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Position Title Individual Taxpayer Advisory Specialist - Area 1, 2, 3 & 4
(6-month Roster) Agency Internal Revenue Service Announcement Number
23-11786983K-WIX-501-5T9 Opens in new window Open Period Wednesday, January 25,
2023 to Monday, July 24, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement
and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
A. No, I do not claim Veterans' Preference
B. 0-point Sole Survivorship Preference (SSP)
C. 5-point preference based on active duty in the U.S. Armed Forces (TP)
D. 10-point preference for non-compensable disability or Purple Heart (XP)
E. 10-point preference based on a compensable service connected disability of at
least 10% but less than 30% (CP)
F. 10 point preference based on widow/widower or parent of a deceased veteran,
or spouse or parent of a disabled veteran (XP)
G. 10-point preference based on a compensable service connected disability of
30% or more (CPS)
2. IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
 
 * you are located either within or outside the local commuting area of this
   vacancy, AND
 * your grade is equivalent to or below the grade level of this vacancy, AND
 * your position has the same or higher promotion potential of this vacancy, AND
 * your last performance rating of record is at least fully successful or the
   equivalent?


If you indicate "Yes" for this question, you MUST submit supporting
documentation to validate your claim of CTAP eligibility such as a Reduction in
Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND
a copy of your most recent annual performance appraisal AND a copy of your most
recent SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan
(CTAP)/Interagency Career Transition Assistance Plan (ICTAP). (limit characters)
A. Yes
B. No
3. Treasury CTAP Candidate - Are you a current displaced or surplus Department
of Treasury (non-IRS) employee and:
 
 * you are located within the same local commuting area of this vacancy, AND
 * your grade is equivalent to or below the grade level of this vacancy, AND
 * your position has the same or higher promotion potential of this vacancy, AND
 * your last performance rating of record is at least fully successful or the
   equivalent?


If you indicate "Yes" for this question, you MUST submit supporting
documentation to validate your claim of CTAP eligibility such as a Reduction in
Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND
a copy of your most recent annual performance appraisal AND a copy of your
latest SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan
(CTAP)/Interagency Career Transition Assistance Plan (ICTAP). (limit characters)
A. Yes
B. No
4. ICTAP Candidate - Are you a current or former federal employee displaced from
a position in a federal agency other than the agency hiring for this position
and:
 
 * you are located within the same local commuting area of this vacancy, AND
 * your grade is equivalent to or below the grade level of this vacancy, AND
 * your position has the same or higher promotion potential of this vacancy, AND
 * your last performance rating of record is at least fully successful or the
   equivalent?

If you indicate "Yes" for this question, you MUST submit supporting
documentation to validate your claim of ICTAP eligibility such as a Reduction in
Force (RIF) separation notice or a Proposed Removal/Separation notice AND a copy
of your most recent annual performance appraisal, AND a copy of your most recent
SF-50 (Notification of Personnel Action) or equivalent personnel action form.
 
For more information, review Career Transition Assistance Plan
(CTAP)/Interagency Career Transition Assistance Plan (ICTAP). (limit characters)
A. Yes
B. No
5. U.S. Citizen Candidate - Are you a U.S. citizen (either by birth or
naturalization) or national of the United States? (limit characters)
A. Yes
B. No
Preferences
1. Select the location(s) you want to be considered for. You must choose at
least one location. You may only select up to 3 location(s). (limit characters)
 * Search

