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PRIVACY POLICY
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SCHNEIDER ELECTRIC DATA PRIVACY POLICY
1. Changes to this Privacy Policy
Schneider Electric may modify this Privacy Policy as needed. This new Privacy
Policy has evolved since its last update of 13 May 2013.
Schneider Electric reserves the right to modify this Privacy Policy as needed,
for example to comply with evolutions in laws, regulations, Schneider Electric
practices and procedures, or requests by supervisory authorities.
In this case, Schneider Electric will inform impacted individuals of material
changes in this Privacy Policy. Schneider Electric will post new versions on
relevant internal and external websites and digital platforms.
The main changes and reasons for changes between the current version of this
Privacy Policy and the previous version are the following:
- Consistent wording across Schneider Electric digital platforms and increased
transparency on data processing and protection practices;
- Changes to address new regulatory requirements resulting from the CCPA
(California Consumer Privacy Act);
- Specifying in our Cookie Notice examples of cookies and similar technologies
we use.
2. Why this Privacy Policy?
Schneider Electric is committed to protecting your privacy and personal
information. This Privacy Policy informs you of our privacy practices and of how
personal information is protected. You should read it before accessing Schneider
Electric digital content.
Schneider Electric strongly supports the fundamental rights to privacy and data
protection as well as compliance with national and international privacy laws.
This Privacy Policy describes how Schneider Electric processes and protects
personal information of individuals who use our websites and other digital
platforms as well as in the context of our offline business activities.
Schneider Electric has adopted an internal Global Data Privacy Policy which is
applicable to all our subsidiaries for the collection, processing, use,
dissemination, transfer and storage of personal information. It imposes common
rules for all of our subsidiaries of all countries, and aims at ensuring a high
level of protection of personal information within Schneider Electric.
Schneider Electric has also established this Privacy Policy as an external
publication of our Binding Corporate Rules (“BCR”), approved by data protection
supervisory authorities of the European Union in November 2012 for the
processing of personal information from the EEA as a data controller. In the
Schneider Electric’s Binding Corporate Rules, we respect and take into account
the major principles of EU data protection rules as one of our Head Offices is
located in the European Union.
3. What is the scope of this Privacy Policy? Who is in charge of data
processing?
This Privacy Policy applies to all Schneider Electric subsidiaries and digital
content, unless a specific privacy notice has been released to supplement it or
to replace it. You should check the privacy notices made available to you on
each digital platform such as websites or applications.
Schneider Electric is a global company, with legal entities, business processes,
management organizations, and system infrastructure that cross borders. This
Privacy Policy applies to all Schneider Electric data processing activities run
by our controlled subsidiaries, including product and service offerings and
digital content (e.g. event registrations, websites, applications, tutorials,
e-trainings, newsletters, advertising, and other communication). It may however
be supplemented by a more specific privacy notice/statement/policy or even
superseded by another policy, specific to a particular Schneider Electric
program, product, service, content or entity. It is important that you read the
statements made available to you for your full information. For instance, the
processing of job candidate applications is governed by the privacy notice
posted on our Career Portal.
The data controllers of the data processing activities are the Schneider
Electric subsidiaries who have determined the data processing means and
purposes. They may vary on a case-by-case basis. For information you can contact
us at Global-Data-PrivacyATschneider-electric.com [Replace in the address AT by
@]
This Privacy Policy binds all Schneider Electric controlled subsidiaries, and
their employees.
Any order made by you online is also subject to the terms and conditions
provided on the relevant sites. You must read them.
4. Why do we collect and use personal information?
We use personal information for various purposes, including to fulfill orders
and requests, to manage customer and prospect relationships, conduct surveys,
improve our products, services, digital content as well as user journeys, manage
user accounts and programs, analyze activities on our digital platforms, run
marketing activities, provide user with contextual and relevant information,
ensure the security of our activities, protect against fraud, and, more
generally, run our business activities.
Our primary goal in collecting information is to provide you with superior
service and a smooth, efficient and personalized experience while using our
digital content.
