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 * Home
 * Programs
   * PuMP Blueprint Training – Public
   * PuMP Blueprint Training – Private
   * PuMP Blueprint Training – Self-paced
   * Evidence-Based Leadership Program
 * Free Introductory KPI Training
 * Measure Up Blog
 * Books
   * Prove It
   * Practical Performance Measurement
 * About
   * About PuMP Performance Measurement and KPIs
   * About Stacey Barr
     * Book Stacey to speak
   * Find your local PuMP Partner
 * Contact

KPI Training for Practical, Engaging, and Meaningful Performance Measurement


THE PUMP BLUEPRINT WORKSHOP

The PuMP Blueprint Workshop provides KPI training based on proven how-to
techniques to design, align, implement, report and use performance measures to
improve performance and reach targets.

> “Between Mark’s excellent delivery, the course content itself, and the
> engagements with the other participants, I have not enjoyed a course as much
> as my PuMP experience in a long time. Even better, the post-course support,
> through the PuMP Community is amazing. Often taking your learnings back to a
> work environment and achieving success is difficult; while PuMP may still be
> challenging, all my interactions indicate that Stacey and the team want you to
> succeed, and have set up the training and post training support with that in
> mind.” — Iain Rowley, Performance and Assurance, Defence





 


REAL SUCCESS IS MEASURABLE

High-performing organisations fulfil their mission, achieve their vision, reach
targets that matter, and do this sooner and with less effort. They have a
performance culture, of people fully engaged in their contribution to the
organisation’s success. Measuring performance, meaningfully, is an essential
cornerstone to success.

 


BUT WE STRUGGLE TO FIND THE RIGHT KPIS

Our struggles with measuring performance are, surprisingly, universal. They
transcend organisation size, industry, sector, and even country. The most common
KPI struggles, from our research, are:

 * “We can’t find meaningful measures”
 * “We don’t have a good implementation approach”
 * “Our strategy is too hard to measure”
 * “People just won’t buy in to creating and using measures”

So any good KPI training will provide solutions to these common KPI struggles.

 


KPIS ARE HARD BECAUSE OF BAD KPI HABITS

Our struggles to meaningfully measure what matters are due to bad KPI habits.
These bad KPI habits evolved through the absence of a proper and deliberate
performance measurement approach. And unfortunately, they have become common KPI
practice. Some are:

 * Writing goals with ‘weasel words’ like effective, efficient, sustainable,
   reliable, quality, etc…
 * Using measures to judge people
 * Brainstorming KPIs and measures
 * Rushing too quickly to fancy dashboards
 * Knee-jerk reacting to measure values
 * Looking for quick-fixes to hit targets

If you take any KPI training based on these common approaches, you’ll just end
up with the same old struggles and more useless measures. Unless you change your
approach, your performance culture will remain constrained by those struggles.

 


MEASURING PERFORMANCE PROPERLY CREATES A PERFORMANCE CULTURE

We can’t wait until we have a performance culture before we focus on measuring
performance. Good performance measurement is what creates a performance culture:

 * It starts by replacing fear of judgement with a passion for learning how to
   lift performance.
 * Then, we set clearer goals, measure them meaningfully, at all levels of the
   organisation.
 * Now, we have useful information for evidence-based decisions that improve
   performance.
 * This becomes a natural part of how we work, we reach stretch targets, and we
   lead our industry.
 * We become a high-performance organisation, because what we aim for, we
   achieve.

To create a performance culture, our bad KPI habits must be unlearned, and
replaced. The PuMP Blueprint is the easy, fast and engaging way to replace them.

 


THE PUMP BLUEPRINT WORKS!

PuMP is a practical and logical 8-step process to choose, create and use
measures to drive high-ROI improvement:



Archimedes said “Give me a lever long enough and a fulcrum on which to place it
and I shall move the world.” The ‘world’ is our mission, vision and goals. The
lever is our strategic initiatives. The fulcrum – what makes the leverage
possible – is meaningful measurement. And that’s what PuMP does.



 


THE PUMP KPI TRAINING IS PRACTICAL

The workshop program guides you through the exact steps you’ll follow to
implement PuMP back at work. The first two days walk you through the eight steps
of PuMP, so you know how to develop great measures. On the third day, you’ll put
the first few steps into practice, and head back to work with your measures
already drafted.

Your implementation back at work will be supported by:

 * A comprehensive reference workbook that will support your implementation back
   at work.
 * A case study demonstrating the full application of the PuMP techniques, to
   model and inspire.
 * All the time-saving templates and tools to use as you involve your colleagues
   in implementation.
 * Free membership in the online PuMP Community, to boost your implementation.

