www.ups.com Open in urlscan Pro
92.123.37.133  Public Scan

Form analysis
1 forms found in the DOM

POST /ca/en/SearchResults.page

<form id="ups-header_search" class="header-search" role="search" method="post" action="/ca/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
      class="search-field" name="q" autocomplete="off" placeholder="Track a package or search" data-toggle="dropdown">
    <div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
      <div class="dropdown-header" id="popular-searches">Popular Links and Searches</div>
      <a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a aria-label="Popular Term billing" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/business-solutions/ups-billing.page" data-utg-internal-search="Y">billing</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support.page?" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term pickup" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">pickup</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="signature" href="#" data-search="signature" aria-label="Search for signature" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> signature</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="my choice" href="#" data-search="my choice" aria-label="Search for my choice" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> my choice</a><a aria-label="Popular Term customs" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/international-tools-resources.page" data-utg-internal-search="Y">customs</a><a aria-label="Popular Term infonotice" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support/where-is-my-package/how-to-use-infonotice.page" data-utg-internal-search="Y">infonotice</a><a aria-label="Popular Term change delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">change delivery</a>
    </div>
  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

Text Content

Previous1 of 3Next
 * Service Alert due to Tropical Storm Fiona ...More
 * Service Alert due to Situation in Ukraine...More
 * Service Information ...More

Close
Skip To Main Content
 * Alerts (3)
 * About UPSOpen the link in a new window
 * Locations
 * Canada - English
    * Canada - English
    * Canada - Français
   
   Select Another Country or Territory

 * Shipping
   
   
   SHIPPING
   
    * Create a Shipment
    * Calculate Shipping Cost
    * Schedule a Pickup
    * Find a Location
    * View Shipping History
    * Batch File Shipping
    * Packaging and Shipping Supplies
    * Manage Customer Orders
   
    * How to Ship a Package
    * How to Ship Internationally
    * How to Return a Package
    * Go to Shipping Support

 * Tracking
   
   
   TRACKING
   
    * Track a Package
    * View All Shipments
    * Manage with Quantum View
   
    * Change a Delivery
    * Go to Tracking Support

 * Business Solutions
   
   
   BUSINESS SOLUTIONS
   
    * Business Shipping Tools
    * View and Control Your Shipments
    * Manage Shipments for Large Enterprises
    * Understand and Pay Bills
    * File a Claim
   
    * Start or Grow Your Business
    * Expand Your Online Business
    * Pickup and Drop-off Options
    * Simplify Returns

 * Support
   
   
   SUPPORT
   
    * Understand and Pay Bills
    * Manage Your Profile
    * File a Claim
    * Contact Us
   
    * Tracking Support
    * Shipping Support
    * International Tools and Resources

Track a package or search
Popular Links and Searches
claimsuppliesbillingtrackingpickup signature my choicecustomsinfonoticechange
delivery
SearchClose



 1. Home
 2. Shipping Support
 3. Legal Terms and Conditions
 4. Privacy Notice


UPS PRIVACY NOTICE




EFFECTIVE DATE: 30 JUNE 2022

Select one of the links below to jump to the listed section:

 * Overview
 * Information We Obtain
 * How We Use the Information We Obtain
 * Interest-Based Advertising
 * Information We Share
 * Your Options
 * Access and Correction
 * Data Transfers
 * Children's Privacy
 * How We Protect Personal Information
 * Additional Notice for California Consumers
 * Metrics Regarding Privacy
 * Updates to Our Privacy Notice
 * How to Contact Us
 * UPS: Privacy Notice – EEA Addendum


OVERVIEW

We at United Parcel Service, Inc., along with our subsidiaries and affiliates
(collectively, 'UPS'), respect your concerns about privacy.

This Privacy Notice describes the types of personal information that we collect
about consumers, how we may use the information and with whom we may share it.
The notice also describes the measures we take to safeguard personal
information. In addition, we tell you how you can ask us to (i) access or change
the personal information we maintain about you, (ii) withdraw consent you
previously provided to us, (iii) refrain from sending you certain communications
and (iv) answer questions you may have about our privacy practices.

