www.converse.com
Open in
urlscan Pro
95.100.70.215
Public Scan
Submitted URL: https://click.official.converse.com/?qs=0126818f5b8bb1a95828c6b2a24b9577c9b911199d9779092d87cc27d6a586dcab318f5341bd7e12545741c1852b...
Effective URL: https://www.converse.com/uk/en/customer-service?cid=contact-us-phone&csid=EML_PRF_CNV_WE_UK_EN_20240831_CONS_FLASHLC_SALE...
Submission: On August 31 via manual from IN — Scanned from DE
Effective URL: https://www.converse.com/uk/en/customer-service?cid=contact-us-phone&csid=EML_PRF_CNV_WE_UK_EN_20240831_CONS_FLASHLC_SALE...
Submission: On August 31 via manual from IN — Scanned from DE
Form analysis 6 forms found in the DOM
POST /on/demandware.store/Sites-converse-uk-Site/en_GB/Login-LoginForm?isMobileNav=true
<form action="/on/demandware.store/Sites-converse-uk-Site/en_GB/Login-LoginForm?isMobileNav=true" method="post" id="dwfrm_login" class="modal--generic__content modal__sign-in-form" data-check-login-form="" novalidate="novalidate">
<input type="hidden" name="csrf_token" value="3fBPgb9aPu2OqBcpPQuTVt1e2dHJXRgJ3nFINkXC40dBUwvrruNK-nX249QXVeM2gourNU3TKyeslKr4x6R7fLnEXnDbGNeb31EccQSwPHyA6mp43DQkqQhFYwYcQgyKyXZjiKThUdL5pYUono8J9erH9Y2Uh5_YZvw6eCSRWkcvu-mYa5U=">
<input type="hidden" name="modalForm" value="true">
<input type="hidden" name="isBuyCheckout" value="null">
<div class="modal--generic__content">
<div class="modal__form-row sign-in-modal__username">
<div class="form-row modal__form-row modal-login__missing-error required" data-float-label="">
<div class="field-wrapper">
<label class="field__label field__label--gender required-indicator" for="dwfrm_login_username">Email</label>
<input class="input-text validate-strict-email tab-hidden required" type="text" id="dwfrm_login_username" name="dwfrm_login_username" value="" data-msg="Please enter a valid email address." data-check-login-input="true"
data-msg-required="Please enter Email Address." data-cs-mask="" data-error-row="">
</div>
</div>
<div class="flex flex-justify-between flex-align-start hidden sign-in-modal__no-account-msg set--full" data-check-login-message="">
<div class="text-color--uired error-form--login-noaccount text--italic body-type--nano">We can't find an account with this email. New here?</div>
<button class="link--primary link--noaccount-signup link--border-underline text-align--right modal-login__utility-link link--underline-extra-space-black text--bold"
data-toggle-set="{"url": "/on/demandware.store/Sites-converse-uk-Site/en_GB/Account-HandleLoginNonExist?isMobileNav=true", "paramSelector": "dwfrm_login_username", "paramName": "email"}"
type="button"> Sign Up </button>
</div>
</div>
<div class="form-row password form-row--medium-spacing modal__form-row required" data-float-label="">
<div class="field-wrapper">
<label class="field__label field__label--gender required-indicator" for="dwfrm_login_password">Password</label>
<input class="input-text tab-hidden required" type="password" id="dwfrm_login_password" name="dwfrm_login_password" value="" autocomplete="off" minlength="8" data-error-row="true" data-msg-required="Please enter password" data-cs-mask="">
</div>
</div>
<div class="modal__form-row--reduce-spacing flex flex-justify-between flex-align-center sign-in-modal__remember-checkbox">
<div class="form-row form-row--no-spacing form-row--choice">
<div class="field-wrapper">
<input class="input-checkbox input-choice " type="checkbox" checked="checked" id="dwfrm_login_rememberme_d0cwnjwsoxfd" name="dwfrm_login_rememberme" value="true">
<label class="field__label field__label--gender field__label--nano field__label--choice field__label--checkbox" for="dwfrm_login_rememberme_d0cwnjwsoxfd">Remember Me</label>
</div>
</div>
<a id="password-reset" class="link link--underline-extra-space-black link--border-underline text--bold modal-login__utility-link text--upper" href="/on/demandware.store/Sites-converse-uk-Site/en_GB/Account-PasswordResetDialog" title="Request to reset your password">
FORGOT YOUR PASSWORD?