> “The stand-out feature of day 3 was the opportunity to apply the process to
> real-world problems we have in our area of Air Force strategy development &
> performance measurement. This helped reinforce my learning and also gave me a
> real-world start I can take back to my work.” – Workshop participant in March
> 2016, New Zealand




HERE IS WHAT YOU’LL LEARN AT A PUMP WORKSHOP…

Learning Outcomes Learning Objectives Benefits Help people become more aware of
the struggles they have with performance measurement that are unnecessary and
can be fixed with the right approach. Facilitate a discussion among colleagues
about their known struggles with performance measurement, and their causes.



Describe the process of performance measurement and how it solves the common KPI
struggles.

Instead of educating people in KPIs too soon, help them first appreciate why it
is worth using better KPI approaches. Guide a team of colleagues to focus on
continuous improvement as the purpose of performance measurement. Understand and
recognise the difference between poor and good performance measurement
practices.



Facilitate a dialogue among colleagues to help them understand proper
performance measurement practice.

Instead of measuring people’s performance, which creates fear, misunderstanding
and lack of engagement, reframe measurement as a tool in their hands and not a
rod for their backs. Translate immeasurable strategic or operational goals into
performance result statements that are clear, focused, and measurable.
Understand and recognise the main features of goals that make them difficult or
impossible to measure in a meaningful way.



Apply the five Measurability Tests to assess the measurability of any goal, and
reword it so that it is clear, specific and measurable.

Create a relational map of measurable performance results, to make it easier and
more logical to cascade a measurable strategy.

Instead of wasting time trying to measure goals that are too intangible to
measure, save time by first making the goals measurable. Choose the most
feasible and relevant performance measures for any measurable performance result
(or goal). Understand the limitations of common practices in choosing
performance measures, such as brainstorming.



Apply the 5 steps of Measure Design to identify and evaluate potential
performance measures for a performance result (goal).

Instead of brainstorming or buying KPIs that just don’t fit your organisation
well enough, design the right measures for your unique organisational context
and goals. Design and provide opportunities that engage all stakeholders in a
set of performance measures to build their buy-in to, and ownership of, those
measures. Understand the common obstacles that prevent or limit people from
buying in to performance measures.



Apply the PuMP Measure Gallery technique to make it quicker and easier for all
stakeholders to learn about and contribute to a set of performance measures
before they are implemented.

Instead of seeking superficial sign-off from people of a set of KPIs they should
use, build their authentic buy-in and ownership. Document the data, analysis and
reporting details for each performance measure that are required to successfully
implement each measure. Understand the main reasons why performance measures are
unable to be implemented cost-effectively, or at all.



Apply the Measure Definition technique to document sufficient detail about each
performance measure to implement it.

Instead of wasting time, money and effort collecting the wrong data in the wrong
way to calculate measures, standardise the approach with detailed measure action
plans. Interpret statistically valid signals of change in performance measures,
to focus on and quantify the gaps between as-is and to-be performance levels.
Understand the risks of using the wrong graphical tool to display performance
measures.



Interpret the signals of change in performance measures using XmR charts.

Create an XmR chart for any performance measure.

Instead of knee-jerk reacting to invalid month-to-month or
current-month-to-target comparisons, use the simplest and most appropriate chart
for highlighting valid signals of change in KPI performance. Design useful and
usable performance reports that facilitate actionable interpretation of
performance measure results and their causes. Understand the problems with
common performance report layouts that prevent actionable interpretation of
performance measures.



Apply the 5 criteria of Report Design to design performance reports that are
useful and usable in deciding on performance-improving actions.

Instead of buying dashboard apps that focus more on colourful dials and gauges
and popular charts than on driving performance improvement, create reports that
answer the only 3 questions we should ask of any KPI. Use performance measures
to guide the improvement of business processes to move as-is performance toward
to-be performance. Understand the concept of high-leverage performance
improvement.



Apply a logical approach to Using Measures with any type of business improvement
initiative in a way that creates a high return on investment.

Instead of treating symptoms of poor performance with change initiatives that
are chosen before the measures and targets, use measures to help find the root
causes of performance problems and fix those. Plan a team-based project to
select, implement and use performance measures to achieve a goal. Understand the
success factors of implementing a performance measurement project.



Apply the PuMP Pilot technique to design and prepare for the first
implementation of PuMP with a team.

Instead of trying to roll out an organisation-wide performance measurement
project all at once, start small and let the engagement and know-how and
implementation grow at the right rate for your organisation’s culture.


PUMP IS CERTIFIED THROUGH THE WORLD’S LEADING PROFESSIONAL CERTIFICATION
INSTITUTE.

