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myGovID is now myID. It has a new name and look – but you can continue to use it
the same way. Find out more.

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MYID TERMS OF USE - USER

The terms of use for the myID system, software, service and credential.


ON THIS PAGE

 * Terms of use – currently effective
 * Terms of use – effective 1 December 2024

Last updated November 2024


TERMS OF USE – CURRENTLY EFFECTIVE


MYID TERMS OF USE – GLOSSARY

TermDefinitionAccredited ParticipantOrganisations that have achieved
accreditation under the Trusted Digital Identity FrameworkExternal
link.Certificate

An electronic document, signed by the Certification Authority which:

 * identifies a subscriber by way of a distinguished name
 * binds the subscriber to a key pair by specifying the public key of that key
   pair contains the information required by the certificate profile.

Certificate Policy (CP)A named set of rules applying to, and providing policy
and operational guidance on, the deployment and use of a Certificate issued by a
Certification Authority (CA).Certificate StoreStorage location for certificates
on a computer or device.Certification Authority (CA)An entity that issues and
digitally signs certificates using the entities private key.Certification
Practice Statement (CPS)A statement of the practices that a Certification
Authority (CA) employs in managing the digital Certificates it issues (this
includes the practices that a Registration Authority employs in conducting
registration activities on behalf of that Certification Authority). These
statements will describe the PKI certification framework, mechanisms supporting
the application, insurance, acceptance, usage, suspension/revocation and
expiration of digital Certificates signed by the CA, and the CA’s legal
obligations, limitations and miscellaneous provisions.Public Key Infrastructure
(PKI)The combination of hardware, software, people, policies and procedures
needed to create, manage, store and distribute Keys and digital Certificates
based on public Key cryptography.


HOW THESE TERMS AND CONDITIONS APPLY

The myID Privacy Notice  explains how we manage the personal information we
collect.

These terms and conditions relate to how we use the myID system. 

myID is a digital service administered by the Australian Taxation Office (ATO)
as part of the Australian Government Digital ID System.

When you use this service, we make it available to you on the conditions of use
current as at that time. These terms and conditions may change over time. Those
current at a given time are those then published on this page.

Your use of the service must be consistent with the Trusted Digital Identity
Framework (TDIF). For more information on the TDIF see Digital ID systemExternal
link.

These terms of use are governed by and follow the laws for the time being in
force in the Australian Capital Territory, Australia.


OUR TERMS

Access to, and use of, the myID system is subject to these terms of use. These
terms of use may change over time. The myID Terms of use current at a given time
are those published on this page at that time.

By accessing or using the myID service, you agree to be bound by these terms of
use current at that time.

You are responsible for the security and use of your myID account and the device
on which it is stored. You must comply with all security requirements and
instructions provided by the ATO about your use of the myID system.

You must:

 * not use your myID credential for any unlawful or improper purpose
 * not disclose your myID passwords to any other person
 * provide information that is true, accurate, current and complete to create
   your myID account and verify your identity
 * always close your myID browser sessions and lock your device when not in use
 * notify the ATO myID support line if you believe the security of your myID
   account or myID credential has been compromised.

These terms of use form the:

 * Subscriber Agreement for the myID Public Key Infrastructure (PKI)
 * myID Certification Practice Statement (CPS)
 * myID Certificate Policy – User (CP).

The myID CPS and CPExternal link should be read in conjunction with these terms
of use.

The Glossary  has more information about some terms used in this document.

Organisations, participating agencies and Machine Credential Administrators
(MCA) that use machine certificates to directly interact with government online
services through their business software should read and understand the Terms of
use – MachineExternal link.


MYID SYSTEM

The myID system includes each of the myID service, the myID credential and the
myID software. 

To use the myID system, you must:

 * provide information that is true, accurate, current and complete to create
   your myID account and verify your identity – this includes personal
   information contained in Commonwealth or state issued identity documents
 * not use the myID system to use or create a false identity, impersonate any
   person or otherwise misrepresent your identity.

To the extent permitted by law, the ATO:

 * provides each of those elements of the myID system ‘as is’ and without charge
 * gives no express or implied warranties or makes any representation (and to
   the full extent permitted by law excludes all statutory warranties) for each
   of those elements (including its availability, security, performance or
   fitness for a particular purpose)
 * will not be liable for any loss or damage (including special, indirect or
   consequential) arising from or in connection with any of those elements of
   the myID system or its availability, use or performance either directly or
   through a third-party provider.

