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<p>Wow just what I need someone else taking an Americans jobs, and customer service with employees with such thick accents you have trouble understanding them. How about to save cost they cut the pay of those getting millions of dollars a year
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<p>If t-mobile in my area ever fixes their signal issues, I'm switching.</p>
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<p>While the network is still great, their customer service has gone down over the years. It's almost like they became complacent with winning the JD Power award for CS & thought they were untouchable.</p>
<p>Before they started to outsource their customer service, I never had issues with them. <em><strong>To me, </strong></em>their CS has declined since. Too much inconsistent information & repeat phone calls due to issues not getting resolved.
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<p>Had Verizon for years would never go back as they thought they were King of Wireless so i moved on to the Uni-Carrier. Never have been happier.</p>
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<p>They need new ceo to make the company exciting and strong and not to cut costs and make it weak , hire John Legere he will get you on the right path . </p>
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<p>This entire comment is laughable, especially the <em>"hire John"</em> Legere part.</p>
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<p>Became very poor service, I switched 2 months ago to t-mobile I was with Verizon for 20 years .</p>
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<p>Tough times at Verizon, between there overpriced service more and more people moving on to other companies also the fact that their own visible prepaid service undercuts them dramatically now this, Won’t be long before stores are closed and
they want you to only shop online.</p>
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<p><em>"between </em><u><em>there</em></u><em> overpriced service"</em></p><br>
<p><em>*their</em></p><br>
<p><em>"Won’t be long before stores are closed and they want you to only shop online."</em></p><br>
<p><em>Every time I go into a VZW store, there's almost always a wait; and that's all over the country & regardless of what time of year it is. I don't see them closing stores any time soon.</em></p>
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* News * Reviews * Phones * Specs comparison * Size comparison * Manufacturers * Apple * Samsung * Google * LG * Motorola * Sony * OnePlus * View all * Carriers * Verizon * AT&T * T-Mobile * U.S. Cellular * Metro by T-Mobile * View all * More * AR/VR * Best Picks * Deals * iPhone 15 * iPhone 15 Pro Max * Apple Vision Pro * IOS 17 * Apple Watch Series 8 * AirPods Max * Galaxy S24 * Galaxy S23 * Galaxy Z Fold 5 * Galaxy Z Flip 5 * Galaxy Watch 5 Series * Android 14 * PIxel 8 * Pixel 7 * Pixel 7a * Pixel Fold * Google Pixel Watch * OnePlus 11 * WWDC 2023 PhoneArena Socials 3 Notifications No new notifications You’ll get updated when important things are happening, and when you engage with our community. Community updates -------------------------------------------------------------------------------- Other updates -------------------------------------------------------------------------------- Trending News2h Verizon's literally unbeatable Pixel 7 Pro deal (with no trade-in) is back on for a limited time Latest review12h iPhone 15 Pro Preview: enter the era of USB-C New discussion13h Debate: Apple Vision Pro is official! What do you think about it? Clear notifications Save up to $750 on Galaxy S23 Ultra! * Home * News * You are here VERIZON IS PLANNING LAYOFFS AS ITS CUSTOMER SERVICE TEAM MOVES OVERSEAS TO SAVE MONEY Verizon Published: May 24, 2023, 10:43 PM Alan Friedman 9 The nation's largest wireless provider, Verizon, alerted more than 6,000 of its customer service reps on Wednesday letting them know that due to "restructuring" and "streamlining" measures many of these reps are going to be let go. According to The Verge, a prerecorded message that employees received said that more information would be announced tomorrow, May 25th. The employees involved are being given the option of receiving a severance offer reportedly amounting to two weeks of pay for each year of tenure. In some cases, those affected will be allowed to move on to a new job, or as Verizon puts it, "transition to the next stage of your career journey." An internal Verizon document obtained by The Verge shows that these new jobs deal with customer experience, loyalty, and technology positions. Affected workers have until June 7th to decide between selecting severance or a new position. Those deciding to go for a new position are not guaranteed a new job and Verizon says that it tell employees what their future will be with the company on June 23rd. On the Verizon subreddit, the word going around is that the carrier is making this move in order to shift more customer service and after-sales customer assistance employees to foreign companies that provide such service. Those familiar with the situation say that Verizon has already stopped hiring inside the U.S. for customer