This Privacy Notice is not a contract and does not create any contractual rights
or obligations.

This notice does not apply to The UPS Store or any other retail location.  This
Notice does not apply to any subsidiary or affiliate of United Parcel Service,
Inc. that maintains its own privacy notice, including The UPS Store or any other
retail location.

Our privacy practices may vary among the countries or territories in which we
operate to reflect local practices and legal requirements.

You can view certain country-specific information by selecting the Addendum link
below.

Privacy Notice Addendum


INFORMATION WE OBTAIN

We may obtain consumer personal information (such as name, contact details and
payment information) in connection with various activities such as (i) use of
the UPS websites and applications, (ii) shipping activities, including delivery
and pick-up of shipments, (iii) requests to track shipments or answer questions,
(iv) events in which we participate, (v) promotions and other offers, and (vi)
calls placed with customer service and accounting centres which may be recorded.

The types of personal information we may obtain include:

 * Individual and business contact information (such as name, company name,
   physical address, email address and telephone or fax number)
 * Shipping information (such as (i) shipping-related contact details like the
   sender's, and consignee's and/or neighbour's (for UPS My Choice's 'leave with
   neighbour' feature) name, physical address, email address and telephone
   number, (ii) signature for proof of delivery, (iii) UPS account number and
   (iv) information given to us that helps us access locations to which we
   provide service) and information provided to us regarding the content of
   certain shipments, but only to the extent an identifiable person can be
   linked to such content.
 * Information that enables us to verify an individual's identity
 * Names, email addresses and telephone numbers of others to whom we are asked
   to send information
 * Information provided in response to surveys
 * Username, password and other credentials used to access UPS products and
   services
 * Social media handles, content and other data posted on our official social
   media pages or elsewhere on the Internet (such as other public locations),
   and information (such as email address and other information you allow to be
   shared) we obtain through UPS-related social media apps, tools, widgets and
   plug-ins (including third-party login services such as 'Log in with
   Facebook')
 * The geographic location of your mobile device if you use certain features of
   our apps
 * Payment information (including payment card details or online payment
   services number and invoicing address) and financial information (such as
   bank account numbers)
 * Tax identification number in circumstances in which you request products or
   services for which this information is required, or in connection with
   certain promotions or prize draws
 * Other personal information that may be provided to us to obtain a UPS product
   or service

We also receive consumer personal information from our customers in order to
perform services. We may receive personal information from third parties,
including public databases, social media platforms or third-party partners such
as analytics or marketing providers.

When we pick up or deliver a shipment or provide other services, we may obtain
physical location data. This includes, for example, data identifying the actual
location of a physical address using information such as GPS data, geocodes,
latitude and longitude information, and images of the various locations.

In addition, when you visit our websites, use our apps or interact with
UPS-related tools, widgets or plug-ins, we may collect certain information by
automated means, such as cookies and web beacons. The information we collect in
this manner includes IP address, unique device identifier, browser
characteristics, device characteristics, operating system, language preferences,
referring URLs, information on actions taken, and dates and times of activity. A
'cookie' is a text file that websites send to a visitor's computer or other
Internet-connected device to uniquely identify the visitor's browser or to store
information or settings in the browser. A 'web beacon' also known as an Internet
tag, pixel tag or clear GIF, links web pages or apps to web servers and may be
used to transmit information back to a web server. Through these automated
collection methods, we obtain and store ‘clickstream’ data to tell us usage
patterns. We may link certain data elements we have collected through automated
means, such as your browser information, with other information we have obtained
about you to let us know, for example, whether you have opened an email we sent
to you. We also may use third-party analytics tools that collect information
about visitor traffic on our websites or apps. Your browser may tell you how to
be notified when you receive certain types of cookies or how to restrict or
disable certain types of cookies. Please note, however, that without cookies you
may not be able to use all the features of our websites or apps. Both we and
others (such as our advertising networks) may collect personal information about
our visitors' online activities, over time and across third-party websites, when
using our websites and apps.