PuMP is certified by APMG, the world’s leading accreditation and exam institute
for professional certifications. You can read more at the APMG PuMP
Certification information page.

When you achieve PuMP Certification, you will receive:

 * An official certificate issued by APMG confirming your PuMP Certified status
 * An official digital ‘PuMP Certified’ badge to use in your social media
   profiles, such as LinkedIn
 * Validity of your certification lasting 5 years from the date of achieving it
 * The option to apply for re-certification before your certification expires

PuMP Certification demonstrates your ability to develop performance measures
that are meaningful, aligned to strategy, implemented efficiently and focused on
driving performance improvement. This is a powerful capability to include in
your resume and give you an edge over other candidates for promotions and new
positions.

After completing the workshop, you can choose to apply for PuMP Certification,
and take the certification exam. It’s multiple-choice, online, takes less than
an hour, and you achieve certification with a 75% score. Taking the exam is a
quick, easy and fun way to review what you learned at the workshop and increase
the likelihood you’ll apply PuMP successfully at work.

(PuMP Certification is, however, not the same as a PuMP Partner License. We do
not endorse any consultant to use PuMP commercially without joining our global
licensed PuMP Team. We want clients who have invested in PuMP to have the most
professional and expert guidance possible.)



 


OUR PRESENTERS ARE KPI EXPERTS

Stacey Barr, the Performance Measure Specialist, is the creator of PuMP.

She has specialised in organisational performance measurement since 1993. Stacey
is known for her practicality, approachable presentation style, and innate
ability to balance the technical and social sides of performance measurement.

> “I cannot speak highly enough of Stacey and her Performance Measure Blueprint.
> There is a lack of good quality performance measurement training in Australia
> and I highly recommend Stacey’s training as the best in the business.” —
> Melinda Varley, Director Business Performance Management, Australian Public
> Service

Mark Hocknell, Licensed PuMP Partner Asia-Pacific, is your PuMP trainer.

Mark has been applying, facilitating and teaching PuMP since 2007. He
specializes in performance measurement and customer centric business. Mark has
an open and collaborative style, and is known for his ability to encourage and
inspire people to see things in new ways.

> “The workshop was brilliantly paced – normally on other full day workshops one
> can struggle to retain attention whereas at PuMP the pace was a good mix of
> listen, learn and apply steps, then break cycle.” — Steve Holley MBA BEng,
> Head of ICT Customer and Business Support, Gloucestershire Hospitals NHS
> Foundation Trust

Stacey’s licensed PuMP Partners in the UK, United States, Canada and Africa also
present the PuMP Blueprint Workshop, in or near your part of the world.
Registration links for all PuMP Blueprint workshops are below.

 


THE WORKSHOP PROGRAM


FOR OUR LIVE IN-PERSON PUMP BLUEPRINT WORKSHOPS:

The PuMP Blueprint Workshop is a 3-day KPI training. All days start promptly at
9am and will finish by 5pm. Over our 3 days together, we will be working through
each step in the PuMP methodology, understanding its purpose, how it works,
looking at a case study and giving you time to practice using it to measure your
own goals.

We don’t provide you with a time schedule for the 3 days, because our presenters
adjust the flow and timing based on each group’s specific needs. Suffice to say,
the overall flow follows the 8 Steps of PuMP in order. The amount of time spent
on each step, and the amount of practice and coaching, again is tailored to each
specific group.


FOR OUR LIVE ONLINE PUMP BLUEPRINT WORKSHOPS:

For our Australian, New Zealand and Asia-Pacific customers, we have scheduled
two live and online PuMP Blueprint Workshop options:

 * 3-Full-Day Intensive, which gives you a concentrated focus on learning and
   practicing just enough, and it’s more like our traditional in-person workshop
   experience. This option is great if you want to dive in and get the training
   finished in a single chunk of time, to fit amidst other commitments.
   Each day is: 8am – 4pm AEST / 9am – 5pm AEDT / 11am – 7pm NZDT
 * 5-Half-Day Relaxed, which gives you more time in between sessions to reflect
   and practice even more. This option is better if you can only get focused
   time online in smaller chunks, and prefer to have more time between new
   ideas, to ponder and practice before moving on to the next.
   Each day is: 9am – 1pm AEST / 10am – 2pm AEDT / 12pm – 4pm NZDT

These online workshops cover the same material as the traditional in-person
workshop. They are supported by the same physical training resources (we post to
you). And they include online small-group activities for a nice amount of
interaction and connection with your fellow workshop participants. They are
presented and facilitated using Zoom.

 



 


IS PUMP THE KPI TRAINING FOR YOU?