Schneider Electric collects personal information for the following purposes:
- To fulfill orders of product, services and digital content. We collect this
information to deliver your order, to obtain payment, to provide the
functionalities of our applications, to communicate with you about the status of
your order and for contract management purposes;
- To better address future requests for information and support. We keep record
of exchanges including personal information to provide an optimized service on
contacting us for support;
- For relationship management purposes which includes communicating about the
products, services and digital content including email communications and
messaging;
- To conduct surveys and polls. We may collect personal information to complete
surveys and contact you for follow-up. We use this information to measure
satisfaction, get to know our customers better and improve products, services
and digital content;
- To improve our products, services and digital content; for instance, we
analyze the use of our applications and websites in order to identify areas and
functionalities where users have difficulties, and we improve them;
- To learn about your browsing and searching activity. We collect navigation
information when you visit our digital content or click on links for products
and services. We collect this information to improve user experience for next
visits (e.g., country selection or profile-focused content), help our websites
run more efficiently, to gather broad demographic information to analyze the
websites’ activity and performance, and to evaluate the relevance and
effectiveness of our advertising to better serve our customers. We may use
cookies and other identifiers or similar technologies (referred to hereinafter
as "Cookies") to obtain information on the referring website, type of browser
used, the content viewed, as well as the date and time of access to the digital
content. You may read our Cookie Notice for more information on our use of
Cookies and your options for managing Cookies;
- To manage user digital accounts. We collect personal information at
registration on our digital platforms (e.g. partner portal, ordering platform,
mobile apps) to authenticate you, manage credentials to enable you to navigate
through several digital platforms without having to re-authenticate (cf. single
sign-on) and to interact with you;
- To run promotional programs and activities: we collect personal information
when you join a promotional or reward program or activity. We use this
information to administer the program or activity, to send relevant e-mails
about the program and activity, notify winners, and make the winners' list
publicly available in accordance with applicable regulations and laws;
- To send you marketing information by mail, fax, phone, text messages, email
and electronic communications about promotions, news and new products or
services that we think may be of interest to you in compliance with applicable
opt-in and opt-out requirements. This can be conducted by Schneider Electric,
its subsidiaries or selected third-parties acting on our behalf;
- To provide you with certain communications and/or targeted information about
our products and services (or of our subsidiaries) through pop-ups, banners,
videos, emails and any other advertising format. For instance, we may provide
you with contextual advertising or other content, based on browsing information.
We may also use location data to inform you about local promotions and
activities. Please read our Cookie Notice for more information on the use of
Cookies and your options for managing them;
- To combine information obtained online from different digital platforms and
the information we collected about you offline to create a profile of you that
we may use for giving you personalized services. For example, a user that we
believe is an electrician (due notably to information provided at the time of
registration and other information obtained from third-party sources), may see
profile related advertising and/or on third-party websites and apps that a user
with another energy-related specialty would not see. Similarly, users may see
different content or receive different emails containing different
advertisements or surveys. We may also use Cookies to geographically target
users;
- To ensure the security of our products, services and digital content, of our
activities and of others, for the protection against fraud and the compliance
with our terms and conditions and this Privacy Policy. We may also investigate
potential breaches;
- To enable or administer our business, such as for quality control and
consolidated reporting;
- To support corporate transactions or reorganizations in which Schneider
Electric is involved;
- For business continuity and disaster recovery;
- To comply with legal obligations to which we are subject. For example,
accounting and tax obligations;
- Any other purpose otherwise conveyed to you.
5. What type of personal information do we process?
Schneider Electric processes various types of personal information including
identity and contact related information, professional related information,
information about preferences, interactions with us, financial related
information, online traffic data and the content you provide to us. In most
instances this information is obtained from customers, partners and users. We
also purchase lists from marketing agencies and obtain information from our
partners, through Cookies and social networks.
Personal information (also called personal data) is any information relating to
an identified or identifiable individual. An identifiable individual is one who
can be identified, directly or indirectly, in particular by reference to an
identifier or to one or more factors specific to his physical, physiological,
mental, economic, cultural or social identity.
The types of personal information we process about you may include:
- Identity and contact related information, such as name, company, email
address, phone number, photo, age range, contact addresses;
- Professional information, such as customer type, purchasing authority,
purchasing timeframe; acquisition and use of Schneider Electric products,
services and digital content;
- Information (e.g. energy consumption) which is specific to the digital
platform you use;
- Your preferences such as product and service preferences, contact preferences,
marketing preferences;
- Your interactions with us such as queries, orders, claims, survey answers;
- Financial-related information such as bank account details, credit card
information;
- Online traffic data such as IP address, device and system identifiers, your
Schneider Electric user ID and password, referring website, type of browser
used, consulted content, and location, based either on your IP address or on
information transmitted by your mobile device;
- Content that you have provided via online forums or otherwise (see section 6
“Your content” below).
This Privacy Policy does not cover personal information rendered anonymous, that
is if individuals are no longer identifiable or are identifiable only with a
disproportionately large expense in time, cost, or labor. If anonymized data
becomes identifiable, then this Privacy Policy shall apply.
In most instances we collect personal information directly from users who have a
business relationship with us. We may also obtain information through a reseller
or a business partner, by purchasing customer lists from marketing agencies,
from your online browsing experience, from social networks when you connect with
these network’s credentials and through Cookies.
6. Your content
You may choose to contribute content, including photos or comments, to online
forums, applications or other digital platforms operated by Schneider Electric.
