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detailed in our Cookie notice. We also use these cookies to understand how
customers use our services (for example, by measuring site visits) so we can
make improvements.

If you agree, we'll also use cookies to complement your shopping experience
across the Amazon stores as described in our Cookie notice. Your choice applies
to using first-party and third-party advertising cookies on this service.
Cookies store or access standard device information such as a unique identifier.
The 103 third parties who use cookies on this service do so for their purposes
of displaying and measuring personalized ads, generating audience insights, and
developing and improving products. Click "Decline" to reject, or "Customise" to
make more detailed advertising choices, or learn more. You can change your
choices at any time by visiting Cookie preferences, as described in the Cookie
notice. To learn more about how and for what purposes Amazon uses personal
information (such as Amazon Store order history), please visit our Privacy
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Shipping and Delivery  ›  Amazon Prime  › 


AMAZON PRIME TERMS AND CONDITIONS

Last updated 21 October 2019.



These Amazon Prime Terms & Conditions are between you and Amazon EU S.à r.l.,
Amazon Media EU S.à r.l. and Amazon Digital UK Limited and their affiliates
("Amazon", “we”, "us" or “our”) and they govern your and our respective rights
and obligations.

Together with the below linked terms and notices (collectively, these "Terms"),
they constitute the agreement between you and us related to your Amazon Prime
membership on the Amazon.co.uk website (the "Amazon Website"). Please read these
Terms carefully.



 * If you use Amazon Photos, the Amazon Photos Terms of Use apply
 * If you use the Prime Video Service, the Prime Video Terms of Use apply
 * If you use the Prime Music Service, the Amazon Music Terms of Use apply
 * If you use the Kindle service, the Kindle Store Terms of Use apply



Please also see our Privacy Notice, our Cookies Notice and our Interest-Based
Ads Notice.




1. THE SERVICE

Amazon Prime is a membership program offering multiple benefits and services to
its members as set out in these Terms (collectively “Prime Service”).

Amazon EU S.à r.l. collects the Amazon Prime membership fee and is the seller of
record of delivery and other non-digital benefits, Amazon Digital UK Limited is
the seller of record of Amazon Prime Video and Amazon Prime Music, and Amazon
Media EU S.à r.l. is the seller of record of all other digital Prime benefits.

If you sign up for an Amazon Prime membership directly through us, you expressly
request that we start providing you the Prime Service within your 14-day
cancellation period.




2. PRIME BENEFITS

2.1. Prime Delivery Benefits and Eligible Purchases

Amazon Prime members can benefit from a range of delivery benefits, including
fast shipping at no additional cost or at a discounted price.

Products eligible for Prime will be designated as such on the product pages.
They are limited to certain products sold by Amazon (or third-party sellers
participating in Prime) on the Amazon Website.

Prime delivery benefits depend on stock availability, order deadlines, and the
delivery address. Products with special delivery characteristics, such as
heavy/bulky, oversized or containing hazardous materials, may be excluded. Some
special product, order and/or handling fees, and/or taxes may still apply to
eligible purchases.

If only some items in your order are eligible for Prime, you will pay applicable
delivery charges for the ineligible items. Changing or combining orders, or
changing your shipping address, speed, or preferences might affect Prime
eligibility.

Detailed information on Prime Delivery options and applicable restrictions can
be found here.

2.2. Other Benefits

Your other Prime benefits are described here.




3. MEMBERSHIP

3.1. Membership fees, models and duration

The current membership fees, the available membership models and duration of the
Prime Service are stated here. If you sign up for your Prime membership through
us, you will find details about the membership model you are subscribed to, the
applicable membership fee and the next due date in Your Account.

The Prime membership fee is non-refundable except as expressly set forth in
these Terms.

3.2. Payment

If you sign up for your Prime membership through us, are billed by us and you do
not notify us before the next due date of your membership fee that you want to
end your membership at this date or cancel your membership in your Amazon
customer account, we will automatically charge the then-applicable periodic
membership fee using your preferred payment method.

If your preferred payment method becomes invalid during your membership period,
or if the charge is refused for any other reason outside our control, you
authorize us to use any other payment method we have on file in your Amazon
customer account. If all your payment methods on file are declined, you must
provide us a new eligible payment method within 30 days or your membership will
be cancelled.

If you signed up for your Prime membership through a third party, and are not
billed directly by us, the payment terms provided by the third party will apply
to your membership.

3.3. Cancellation by you and refunds

If you signed up for your Prime membership directly through us, you may cancel
it any time by visiting Your Account and adjusting your membership settings. You
may also contact customer service. If neither you nor anyone authorised by you
to use your account has taken advantage of any Prime benefits in the current
membership period, we will refund this membership fee in full. Otherwise you may
be eligible for a partial refund of this membership fee based on benefits usage
by you or anyone authorised by you to use your account in your current
membership period.

If you signed up for your Prime membership through a third party, you may need
to contact the third party to cancel your membership or receive any refund under
its applicable policies.

Prime memberships redeemed through a promotional or gift code are not
refundable.

3.4 14-day right of withdrawal

If you paid your membership fee to us as soon as you joined Amazon Prime you may
withdraw within 14 days. If neither you nor anyone authorised by you to use your
account has taken advantage of any Prime benefits in the current membership
period, we will refund this membership fee in full. Otherwise, we will issue you
a partial refund based on use of Prime benefits during that time by you or
anyone authorized by you to use your account.

