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Research article
First published online September 23, 2016



DEVELOPING COMMUNICATION MANAGEMENT SKILLS: INTEGRATED ASSESSMENT AND REFLECTION
IN AN EXPERIENTIAL LEARNING CONTEXT

Dale Cyphert dale.cyphert@uni.edu, Elena Nefedova Dodge, and Leslie K. Duclos
(Wilson)View all authors and affiliations
Volume 79, Issue 4
https://doi.org/10.1177/2329490616660815
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    * Abstract
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    * Biographies

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ABSTRACT

The value of experiential learning is widely acknowledged, especially for the
development of communication skills, but students are not always aware of their
own learning. While we can observe students practicing targeted skills during
the experiential activity, the experience can also color their explicit
understanding of those skills. Transfer of applied knowledge to managerial
contexts requires an explicit grasp of the skills as appropriate solutions to
the problems they encounter within the experiential team. This article reports
the adaptation of assessment processes to encourage the reflection steps
necessary for developing the desired managerial perspective on team
communication.


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BIOGRAPHIES

Dale Cyphert is an associate professor of management at the University of
Northern Iowa. She coordinates the Capstone Experience in the MBA program, works
with the College of Business Administration’s Professional Readiness Program,
and teaches undergraduate courses in business communication.
Elena Nefedova Dodge is an assessment specialist for the College of Business
Administration, University of Northern Iowa, administering assessment of student
learning for curriculum management at graduate and undergraduate levels. She
researches academic engagement and learning of students of diverse cultural
backgrounds.
Leslie K. Duclos (Wilson) is a professor of management and the Dean of the
College of Business Administration at the University of Northern Iowa. Formerly,
she served as the MBA program director and provided leadership in learning
assurance in the MBA program.


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INFORMATION

PUBLISHED IN

Business and Professional Communication Quarterly
Volume 79, Issue 4
Pages: 416 - 441
Article first published online: September 23, 2016
Issue published: December 2016


KEYWORDS

 1. assessment
 2. experiential learning
 3. team communication

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© 2016 by the Association for Business Communication.
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AUTHORS

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DALE CYPHERT

University of Northern Iowa, USA
dale.cyphert@uni.edu
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ELENA NEFEDOVA DODGE

University of Northern Iowa, USA
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LESLIE K. DUCLOS (WILSON)

University of Northern Iowa, USA
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NOTES

Dale Cyphert, Department of Management, University of Northern Iowa, 1227 West
27th Street, Cedar Falls, IA 50614-0125, USA. Email: dale.cyphert@uni.edu


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