Your content must be harmless. It must respect the law, the rights and interests
of others. You need to have obtained consent before sharing someone else’s data.
You should apply caution before sharing information in a forum.
The content provided to us must respect the rights and interests of others,
including their rights to protection of personal information and privacy. It
should not be offensive, disrespectful or be harmful in any way.
Any provision of personal information to Schneider Electric about another
individual must be compliant with privacy laws, including with notice and
consent requirements for the disclosure of that information.
While Schneider Electric strives to protect your personal information, providing
it online on shared forums is not risk-free. If you post, comment, indicate
interest, or share personal information, including photographs, to any forum,
social network or blog, please be aware that any personal information you submit
can be read, viewed, collected, or used by other users of these forums, and
could be used to contact you, send you unsolicited messages, or for purposes
that neither you nor Schneider Electric have control over. Schneider Electric is
not responsible for the personal information you choose to submit in these
forums. You should apply caution before deciding to share information about
yourself or another person.
7. Who do we share personal information with?
We share personal information with the Schneider Electric subsidiaries and the
service providers involved in our activities, with advertising and marketing
agencies, with social networks if you use their login credentials, with
third-party websites if you register with Schneider Electric credentials,
competent regulatory bodies and authorities and business successors.
Schneider Electric is a global group of companies which works as one. To provide
the best service to customers, prospects and users, personal data may be shared
amongst personnel working for different entities. It may be the case, for
example, for customer relationship management, sales or product support,
marketing, product development purposes, improvement of the products, services
and digital content, data quality checks, or security, finance, regulatory and
compliance purposes.
We resort to service providers to carry out data processing activities and to
provide our products, services and online content to you. These service
providers include, without limitation, providers of hosting facilities,
information systems, advertising and marketing agencies, IT support, security
services, financial services, carriers who deliver products, outside accounting
firms, lawyers and auditors.
We ensure all service providers working under contract for Schneider Electric
are compliant with data privacy laws and aligned with Schneider Electric
guidelines.
We also share the information as follows:
- In connection with the provision of advertising, we may share some limited
personal information (e.g. device identifiers, Cookie identifiers) with ad
exchanges or agencies that manage advertising on third-party websites and apps
on which you may see advertising.
- You may access our digital content and/or register through login credentials
of third-party websites (such as Facebook and LinkedIn). If you do so, we will
be able to access some of the information you registered on these social
networks, to assist you to pre-fill the registration form for Schneider Electric
digital content. By using the login credentials of these third-party websites,
you may at the same time inform your contacts on these sites that you have
created an account with Schneider Electric. If you want to know more about the
information accessible by your contacts on these sites and how to restrict their
communication, we encourage you to read their terms of use and privacy policies.
- Schneider Electric may disclose your personal information as necessary to
potential buyers and successors in title, to facilitate a merger, consolidation,
transfer of control or other corporate reorganization in which Schneider
Electric participates.
- Where required by law or court orders or to protect our legal rights, we will
disclose your personal information to government agencies, regulators and
competent authorities.
- In other ways described in this Privacy Policy or to which you have otherwise
consented.
- Aggregated with other information, in such a way that your identity cannot
reasonably be determined (for example, statistical compilations).
We will not sell or rent your personal information to a third party without your
permission.
8. How do we protect personal information?
Schneider Electric complies with widely recognized key data protection
principles (fairness, purpose limitation, data quality, data retention,
compliance with individuals’ rights, security) and takes reasonable measures for
the security of personal information.
Schneider Electric respects the privacy rights and interests of individuals.
Schneider Electric and its subsidiaries observe the following principles when
processing personal information:
1. Processing personal information fairly and lawfully;
2. Collecting personal information for specified, legitimate purposes and not
processing it further in ways incompatible with those purposes;
3. Collecting personal information which is relevant to and not excessive for
the purposes for which it is collected and used. We may render information
anonymous when feasible and appropriate, depending on the nature of the data and
the risks associated with the intended uses;
4. Maintaining accurate personal information, and where necessary, kept
up-to-date. We will take reasonable steps to rectify or delete information that
is inaccurate or incomplete;
5. Keeping personal information only as long as it is necessary for the purposes
for which it was collected and processed;
6. Processing personal information in accordance with individuals’ legal rights;
7. Taking appropriate technical, physical, and organizational measures to
prevent unauthorized access, unlawful processing, and unauthorized or accidental
loss, destruction, or damage to personal information;
8. When processing sensitive personal information, ensuring appropriate notice
and consent or that the processing otherwise complies with applicable law;
Schneider Electric and all its subsidiaries must ensure that the above
principles are complied with.
