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Create an AWS Account
 1. AWS
 2. ...
    
    
 3. Documentation
 4. Amazon WorkSpaces
 5. User Guide

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AMAZON WORKSPACES


USER GUIDE

 * Getting started
 * Manage your WorkSpace
 * Peripheral device support
 * High DPI display support
 * Smart card support
 * WebAuthn support
 * Amazon Connect audio optimization support
 * Language and keyboard support
 * USB redirection
 * Clients
    * Android/Chromebook
    * iPad
    * Linux
    * macOS
    * PCoIP zero client
    * Web Access
    * Windows

 * Printing
 * Troubleshooting

Getting started with your WorkSpace - Amazon WorkSpaces
AWSDocumentationAmazon WorkSpacesUser Guide
Complete your user profileChoose a clientDetermine your client versionDetermine
your streaming protocolVerify networking requirements(Optional) Change your
password(Optional) Integrate with WorkDocs


GETTING STARTED WITH YOUR WORKSPACE

PDF

After your administrator creates your WorkSpace, you receive an invitation
email. Complete the following tasks to get started with your WorkSpace.

TASKS

 * Complete your user profile
 * Choose a client
 * Determine your client version
 * Determine your streaming protocol
 * Verify networking requirements
 * (Optional) Change your password
 * (Optional) Integrate with WorkDocs


COMPLETE YOUR USER PROFILE


After your administrator creates your WorkSpace, you must complete your user
profile within seven days; otherwise, your invitation expires. If your
invitation expires, ask your administrator for another invitation.

TO COMPLETE YOUR USER PROFILE

 1. Open the link in the invitation email.

 2. Enter your password. Passwords are case-sensitive and must be between 8 and
    64 characters in length, inclusive. Passwords must contain at least one
    character from each of the following categories:
    
     * Lowercase characters (a-z)
    
     * Uppercase characters (A-Z)
    
     * Numbers (0-9)
    
     * Non-alphanumeric characters (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)

 3. Choose Update User.

You can change your WorkSpaces password anytime. For more information, see
Change your password.


CHOOSE A CLIENT


You can connect to your WorkSpace using the client application for a supported
device or a web browser. To run the WorkSpaces client application, you must have
a Windows or Linux PC, Mac, iPad, Kindle, Chromebook, or Android tablet or
phone. To run WorkSpaces Web Access, you must have a Windows PC or a Mac running
a Chrome or Firefox web browser, or a Linux PC running a Firefox browser.

NOTE

Ubuntu WorkSpaces currently supports Windows client application and Web Access.

For information about connecting to your WorkSpace, see the following client
documentation.

 * Android Client Application

 * iPad Client Application

 * Linux Client Application

 * macOS Client Application

 * PCoIP Zero Client

 * Web Access

 * Windows Client Application


DETERMINE YOUR CLIENT VERSION


To see which version of the WorkSpaces client you have, choose Amazon
WorkSpaces, About Amazon WorkSpaces, or click the gear icon in the upper-right
corner and choose About Amazon WorkSpaces.


DETERMINE YOUR STREAMING PROTOCOL


Device or feature support might differ depending on which streaming protocol
your WorkSpace is using, either PCoIP or WorkSpaces Streaming Protocol (WSP). In
the 3.0+ versions of the macOS and Windows client applications, you can see
which protocol your WorkSpace is using by choosing Support, About My WorkSpace.
The iPad, Android, and Linux client applications currently support only the
PCoIP protocol.


VERIFY NETWORKING REQUIREMENTS


To ensure a good experience with your WorkSpace, verify that your client device
meets the networking requirements.

 1. Open your WorkSpaces client. If this is the first time you have opened the
    client, you are prompted to enter the registration code that you received in
    the invitation email.

 2. Depending on which client you're using, do one of the following.
    
    If you're using... Do this
    
    Windows or Linux clients
    
    In the upper-right corner of the client application, select the Network icon
    .
    
    macOS client
    
    Choose Connections, Network.
    
    The client application tests the network connection, ports, and round-trip
    time, and reports the results of these tests.