 * No matches found

(AL1213) 417 20th Street North, Birmingham, AL(AL2062) 202 West Adams Street,
Dothan, AL(AL2036) 204 S Walnut Street, Florence, AL(AL2393) 5123 Research Dr
NW, Huntsville, AL(AL1238) 820 S University Blvd, Mobile, AL(AL2203) 1285
Carmichael Way, Montgomery, AL(AK3237) 949 E 36 Ave, Anchorage, AK(AZ7887)7350 W
CaminoSanXavier, Glendale, AZ(AZ6886) 1818 E Southern Ave, Mesa, AZ(AZ7748) 4041
N Central Ave, Phoenix, AZ(AZ0058) 300 West Congress, Tucson, AZ(AZ7837) 2285 S
4th Ave, Yuma, AZ(AR1316) 4375 N Vantage Dr, Fayetteville, AR(AR1184)4905 Old
Greenwood Rd, Fort Smith, AR(AR1127) 615 S Main Street, Jonesboro, AR(AR0063)
700 W Capitol, Little Rock, AR(AR0057) 500 N State Line Ave, Texarkana,
AR(CA7102)212 Coffee Rd, Bakersfield, CA(CA8500) 751 E Daily Drive, Camarillo,
CA(CA8479) 1145 Eugenia Place, Carpinteria, CA(CA7087) 1395 Ridgewood Dr, Chico,
CA(CA7239) 2345 S 2nd Street, El Centro, CA(CA7023) 9350 Flair Drive, El Monte,
CA(CA7898) 2525 Capitol St, Fresno, CA(CA0521) 24000 Avila Road, Laguna Niguel,
CA(CA0273) 501 W Ocean Blvd, Long Beach, CA(CA0198)6230 VanNuys Boulevard, Los
Angeles, CA(CA0150) 300 N Los Angeles St, Los Angeles, CA(CA6901) 1700
Standiford Ave, Modesto, CA(CA0281) 1301 Clay Street, Oakland, CA(CA7903) 556 S
Paseo Dorotea, Palm Springs, CA(CA7564) 850 Industrial Street, Redding,
CA(CA6139) 4330 Watt Ave, Sacramento, CA(CA7720) 928 E Blanco Road, Salinas,
CA(CA8050) 290 N. D Street, San Bernardino, CA(CA0167) 880 Front Street, San
Diego, CA(CA0154) 450 Golden Gate Ave, San Francisco, CA(CA6116) 55 S Market
Street, San Jose, CA(CA6921) 1 Civic Center Drive, San Marcos, CA(CA7395)801
Civic Center Drive, Santa Ana, CA(CA7585)2384 Professional Pkwy, Santa Maria,
CA(CA0221) 777 Sonoma Ave, Santa Rosa, CA(CA7588)4643 Quail Lakes Drive,
Stockton, CA(CA8271) 5300 W Tulare Ave, Visalia, CA(CA6862) 185 Lennon Lane,
Walnut Creek, CA(CO2177) 2864 South Circle Dr, Colorado Springs, CO(CO1811) 1999
Broadway, Denver, CO(CO0046) 301 S Howes St, Fort Collins, CO(CO0018) 400 Rood
Ave, Grand Junction, CO(CT0059) 915 Lafayette Blvd, Bridgeport, CT(CT3376) 131
West Street, Danbury, CT(CT0013) 135 High Street, Hartford, CT(CT0061) 150 Court
Street, New Haven, CT(CT3438) 761 Main Avenue, Norwalk, CT(CT3451) 55 Main
Street, Norwich, CT(CT3462) 193-195 Grand Street, Waterbury, CT(DE0066) 611 S
Dupont Hwy, Dover, DE(DE0051) 21309 Berlin Road, Georgetown, DE(DE0016) 844 King
Street, Wilmington, DE(DC0198)77 K Street NE, Washington DC, DC(FL3026) 10200
49th St N, Clearwater, FL(FL1382) 1540 Cornerstone Blvd, Daytona Beach,
FL(FL3285) 4210 Metro Pkwy, Fort Myers, FL(FL2214) 104 N Main St, Gainesville,
FL(FL0067) 400 West Bay Street, Jacksonville, FL(FL3143) 2133 Harden Boulevard,
Lakeland, FL(FL2257) 850 Trafalgar Court, Maitland, FL(FL1361) 1232 Sarno Rd,
Melbourne, FL(FL0061) 51 SW First Avenue, Miami, FL(FL2668) 3300 SW 34th Avenue,
Ocala, FL(FL3007)651-F West 14th Street, Panama City, FL(FL3279) 7180 9Th Ave
North, Pensacola, FL(FL2347) 7850 SW 6th Court, Plantation, FL(FL2174) 7410 S US
Hwy 1, Port Saint Lucie, FL(FL3100) 5971 Cattleridge Blvd, Sarasota, FL(FL1407)
325 John Knox Rd, Tallahassee, FL(FL2402) 3848 W Columbus Drive, Tampa,
FL(FL1328)625 N Flagler Dr, West Palm Beach, FL(GA2618) 235 Roosevelt Ave,
Albany, GA(GA0087) 401 W Peachtree St, Atlanta, GA(GA2004) 2888 Woodcock Blvd,
Atlanta, GA(GA2441) 3154 Perimeter Pkwy, Augusta, GA(GA2478) 6068 Business Park
Dr, Columbus, GA(GA2307) 329 Oak Street, Gainesville, GA(GA2410) 435 2nd Street,
Macon, GA(GA0118) 600 East First, Rome, GA(GA2480)9Park Of Commerce Blvd,
Savannah, GA(GA2713) 2300 Lake Park Dr SE, Smyrna, GA(HI6993) 101 Aupuni Street,
Hilo, HI(HI0011) 300 Ala Moana Blvd, Honolulu, HI(HI6575) 2200 Main Street,
Wailuku, HI(ID0025) 550 West Fort St, Boise, ID(ID4252) 1820 E 17th St, Idaho
Falls, ID(ID4423) 333 S Main St, Pocatello, ID(IL2209) 301 South Prospect Rd,
Bloomington, IL(IL2201) 310-312 W Church St, Champaign, IL(IL0236) 230 S
Dearborn Street, Chicago, IL(IL1914) 306 W Eldorado Street, Decatur, IL(IL2337)
2001Butterfield Rd, Downers Grove, IL(IL2528)Fountains Business Ctr, Fairview
Heights, IL(IL2260) 2060-66 Windish Dr, Galesburg, IL(IL0222) 105 S Sixth
Street, Mount Vernon, IL(IL2549)14479S JohnHumphrey Dr, Orland Park,
IL(IL2551)2415 W. Cornerstone Ct, Peoria, IL(IL2473) 3701 E Lake Centre Dr,
Quincy, IL(IL2636) 4920 E State St, Rockford, IL(IL2558) 5100 River Rd, Schiller
Park, IL(IL2454)) 3101 Constitution Dr, Springfield, IL(IN1762)2017 South
Liberty Dr, Bloomington, IN(IN1853) 2425 Northpark Drive, Columbus, IN(IN1822)
7409 Eagle Crest Blvd, Evansville, IN(IN1823) 201 E Rudisill Blvd, Fort Wayne,
IN(IN0133) 575 N Pennsylvania, Indianapolis, IN(IN1905) 370 East 84Th Dr,
Merrillville, IN(IN1588) 225 N High Street, Muncie, IN(IN1641) One Michiana
Square, South Bend, IN(IN1778) 801 Wabash, Terre Haute, IN(IA1550) 3205 Williams
Blvd SW, Cedar Rapids, IA(IA1465) 101 West 2nd Street, Davenport, IA(IA0112) 210
Walnut Street, Des Moines, IA(IA1412)3539 Southern Hills Dr, Sioux City,
IA(IA1408) 201 Tower Park Drive, Waterloo, IA(KS1603)6717ShawneeMissionPkwy,
Overland Park, KS(KS1607) 515 S Kansas Avenue, Topeka, KS(KS1615) 555 N Woodlawn
St, Wichita, KS(KY3060)200WProfessionalParkCt, Bowling Green, KY(KY1690) 121 W
Tenth Street, Hopkinsville, KY(KY1472) 1500 Leestown Rd, Lexington,
KY(KY0086)600 Dr MartinL King Pl, Louisville, KY(KY2028) 401 Frederica Street,
Owensboro, KY(KY2024)2765 Wayne Sullivan Dr, Paducah, KY(KY2098)311 N Arnold
Avenue, Prestonsburg, KY(LA1427)3508 Government Street, Alexandria, LA(LA1420)
2600 Citiplace, Baton Rouge, LA(LA0070) 423 Lafayette St, Houma, LA(LA1545) 2829
Fourth Ave, Lake Charles, LA(LA1399) 1401 Hudson Lane, Monroe, LA(LA1336) 1555
Poydras Street, New Orleans, LA(LA1340) 3007 Knight Street, Shreveport,
LA(ME0068) 68 Sewall St, Augusta, ME(ME0061) 202 Harlow Street, Bangor,
ME(ME0078) 365 Main St, Presque Isle, ME(ME4276) 440 Western Avenue, South
Portland, ME(MD1137) 1750 Forest Dr, Annapolis, MD(MD0055) 31 Hopkins Plaza,
Baltimore, MD(MD0487) 201 Thomas Johnson Dr, Frederick, MD(MD0440) 1260 Maryland
Avenue, Hagerstown, MD(MD0195) 8401 Corporate Dr, Landover, MD(MD1045)Red Hill
Ctr POBox3250, Lavale, MD(MD1248) 6010 Executive Blvd, Rockville, MD(MD1123) 601
E Naylor Mill Rd, Salisbury, MD(MA0131) 15 New Sudbury Street, Boston,
MA(MA5955) 120 Liberty Street, Brockton, MA(MA0129) 881 Main Street, Fitchburg,
MA(MA5942) 75 Perseverance Way, Hyannis, MA(MA5982)1550 Main Street,
Springfield, MA(MA6035) 400 Tradecenter Dr, Woburn, MA(MA5785) 120 Front Street,
Worcester, MA(MI0131) 477 Michigan Ave, Detroit, MI(MI3022) 917 N Saginaw St,
Flint, MI(MI2210)3251 N Evergreen Dr NE, Grand Rapids, MI(MI1926) 1055 W Baraga
St, Marquette, MI(MI2019) 4901 Towne Centre Rd, Saginaw, MI(MI2186) 2040N US
Highway 31 S, Traverse City, MI(MN1675) 1550 American Blvd E., Bloomington,
MN(MN0015) 515 W First Street, Duluth, MN(MN1674) 1921 Excel Drive, Mankato,
MN(MN1720) 310 S Broadway, Rochester, MN(MN2608) 1010 W St Germain St, Saint
Cloud, MN(MN1600) 30 E Seventh Street, Saint Paul, MN(MS2373) 2209 Fifth St
North, Columbus, MS(MS2191) 11309 Old Hwy 49, Gulfport, MS(MS0072) 701 Main
Street, Hattiesburg, MS(MS0083) 100 W Capitol, Jackson, MS(MS2201) 111 E Troy
Street, Tupelo, MS(MO0147) 555 Independence St, Cape Girardeau,
MO(MO1833)1122Town&CountryComons, Chesterfield, MO(MO1913) 402 South Main
