www.clootrack.com Open in urlscan Pro
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Submitted URL:
http://www.clootrack.com/
Effective URL:
https://www.clootrack.com/
Submission: On December 15 via api (December 15th 2023, 6:54:06 pm UTC) from US — Scanned from DE

Form analysis
2 forms found in the DOM

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UNDERSTAND
THE WHY BEHIND
CUSTOMER EXPERIENCE

NEVER LOSE A CUSTOMER AGAIN!

Understand WHY your NPS, CSAT and Star Rating drops. Supercharge your customer
experience and never lose a customer again.

Ideal for B2C brands, management consultants and private equity funds.

150+ ENTERPRISES TRUST CLOOTRACK

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WHAT OUR CUSTOMERS SAY

When it comes to category understanding, the biggest challenge is where to
start, what attributes to look at for your own brand and competition. There are
several gaps that are left by listening and analytics tools. Clootrack helps
clients find the drivers of conversation that are difficult to identify on
social media. It helped us to streamline our social media conversation into
relevant buckets.

SENIOR GROUP HEAD

Analytics at a Major Agency

There are many issues with respect to customer experience that most people in
the company understand, but there are a few issues which only a few people
understand and none of us knew if it was important to the customers. Clootrack
was able to identify the issues that really mattered to customers.

CUSTOMER INSIGHTS HEAD

at a Major Bank

We were looking for valuable product insights which were very difficult to
obtain from large data dumps. Clootrack helped us to get powerful, strategic
business insights to be brought to the surface.

ALEXIS O

ECommerce Manager at a Major Apparel Brand

We were looking at the personal care market to understand the motivations of
Brand Switch in the category. What I liked about Clootrack is the smartness: it
picks the right conversations and reviews for the analysis unlike a lot of tools
I have used. There are zero invalid conversations.

TANIA DEY

Vice President CX Strategy, MullenLowe Lintas Group

We offer a lot of mediums for our customers to make their voices heard: product
reviews, surveys, and a section where customers can write about their
experience. We were looking for a platform that could create a more structured
output from these channels. We had interactions and POCs with multiple vendors
and Clootrack stood out with their ability to get meaningful output from the
various unstructured customer input channels.

SHOEB SHAIK

Process Excellence, Tata Cliq

We were trying to find brand associations in a quick manner. Clootrack is
convenient, thoughtful, and quick. The best thing is their algorithm - they are
able to take the intensity of emotion into account while analyzing online
conversations.

SAMDISH C

Group Corporate Brand at a Multinational Automotive Brand

We were looking for a fast and cost-effective way of getting insights into our
customers and the market. My favorite part of working with Clootrack is their
technology engine. It has been a great way of getting insights for us, and it is
quite cost-effective.

STRATEGY HEAD

of a Multinational Automotive Brand

I was looking for a company that could help me to answer questions in research
in a much more authentic fashion, rather than going around with a questionnaire
to people and asking them questions. This whole concept of getting into emotions
and tonality of the emotions is definitely unique. The second part of the
uniqueness comes through the fact that it is not just online conversations but
also that we can take internal enterprise data whether it’s banking data or
telecom or auto sector.

PRINCIPAL CONSULTANT

at a Global Consulting Firm

We have been doing NPS surveys for some time. However, the biggest issue has
been convincing departments to take action on it. Because NPS questions are
framed by business divisions and many times are biased to their understanding of
business. Clootrack analysis brings out what customers want genuinely and is
represented in verbatims. All business divisions oblige to take action on it as
it is coming from the horses’ mouth.

CUSTOMER INSIGHTS HEAD

at a Major Bank

SENIOR GROUP HEAD

Analytics at a Major Agency

CUSTOMER INSIGHTS HEAD

at a Major Bank

We were looking for valuable product insights which were very difficult to
obtain from large data dumps. Clootrack helped us to get powerful, strategic
business insights to be brought to the surface.

ALEXIS O

ECommerce Manager at a Major Apparel Brand

TANIA DEY

Vice President CX Strategy, MullenLowe Lintas Group

WHAT IS CLOOTRACK?

Clootrack is an intelligent customer experience analytics platform made for
enterprises and high-stake decision makers. Our powerful AI-driven engine
gathers and analyzes billions of customer reviews to help you understand why
your customer experience drops. All in real-time.

Explore Platform
Request Demo

WHY CLOOTRACK

GET A UNIFIED VIEW OF CUSTOMER EXPERIENCE

Easily connect enterprise customer data from first party and third party
touchpoints — CRM tickets, NPS data, social media reviews, ecommerce reviews,
blogs, news websites, etc. — into a secured and AI-driven customer experience
analytics engine.

Identify the hidden consumer pain points and brand adoption drivers from genuine
customer conversations. In real-time. For you to take the right action.

Request a one-on-one session with our CX specialists to understand how Clootrack
can improve your customer experience.

Request 1 : 1 With CX Specialist
Read Case Study

ECOMMERCE CATEGORY BENCHMARKING

Discover industry benchmarks on how your brand fares on D2C and ecommerce
channels. Obtain a real-time view of factors that drive 5-star ratings, and
emerging competition.

Be the first to identify customer priorities that change over time.

Request a one-on-one session with our eCommerce experts to understand how
Clootrack can help you.

