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MEGA EXPO
ASIA'S #1 MEETING PLACE FOR CX, MARKETING & DIGITAL EXPERIENCE COMMUNITY

March 29 - 30, 2023 | Suntec Convention and Exhibition Centre, Singapore
Exhibition & Sponsorship Guide
NEXT GEN CX AGENDA
REGISTER FOR NEXT GEN CX
 * HOME
 * ABOUT
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 * WHAT'S UP
   Exhibitor List Next Gen CX Premium Conference Next Gen CX Premium Conference
   Agenda Streams On-Floor Theatres
 * CONFERENCE SCHEDULE
   Next Gen CX Conference Day One Next Gen CX Conference Day Two View the Event
   Guide
 * SPEAKERS
   Advisory Board Next Gen CX Speakers
 * SPONSOR & EXHIBIT
   Why Exhibit? Sponsorship & Exhibition Guide Floor Plan CX Asia Industry
   Benchmarking Report - Conducted March 2022 Why Sponsor all 3 CX events?
   Sponsors & Exhibitors
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 * RELATED EVENTS
   CX Asia Week 2022 - Conference (21-24 Nov) Customer Contact Week Asia 2023 -
   Conference (13-16 June)
 * DISCOVER CONTENT
   The Era of Choice (NEW!) Predictive CX in APAC (NEW!) Guide to
   Multi-Generation CX (NEW!) Industry Benchmarking Report 2022 The Future of
   Customer Engagement Hubs in Asia and more
 * PARTNERS

#CustomerShowAsia



JOIN US AT THE CUSTOMER SHOW ASIA! 

THIS MEGA EXPO WILL BE ASIA’S #1 GATHERING FOR THE REGION’S CX, MARKETING &
DIGITAL EXPERIENCE COMMUNITY, CONSISTING OF AN EXTENSIVE ARRAY OF CUSTOMER &
MARKETING TECHNOLOGY / SOLUTIONS EXHIBITORS, PREMIUM CONFERENCE, STREAMS AND
THEATRES CENTRED AROUND TOPICS THAT IMPACT OUR CUSTOMERS’ DAILY LIVES. 

THERE WILL BE SOMETHING FOR EVERYONE INVOLVED IN THE CUSTOMER JOURNEY!


Exhibition Packages
Next Gen CX Event Brochure
Register for Next Gen CX


WHAT CAN YOU EXPECT?

1000+



Attendees



90+



Speakers



60+



Sessions



50+



Exhibitors



8



Tracks



1



Mega Show






CONFERENCE, STREAMS & THEATRES

ASIDE FROM THE EXHIBITON, THIS MEGA EXPO WILL FEATURE A PREMIUM CONFERENCE -
NEXT GEN CX, 2 STREAMS (DIGITAL CX AND CUSTOMER INSIGHTS & ANALYTICS) AND 4
THEATRES. WITH 7 HOTTEST CUSTOMER JOURNEY TOPICS, GET READY FOR TWO FRUITFUL
DAYS OF COMPREHENSIVE CONTENT, THE LATEST TECHNOLOGY SHOWCASE AND INSPIRATIONAL
TAKEAWAYS!




Next Gen CXStreamsTheatres


KEY THEMES



Defining the “Next-Generation” Digital Native Customers



Creating Excellent CX and Service in a “Digital Experience Economy”



Leveraging Customer Data, Analytics & Insights



Streamlining the End-to-End Customer Journey



Influencing Customer Loyalty, Engagement and Satisfaction



Creating Virtual Everyday Experiences in the Metaverse



Embracing Conscious Consumerism & Social CX



Harnessing Customers’ “Everyday” Technology


Next Gen CX Agenda


NEXT GEN CX PREMIUM CONFERENCE SPEAKERS

Prithu Srivastava

Chief Customer Officer

DHL Supply Chain APAC

Nathan Bell

Chief Digital Officer

M1

Su Yin Neo

Chief Executive Officer

Singapore Post Ltd

Lolitta Suffian

Group Head of Customer Experience

Telekom Malaysia Group

Katherine Desbaillest Braha

Chief Brand Officer

Saladstop!

Neelesh Shanbhag

CIO & VP of Business Technology

Janssen APAC

Alp Altun

Head of Transformation Programme

Prudential

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Ryan Mascarenhas

Group Chief Customer & Operations Officer

bolttech

Roel Van Criekinge

Head of CX – Business Planning & Performance Steering

IKEA SEA & Latin America

Eugene Wee

Chief Customer Officer

SPH Media

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Prakash Mishra

Head of Customer Excellence-Southeast Asia and Singapore

Merck Group

Jaslyin Qiyu

Head of Client Marketing, Channels and Content

Citibank Singapore

Nikolaus Ong

Chief Operating Officer

COMOCLUB.COM

Arjun Kandikuppa

Global Head of CX Operations

tiktok

Joey Tan

Head of Customer Experience

GXS (Digital Bank Led by the Grab-Singtel Consortium)

Ng Chee Soon

Managing Director

Carousell

Arun Godiyal

Lead Digital Platforms and MarTech (Singapore)

Standard Chartered Bank

Bipasha Minocha

Group Chief Marketing Officer

EtonHouse International Education Group

Jeannette Ho

VP Raffles Brand & Strategic Relationships, Raffles Hotels & Resorts

Accor Group

Donovan Chee

Head of Marketing & Communications, SEA

BUREAU VERITAS

Richard Xia

CEO & Co-founder

Novelship

Jane Leong

VP of Data & Growth,

Love, Bonito

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View All Speakers


ASIA’S #1 LARGEST ECOSYSTEM FOR ALL THINGS CUSTOMER RELATED



Bringing 8 tracks into one to host the largest & most influential CX show 

Next Gen CX Agenda
A HUGE THANK YOU TO OUR:


FOUNDATION PARTNER



EXCLUSIVE THEATRE SPONSOR





EXHIBITORS




EVENT PARTNERS



IN PARTNERSHIP WITH :



CONNECT WITH US



QUESTIONS?

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