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Expleo world Helping UK businesses accelerate digital change
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to see how Expleo is helping businesses accelerate digital change.

Enter the Expleo World and discover how Expleo is helping UK businesses
accelerate digital change

Click the numbers on the buildings or use the menu at the bottom to explore.

Click the numbers on the buildings to explore.

CLIENT STORY: RENAULT MEGANE ESTATE LIFTING THE ROADBLOCK

Context & challenge

With a 30-year track record, the Megane has proved to be one of Renault’s most
prolific family cars. Over the last decade, our engineers have worked for the
Renault Group, and are proud to become a trusted partner on their major projects
worldwide. For example, we have assisted in the design, development and
validation of vehicle IT modules for on-board computers, architecture assembly
systems, electric systems and cable routing, as well as chassis parts and
components.

When the Group wanted to complete the Megane range by adapting the standard
model to an estate (station wagon), they lacked the internal expertise and
processes for the design and industrialisation of this new vehicle. We were
ready to help.

Solution & outcomes

Our main asset was our ability to provide project management and customer
support for over 60 engineers, and supplier management for lean engineering.

Throughout our two-and-a-half-year collaboration, we drew on the skills of our
international team, who could bring the necessary skills and experience to their
respective Renault counterparts. Our French, Spanish and Romanian teams worked
as one to provide the right balance between skills, cost and proximity. In
total, this project mobilised 100 people within our group.

Complete control from A to Z

Our teams were commissioned to design the vehicle derivate with overall autonomy
for the entire project – from styling freeze to manufacturing approval.

This included the following missions:

* Selection of suppliers
* Reception of parts
* Support to the production plant in Spain for the adaptation of industrial
resources

Production of the first models of the derived version of the Megane before the
Renault factory took over the production in series.

"ULTIMATELY, RENAULT WAS ABLE TO IMPROVE ITS RANGE, ON TIME AND ON BUDGET,
WITHOUT THE NEED TO RECRUIT NEW STAFF OR DEVELOP NEW PROCESSES IN-HOUSE. "

Philippe Hidden, Global Account Manager

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CLIENT STORY: HOW WE'RE MAKING THE ROADS SAFER

Anthony, Project and Programme Manager at Expleo, outlines what we’re doing to
help make road safer.
Contact us today and find out how we can help you.

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CLIENT STORY: HOW WE’RE HELPING OUR MUSIC INDUSTRY CLIENTS HARNESS TECHNOLOGICAL
CHANGE

Sikandar, Automation Technical Lead at Expleo, explains how we’re helping our
music industry clients harness technological change.

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CLIENT STORY : DIGITISING TICKETING SYSTEMS

Sinead, Senior Quality Assurance Analyst at Expleo, discusses how by
streamlining basic processes, we’re helping to elevate theme park experiences
for consumers.

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CLIENT STORY: HELPING A WORLD-LEADING BANK EMBRACE AGILE DELIVERY

Context & challenge

In response to growing consumer demands for ubiquitous information and services
through their mobile devices, a world-leading bank recognised the need to evolve
from a traditional top-down waterfall project model into a fully agile
organisation to accelerate the pace of IT change.

The leadership team acknowledged that the current 18-month lag between request
and release for new products was unacceptable in the eyes of today’s digitally
literate customers. By replacing legacy systems, IT could deliver new features
and products at pace, with flexibility, and for lower costs – offering
additional value to the customer. The bank also identified the importance of
bringing its business and IT onto the same trajectory.

Since 2009, Expleo has worked alongside the client as a preferred partner for
testing and quality assurance.

Solution & outcomes

Our experts created a multi-year initiative containing ‘tribes’, ‘squads’ and
‘guilds’ of employees to embed a number of IT disciplines, including, Agile,
LEAN, SAFe, LeSS, DevOps and Management 3.0. With our quality-focused
philosophy, we contributed to the early strategic planning stages of the
transformation initiative.

We built close relationships with the client’s own workforce, which proved
central to the success of its transformation towards agile. The change was both
technical and cultural, which is a valuable point of differentiation when
introducing a new way of working on an enterprise-wide scale. Expleo’s
background in testing and quality assurance enabled our consultants to provide
training and coaching enriched by their own hands-on experience in IT.

