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PRODUCTS
Sitecore Experience Platform (XP) - Powering Unforgettable Digital Experiences
Sitecore Content Hub Sitecore Commerce - Implement Commerce Flexibility &
Scalability
ARTICLES
What is Personalization, Why it Matters, and How to Get Started The Ecommerce
Platform Buyer's Guide What is a Content Hub?
Skip to main content
*
* * Solutions
* Business Goals
* Content Operations
Collaborate effortlessly on content strategy, creation and analytics
* Digital Asset Management
Centralize all your digital assets and deliver them to any customer
touchpoint
* Content Management
Create, manage and deliver content across unlimited channels and
markets
* Customer Data Management
Understand every user and uncover trends with customer and journey
insights
* Personalization and Testing
Optimize every customer interaction with A/B testing and
personalization
* Marketing Automation
Engage your audiences with automated email and messaging campaigns
* Storefronts and Marketplaces
Design composable B2C or B2B buying experiences for any channel or
device
* Search and Merchandizing
Convert more customers with hyper-relevant shopping experiences
* Order Management
Manage orders with flexible fulfillment solutions for any buyer or
supplier
* Industries
* Financial Services
Focusing on key priorities and investments in customer experience is
putting FinServ leaders in an enviable position
* Manufacturing
Manufacturing is evolving, with customer centricity emerging as a key
competitive differentiator
* Automotive
The rapidly changing automotive industry is under pressure to deliver
standout customer experiences
* Healthcare
Healthcare brands are witnessing a shift in power as they align
themselves around the patient’s priorities
* Education
Delivering outstanding DX for students improves engagement and drives
better education outcomes
* Retail
Rapid changes in the retail landscape are driving the need to know
your customers in a digital world
* Government
Governments that simplify processes and deliver personalized services
earn the goodwill of their citizens
* Information Technology
In a digital world, IT companies have to demonstrate their credentials
by providing memorable digital experiences
* Travel and Hospitality
Travelers have higher expectations than ever before - delight them
with standout experiences across channels
* Professional Services
Professional service providers are differentiating themselves by
providing DX that meets growing client needs
* Departments
* Marketing Departments
Combine content, data and personalization to deliver experiences that
guide consumers through their journey
* IT Departments
Deliver fast, high performing, stable and secure experiences, across
channels and at scale
* Content Departments
Create and manage an efficient content supply chain to deliver
relevant content to any channel at scale
* Commerce Departments
Meet diverse customer shopping needs with seamless, adaptable
experiences both online and offline
* Digital Experience Departments
Empowering DX teams to create, deliver and manage highly engaging
experiences and omnichannel content
* Solutions overview
* Free
Level up your content
Fuel business growth with the right content strategy for transformative
and sustainable content management.
Access resources
* Platform
* Products
* * Content
* Content Hub
Unified content planning, production and collaboration
* Digital Asset Management
Store, manage and centralize digital assets
* CMP & MRM
Sync teams with Sitecore Content Marketing Platform and Sitecore
Marketing Resource Management
* Experience Manager
Create, manage and publish multisite, multilingual content
* XM Cloud
Create content, launch websites and experiences all in the cloud
* * Experience
* Customer Data Platform
Unify and leverage customer data across a variety of touchpoints to
deliver intelligent experiences
* Personalize
Increase engagement, improve satisfaction, and drive business goals
with hyper-relevant, personalized content
* Send
Strengthen communication with your customers by delivering targeted,
relevant, timely campaigns
* * Commerce
* OrderCloud
A cloud-native, headless, API-first, and customizable commerce
