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3 forms found in the DOM

Name: simpleSearch — GET /en/search

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Name: simpleSearch — GET /en/search

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Name: dwfrm_caseCreation — POST /on/demandware.store/Sites-adidas-AE-Site/en_AE/CaseCreation-Submit

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    <p>By clicking the REQUEST button below, I hereby certify under penalty of perjury I am the individual who is subject to this request (or that I have the authority to submit this request on behalf of such individual)</p>
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Return and Refund Inquiries


HOW DO I RETURN PRODUCTS?

1. INITIATE YOUR RETURN

Log in to your account and go to My Orders. Select the order that you wish to
return. Tell us what item(s) you want to return and why. Confirm your return.

 

2. ATTACH RETURN LABEL

Pack your items, use the pre-printed label from the box and stick the return
label over the previous one. In case you lost your return label, a new label
will be automatically emailed to you after finishing step 1. 

 

3. COURIER WILL CONTACT YOU TO PICKUP THE RETURN

Our couriers will be in contact to arrange a time and a day to pick up your
return(s). 


WHAT IS THE RETURN POLICY?

With adidas' 30-day return policy, there are no catches. All we ask is that you
send the items back to us in the original packaging, and make sure the
merchandise is in the same condition. Ensure the following conditions are met
for a smooth return process: 

 

You can return your purchase for up to 30 days from the day it reaches your
doorstep. 

Only one return authorization will be accepted per order, multiple returns per
order will not be authorized. 

Once the pickup request is initiated, customers will have a window of 3 business
days to handover the item/order. 

Products must be in the condition you received them and in the original box
and/or packaging. 

Due to product limitations and hygiene reasons, the below items cannot be
returned: 

Electronics   

Swimwear, Underwear, Face masks, Beauty products, sports bra & Lingerie 

Gift Vouchers 

No returns or exchanges are allowed on YEEZY products.

The adidas x Gucci products are only eligible for returns within 14 days from
the delivered date.


HOW MUCH DOES IT COST TO RETURN A PRODUCT?

Returning products is free of charge as long as the product is in its original
state and packaging. Apparel has the original tags attached. Accessories have
all parts of the original packaging. Footwear is in the original shoe box and
you follow the instructions on how to return a product. You can return your
online order within 30 days from the date of order delivery. 


WHEN WILL I GET MY REFUND AFTER I RETURNED MY ORDER?

YOUR REFUND PROGRESS:

1. WE'LL PROCESS YOUR RETURN AND ENSURE THAT IT IS ELIGIBLE TO BE REFUNDED

2. BANK WILL SEND REFUND Credit/debit card: max 14 business days. We'll send you
another email as soon as we've processed your return and authorized a refund.
From the moment we authorise the refund, your bank still needs to process it.
You will receive your refund via the same method that you used to pay for the
product(s). We will reimburse you from the day we receive your online order back
at our warehouse and have inspected it.


WILL I GET A REFUND ON MY SHIPPING COSTS IF I RETURN MY PRODUCT?

We will not refund your shipping costs, except in the case of return of a
defective product. This will be assessed once received at our warehouse, and if
a defect is approved, your refund will include shipping costs.


HOW MANY DAYS DO I HAVE TO RETURN MY ORDER?

Purchases from the adidas online shop can be returned within 30 days from the
date of order delivery, if they qualify as per our returns policy. 


HOW MANY DAYS DO I HAVE TO RETURN MY ORDER?

If you placed an order before 28th February 2022, your order may not appear in
your Order History. This is because we recently moved to a new website. Please
contact us to discuss your order if you have any enquiries.


CAN I EXCHANGE IN STORE?

  Did you order an item online, but it is wrong in size? Instead of returning
it....
  1. You can exchange for a different size for free within 30 days in our Retail
Stores per invoice price.
  2. You can also exchange an item with any other item as per invoice price.
  3. If you choose an item with higher price than invoice, you can pay the
difference amount.
 

  A) HOW DO I EXCHANGE AN ITEM?

 * Bring the item in its original packaging along with the invoice to any adidas
   store.
 * Original tags must be attached to them
 * Item/s should be in good condition and not used.

  B) WHICH ITEMS ARE EXCLUDED FROM EXCHANGES AND RETURNS?

 * Hype products such as Yeezy, and Lingerie cannot be exchanged in store.

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