</a>
</div>
</div>
<div class="modal-login__submit">
<button class="button button--primary set--full disabled" type="submit" data-disable-non-existent="" data-ajax-submit="" data-continue-action="" value="Sign In" name="dwfrm_login_login"> Sign In </button>
</div>
</form>POST https://www.converse.com/on/demandware.store/Sites-converse-uk-Site/en_GB/Account-HandleRegisterFirstStep?activeForm=signup&pageSource=&isMobileNav=true
<form action="https://www.converse.com/on/demandware.store/Sites-converse-uk-Site/en_GB/Account-HandleRegisterFirstStep?activeForm=signup&pageSource=&isMobileNav=true" method="post" id="RegistrationForm"
class="account-auth__subsection-content" novalidate="novalidate">
<input type="hidden" name="csrf_token" value="qtym-gSxK3RX5pvUUuFx9XcOWjpRhnVam05_KGMHgD3Ziy2R2Xtr3pqR4taFXSBuEMLs_FmuYofen7m76F0KmP8nhm6mC6E7VGHzUkm42JHozq8vaUZiF1mb0YWmCwOCsNE8-nPWhxnxSEWajn2E_Bjn0S1RVxieUavdeHc1ZhjbikoEG0A=">
<div class="form-row modal__form-row acount-auth__modal-form-row--extra-space required" data-float-label="">
<div class="field-wrapper">
<label class="field__label field__label--gender required-indicator" for="dwfrm_profile_customer_email">Email</label>
<input class="input-text validate-strict-email tab-hidden required" type="email" id="dwfrm_profile_customer_email" name="dwfrm_profile_customer_email" value="" data-msg="Please enter a valid email address."
data-msg-required="Please enter Email Address." data-cs-mask="" data-error-row="">
</div>
</div>
<div class="account-auth__subsection">
<div class="form-row form-row-button">
<button class="button button--primary set--full disabled button--loader" data-continue-action="" type="submit" value="Sign Up" name="dwfrm_profile_confirm"> Next </button>
</div>
</div>
<div class="modal--generic__auth-facebook">
<div class="button-group--social flex">
</div>
<input type="hidden" name="rememberme" id="rememberme" value="">
<input type="hidden" name="csrf_token" value="VxN2F_74ruHR_1rH0caxepFugJhRz6ULxPS3_ZRfVnqO8KSiq9wGmyWld_gvIFZT4k1g_vBcBo785w8sbZsE_QC5DVvx3YzjmNybpnXcitdvdVlf1lKkGLyx5j7lUeWhhq0X2vprBBAzWYTVLX0E1DC6N8KNmv3uLprj_cRmRDsckTtyu9Q=">
<input type="hidden" name="OAuthProvider" id="OAuthProvider" value="">
</div>
</form>Name: simpleSearch — GET /uk/en/search
<form class="header-search__form search-input-form" role="search" action="/uk/en/search" method="get" name="simpleSearch" novalidate="novalidate">
<input type="hidden" name="lang" value="en_GB">
<div class="header-search__input-wrapper search-input-form__input-wrapper field--hover-action">
<input class="header-search__input search-input-form__input text--upper text--bold body-type--milli" type="text" id="simpleSearch" name="q" value="" placeholder="WHAT ARE YOU LOOKING FOR?" autocomplete="off">
<button class="header-search__submit link search-input-form__submit body-type" type="submit" title="Search">
<svg class="header-search__toggle-icon icon" role="none" focusable="false" aria-hidden="true">
<use xlink:href="#nav--search"></use>
</svg>
</button>
</div>
</form><form class="footer__subscription-form" novalidate="novalidate">
<div class="input-text--button ">
<label class="visually-hidden" tabindex="0" for="subscription_email">Enter Email Address</label>
<input type="email" class="input-text--button__field input-text--boxed required validate-email-strict" id="subscription_email" name="subscription_email" validate-error-placement=".input-text--button" placeholder="Enter Email Address">
<button type="submit" class="input-text--button__action button button--primary button--flex flex-align-center flex-justify-center" title="Subscribe">
<svg class="icon" role="none" focusable="false" aria-hidden="true">
<use xlink:href="#icon--arrow"></use>
</svg>
</button>
</div>
</form><form class="cookie-policy-modal__actions " novalidate="novalidate">
<button type="button" class="button button--secondary more-info-button">Manage Cookie Settings</button>
<button type="button" class="button button--primary accept-button" data-modal-close="">Accept All</button>
</form><form novalidate="novalidate">
<div class="popup-container cookie-policy-modal__container">
<h2 class="cookie-policy-modal__heading" tabindex="0">YOUR COOKIE SETTINGS</h2>
<div class="cookie-policy-modal__content">
<div class="cookie-policy-modal__content-option text-align--left">
<div class="flex--inline flex-align-center">
<input id="cookieOptionFunctional" type="checkbox" class="cookie-policy-modal__content-option-input" checked="" disabled="">