We collect session analytics information when you visit our websites and
applications to help us understand our customers’ online activities – browsing
behaviour, click patterns and the pages you visited. This information is also
helpful to our experience teams so they can design better experiences for you.

The providers of third-party apps, tools, widgets and plug-ins on our websites
and apps, such as Facebook 'Like' button, also may use automated means to
collect information regarding your interactions with these features. This
information is subject to the privacy policies or notices of these providers.


HOW WE USE THE INFORMATION WE OBTAIN

We may use the information we obtain to:

 * Pick up, deliver and track shipments
 * Provide products and services you request (such as logistics, supply chain
   management, customs clearance and brokerage services, and financial services)
 * Process and collect payments
 * Provide customer support and respond to and communicate with you about your
   requests, questions and comments
 * Send you tracking updates (from UPS and/or our business partners) and help
   you select convenient delivery options
 * Establish and manage your UPS account (including your online account on
   UPS.com and its various features, such as the address book and the UPS
   Billing Centre)
 * Offer you products and services that we believe may interest you
 * Communicate about, and administer your participation in, special events,
   programmers, surveys, contests, prize draws and other offers or promotions
 * Enable you to post on our blogs and interact with UPS through social media
 * Send information to your contacts if you ask us to do so
 * Process claims we receive in connection with our services
 * Operate, evaluate and improve our business (including developing new products
   and services; managing our communications; determining the effectiveness of
   our sales, marketing and advertising; analyzing and enhancing our products,
   services, websites and apps; ensuring the security of our networks and
   information systems; performing accounting, auditing, invoicing,
   reconciliation and collection activities; and improving and maintaining the
   quality of our customer services)
 * Perform data analyses (including market and consumer search and analytics,
   trend analysis and profiling, financial analysis and anonymization of
   personal information)
 * Protect against, identify and prevent fraud and other prohibited or illegal
   activity, claims and other liabilities
 * Comply with applicable legal requirements and our policies
 * Establish, exercise and defend legal claims
 * Monitor and report compliance issues

In addition, we use information collected online through cookies, web beacons
and other automated means for purposes such as (i) customizing our users' visits
to our websites and apps, (ii) delivering content (including advertising)
tailored to our users' interests and the manner in which our users browse our
websites and apps, and (iii) managing our business. We may supplement data we
collect through automated means with information about your location (such as
your postal code) to provide you with content that may be of interest to you. We
also use this information to help diagnose technical and service problems,
administer our websites and apps, identify users of our websites and apps, and
gather demographic information about our users. We use clickstream data to
determine usage patterns and how we may tailor our websites and apps to better
meet the needs of our users. Our websites and apps are not designed to respond
to 'do not track' requests from browsers.


INTEREST-BASED ADVERTISING

On our websites and apps, we may collect information about your online
activities for use in providing you with advertising about products and services
tailored to your individual interests. This section of our Privacy Notice
provides details and explains how to exercise your choices.

You may see certain ads on other websites because we participate in advertising
networks. Ad networks allow us to target our messaging to users through
demographic, interest-based and contextual means. These networks track your
online activities over time by collecting information through automated means,
including through the use of cookies, web server logs and web beacons. The
networks use this information to show you advertisements that may be tailored to
your individual interests. The information our ad networks may collect includes
information about your visits to websites that participate in the relevant
advertising networks, such as the pages or advertisements you view and the
actions you take on the websites. This data collection takes place both on our
websites and on third-party websites that participate in the ad networks. This
process also helps us track the effectiveness of our marketing efforts. To learn
how to opt out of this ad network interest-based advertising, select here.


INFORMATION WE SHARE

We do not sell or otherwise share personal information about you, except as
described in this Privacy Notice. To perform our pick-up and delivery services,
we share shipping information with third parties such as shippers, consignees,
third party payers and recipients. We also share personal information with third
parties who perform services on our behalf based on our instructions. These
third parties are not authorized by us to use or disclose the information except
as necessary to perform services on our behalf or comply with legal
requirements.