Schneider Electric and its subsidiaries are committed to taking commercially
reasonable technical, physical, and organizational measures to protect personal
information against unauthorized access, unlawful processing, accidental loss or
damage, and unauthorized destruction. We offer the use of secure servers to
enable you to place orders or to access your account information. We implement
access control measures for our internal systems that hold personal information.
Authorized users are given access to such systems through the use of a unique
identifier and password. Access to personal information is provided to our staff
for the sole purpose of performing their job duties. We sensitize our employees
on proper use and handling of personal information. We also require our service
providers to maintain compliant security measures. We implement security
measures to determine the identity of registered users, so that appropriate
rights and restrictions can be enforced for these users. In case of a registered
user, we use both log ins and passwords for authentication. You are responsible
for maintaining the security of your log-in credentials.
By using our digital content or providing personal information to us, you agree
that we may communicate with you electronically or otherwise about related
security, privacy, use and administrative activities.
In spite of our efforts to implement appropriate security measures, online
browsing carries inherent risks and we cannot guarantee that it is risk-free.
9. Third-party websites and social media
You should read the privacy policy of third-party websites and social media and
adjust privacy settings as you see fit. Non-Schneider Electric websites and
platforms are not covered by this Privacy Policy.
Schneider Electric digital platforms may provide links to third-party
applications, products, services, or websites for the user convenience and
information. If you access those links, you will leave the Schneider Electric
digital platform. Schneider Electric does not control those third-party sites or
their privacy practices, which may differ from Schneider Electric’s practices.
We do not endorse or make any representations about third-party sites. The
personal information you choose to provide or that is collected by, these third
parties are not covered by the Schneider Electric Privacy Policy. We encourage
you to review the privacy policy of any site you interact with, before allowing
the collection and use of your personal information.
We also provide social media links that enable you to share information with
your social networks and to interact with Schneider Electric on various social
media sites. The use of these links may result in the collection or sharing of
information about you. We encourage you to review the privacy policies and the
privacy settings of the social media sites with which you interact to make sure
you understand the information that may be collected, used, and shared by those
sites and to adjust these settings as you see fit.
10. What are your rights?
Schneider Electric will comply with your data protection rights, including your
rights to request access to your personal information and to request that it be
deleted or amended. You can always opt out of any direct marketing activity
performed by Schneider Electric.
Schneider Electric will comply with your data protection rights, including your
rights to access and correct your personal information. You may inquire about
the nature of the personal information stored or processed about you by any
Schneider Electric entity. You will be provided access to your personal
information, regardless of the location of the data processing and storage.
You can request access to your personal information and request that it be
deleted or amended at any time.
Individual Rights Requests can be sent to:
Global-Data-PrivacyATschneider-electric.com [Replace in the address AT by @].
You always have the right to opt out of our marketing communications. Your prior
consent is sought, when required by any applicable law. To opt out of marketing
emails, simply use the functionality provided at the bottom of any email we
send.
Country-specific sections may supplement this section.
11. Important information for California residents
Schneider Electric in the USA is providing this supplemental privacy notice to
give California residents the additional information required by the California
Consumer Privacy Act (the “CCPA”).
At Schneider Electric, we are committed to protecting the privacy and security
of all the personal information that is entrusted to us. We have a Global
Privacy Program, based on Binding Corporate Rules, to demonstrate our strong
support for the fundamental rights to privacy and data protection. We are also
committed to complying with the privacy laws in all the countries where we
operate. The Schneider Electric Privacy Policy describes our privacy and
security practices.
Schneider Electric is primarily focused on serving business and professional
customers. We do collect a limited amount of consumer data from individuals who
provide it to us via our online forms or by otherwise interacting with our
websites or apps. We also receive consumer data in connection with our smart
home products. This supplemental privacy notice explains how we comply with the
CCPA for this information.
11.1 CCPA Rights
The CCPA provides California residents with specific privacy rights, including
the right to receive a privacy notice, the right to know what information we
have collected about you during the past 12 months, and the right to know what
categories of personal information we have shared with third parties. CCPA gives
California residents the right to opt-out of having their personal information
sold1. CCPA also gives California residents the right to request deletion of
their personal information.
For information that Schneider Electric collects subject to the CCPA, this
notice describes the categories of information that we collect from California
residents generally, the purposes for which we use the information, and the
categories of third parties to whom we disclose the information for business
purposes. We may collect and share other categories of information with your
consent.
Schneider Electric does not sell personal information. As described below, we
may share personal information with our Affiliates2 and service providers. We
may also disclose personal information to third parties for business purposes as
permitted by CCPA, such as to our auditors, for compliance or security, or in
connection with mergers and acquisitions.
We may also share personal information with third parties based on your consent,
such as if you request a referral to a distributor or installer, enroll in a
co-branded marketing program or if you accept our use of third-party advertising
cookies, as described in our Cookie Notice.
