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Prubleen Bhogal

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View articles

04 September 2024 · News
AI Payroll systems


PAYROLL PROFESSIONALS REPORT LACK OF ETHICAL AI CHECKS


To implement AI responsibly, payroll professionals should ensure legal
compliance, said software firm PayFit's chief product officer
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The majority (82%) of payroll professionals say that there are no mechanisms in
place to ensure that AI advancements in payroll are handled ethically and
responsibly, according to a survey by the Chartered Institute of Payroll
Professionals (CIPP).

Samantha O’Sullivan, the CIPP's policy and advisory lead, told HR magazine that
as more payroll professionals use AI, they should be aware of risks to data
security.

She said: “We are seeing much more talk now on the ethical and responsible use
of AI. What organisations need to remember with regards to payroll data is that
we are dealing with personal and identifying information, and it is essential
that it is protected.

“Ensuring that this data is not provided to generative AI models, such as
ChatGPT, Gemini and CoPilot, is essential, as this data could then be used for
further AI training and present a security risk.”

--------------------------------------------------------------------------------

Read more: Is it time to be more creative with payroll?

--------------------------------------------------------------------------------

The CIPP questioned 400 payroll professionals on their approaches to the growing
presence of AI within the industry, finding that 6% said they used some form of
AI within their organisation in relation to payroll processes. The majority
(84%) don’t, and 10% are unsure.

O’Sullivan added that AI could help alleviate payroll professionals' workload,
particularly with data entry.

She said: “Many payroll software companies are exploring the roles of AI in
payroll as it has a wide scope to assist with data entry and manual tasks.
However, it is always best for payroll teams to assess where they can best
implement AI into their own workflow, and do so responsibly within the systems
they already have in place.”

Among those who do use AI, 3% said that AI or automation had replaced payroll
roles within their organisation. The vast majority (84%) said it hadn’t, and 13%
reported that although it hadn’t, payroll professionals had taken on amended
duties since they had been in use.

More than a third (35%) of the people surveyed were worried about AI's impact on
their role.

Fostering AI skills in a payroll team is crucial, according to Sylvain Grande,
chief product officer at payroll software, PayFit.

Speaking to HR magazine, he said: “The human factor remains the most important
one, ensuring you have trained personnel who understand both AI and payroll
systems at different levels.”

Payroll professionals looking to implement AI responsibly should begin by
ensuring legal compliance and bolstering training, he added: “Before leveraging
AI in payroll, organisations must clarify the use cases where AI is relevant,
and ensure robust data governance policies. 

“Organisations should also ensure compliance with local labour laws and data
protection regulations (eg GDPR). Infrastructure-readiness is also crucial.”

--------------------------------------------------------------------------------

Read more: AI versus human intelligence in HR: Finding the sweet spot

--------------------------------------------------------------------------------

One in ten (9%) organisations surveyed had been victim to an attack which
impacted payroll.

Grande said: “AI can both reduce and increase the risk of cyber attacks or data
breaches, due to the vast amount of sensitive information they process, the lack
of ability to audit along with other factors. 

“Organisations should implement robust cybersecurity measures, including
multi-factor authentication, access controls and regular security audits. AI
systems should be designed with built-in security features that can detect and
respond to unusual activities in real-time.”

He emphasised the importance of employee awareness of cybersecurity: “Employee
training on cybersecurity best practices is essential, as human error often
leads to breaches.

“Organisations should also establish a comprehensive incident response plan to
quickly mitigate any breaches that occur.”

The CIPP's survey of 468 payroll professionals was conducted between May and
10th June 2024.

payroll
ai
data security





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