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 * Agenda
 * What to expect
 * Why attend
 * FAQ
 * Register now ->


AGENDA

The agenda for Pendomonium 2024 is now live! Check out all the session topics
and speakers below. All times below are in EST.

 * Monday, 10/7
 * Tuesday, 10/8
 * Wednesday, 10/9


TRACKS

 * Track 1: How I Pendo Lightning Talks
 * Track 2: How I Pendo User Deep Dives
 * Track 3: Business of product
 * Track 4: Build with Pendo
 * Track 5: Mind the Product

Track 1:

HOW I PENDO LIGHTNING TALKS

Explore some of the most creative, impactful, and innovative ways people are
using Pendo today. These sessions will leave you with a better understanding of
how Pendo is helping people and businesses succeed and taking their products and
digital experiences to new heights.

Track 2:

HOW I PENDO USER DEEP DIVES

Hear from Pendo users themselves about the most powerful ways Pendo is
transforming how they build, launch, and optimize their digital experiences.

Track 3:

BUSINESS OF PRODUCT

Explore the role of product in digital transformation, product-led tactics for
improving efficiency and productivity, and guidance for effectively managing
change at scale.

Track 4:

BUILD WITH PENDO

Dive deep into all areas of Pendo and how to get the most out of the platform.
Learn about new products and what's on the roadmap. And gain a better
understanding of how to use Pendo—from analytics to artificial intelligence—to
reach your goals.

Track 5:

MIND THE PRODUCT

Learn about the skills needed to lead successful teams, the traits that will
help next-gen product people excel in their careers, and tools to help
practitioners and leaders alike be better at the work they do every day.

 * Monday (10/7)
 * Tuesday (10/8)
 * Wednesday (10/9)


MONDAY 10/7

9:00 am

WORKSHOP REGISTRATION OPENS

10:00 am – 5:00 pm

FULL-DAY WORKSHOPS (OPTIONAL)

5:00 pm – 7:00 pm

WORKSHOP CLOSING RECEPTION (WORKSHOP ATTENDEES ONLY)


TUESDAY 10/8

8:00 am

REGISTRATION OPENS

10:00 am – 11:30 am

Keynote

Opening keynote by Pendo CEO and Co-founder Todd Olson

TODD OLSON, CEO AND CO-FOUNDER, PENDO



1:00 pm – 1:45 pm

Track 1: How I Pendo Lightning Talks

Driving customer outcomes through personalized experiences

RYAN PHILPOTT, SR. CUSTOMER EDUCATION MANAGER, DIGITAL STRATEGY, PENDO

ERICA AKROYD, SR. MANAGER, CUSTOMER EDUCATION, PENDO


Track 2: How I Pendo User Deep Dives

Coming Soon


Track 3: Business of Product

Utilization does not equal value: Aligning your Pendo program to your
leadership’s goals

