AND, IN SOME CASES, LESS PROTECTIVE) THAN THE LAWS WHERE YOU RESIDE.

IF YOU ARE BASED OUTSIDE THE U.S., WE TRANSFER YOUR PERSONAL INFORMATION TO, AND
PROCESS YOUR PERSONAL INFORMATION ON, SERVERS LOCATED IN THE U.S., A
JURISDICTION THAT MAY NOT PROVIDE EQUIVALENT LEVELS OF DATA PROTECTION AS YOUR
HOME JURISDICTION. THESE TRANSFERS AND PROCESSING OF YOUR PERSONAL INFORMATION
ARE NECESSARY TO PROVIDE OUR SERVICES.

RESIDENTS OF THE EEA AND U.K.

DATA CONTROLLER (J.CREW ENTITY RESPONSIBLE FOR YOUR PERSONAL INFORMATION)

WE PROCESS YOUR PERSONAL INFORMATION DESCRIBED ABOVE:

AS NECESSARY TO FULFILL OUR RESPONSIBILITIES UNDER OUR CONTRACT WITH YOU (E.G.,
PROCESSING PAYMENTS FOR AND PROVIDING THE PRODUCTS YOU HAVE ORDERED); AS
NECESSARY FOR OUR LEGITIMATE INTERESTS, INCLUDING OUR INTEREST IN PROVIDING
RELEVANT AND SECURE SERVICES AND IMPROVING OUR SERVICES AND PRODUCTS; AS
NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS; OR AS CONSISTENT WITH YOUR
CONSENT, WHICH YOU MAY REVOKE AT ANY TIME.
J.CREW’S LEGAL BASES FOR PROCESSING
THE LEGAL BASES FOR OUR PROCESSING OF YOUR PERSONAL INFORMATION DEPEND ON THE
CONTEXT IN WHICH THE PERSONAL INFORMATION IS COLLECTED AND PROCESSED. GENERALLY,
WE ONLY PROCESS PERSONAL INFORMATION:

AS NECESSARY TO PERFORM OUR CONTRACT WITH YOU (E.G., PROCESSING PAYMENTS FOR AND
PROVIDING THE PRODUCTS YOU HAVE ORDERED); WHEN THE PROCESSING IS IN OUR
LEGITIMATE INTERESTS AND NOT OVERRIDDEN BY THE PRIVACY OR OTHER FUNDAMENTAL
RIGHTS AND FREEDOMS OF USERS, INCLUDING OUR INTEREST IN SECURING THE SERVICES
AND IMPROVING OUR SERVICES AND PRODUCTS. IF WE PROCESS PERSONAL INFORMATION IN
RELIANCE ON OUR LEGITIMATE INTERESTS (OR THOSE OF ANY THIRD PARTY), THIS
INTEREST IS TO PROVIDE OUR SERVICES AND COMMUNICATE WITH YOU ABOUT OUR SERVICES
AND FOR RESPONDING TO QUERIES, IMPROVING THE SERVICES, ADVISING USERS ABOUT NEW
FEATURES OR PRODUCTS, MAINTENANCE, UNDERTAKING MARKETING ACTIVITIES AND SIMILAR
COMMERCIAL INTERESTS TO MAKE THE SERVICES AVAILABLE FOR YOU. WE MAY HAVE OTHER
LEGITIMATE INTERESTS AND IF APPROPRIATE WE WILL MAKE CLEAR OUR LEGITIMATE
INTERESTS AT THE RELEVANT TIME; WHEN WE HAVE YOUR CONSENT, WHICH YOU MAY REVOKE
AT ANY TIME.; OR WHEN WE HAVE A LEGAL OBLIGATION TO COLLECT PERSONAL INFORMATION
FROM YOU. IF WE ASK YOU TO PROVIDE PERSONAL INFORMATION TO COMPLY WITH A LEGAL
REQUIREMENT, WE WILL MAKE THIS CLEAR AT THE RELEVANT TIME AND ADVISE YOU OF THE
POSSIBLE CONSEQUENCES IF YOU DO NOT PROVIDE YOUR PERSONAL INFORMATION.