platform fit for all of today's complex commerce needs
* Discover
Supercharge 1:1 digital shopping experiences with AI-powered search
and personalized merchandising
* Services and Support
* Sitecore Managed Cloud
Host, monitor, manage and maintain the installation of Sitecore XP, XC
& XM
* Sitecore Connectors
Extensible integrations that preserve the connected experience for the
next emerging channel
* Sitecore Marketplace New
Find Sitecore-developed, technology partner, and service partner apps,
connectors, tools, and templates
* Sitecore Support
Reliable and robust paid support packages and open-source support
resources
* Sitecore Training
Learn best practices, get informed, and take advantage of the full
capabilities of our products
* Sitecore Services
Access deep expertise drawn from hands-on experience with customers
and partners
* Platform overview
* Get to know Sitecore Discover
Latest acquisition boosts personalized omnichannel experiences by adding
AI-powered digital search to Sitecore DXP
Explore the solution
* Resources
* Knowledge Center
* AI & ML
Plan your approach to AI and ML to unleash massive benefits in your
organization
* Cloud
Explore the right cloud computing approach to help you thrive now and
into the future
* Commerce
Discover the most important commerce trends and decide which
capabilities matter most to your success
* Content Management
Master the research to get a 360-degree view of your content landscape
from creation to publication
* Data & Analytics
Review best-practice approaches to data and analytics to turn missed
opportunities into positive engagements
* Digital Transformation Popular
Discover ways to accelerate transformation to make authentic human
connections with your customers
* DX & CX
Build relationships with your customers by being empathetic, telling
great stories, and using AI to let your humanity show
* Headless
Investigate the benefits of going headless to deliver a consistent
experience no matter the device
* Omnichannel
Learn omnichannel strategies to provide a consistent and seamless
experience every step of the way
* Personalization
Prepare to deliver personalized digital experiences, creating a
connection between your customer and your brand
* Learn & Connect
* Getting Started with Sitecore
Learn how to deploy, upgrade, access training and consulting, and more
* Mastering Personalization
Free step-by-step guide for marketing & technical teams
* Insights Blog
Sitecore experts share their thoughts on DX transformation
* Events and Webinars
Learn, connect and upskill with events nearby & globally
* Developer Resources
* Sitecore for Developers
Is it the right choice for your team? See how Sitecore integrates with
your tech stack and allows you to iterate with the business.
* Sitecore Community
Find answers to questions, videos from the latest events, and Sitecore
developer hangouts
* Sitecore Documentation
Access Sitecore product technical documentation
* Sitecore Partner Network
Register or sign in to the Sitecore Partner Network
* Sitecore Training
Get trained and certified through Learn@Sitecore, Sitecore's own
official training program
* Customer Stories
* All Customer stories
Read how Sitecore customers are using our products to drive business
results and transform their CX
* Customer stories by industry
Learn how businesses like yours are delivering the experience their
customers demand
* Customer stories by product
Sitecore’s range of products are used by brands around the world to
solve their business goals
* Sitecore Experience Awards
Sitecore’s Annual Experience Awards recognize the top digital
experiences from brands across the globe
* Support
* Sitecore Training
Sitecore offers a comprehensive training program for all roles to help
you benefit from your solution
* Sitecore Documentation
Access comprehensive documentation for developers and business users
to leverage Sitecore’s platforms
* Sitecore Support
Sitecore has a range of support packages available in addition to a
wealth of open-source options
* View all resources
* New
Sitecore Essentials learning pathway
On-demand access to foundational information about Sitecore products,
services, and dynamic digital experiences.