Street, Joplin, MO(MO2011) 30 West Pershing Rd, Kansas City, MO(MO1991) 1211 N.
Belt Highway, Saint Joseph, MO(MO0106) 1222 Spruce, Saint Louis, MO(MO1993) 2937
S Claremont Ave, Springfield, MO(MT5383) 2900 Fourth Ave N, Billings, MT(MT5577)
1805 South 22nd Ave, Bozeman, MT(MT5626) 219 2nd Avenue South, Great Falls,
MT(MT5513) 10 W. 15Th Street, Helena, MT(MT5356) 1325 Highway 2 West, Kalispell,
MT(MT5524) 2681 Palmer St, Missoula, MT(NE0531)100 Centennial Mall No, Lincoln,
NE(NE1377) 208 N 5th Street, Norfolk, NE(NE0056) 300 E 3rd Street, North Platte,
NE(NE0051) 1616 Capitol Ave, Omaha, NE(NE1375) 2001 Broadway, Scottsbluff,
NE(NV7516) 110 N City Parkway, Las Vegas, NV(NV0012) 300 Booth Street, Reno,
NV(NH0037) 275 Chestnut Street, Manchester, NH(NH6136) 410 Amherst Street,
Nashua, NH(NH6185)75 Portsmouth Blvd, Portsmouth, NH(NJ5114) 51 Haddonfield
Road, Cherry Hill, NJ(NJ4541) 100 Dey Place, Edison, NJ(NJ4611) 4 Paragon Way,
Freehold, NJ(NJ6998) 5218 Atlantic Avenue, Mays Landing, NJ(NJ0056) 20
Washington Place, Newark, NJ(NJ457) 1 Kalisa Way, Paramus, NJ(NJ4531) 1719 Route
10, Parsippany, NJ(NJ0145) 200 Federal Plaza, Paterson, NJ(NJ4721) 955 S
Springfield Ave, Springfield, NJ(NJ5105) 50 West State Street, Trenton,
NJ(NM1464) 6200 Jefferson St NE, Albuquerque, NM(NM1431) 505 S. Main, Las
Cruces, NM(NM1524) 2945 Rodeo Park Dr E, Santa Fe, NM(NY0300) 11 A Clinton Ave,
Albany, NY(NY7501) 999 Stewart Ave, Bethpage, NY(NY0016) 15 Henry Street,
Binghamton, NY(NY7304) 1200 Waters Place, Bronx, NY(NY7288) 2 Metrotech Center,
Brooklyn, NY(NY7340) 130 S Elmwood Avenue, Buffalo, NY(NY7629) Lefrak City
Plaza, Elmhurst, NY(NY6175) 147 West Gray Street, Elmira, NY(NY7117) 1180 Vets
Mem Hwy, Hauppauge, NY(NY7539) 201 West Third Street, Jamestown, NY(NY0350) 290
Bwy-Foley Square, New York, NY(NY7619)2116AdamClytonPowellJr, New York,
NY(NY7030) 191 Main Street, Poughkeepsie, NY(NY7368) 375 Bay Road, Queensbury,
NY(NY7064) 255 East Ave, Rochester, NY(NY7357) 300 S State Street, Syracuse,
NY(NY0218) 10 Broad Street, Utica, NY(NY7230) 242 W Nyack Road, West Nyack,
NY(NY6385)210 East Post Road, White Plains, NY(NC0002) 151 Patton Avenue,
Asheville, NC(NC2598) 10715 David Taylor Dr, Charlotte, NC(NC2443) 225 Green
Street, Fayetteville, NC(NC2668) 4905 Koger Boulevard, Greensboro, NC(NC2310)
2835 S. Charles Blvd, Greenville, NC(NC1167)1930 3rd Ave Lane SE, Hickory,
NC(NC1151)7751 BrierCreekPkwy, Raleigh, NC(NC2410) 3340 Jaeckle Drive,
Wilmington, NC(NC2677)1677WestbrkPlazaDr 110, Winston-Salem, NC(ND1366) 4503
Coleman St, Bismarck, ND(ND0046) 657 2Nd Ave N, Fargo, ND(ND0008) 102 N 4th St,
Grand Forks, ND(ND0014) 100 1st Street SW, Minot, ND(OH0194) 2 South Main
Street, Akron, OH(OH2342) 301 Mckinley Avenue S, Canton, OH(OH0189) 550 Main
Street, Cincinnati, OH(OH0192) 1240 E Ninth Street, Cleveland, OH(OH0208) 200 N
High St, Columbus, OH(OH0195) 200 W 2nd St, Dayton, OH(OH1918) 401 West North
Street, Lima, OH(OH0202) 180 N Diamond St, Mansfield, OH(OH2146) 433 North
Summit St, Toledo, OH(OH0302) 10 East Commerce St, Youngstown, OH(OK1477) 601
South Harding, Enid, OK(OK1476) 2202 SW A Ave, Lawton, OK(OK1356) 55 North
Robinson, Oklahoma City, OK(OK1431) 8023 East 63rd Pl, Tulsa, OK(OR6674) 250 Nw
Franklin Ave, Bend, OR(OR0051) 211 E 7Th Ave, Eugene, OR(OR6527) 960 Ellendale,
Medford, OR(OR0043) 1220 SW 3rd Ave, Portland, OR(OR6660) 1660 Oak Street SE,
Salem, OR(PA0329) 1601 Eleventh Avenue, Altoona, PA(PA0719) 3 W Broad Street,
Bethlehem, PA(PA0871) 230 Executive Drive, Cranberry Township, PA(PA0440) 1314
Griswald Plaza, Erie, PA(PA0267)228 Walnut Street, Harrisburg, PA(PA0865) 200
Lakeside Drive, Horsham, PA(PA0358) 319 Washington St, Johnstown, PA(PA0507) 601
S Henderson Road, King Of Prussia, PA(PA0949) 36 E King Street, Lancaster,
PA(PA0582) 1400 N Providence Rd, Media, PA(PA0745) Penn Office Bldg,
Monroeville, PA(PA0277) 600 Arch Street, Philadelphia, PA(PA0233) 1000 Liberty
Avenue, Pittsburgh, PA(PA0656) 201 Penn Street, Reading, PA(PA0596)409
Lackawanna Ave., Scranton, PA(PA7017)162 W Chestnut Street, Washington,
PA(PA0627)7 N Wilkes-Barre Blvd, Wilkes Barre, PA(PA0896)2670 Industrial Hwy,
York, PA(RI7097) 380 Westminster St, Providence, RI(RI7085) 60 Quaker Lane,
Warwick, RI(SC0068) 1835 Assembly St, Columbia, SC(SC0058) 401 W Evans Street,
Florence, SC(SC2095) 440 Roper Mountain Rd, Greenville, SC(SC2089) 601 19th Ave
North, Myrtle Beach, SC(SC1149)4400 Leeds Ave Ste 270, North Charleston,
SC(SD0040) 115 4th Ave SE, Aberdeen, SD(SD0035) 515 9th Street, Rapid City,
SD(SD1317)1720S Southeastern Ave, Sioux Falls, SD(TN2351) 5740 Uptain Road,
Chattanooga, TN(TN0029) 109 S Highland, Jackson, TN(TN2190) 2513 Wesley Street,
Johnson City, TN(TN0076) 710 Locust St, Knoxville, TN(TN2070) 22 N Front Street,
Memphis, TN(TN0052) 801 Broadway, Nashville, TN(TX2444) 500 Chestnut St,
Abilene, TX(TX2224) 7201 I-40 West, Amarillo, TX(TX2292) 825 E Rundberg Lane,
Austin, TX(TX1732) 606 N Carancahaua, Corpus Christi, TX(TX0284) 1100 Commerce
Street, Dallas, TX(TX0272) 700 E San Antonio, El Paso, TX(TX0302) 4050 Alpha
Road, Farmers Branch, TX(TX0224) 819 Taylor Street, Fort Worth, TX(TX2754) 1810
Hale Avenue, Harlingen, TX(TX0298) 1919 Smith, Houston, TX(TX1861) 8876 Gulf
Freeway, Houston, TX(TX2298) 12941 I 45, Houston, TX(TX0297) 8701 S Gessner,
Houston, TX(TX2880) 913 Nw Loop 281, Longview, TX(TX0230) 1205 Texas, Lubbock,
TX(TX2148) 1004 North Big Spring, Midland, TX(TX0163) 33 E Twohig, San Angelo,
TX(TX2982) 8122 Datapoint Dr, San Antonio, TX(TX2096) 909 ESE Loop 323, Tyler,
TX(TX2007) 6801 Sanger Ave, Waco, TX(TX2074)4309 Jacksboro Highway, Wichita
Falls, TX(UT0035) 324 25th St, Ogden, UT(UT1522) 178 S Rio Grande St, Salt Lake
City, UT(VT8102) 1222 Putney Street, Brattleboro, VT(VT8139) 128 Lakeside Ave,
Burlington, VT(VA0712) 401 E Market Street, Charlottesville, VA(VA0593) 3303 N
Main Street, Danville, VA(VA0746)1320 Central Park Blvd, Fredericksburg,
VA(VA0688)903 Enterprise Parkway, Hampton, VA(VA0719) 1101 Court Street,
Lynchburg, VA(VA1608) 200 Granby Street, Norfolk, VA(VA0088) 400 N Eighth
Street, Richmond, VA(VA0535) 210 1st Street, Roanoke, VA(VA0486) 1600 N Coalter
Street, Staunton, VA(VA0008) 7980 Quantum Drive, Vienna, VA(WA7849) 114 W
Magnolia, Bellingham, WA(WA7598) 3020 Rucker Ave, Everett, WA(WA7961) 319 7th
Avenue SE, Olympia, WA(WA0063) 825 Jadwin Ave, Richland, WA(WA0101) 915 Second
Avenue, Seattle, WA(WA7992) 9657 Levin Road, Silverdale, WA(WA0064)920 W
Riverside Avenue, Spokane, WA(WA8075) 1301 A Street, Tacoma, WA(WA0094) 500 W
12Th St, Vancouver, WA(WA7751)107 S 7th Ave, Yakima, WA(WV0171) 110 North Heber
St, Beckley, WV(WV0318) 16 Sterling Dr, Bridgeport, WV(WV0167) 150 Court St,
Charleston, WV(WV0016)SidneyLChristieFedBldg, Huntington, WV(WV0273)1250 Edwin
Miller Blvd, Martinsburg, WV(WV0304) 700 Market Street, Parkersburg, WV(WV0300)
1100 Main Street, Wheeling, WV(WI1623) 1901 E Capitol Dr, Appleton, WI(WI1711)
2403 Folsom Street, Eau Claire, WI(WI1738) 440 Security Blvd, Green Bay,
WI(WI0103) 425 State Street, La Crosse, WI(WI1784) 1242 Fourier Drive, Madison,
WI(WI1720) 211 W Wisconsin Ave, Milwaukee, WI(WY0030) 100 E B Street, Casper,
WY(WY1228) 5353 N Yellowstone Rd, Cheyenne, WY(WY1219) 1949 Sugarland Drive,
Sheridan, WY
2. Select the lowest grade you are willing to accept for this position. (limit
characters)
--Select--