If you do any kind of work with developing or using performance measures or
KPIs, this workshop will give you the toolkit (the Blueprint!) to do it well.
The people who get the most value include the following roles:
Executives and other leaders who set the direction and encourage staff to
measure and improve the right things.

> “Stacey, the workshop that you ran was revelational – truly. As a result, it’s
> strengthened the focus in our organisation about what matters most.” — Todd
> MacDougall, CEO, Corcom

Strategic Planning and Performance Measurement Professionals who facilitate the
entire process of creating and using meaningful performance measures.

> “I cannot tell you how many times I bring people back to your measure design
> model and see it work time and time again.” — Jerry Stigall, Director,
> Organization Development, Strategy, & Policy, Douglas County Government

Business Analysts and Reporting Officers who work within specific steps of the
performance measurement process, collating and analysing data and presenting
performance information in reports.

> “The knowledge that I have gained through the workshop has enabled me to grow
> into my role as a performance measurement champion.” — Fiona Issel, Senior
> Distribution Design Support Officer, Western Power

Project Managers, Performance Improvement Officers and Consultants who use
performance measurement in their day to day client work or improvement projects.

> “So far this training has met and exceeded my expectations! I am a program
> evaluator by training and specialize in data visualization. This process will
> enhance the work I am doing right now with my clients.” — Veronica Smith,
> MSEE, Managing Director, data2insight (www.data2insight.com)

 


WE USE PUMP, TO MEASURE THE PERFORMANCE OF PUMP (OF COURSE!)

Thousands of people have attended a PuMP Blueprint Workshop delivered by Stacey
or her PuMP Partners around the world. Over 25% of participants rate the
workshop as 10/10 for value, and 89% have rated the overall value as 8 or higher
out of 10.



Here are some of the very typical comments that participants provide with their
feedback:

> “Training was extremely valuable with some powerful light-bulb moments. Very
> much challenges the status quo perspective. Much appreciated.” — Brisbane,
> March 2020
> 
> “Really useful and applicable to my role currently. Mark took his time to
> explain things in detail which was good.” — Auckland, February 2020
> 
> “Excellent pace, mix of instruction & learning by doing and relevant to real
> life organisation situations.” — Wellington, November 2019
> 
> “In terms of a workshop focused on performance measures and the importance of
> getting them right, this is the best I have been to. It was interesting,
> engaging and useful.” — Canberra, May 2019
> 
> “Very informative. The whole process was easy to follow especially with the
> use of templates provided.” — Wellington, August 2018

> “We have been battling with the inability to design measures against our
> organisations goals for sometime. This training has given us an approach to
> develop these measures…” — Melbourne, May 2018

> “The content, format input, working together was great! It’s a very functional
> course easy to understand and participate in.” — Sydney, February 2017

> “Best methodology I’ve come across – simple, thorough, no nonsense.” — Sydney,
> September 2016

> “This is the most structured, comprehensive and practical approach I found
> relevant for my work.” — Brisbane, March 2015

> “The variety of material, case study and examples was engaging. All of my
> expectations were met and exceeded. Really like the approach and the product-
> thanks.” — London, December 2014

> “Was nearly perfect! 🙂 Pragmatic, structured. We will be using it next week…”
> — London, December 2013

> “You really know your stuff. Theory and practice/tasks hand in hand. Very good
> examples and templates. You are really engaging.” — Oslo, June 2012



 


ENGAGING, RELAXED AND INTERACTIVE

You can be confident we’ll take care of you leading up to and during our live
in-person workshops:

 * We limit the instructor/participant ratio to ensure you get quality learning
   and personalised attention.
 * Shortly after you register for the workshop, you’ll receive an email
   detailing how to prepare, what to bring, and also a link to a webpage with
   all the logistical details for you.
 * The 3-day workshop starts promptly at 9am, so we recommend you arrive by 8:45
   at the latest, so we can personally welcome you and help you settle in. We’ll
   be finishing by 5pm on all days.
 * The atmosphere is always casual, friendly and interactive.
 * You’ll get a little one-on-one coaching from your instructor during the
   implementation activities.
 * Each day we’ll provide you with coffee and tea on arrival, healthy and
   decadent snacks and a delicious lunch (and we can cater for your dietary
   requirements).

  




HERE’S HOW TO REGISTER:


OUR 2024 AUSTRALIAN & NEW ZEALAND PUMP BLUEPRINT WORKSHOPS

Following are the fees for PuMP Performance Measure Blueprint Workshops we have
in Australia and New Zealand, for 2024. All amounts are in Australian dollars
(AUD) and Australian workshops incur a 10% GST.