11.2 How to Exercise Your Rights
If you are a California resident, you may exercise your rights or authorize
another person to act on your behalf by:
• Calling Schneider Electric at 800-789-3508
• Emailing us: Global-Data-Privacy@schneider-electric.com
Please note that we will need to verify your identity before we can fulfill your
request. Because the information that we maintain subject to CCPA generally
consists of marketing information, we will generally verify your identity using
your email address. We will respond to requests using the email address that is
associated with the information we maintain.
If you would like to designate an agent, please send an email from your own
email address to Global-Data-Privacy@schneider-electric.com indicating the name
and email address of your agent. We will respond to that person’s requests using
both your email address and the agent’s email address.
Please understand that your rights are subject to some limitations. If you
request that we delete your personal information, we will do so except in those
situations where our retention is required for our internal business purposes,
to finalize the ongoing business operations we have we you, to log your request
or otherwise permitted by CCPA (such as for fraud prevention or legal
compliance). In these situations, we will retain your information in accordance
with our records retention program and securely delete it at the end of the
retention period.
Additionally, please note that many companies sell and install Schneider
Electric products. We do not operate these companies, and we do not have any
access to their databases. If you have registered with or purchased Schneider
Electric products from another company, please contact that company directly to
exercise your CCPA rights.
11.3 Financial Incentives
Schneider Electric collects personal information in order to deliver offers and
promotions and to enable loyalty programs. While we cannot calculate the precise
value of your information to us, our offers and incentives generally reflect the
value of the relationships that we have with the individuals who participate in
the program.
We will not discriminate against you if you exercise your rights under CCPA.
However, if you ask us to delete your information, you will not be able to
receive additional offers or promotions. Any offers or promotions sent to you
previously will continue to be honored according to their original terms.
11.4 CCPA Right to Know Disclosures
Category of Personal Information and Representative Data Elements
Purpose for Collecting and Sharing the PI
Categories of Third Parties to whom this type of Personal Information is
Disclosed for a Business Purpose
Contact Information: Name; Username; Mailing address; Email address; Telephone
number; Mobile number We use this type of information to identify you and
communicate with you, including: To send transactional messages (such as
confirmations); To send marketing communications, surveys, and invitation; To
personalize our communications and provide customer service, For our Everyday
Business Purposes³ We may disclose this type of information to our Affiliates
and to Service Providers, including to social media companies that use the data
only to identify which of our customers use their platforms so that we can
deliver ads to you on the platform. Third parties who deliver our
communications, such as the postal service and couriers; Third parties who
assist us with address hygiene and fulfillment; Other third parties as required
by law Relationship Information: Personal characteristics and preferences, such
as your age range, marital and family status; Loyalty and rewards program data;
Household demographic data, including census data; Data from social media
profiles; Hobbies and interests We use this type of information: To better
understand you and to understand our customers generally; For product and
service development and improvement; To identify prospective customers; For
internal business purposes, such as quality control, training and analytics; For
our Everyday Business Purposes We may disclose this type of information to our
Affiliates and Service Providers and to: Third parties with whom we have joint
marketing and similar arrangements; Our lawyers, auditors and consultants; Other
third parties as required by law Transaction and Interaction Information:
Account information and related records; Records related to use of our websites
and apps; Authentication data (passwords, account security questions); Customer
service records; Visitor logs We use this type of information: To fulfill our
business relationship with you, including customer service; For recordkeeping
and compliance, including dispute resolution; For internal business purposes,
such as finance, quality control, training, reporting and analytics; For risk
management, fraud prevention and similar purposes; For our Everyday Business
Purposes We may disclose this type of information to our Affiliates and Service
Providers and to: Third parties with whom we have joint marketing and similar
arrangements; Third parties as needed to complete the transaction, including
delivery companies, agents and manufacturers; Our lawyers, auditors and
consultants Customers, in connection with their audits of Schneider Electric
Other third parties as required by law Inferred and Derived Information:
Propensities, attributes and/or scores generated by internal analytics programs
We combine inferred data with other relationship information and use this type
of information: To better understand you and to understand our customers
generally; For product and service development and improvement; For internal
business purposes, such as quality control, training and analytics; For our
Everyday Business Purposes We may disclose this type of information to our
Affiliates and Service Providers and to: Third parties with whom we have joint
marketing arrangements; Our lawyers, auditors and consultants; Other third
parties as required by law Online & Technical Information: IP Address; Device
identifiers and characteristics; Advertising ID; Web Server Logs; First Party
Cookies; Third Party Cookies; Web beacons, clear gifs, pixel tags; Server log
records; Activity log records We use this type of information: For system
administration, technology management, including optimizing our websites and
applications; For information security and cybersecurity purposes, including
