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Text Content

 * Topics
 * 
 * Help
   Help
   
 * Log in
   Test Production

 * EN
   English
 * Log in
   Test Production



GET STARTED

 * Account Management
 * Use your ePDQ Account
 * Test environment
 * Create and configure your ePDQ Test Account
 * Quick Start to configure your ePDQ test account

 * User Management
 * User Manager
 * Group Manager

 * Transaction Management
 * Transaction Statuses
 * Consult your transactions
 * Maintain your transactions
 * Multi-Selection Maintenance
 * Check transaction submission mode

 * Generate Reports
 * Reporting
 * Push reports

INTEGRATION SOLUTIONS

 * Integrations
 * CPI Migration Guide
 * ePDQ Hosted Payment Page
 * FlexCheckout
 * Integrate with ePDQ DirectLink (server-to-server)
 * e-Terminal (Virtual terminal)
 * ePDQ Batch (Basic)
 * ePDQ Batch (advanced)
 * Optional integration data
 * 3-D Secure V2 parameters

 * Recurring Payments
 * Alias Manager
 * Scheduled Payments
 * Subscription Manager
 * Alias Gateway

 * Options
 * PM Query
 * Split credit/debit cards

PAYMENT METHODS

 * Credit Cards
 * Credit cards

 * Alternative Payment Methods
 * PayPal
 * MasterPass

 * All Payment Methods
 * Processing and procedure

SECURITY

 * Fraud Prevention
 * Fraud Expert Scoring
 * Fraud Expert Checklist
 * Fraud Detection Module
 * Barclaycard Transact (Kount Fraud Module)

 * PSD2
 * Comply with PSD2
 * Selective use of 3-D Secure
 * 3D Secure
 * 3DS Activation Guide

 * Payment Data Security
 * Ensure data security
 * PCI DSS

 * Server Security
 * Firewall Configuration

NEWS

 * New Security Policy being Introduced on ePDQ

 * New MasterCard rules for online subscriptions

 * 3DS v2: Increase security; increase conversion

 * Changelog


GET STARTED

 * Account Management
 * User Management
 * Transaction Management
 * Generate Reports


INTEGRATION SOLUTIONS

 * Integrations
 * Recurring Payments
 * Options


PAYMENT METHODS

 * Credit Cards
 * Alternative Payment Methods
 * All Payment Methods


SECURITY

 * Fraud Prevention
 * PSD2
 * Payment Data Security
 * Server Security


NEWS

 * New Security Policy being Introduced on ePDQ
 * New MasterCard rules for online subscriptions
 * 3DS v2: Increase security; increase conversion
 * Changelog




WHAT ARE YOU LOOKING FOR?




GET STARTED

All you need to know about setting up your ePDQ account.


INTEGRATION SOLUTIONS

Learn about our integrations and find a solution for your business.


PAYMENT METHODS

Learn how you can provide your customers with the payment methods of their
choice.


SECURITY

Use our security features to add an extra layer of protection to your account


NEWS

Stay up-to-date with the latest news and releases from ePDQ.


TOP FAQS

 * General
 * Transactions
 * Security

WHAT IS PAYMENT PROCESSING?

Payment processing is a service that allows websites to sell online by accepting
payment via electronic methods such as credit cards, debit cards and bank
transfers.

Provided by payment service providers, payment processing is the technical
connection or 'gateway' between a website and the financial institutions or
'acquirers' that govern different payment methods. To put it simply, without a
payment service provider you won't get paid.









CAN YOU RESEND ME THE PASSWORD? I CANNOT LOG IN ANYMORE.

You can reinitiate your password via the  "Lost your password?" button on the
bottom of the login screen.

WHAT PAYMENT METHODS ARE SUPPORTED BY EPDQ?

You can currently select the following payment methods: 



 * Bancontact (BE)
 * Bank transfer (BE/DE/FR/IT/NL/SK)
 * Belgian pay buttons of KBC/CBC, ING Home'Pay, and Belfius Direct Net
 * Carte Bancaire
 * Giropay
 * iDeal (NL)
 * Klarna Pay Now / Sofort Banking (DE/AT/BE/NL/IT)
 * Maestro
 * MasterCard
 * SEPA Direct Debit with Mandate Management
 * Visa
 * V Pay



Look out for more payment methods coming soon as frequently we add new ones.