We also may share the personal information we obtain with our affiliates,
franchisees, resellers and joint marketing partners. These entities, which
collectively are referred to here as the 'UPS Business Partners', may use the
information for the purposes described in this Privacy Notice. We may share
physical location data with our UPS Business Partners and other third parties
to, for example, enhance location-based services and develop accurate and
up-to-date maps. In addition, except as described below, unless you object, we
may share other personal information with third parties who are not UPS Business
Partners for those parties' own purposes, such as to offer products or services
that may interest you.

Information collected through third-party apps, tools, widgets and plug-ins
(such as information obtained through third-party login services or relating to
your use of a Facebook 'Like' button) is collected directly by the providers of
these features. This information is subject to the privacy policies of the
providers of the features, and UPS is not responsible for those providers'
information practices.

Many of our customers outsource all or a part of their supply chains to us.
Through our forwarding and logistics business units, we manage these supply
chains, focusing on supply chain optimization, freight forwarding and
international trade and brokerage services for our customers worldwide
(including a broad range of transportation solutions such as air, ocean and
ground freight). We also provide information technology systems and distribution
facilities adapted to the unique supply chains of specific industries such as
healthcare, technology and consumer/retail businesses. In the course of
providing forwarding and logistics services, we may obtain, use and disclose
personal information about our customers' customers. In these circumstances, we
process the information based on the agreement with our customer.

We also may disclose information about you (i) if we are required to do so by
law, regulation or legal process (such as a court order or subpoena), (ii) in
response to requests by government agencies, such as law enforcement
authorities, or (iii) when we believe disclosure is necessary or appropriate to
prevent physical harm or financial loss or in connection with an investigation
of suspected or actual illegal activity. We reserve the right to transfer any
information we have about you in the event we sell or transfer all or a portion
of our business or assets (including in the event of a reorganization,
dissolution or liquidation).


YOUR OPTIONS

We offer you certain choices about how we communicate with you and what
information we collect from you. You may choose not to receive marketing email
communications from us by clicking on the unsubscribe link in our marketing
emails, selecting the Email Unsubscribe link below, adjusting your email
preferences in your ups.com profile, or contacting us as specified in the 'How
to Contact Us' section below. You also may ask us not to send you other
marketing communications by contacting us as specified in the 'How to Contact
Us' section below, and we will honour your request. Consistent with the choices
available in the 'Information We Share' section, you may withdraw your consent
or object to certain information sharing by selecting the Privacy Preferences
Centre link below or by contacting us as indicated below. In addition, as
required by law, you may object at any time on legitimate grounds and free of
charge to the processing of your personal information, and we will apply your
preferences going forward.

Email Unsubscribe

Do Not Sell My Personal Information Request

To learn more about how to opt out of ad network interest-based advertising,
please visit the consumer opt-out page at:

View the Self-Regulatory Principles for Online Behavioural Advertising

If you are a California resident, you may ask us to refrain from sharing your
personal information with certain of our affiliates and other third parties for
their marketing purposes. Please tell us your preference by contacting us as
specified below.


ACCESS AND CORRECTION

Subject to applicable law, (i) you may obtain a copy of certain personal
information we maintain about you or update or correct inaccuracies in that
information through your ups.com account on UPS.com or (ii) you may have the
right to obtain access to personal information we maintain about you by
contacting us as indicated in the 'How to Contact Us' section of this Privacy
Notice. To help protect your privacy and maintain security, we will take steps
to verify your identity and/or may ask you to provide other details before
granting you access to the information. In addition, if you believe that
personal information we maintain about you is inaccurate, subject to applicable
law, you may have the right to request that we correct or amend the information
by contacting us as indicated below.


DATA TRANSFERS

We may transfer the personal information we collect about you to countries other
than the country in which the information originally was collected. Those
countries may not have the same data protection laws as the country in which you
initially provided the information.

When we transfer your personal information to other countries, we will protect
that information as described in this Privacy Notice and in accordance with
applicable law. We use contractual protections for the transfer of personal
information among various jurisdictions (including, for example, the European
Commission's standard contractual clauses).