<label for="cookieOptionFunctional" class="visually-hidden">Strictly Necessary Cookies (Required)</label>
<h2 class="cookie-policy-modal__content-option-title text--bold">Strictly Necessary Cookies (Required)</h2>
</div>
<p class="cookie-policy-modal__content-option-description">These cookies are required for basic site functionality, including authentication, and are therefore always enabled. These cookies also allow us to remember your preferences as you
explore the site within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.</p>
</div>
<div class="cookie-policy-modal__content-option text-align--left">
<div class="flex--inline flex-align-center">
<input id="cookieOptionPerformance" type="checkbox" name="performance" class=" cookie-policy-modal__content-option-input js-cookiePerformance" checked="">
<label for="cookieOptionPerformance" class="visually-hidden">Performance Cookies</label>
<h2 class="cookie-policy-modal__content-option-title text--bold">Performance Cookies</h2>
</div>
<p class="cookie-policy-modal__content-option-description">These cookies allow us to improve the site's functionality by tracking usage on our website. In some cases these cookies improve the speed with which we can process your request, and
allow us to remember site preferences you've selected. In addition, analytics are used to gather statistics about the use of the website in order to improve the performance and design of the website and our services. Disabling these cookies
may result in poorly-tailored recommendations and slow site performance.</p>
</div>
<div class="cookie-policy-modal__content-option text-align--left">
<div class="flex--inline flex-align-center">
<input id="cookieOptionSocialMediaAndAdvertising" type="checkbox" name="socialMediaAndAdvertising" class="cookie-policy-modal__content-option-input js-cookieSocial" checked="">
<label for="cookieOptionSocialMediaAndAdvertising" class="visually-hidden">Social Media and Advertising Cookies</label>
<h2 class="cookie-policy-modal__content-option-title text--bold">Social Media and Advertising Cookies</h2>
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<p class="cookie-policy-modal__content-option-description"> Social media cookies offer the possibility to provide you with advertising using such media. Advertising cookies (of third parties) collect information to help personalize content,
conduct retargeting activities and better tailor advertising to your interests and profile, both within and beyond Converse websites. We also use advertising cookies to measure the effectiveness of our advertising campaigns and our
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</div>
</div>
<div class="form-row row flex-justify-center">
<div class="col-12 col-md-6">
<button type="button" class="button button--primary accept-button set--full" data-modal-close="">Confirm My Choices</button>
</div>
</div>
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Can I return if bought in store or other website?
Can I exchange my Converse.com order?
How do I return my Converse.com order?
How long does it take to process my refund?
RETURNS POLICY
We make returns hassle-free so that you can purchase with confidence.
When you shop on Converse.com, you have 30 days after delivery to try your
products on for fit, confidently knowing you can return (some exceptions
apply*) for any reason within those 30 days.
If it's been more than 30 days, you can still return your order for a full
refund if the product is unworn and unwashed.
*Restrictions apply to a selection of Converse products that have specific
written guarantees and/or warranties. Please read the label, hang tag or
warranty card for specific guidelines and return information.
CONVERSE BY YOU RETURNS
Customised Converse products can be returned for any reason within 30
days.
DEFECTIVE/FLAWED PRODUCT
Converse stands behind all of its products. If your product has a
workmanship or material flaw, support is available depending on your place
of purchase.
CAN I RETURN IF BOUGHT IN STORE OR OTHER WEBSITE?
Please contact the retail partner or factory (outlet) store where the
product was purchased and request a return or exchange.
CAN I EXCHANGE MY CONVERSE.COM ORDER?
We do not exchange products bought on Converse.com. We are happy to accept
your return through our returns process and you will be able to re-order
at your convenience.
HOW DO I RETURN MY CONVERSE.COM ORDER?
Converse.com will gladly refund any unworn merchandise bought on
Converse.com.