--Select--579
3. Employees of the Internal Revenue Service (IRS) must demonstrate the highest
level of ethics and integrity. Former employees will be subject to a screening
of their prior performance and conduct with the Service, and all other
applicants may be subject to reference checks of prior employment. Your
responses to the following questions will be verified; Applicants providing
false information may be made ineligible and will be subject to debarment for
future employment opportunities with the IRS.

Please select the response that best describes your current or prior employment
with the IRS. If you never worked for the Internal Revenue Service, you must
select the last response "Not applicable." (limit characters)
A. I am a current employee of the IRS.
B. I am a former IRS employee and left under voluntary conditions; I was not
involuntarily removed or terminated from IRS.
C. I am a former IRS employee involuntarily removed or terminated under Section
1203 of the IRS Restructuring and Reform Act of 1998.
D. I am a former IRS employee involuntarily removed or terminated for an
Unauthorized Access UNAX violation.
E. I am a former IRS employee involuntarily removed or terminated for
unacceptable performance or conduct, not previously described in “c” or “d”
above.
F. Not applicable. I have never been employed by the IRS.
4. Employees of the Internal Revenue Service (IRS) must demonstrate the highest
level of ethics and integrity, and must be in compliance with all Federal Tax
requirements. Applicants being considered for employment with the IRS will be
subject to a tax check. You can "Get Your Tax Record" at http://www.irs.gov/
(https://www.irs.gov/individuals/get-transcript) and check the status of your
account, balance owed, payment history, make a payment, or review answers to tax
questions. Applicants not in compliance will be determined unsuitable for
employment with IRS. Your responses to the following questions will be verified;
Applicants providing false information may be made ineligible and will be
subject to debarment for future employment opportunities with the IRS.

Please select the response that best describes your compliance with all Federal
Tax requirements. You will be subject to a tax check that will verify your
response to this question. (limit characters)
A. I am currently compliant with all Federal Tax requirements. I have filed all
tax returns, and, if applicable, paid any balance that was due.
B. I currently have an outstanding tax obligation and/or balance due and have
made the necessary arrangements with IRS to satisfy my Federal Tax obligations.
C. I have an outstanding tax obligation and/or balance due and have NOT made any
arrangements with IRS to satisfy my Federal Tax obligations.
D. None of the above.
5. The following question is regarding your Selective Service status. If you are
a male born after December 31, 1959, and are at least 18 years of age, civil
service employment law (5 U.S.C. 3328) requires that you must be registered with
the Selective Service System, unless you meet certain exemptions under Selective
Service law. If you are required to register but knowingly and willfully fail to
do so, you are ineligible for appointment by executive agencies of the Federal
Government (5 CFR 300.704). Visit http://www.sss.gov/ for additional
information. (limit characters)
A. I certify that I have registered for Selective Service.
B. I have not registered for Selective Service, but I have an approved exemption
or served in the military continuously from age 18 to age 26.
C. I have not reached my 18th birthday and understand I am required by law to
register at that time.
D. I was required to register for Selective Service and did not register. I do
not have an approved exemption, and I have not served in the military.
E. I was born female or born before January 1, 1960, and I am not required to
register by law
6. If you are a current Federal employee, by what agency and organization are
you employed? (limit characters)
--Select--

--Select--Treasury - (BEP) Bureau of Engraving and PrintingTreasury - (DO)
Departmental OfficesTreasury - (FinCEN) Financial Crimes Enforcement
NetworkTreasury - (FS) Bureau of the Fiscal ServiceTreasury - IRSTreasury - IRS
Office of the Chief CounselTreasury - (MINT) United States MintTreasury - (OCC)
Office of the Comptroller of the CurrencyTreasury - (OIG) Office of Inspector
GeneralTreasury - (SIGTARP) Special Inspector General for TARPTreasury - (TIGTA)
Treasury Inspector General for Tax AdminTreasury - (TTB) Alcohol & Tobacco Tax
and Trade BureauAFRH - Armed Forces Retirement HomeDHS - (USSS) United States
Secret ServiceDOJ - (ATF) Bureau of Alcohol, Tobacco, Firearms and
ExplosivesFHFA - (OIG) Office of the Inspector GeneralFMSHRC - Federal Mine
Safety and Health Review CommissionGAO - Government Accountability OfficeHUD -
(OIG) Office of Inspector GeneralUSDA - (FNS) Food and Nutrition ServiceUSDA -
(OCIO) International Technology ServicesUSOGE - (OGE) Office of Government
EthicsVeterans Affairs - (OIG) Office of Inspector GeneralOtherNot Applicable
7. If you selected "Other", please enter the agency and organization. (limit
characters)