To the extent that the ATO's liability for the myID system (or any part of it)
cannot be excluded, it is limited to the resupply of the relevant goods or
services, or the cost of such resupply, at the ATO's option, or otherwise
limited to the minimum amount permitted by law.


MYID SOFTWARE

The ATO makes the myID app and software (Software) available to you to use, in
unaltered form, solely for use with the myID system.

You may not:

 * decompile, reverse engineer, disassemble or attempt to derive the source code
   for the Software
 * create derivative works based on the Software or modify it in any way
 * distribute copies of the Software or versions of it.

You must not access the Software other than through:

 * the Apple App Store
 * Google Play Store or
 * other means approved by the ATO.

The ATO makes no guarantee that the myID software will function outside
supported platforms.

You should ensure that the software does not interfere with your systems or
devices.

You must ensure your use of the software complies with all applicable conditions
of use, including third-party software licensing conditions of use, relevant
laws, including local laws in any relevant foreign country if you use the
software outside Australia. Those laws may impact your eligibility to get or use
a copy of the software.

myID software uses third-party software under licence. Annexure A – Third-party
licences and software  contains a full listing.

You can email us for information about our Software at support@myid.gov.au.


MYID SERVICE

You can access and use your myID account through the myID service. While the ATO
will use reasonable efforts to rectify any issues with the myID service that it
is aware of:

 * the ATO makes no guarantees that the myID service, and your access to it (and
   your myID account), will be continuously available, uninterrupted, and fault
   or error free
 * your access to the myID service (and your myID account) is contingent on
   telecommunication services and other factors beyond the ATO’s control
 * the ATO may suspend or terminate access to the myID service through some or
   all products or to some or all users at any time.

You should take appropriate and adequate precautions to ensure that the
information obtained from the myID service is free of viruses or other
contamination that may interfere with or damage your systems, devices or data.


MYID CREDENTIAL

Your myID credential is a digital Certificate associated with your myID account
and is returned by the myID service to the application storage on the device you
use for your myID account.

You are responsible for all transactions and communications carried out using
your myID credential, and for the security and use of your myID account, your
myID credential and the device on which it is stored or device used to
authenticate.

You must:

 * not use your myID credential for any unlawful or improper purpose other than
   to establish, verify or authenticate your identity when accessing online
   services of participating agencies
 * not disclose the passwords for your myID account or myID credential to any
   other person
 * not store your myID credential in a certificate store to which any other
   person has access, or otherwise allow, grant, permit or enable any other
   person to use your myID credential
 * close your myID browser sessions and lock or secure your computer or device
   when not in use or unattended
 * not undertake any screen capture, sharing or like activities that might
   compromise the security of your myID account or myID credential
 * notify the ATO myID support line on 1300 287 539 (select option 2, then
   option 2) as soon as you suspect or become aware that the security of your
   myID account or myID credential has been compromised. This can include if
   your identity documents have been disclosed without your consent or
   authorisation, for example as the result of a data breach incident or theft,
   or there is a device or record you don’t recognise in your myID setup
   history .


GENERAL

myID will collect, use, store and share your personal and sensitive information
as detailed in the myID Privacy Notice. The ATO will disclose your personal and
sensitive information or myID credentials to third parties if you have provided
your consent to do so, or if authorised or required by law. We may use or
disclose your information to analyse, detect, manage and investigate fraudulent
activity or for another purpose allowable under the TDIF.

You acknowledge that the ATO may suspend, cancel or revoke your myID credential
when it is permitted or required as described in the CPS. If you no longer wish
to use the myID system, you may uninstall the app from all devices. If you
choose to uninstall myID, we will manage your personal information under the
Archives Act 1983.

Any disputes between you and any third-party provider, including another
Accredited Participant of the Digital ID System, must be resolved between you
and that party.

The ATO is not responsible for any fees charged by other Accredited Participants
or third-party providers. You are responsible for ensuring the installation and
use of the myID system does not cause you to exceed any data usage quotas or
other limitations that may apply to your internet service, device or other
third-party provider.

These terms of use constitute the entire agreement between you and the ATO as
administrator of the myID System. They supersede all prior communications,
representations, agreements or understanding about these terms.