Approaching full velocity

The bank is currently on track to meet its target to deliver new features and
products independently, and at full velocity, by the end of 2019. The client’s
employees are now being encouraged to learn new skills and to make decisions
that benefit their own work within the agile culture. In turn, this will improve
productivity and employee satisfaction.

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CLIENT STORY : IMPLEMENTATION OF APPLE PAY

Head of Business Analysis, Shivani, discusses the importance of consumer trust
for financial services.

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CLIENT STORY: EXPLEO DRIVES SUCCESSFUL DIGITAL TRANSFORMATION AT A LARGE
EUROPEAN AIRPORT

Context & challenge

For our client, one of the leading European airport operators, ground-handling
services are fundamental to their operations. The company’s Ground Service Unit
handles a few hundred thousand aircraft per year, a performance that requires
speed, accuracy and efficiency as well as state-of-the-art technology. Their
reputation of being one of the “fastest” hubs in Europe can be attributed mainly
to the excellent work of their Ground Service Unit which more than 100 national
and international airlines rely on.

Previously, all handling processes were documented on paper only. Therefore, all
involved stakeholders struggled with countless unclear documentation, along with
a high workload. The digital transformation from a paper documented, to a
software-based mobile information system for the loading service had to ensure a
real-time evaluation of all necessary data and transparency for all involved
parties.

The implementation made it necessary to set up a cross-company quality plan
including 3rd party quality assurance measures providing a future proven, high
quality solution, securing the airport operator’s investment. Quality is a key
requirement when offering such superior service. High quality service is the
airport’s Ground Service standard, and also the customer requirement Expleo had
to meet.

Solution & Outcomes

The airport operator recognised Expleo as the trusted, autonomous, strategic and
independent quality partner to oversee and manage the quality aspects of the
complex in-house development including 3rd party deliverables. We provided a
tailored consulting team to ensure a high quality standard from accompanying
business planning activities to acceptance testing by implementing quality
assurance measures with all relevant stakeholders, bridging various requirements
and interests.

The Expleo consulting service ensured a successfully concluded project with
emphasis on highest quality providing in-depth operational and processual
knowledge and included the following deliverables:

* Drawing up the business plan hand-in-hand with the airport operator
* Ensuring a high quality requirement baseline through business analysis,
adapting iterative techniques
* Consulting the client through the project management life-cycle on all
quality related subjects
* Providing process expertise and ensuring risk-based unit/integration testing
* Benefits for the customer
* Successful transformation from paper-documented to a software-based
ground-handling solution
* Optimised and faster ground-handling process including electronic data
processing
* High quality data for customised online-evaluation to enable the customer to
profit from an improved provision of information

Expleo has strong expertise in airport digital solutions. Using continuous
quality assurance, our end-to-end approach accelerates change, ensuring
business’ agility to deliver faster, better, cost-efficient outputs with greater
certainty. As a trusted technology partner Expleo accompanies airport operators
and their suppliers throughout the digital project life cycle – from
initialisation to successful rollout.

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ENSO NANOSATELLITE

Discover Enso, our first nanosatellite, designed to measure solar activity and
its impact on Earth.

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CLIENT STORY: HELPING SPECSAVERS ENHANCE PURCHASE JOURNEYS THROUGH THEIR ORACLE
SYSTEM

Context & challenge

Specsavers is a Partnership of nearly 2,000 locally-run businesses, committed to
delivering high quality, affordable optical and hearing care in the communities
they serve. It is the largest privately owned optical retailer in the world,
operating across 10 countries.

Specsavers operates on a joint venture basis, with each store owned and operated
by local partners, supported by key specialists in support offices, who provide
a range of services, such as marketing, accounting, IT and wholesaling, among
others.

Specsavers set about rationalising its entire corporate data management strategy
by adopting a master data management (MDM) approach to data handling using
Oracle’s Product Data Hub. They wanted to ensure that data from the Product Hub
was available across all its countries. As many of Specsavers international
operations operated different legacy systems, the team needed to ensure that the
data flows between the new Product Data Hub and the legacy systems were both
reliable and scalable to cope with expected volumes.