To initiate the returns PROCESS ONLINE - START A RETURN
If you lost your return label, it is damaged or if you'd like to return a
Converse By You (customized) order, please Contact Us, so we can send you
a return label and provide you with the instructions.
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
Converse will process your return and refund as quickly as possible after
receiving your parcel.
Refund timeframes are calculated from the time the parcel has been sent
back to us until the refund is credited back to your bank account or
credit card. Your bank may require up to five additional working days to
process your refund. The maximum refund time is up to thirteen working
days and in many cases much quicker.
UK
RETURN SHIPPING
(Calculated from the moment the parcel is dropped off at carrier until
received at our warehouse)
Up to 6 working days
REFUND PROCESSING BY CONVERSE
Up to 2 working days
PAYMENT PROCESSING BY YOUR BANK / CREDIT CARD COMPANY
(estimated time for the amount to appear on your statement)
Up to 5 working days
TOTAL RETURN TO REFUND TIME
Up to 13 working days
* SHOPPING CONVERSE.COM SHOPPING CONVERSE.COM
* * SHIPPING & DELIVERY
* SHIPPING & DELIVERY
What are shipping options and costs, and delivery times?
Do I need to pay import duties on my Converse.com order?
Will my order be delayed because of COVID-19?
How can I track my order?
Why is my track and trace link not working?
My order didn't arrive or was damaged, what to do?
Where can I ship my order to?
Can an order be shipped as a gift?
WHAT ARE SHIPPING OPTIONS AND COSTS, AND DELIVERY TIMES?
FREE SHIPPING ON ALL ORDERS - *EXCEPTIONS APPLY
Delivery method Costs Arrives in Standard Free shipping on all orders -
*Exceptions apply 4-5 working days* Express £12 2-3 working days*
*- All postcodes starting with BT, HS, IV, KW, ZE, and all postcodes in
the range of KA27-28, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25
have a standard shipping rate of £15.
- We are currently not delivering to postal codes that start with: FI, GX,
GY, IM, JE.
- Delivery to PO boxes is not available.
- Longer delivery times apply for remote locations.
DO I NEED TO PAY IMPORT DUTIES ON MY CONVERSE.COM ORDER?
You will not need to pay import duties on online purchases from
Converse.com.
WILL MY CONVERSE.COM ORDER BE DELAYED BECAUSE OF THE CORONAVIRUS?
We're currently anticipating delays in order deliveries. Consumers
shopping on Converse.com should expect products to arrive outside of
standard delivery timelines depending on your local delivery service. We
are doing everything we can to have your order delivered as fast as
possible. If you have a question about your order please contact us.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive an email from the carrier
that is handling the order for your country.
CLICK HERE TO ENTER YOUR ORDER NUMBER TO FIND OUT THE LATEST DELIVERY
INFORMATION.
WHY IS MY TRACK AND TRACE LINK NOT WORKING?
The track and trace link will become active once your parcel arrives at
the depot in the UK.
MY ORDER DIDN'T ARRIVE OR WAS DAMAGED, WHAT TO DO?
If your order didn't arrive on the expected delivery date, or if it
arrived damaged, please contact us.
WHERE CAN I SHIP MY ORDER TO?
You can place your Converse order with both billing and shipping address
within the same country. Available countries are listed in the below
chart.
For example, if you're ordering to UK, make sure you are using the UK
site.
Austria Belgium Denmark Finland France Germany Ireland Italy Luxembourg
the Netherlands Portugal Spain UK
CAN AN ORDER BE SHIPPED AS A GIFT?
Yes! You can ship an order as a gift and include a gift message, which
will be printed out on a card and added to the box. In addition, if you
choose to add a gift message, the invoice will be replaced by gift receipt
(delivery note). At this moment, we are unable to offer gift wrapping.
* PAYMENT OPTIONS
* PAYMENTS
Available payment options
Can I pay by invoice?
How do I use a promo code?
GIFT CARDS
Gift Card Terms and Conditions
Purchasing a Gift Card
Redeeming a Gift Card
Expiry
View Balance
Multiple Payment Methods
Refunds
Lost, Stolen or Damaged Gift Cards
Converse Cancellation
Contact Us
AVAILABLE PAYMENT OPTIONS
Creditcard (Visa, Mastercard, American Express) Paypal
You can only use a credit card issued with a billing address in the
country where you’re having your order shipped to. Your card must have a
valid security code. Cash on delivery is not accepted.