KAT NOREEN, SR. VALUE REALIZATION CONSULTANT, PENDO

ALEX OBERMEYER, MANAGER, PRODUCT ANALYSTS, JAMF

CAROLINE OLES, SR. DIRECTOR CLIENT EXPERIENCE AND ENTERPRISE PRODUCT OPERATIONS,
COX AUTOMOTIVE


Track 4: Build with Pendo

AI-powered analytics: a game-changer for today’s product leaders

RYAN SALOMON, SENIOR DIRECTOR OF PRODUCT MANAGEMENT, PENDO


Track 5: Mind the Product

Overcoming (and preventing) the most common product diseases

RADHIKA DUTT, AUTHOR, RADICAL PRODUCT THINKING: THE NEW MINDSET FOR INNOVATING
SMARTER



2:00 pm – 2:45 pm

Track 1: How I Pendo Lightning Talks

Analytics deep dive: Metrics that drive product-led growth

RYAN SALOMON, SENIOR DIRECTOR OF PRODUCT MANAGEMENT, PENDO


Track 2: How I Pendo User Deep Dives

Profitability in a better user experience: Measuring UX-driven ROI with Pendo

JASON ANDERSON, UX RESEARCHER, BANDWIDTH


Track 3: Business of Product

Coming soon


Track 4: Build with Pendo

Pendo Listen: Build for impact with AI-powered feedback insights

STEVE CHESHIRE, SENIOR PRODUCT MANAGER, PENDO

MARIE-THERESE MCCANN, DIRECTOR OF UX, ESO


Track 5: Mind the Product

Coming soon



3:00 pm – 3:45 pm

Track 1: How I Pendo Lightning Talks

Lightning Talk: Advancing product with in-app guides

RYAN CONOM, MARKETING MANAGER, PERFORCE

RYAN DURBIN, TECHNICAL ENGINEER, CITRIX

STEPHANIE MONK, DIRECTOR OF CUSTOMER EXPERIENCE, CITRIX


Track 2: How I Pendo User Deep Dives

Coming Soon


Track 3: Business of Product

Unlocking growth: Generating PQLs with Pendo

MELISSA SKRBIC-HUSS, DIRECTOR OF UI/UX, PROCARE SOLUTIONS

EKIN VAN WINKLE, DIRECTOR, PRODUCT OPERATIONS, PROCARE SOLUTIONS


Track 4: Build with Pendo

Meet your customers wherever they are with Pendo Orchestrate and AI

NICHOLE MACE, SVP, PRODUCT MANAGEMENT & USER EXPERIENCE, PENDO

MICHELLE GRUPINSKI, SR. MANAGER, PRODUCT EXPERIENCES, PENDO


Track 5: Mind the Product

Coming soon



4:00 pm – 4:45 pm

Track 1: How I Pendo Lightning Talks

Lightning Talk: All things governance & standardization with Pendo

JONATHON WILSON, SENIOR R&D SOFTWARE SYSTEMS ANALYST, MEDIDATA SOLUTIONS

JOHN GARDINER, PRINCIPAL CONTENT DESIGNER, SAGE

VIJITHA CHEEKALA, PRODUCT MANAGER, LEXISNEXIS


Track 2: How I Pendo User Deep Dives

Combining Pendo with usability testing for effective employee onboarding

ALLISON HOPKINS, SENIOR PRODUCT MANAGER, ENSEMBLE HEALTH PARTNERS

JULIE POOLE, DIRECTOR OF PRODUCT OPS, ENSEMBLE HEALTH PARTNERS


Track 3: Business of Product

Pendo as a culture catalyst: Accelerating PLG transition by breaking down silos

ANDY KRUEGER, PRODUCT DESIGN DIRECTOR, DATASITE

JR HARRELL, SVP OF PRODUCT DESIGN & STRATEGY, DATASITE


Track 4: Build with Pendo

Unlock the power of visual data with Pendo Session Replay

KRUTI CARSANE, PORTFOLIO PRODUCT MANAGER, PENDO


Track 5: Mind the Product

Coming soon



5:00 pm – 5:45 pm

Keynote

From disruption to opportunity: Embracing the AI revolution

ETHAN MOLLICK, INNOVATION EXPERT & ARTIFICIAL INTELLIGENCE THOUGHT LEADER;
PROFESSOR OF ENTREPRENEURSHIP, THE WHARTON SCHOOL



5:45 pm – 7:30 pm

WELCOME RECEPTION


WEDNESDAY 10/9

9:00 am – 9:45 am

INDUSTRY KEYNOTE: COMING SOON

10:00 am – 10:45 am

Track 1: How I Pendo Lightning Talks

Coming soon


Track 2: How I Pendo User Deep Dives

From concept to conversion: How customer marketing and product management drive
PLG success

CARLY CORNFORTH, HEAD OF CUSTOMER MARKETING, CALLRAIL

SARAH PARHAM, ASSOCIATE PRODUCT MANAGER, CALLRAIL


Track 3: Business of Product

Demonstrating the impact of your awesome analytics work

DREW HARDEN, SR. DIRECTOR PRODUCT ANALYTICS, THOMSON REUTERS


Track 4: Build with Pendo

Supercharge your in-app guides with AI and personalization

ALEJANDRO DAO, SENIOR PRODUCT MANAGER, PENDO


Track 5: Mind the Product

Coming soon



11:00 am – 11:45 am

Track 1: How I Pendo Lightning Talks

Lightning Talk: How L&D teams enable learning at the speed of Pendo

CHRISTOPHER SCHUNKE, PRINCIPAL PRODUCT MANAGER - RED HAT LEARNING SUBSCRIPTION,
RED HAT

BRIANNA KAILIPAKA, INSTRUCTIONAL TECHNOLOGIST, ATHENAHEALTH

DANIELLE BAUER, INSTRUCTIONAL TECHNOLOGIST, ATHENAHEALTH


Track 2: How I Pendo User Deep Dives

Using Pendo to accelerate a product migration and sunsetting

KATY NILSSON, DIRECTOR OF CLIENT ENABLEMENT, ZEGO (GLOBAL PAYMENTS*)


Track 3: Business of Product

Enhancing the strength of 43k employees in over 2k stores with Pendo

TAKAHARU NAKANISHI, MANAGER, KDDI CORPORATION


Track 4: Build with Pendo

Coming soon


Track 5: Mind the Product

What the leading PLG companies are doing in 2024

AAKASH GUPTA, CPO, PRODUCT GROWTH



1:15 pm – 2:00 pm

INDUSTRY KEYNOTE: COMING SOON

2:15 pm – 3:00 pm

Track 1: How I Pendo Lightning Talks

Lightning Talk: Using your Resource Center to serve users and deliver business
results