Request 1 : 1 With eCommerce Specialist
Read Case Study

BRAND HEALTH MONITORING

Real-time brand track to identify aspects of your brand funnel that need
bolstering. Use qualitative insights from customer feedback to decide the right
path to grow your brand.

Request a one-on-one session with our Brand Health specialists to improve your
brand health metrics.

Request 1 : 1 With Brand Health Specialist
Read Case Study

AUGMENTED MARKET RESEARCH

Unearth granular qualitative research insights from customer chatter. Simplifies
market research by making it easy for brands to make decisions based on
real-time consumer data.

Clootrack AI turns unstructured data into actionable market insights about your
products, features, competitors, and benchmarks it against the competition.
Built using proven market research frameworks.

Request a one-on-one session with our experts to take your market research to
the next level.

Request 1 : 1 With CX Specialist
Read Case Study

CLOOTRACK FOR YOU

* Customer Experience Head
* eCommerce Category Head
* Management Consultant
* Private Equity Analyst

CUSTOMER EXPERIENCE HEAD

Understand key factors that impact your customer experience.

Easily align stakeholders with data-driven transparency. Reduce churn by 30% to
40%.

“There are many aspects which we know are customer issues. There are some issues
only some people in the company know. There are some customer issues which no
one in the company knows.

Clootrack is able to bring out these issues and tell us if it really matters to
the customers.”

-Customer Insights Head at a Major Bank
Request Demo
Read Case Study

ECOMMERCE CATEGORY HEAD

Understand how your brand is performing compared to your competition on online
retail channels. Remove the noise and identify the genuine customer opinions
from billions of customer reviews.

Keep track of emerging products and trends. Understand hidden factors that
influence your customer priorities.

“Using Clootrack we were able to pinpoint key customer experience issues - like
the ones that happen in last-mile delivery. Usually, these issues get completely
missed out if they are not escalated to us even though it affects the customer
experience big time.

Clootrack was able to identify these issues and highlight the priority that
helped us to take immediate action.”

-eCommerce Category Manager, Major eRetail Platform
Request Demo
Read Case Study

MANAGEMENT CONSULTANT

Improve your pitch conversion rate by 60%. Reduce prep time for strategic
workshops by 300 hours.

Super fast market research in hours instead of months.

“Our clients across industries and geographies have been WOWed by the learnings
and insights which led to significantly better business decisions including
better marketing campaigns, brand positioning and innovation strategies.

Clootrack’s capability to decode customer emotions helped us to identify why
certain customers prefer certain products and brands.”

-Managing Director, Strategy Consulting Firm
Request Demo
Read Case Study

PRIVATE EQUITY ANALYST

Understand the customer experience nuances of your target brand vis a vis
competitors - well within the due diligence time frame.

“Auto theme identification by Clootrack is very powerful - it is
granular without needing any input.

When a survey is used instead of Clootrack, key product codes are identified and
responses are bucketed. However, it needs significant effort and is error
prone.”

- Partner, Major Private Equity Fund
Request Demo
Read Case Study

HOW IT HELPS

IDENTIFY OPINIONS THAT MATTER. CONNECT WITH YOUR CUSTOMERS LIKE NEVER BEFORE.

Clootrack’s powerful AI analyzes billions of customer conversations from genuine
customer feedback to proactively identify customer opinions that matter. In
real-time.

Never miss another insight!

Explore Platform

MAKE IMPACTFUL BRAND DECISIONS TAILORED FOR YOUR CUSTOMER PRIORITIES.

Clootrack identifies critical factors influencing customer priorities from a
wide array of brand drivers. Identify the positive and negative brand drivers
and take actionable insights.

Take key decisions that improve your brand experience.

Explore Platform

BE A LEADER IN YOUR MARKET AND LEAVE YOUR COMPETITION BEHIND.

Clootrack constantly uncovers competitive gaps and identifies growth
opportunities by analyzing brand adoption trends across all channels. Detects
market trends ahead of your competition to propel you as the market leader.

Monitor your competition to up your game every day!

Explore Platform

SEAMLESS INTEGRATION WITH ALL
DATA & BI TOOLS

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YOUR DATA IS SAFE WITH US!

At Clootrack we are committed to protecting and respecting your privacy. We only
collect and retain as much information as needed for specific, identified
purposes. We will not use it in any way that is incompatible with those
purposes.

* GDPR Compliant
* ISO 27001

UNDERSTAND THE WHY BEHIND CUSTOMER EXPERIENCE

NEVER LOSE A CUSTOMER AGAIN!

Understand WHY your NPS, CSAT and Star Rating drops. Supercharge your customer
experience and never lose a customer again.

Ideal for B2C brands, management consultants and private equity funds.

* +1 302 204 1872

* 2093, PHILADELPHIA PIKE,
CLAYMONT, DE 19703

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CLOOTRACK

Understand the WHY behind Customer Experience

* Resources
* Blogs
* Insights
* Knowledge base
* CX See Why Show
* CX Experts' Interview Report - Download
* About
* Overview
* Life at Clootrack
* Contact
* Careers
* Press Releases
* Clootrack in the Media

CLOOTRACK

Understand the WHY behind Customer Experience

* About Us
* Life at Clootrack
* Careers
* Press Releases
* Clootrack in the Media
* Blogs
* Knowledge Base
* Insights
* Request Demo
* CX Report - Download
* CX See Why Show
* Privacy Policy

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