The Card Security Code (CVC/CVV/CID) is an additional three or four digit
security code that is printed (not embossed) on the front or back of your
credit card. The CVC/CVV/CID is an extra security measure to ensure that
you are in possession of your own credit card.
CAN I PAY BY INVOICE?
Payment by invoice is not available.
HOW DO I USE A PROMO CODE?
Once you have chosen a product and size, simply add the product to your
cart. Click on the cart to see your product and order summary. Enter your
promo code and click apply. You will see your discount applied to the
relevant products in your cart. Keep in mind:
- Only one promo code can be applied
- Some promo codes are for specific products only
- “Limited edition” products are excluded from promo codes and discounts
for the first 48hrs after launch
- Products that are part of a “discount applied at checkout” campaign are
excluded
- The promo code must not be expired
- Some specific products, such as Run Star Hike, are excluded from any
type of promo code. You will find a call-out on the product page
GIFT CARD TERMS AND CONDITIONS
By using your Converse gift card, you agree to be bound by the Terms and
Conditions, so we recommend that you read them carefully. These Terms and
Conditions will be governed by the law of your country/region of
residence.
PURCHASING A GIFT CARD
Physical gift cards are available for purchase in any Converse-owned
Factory Store in the following countries/regions: Austria, France,
Germany, Italy, Portugal, Spain, and the United Kingdom.
REDEEMING A GIFT CARD
You can only redeem your gift card at a Converse Factory Store in the
country where it was first purchased. You cannot redeem your gift card for
any Converse.com purchases. You cannot exchange your gift card balance for
cash or use the balance of the gift card to purchase another gift card.
Upon redemption, any unused balance will be carried over for future
purchases and will not be redeemed or exchanged for cash.
EXPIRY
Your Converse gift card has no expiry date.
VIEW BALANCE
You can check your Converse gift card balance in any Converse Factory
Store in the country of your initial purchase.
MULTIPLE PAYMENT METHODS
The total order value for products purchased in-store with a gift card
includes (i) the price of the product(s), (ii) value-added tax where
applicable, and (iii) delivery charges where applicable. If the order
total is more than the balance on your gift card, the remaining sum must
be paid for by another accepted payment method or another gift card.
The gift card balance will immediately be reduced following purchase.
REFUNDS FOR PURCHASES MADE WITH A GIFT CARD
If you return a product originally purchased with a gift card, any refund
due to you will be returned to the gift card used or to a new gift card
where the original gift card cannot be located. If you return a product
originally purchased with multiple gift cards, the total refund due will
be returned to the most recently purchased gift card. If you return a
product originally purchased with multiple payment methods, any refund due
will first be refunded to the payment method(s) used for the original
transaction (e.g. credit card, debit card, or cash) up to the original
amount due to that payment method, following which the remaining balance
of any refund will be transferred to the gift card used or to a new gift
card where the original gift card cannot be located.
LOST, STOLEN, OR DAMAGED GIFT CARDS
We cannot replace your Converse gift card without proper proof of purchase
if it is lost, stolen, or damaged. Converse cannot be held responsible for
any balance lost on a Converse gift card as a result of theft or fraud.
Please contact us for more information.
CONVERSE CANCELLATION
Converse reserves the right to refuse, cancel or hold for review gift
cards and orders where it is deemed necessary to do so, for example for
suspected fraud, cards mistakenly issued in an incorrect denomination, or
for other violations of the gift card policy.
CONTACT US FOR MORE INFORMATION
If you require further information about these Terms and Conditions, or
your use of the Converse gift card, please refer to Converse Netherlands
B.V., a company incorporated under the laws of The Netherlands, with its
registered address at Colosseum 1, 1213 NL, The Netherlands.
Alternatively, you can contact us at helpme.europe@converse.com or
+31202415768.
* MY CONVERSE ACCOUNT
* MY CONVERSE ACCOUNT
How do I sign up?
I forgot my password / my password doesn't work
How do I modify my profile settings?
What does Converse do with my information?
HOW DO I SIGN UP?
To register on Converse.com, click here.
Complete the form by filling in all required fields. Registering for a
Converse.com account is free and offers exclusive benefits for
personalized services, such as Express Checkout and access to seasonal
promotions and discounts.
If you only want to subscribe for a newsletter, click here.