Start learning
* Partners
* For Customers
* Find a Solution Partner Popular
Find a Sitecore Solution Partner to help you implement, grow and
optimize your solution
* Solutions from our Partners New
Find a partner that offers the solution best suited to solving your
business challenge using the power of Sitecore, enabling the fastest
time to value
* Connector & App Marketplace New
Find Sitecore-developed, technology partner, and service partner apps,
connectors, tools, and templates
* Why work with a Sitecore Solution Partner
Understand the Sitecore Solution Partner Program as a customer, and
determine the best match for your project
* Global Alliances
Our robust ecosystem of alliances has you covered, from strategic
insight to technical execution
* Technology Partners
Expand and complement your Sitecore platform with a range of solutions
from our partners
* Sitecore Integrations
Sitecore Connectors are prepackaged integration products that deliver
out-of-the-box functionality
* Partner Perspectives
Insights and articles on digital transformation best practice created
by our valued partners
* For Partners
* Sitecore Partner Network
Central hub for Sitecore Solution Partner Program information,
enablement, tools, deal registration, and more
* About the Solution Partner Program
The Solution Partner Program offers our partners a range of resources
to build their partnership with us
* Become a Sitecore Solution Partner
Start your relationship with Sitecore and access a robust ecosystem
designed for growth and success
* Sitecore Technology Alliance Program
An ecosystem of complementary solutions that provide unique and
industry-leading technologies
* Sitecore Business Optimization Strategies (SBOS)
Learn about SBOS, helping Sitecore customers and partners transform
their digital marketing practices
* Partners overview
*
* Company
* About Sitecore
Our mission is to elevate leading brands through unforgettable digital
connections with their customers
* Our Story
Learn how Sitecore began, as well as the strategic, technical, and
business decisions that paved the way for our success
* Newsroom
Sitecore in the news and making news around the world
* Sustainability
Sitecore has a comprehensive ESG program designed to reduce our
footprint and create positive changes in the markets in which we
operate
* Leadership
Lifelong coders, inventors, and change agents. Get to know Sitecore’s
leadership team
* Careers
We are a fast growing, enthusiastic team that thrives on transparency,
diversity, innovation and collaboration
* DX@Sitecore - our strategy
Learn about Sitecore's DX strategy and how we deliver on our promise
to connect the experience on Sitecore.com
* Sitecore Brand Resources
Browse our Visual Identity Guide, download our corporate logo, or
contact us with brand-related questions
* Our Values
We're working together to innovate and grow, with central values
driving our team around the globe
* Contact Us
Get in touch with our teams to get the support you need
* Office Locations
Find Sitecore offices around the world with our full list of locations
* More about Sitecore
* Join the Sitecore team
The people of Sitecore are truly unique and we invite you to be part of
our growth journey
Find out more
* en
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* Developer Portal
* Sitecore Documentation
* Sitecore Learning
* Sitecore Community
* Sitecore MVP Program
* Sitecore Downloads
* Sitecore Partner Network
* Symposium
* Knowledge Base
Request a demo
en
English Dansk Deutsch Español Français Italiano 日本語 中文
Contact us Cookies
* Developer Portal
* Sitecore Documentation
* Sitecore Learning
* Sitecore Community
* Sitecore MVP Program
* Sitecore Downloads
* Sitecore Partner Network
* Symposium
* Knowledge Base
Request a demo
* Solutions
* Back
* Business Goals
* Back
* Content Operations
Collaborate effortlessly on content strategy, creation and analytics
* Digital Asset Management
Centralize all your digital assets and deliver them to any customer
touchpoint
* Content Management
Create, manage and deliver content across unlimited channels and markets
* Customer Data Management
Understand every user and uncover trends with customer and journey
insights
* Personalization and Testing
Optimize every customer interaction with A/B testing and personalization
* Marketing Automation
Engage your audiences with automated email and messaging campaigns
* Storefronts and Marketplaces
Design composable B2C or B2B buying experiences for any channel or device
* Search and Merchandizing
Convert more customers with hyper-relevant shopping experiences