The first set of products to be migrated to the new MDM system were contact
lenses, a category containing over 120,000 products. Data cleansing was a key
issue and information in the new Oracle Product Hub had to be correct, as it
would become the primary source for product data across all of Specsavers’ main
operational systems.

Solution & outcomes

Expleo conducted testing and quality assurance for the MDM programme using its
onshore and offshore teams in the UK and in India. The test team carried out
system and large scale integration testing with multiple legacy systems. This
ensured that a single version of product data could be created in the Product
Data Hub, enabling distribution to, and use in, all the downstream legacy
systems. The testing was of such calibre that zero functional defects leaked
from system testing into User Acceptance Testing. Saving Specsavers the time,
effort and cost that would have been involved in unnecessary rework. Both
organisations worked closely to improve the quality of the application
throughout the process.

Close collaboration played an important part in ensuring the programme’s success
and Expleo tailored its offshore engagement approach to suit Specsavers’
preferred operating model. Technical experts and business analysts from
Specsavers frequently worked alongside Expleo teams in India and the UK,
ensuring the free flow of information between all parties.

Benefits for the Customer

The MDM programme delivered:

* To budget and on time
* Eighteen months after inception with no major defects discovered after the
system went into production.
* Fundamental change in the way that Specsavers managed its operational data,
both in terms of IT systems and organisational change with new teams created
as custodians of that data.

Although the level and rigour of testing was more intensive than might typically
be conducted on a system of this complexity, this paid dividends in the quality
of the system delivered to the live environment.

"WE WORKED HARD ON MAKING THIS PROGRAMME A COLLABORATIVE VENTURE, AND THE EXPLEO
TEAM WENT TO SOME LENGTHS TO ENSURE THAT THEY WERE FULLY ENGAGED AND SEEN AS AN
INTEGRAL PART OF THE PROGRAMME TEAM. EXPLEO ASSURED, FROM A QUALITY GOVERNANCE
POINT OF VIEW, THAT WE WERE RIGOROUS AND ROBUST THROUGH THE ENTIRE PROCESS –
HENCE THE HIGH-QUALITY OUTCOME FOR THE PROGRAMME AS A WHOLE."

MDM programme Director, Specsavers

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CLIENT STORY : CREATING AN ONLINE SHOPPING EXPERIENCE

Daljit, Engagement Manager at Expleo, discusses how we’re enabling our clients
to transform online shopping experiences for their customers.

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CLIENT STORY: EXPLEO CHOSEN AS CORE SYSTEMS ASSURANCE PARTNER TO SUPPORT THE
SET-UP OF OFGEM’S SWITCHING PROGRAMME

We recently partnered with the Data Communications Company (DCC) who are
delivering the groundbreaking Ofgem led Switching Programme, a new service that
will allow customers to change energy suppliers faster and more reliably.

Expleo will support the DCC in the design, build and test phase of the
programme, as its Core Systems Assurance partner. It will be working with
service providers and contractors to ensure systems are functioning, changes are
delivered according to timelines, and risks are identified and mitigated.

The Switching Programme is a major transformation of the energy market which
will centralise the existing switching capability. It involves aggregating data
from 20 existing service providers, each of whom will need to adapt their
current solution. Ultimately, the programme will facilitate market competition,
invigorate significant efficiency benefits for energy suppliers and, most
importantly, encourage savings for consumers.

To manage the complexity of assuring the programme, Expleo will use their
Quality Intelligence Platform, part of their innovative AI and quality analytics
offering. This will draw quality and performance data from the different service
providers into a single dashboard, giving a real-time and predictive view of
progress, quality, and velocity. Providing early sight of emerging risks, it
will enable DCC and Ofgem to make faster and better-informed decisions, predict
and respond to technical risks, and provide them with continuous confidence of
the programme delivery.

UK Managing Director of Expleo said: “We are delighted to be awarded the Core
Systems Assurance Contract for the Switching Programme. Our unique mix of
technical assurance expertise and strategic programme and change capability will
mean the programme delivers the required quality, functionality, and security to
meet increasing customer expectations. Expleo is dedicated to helping DCC
deliver reliable, next day switching for energy consumers.”