detecting threats; For recordkeeping, including logs and records that maintained
as part of Transaction Information; To better understand our customers and
prospective customers and to enhance our Relationship Information, including by
associating you with different devices and browsers that they may use; For
online targeting and advertising purposes; For our Everyday Business Purposes We
may disclose this type of information to our Affiliates and Service Providers
including to companies such as Google that use the data collected by cookies and
similar means to help us with our online advertising programs, and to: Third
parties who assist with our information technology and security programs,
including companies such as network security services who retain information on
malware threats detected; Third parties who assist with fraud prevention,
detection and mitigation; Third party network advertising partners; Our lawyers,
auditors and consultants; Other third parties as required by law. We also
disclose this information with your consent, if you explicitly allow us to place
third party advertising cookies. To learn more and review your cookie settings,
please read our Cookie Notice. IoT and Sensor data: Commands, usage and other
data collected, computed or produced by smart home products (such as home
automation, energy management, safety and security, and electrical products) and
their associated apps; Diagnostics data (such as context and description of
detected errors); Geolocation data We use this type of information: To enable
product functionality; For internal business purposes, such product development,
security, and quality control; For relationship purposes, including analytics
regarding product usage; For our Everyday Business Purposes We may disclose this
type of information to our Affiliates and Service Providers and to: Third
parties who assist with our information technology and security programs,
including network security services and cybersecurity consortia • Third parties
who assist with fraud prevention, detection and mitigation; Third parties as
needed to complete the transactions including third parties who provide products
and services that you connect with ours; Third party network advertising
partners; Our lawyers, auditors and consultants; Other third parties as required
by law Audio Visual Information: We collect this type of information from:
Photographs; Video images; CCTV recordings; Call center recordings and call
monitoring records Voicemails We use this type of information: For internal
business purposes, such as call recordings used for training, coaching or
quality control; For relationship purposes, such as use of photos and videos for
social media purposes; For premises security purposes and loss prevention; For
our Everyday Business Purposes We may disclose this type of information to our
Affiliates and Service Providers and to: Third parties who assist with our
information technology and security programs, and our loss prevention programs;
Our lawyers, auditors and consultants; Other third parties as required by law
Compliance data: We collect this type of information from: Compliance program
data, such as records maintained to demonstrate compliance with applicable laws;
Product safety data and other regulatory information; Records related to
consumer preferences, such as your opt-ins and opt-outs of marketing programs;
Records related to CCPA rights requests We use this type of information: To
comply with and demonstrate compliance with applicable laws; For legal matters,
including litigation and regulatory matters, including for use in connection
with civil, criminal, administrative, or arbitral proceedings, or before
regulatory or self-regulatory bodies, including service of process,
investigations in anticipation of litigation, execution or enforcement of
judgments and orders; For internal business purposes, such as risk management,
audit, internal investigations, reporting, and analytics; For our Everyday
Business Purposes We may disclose this type of information to our Affiliates and
Service Providers and to: Our lawyers, auditors and consultants; Regulators,
customers and other third parties, in connection with their audits of Schneider
Electric; Other third parties (including government agencies, courts and
opposing law firms, consultants, process servers and parties to litigation) in
connection with legal matters
1. Personal information of children under 16 cannot be sold without affirmative
consent. Schneider Electric does not sell children’s information.
2. Schneider Electric’s Affiliates are companies that are directly or indirectly
controlled by Schneider Electric SE.
3. Everyday Business Purposes encompasses the Business Purposes (as defined in
the CCPA) and following related purposes for which personal information may
used:
• To provide the information, product or service requested by the individual or
as reasonably expected given the context in which with the personal information
was collected (such as customer credentialing, providing customer service,
personalization and preference management, providing product updates, bug fixes
or recalls, and dispute resolution);
• For identity and credential management, including identity verification and
authentication, and system and technology administration;
• To protect the security and integrity of systems, networks, applications and
data, including detecting, analyzing and resolving security threats, and
collaborating with cybersecurity centers, consortia and law enforcement about
imminent threats;
• For fraud detection and prevention;
• For legal and regulatory compliance, including all uses and disclosures of
personal information that are required by law or reasonably needed for
compliance with company policies and procedures, such as: anti-money laundering
programs, security and incident response programs, intellectual property
protection programs, and corporate ethics and compliance hotlines;
• For corporate audit, analysis and reporting;
• To enforce our contracts and to protect against injury, theft, legal
liability, fraud or abuse, and to protect people or property, including physical
security programs;
• To de-identify the data or create aggregated datasets, such as for
consolidating reporting, research or analytics;
• To make back-up copies for business continuity and disaster recovery purposes;
and
• For corporate governance, including mergers, acquisitions and divestitures.
