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 * Software
   
   PLATFORM
   
   AI Survey Builder
   CX & Survey Software
   Surveys for MoEngage
   
   CHANNELS
   
   WhatsApp
   Facebook Messenger
   Email
   Web Chatbot Surveys
   SMS Surveys
   
   CX METRICS
   
   Net Promoter Score® (NPS)
   Customer Satisfaction Score (CSAT)
   Customer Effort Score (CES)
   
   PLATFORM
   
   AI Survey Builder
   CX & Survey Software
   Surveys for MoEngage
   
   CHANNELS
   
   WhatsApp
   Facebook Messenger
   Email
   Web Chatbot Surveys
   SMS Surveys
   
   CX METRICS
   
   Net Promoter Score® (NPS)
   Customer Satisfaction Score (CSAT)
   Customer Effort Score (CES)
 * Features
   
   TOP FEATURES
   
   Build Surveys
   Collect Feedback
   Reporting & Analytics
   Automate CX
   APIs & Integrations
   Close Feedback Loop
   
   COLLECT FEEDBACK
   
   Email
   WhatsApp
   Facebook Messenger
   
   TOP FEATURES
   
   Build Surveys
   Collect Feedback
   Reporting & Analytics
   Automate CX
   APIs & Integrations
   Close Feedback Loop
   
   COLLECT FEEDBACK
   
   Email
   WhatsApp
   Facebook Messenger
 * Solutions
   
   INDUSTRIES
   
   Automotive
   Financial
   Healthcare
   E-Commerce
   Restaurants
   Educations
   
   USE CASES
   
   Customer Journey Mapping
   Transactional NPS/CSAT
   
   RESOURCES
   
   Blogs
   Case Studies
   Support
   FAQs
   
   PODCAST
   
   
   
   Sumit Saxena is a customer research buff and marketing veteran. The CX files
   welcomes all CX professionals to share their stories, experiences and
   insights. Our guests will talk to customer experience, support, feedback and
   how to help organisations scale in this department. Stay tuned! Visit
   www.merren.io today!
   
   Listen Now
   
   INDUSTRIES
   
   Automotive
   Financial
   Healthcare
   E-Commerce
   Restaurants
   Educations
   
   USE CASES
   
   Customer Journey Mapping
   Transactional NPS/CSAT
   
   RESOURCES
   
   Blogs
   Case Studies
   Support
   FAQs
   
   PODCAST
   
   
   
   Sumit Saxena is a customer research buff and marketing veteran. The CX files
   welcomes all CX professionals to share their stories, experiences and
   insights. Our guests will talk to customer experience, support, feedback and
   how to help organisations scale in this department. Stay tuned! Visit
   www.merren.io today!
   
   Listen Now
 * Templates
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BLOGS


WHAT DOES MOMENT OF TRUTH MEAN IN CX?

Table of Contents Add a header to begin generating the table of contents It is
given that customers are scanning…

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CUSTOMER EXPERIENCE MANAGEMENT: DEFINITION, USES, ADVANTAGES AND TOOLS

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Customer Experience Management (CEM) is a strategic…

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MERREN- A ROBUST CUSTOMER EXPERIENCE PLATFORM

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Customer feedback is the most important part…

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ARE SHORT SURVEYS BETTER THAN LONG SURVEYS?

Table of Contents Add a header to begin generating the table of contents There
are two ways to capture customer…

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HOW TO CHOOSE THE RIGHT CHANNEL FOR CUSTOMER SUPPORT?

Table of Contents Add a header to begin generating the table of contents Your
customers are browsing on your brand…

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CREATE FREE ONLINE SURVEY BUILDER WITH AI

Table of Contents Add a header to begin generating the table of contents As CX
professionals, it can get tedious…

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ADVANTAGE OF USING WHATSAPP MESSENGER FOR CX

Table of Contents Add a header to begin generating the table of contents What is
the best way to reach…

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WHAT IS THE DIFFERENCE BETWEEN CUSTOMER EXPERIENCE AND CUSTOMER SERVICE?

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Customer experience and customer service are words…

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8 TIPS FOR HIGH SURVEY RESPONSE RATE ON WHATSAPP AND FACEBOOK SURVEY

Table of Contents Add a header to begin generating the table of contents Merren
ran 300+ surveys and received more…

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TOP 8 KEY STRATEGIES TO TURN DETRACTORS TO PROMOTERS

Table of Contents Add a header to begin generating the table of contents Net
Promoter Score scale is now an…

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Merren is a consumer survey solution that uses popular messaging apps that
customers are already comfortable with, to run fully-automated surveys that get
live-time feedback. Because real feedback = high-value solutions that drive your
growth

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