PLEASE CONTACT US AT PRIVACY@JCREW.COM IF YOU HAVE QUESTIONS ABOUT OR NEED
FURTHER INFORMATION CONCERNING THE LEGAL BASES ON WHICH WE COLLECT AND USE YOUR
PERSONAL INFORMATION OR TO REQUEST A COPY OF THE STANDARD CONTRACTUAL CLAUSES
THAT WE USE TO FACILITATE THE LAWFUL TRANSFER OF DATA OUTSIDE THE EEA OR U.K.

HOW TO EXERCISE YOUR DATA SUBJECT RIGHTS
TO THE EXTENT PROVIDED UNDER EEA / U.K. LAW, YOU HAVE THE FOLLOWING RIGHTS WITH
RESPECT TO PERSONAL INFORMATION CONCERNING YOU:

RIGHT OF ACCESS TO YOUR PERSONAL INFORMATION RIGHT TO RECTIFICATION (I.E.,
CORRECTION, UPDATE) RIGHT TO ERASURE RIGHT TO RESTRICT PROCESSING RIGHT TO DATA
PORTABILITY (I.E., RECEIVE AN ELECTRONIC COPY OF YOUR PERSONAL INFORMATION FOR
PURPOSES OF TRANSMITTING IT TO ANOTHER ORGANIZATION) RIGHT TO WITHDRAW CONSENT
AT ANY TIME RIGHT TO EXPRESS YOUR POINT OF VIEW AND TO CONTEST A DECISION MADE
BASED SOLELY ON AUTOMATED PROCESSING THAT PRODUCES LEGAL OR SIMILARLY
SIGNIFICANTLY EFFECTS
IF YOU WOULD LIKE TO EXERCISE ANY OF THESE RIGHTS, PLEASE VISIT
HTTPS://JCREW.CLARIP.COM/DSR/CREATE FOR OUR J.CREW BRANDS,
HTTPS://JCREW.CLARIP.COM/DSR/CREATE?BRAND=MADEWELL FOR OUR MADEWELL BRAND,
AND/OR CONTACT US AT PRIVACY@JCREW.COM. IN YOUR REQUEST, PLEASE MAKE CLEAR THE
PERSONAL INFORMATION THAT IS SUBJECT TO YOUR REQUEST. FOR YOUR PROTECTION, WE
VERIFY YOUR IDENTITY BEFORE FULFILLING YOUR REQUEST. WE WILL COMPLY WITH YOUR
REQUEST AS SOON AS REASONABLY PRACTICABLE AND WITHIN THE TIME PERIODS REQUIRED
BY APPLICABLE LAW.

AS NOTED ABOVE, IF YOU HAVE A J.CREW AND/OR MADEWELL ACCOUNT, YOU ALSO MAY
REVIEW, UPDATE AND DELETE CERTAIN PERSONAL INFORMATION OR ADJUST YOUR MARKETING
PREFERENCES BY LOGGING IN TO YOUR ACCOUNT(S).

PLEASE NOTE THAT WE OFTEN NEED TO RETAIN CERTAIN PERSONAL INFORMATION FOR
RECORDKEEPING PURPOSES AND/OR TO COMPLETE ANY TRANSACTION THAT YOU BEGAN PRIOR
TO SUBMITTING YOUR REQUEST (E.G., WHEN YOU MAKE A PURCHASE OR ENTER A PROMOTION,
YOU MAY NOT BE ABLE TO CHANGE OR DELETE THE PERSONAL INFORMATION PROVIDED UNTIL
AFTER THE COMPLETION OF THE PURCHASE OR PROMOTION). WE ALSO MAY NOT DELETE
CERTAIN PERSONAL INFORMATION FOR LEGAL REASONS.