I FORGOT MY PASSWORD / MY PASSWORD DOESN'T WORK
Select the Forgot Password link, which is located under the Password box.
Enter your email address into the Password Reset box and click Send. An
email will be sent to your email address, which will include instructions
on resetting your password.
HOW DO I MODIFY MY PROFILE SETTINGS?
Log in and click on the Account Settings option. Select the tab Profile,
Addresses or Subscriptions to modify these specific sections. After you
make you changes, click Save to save your new settings.
Converse.com registrants can unsubscribe from Converse.com communications
or even delete their account. To delete your account, go to the Profile
tab and at the bottom right, click the link Delete Your Account.
WHAT DOES CONVERSE DO WITH MY INFORMATION?
When you visit the European Converse.com sites, we obtain personal
information which you knowingly disclose to us. We request information
when you make purchases ( which may include name, address, telephone
number, email address, gender or credit card information), when you
request to receive communications or when you register/sign up for a
Converse.com account.
If you sign up for a Converse.com account and you expressly opt-in to
receive personalized communications by email or sms, we will use your
personal information to create a user profile. In this context we may
combine the info you give us online with other information from Converse,
transactions and communications collected or processed by any Converse
Group Company. This may include data from the website, from, physical
Converse stores, on- and offline events, on- and offline contests or
online marketing. Once you have registered a Converse.com account, the
personal information actively submitted by you on a Converse website will
be registered in the central Converse database in the USA.
In addition, like many websites when you surf or browse the Converse.com
website we use cookies and pixel tags to enhance your website experience
and to collect aggregate traffic information for trends and statistics.
For more info, please see the cookies policy.
Finally, if you publicly post about Converse or communicate directly with
Converse on a social media website, we may collect and process the data
contained in such posts or in your public profile for the purpose of
addressing any customer services requests you may have and to monitor and
influence public opinion about Converse. We will not combine such personal
data with data from other Converse databases.
* TERMS AND CONDITIONS
* CONVERSE PROMOTIONS TERMS AND CONDITIONS
Can only be used for products found on Converse.com in Austria, Belgium,
Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg,
Netherlands, Portugal, Spain and the United Kingdom.
EARLY ACCESS
- Promotion begins: 24/06/2024 at 10:00 CET
- Promotion ends: 26/06/2024 at 10:00 CET
- These Promotions will be applied automatically at checkout.
CONVERSE PROMO TERMS AND CONDITIONS
CONVERSE Retail B.V. at registered address Colosseum 1, 1213 NL Hilversum,
Netherlands, referred to in these Promotion Terms and Conditions as
"CONVERSE", is responsible for this promotion.
These Terms and Conditions govern your use of the Promotion.
The instructions on how you can redeem this Promotion are included in the
communication to you notifying you of the Promotion (for example, in an
email to you or through our other marketing channels). Promotions are only
valid for a limited period of time specified in the communication to you
and they cannot be redeemed outside that time period.
These Promotion Terms and Conditions are additional to the CONVERSE Terms
of Use
(https://www.converse.com/uk/en/customer-service?cid=privacy-and-terms)
that will also apply to your purchase and use of any CONVERSE products.
If you are new to CONVERSE, you agree to these Promotion Terms and
Conditions and any other applicable terms of use, and acknowledge
CONVERSE's privacy policy before you can redeem your Promotion.
This Promotion will apply automatically when completing the order of the
CONVERSE product during the online checkout process.
This Promotion cannot be applied to previously placed orders of CONVERSE
product.
This Promotion is only redeemable online at CONVERSE.com.
This Promotion is not valid for Custom styles. Additional exclusions apply
and will be clearly messaged on the product page.
This Promotion may not be used in combination with any other discount
coupons, promo codes or special offers. The Promotion has no cash value
and no cash or credit alternative will be offered for it.
If you return any CONVERSE products purchased during the Promotion, you
will receive a refund of the discounted price you paid for that returned
item. You will need to provide CONVERSE with a receipt of the transaction,
and the receipts from any subsequent returns, in order to receive a cash
refund.
All orders of CONVERSE product during the promotion are subject to
availability of that CONVERSE product.
Improper use of this Promotion by you, including but not limited to its
publication or sale by you, is prohibited and it shall constitute a
violation of these Promotion Terms and Conditions and entitle us to stop
you using or benefiting from any Promotion.
To the extent permissible by law, CONVERSE shall not be liable for any
loss or damage resulting from the loss, theft or misuse of your Promotion.