8. If you are a current Federal employee, what is your duty station? [City,
State] (limit characters)

9. If you are a Federal employee, under what type of appointment are you
currently serving? (limit characters)
A. Career Appointment, competitive service
B. Career-conditional Appointment, competitive service
C. Career Appointment, Excepted service - Treasury - Office of the Comptroller
of the Currency (OCC)
D. Career-Conditional Appointment, Excepted service - Treasury - Office of the
Comptroller of the Currency (OCC)
E. Permanent Excepted Service Appointment (Government Accountability Office)
F. Other Excepted Service Appointment (Government Accountability Office)
G. Excepted Service Appointment (other than listed)
H. Temporary (Time-Limited Appointment - not to exceed 1 year or less)
I. Term (Time-Limited Appointment - more than one year, not more than 4 years)
J. Pathways Program (Internship, Recent Graduates, or Presidential Management
Fellows)
K. Not Applicable
10. If you are, or ever were a Federal civilian employee, please provide your
current or last pay plan, series, and grade level or pay band. For example:
GS-0303-05, IR-0343-02, WG-5400-04. (limit 250 characters)

11. If you are, or ever were a Federal civilian employee, indicate the pay plan
and grade level or pay band of the highest graded position you have ever held.
For example: GS-05, IR-02, WG-04. (limit characters)

12. Are you a current or former Federal employee with reinstatement eligibility?
(limit characters)
A. Yes
B. No
C. Not Applicable
13. Are you a retiree receiving a Federal annuity, either military or civilian?

Note: If you are an annuitant, your salary or annuity may be reduced upon
employment. (limit characters)
A. Yes
B. No
14. Have you accepted a buyout from a Federal agency within the past 5 years?
(limit characters)
A. Yes
B. No
C. Not Applicable
15. Regarding the effectiveness of our recruitment strategies; how did you first
hear about this job? (limit characters)
--Select--

--Select--Automated USAJOBS saved search notificationPosting on a job board or
search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp,
etc.)Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs,
etc.)IRS Careers WebsiteReferred by an IRS employeeAttended a recruitment event
Job/Career Fair, Open House, Meet and Greet, Meetup, etc.IRS Veterans Program
OfficeSchool/University announcement/career counselorOrganizational third party
referral diversity or community organization, church, unemployment office,
etc.Newspaper print or onlineRadioTransit/Bus AdvertisementBanner Advertisement
- Major News WebsitesBanner Advertisement-Movie Theater WebsitesIRS Post Card
MailingClassified Advertisement Website, Craigslist, Angies List, etc.IRS/FNS
Hiring EventOtherI prefer not to answer
16. If you answered "Posting on a job board or search agent other than USAJOBS
(Monster, CareerBuilder, Indeed, LinkUp, etc." please indicate the name of the
job board or search agent other than USAJOBS you saw the advertisement.

If you answered "Social Media posting (Twitter, Facebook, LinkedIn, on-line job
fairs, etc.)" please indicate the name of the Social Media platform you saw the
advertisement.

If you answered "Attended a recruitment event (Job/Career Fair, Open House, Meet
& Greet, Meetup, etc.)" please indicate the name and state of the recruiting
event.

If you answered "School/University announcement/career counselor" please
indicate the name of the school/university of the announcement where you saw the
advertisement.

If you answered "Third party referral, such as diversity or community
organization, or employment office (Federal, state or local)" please indicate
the name of the third party referral and the state you saw the advertisement.

If you answered "Newspaper (print/online)" please indicate the name of the
newspaper and the state you saw the advertisement.

If you answered "Radio" please indicate the name of the radio station and state
you heard the advertisement.

If you answered "Transit/Bus Advertisement" please indicate the city and state
you saw the advertisement.

If you answered "Banner Advertisement - Major News Websites" please indicate the
website.

If you answered "Banner Advertisement - Movie Theater Websites" please indicate
the website.

If you answered "Classified Advertisement Website (Craigslist, Angie's List,
etc.)" please indicate the name of the website, city and state.

If you answered "Other" please specify. (limit characters)

Assessment 1
. Thank you for your interest in applying for this position. Your responses to
the following questions supplement the information provided in your resume.
(limit characters)

. QUALIFICATION REQUIREMENTS:

GENERAL EXPERIENCE/EDUCATION FOR GS-05: You must have three years of general
experience one year of which was at a level of difficulty and responsibility
equivalent to the GS-04 in the Federal Service. General experience for this
position includes: Analyzing problems to identify significant factors; gathering
pertinent data and recognizing solutions; planning and organizing work; and
communicating effectively orally and in writing. Such experience may have been
gained in administrative, professional, technical, investigative, or other
responsible work. Other experiences that may provide evidence of the knowledge,
skills, and abilities necessary to perform the duties of the position to be
filled. OR
You may substitute education for specialized experience as follows: 4-year
course of study leading to a bachelor's degree from an accredited college or
university.

SPECIALIZED EXPERIENCE/EDUCATION FOR GS-07: You must have one year of
specialized experience at a level of difficulty and responsibility equivalent to
the GS-05 grade level in the Federal service. Specialized experience for this
position includes: A knowledge of business practices, basic accounting
principles, and Federal tax laws and regulations; and that required the ability
to audit tax records, analyze systems and bookkeeping, use fact-finding
techniques, and develop interpersonal skills. OR
You may substitute education for specialized experience as follows: 1 year of
graduate education in a field of study such as: business administration,
finance, accounting, auditing, taxation, or other related fields. OR Superior
Academic Achievement may be met by having a Bachelor's degree, with one of the
following: A GPA of 2.95 or higher on a 4.0 scale for all completed
undergraduate courses or those completed in the last 2 years of study, or a GPA
of 3.45 or higher on a 4.0 scale for all courses in the major field of study or
those courses in the major completed in the last 2 years of study, or rank in
the upper one third of the class in the college, university, or major
subdivision, or membership in a national honor society recognized by the
Association of College Honor Societies.

GS-07 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal
applicants must have served 52 weeks at the next lower grade to satisfy
time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited
based on calendar time served in a grade, regardless of the number of days or
hours worked. If you currently hold or have previously held a position at the
same (or equivalent) or higher grade/level in the Federal government as of this
announcement, you will meet the TIME IN GRADE REQUIREMENTS.

SPECIALIZED EXPERIENCE/EDUCATION FOR GS-09: You must have one year of
specialized experience at a level of difficulty and responsibility equivalent to
the GS-07 grade level in the Federal service. Specialized experience for this
position includes: Knowledge of the Internal Revenue Code, regulations and
administrative procedures related to the full range of personal, business, and
other tax-related issues. Examples of qualifying experience include:
Interpreting and applying rules and regulations; Interviewing others to elicit
facts to identify and resolve problems; Communicating with others to elicit
facts to identify and resolve complex problems; Analyzing financial documents,
such as financial accounts, tax returns, financial statements, etc., to
reconcile factual differences or to reconstruct missing facts, and; Deciding
whether actions are in compliance with statutory provisions and/or procedural
and policy requirements. OR
You may substitute education for specialized experience as follows: a master's
or equivalent graduate degree in a field of study such as: accounting, finance,
or business administration. OR Two full years of progressively higher level
graduate education leading to a graduate degree in a field of study such as:
accounting, finance, business administration or public administration. OR LL.B.
or J.D., if related.