CHILDREN'S PRIVACY

We do not knowingly collect personal information through our websites or apps
from persons under the age of 13. If you believe that anyone under age 13 has
provided personal information to us, please contact us as indicated in the ‘How
to Contact Us’ section of this Privacy Notice and we will work to delete it.


HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to
protect the personal information you provide against accidental, unlawful or
unauthorized destruction, loss, alteration, access, disclosure or use. Although
we take steps to limit access to our facilities and vehicles to authorized
individuals, information that is located on the outside of a package or letter
may be visible to others.


ADDITIONAL NOTICE FOR CALIFORNIA CONSUMERS

This Addendum applies to consumers who reside in the State of California.


PERSONAL INFORMATION WE COLLECT ABOUT CALIFORNIA CONSUMERS

We describe the personal information we have collected about consumers in the
twelve (12) months preceding the effective date of the UPS Privacy Notice in the
part titled, ‘Information We Obtain’. The information we have obtained includes
the following:

 * Identifiers such as name, physical address, email address, username, password
   and other credentials used to access UPS products and services, social media
   handles, and, when you visit our websites, use our apps or interact with
   UPS-related tools, widgets or plug-ins, Internet Protocol address and unique
   device identifier.
 * The following categories of personal information described in California
   Civil Code § 1798.80(e): (1) the personal information listed in the preceding
   bullet point as 'identifiers', (2) signature, (3) telephone number, (4)
   payment information (including payment card details or online payment
   services number and invoicing address) and financial information (such as
   bank account numbers), and (5) the other information that identifies, relates
   to, describes, or is capable of being associated with, a particular
   individual that we describe in 'Information We Obtain.'
 * Commercial information, including (1) records of services purchased or
   received from UPS, (2) information provided to us regarding the content of
   certain shipments, but only to the extent an identifiable person can be
   linked to such content, (3) information on actions taken on UPS websites or
   mobile apps, which may include information about UPS services considered, and
   (4) information about consumer preferences and behaviour that we collect on
   our websites and mobile apps or purchase from third parties in order to
   target consumers for digital advertisements or to personalize content we
   deliver on our websites and mobile apps.
 * Internet or other electronic network activity information, including, but not
   limited to, browsing history, search history, and information regarding a
   consumer’s interaction with UPS websites and mobile apps, and UPS
   advertisements that we display on UPS websites or mobile apps or on
   third-party sites and apps.
 * Geolocation data.
 * Audio information from calls placed with customer service and accounting
   centres which may be recorded, and electronic information in the form of
   Internet or other electronic network activity information as described above.
 * Professional or employment-related information in the form of business
   contact information such as name, company name, physical address and email
   address and telephone or fax number.
 * Inferences drawn from (1) the information we collect when you visit our
   websites, use our apps, or interact with UPS-related tools, widgets or
   plug-ins or our official social media pages, (2) information we collect,
   including through third-party suppliers, regarding content and other data
   posted on the Internet (such as public locations on the Internet), and (3)
   information about consumer preferences and behaviour that we collect on our
   websites and mobile apps or purchase from third parties in order to create a
   profile about a consumer reflecting the consumer’s preferences,
   characteristics, predispositions, behaviour and attitudes.

We collect this personal information from sources including yourself directly
and others (e.g., ecommerce retailers) whom you instruct to interact with us on
your behalf, shippers, consignees and other customers, including customers of
our forwarding and logistics services, public databases, social networks and
third-party partners such as analytics or marketing providers. For more
information, please see ‘Information We Obtain’ in the UPS Privacy Notice.


DISCLOSURES OF PERSONAL INFORMATION FOR MONETARY OR OTHER VALUABLE CONSIDERATION
OR FOR BUSINESS PURPOSES

We have disclosed email addresses of certain customers of UPS for monetary or
other valuable consideration within the twelve (12) months preceding the
effective date of the UPS Privacy Notice to customers who purchase shipping
services from UPS and business partners who support UPS transportation
operations, such as business partners at which UPS has located Access Point®
lockers. As is common practice among businesses that operate Internet Websites,
we may also have disclosed certain identifiers, information about the use of our
websites and apps, and inferences drawn about you to our social media,
advertising, and analytics partners for monetary or other valuable
consideration. These disclosures may qualify as 'sales' of personal information
under California law.