"THE SWITCHING PROGRAMME HAS BEEN A LONG TIME IN THE MAKING AND WE’RE EXTREMELY
PROUD TO BE COMMENCING THE DESIGN, BUILD AND TEST PHASE WITH EXPLEO AS OUR CORE
SYSTEMS ASSURANCE PARTNER. THIS PROGRAMME WILL IMPROVE HOW THE ENERGY MARKET
FUNCTIONS FOR CONSUMERS, PROVIDING FASTER MORE RELIABLE SWITCHING. EXPLEO WILL
SUPPORT US IN ASSURING THE REQUIRED IMPROVEMENTS, WHICH THE PROGRAMME IS
INTENDED TO DELIVER."

Richard, Programme Director of the Switching Programme for Data and
Communications Company (DCC)

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CLIENT STORY: HOW SSE ENERGY SERVICES’ PIONEERING ADOPTION OF AUTOMATION IS
UNDERPINNING AN INDUSTRY-LEADING TRANSFORMATION

Chief Information Officer Philip Clayson is putting digital agility at the heart
of the company’s strategic transformation plans for the future, following the
recent acquisition of SSE Energy Services by OVO Energy.

OVO Energy was founded in 2009 and redesigned the energy experience to be fair,
effortless, green and simple for all customers. Following the acquisition of SSE
Energy Services, today OVO Energy and its Retail partners serve nearly 5 million
customers, all striving to deliver more affordable clean energy for everyone.

SSE Energy Services has been supplying power to millions of UK homes for
decades. The technology infrastructure within the company had been built and
maintained with dependability and assurance at its core.

Clayson is now empowering the 1,000 strong IT team to adopt a learn-fast,
fail-fast culture and mindset, while at the same time maintaining the
performance and quality of their outputs. Key to achieving this has been
extending the company’s partnership with Expleo. Through the adoption of
Expleo’s automated testing solutions, SSE Energy Services can now bring new
products to market faster, without sacrificing quality.

With customers’ digital engagement increasing and the introduction of smart
metering within homes, SSE Energy Services knew it had to focus on digital
agility and innovative product offerings.

In order to accelerate this direction, SSE Energy Services appointed Philip
Clayson as CIO in August 2019, bringing experience of driving fast-paced digital
transformation for companies including News Corporation, BT and TalkTalk.

SSE Energy Services formed a strategic partnership with Expleo, a leading
technology and engineering consultancy. As the two companies previously worked
closely together, SSE Energy Services had trust in Expleo’s expertise to help
with a key part of the programme. This would help SSE Energy Services maintain
performance and quality, but crucially boost agility, shortening product and
system releases from several weeks to just a couple of days, by providing a
pioneering approach to automation.

"EVERY BUILD HAS MADE MASSIVE IMPROVEMENTS IN OUR ABILITY TO RESPOND TO THE
MARKET QUICKLY AND DELIVER PRODUCTS THAT CUSTOMERS WANT. THIS HAS MADE US
MASSIVELY MORE COMPETITIVE THAN WE’VE EVER BEEN."

Philip Clayson, CIO, SSE Energy Services

Read the full case study
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CLIENT STORY : ACCELERATING BUSINESS CONFIDENCE IN THE DEFENCE SECTOR

Context & challenge

In the fast-growing defence sector, government clients are demanding that
suppliers embrace digital twinning technology, as a way of improving
performance, reducing operating costs and ultimately extending the lifespan of
critical assets. To support this change, the UK’s Ministry of Defence announced
an incentivisation scheme to fast-track digital innovation in its supply chain.

From an engineering perspective, product lifecycle management (PLM) is at the
heart of the digital twin, as that’s where all of the relevant digital product
knowledge is stored. Engineering firms rely on ever-more sophisticated PLM tools
to drive efficiencies in their design and delivery phases. With global
competition increasing for contracts, PLM therefore is critical for accelerating
speed to market.

The need to assure application quality through proactive Quality Assurance
techniques has risen up the list of priorities, as manufacturers recognise the
time-saving potential of accurate data migration and proactive management of
costly defects in their PLM applications. Increased quality can help to de-risk
the system and build confidence across the whole lifecycle.