To withdraw within the 14-day period, you can adjust your membership settings in
Your Account, contact customer service or you can use this cancellation form. To
meet the withdrawal deadline, it is sufficient for you to send your
communication concerning your exercise of the right of withdrawal before the
withdrawal period has expired.

3.5 Promotions and trial memberships

From time to time, we may offer certain customers specific trial or other
promotional memberships, which are subject to these Terms except as otherwise
stated in the promotional membership terms. Trial and promotional members may at
any time choose not to convert or continue to paid or non-promotional membership
as set out in these Terms and in the promotional membership terms through Your
Account.

3.6. Acceptance of membership

We reserve the right to accept or refuse your membership, to the extent
permitted by applicable law.

3.7. No transfer or assignment of membership or benefits

You may not transfer or assign your Amazon Prime membership or any Prime
benefits including promotion codes for Prime memberships or benefits, except as
expressly allowed in these Terms.

3.8. No resale, rental or shipping to customers

Prime members are not permitted to purchase products for the purpose of resale,
rental, or to ship to their customers or potential customers using Prime
benefits.

3.9. No minors

The Prime Service is only available to end consumers aged 18 years or older.




4. TERMINATION

We may terminate your Amazon Prime membership with 14 days’ notice for
convenience and will issue a prorated refund of your paid Prime membership fee
based on the time remaining in your current membership period.

We may terminate your Amazon Prime membership immediately by notice if we
consider that (a) your use of the Prime Service materially breaches these Terms
or any applicable law or (b) you fraudulently use or misuse the Prime Service.
In this case we will not give any refund. We will inform you of the termination
of your Amazon Prime membership and your right to appeal.

You may terminate your Amazon Prime membership at any time in accordance with
Clause 3.3.




5. AGREEMENT CHANGES

We may change these Terms or the Prime Service, or any part of it, at any time:
for legal or regulatory reasons; for security reasons; to enhance existing
features or add additional features to the Prime Service; to reflect
advancements in technology; to make reasonable technical adjustments to the
Prime Service; and to ensure the ongoing operability of the Prime Service.

If we make changes, we will inform you in due form and time about it and remind
you of your rights. You will be able not to accept these changes and you will
keep the possibility to cancel your Amazon Prime membership at any time.

Regardless of any changes to these Terms or the Prime Service, any increase in
the applicable membership fee will not apply before the end of your current
membership period.

If any change is found invalid or for any reason unenforceable, that change is
severable and does not affect the validity and enforceability of any remaining
changes or conditions




6. OUR LIABILITY

We are liable for any damage you suffer as a result of gross negligence or
wilful misconduct by us, including by our directors and legal representatives.

In addition, we are liable for breach of our obligations under these Terms which
are essential for the provision of Prime and which you rely on when joining
Prime. In this case, we are only liable for losses and damage that were
foreseeable to both you and us when you joined Prime.

Nothing in this paragraph affects your statutory rights as a consumer or limits
our liability for damages from injury to life, body or health, for a breach of a
guarantee or for fraudulently concealed defects.

The Conditions of Use and Sale shall also apply.




7. EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our
obligations under these Terms if the delay or failure arises from any cause
which is non foreseeable and beyond our reasonable control.




8. APPLICABLE LAWS

These conditions are governed by and construed in accordance with the laws of
the Grand Duchy of Luxembourg (with the exception subject to the exclusion of
its conflict of law provisions), and the application of the United Nations
Convention of Contracts for the International Sale of Goods is expressly
excluded. If you are a consumer and have your habitual residence in the EU or
the UK, you additionally enjoy the protection afforded to you by mandatory
provisions of the law of your country of residence. We both agree to submit to
the non-exclusive jurisdiction of the courts of the district of Luxembourg City,
which means that you may bring a claim to enforce your consumer protection
rights in connection with these Conditions of Use in Luxembourg, the UK or in
the EU country in which you live. If you reside in the EU, the European
Commission provides for an online dispute resolution platform, which you can
access here: https://ec.europa.eu/consumers/odr. If you would like to bring a
matter to our attention, please contact us.




9. CUSTOMER SERVICE

For any additional questions, you may contact Amazon‘s customer service.




10. OUR DETAILS

For Amazon EU S.à.r.l:

Amazon EU

S.à.r.l., société à responsabilité limité,

38 avenue John F. Kennedy

L-1855 Luxembourg

Share capital: 125.100 €

Registered in Luxembourg:

RCS Luxembourg: B-101818

Business License Number: 134248

Luxembourg VAT Registration Number: LU 20260743



Local Registered Branch:

Amazon EU SARL, UK Branch, 1 Principal Place, Worship Street, London, EC2A 2FA, United Kingdom

Registered in England and Wales

Company Registered Number: FC032354

UK Establishment No. BR017427

UK VAT Number: GB 727255821



For Amazon Media EU S.à.r.l:

Amazon Media EU S.à.r.l, Société à responsabilité limité, 38 avenue John F. Kennedy L-1855 Luxembourg

Share capital: EUR 12,500 €

Registered in Luxembourg

RCS Luxembourg: B-112767

Business License Number: 110001

Luxembourg VAT Registration Number: LU 20944528



For Amazon Digital UK Limited:

Amazon Digital UK Limited, 1 Principal Place, Worship Street, London, EC2A 2FA, United Kingdom

Registered in England and Wales

Registered number: 06528297 

VAT number: 882596668



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