www.contactcentrenz.com Open in urlscan Pro
34.149.87.45  Public Scan

Form analysis
0 forms found in the DOM

Text Content

top of page
Skip to Main Content


 * Home

 * Summit
   
   * Speakers
   * Agenda

 * Partners
   
   * Our Partners
   * Sponsorship Opportunities

 * About
   
   * Advisory Board
   * What's New
   * Venue
   * Photo Gallery

 * Brochure

 * Register

 * More


Use tab to navigate through the menu items.


NEW ZEALAND’S LEADING CONTACT CENTRE EVENT


23-24 OCTOBER 2024
TAMAKI MAKAURAU / AUCKLAND




ENDORSING PARTNER



Today’s contact centres are in a perpetual state of evolution, rapidly adapting
with new technologies, customer expectations, and regulations driving the need
for organisations to stay ahead of the curve. With the rise of AI and
automation, today’s customer interactions across contact centres are undergoing
a complex and comprehensive transformation. Contact centres are now able to
enhance efficiency, deliver rapid responses to customers and streamline their
processes – but at what cost?  



The 6th Annual Future Contact Centre Summit will bring together industry leaders
who are looking to network and find solutions to challenges that have been
keeping them up at night.



Come along to the Summit to forge meaningful connections with industry
professionals and discover cutting-edge solutions to transform your customer
contact centre.

Download Brochure


CO-LOCATED WITH:



Building on our Future Contact Centre Summit success, we're launching the Future
CX Summit in Tāmaki Makaurau / Auckland this October. Bringing together CX
leaders across the country, the Summit focuses on actionable strategies and
cutting-edge technologies to enhance customer engagement and operational
excellence.

Learn More


SPONSORS




ADVISORY BOARD

These senior Customer Contact leaders have drawn on their experience and insight
to help shape this year’s agenda and speaking lineup.



Jody Bews-Hair

General Manager Customer

Honda NZ

Greg McAllister

Independent Consultant 



Sarina Pratley

Chief Customer and Services Officer

Waka Kotahi NZ Transport Agency

Wendy Devlin

Head of MBIE Customer Service Centre

Ministry of Business, Innovation & Employment

Learn More



OUR SPEAKERS



Prashant Bakshi

Chief Customer Officer

New Zealand Qualifications Authority

Bryan Ng

Chief Data & Analytics Officer

New Zealand Trade Enterprise

Jody Bews-Hair

General Manager Customer

Honda NZ

Moa Haar-Simmonds

GM - Service Operations

Mercury NZ

Hayley McNab

Head of Customer Care

The Warehouse Group

Rhonda Rehman

GM, Member Services

Chartered Accountants Australia & New Zealand 

View All


EXPLORE THE SUMMIT

Summit Agenda

Check out what's on the agenda for 2024 Summit



View Agenda

What's new for 2024?

Learn what's new at the Summit in 2024



Learn More

Sponsorship

Learn more about sponsorship and exhibition opportunities at NZ's leading
contact centre event.

Learn More

Future CX Summit NZ

That’s right, 2 Summits under one roof! Check out what's happening at our
co-located Future CX Summit NZ.

View Summit


PAST EVENT HIGHLIGHTS

"The Aventedge Contact Centre Summit is a great way to ensure you are keeping up
with the latest trends, as well as providing reassurance about the classic
approaches that work well in our industry. Brilliant speakers, intriguing stats,
great tech, and the human touch are all parts of this event. I left with a deep
sense of connection to my contact centre whanau and a hunger to return to the
office and do more things better! Absolutely inspiring on every level and well
worth the time."

Customer Experience Manager, New Zealand Couriers Limited




SEND YOUR TEAM


BUY 2 GET 1 FREE


WHEN YOU BOOK BEFORE OCTOBER 4TH

Download Brochure








CONTACT US

Level 3, Building 10, 666 Great South Road Ellerslie, Auckland, 1051
Phone: +649 802 1668
Email Us



Terms and Conditions | Privacy Policy

© 2024 Aventedge. All rights reserved.

bottom of page