Our client is one of the UK’s leading manufacturers in the defence sector. Over
the last 10 years, they have partnered with a PLM tool supplier to drive
productivity improvements, establish common processes and enhance global
collaboration across the lifecycle of its submarine programme.

The PLM tool provides their Engineers with the critical digital capability to
support the design and manufacturing process. The integrity of the application
is therefore vital for quick decision making, improving transparency, and
assuring the accuracy of critical business information across the manufacturing
value chain.

As the firm upgrades to the next version of the tool, Expleo is providing
testing and quality assurance services to achieve a smooth migration and also
strengthen the testing environment moving forward. PLM test cases are typically
complex due to the number of configurations and the level of customisation, as
well as the need for integration with enterprise resource planning (ERP), CAD
and other applications.

Solution & outcomes

With 15 years’ hands-on experience in this field – including privileged access
to these PLM tools before they reach the open market – we were able to bring
specialist expertise and focus the testing activity in the highest risk areas
for maximum impact.

In particular, we have regulated the test schedule, improved reporting and
analysis, and brought a consistent approach across the product lifecycle. We
have set out clear defect standards to curb the back and forth between
developers and testers, which can be caused by inaccurate or insufficient
information.

Being an independent supplier is a benefit, as our people are experts in testing
first, rather than development. As a result, we can offer honest, factual
information for decision making.

We have helped to increase speed to market from nine to three months. In the
highly pressurised defence sector, that speed to market is a source of
competitive advantage. The half year also equates to considerable savings, as
the client has lower overhead costs for other PLM subcontractors such as the
infrastructure partner, tool vendor, programme and project managers, systems
integrators and data migration specialists.

We were able to provide the client with a level of transparency they hadn’t
experienced before. As such, the client’s PLM system has increased confidence at
every phase. At the same time, we were able to help the systems integrator to be
more effective, by using our testing intelligence to provide clarity on the
scope of what they needed to deliver. This collaborative approach led to clearer
communications between the systems integrator and the client.

Our close working relationship with the PLM tool provider means we can help the
client to prepare more effectively for future version updates. We know where the
major areas of change are likely to be, so we can help to future proof the
current system.

As a result, the client has a stronger and more efficient PLM test plan in
place, gaining the foresight to identify mitigating actions early and keep
operations on track. They know they are testing the right high-risk areas, which
means that any possible delays to go-live are reduced significantly.

At Expleo, we challenge the traditional time-quality-cost triangle that states
you can’t improve one, without making sacrifices on the other two. By helping
clients to do the right things at the right moments – and by reducing the number
of defects that pass from one phase of production to the next – we believe that
improved quality will save both time and cost.

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CLIENT STORY: MANAGING THE RISKS OF GLOBAL DIGITAL TRANSFORMATION FOR A
$1TR-ASSET ORGANISATION

Context & challenge

The strategic decision to become a totally digital organisation offers
attractive opportunities in terms of revenue growth and cost saving. However,
digital transformation also brings technological, strategic, operational,
security and regulatory risks. In today’s highly competitive digital market,
hard-won customer trust and confidence can be quickly lost.

In order to keep that inherited trust, your systems have to evolve rapidly and
maintain the highest level of quality. Our client, one of the world’s largest
insurance companies, serving over 80 million customers across 70 countries
worldwide, therefore needed to implement a testing centre of excellence (TCoE)
to guide, govern and navigate its organisation to assure quality at every stage
of the transformation.

In particular, our client needed help in:

* Developing an agile process where user story definitions were more
consistent, complete and traceable
* Achieving efficient and effective quality strategies to accelerate time to
market and lower the cost of quality
* Improving its quality leadership and innovation

Solution & outcomes

Expleo offers unmatched hands-on experience in implementing a TCoE, with a
tried-and-tested step-by-step process that customises the right fit for a global
client of this size.

The programme spanned many individual projects over several years, so our client
needed a reliable supplier who would own the role from start to finish. Drawing
on our continuous quality platform, quality management services, quality
engineering and testing services, we were able to move our client to world-class
status.

A key step was the transformation of their core software platform. Known simply
as the CBS (company business system), this ran many of the daily operations
across its many business units and across multiple countries. Our team provided
quality assurance as legacy systems were replaced, existing services
consolidated and brand new services were delivered to a highly competitive
market.

