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New Product
Host livestreams in your own app with Sendbird Live!
Contact us to join the open beta!
 * Products
   
    * Sendbird Chat
      
      A complete chat API with moderation & translation
   
    * UIKit for Chat
      
      A complete chat API with moderation & translation
   
    * Sendbird Calls
      
      Immersive voice and video experiences
   
    * Sendbird Desk
      
      Modern, mobile-first chat support
   
    * Unified Inbox Beta
      
      Simplify and streamline customer conversations
   
    * Sendbird Live Beta
      
      Turn your app into a
      streaming platform
   
   UIKit for Chat
   
   Ship chat in minutes with a pre-built UI

 * Solutions
   
   
   INDUSTRIES
   
    * Marketplaces
   
    * Digital health
   
    * Social & communities
   
    * Gaming
   
    * On-demand services
   
    * Financial services
   
   
      USE CASES
      
      Support
      
      Sales
      
      Marketing
      
      Operations
      
      Streaming
      
      User Conversations
   
   
   USE CASES
   
    * Support
   
    * Sales
   
    * Marketing
   
    * Operations
   
    * Streaming
   
    * User Conversations

 * Developer
   
    * Documentation
   
    * Developer portal
   
    * Demos
   
    * Tutorials
   
    * Community
   
    * FAQ
   
    * Server status
   
    * In-app chat
   
    * Live stream chat
   
    * Sendbird Chat
   
    * Sendbird Calls
   
    * Sendbird Desk
   
    * Sendbird UIKit
   
   
   DOCUMENTATION
   
   UIKit for Chat
   iOS SDK
   Android SDK
   React SDK
   React Native SDK
   Chat
   iOS SDK
   Android SDK
   JS SDK
   Flutter SDK
   Unity SDK
   Unreal SDK
   .NET SDK
   Platform API
   Calls
   iOS SDK
   Android SDK
   JS SDK
   React Native SDK
   Unity SDK
   Platform API
   Desk
   iOS SDK
   Android SDK
   JS SDK
   Platform API
 * Pricing
 * Customers
 * Company
   
    * About
   
    * Careers
   
    * Blog
   
    * Events
   
    * Partners
   
    * News
   
    * Library
   
    * Contact us

 * Talk to Sales
 * Sign in

 * Sign up
 * Talk to Sales




WE’RE SO MUCH MORE THAN OUR APIS

“Sendbird’s exceptional support was the biggest factor for choosing it as a
partner. We’ve had other third-party vendors come through our office, but none
provided the level of support that Sendbird did.”

|

Young Duck Park, Project Manager at SSG


CUSTOMERS ARE
WHY WE EXIST

Helping customers achieve better business outcomes is how we thrive. That’s why
we offer support plans that include 24x7 global support, guaranteed first
response times, dedicated customer success manager and even Slack support.




SENDBIRD SUPPORT PLANS

CommunityBaseL1L2L3L4PricingFreeIncluded in Paid Plan4% of monthly or (min.
$1,000/mo)*6% of monthly or (min. $2,000/mo)*8% of monthly or (min.
$5,000/mo)*10% of monthly or (min. $10,000/mo)*Community
access/supportYesYesYesYesYesYesGuaranteed first response time—Best effortP1 - 3
business hrs
P2 - 6 business hrs
P3 - 16 business hrsP1 - 2 business hrs
P2 - 4 business hrs
P3 - 8 business hrsP1 - 1 hr(24x7)
P2 - 3 business hrs
P3 - 6 business hrsP1 - 1 hr(24x7)
P2 - 3 hrs(24x7)
P3 - 6 business hrsTicket support in email—Yes (8x5)Yes (8x5)Yes (8x5)Yes (8x5)
P1 (24x7)Yes (8x5)
P1 & P2 (24x7)Emergency hotline———YesYesYesSlack support————Optional with extra
paymentIncludedCustomer success manager————YesYesQuarterly business
review————YesYes

* Annual pricing is available upon request


GUARANTEED FIRST RESPONSE TIME

The speed of our support team's response time depends on the priority level you
select when you submit your ticket, your support plan, and how your plan works
with our business hours. Your ticket’s priority level can be reclassified by the
agent to be higher or lower based on how an issue impacts your business.

PriorityStatusL1L2L3L4P1

Key functionality impaired in production: No workaround

Only applies to apps in production for key functionality. Represents a complete
loss of service or significant features that are completely unavailable, and no
workaround exists. Features in Early Access Program (EAP) do not apply.

Within 3
business hrsWithin 2
business hrsWithin 1 hr
(24x7)Within 1 hr
(24x7)P2

Moderate impact in production with workaround

Includes intermittent issues and reduced quality of service in production. A
workaround may be available. Features in Early Access Program (EAP) do not
apply.

Within 6
business hrsWithin 4
business hrsWithin 3
business hrsWithin 3 hrs
(24x7)P3

General Issue

Includes bugs and development issues, product questions and enhancement
requests.

Within 16
business hrsWithin 8
business hrsWithin 6
business hrsWithin 6
business hrs

* The business day runs from 8AM to 5PM local time per the time zone selected by
the customer (PT, KST, or GMT) from Monday through Friday, excluding local
public holidays.

Sendbird may, at its sole discretion, update these support plans at any time;
however, in no event will any update to these support plans result in any
material reduction in the features of the individual support plan to which you
are subscribed at the time of such update. The then-current support plans will
be available on this webpage.

READY FOR
THE NEXT LEVEL?

Talk to Sales Start a free trial
 * 

 * PRODUCTS
   
   * Sendbird Chat
   * UIKit for Chat
   * Sendbird Calls
   * Sendbird Desk
   * Unified Inbox (beta)
   * Pricing

 * SOLUTIONS
   
   * Marketplaces
   * Live streaming
   * Digital Health
   * Social & Communities
   * Gaming
   * On-demand
   * Financial services

 * DEVELOPER
   
   * Developer Portal
   * Documentation
   * Demos
   * Tutorials
   * Community
   * FAQ
   * Server Status

 * RESOURCES
   
   * What is a chat API?
   * Customers
   * Security & Compliance

 * COMPANY
   
   * About
   * Careers
   * Blog
   * Events
   * Partners
   * News
   * Library
   * Contact Us

 * SUPPORT
   
   * Help Center
   * Support Policy
   * Talk to Sales

© 2022 Sendbird, Inc.
 * Terms of Service
 * Privacy Policy
 * Cookie Settings
 * Sub-Processors
 * © 2022 Sendbird, Inc.

English
한국어 English
 * English
   * 한국어

 * 
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our Privacy Policy.

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