Full fee: $3450AUD per person
($3795 with GST) Early Bird rate: $2760AUD per person
($3036 with GST) Group rate: $2760AUD per person
($3036 with GST)

Group bookings are for 2 or more people from the same organisation, in the same
booking. We offer the discount because a group booking saves us time and effort.
If you don’t register colleagues in the same booking, the group discount
therefore no longer applies, and is not retrospective.



For currency conversions, we use x-rates.com.

A condition of registering for this event is your agreement to the terms &
conditions.







FOR OUR AUSTRALIAN, NEW ZEALAND AND ASIA-PACIFIC CUSTOMERS, WE HAVE SCHEDULED
THE FOLLOWING IN-PERSON AND ONLINE PUMP BLUEPRINT WORKSHOPS.

 

 

WORKSHOP LOCATION DATES PRESENTER REGISTER Wellington, New Zealand 3 Full-Day
In-Person 7, 8 & 9 May 2024 Mark Hocknell REGISTER Online, for our Australian,
New Zealand and Asia Pacific customers 4 Half-Day Relaxed 12-13 & 17-18 June
2024 Mark Hocknell REGISTER

 

If you cannot register online, you can download our offline registration form,
fill it out, scan it and email back to us at info@staceybarr.com.



OUR CURRENT 2024 GLOBAL PUMP BLUEPRINT WORKSHOPS

These workshops are offered by our international team of licensed PuMP Partners.
Our Partners may offer different formats for the PuMP Blueprint Workshop to
those offered in Australia, and they may have different terms and conditions to
ours, since they operate in different countries with different circumstances.

 

 

WORKSHOP LOCATION DATES PRESENTER REGISTER North America, PuMP Online
Interactive
Adura Strategy
5 Half-Day Relaxed 15-19 April 2024 Louise Watson REGISTER
earlybird ends 21 March 2024 Africa, PuMP In-Person, Cape Town SA
Provided by BSEA
3 Full-Day 8-10 May 2024 Peter Ndaa REGISTER UK & Europe, PuMP Online
Interactive
Rubica Analytics
5 Half-Day Relaxed 13-17 May 2024 Paul Frith REGISTER North America, PuMP Online
Interactive
Adura Strategy
5 Half-Day Relaxed 3-7 June 2024 Louise Watson REGISTER
earlybird ends 9 May 2024




TERMS & CONDITIONS FOR WORKSHOPS HOSTED BY STACEY BARR PTY LTD

Our licensed Partners may have different terms and conditions to ours, since
they operate in different countries with different circumstances.

GUARANTEE

If during the workshop you decide to withdraw from it, and wish to obtain your
money-back guarantee, you must do so either at the workshop, or in writing
within 3 months of your attendance at the workshop.

CANCELLATION POLICY

You may make substitutions at any time prior to the workshop. No substitutions
can be accepted after the workshop start. Cancellations and transfers to a
future course will incur a $198 service fee per registrant. Registered
participants who do not attend the workshop or who cancel less than 2 weeks
prior to the workshop either forfeit the workshop fee or can transfer to a
subsequent workshop (one transfer only).

PROGRAM CHANGES

Stacey Barr reserves the right to alter dates and/or times of the workshop if
registration criteria are not met or if conditions beyond her control occur. All
efforts will be made to contact each registrant if changes occur. If the program
is not held for any reason, Stacey’s liability is limited to the workshop fee
only.

* EARLY BIRD RATE

To qualify for the Early Bird rate we must receive your registration and payment
on or before the Early Bird dates listed to the right, with the workshop
locations. We want to be fair to everyone! Early Bird rate and Group Booking
discount cannot be combined.

** GROUP BOOKINGS

The group discount is for 2 or more people from the same organisation in the
same booking.

INTELLECTUAL PROPERTY

Certification and training in PuMP® is for internal facilitation and personal
use only. Any other use of PuMP® requires permission from Stacey Barr.

CURRENCY CONVERTER

The currency converter link provided is for a website that has no relationship
whatsoever with Stacey Barr Pty Ltd. It is provided simply for your convenience
only and we cannot certify nor be held accountable for its accuracy.

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DO YOU HAVE ANY QUESTIONS?

If you have any questions at all about the PuMP Performance Measure Blueprint
Workshop, please email us at info@staceybarr.com and we will respond within 2
business days (usually much faster).


CONNECT WITH STACEY


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Suite 117 Level 14,
167 Eagle Street,
Brisbane Qld 4000,
Australia
Stacey Barr Pty Ltd
ACN: 129953635
Director: Stacey Barr
TF: 1800 883 458
+61 1800 883 458
info@staceybarr.com


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