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To offer you the best way to enjoy all about the museum and Vincent van Gogh on
our website, we always use functional and analytical cookies. We ask for your
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FREQUENTLY ASKED QUESTIONS ABOUT YOUR MUSEUM VISIT

Do you have a question about ordering an online ticket, using a discount card or
would you like to know about the museum facilities? Find answers to some common
questions to help you plan your visit to the Van Gogh Museum.

Go to:
 * Tickets
 * Booking issues
 * Discount cards
 * Facilities

Please find answers to frequently asked questions about buying tickets and
admission to the museum below.

If you can't find what you're looking for, then take a look at the house rules.
There you'll find more information about wifi, photography, food and drinks, and
more.

Take a look at the house rules


BUY AND CHANGE YOUR TICKETS


DO I STILL HAVE TO RESERVE TICKETS ONLINE, EVEN WHEN I HAVE A 'MUSEUMKAART'?


DO I STILL HAVE TO RESERVE ONLINE IF I HAVE A ‘VRIENDENLOTERIJ VIP-KAART’?


I WANT TO BUY A TICKET FOR THE TEMPORARY EXHIBITION, BUT I CAN’T SEE THAT OPTION
ANYWHERE.


DO I NEED A SEPARATE TICKET FOR THE EXHIBITION?


I HAVE A TICKET WITH A STARTING TIME BUT I’M ARRIVING EARLIER/LATER: IS THAT
ALLOWED?


CAN I CHANGE MY ONLINE TICKET(S)?


I WOULD LIKE TO CANCEL MY TICKET, WHAT SHOULD I DO?


I HAVE AN ONLINE TICKET AND AM VISITING WITH SOMEONE ELSE, CAN HE/SHE ENTER AT
THE SAME TIME?


THE SAME NAME APPEARS ON EACH TICKET: IS THAT A PROBLEM?


DO I HAVE TO PRINT THE TICKET?


ISSUES WITH ONLINE TICKET BOOKINGS


I DID NOT RECEIVE MY TICKET, BUT THE MONEY HAS BEEN DEBITED FROM MY ACCOUNT.


I AM UNABLE TO COMPLETE MY ONLINE BOOKING.


I CAN’T GET PAST THE PAYMENT PAGE: I’M CONSTANTLY RETURNED TO THE SAME PLACE.


I’M HAVING PROBLEMS DOWNLOADING MY TICKET(S) FROM THE ORDER PAGE.


DISCOUNT CARDS


CAN I USE MY DUTCH STADSPAS TO BOOK AN ONLINE TICKET AT A DISCOUNT?


IS IT POSSIBLE TO GET A STUDENT DISCOUNT?


IS THERE A DISCOUNT FOR SENIOR CITIZENS, GROUPS OR TEACHERS?


CAN I BOOK ONLINE USING AN ICOM CARD, REMBRANDT CARD?


FACILITIES


CAN I STORE MY LUGGAGE WITH YOU?


WHEN IS THE MUSEUM OPEN?


I’M DISABLED: CAN I PURCHASE A TICKET ONLINE? DOES MY COMPANION ALSO NEEDED
TICKET?


I’M A JOURNALIST: CAN I GET IN WITH MY PRESS CARD?

CONTACT

If you are unable to find the answer to your question or would like to get in
touch for another reason, please complete the contact form. Our team will
respond as soon as possible.

Please get in touch