QUESTIONS OR COMPLAINTS
IF YOU HAVE A CONCERN ABOUT OUR PROCESSING OF YOUR PERSONAL INFORMATION THAT WE
ARE NOT ABLE TO RESOLVE, YOU HAVE THE RIGHT TO LODGE A COMPLAINT WITH THE DATA
PROTECTION AUTHORITY WHERE YOU RESIDE.
EU RESIDENTS
YOU HAVE A RIGHT TO LODGE A COMPLAINT ABOUT HOW WE PROCESS YOUR PERSONAL
INFORMATION WITH THE APPROPRIATE EU DATA PROTECTION AUTHORITY. PLEASE CLICK HERE
FOR MORE INFORMATION. RESIDENTS OF U.K.
UNITED KINGDOM’S DATA PROTECTION REGULATOR
INFORMATION COMMISSIONER’S OFFICE (ICO)
WYCLIFFE HOUSE, WATER LANE, WILMSLOW CHESHIRE SK9 5AF
TELEPHONE: 0303 123 1113
FAX: 01625 524510
HTTPS://ICO.ORG.UK/GLOBAL/CONTACT-US/

U.S. PRIVACY RIGHTS

THIS U.S. STATE PRIVACY RIGHTS NOTICE (“U.S. STATE NOTICE”) APPLIES TO CONSUMERS
UNDER THE STATE PRIVACY LAWS (DEFINED BELOW).

THIS U.S. STATE NOTICE SERVES AS OUR NOTICE AT COLLECTION FOR PURPOSES OF CCPA.

IN THIS U.S. STATE NOTICE:

“CONSUMER” MEANS INDIVIDUALS ACTING IN AN INDIVIDUAL OR HOUSEHOLD CONTEXT. FOR
CALIFORNIA RESIDENTS, A CONSUMER ALSO INCLUDES INDIVIDUALS IN A
BUSINESS-TO-BUSINESS CONTEXT OR EMPLOYMENT CONTEXT. THIS U.S. STATE NOTICE DOES
NOT, HOWEVER, APPLY TO OUR CURRENT AND FORMER JOB APPLICANTS, EMPLOYEES, AND
INDEPENDENT CONTRACTORS. “PROCESS” MEANS ANY OPERATION OR SET OF OPERATIONS
PERFORMED ON PERSONAL INFORMATION.. “STATE PRIVACY LAWS” MEANS THE CALIFORNIA
CONSUMER PRIVACY ACT, INCLUDING AS AMENDED BY THE CALIFORNIA PRIVACY RIGHTS ACT
(TOGETHER, THE “CCPA”), THE COLORADO PRIVACY ACT, THE VIRGINIA CONSUMER DATA
PROTECTION ACT, THE UTAH CONSUMER PRIVACY ACT (BEGINNING DECEMBER 31, 2023),
CONNECTICUT’S ACT CONCERNING PERSONAL DATA PRIVACY AND ONLINE MONITORING,
CHAPTER 603A OF THE NEVADA REVISED STATUTES, AND ALL LAWS IMPLEMENTING,
SUPPLEMENTING OR AMENDING THEM..

OTHER CAPITALIZED TERMS USED BUT NOT DEFINED IN THIS U.S. STATE NOTICE HAVE THE
MEANINGS GIVEN TO THEM UNDER STATE PRIVACY LAWS APPLICABLE TO YOU.

THIS U.S. STATE NOTICE COVERS THE TWELVE (12) MONTHS PRIOR TO THE LAST UPDATED
DATE ABOVE AND IS UPDATED AT LEAST ONCE PER YEAR. THIS U.S. STATE NOTICE IS
DESIGNED TO MEET OUR OBLIGATIONS UNDER STATE PRIVACY LAWS AND SUPPLEMENTS THE
GENERAL PRIVACY POLICIES OF J.CREW AND OUR PRIVACY POLICY. IN THE EVENT OF A
CONFLICT BETWEEN ANY OTHER J.CREW POLICY, NOTICE, OR STATEMENT AND THIS U.S.
STATE NOTICE, THIS U.S. STATE NOTICE WILL PREVAIL AS TO CONSUMERS UNLESS STATED
OTHERWISE.

WE MAY COLLECT YOUR PERSONAL INFORMATION (ALSO KNOWN AS PERSONAL DATA UNDER THE
STATE PRIVACY LAWS) DIRECTLY FROM YOU (SUCH AS WHEN YOU REGISTER FOR AN
ACCOUNT); YOUR DEVICES; OUR AFFILIATES; SERVICE PROVIDERS; PUBLIC SOURCES OF
DATA; CREDIT REPORTING AGENCIES; OR OTHER BUSINESSES OR INDIVIDUALS.