Last update : 12/30/2019
SCHNEIDER ELECTRIC COOKIE NOTICE
This notice explains Schneider Electric’s approach to cookies and other similar
technologies. When you visit our websites, use our mobile apps, engage with our
online ads or emails, we collect information, using technologies such as
cookies, pixel tags (also called web beacons), browser analysis tools, and
server logs. Each of these technologies is explained below.
What are cookies and similar technologies?
A cookie is a small piece of information, consisting of alphanumeric text file,
that is placed on an internet user’s hard drive or device. It is generated by a
web page server, basically the computer that operates a web site.
The information a cookie contains is generated by the server and can be used by
that server whenever a user visits the site which hosts the online services.
There are two types of cookies:
-Session cookies, which allow websites to recognize and link the actions of a
user during a browsing session (e.g: cookies used to remember what a user has
put in their shopping basket as they browse a site),
-Persistent cookies, which allow websites to remember users’ preferences and
choices (e.g: cookies used to target advertising). Similar technologies are
technics or tools, using certain characteristics to identify devices so that
visits to a website can be analysed. It includes, for example, HTML5 local
storage, local Shared objects, fingerprinting techniques, tracking pixels and
plugins.
For ease of reference, cookies and similar technologies are referred as
“Cookies”.
What are cookies used for?
Cookies may be used in numerous ways. They enable us to provide users with
certain features and supply us with information about website visits.
We also make use of cookies to make our sites more user-friendly, to better
understand our existing and prospective customers and to enhance our
Relationship Information, including associating a user with different devices
and browsers that they may use for online targeting and advertising purposes.
Schneider Electric has categorized the cookies served from our sites into four
groups.
Here are some examples that illustrate the types of cookies/similar technologies
used in these categories.
* Cookies:
Necessary cookies:
Necessary cookies are required for our website to work properly through our
privacy panel. They are placed on your computer or device when you request a
specific action or service, e.g. when you log in, fill out a form, or set your
cookie preferences. If you set your browser to block or alert you about these
cookies, certain parts of our website won’t work. Deletion of these cookies will
disable major sections of our site.
Most Necessary Cookies come from Schneider Electric domains. Many are persistent
cookies – their active lifetime is measured in months, not seconds. SE domains
issue “first-party” cookies; that only work on SE domains. They can include:
- Cookies generated by a login or registration
- Cookies issued when you sign up for a newsletter or email
- Security cookies used to authenticate login
- Cookies issued to save customer data to a profile
- The Tag Commander cookie. This cookie remembers user privacy preferences and
weather the user has issued a do-not-track request
For example:
- Apex_memberId is a cookie set by Schneider Electric to authenticate login.
- Country_selected is a cookie that remembers the country site you have chosen.
Statistical Cookies
Statistical or analytical cookies, delivered by us and other companies, help us
to count the visits on our website and know the sources of traffic. The data we
derive allows us to understand what visitors like most and improve the website.
In order to provide our visitors with better content, we measure the number of
page views, the number of visits, the different actions performed by visitors on
our site, the geo-location of our visitors and the number of times visitors
return to our site. If you delete these cookies, your frequency of visits,
region, city, pageviews, bounces, site of origin, exit page, etc. cannot be
tracked.
Most Statistical Cookies come from our analytics platforms. They track behaviors
in our domains and website usage without personally identifying the user. For
example, they include:
- AT Internet or Xiti cookies which track your actions on Schneider Electric
websites
- Google Analytics
- ContentSquare
- DemandBase which captures IP addresses and piggybacks on AT Internet
- Marketo Munchkin cookie
- Google re CAPTCHA cookie which uses IP address and cursor movements to screen
out bot traffic
Google Analytics uses “cookies” to help us analyze how users interact with our
sites and applications. The information generated by these cookies is
transmitted to and stored by Google on servers in the United States.
Google acts as a service provider for Schneider Electric with respect to these
cookies. It uses this information on behalf of Schneider Electric for the
purpose of evaluating your use of the websites and applications, compiling
reports on website activity and providing us other services relating to website
activity and internet usage.
Schneider Electric domains may use Google reCAPTCHA to protect against spam and
abuse. Google reCAPTCHA evaluates a variety of data (e.g. IP address, the amount
of time a website visitor spends on the site or cursor movements initiated by
the user) to determine whether information provided by the visitor, such as
information entered in contact form, is provided by a human user or by an
automated program. The data tracked during such analyses are forwarded to
Google.
You can prevent the use of Google Analytics by installing Google Analytics Add
on in your browser. For more information on Google Analytics and privacy click
here.
The Marketo Munchkin Cookie can be used to track activity on a website. For
example, visitors who download marketing white papers from our site can be
identified and their site navigation activities can be analyzed.