* Order Management
Manage orders with flexible fulfillment solutions for any buyer or
supplier
* Industries
* Back
* Financial Services
Focusing on key priorities and investments in customer experience is
putting FinServ leaders in an enviable position
* Manufacturing
Manufacturing is evolving, with customer centricity emerging as a key
competitive differentiator
* Automotive
The rapidly changing automotive industry is under pressure to deliver
standout customer experiences
* Healthcare
Healthcare brands are witnessing a shift in power as they align
themselves around the patient’s priorities
* Education
Delivering outstanding DX for students improves engagement and drives
better education outcomes
* Retail
Rapid changes in the retail landscape are driving the need to know your
customers in a digital world
* Government
Governments that simplify processes and deliver personalized services
earn the goodwill of their citizens
* Information Technology
In a digital world, IT companies have to demonstrate their credentials by
providing memorable digital experiences
* Travel and Hospitality
Travelers have higher expectations than ever before - delight them with
standout experiences across channels
* Professional Services
Professional service providers are differentiating themselves by
providing DX that meets growing client needs
* Departments
* Back
* Marketing Departments
Combine content, data and personalization to deliver experiences that
guide consumers through their journey
* IT Departments
Deliver fast, high performing, stable and secure experiences, across
channels and at scale
* Content Departments
Create and manage an efficient content supply chain to deliver relevant
content to any channel at scale
* Commerce Departments
Meet diverse customer shopping needs with seamless, adaptable experiences
both online and offline
* Digital Experience Departments
Empowering DX teams to create, deliver and manage highly engaging
experiences and omnichannel content
* Solutions overview
* Platform
* Back
* Products
* Services and Support
* Back
* Sitecore Managed Cloud
Host, monitor, manage and maintain the installation of Sitecore XP, XC &
XM
* Sitecore Connectors
Extensible integrations that preserve the connected experience for the
next emerging channel
* New Sitecore Marketplace
Find Sitecore-developed, technology partner, and service partner apps,
connectors, tools, and templates
* Sitecore Support
Reliable and robust paid support packages and open-source support
resources
* Sitecore Training
Learn best practices, get informed, and take advantage of the full
capabilities of our products
* Sitecore Services
Access deep expertise drawn from hands-on experience with customers and
partners
* Platform overview
* Resources
* Back
* Knowledge Center
* Back
* AI & ML
Plan your approach to AI and ML to unleash massive benefits in your
organization
* Cloud
Explore the right cloud computing approach to help you thrive now and
into the future
* Commerce
Discover the most important commerce trends and decide which capabilities
matter most to your success
* Content Management
Master the research to get a 360-degree view of your content landscape
from creation to publication
* Data & Analytics
Review best-practice approaches to data and analytics to turn missed
opportunities into positive engagements
* Popular Digital Transformation
Discover ways to accelerate transformation to make authentic human
connections with your customers
* DX & CX
Build relationships with your customers by being empathetic, telling
great stories, and using AI to let your humanity show
* Headless
Investigate the benefits of going headless to deliver a consistent
experience no matter the device
* Omnichannel
Learn omnichannel strategies to provide a consistent and seamless
experience every step of the way
* Personalization
Prepare to deliver personalized digital experiences, creating a
connection between your customer and your brand
* Learn & Connect
* Back
* Getting Started with Sitecore
Learn how to deploy, upgrade, access training and consulting, and more
* Sitecore Training
Learn best practices, get informed, and take advantage of the full
capabilities of our products
* Mastering Personalization
Free step-by-step guide for marketing & technical teams
* Insights Blog
Sitecore experts share their thoughts on DX transformation
* Events and Webinars
Learn, connect and upskill with events nearby & globally
* Developer Resources
* Back
* Sitecore for Developers
Is it the right choice for your team? See how Sitecore integrates with
your tech stack and allows you to iterate with the business.
