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Effective URL: https://www.talkdesk.com/customers/arrive-logistics/?utm_source=email&utm_medium=email&utm_campaign=EM-2022-08-31-August-...
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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


PRODUCTS
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customer stories



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USE CASE

SERVICE AND SALES


INDUSTRY

TRANSPORTATION & LOGISTICS


INTEGRATION

SALESFORCE


KEY METRIC

↑ INCREASED RELIABILITY, ALWAYS ON SOLUTION



DEFINING A NEW STANDARD FOR EXPERIENCE IN FREIGHT.

Arrive Logistics is a leading freight brokerage delivering unparalleled service,
seamless tech capabilities and custom strategic solutions. Running a complex
operation where microseconds matter and human interaction is at the heart of
every single transaction that they make.

"THE ABILITY TO SCALE, TO GO FULLY REMOTE, ESPECIALLY DURING THIS PANDEMIC TIME,
AND FOR US TO BE ABLE TO HAVE A VERY RELIABLE SOLUTION THAT WAS ALWAYS ON, WAS
SOMETHING THAT WAS ABSOLUTELY PARAMOUNT TO US AND TALKDESK HAS DELIVERED EVERY
TIME."

Renee Curfman Vice President of IT

Arrive Logistics’s legacy system was very cumbersome, not flexible, not scalable
and very IT-centric from an administration standpoint. One of the key components
that they wanted to do when they transitioned to Talkdesk was make sure that
they selected the solution that transitioned that power, insight and visibility
down to the managers and the reps on the floor, allowing employees to manage
their business as they see fit.


WATCH CUSTOMER STORY.

Arrive Logistics receives the gold standard from Talkdesk

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