When on a page, the Munchkin cookie gathers the following information: Page
Visits, Link Clicks, IP Address, Referrer, A unique cookie ID number. For more
information on Marketo’s privacy and cookie policy, please visit Marketo privacy
policy.
Customization Cookies
Customization cookies allow you to configure our website according to your
preferences (e.g. language, region) and enable enhanced functionality. They are
delivered by us or by other companies. If you do not accept these cookies, we
will not be able to save your preferences and some services on our website may
not be available. If you delete them, personal preferences cannot be saved, and
the site will forget your preferences.
Customization Cookies may come from Schneider Electric domains, or our vendors.
These are often session cookies that only store user selections for the duration
of a web visit. Usually, they are used to store non-essential user preferences.
For example, they include:
DDC_Cart is a cookie set by Schneider Electric to remember if you have saved any
documents to the My Documents list.
Liveagent_ptid is a cookie set by Schneider Electric to remember recent
interactions with our Chat utility.
SELANGCODE is a cookie set by Schneider Electric to remember your language
preferences.
It can also include:
- Cookies set to remember text size preferences, or pagination preferences
- Cookies that remember language, saved country preferences, etc.
- Cookies set to remember form inputs before submission
- Cookies that remember recently viewed pages
- Cookies set by commerce connectors to mark location
- Cookies set by Schneider Electric’s chat bots
- Cookies set for session preferences, to remember dismissed pop-ups or panels
- Survey cookies to remember completions or dismissals
- Session cookies used to remember shopping cart selections
Marketing Cookies
Marketing cookies on our website are delivered by other companies and used to
identify your interests and display relevant advertising content when you browse
outside of our website. These cookies can enable social media features such as
sharing and to simplify registration. If you do not accept them, you will still
see online ads, but they will be less relevant. If you delete them, you may
receive random, non-personalized ads and certain user behaviors will not be
tracked.
Marketing cookies also include cookies that allow you to interact with us and
others via social media platforms, such as Facebook or LinkedIn. We may display
interest-based ads to you when you are using platforms and thee platforms allow
us to personalize the ads that we display to you. You can manage these cookies
using the Privacy Panel. Please read the privacy statements provided by your
social media platforms to understand how they use your information and to manage
your choices with them.
Marketing Cookies are used to track behavior in response to advertising or serve
ads based on user behavior. They include:
- Marketo cookies
- Merkle cookies
- Facebook cookies
- DataXu cookies
- Taboola
- ChannelSight
- PriceSpider
- Amazon cookies
- DoubleClick cookies
- Google AdWords Conversion cookies
- LinkedIn Ad cookies
- Optimizely cookies for A/B testing
- Glaze cookies to highlight site content
* Similar technologies:
Schneider Electric uses similar technologies such as:
Pixel Tags and Web Beacons
Pixel tags (also called web beacons) are tiny graphic images and small blocks of
code placed on website pages, ads, or in emails that allow us to determine
whether you have performed a specific action. When you access the pages or you
open an email, the tag lets us know you have accessed the web page or opened the
email. These tools allow us to measure response to our communications and
improve our web pages and promotions.
Server Logs
Server logs record activities on our websites. Other types of logs collect
similar information from our applications. These logs record information about
the device you use to access our website, your operating system type, browser
type, domain, and other system settings, as well as the language your system
uses and the country and time zone where your device is located. Our logs also
record the IP address of the device you use to connect to the Internet. An IP
address is a unique identifier that devices require to identify and communicate
with each other on the Internet. We may also collect information about the
website you were visiting before you came to and the website you visit after you
leave our site.
How can you control cookies?
You can manage the non-necessary cookies placed by and for Schneider Electric
using our cookie Privacy Panel. Many of our websites only place marketing
cookies if you explicitly accept these cookies by clicking “Accept All Cookies”
when you first visit the website. If you have accepted cookies, you can use this
link to adjust your preferences.
You can also manage cookies and delete cookies using your browser settings.
Browsers such as Chrome, Internet Explorer, Firefox and Safari give you the
ability to accept, reject or delete cookies. Visit the “help center” for your
browser to learn more. Please note that your browser settings are not used to
manage certain types of cookies, such as Adobe Flash or Microsoft Silverlight
cookies. To manage Adobe Flash Cookies, visit the Flash Player help page. To
manage Microsoft Silverlight Cookies, visit the Silverlight section of
Microsoft’s privacy statement.
You can also take advantage of industry programs that allow you to control the
way companies advertise to you.
The Network Advertising Initiative (NAI) manages an opt-out program for many
third-party advertising companies. You can opt out of being targeted by NAI
members by visiting https://www.networkadvertising.org/consumer/opt_out.asp.
On some websites, you may see an AdChoices icon, which may appear on certain
targeted ads. You may click on this AdChoices icon to learn more information
about the collection and use of your information or to opt-out of such
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