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VMWARE BEST PRACTICES UPDATE – WORKSPACE ONE UEM SAAS DELEGATED SSL CERTIFICATE
MANAGEMENT (FOR CUSTOMER OWNED DOMAINS) (92081)

--------------------------------------------------------------------------------

Last Updated: 5/11/2023Categories: InformationalTotal Views: 724 thumbs-up-line
1Language: English subscribe





DETAILS


PURPOSE 

As part of our ongoing journey to enhance the quality and security of the
Workspace ONE UEM SaaS offering, VMware is deploying AWS CloudFront as the
ingress service for all UEM environments hosted in VMC on AWS – more details are
available here. VMware will also begin to use AWS Certificate Manager (ACM) for
SSL certificate management. This allows all legacy Workspace ONE UEM SaaS
commercial customers using their own self-managed domains for accessing their
SaaS tenants, to opt-in and delegate management of these SSL certificates to
VMware.  

Note: This does not apply to FedRAMP hosted UEM customers. 

Workspace ONE UEM SaaS customers are recommended to opt-in to the offering to
benefit from streamlined and simplified management of the certificate life cycle
by VMware including,  

 * Automated periodic certificate renewal and deployment by VMware 

 * Secure RSA 2048 certificates issued by Amazon CA 

 * Improved security by generating all private keys within ACM. VMware does not
   need to handle or transport the private keys. Additionally, the need for
   customers to securely deliver private keys for SSL Certificates to VMware is
   also eliminated. 

 * Reduced costs as Amazon does not charge for issuing such SSL certificates. 


HOW TO OPT-IN TO VMWARE MANAGED SSL CERTIFICATES? 

Customers opting into the VMware certificate management offering,  

 * Open a support request with a title ‘Workspace ONE UEM: KB92081 Opt In for
   CN###’ (e.g.) 

 * VMware will provide the customer with the information required to create one
   or more DNS CNAME records: 

e.g.  
A customer using a self-managed SSL certicate for admin.customer.com would be
provided a C-NAME mapping similar to
6d5b775bf28df9fb34079ae44e27fe3.customer.com ->
_c120ca06ccb2658c041e0545d54524fb.fmfdpfvvyn.acm-validations.aws 

 * Customers should have their IT teams create the specified DNS CNAME records. 
   Customer teams may need to work with their internal Network Teams and DNS
   providers to determine how to add records  

Note: In keeping with industry security practices, VMware support are unable to
assist with these DNS changes since these domains are not managed by VMware   

 * Once the CNAME records are added, customers should inform VMware support to
   complete setup through DNS validation 

 * VMware will consequently complete DNS validation and update the SSL
   certificate used for the customer’s SaaS tenant 

Note: The CNAME record must be maintained in customer’s DNS database to allow
VMware to manage SSL certificates for the customer. If removed, VMware cannot
manage the SSL certificate for the customer domain. To opt out of the offering,
customers can simply remove the aforementioned  


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