WE PROCESS YOUR PERSONAL INFORMATION TO PROVIDE YOU SERVICES AND AS OTHERWISE
RELATED TO THE OPERATION OF OUR BUSINESS, INCLUDING FOR ONE OR MORE OF THE
FOLLOWING BUSINESS PURPOSES: PERFORMING SERVICES; MANAGING INTERACTIONS AND
TRANSACTIONS; SECURITY; DEBUGGING; ADVERTISING & MARKETING; QUALITY ASSURANCE;
PROCESSING INTERACTIONS AND TRANSACTIONS; AND RESEARCH AND DEVELOPMENT. WE MAY
ALSO USE PERSONAL INFORMATION FOR OTHER BUSINESS PURPOSES IN A CONTEXT THAT IS
NOT A SALE OR SHARE UNDER STATE PRIVACY LAWS, SUCH AS DISCLOSING IT: (I) TO OUR
SERVICE PROVIDERS, CONTRACTORS, OR PROCESSORS THAT PERFORM SERVICES FOR US
(“VENDORS”); (II) TO THE CONSUMER OR TO OTHER PARTIES AT THE CONSUMER’S
DIRECTION OR THROUGH THE CONSUMER’S ACTION; (III) FOR THE ADDITIONAL PURPOSES
EXPLAINED AT THE TIME OF COLLECTION (SUCH AS IN THE APPLICABLE PRIVACY POLICY OR
NOTICE); (IV) AS REQUIRED OR PERMITTED BY APPLICABLE LAW; (V) TO THE GOVERNMENT
OR PRIVATE PARTIES TO COMPLY WITH LAW OR LEGAL PROCESS OR PROTECT OR ENFORCE
LEGAL RIGHTS OR OBLIGATIONS OR PREVENT HARM; AND (VI) TO ASSIGNEES AS PART OF AN
ACQUISITION, MERGER, ASSET SALE, OR OTHER TRANSACTION WHERE ANOTHER PARTY
ASSUMES CONTROL OVER ALL OR PART OF OUR BUSINESS (“CORPORATE TRANSACTION”)
(COLLECTIVELY, (I) – (VI) ARE “ADDITIONAL BUSINESS PURPOSES”). SUBJECT TO
RESTRICTIONS AND OBLIGATIONS UNDER STATE PRIVACY LAWS, OUR VENDORS ALSO MAY USE
YOUR PERSONAL INFORMATION FOR BUSINESS PURPOSES AND ADDITIONAL BUSINESS PURPOSES
AND MAY ENGAGE THEIR OWN VENDORS TO ENABLE THEM TO PERFORM SERVICES FOR US.

WE MAY ALSO USE AND DISCLOSE YOUR PERSONAL INFORMATION UNDER THIS U.S. STATE
NOTICE FOR COMMERCIAL PURPOSES, WHICH MAY BE CONSIDERED A SALE OR SHARE UNDER
APPLICABLE STATE PRIVACY LAWS, SUCH AS WHEN THIRD-PARTY DIGITAL BUSINESSES
(DEFINED BELOW) COLLECT YOUR PERSONAL INFORMATION VIA THIRD-PARTY COOKIES, AND
WHEN WE PROCESS PERSONAL INFORMATION FOR CERTAIN ADVERTISING PURPOSES. WE
PROVIDE MORE DETAIL ON OUR DATA COLLECTION PRACTICES IN THE TWO CHARTS THAT
FOLLOW.

PERSONAL INFORMATION COLLECTION, DISCLOSURE, AND RETENTION – BY CATEGORY OF
PERSONAL INFORMATION
WE COLLECT, DISCLOSE, AND RETAIN PERSONAL INFORMATION AS FOLLOWS:

1. IDENTIFIERS

REAL NAME, ALIAS, POSTAL ADDRESS, UNIQUE PERSONAL IDENTIFIERS, ONLINE
IDENTIFIER, INTERNET PROTOCOL ADDRESS, EMAIL ADDRESS, AND ACCOUNT NAME.