CONVERSE reserves the right to withdraw, amend or extend Promotions at any
time, on reasonable written notice to you. However, if there are serious
grounds for CONVERSE to do so, then CONVERSE may withdraw or amend the
Promotion without notice to you if it has a valid reason (e.g. in the case
of widespread fraud or illegal activity).
For information about how CONVERSE processes your personal data, please
see https://www.converse.com/uk/en/customer-service?cid=privacy-and-terms.
If you have any questions about the promotion or these terms, please
contact us at CONVERSE Customer Service. Get Help with Returns, Ordering &
Products.
These Terms and Conditions shall be governed by and construed in
accordance with the laws of the jurisdiction of the Netherlands. However,
these Terms and Conditions will not limit any consumer protection rights
that you may be entitled to under the mandatory laws of your
country/region of residence and if you do not live in the Netherlands, you
will be able to bring a claim in the courts of your country/region of
residence under the applicable laws of your country/region of residence.
* Voucher Terms of Sale
* Converse In Box Gift Voucher: Special Offer Terms and Conditions
Redeem this promotional code to receive 15GBP/EUR off the total sum of all
Converse products per transaction, when spending 60GBP/65EUR.
This Discount Pass can only be used in: Converse.com in Austria, Belgium,
Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg,
Netherlands, Portugal, Spain, and United Kingdom.
ELIGIBILITY
• Start Date: 20th Feb 2024 at 10:00 AM CET
• End Date: 30th June 2024 at 11:59 PM CET
• Excludes "Limited edition" products for the first 48 hours after launch.
• This promotion cannot be combined with any other discount.
• Discount Pass can only be used for one transaction and is only valid
towards purchases above 65EUR/GBP.
CONVERSE PROMO CODE TERMS AND CONDITIONS
• CONVERSE Retail B.V at registered address Colosseum 1, 1213 NL
Hilversum, Netherlands, referred to in these Promotion Terms and
Conditions as “CONVERSE”, is responsible for this promotion.
• These Terms and Conditions govern your use of the Promotion.
• The instructions on how you can redeem this Promotion are included in
the communication to you notifying you of the Promotion (for example, in
an email to you or in our other marketing channels). Promotions are only
valid for a limited period of time specified in the communication to you
and they cannot be redeemed outside that time period.
• These Promotion Terms and Conditions are additional to the CONVERSE
Terms of Use : Privacy and Terms that will also apply to your purchase and
use of any CONVERSE products.
• To apply a Promo Code, you must enter it prior to completing the order
of the Converse
product where specified during the online checkout process. This Promotion
cannot be applied to previously placed orders of CONVERSE product.
• This Promotion is valid for Custom and Outlet styles.
• This Promotion may not be used in combination with any other discount
coupons, promo codes or special offers. This promotion cannot be combined
with the employee discount. The Promotion has no cash value and no cash or
credit alternative will be offered for it.
• If you return any CONVERSE products purchased during the Promotion, you
will receive a refund of the discounted price you paid for that returned
item.
• All orders of CONVERSE product during the promotion are subject to
availability of that CONVERSE product.
• Improper use of this Promotion by you, including but not limited to its
publication or sale by you, is prohibited and it shall constitute a
violation of these Promotion Terms and Conditions and entitle us to stop
you using or benefiting from any Promotion.
• To the extent permissible by law, CONVERSE shall not be liable for any
loss or damage resulting from the loss, theft or misuse of your promo code
or email.
• CONVERSE reserves the right to withdraw, amend or extend Promotions at
any time, on reasonable written notice to you. However, if there are
serious grounds for CONVERSE to do so, then CONVERSE may withdraw or amend
the Promotion without notice to you if it has a valid reason (e.g. in the
case of widespread fraud or illegal activity).
• For information about how CONVERSE processes your personal data, please
see Terms of Use.
• If you have any questions about the promotion or these terms, please
contact us at CONVERSE Customer Service. Get Help with Returns, Ordering &
Products.
• You agree to these Promotion Terms and Conditions and any other
applicable terms of use and acknowledge CONVERSE’s privacy policy before
you can redeem your Promotion.
• These Terms and Conditions shall be governed by and construed in
accordance with the laws of the jurisdiction of the Netherlands. However,
these Terms and Conditions will not limit any consumer protection rights
that you may be entitled to under the mandatory laws of your country of
residence and if you do not live in the Netherlands, you will be able to
bring a claim in the courts of your country of residence under the
applicable laws of your country of residence.