* Sitecore Community
Find answers to questions, videos from the latest events, and Sitecore
developer hangouts
* Sitecore Documentation
Access Sitecore product technical documentation
* Sitecore Partner Network
Register or sign in to the Sitecore Partner Network
* Sitecore Training
Get trained and certified through Learn@Sitecore, Sitecore's own official
training program
* Customer Stories
* Back
* All Customer stories
Read how Sitecore customers are using our products to drive business
results and transform their CX
* Customer stories by industry
Learn how businesses like yours are delivering the experience their
customers demand
* Customer stories by product
Sitecore’s range of products are used by brands around the world to solve
their business goals
* Sitecore Experience Awards
Sitecore’s Annual Experience Awards recognize the top digital experiences
from brands across the globe
* Support
* Back
* Sitecore Training
Sitecore offers a comprehensive training program for all roles to help
you benefit from your solution
* Sitecore Documentation
Access comprehensive documentation for developers and business users to
leverage Sitecore’s platforms
* Sitecore Support
Sitecore has a range of support packages available in addition to a
wealth of open-source options
* View all resources
* Partners
* Back
* For Customers
* Back
* Popular Find a Solution Partner
Find a Sitecore Solution Partner to help you implement, grow and optimize
your solution
* New Solutions from our Partners
Find a partner that offers the solution best suited to solving your
business challenge using the power of Sitecore, enabling the fastest time
to value
* New Connector & App Marketplace
Find Sitecore-developed, technology partner, and service partner apps,
connectors, tools, and templates
* Why work with a Sitecore Solution Partner
Understand the Sitecore Solution Partner Program as a customer, and
determine the best match for your project
* Global Alliances
Our robust ecosystem of alliances has you covered, from strategic insight
to technical execution
* Technology Partners
Expand and complement your Sitecore platform with a range of solutions
from our partners
* Sitecore Integrations
Sitecore Connectors are prepackaged integration products that deliver
out-of-the-box functionality
* Partner Perspectives
Insights and articles on digital transformation best practice created by
our valued partners
* For Partners
* Back
* Sitecore Partner Network
Central hub for Sitecore Solution Partner Program information,
enablement, tools, deal registration, and more
* About the Solution Partner Program
The Solution Partner Program offers our partners a range of resources to
build their partnership with us
* Become a Sitecore Solution Partner
Start your relationship with Sitecore and access a robust ecosystem
designed for growth and success
* Sitecore Technology Alliance Program
An ecosystem of complementary solutions that provide unique and
industry-leading technologies
* Sitecore Business Optimization Strategies (SBOS)
Learn about SBOS, helping Sitecore customers and partners transform their
digital marketing practices
* Partners overview
* Company
* Back
* Our Story
Learn how Sitecore began, as well as the strategic, technical, and business
decisions that paved the way for our success
* Newsroom
Sitecore in the news and making news around the world
* Sustainability
Sitecore has a comprehensive ESG program designed to reduce our footprint
and create positive changes in the markets in which we operate
* Leadership
Lifelong coders, inventors, and change agents. Get to know Sitecore’s
leadership team
* Careers
We are a fast growing, enthusiastic team that thrives on transparency,
diversity, innovation and collaboration
* DX@Sitecore - our strategy
Learn about Sitecore's DX strategy and how we deliver on our promise to
connect the experience on Sitecore.com
* Sitecore Brand Resources
Browse our Visual Identity Guide, download our corporate logo, or contact
us with brand-related questions
* Our Values
We're working together to innovate and grow, with central values driving
our team around the globe
* Contact Us
Get in touch with our teams to get the support you need
* Office Locations
Find Sitecore offices around the world with our full list of locations
* More about Sitecore
New
Sitecore Essentials learning pathway
On-demand access to foundational information about Sitecore products, services,
and dynamic digital experiences.
Start learning
Get to know Sitecore Discover
Latest acquisition boosts personalized omnichannel experiences by adding
AI-powered digital search to Sitecore DXP
Explore the solution
Free
Level up your content
Fuel business growth with the right content strategy for transformative and
sustainable content management.
Access resources
Celebrating partners in excellence
The Sitecore Partner Awards represent an outstanding achievement by our solution
partners
See the winners
Join the Sitecore team
The people of Sitecore are truly unique and we invite you to be part of our
growth journey
Find out more
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> Sitecore is committed to the privacy-first philosophy of the GDPR and
> emulating that in our processes and products. With that in mind, we have taken
> a number of steps to ensure our ongoing compliance and our Privacy Team is
> implementing an ongoing data protection plan that covers all areas of our
> business.
Rachael Ormiston
Chief Privacy and Cyber Compliance Officer, Sitecore
FREQUENTLY ASKED QUESTIONS
* DOES SITECORE ADHERE TO THE GDPR AND/OR THE CCPA?
Like all globally engaged companies, Sitecore took a number of steps to
implement the various requirements of the General Data Protection Regulation
(GDPR) and California Consumer Protection Act (CCPA) and evolving global
privacy laws into Sitecore’s business. This meant building our privacy,
security and data governance teams and continuing to build our data strategy
to ensure a robust data model for continuing adherence beyond the May 25th
2018 implementation dates of new laws.