We have partnered with the client for almost 10 years, maintaining a constant
focus on evolving our services to support ongoing development initiatives to the
CBS. By taking responsibility for programme quality, we helped them to
achieve their vision of becoming a digital group.

"WE HAD COMPLETE CONTROL OF THE TESTING FACTORY, TAKING THE RESPONSIBILITY FOR
CRITICAL TESTING OUT OF OUR CLIENT’S HANDS COMPLETELY."

Prachi, Digital QA Analyst at Expleo

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CLIENT STORY: NATIONAL RAIL COMPANY

Context & challenge

Creating a better service for passengers means much more than comfortable trains
and buses that run on time. Removing the hassle-factor involved with ticketing,
for example, can make a daily difference to the commuting experience. By
improving smart infrastructure and digital technology to combine different
systems, ticketing can progress from a basic necessity into a practical asset
that adds value and improves the customer’s connectivity.

But the opposite is also true. A system that falters can result in severe
delays, bad buzz and commuter anger. Transport companies need a solution that is
tried and tested, before they go live.

Our brief

Our client wanted to introduce a new system that allowed passengers with general
or half-fare season tickets greater ease and flexibility with their travel
plans. Their aim was to enable loyal travellers to access as many services as
possible, along the mobility chain, using a single card.

Their vision was for a uniform standard for displaying and checking electronic
tickets.

Solution & outcomes

We have helped our client with quality assurance during the development of the
system, particularly in the fields of test management, test engineering and test
automation. By creating sustainable testware, we had the necessary conditions
for near-shoring and offshoring the test activities during the system’s
operating phase.

It needed to be implemented as a hybrid overall project, consisting of multiple
subprojects, based on a variety of development and organisational models:

* Scrum-based development teams for highly specialised and proprietary
client/server systems
* Development of financial systems based on SAP ECC and CRM using the waterfall
model
* Integrated project for purchasing inspection device hardware
* External projects handled by service partners for card production and photo
scanning
* The central test team has been organised in accordance with this project
structure.

For a complex, hybrid system, our solution included a number of approaches,
including:

* Agile organisation of the test team
* Release management
* Development of a suitable test model
* Test environment planning
* Reducing dependencies through visualisation
* Systematisation of technical tests

"THE NEW SYSTEM IS BEING DELIVERED ON SCHEDULE, ON BUDGET AND TO THE DESIRED
QUALITY STANDARD. WE ARE DELIGHTED WITH THE RESULTS."

Karsten, Client Engagement Senior Manager at Expleo

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CLIENT STORY: EXPLEO BECOMES PARTNER OF SNCF MOBILITÉS

Expleo group is now a preferred supplier for SNCF Mobilités of technical
consultancy services in the fields of “General and Multi-Domain Consulting” and
“Embedded Computing and Electronics.” This dual role enables Expleo to provide
consulting services for SNCF Mobilités’ engineering hubs, equipment departments,
industrial technical centres and maintenance technical centres for all
activities and businesses related to rolling stock. This includes mechanics,
design, calculation, integrated logistic support, operational safety, quality
management, design studies and changes to printed circuit boards, validation of
test benches, obsolescence management and software studies.

Since 2018, Expleo had been a partner of SNCF Réseaux, an Épic*, which is
responsible for the management, operation and development of the railway
network.

Rail transportation is a key business sector within Expleo. With its specific
knowledge and digital expertise, the group supports major industrial players,
manufacturers and operators in the design and development of new mobility
solutions. It is supported by a network of railway expertise and innovation hubs
throughout France.

"IN THE CONTEXT OF MAJOR MOBILITY CHALLENGES AND NEW CLIENT EXPECTATIONS, IT IS
ESSENTIAL THAT OUR GROUP IS ABLE TO COUNT ON PARTNERS WHO SHARE OUR
TECHNOLOGICAL AMBITION. WE THEREFORE WELCOME THE NEW PROSPECTS FOR COLLABORATION
OPENED UP BY THE SIGNING OF THIS CONTRACT BETWEEN SNCF AND THE EXPLEO GROUP."

Jonathan Bourcet, Expert Buyer Lead PI at SNCF

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