TERMS OF USE – EFFECTIVE 1 DECEMBER 2024


MYID TERMS OF USE – GLOSSARY

TermDefinitionAccredited participantEntities that have been accredited under
section 15 of the Digital ID Act 2024.Certificate

An electronic document, signed by the Certification Authority, which:

 * identifies a subscriber by way of a distinguished name
 * binds the subscriber to a key pair by specifying that the public key of that
   key pair contains the information required by the certificate profile.

Certificate Policy (CP)A named set of rules applying to, and providing, policy
and operational guidance on the deployment and use of a Certificate issued by a
Certification Authority (CA).Certificate storeStorage location for certificates
on a computer or device.Certification Authority (CA)An entity that issues and
digitally signs certificates using the entity’s private key.Certification
practice statement (CPS)A statement of the practices that a Certification
Authority (CA) employs in managing the digital Certificates it issues. This
includes the practices that a Registration Authority employs in conducting
registration activities on behalf of that Certification Authority. These
statements will describe the PKI certification framework, mechanisms supporting
the application, insurance, acceptance, usage, suspension or revocation, and
expiration of digital Certificates signed by the CA, and the CA’s legal
obligations, limitations and miscellaneous provisions.Public key infrastructure
(PKI)The combination of hardware, software, people, policies and procedures
needed to create, manage, store and distribute keys and digital Certificates
based on public key cryptography.


HOW THESE TERMS AND CONDITIONS APPLY

The myID Privacy Notice explains how we manage the personal information we
collect.

These terms and conditions relate to how we use the myID system.

myID (previously known as myGovID) is a digital service administered by the
Australian Taxation Office (ATO) as part of the Australian Government Digital ID
System (AGDIS).

When you use this service, we make it available to you on the conditions of use
current as at that time. These terms and conditions may change over time. Those
current at a given time are published on this page.

Your use of the service must be consistent with the Digital ID Act 2024 and
Digital ID Accreditation Rules. For more information,  see Digital ID
systemExternal link.

These terms of use are governed by and follow the laws for the time being in
force in the Australian Capital Territory, Australia.


OUR TERMS

Access to, and use of, the myID system is subject to these terms of use. These
terms of use may change over time. The myID terms of use current at a given time
are those published on this page at that time.

By accessing or using the myID service, you agree to be bound by these terms of
use current at that time.

You are responsible for the security and use of your myID account and the device
on which it is stored. You must comply with all security requirements and
instructions provided by the ATO about your use of the myID system.

You must:

 * not use your myID credential for any unlawful or improper purpose
 * not disclose your myID passwords to any other person
 * provide information that is true, accurate, current and complete to create
   your myID account and verify your identity
 * always close your myID browser sessions and lock your device when not in use
 * contact the myID support line if you believe the security of your
   myID account or myID credential has been compromised.

These terms of use form the:

 * subscriber agreement for the myID public key infrastructure (PKI)
 * myID Certification Practice Statement (CPS)
 * myID certificate policy – user (CP).

The myID CPS and CPExternal link should be read in conjunction with these terms
of use.

The Glossary has more information about some terms used in this document.

Organisations, participating agencies and Machine credential administrators
(MCA) that use machine certificates to directly interact with government online
services through their business software should read and understand the Terms of
use – machineExternal link.


MYID SYSTEM

The myID system includes each of the myID service, the myID credential and the
myID software.

To use the myID system, you must:

 * provide information that is true, accurate, current and complete to create
   your myID account and verify your identity – this includes personal
   information contained in Commonwealth or state-issued identity documents
 * not use the myID system to use or create a false identity, impersonate any
   person or otherwise misrepresent your identity.

To the extent permitted by law, the ATO:

 * provides each of those elements of the myID system ‘as is’ and without charge
 * gives no express or implied warranties or makes any representation (and to
   the full extent permitted by law excludes all statutory warranties) for each
   of those elements (including its availability, security, performance or
   fitness for a particular purpose)
 * will not be liable for any loss or damage (including special, indirect or
   consequential) arising from or in connection with any of those elements of
   the myID system or its availability, use or performance either directly or
   through a third-party provider.

To the extent that the ATO's liability for the myID system (or any part of it)
cannot be excluded, it is limited to the resupply of the relevant goods or
services, or the cost of such resupply, at the ATO's option, or otherwise
limited to the minimum amount permitted by law.


MYID SOFTWARE

The ATO makes the myID app and software (Software) available to you to use, in
unaltered form, solely for use with the myID system.