These steps included:
* Building an accountable privacy team: With a Data Governance Committee
comprised of Sitecore C-suite members from the Legal, HR, Finance,
Marketing, Customer Operations, Product, and Sales teams, and supported by
a Steering Group, Sitecore has implemented top-down awareness of our
privacy and data governance framework to ensure accountability in all of
our business processes.
* Transparency, notice and choice: We have updated our Privacy Policy to
ensure that those whose data we collect understand how it will be
processed and can make informed choices about whether to share their data
with us.
* Organizational measures: We reviewed our internal processes to ensure that
we have improved internal guidelines and thresholds on who we work with
and engage as vendors, reviewing our contracts to ensure that appropriate
contractual mechanisms are in place before sharing data, implementing
structures that incorporate privacy by design in our product review cycles
and establishing protocols for responding to data subject requests.
* Technical measures: We have improved our internal security measures to
ensure greater asset management and encryption on portable devices, as
well as updating our internal security policies to deal with new legal
requirements. Refer to the Trust Center security page for more information
on Sitecore’s security framework.
* Reviews: We have built into our business model reviews and audits to
ensure that we continue to assess
* WHAT IS AN ISO CERTIFICATION?
The International Organization for Standardization (“ISO”) is an independent,
non-governmental international organization that creates and develops global
standards.
* WHY IS ISO CERTIFICATION IMPORTANT TO SITECORE?
Sitecore has recently obtained a number of ISO certifications, detailed on
the Trust Center security page.
ISO 27001 is a security standard that governs an organization’s Information
Security Management System (ISMS) and mandates specific requirements in the
implementation, monitoring, maintenance and continuous improvement of the
ISMS.
ISO 27017 is a security standard that provides guidance on the information
security aspects of cloud computing. Sitecore uses this standard to
supplementing the ISO 27001:2013 standard with cloud-specific controls that
are applied to its public cloud environment.
ISO 27018 is a code of practice that focuses on protection of personally
identifiable information (PII) in the public cloud. By providing cloud
services, Sitecore acts as a data processor to its customers. Sitecore uses
ISO 27018:2014 standard in order to protect the PII that it processes for its
customers
These standards are internationally recognized and demonstrates to our
customers, partners and vendors that we have adopted best practices to manage
the infrastructure of Sitecore’s ISMS and cloud offerings
* HOW DO I SUBMIT A SUPPORT TICKET?
To contact Sitecore’s support team, please submit your support ticket via the
Sitecore Support Portal at: support.sitecore.net.
* IS SITECORE A PROCESSOR OR CONTROLLER OF MY PERSONAL INFORMATION?
Whether Sitecore is a Processor or Controller (as defined by applicable laws)
will depend on your relationship with Sitecore and the purpose for which the
data is being processed. Generally however, when Sitecore is entering into a
relationship with our customers, Sitecore is a processor of personal
information and a controller of Other Information. This will be detailed in
the applicable Order Form or Agreement with Sitecore. When Sitecore is
gathering the information on our website or for marketing activities,
Sitecore is generally a controller of data.
* HOW CAN I OPT-OUT OF SITECORE SELLING MY DATA?
Under the CCPA, a “sale” means providing to a third party personal
information for valuable consideration. It does not necessarily mean money
was exchanged for the transfer of personal information. Based on our current
understanding of the CCPA, we do not “sell” your personal information as
defined in the CCPA. We will continue to monitor the regulations and
clarifying guidance once available so that we can evolve our update our
business practices as may be appropriate. If you have any questions on this,
please reach out to privacy@sitecore.com.
* WHERE CAN I FIND MORE TRUST CENTER RESOURCES?
Access more information, brochures and white papers about privacy and
security at Sitecore.
* HOW CAN I GET IN TOUCH?
* For questions, comments, or feedback regarding Sitecore’s privacy
practices, contact us at privacy@sitecore.com.
* To report a security issue, or if you have questions regarding Sitecore’s
security controls, please contact security@sitecore.com.
* For all other questions, please visit our company Contact us page.
.
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