HOW DO I REFUND A PAYMENT?

You can easily refund a payment with the "Refund" button in the order overview
of a transaction (via View transactions). If your account supports it, you can
also make refunds with a DirectLink request or with a Batch file upload (for
multiple transactions).

Please note that the Refunds option has to be enabled in your account.

Go to Maintain your transactions for more information.

WHERE DO I FIND TRANSACTION STATUS ?

When you check your transactions in your ePDQ account via Operations > View
transactions or Operations > Financial history, and/or you download a monthly
report of your transactions, you will notice that each transaction has a
specific status.

Read our dedicated guide

WHAT IS THE DIFFERENCE BETWEEN A REFUND AND A CANCELLATION?

You can only perform refunds on transactions for which the funds have already
been transferred to your bank account. A cancellation or deletion can be done
before a payment has been fully processed, i.e. before the daily cut-off time at
the acquirer, at which point all transactions of the previous day are processed.

WHERE DO I FIND MY TRANSACTIONS?

In your ePDQ account menu, you can easily lookup your transactions by choosing
"Operations" and then clicking either "View transactions" or "Financial
history", depending on the type of transaction results you're looking for.

Go to Consult your transactions for more information.

HOW TO CONFIGURE MY FIREWALL ?

Setting up firewalls correctly is important in ensuring that transactions are
processed successfully.

Read our dedicated guide

WHAT IS PSD2?

The EU’s Second Payment Services Directive (2015/2366 PSD2) entered into force
in January 2018, aiming to ensure consumer protection across all payment types,
promoting an even more open, competitive payments landscape. Acting as a payment
service provider, we pride ourselves on being confirmed PSD2 compliant since 29
May 2018.

One of the key requirements of PSD2 relates to Strong Customer Authentication
(SCA) that will be required on all electronic transactions in the EU from 1st
January 2021 for Europe and from 14th September 2021 for UK. SCA will require
cardholders to authenticate themselves with at least TWO out of the following
three methods:

 * Something they know (PIN, password, …)
 * Something they possess (card reader, mobile. …)
 * Something they are (voice recognition, fingerprint, …

This means your customers, in practice, will no longer be able to make a card
payment online by using only the information on their cards. Instead they will
have to, for example, verify their identity on a bank app that is connected to
their phone and requires a password or fingerprint to approve the purchase.

More information about PSD2 can be found here:
https://www.europeanpaymentscouncil.eu/sites/default/files/infographic/2018-04/EPC_Infographic_PSD2_April%202018.pdf

HOW CAN YOU HELP ME TO PREVENT FRAUD?

ePDQ offers a complete suite of flexible products, sophisticated technologies
and dedicated expertise to help you manage and optimize your online fraud
prevention practices. Our industry-leading fraud detection tools and experts
bring over 20 years of industry and regional expertise, and we will work closely
with you to develop, implement and manage a holistic fraud solution that
includes prevention, detection and management. We also offer comprehensive
chargeback management and dispute management solutions. 

By working with ePDQ, you can pick the solutions that best fit your needs and
customize our services to either outsource fraud management functionalities or
keep them in-house with our ongoing support.

All FAQs


WHAT'S NEW?

CHANGELOG

Find out the latest platform updates.

Latest release:March 2022 - 04.149
19/01/2022

SECURITY POLICY

New Security Policy being Introduced on ePDQ
28/01/2020

3DS v2: Increase security; increase conversion
06/04/2021

IMPORTANT: New MasterCard rules for online subscriptions
14/02/2022
More news
© Barclaycard 2022
Barclaycard is a trading name of Barclays Bank PLC and Barclaycard International
Payments Limited. Barclays Bank PLC is authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority (Financial Services Register number: 122702). Registered
Office: 1 Churchill Place, London E14 5HP. Barclaycard International Payments
Limited, trading as Barclaycard, is regulated by the Central Bank of Ireland.
Registered Number: 316541. Registered Office: One Molesworth Street, Dublin 2,
Ireland, D02 RF29. Directors: Paul Adams (British), Peter Morris, James Kelly,
Mary Lambkin Coyle and David Rowe.

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