We have disclosed personal information in all or substantially all of the
categories identified in this Addendum for various business purposes. For more
information about the categories of personal information we have disclosed, the
categories of entities with which we have disclosed this information and the
purposes for which we have disclosed the information, please see ‘Information We
Share’ in the UPS Privacy Notice.

We do not disclose personal information of individuals we know to be under the
age of 16 to business or third parties for monetary or other valuable
consideration as a 'sale' under California law, without affirmative
authorization.


USE OF PERSONAL INFORMATION ABOUT CALIFORNIA CONSUMERS

We use the personal information we collect about California consumers for the
business purposes disclosed within the UPS Privacy Notice. For more information,
please see ‘How We Use the Information We Obtain’ in the UPS Privacy Notice.

The business purposes for which we may use personal information about California
consumers include:

 * Audits and reporting relating to particular transactions and interactions,
   including online interactions, you may have with us or others on our behalf;
 * Detecting and protecting against security incidents, and malicious,
   deceptive, fraudulent or illegal activity, and prosecuting the same;
 * Debugging to identify and repair errors in our systems;
 * Short-term, transient use including contextual customization of ads;
 * Providing services on our behalf or on behalf of another, including
   maintaining or servicing accounts, providing customer service, fulfilling
   transactions, verifying identity information, processing payments and other
   services. This includes:
   * Conducting internal research to develop and demonstrate technology; and
   * Conducting activity to verify, enhance and maintain the quality or safety
     of services or devices which we may own, control or provide.

We may also use the information we collect for our own or our service providers’
other operational purposes, purposes for which we provide you with additional
notice, purposes disclosed elsewhere in this Addendum or the UPS Privacy Notice,
or for purposes compatible with the context in which the personal information
was collected.


YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have the following rights. We will honour
requests received to the extent required by applicable law and within the time
provided by law.

 * Right to Know. You have the right to request that we disclose to you the
   categories and specific pieces of personal information we have collected
   about you. Specifically, you have the right to request that we disclose what
   personal information we have collected, used, disclosed, including:
   * Specific pieces of information that we have collected about you;
   * Categories of personal information we have collected about you;
   * Categories of sources from which the personal information is collected;
   * Categories of personal information about you that we sold or disclosed for
     a business purpose;
   * Categories of third parties to whom the personal information was sold or
     disclosed for a business purpose; and
   * The business or commercial purpose for collecting or selling personal
     information.
 * Right to Deletion. You have the right to request that we delete personal
   information about you that we have collected from you.
 * Right to Opt Out. You have the right to opt out of the disclosure of personal
   information about you for monetary or other valuable consideration. To opt
   out, click Do Not Sell My Personal Information or as provided below under
   'Requests to Exercise Your Rights'. To opt out of the collection of personal
   information by certain of our social media, advertising, and analytics
   partners, you can also visit the following sites:

www.aboutads.info

www.thetradedesk.com/general/privacy#_Toc514494731


VERIFICATION PROCESS

For requests made in connection with the Right to Know and/or Right to Delete,
please note:

 * as required under applicable law, we must take steps to verify your request
   before we can provide personal information to you, delete personal
   information or otherwise process your request. To verify your request, we may
   require you to provide your name, physical address, email address, contact
   information and information about your account or previous transactions with
   us. If we believe we need further information to verify your request as
   required by law, we may ask you to provide additional information to us.  
 * We will deliver personal information that we are required by law to disclose
   to you in the manner required by law within 45 days after receipt of a
   verifiable request, unless we notify you that we require additional time to
   respond, in which case we will respond within such additional period of time
   required by law. We may deliver the personal information to you through your
   account, if you maintain an account with UPS, or electronically or by mail at
   your option. If electronically, then we will deliver the information in a
   portable and, to the extent technically feasible, in a readily usable format
   that allows you to transmit the information from one entity to another
   without hindrance.