GS-09 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal
applicants must have served 52 weeks at the next lower grade to satisfy
time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited
based on calendar time served in a grade, regardless of the number of days or
hours worked. If you currently hold or have previously held a position at the
same (or equivalent) or higher grade/level in the Federal government as of this
announcement, you will meet the TIME IN GRADE REQUIREMENTS. (limit characters)

1. GS-05: Which is true about your general experience and/or education? (limit
characters)
A. I have three years of general experience one year of which was at a level of
difficulty and responsibility equivalent to the GS-04 in the Federal Service as
described above.
B. I have a 4-year course of study leading to a bachelor's degree in any field
of study as described above.
C. I have an equivalent amount of combined experience and/or education as
described above.
D. I have none of the above.
2. GS-07: Which of the following is true about your experience and/or education?
(limit characters)
A. I have at least one (1) year of specialized experience as described above.
B. I have at least one (1) full year of graduate level education as described
above.
C. I meet at least one of the Superior Academic Achievement requirements as
described above.
D. I have an equivalent amount of combined experience and education as described
above.
E. I have none of the above.
3. GS-07 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal
applicants must have served 52 weeks at the next lower grade to satisfy
time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited
based on calendar time served in a grade, regardless of the number of days or
hours worked. If you currently hold or have previously held a position at the
same (or equivalent) or higher grade/level in the Federal government as of this
announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Please select the response that best describes your time in grade. (limit
characters)
A. I have served one year at the next lower grade of the position for which I am
applying.
B. I currently occupy a position at or above the grade of the position for which
I am applying.
C. I have previously occupied a position at or above the grade of the position
for which I am applying.
D. I am not a current federal civilian employee and I meet one of the exclusions
contained in 5 CFR 300.603 (b).
E. I am a VEOA eligible applicant and am not currently employed as a federal
civilian employee.
F. I have less than one year at the next lower grade level of the position for
which I am applying and/or none of the above are applicable.
4. GS-09: Which of the following is true about your experience and/or education?
(limit characters)
A. I have one (1) year of specialized experience as described above.
B. I have a master's or equivalent degree or two (2) full academic years of
progressively higher level graduate education in a field of study such as:
accounting, finance, taxation, or business administration as described above.
C. I have an LL.B. or J.D, if related as described above.
D. I have an equivalent amount of combined experience and education as described
above.
E. I have none of the above.
5. GS-09 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal
applicants must have served 52 weeks at the next lower grade to satisfy
time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited
based on calendar time served in a grade, regardless of the number of days or
hours worked. If you currently hold or have previously held a position at the
same (or equivalent) or higher grade/level in the Federal government as of this
announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Please select the response that best describes your time in grade. (limit
characters)
A. I have served one year at the next lower grade of the position for which I am
applying.
B. I currently occupy a position at or above the grade of the position for which
I am applying.
C. I have previously occupied a position at or above the grade of the position
for which I am applying.
D. I am not a current federal civilian employee and I meet one of the exclusions
contained in 5 CFR 300.603 (b).
E. I am a VEOA eligible applicant and am not currently employed as a federal
civilian employee.
F. I have less than one year at the next lower grade level of the position for
which I am applying and/or none of the above are applicable.
. The questions in this section relate to your work- and education-related
experiences. If you are not currently in a work group, please answer the
questions based on experiences you may have had in previous jobs, or in school,
social, athletic, or volunteer organizations. For each of the following items,
choose one answer from among the alternatives presented. Answer each statement
as accurately as you can. (limit characters)

6. Explaining tax related technical procedures, regulations, laws, or rules to
customers.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
7. Interacting with individuals from varied backgrounds (for example, education,
cultural, economic) in a business environment.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
8. Documenting in writing actions taken to explain technical or routine
procedures or non-technical issues.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
9. Explaining how to fill out forms and follow instructions.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
10. Researching and interpreting instructions, guidelines, and procedures to
determine the appropriate actions.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
11. Listening to information provided by individuals and asking questions to
gather relevant facts to solve problems.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
12. Resolving issues with individuals who are confrontational or uncooperative.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
13. Searching and retrieving information from a computer database or the
Internet.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
14. Reviewing and inputting data into a computer while working with customers.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
15. Navigating in multiple computer windows to retrieve or update information.
(limit characters)
A. I do not have experience performing this task, but I am willing to learn it.
B. I have a little experience performing this task.
C. I have a moderate amount of experience performing this task (for example, I
occasionally perform this task).
D. I have considerable experience performing this task (for example, I do this
regularly without supervision).
E. I have extensive experience performing this task (for example, I am an
expert, I train and/or assist others, or my work is rarely corrected by a
supervisor).
. Questions in the Situational Judgment section draw primarily on your
experiences in working with and relating to others in a work setting. For each
of the questions in this section, you are asked to indicate how you would be
most likely to respond in a given situation. (limit characters)

. For each of the situations described, you are asked to indicate how you would
respond. No special training or experience is required to answer these
questions. Identify from the response options the one that best represents how
you would handle the situation. Select the response that is closest to how you
would be most likely to actually handle the situation, not the response that you
think others might select or the response that you think is expected. (limit
characters)

. Below is information about the role of the Individual Taxpayer Advisory
Specialist. Consider this information when answering the questions. (limit
characters)

. Role of the Individual Taxpayer Advisory Specialist (limit characters)

. The mission of the IRS is to provide America's taxpayers top quality service
by helping them understand and meet their tax responsibilities and by applying
the tax law with integrity and fairness to all. The role of an Individual
Taxpayer Advisory Specialist (ITAS) in fulfilling this mission is to: • Provide
technical and procedural information and customer assistance to taxpayers and/or
their representatives in a face-to-face setting • Resolve taxpayers' issues
related to their accounts, payments, filings, and notices received from the IRS
• Facilitate the resolution of issues related to tax audits and collection of
tax and penalties • Prepare basic individual tax returns based on taxpayer need
based on pre-determined criteria • Promote voluntary compliance by educating
taxpayers on meeting their tax responsibilities • Protect taxpayer rights (limit
characters)

. An Individual Taxpayer Advisory Specialist strives for one stop service, by
providing efficient, complete, and correct responses to taxpayers' questions in
one visit when they come into a Taxpayer Assistance Center (TAC). The Individual
Taxpayer Advisory Specialist works in a structured office environment that
provides walk-in service. The Individual Taxpayer Advisory Specialist must read
information from a computer screen and input information using the keyboard. He
or she may work at a particular station for long periods of time or assist in
other areas, such as greeting customers or re-stocking forms. (limit characters)

. The Taxpayer Assistance Center maintains specific hours of operation in which
taxpayers can come in for Individual Taxpayer Advisory Specialist assistance or
to pick up certain tax forms that are stocked in the Taxpayer Assistance Center.
The Taxpayer Assistance Center provides specific services and the Individual
Taxpayer Advisory Specialist employees are not permitted to handle tax issues
for which they have not been trained. (limit characters)

. The Individual Taxpayer Advisory Specialist must also protect taxpayers'
confidentiality and private information by only disclosing taxpayer information
to those who are authorized to receive it, including other IRS employees.
Therefore, the Individual Taxpayer Advisory Specialist plays a critical role in
providing accurate information and quality service. (limit characters)