You may not:

 * decompile, reverse engineer, disassemble or attempt to derive the source code
   for the Software
 * create derivative works based on the Software or modify it in any way
 * distribute copies of the Software or versions of it.

You must not access the Software other than through:

 * the Apple App Store
 * Google Play Store
 * other means approved by the ATO.

The ATO makes no guarantee that the myID software will function outside
supported platforms.

You should ensure that the Software does not interfere with your systems or
devices.

You must ensure your use of the Software complies with all applicable conditions
of use, including third-party software licensing conditions of use, relevant
laws, including local laws in any relevant foreign country if you use the
Software outside Australia. Those laws may impact your eligibility to get or use
a copy of the Software.

myID software uses third-party software under licence. Annexure A – Third-party
licences and software  contains a full listing.

You can email us for information about our Software at support@myid.gov.au.


MYID SERVICE

You can access and use your myID account through the myID service. While the ATO
will use reasonable efforts to rectify any issues with the myID service that it
is aware of:

 * the ATO makes no guarantees that the myID service, and your access to it (and
   your myID account), will be continuously available, uninterrupted, and fault
   or error free
 * your access to the myID service (and your myID account) is contingent on
   telecommunication services and other factors beyond the ATO’s control
 * the ATO may suspend or terminate access to the myID service through some or
   all products or to some or all users at any time.

You should take appropriate and adequate precautions to ensure that the
information obtained from the myID service is free of viruses or other
contamination that may interfere with or damage your systems, devices or data.


MYID CREDENTIAL

Your myID credential is a digital certificate associated with your myID account
and is returned by the myID service to the application storage on the device you
use for your myID account.

You are responsible for all transactions and communications carried out using
your myID credential, and for the security and use of your myID account, your
myID credential and the device on which it is stored or device used to
authenticate.

You must:

 * not use your myID credential for any unlawful or improper purpose 
 * not use your myID credential for any purpose other than to establish, verify
   or authenticate your identity when accessing online services of participating
   agencies
 * not disclose the passwords for your myID account or myID credential to any
   other person
 * not store your myID credential in a certificate store to which any other
   person has access, or otherwise allow, grant, permit or enable any other
   person to use your myID credential
 * close your myID browser sessions and lock or secure your computer or device
   when not in use or unattended
 * not undertake any screen capture, sharing or like activities that might
   compromise the security of your myID account or myID credential
 * phone the myID support line on 1300 287 539 (select option 2, then option 2)
   as soon as you suspect or become aware that the security of your myID account
   or myID credential has been compromised. This can include if your identity
   documents have been disclosed without your consent or authorisation, for
   example as the result of a data breach incident or theft, or there is a
   device or record you don’t recognise in your myID setup history.


GENERAL

myID will collect, use, store and share your personal and sensitive information
as detailed in the myID Privacy Notice. The ATO will disclose your personal and
sensitive information or myID credentials to third parties if you have provided
your express consent to do so, or if authorised or required by law. We may use
or disclose your information to analyse, prevent, detect, manage and investigate
fraudulent activity or for another purpose allowable under the Digital ID Act
2024, Digital ID Rules and Digital ID Accreditation Rules.

You acknowledge that the ATO may suspend, cancel or revoke your myID credential
when it is permitted or required as described in the CPS. If you no longer wish
to use the myID system, you may uninstall the app from all devices. If you
choose to uninstall myID, we will manage your personal information as required
by the Digital ID Act 2024 and the Archives Act 1983.

Any disputes between you and any third-party provider, including another
Accredited Participant of the Digital ID System, must be resolved between you
and that party.

The ATO is not responsible for any fees charged by other Accredited Participants
or third-party providers. You are responsible for ensuring the installation and
use of the myID system does not cause you to exceed any data usage quotas or
other limitations that may apply to your internet service, device or other
third-party provider.

These terms of use constitute the entire agreement between you and the ATO as
administrator of the myID System. They supersede all prior communications,
representations, agreements or understanding about these terms.


FOOTER

 * Privacy policy
 * Terms of use
 * System maintenance
 * Protecting your Digital ID
 * Contact us

We acknowledge the Traditional Owners and Custodians of Country throughout
Australia and their continuing connection to land, waters and community. We pay
our respects to them, their cultures, and Elders past and present.

© Commonwealth of AustraliaExternal link