NON-DISCRIMINATION

We may not discriminate against you because of your exercise of any of the
foregoing privacy rights, or any other rights under the California Consumer
Privacy Act, including by:

 * Denying you goods or services;
 * Charging different prices or rates for goods or services, including through
   the use of discounts or other benefits or imposing penalties;
 * Providing you a different level or quality of goods or services; or
 * Suggesting that you will receive a different price or rate for goods or
   services or a different level or quality of goods or services.

We may, however, charge different prices or rates, or provide a different level
or quality of goods or services, if that difference is reasonably related to the
value provided to UPS by your personal information. We may limit our response to
your exercise of rights as permitted by law.


REQUESTS TO EXERCISE YOUR RIGHTS

You may request to exercise the foregoing rights by:

– Submitting a request through the UPS Email Application

– Calling us toll-free on +1 888-912-9055.


AGENT AUTHORIZATION

You may designate an authorized agent to request any of the above rights on your
behalf. You may make such a designation by providing the agent with written
permission, signed by you, to act on your behalf.  Your agent may contact us via
the information provided in the 'How to Contact Us' section below to make a
request on your behalf. Even if you choose to use an agent, we may, as permitted
by law, require:

 * The authorized agent to provide proof that you provided signed permission to
   the authorized agent to submit the request;
 * You to verify your identity directly with us; or
 * You to directly confirm with us that you provided the authorized agent
   permission to submit the request.


DATA SHARING FOR DIRECT MARKETING PURPOSES

California Civil Code Section § 1798.83 permits California residents to request
certain information regarding our disclosure of personal information to third
parties for their direct marketing purposes. If you are a California resident,
you may ask us to refrain from sharing your personal information with certain of
our affiliates and other third parties for their marketing purposes. Please tell
us your preference by contacting us as specified below. To make such a request,
please tell us your preference by contacting us as specified in the 'How to
Contact Us' section below.


DO NOT TRACK

Please note that our Websites and mobile apps are not designed to respond to 'do
not track' requests from Web browsers.


METRICS REGARDING PRIVACY REQUESTS

Please see the chart below for metrics relating to our handling of California
rights requests in the period from 1 January 2021 to 31 December 2021.

Type of Request Number of Requests Received Number of Requests Complied with (in
whole or in part) Number of Requests Denied* Mean Days to Substantive Response
Requests to Know 13 7 6 41.5 Requests to Delete 85 39 46 25.2 Requests to Opt
Out 2 2 0 1 Do Not Sell My Personal Information 2,053 2,053 0 1 business day


UPDATES TO OUR PRIVACY NOTICE

This Privacy Notice may be updated periodically and without prior notice to you
to reflect changes in our personal information practices. We will post a
prominent notice on our websites to notify you of any significant changes to our
Privacy Notice and indicate at the top of the notice when it was most recently
updated.


HOW TO CONTACT US

If you have any questions or comments about this Addendum, please contact us by
email using the UPS E-mail Application.

You also may write to us at:

UPS Corporate Headquarters
Attention: Global Privacy Manager
55 Glenlake Parkway, NE
Atlanta, GA 30328
United States


UPS: PRIVACY NOTICE – EEA ADDENDUM

If you are a resident of the European Economic Area ('EEA'), the following
additional EEA-specific provisions apply to our processing of your personal
information. For EEA residents, the provisions of this EEA Addendum prevail over
conflicting provisions in the Privacy Notice.

Relevant Data Controller
In addition to United Parcel Service, Inc., our subsidiaries and affiliates
located in the EEA collect personal information.

The relevant data controller for your personal information is the UPS entity
listed for the country you reside in according to the following list:

UPS Data Controllers

Information We Obtain
We process names, email addresses and telephone numbers of others to whom we are
asked to send information on the assumption that the person who provided the
information obtained it in accordance with applicable law. If this assumption is
incorrect, please do not ask us to send information to third parties on your
behalf.