16. A customer comes into the Taxpayer Assistance Center requesting a copy of
his father's most recent income tax return. You look up the account and
determine that the father does not have written authorization on file to grant
his son power of attorney. The customer states that his father can't come to the
office to request the tax return himself because he is in the hospital, but
asked the son to do it for him, because he needs the information immediately.
What would you do in this situation?
(limit characters)
A. Give a copy of the tax return to the customer.
B. Offer the customer a form for his father to grant him power of attorney
authorization.
C. Explain to the customer that you can’t disclose information from another
taxpayer's account.
D. Advise the customer to have his father call the 800 number and request the
information be mailed to him which will be within 10 business days.
E. Verify whether the customer is the taxpayer’s son.
17. A customer comes into the Taxpayer Assistance Center and is being assisted
by another Individual Taxpayer Advisory Specialist. You overhear part of the
conversation where the Individual Taxpayer Advisory Specialist is providing
incorrect information. What would you do in this situation?
(limit characters)
A. Provide the correct response to the Individual Taxpayer Advisory Specialist
and the customer.
B. Inform the manager that the Individual Taxpayer Advisory Specialist is
providing incorrect information to a customer.
C. Ask to speak to the Individual Taxpayer Advisory Specialist in private and
inform him of the correct response to provide to the customer.
D. At a later time, advise the Individual Taxpayer Advisory Specialist of the
correct response.
E. Catch the customer before he leaves the office and provide the correct
response to the customer.
18. A limited number of employees in each Taxpayer Assistance Center are
authorized to accept cash payments and write receipts. A customer comes into the
office to make a payment. Her payment must be received today, or it will be
considered late. The customer forgot her checkbook but has the cash necessary to
make the payment. The employees authorized to accept cash payments are gone for
the day. What would you do in this situation?
(limit characters)
A. Accept the cash and put it in the safe for an authorized cash employee to
process the following day.
B. Inform the customer that the authorized cash employees have gone for the day
and ask the customer to return the next day.
C. Advise the customer to get a money order at a nearby convenience store and
accept the payment when she returns.
D. Advise the customer to mail the check payment and provide her with the
mailing address.
E. Advise the manager of the situation and have the manager talk to the
customer.
19. A customer enters a workstation at 4:15 pm for tax return preparation. He
had an appointment scheduled at 3:30, but due to a busy day in the Taxpayer
Assistance Center, the customer has just been called in. You review the
customer's tax information and determine it will take 45 minutes or more to
complete the return. The office closes at 4:30 and the workday ends at 4:45 for
everyone in your office. What would you do in this situation?
(limit characters)
A. Apologize to the customer for the delay and advise he will need to schedule
an appointment for another day.
B. Advise the manager and ask for permission to stay at work to complete the
return.
C. Advise the customer that he can leave copies of his tax information and you
will attempt to prepare the tax return tomorrow.
D. Review the volunteer tax assistance schedule in the local area and refer the
customer to a site that has late hours today.
E. Review information with the customer and provide forms and instructions on
how to complete the tax return and provide a mailing address.
20. There are three customers waiting to be screened by the receptionist before
being seen by an Individual Taxpayer Advisory Specialist. The receptionist is
temporarily away from her workstation stocking the forms racks. You have just
finished assisting your customer and are waiting for the next one to be
screened. What would you do in this situation?
(limit characters)
A. Stay available at your workstation until the next customer is screened and
assigned to you.
B. Screen one of the customers who are waiting.
C. Inform the manager that there are customers waiting.
D. Inform the customers that they will be served shortly as soon as the
receptionist returns.
E. Inform the receptionist that you are available to assist the next customer
who is screened.
21. A customer drove two hours for an appointment to have her tax return
prepared at the Taxpayer Assistance Center. She brought all of her required
documents, except her social security card, which is used for verification
purposes. It would be a hardship for her to leave and return to the office at
another time. After notifying your manager of her your arrival, what would be
the next thing you would do in this situation?
(limit characters)
A. Tell the taxpayer she needs to return to the office with all documents.
B. Offer the taxpayer an appointment for another day.
C. Ask your manager for an exception due to hardship for taxpayer to travel
extensive distance.
D. Advise the taxpayer to go to the local Social Security Administration office
for a letter showing proof of social security number and return to the Taxpayer
Assistance Center.
E. Tell taxpayer that you will prepare the return without proof of social
security number.
22. You arrive at work 45 minutes late due to heavy traffic. Upon arrival you
see the lobby is already full of taxpayers waiting for service. What is the
first thing you would do upon your arrival in this situation?
(limit characters)
A. Begin assisting taxpayers.
B. Finish work remaining from the previous day.
C. Restock the empty forms racks in the lobby.
D. Complete the leave request form to document your late arrival.
E. Check for online technical and procedural updates.
23. A taxpayer comes to the office and states that the IRS is taking part of his
wages to pay past due taxes. That is, IRS has levied his wages. He states he now
does not have money for rent or food for his family. You advise him that he may
qualify for a hardship release and that he will need to submit a financial
statement. He states he doesn't have all of the needed financial information
with him. What would you do in this situation?
(limit characters)
A. Release the levy because of the hardship without the financial statement.
B. Tell the taxpayer financial information is necessary and he will need to
return with the information.
C. Tell the taxpayer that the financial information is necessary and make an
appointment for the taxpayer to return later in the week.
D. Tell the taxpayer that he can estimate expenses and income for the financial
statement and provide documentation at a later date.
E. Advise the taxpayer that he can gather the required financial information at
home and mail it back to your office.
24. To help assist customers who are just dropping off payments, your manager
has assigned you to serve these customers only. You have assisted all of the
customers waiting to make a payment, although other customers are there for
other services. What would you do in this situation?
(limit characters)
A. Ask your manager to determine the next priority.
B. Use the time to finish training you started yesterday.
C. Begin accepting taxpayers for other services.
D. Use the time to re-fill the forms rack.
E. Use the time to complete time sheets and required reports.
25. A customer comes into the Taxpayer Assistance Center with a Balance Due
notice that she doesn't understand. You have limited knowledge gained through
Taxpayer Assistance Center experience, but you haven't received the training on
these types of issues yet, and all of your co-workers are busy assisting other
customers. What would you do in this situation?
(limit characters)
A. Assign the customer to the next available Individual Taxpayer Advisory
Specialist who is qualified to answer the question.
B. Ask the customer to wait while you consult with your manager as soon as he
becomes available.
C. Review the customer’s account and provide an answer based on the training you
have received.
D. Ask a co-worker to step away from his customer to provide you with
assistance.
E. Research reference documents to attempt to find an answer.
26. You are working with a customer on a financial analysis. You are halfway
complete. It is your assigned lunch time and you are first in the lunch schedule
rotation for Individual Taxpayer Advisory Specialist employees. You think it
will take about another 20 minutes to finish with this customer. What would you
do in this situation?
(limit characters)
A. Ask another Individual Taxpayer Advisory Specialist to swap lunch breaks with
you so you can finish with the customer.
B. Keep working and try to finish as quickly as you can.
C. Ask the customer to return after lunch for the two of you to complete the
analysis.
D. Transfer the customer to another Individual Taxpayer Advisory Specialist.
E. Make an appointment for the customer to return at a later date.
27. A customer came into the Taxpayer Assistance Center and requested a 120-page
technical publication on sale of rental property, because he is thinking about
selling his rental property. The publication is stocked in the distribution
center, but not stocked in the Taxpayer Assistance Center offices. What would
you do in this situation?
(limit characters)
A. Print the publication from the IRS website for the taxpayer.
B. Inform the taxpayer that the publication is available online.