LIZ FELLER, MANAGER, DESIGN SYSTEM & ANALYTICS, NELNET

KELSEY DRILLEN, DIRECTOR OF CONTENT DESIGN, POINTCLICKCARE

EMMA PINDERA, CONTENT STRATEGIST, POINTCLICKCARE

NICHOLAS QUERCI, MANAGER OF PRODUCT OPS, NASDAQ


Track 2: How I Pendo User Deep Dives

Elevating enterprise software to SaaS standards

ELLIOT LAND, INNOVATION PRODUCT OWNER, RF-SMART

NIC TOPORCOV, SENIOR FRONTEND DEVELOPER, RF-SMART

KEVIN GAUL, PRODUCT MANAGER, RF-SMART


Track 3: Business of Product

Organizations’ unsung heroes: Internal PMs and the value they drive

ANDREI ZIMIN, SENIOR PRODUCT MANAGER, ASANA


Track 4: Build with Pendo

Pendo One: The shift from human-centric to machine-centric AI

DR. INBAL BUDOWSKI-TAL, SENIOR DIRECTOR, MACHINE LEARNING, PENDO


Track 5: Mind the Product

Coming soon



3:15 pm – 4:00 pm

Track 1: How I Pendo Lightning Talks

From pain points to power plays: Pendo’s impact on platform performance

KAMERON CANBAZ, PRINCIPAL PRODUCT MANAGER, YAHOO!


Track 2: How I Pendo User Deep Dives

Coming soon


Track 3: Business of Product

Meeting of the minds: Product and design unite

ANNA BOYLE, LEAD EXPERIENCE DESIGNER, PNC

CAITLIN CATALDO, DIGITAL PRODUCT MANAGER, PNC


Track 4: Build with Pendo

Privacy leaders confidential: Protecting privacy and building trust in big data,
precise analytics, and AI

JOYCE CHEN, DATA PRIVACY OFFICER, PENDO


Track 5: Mind the Product

AI features demand evidence-based decisions

CONNOR JOYCE, , AUTHOR OF BRIDGING INTENTIONS TO IMPACT



4:00 pm – 5:00 pm

NETWORKING BREAK

5:00 pm – 5:45 pm

Keynote

Changing the way the world drinks: How Athletic Brewing Company turned an
overlooked category into a booming business

BILL SHUFELT, CO-FOUNDER & CEO, ATHLETIC BREWING COMPANY



5:45 pm – 10:00 pm

PENDOPALOOZA


OPTIONAL ADD-ON TRAINING

This year we’re bringing back optional training courses that will take place on
Monday, October 7.

Pendo Essentials

Are you new (or new-ish) to Pendo? If so, this 1-day, hands-on workshop is for
you! You'll learn about the installation; how to tag pages and features, create
segments, set up guides, and perform behavioral analytics; and learn tips for
applying best practices each step of the way. This session gets you on the path
to being Pendo certified, and you'll walk away with the foundational basics of
how to use the tool.

Pendo Admin

Pendo Admin is for those looking to lead the Pendo initiative at your company.
This course will be a hands-on deep dive into all aspects of what a successful
Pendo implementation looks like. Attendees will learn what it takes to build a
Center of Excellence and implement Pendo from start to finish. A project will be
submitted at the end of the workshop in order to achieve certification.

*Attendees must already have their Pendo Essentials certification in order to
attend Pendo Admin*

Product Management Foundations

Mind the Product’s Product Management Foundations is an overview course that
helps product managers develop a broader understanding of their role. Build
confidence, deepen product culture, and align your product team around a shared
understanding of their craft.

Mapping to Solve Product Problems

Maps are a crucial learning and communication tool for product managers to widen
their impact and drive action within their organizations. Empower your teams to
use mapping to visually work through, communicate, and solve product challenges.

Communication & Alignment

Communication and Alignment teaches product teams to increase their strategic
impact and organizational influence. Empower your product team to deliver more
effectively with buy-in and support from their stakeholders.

Register now ->

Track 1: How I Pendo (inside)

Explore some of the most creative, impactful, and innovative ways people are
using Pendo today. These sessions will leave you with a better understanding of
how Pendo is helping people and businesses succeed and taking their products and
digital experiences to new heights.

Track 2: How I Pendo (outside)

Explore some of the most creative, impactful, and innovative ways people are
using Pendo today. These sessions will leave you with a better understanding of
how Pendo is helping people and businesses succeed and taking their products and
digital experiences to new heights.

Track 3: Business of Product

Explore the role of product in digital transformation, product-led tactics for
improving efficiency and productivity, and guidance for effectively managing
change at scale.

Track 4: Build with Pendo

Dive deep into all areas of Pendo and how to get the most out of the platform.
Learn about new products and what's on the roadmap. And gain a better
understanding of how to use Pendo—from analytics to artificial intelligence—to
reach your goals.

Track 5: Mind the Product

Learn about the skills needed to lead successful teams, the traits that will
help next-gen product people excel in their careers, and tools to help
practitioners and leaders alike be better at the work they do every day.

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