We may need certain of your information in order to provide services, such as
street addresses to deliver packages, or to use our website or our apps, such as
your IP address. In addition, we may be required by law to collect certain
information, such as whether a package contains hazardous materials. Where such
information is so required, we may be unable to provide you with our services
unless you provide us with this information.

In accordance with applicable law, we may obtain your consent separately before
collecting information by automated means using cookies or similar devices. To
learn more about the cookies and similar devices we use, please see our Cookies
Policy.

How We Use the Information We Obtain
The legal bases for which we collect, use, transfer or disclose your personal
information include (i) the performance of the contract we have with you, (ii)
marketing, improvement of our services and other legitimate business interests,
(iii) compliance with a legal obligation and (iv) the protection of yours and
others vital interests. The corresponding purposes for which we process your
personal information are systematically included in the 'How We Use the
Information We Obtain' section in the Privacy Notice above.

We may process your personal information based on your consent, where required
by law. If we request your consent, we will inform you of the intended purposes
for which your information will be processed. Please note that if you choose to
withdraw your consent, you may not be able to participate in or benefit from our
programs, services and initiatives for which you have provided consent. We also
may use the information we obtain about you in other ways for which we provide
specific notice at the time of collection.

Data Retention
Your personal information will not be stored for longer than necessary for the
purposes for which they were collected or as required under applicable retention
policies and/or in accordance with applicable law.  Our retention policies
reflect local statute of limitation periods and national statutory obligations
of UPS.

International Data Transfers
If you are a resident of the European Economic Area, we may transfer your
personal information to countries that have not been found by the European
Commission to provide adequate protection, including the United States. For any
such transfers, UPS takes necessary contractual measures to ensure that your
personal information receives an adequate level of protection (including, for
example, standard contractual clauses). For further information about UPS’s
international data transfer practices, and to consult the said contractual
measures, please contact us using the contact details in the 'How to Contact Us'
section above.

Your Personal Information Rights
In addition to the right to access and correction, as specified above (under
'Access and Correction' in the main body of this Notice), you have (i) the right
to request the transmission of the personal information you have provided to us
to you or another company, (ii) the right to object to any uses or disclosures
of your personal information, (iii) the right to withdraw your consent in
relation to our processing of your personal information based on your consent,
(iv) the right to request deletion of your personal information and (iv) the
right to request that we restrict processing of your personal information.

You may exercise these rights free of charge unless the request is unfounded,
excessive, or otherwise unreasonable, for instance because it is repetitive. In
some situations, we may refuse to act or may impose limitations on your rights,
as permitted by law. Before UPS is able to provide you with any information or
correct any inaccuracies, we may ask you to verify your identity and/or provide
other details to help us respond to your request. For the exercise of your
rights, please contact us using the contact information provided above in the
'How to Contact Us' section. In all cases, you have a right to file a complaint
with a Data Protection Authority.




NOTE

UPS Freight Less-than-Truckload (‘LTL’) transportation services are offered by
TFI International Inc., its affiliates or divisions (including without
limitation TForce Freight), which are not affiliated with United Parcel Service,
Inc. or any of its affiliates, subsidiaries or related entities (‘UPS’). UPS
assumes no liability in connection with UPS Freight LTL transportation services
or any other services offered or provided by TFI International Inc. or its
affiliates, divisions, subsidiaries or related entities.

This Site
 * Tracking
 * Shipping
 * Help & Support
 * Communication Preferences

Other UPS Sites
 * About UPSOpen the link in a new window
 * Supply Chain SolutionsOpen the link in a new window
 * UPS JobsOpen the link in a new window

Connect with Us
 * TwitterOpen the link in a new window
 * InstagramOpen the link in a new window
 * LinkedInOpen the link in a new window
 * YouTubeOpen the link in a new window

Legal
 * Global Home
 * Protect Against Fraud
 * Terms and Conditions
 * Website Terms of Use
 * Privacy Notice
 * Cookie Settings


Copyright ©1994- 2022  United Parcel Service of America, Inc. All rights
reserved.






Feedback