C. Order the publication to be mailed to the taxpayer.
D. Order a case of the publication for the Taxpayer Assistance Center and advise
the taxpayer that it will be available for pick up.
E. Provide the taxpayer with the toll-free phone number to the distribution
center.
28. You are in the process of preparing a tax return for a customer. You
determine that he does not meet the qualifications criteria for return
preparation because he has a complex tax issue that is outside of the Taxpayer
Assistance Center criteria. What would you do in this situation?
(limit characters)
A. Provide the taxpayer with the needed forms and instructions to prepare the
return himself.
B. Ask your manager for an exception so you can prepare the return.
C. Complete the return but inform the customer that it is a one-time exception.
D. Prepare the return for the customer without addressing the tax issue that is
outside the Taxpayer Assistance Center criteria.
E. Apologize to the taxpayer and advise him that you will not be able to assist
with his return.
29. A customer comes to you to set up an installment payment agreement. She owes
$12,000 and cannot pay in full as she has had her work hours reduced. In this
situation, IRS regulations allow up to 5 years for full payment of tax once the
installment goes into effect. What is the minimum monthly payment, excluding
interest? (limit characters)
A. $120.00
B. $200.00
C. $1,000.00
D. $2,000.00
E. $2,400.00
30. After hearing a taxpayer's question, you determine that you cannot answer
his question because it is beyond the scope of services provided in the Taxpayer
Assistance Center. What would you do in this situation?
(limit characters)
A. Request approval from your manager to provide the response.
B. Call the technical assistance line for the taxpayer to get an answer over the
phone.
C. Research and answer the question.
D. Advise the taxpayer to seek assistance from a certified public accountant.
E. Refer the taxpayer to the IRS website or 800 telephone number to get the
information he needs.
31. You return from lunch break and see your co-worker in a heated discussion
with an irate taxpayer. Both have arisen from their seated positions in a
confrontational manner as you approach. What would you do in this situation?
(limit characters)
A. Inform security and the manager of the situation.
B. Try to calm the taxpayer and the co-worker by talking to them.
C. Return to your workstation and listen to the discussion in case you are asked
for details of the incident.
D. Step between the co-worker and the taxpayer and try to defuse the situation.
E. Step into the workstation as back up and support to your co-worker.
32. You prepare a tax return for a taxpayer using the required software. When
you review the completed return with the customer, he becomes irate when he
learns he has a balance due. He tells you he always gets a refund and he insist
you do the return again. What would you do in this situation?
(limit characters)
A. Review and explain the completed return to the taxpayer.
B. Agree to re-do the return to see if there is a different result.
C. Ask a senior Individual Taxpayer Advisory Specialist to review the return.
D. Ask your manager to speak with the taxpayer.
E. Advise the taxpayer to consult a paid tax preparer.
33. A taxpayer needs to file a joint return with his wife, but she is in the
hospital and unable to come to the office. He has his and her identification
cards, social security cards, and income information. He states he needs to file
today because he needs the refund as soon as possible because his wife is in the
hospital. According to IRS guidelines, both spouses must be present and give
written consent for you to complete a joint return. What would you do in this
situation?
(limit characters)
A. Provide him with the power of attorney form for her to sign to authorize him
to sign the return for her.
B. Inform the taxpayer that you are unable to complete the return without his
wife being present.
C. Advise him to seek a paid tax preparer to complete the return.
D. Explain that he will need to sign the return and take it to the hospital for
his wife’s signature.
E. Due to his hardship situation, make an exception to the guidelines and
complete the return for him.
34. Your next door neighbor is having trouble getting her ex-husband to pay
child support. She asked if you could look at her ex-husband's tax return to
determine where he is earning his money and how much he is earning, so she can
report it to the court. What would you do in this situation?
(limit characters)
A. Ask one of your co-workers to look up the information.
B. Look up the requested information and then delete the history.
C. Look up the requested information because it involves a legal matter.
D. Tell your neighbor that you are not able to help her with this request.
E. Advise her to come see you at the office to make her request.
35. Your manager advises the group of the necessity to change everyone's lunch
break to accommodate the large increase of customer traffic during core lunch
time. You are enrolled in an exercise class at the gym during your current lunch
period that you would rather not change. What would you do in this situation?
(limit characters)
A. Ask your manager to consider your request to keep your originally scheduled
lunch break.
B. Agree to the new lunch time but ask a co-worker to switch with you.
C. Consult with the next level manager to discuss the proposed change in the
lunch schedule.
D. Present your manager with an alternative as to the lunch time schedule.
E. Contact the gym to see what other class times are available.
36. Two colleagues are standing outside your workstation discussing the latest
football scores. You are assisting a customer and the conversation is
distracting you and the customer. What would you do in this situation?
(limit characters)
A. Continue with the taxpayer interaction to address the taxpayer’s issue.
B. Turn to the colleagues and ask them to lower their voices.
C. Call the manager on the telephone to advise her of the situation.
D. Step away from the taxpayer and ask your colleagues to move the conversation.
E. Ask the taxpayer if he would mind moving to a quieter workstation.
37. A taxpayer filed his individual return on the due date of April 15 but paid
the taxes three months late. The failure-to-pay penalty is 1/2 of 1% of the
unpaid taxes for each month that the tax is unpaid. The taxpayer's unpaid tax is
$800.00. Compute the failure-to-pay penalty. (limit characters)
A. $4.00
B. $12.00
C. $40.00
D. $120.00
E. $1,200.00
38. During your contact, you tell the taxpayer that he owes tax and penalties of
$1,500. The taxpayer becomes angry and raises his voice at you. What would you
do in this situation?
(limit characters)
A. Reiterate the facts of the situation to the taxpayer.
B. Step away and inform your manager of the situation.
C. Tell the taxpayer you will call security if he doesn’t quiet down.
D. Step away and allow the taxpayer to cool down.
E. Advise the taxpayer that he must conduct himself appropriately.
39. A taxpayer is at your workstation and is upset and crying uncontrollably.
She always pays her taxes on time; however, she just lost her job. She will owe
$2,000 in taxes this year and is afraid IRS will take her unemployment check.
She will not be able to pay both her rent and tax. What would you do in this
situation?
(limit characters)
A. Suggest she visit the restroom to regain her composure.
B. Let her talk until she calms down herself.
C. Focus on the tax issue and not the emotions.
D. Ask the senior Individual Taxpayer Advisory Specialist to talk to her.
E. Consult your manager for assistance.
40. To qualify for this position and receive full credit for your relevant
experience you must list the month/year and number of hours worked for
experience listed on your resume. Your resume must support your responses to the
questions. Do you understand that failure to provide sufficient evidence in your
resume may result in a "not qualified" determination?
(limit characters)
A. Yes
B. No
41. I certify that, to the best of my knowledge and belief, all of the
information included in this questionnaire is true, correct, and provided in
good faith. I understand if I make an intentional false statement, or commit
deception or fraud in this application and its supporting materials, or in any
document or interview associated with the examination process, I may be fined or
imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied
an appointment, or I may be removed and debarred from Federal service (5 C.F.R.
part 731). I understand any information I give may be investigated. I understand
that responding "No" to this item will result in my not being considered for
this position.

Failure to agree or respond to the statement below will disqualify you from
further consideration for the position. Select the most appropriate response
below.
(limit characters)
A. Yes, I verify that all of my responses to this questionnaire are true and
accurate and accept that if my supporting documentation and/or later steps in
the selection process do not support one or more of my responses to the
questionnaire that my application may be rated lower and/or I may be removed
from further consideration. I understand that any false statements or attempts
to conceal information may be grounds for not hiring me or firing me after I
begin work. I also understand that false or fraudulent statements may be
punishable by fine or imprisonment (18 U.S.C. 1001).
B. No, I do not accept this agreement and/or I no longer wish to be considered
for this position.
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