service workers. Verizon appears to be moving its customer service to an overseas vendor to save money Why move customer service and after-sales assistance overseas? Because it is probably much cheaper for Verizon to pay for a third-party company to handle these calls. And the carrier isn't exactly announcing positive results after losing 127,000 postpaid net new phone subscribers during the first quarter. AT&T added 428,000 net new postpaid phone subscribers during the same time period while T-Mobile added 538,000 net new postpaid phone subscribers during its first quarter. Verizon recently announced its new "myPlan" Unlimited wireless plans that require subscribers to pay $10 per month per perk that they select which means customers joining the new plans no longer receive free subscriptions like the popular Disney+ bundle for free. Today's news continues to make things look rather shaky over at Verizon, not only for employees but also for customers who are used to dealing with customer service reps in the U.S. If Verizon's 5G experience was way ahead of the pack, subscribers might deal with having to pay for perks that were once free, or live with overseas customer service. But most of Ookla's 5G awards for Q1 went to one particular carrier and it wasn't Verizon. POPULAR STORIES T-Mobile is preparing another fee that's making a lot of customers boil with anger Pixel owners are excited about tomorrow and it has nothing to do with WWDC U.S. financial agency says if you have money in PayPal or Venmo, get it out now T-Mobile lays off over 67% of its highly regarded customer service crew All 1.8 billion active Gmail users need to read this warning to prevent getting ripped off Leak indicates performance gap between Pixel 8 and Android flagships is going to widen New reasons to get excited every week Get the most important news, reviews and deals in mobile tech delivered straight to your inbox Subscribe COMMENTS (9) Sort: Newest first Oldest first Most popular All comments need to comply with our Community Guidelines Phonearena comments rules A discussion is a place, where people can voice their opinion, no matter if it is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some random thoughts, which are not directly related to the matter. Things that are NOT allowed: * Off-topic talk - you must stick to the subject of discussion * Trolling - see a description * Flame wars * Offensive, hate speech - if you want to say something, say it politely * Spam/Advertisements - these posts are deleted * Multiple accounts - one person can have only one account * Impersonations and offensive nicknames - these accounts get banned Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a post should be moderated - please, report it. Have a question about the rules or why you have been moderated/limited/banned? Please, contact us. Join the discussion... CancelLog in and Post All comments need to comply with our Community Guidelines Wilmbear • 1w agoedited Wow just what I need someone else taking an Americans jobs, and customer service with employees with such thick accents you have trouble understanding them. How about to save cost they cut the pay of those getting millions of dollars a year Like Reactions All Reply p51d007 • 2w ago If t-mobile in my area ever fixes their signal issues, I'm switching. Like Reactions All Reply pimpin83z • 2w ago While the network is still great, their customer service has gone down over the years. It's almost like they became complacent with winning the JD Power award for CS & thought they were untouchable. Before they started to outsource their customer service, I never had issues with them. To me, their CS has declined since. Too much inconsistent information & repeat phone calls due to issues not getting resolved. Like 2 Reactions All Reply Gotya • 2w ago Had Verizon for years would never go back as they thought they were King of Wireless so i moved on to the Uni-Carrier. Never have been happier. Like Reactions All Reply papolik1 • 2w ago They need new ceo to make the company exciting and strong and not to cut costs and make it weak , hire John Legere he will get you on the right path . Like Reactions All Reply pimpin83z • 2w ago ↵papolik1 This entire comment is laughable, especially the "hire John" Legere part. Like 1 Reactions All Reply papolik1 • 2w ago Became very poor service, I switched 2 months ago to t-mobile I was with Verizon for 20 years . Like 1 Reactions All Reply PhoneFan78 • 2w ago Tough times at Verizon, between there overpriced service more and more people moving on to other companies also the fact that their own visible prepaid service undercuts them dramatically now this, Won’t be long before stores are closed and they want you to only shop online. Like 1 Reactions All Reply pimpin83z • 2w agoedited ↵PhoneFan78 "between there overpriced service" *their "Won’t be long before stores are closed and they want you to only shop online." Every time I go into a VZW store, there's almost always a wait; and that's all over the country & regardless of what time of year it is. I don't see them closing stores any time soon. Like 1 Reactions All Reply Powered By 00:00/04:25 10 Xperia 1 V Blind Camera Test! 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