 3. Close the Network dialog box to return to the sign-in page.


TO VERIFY NETWORKING REQUIREMENTS FOR 3.0+ CLIENTS

 1. Open your WorkSpaces client. If this is the first time you have opened the
    client, you are prompted to enter the registration code that you received in
    the invitation email.

 2. Depending on which client you're using, do one of the following.
    
    If you're using... Do this
    
    Windows or Linux clients
    
    In the upper-right corner of the client application, select the Network icon
    .
    
    macOS client
    
    Choose Connections, Network.
    
    The client application tests the network connection, ports, and round-trip
    time, and reports the results of these tests.

 3. Close the Network dialog box to return to the sign-in page.

 1. Open your WorkSpaces client. If this is the first time you have opened the
    client, you are prompted to enter the registration code that you received in
    the invitation email.

 2. Choose Network in the lower-right corner of the client application. The
    client application tests the network connection, ports, and round-trip time,
    and reports the results of these tests.

 3. Choose Dismiss to return to the sign-in page.


TO VERIFY NETWORKING REQUIREMENTS FOR 1.0+ AND 2.0+ CLIENTS

 1. Open your WorkSpaces client. If this is the first time you have opened the
    client, you are prompted to enter the registration code that you received in
    the invitation email.

 2. Choose Network in the lower-right corner of the client application. The
    client application tests the network connection, ports, and round-trip time,
    and reports the results of these tests.

 3. Choose Dismiss to return to the sign-in page.


(OPTIONAL) CHANGE YOUR PASSWORD


For directions, see Change your password.


(OPTIONAL) INTEGRATE WITH WORKDOCS


If your Amazon WorkSpaces administrator has enabled it, you can integrate your
WorkSpace with Amazon WorkDocs. You can use Amazon WorkDocs to store, sync, and
share your files. WorkDocs can automatically back up documents on your WorkSpace
and sync documents to and from other devices such as a PC or Mac, so that you
can access your data regardless of which desktop you are using.

NOTE

WorkDocs isn't available for use with Linux WorkSpaces.

TO INSTALL WORKDOCS ON YOUR WORKSPACE

 1. Choose (double-click) the Install Amazon WorkDocs desktop shortcut on your
    WorkSpace.

 2. In the Amazon WorkDocs Setup dialog box, choose Get Started.

 3. Ignore the prompt to provide a WorkDocs site URL, and instead choose Enter a
    WorkSpaces registration code under the Next button.

 4. In the Registration Code box, enter the registration code that you received
    in your WorkSpaces welcome mail, and then choose Next.

 5. Enter your WorkSpace login credentials, and then choose Sign In.

 6. In the next dialog box, a folder is suggested for the location of your
    synced files. The default folder is D:\Users\WorkSpaceUserName\WorkDocs. To
    specify a different folder, choose Change. After you've made your choice,
    choose Next.

 7. Choose which files you'd like to sync (either Sync only the files and
    folders I select from WorkDocs or Sync all files and folders from WorkDocs).
    To finish setting up, choose Next.

 8. Open Windows File Explorer. You should now see your new
    D:\Users\WorkSpaceUserName\WorkDocs folder. To back up and sync your files,
    make sure to save your files to this location.

 9. Install WorkDocs Drive on any other computers or devices that you'd like to
    sync files between. You can download the WorkDocs Drive client from
    https://amazonworkdocs.com/clients. When you log in to WorkDocs Drive, make
    sure to use your WorkSpace registration code, username, and password, as
    described earlier in this procedure.
    
    IMPORTANT
    
    If you're installing WorkDocs Drive on a Mac, follow the instructions in
    Installing Amazon WorkDocs Drive in the Amazon WorkDocs Administration Guide
    in the Amazon WorkDocs Administration Guide.

For more information about working with WorkDocs Drive, see Amazon WorkDocs
Drive in the Amazon WorkDocs Administration Guide.

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ON THIS PAGE

 * Complete your user profile
 * Choose a client
 * Determine your client version
 * Determine your streaming protocol
 * Verify networking requirements
 * (Optional) Change your password
 * (Optional) Integrate with WorkDocs