* Terms Of Sale
*
Converse Terms Of Sale
Please read these TERMS of Sale carefully before ordering Products online
from THe CONVERSE PLATFORM. Please note that these terms of sale APPLY TO
YOUR USE OF THE CONVERSE PLATFORM IN THE UNITED STATES ONLY AND include
the ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE.
APPLICABILITY
You are reading these Terms of Sale (“Terms of Sale”) because you are
using a Converse website, digital experience, social media platform,
mobile app, or one of our other products or services, all of which are
part of Converse’s Platform (“Platform”). These Terms of Sale create a
legally binding agreement between you and Converse and its affiliates
(which we may refer to as “Converse,” “we,” “us,” or “our”) regarding
orders placed for products available on the Platform. Converse may revise
these Terms of Sale without notice by posting revised Terms of Sale on its
Platform. The Terms of Sale posted on the Platform at the time you place
your order on the Platform will govern that purchase. Please read these
terms carefully and check that the details of your order are complete and
accurate before submitting your order. If you think that there is a
mistake, please contact us. Converse’s Terms of Use and Privacy Policy are
incorporated herein by this reference.
PLACING ORDERS ON THE PLATFORM
ELIGIBILITY TO ORDER
To place an order on the Platform, you must be of legal age in your
jurisdiction of residence and a consumer - not a reseller.
NO PURCHASE FOR RESALE
The Platform is intended solely for Converse to sell Converse products
directly to end consumers, and therefore purchase of products for resale
is strictly prohibited. Purchase for resale means the purchase of a
Converse product by someone who resells, or intends to resell, the
Converse product to others (consumers, businesses or any third party). If
Converse believes you are involved in purchase for resale, Converse
reserves the right to take any action against you, including, without
limitation, to restrict sales to you, cancel your orders, and/or suspend
or close your account.
HOW TO ORDER
You need an email address to place an order, and you may need to set your
browser to accept both (functional) cookies and pop-ups in order to be
able to use all the functionalities of the Platform, which includes
designing customized items, adding items to your shopping cart, and
submitting your order.
When you submit an order, we will send you an email acknowledging receipt
of your order. Our acceptance of the order takes place when the products
are shipped to you - we will send you an email confirming that the
products have been shipped (“Order Confirmation”). At this point a
contract, containing these Terms of Sale, comes into existence and is
binding on you and us (the “Contract”). We recommend that you print or
download a copy of these Terms of Sale and the relevant Order Confirmation
for future reference. If we are unable to supply you with a product, we
will inform you of this in writing and will not process the order.
Once your order is placed, you can check on its status at any time using
the Order Status link on Converse.com. Use your order number (which can be
found in your confirmation email), email address and billing zip code to
sign into Converse.com for up-to-date info on where your order is in the
process. When your order ships, we’ll send you a shipping confirmation
email with tracking information – so you can follow your shipment every
step of the way. If you have a Converse Account and were logged in when
you placed your order, the order information will appear within your order
history in Your Account.
OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT
Fulfillment of all orders on the Platform is subject to availability. We
explicitly reserve the right not to accept your order for any reason. We
also reserve the right to cancel a Contract by written notice to you in
the following situations, without being liable for any damage or costs
other than repayment of any amount received from you in relation to the
Contract we cancelled:
• the product is not available or in stock;
• your billing information is not correct or not verifiable;
• your order is flagged by our security systems as an unusual order or an
order susceptible to fraud;
• we believe you are under the legal age of majority in your jurisdiction
of residence;
• we believe that you are a reseller;
• there was an error in the price displayed on the Platform;
• we could not deliver to the address provided by you;
• due to an Event Outside Our Control (see below); or
• in the event of misspelling, pricing or other errors or mistakes in the
Platform information.
DATA CHECK
When you submit your order, we may run some checks on it before it is
fulfilled. These checks may include verifying your address and checking
for fraud. We run partly automated checks on all purchases to filter out
unusual or suspect transactions, or transactions which can be identified
as susceptible to fraud. Suspected fraud on the Platform will be
investigated and if necessary prosecuted.
TITLE TRANSFER
The risk of loss and title for products purchased from Converse pass to
you upon our delivery to the carrier.
PRICE/PAYMENT
PAYMENT METHODS
You can find the available payment methods in the Payment Options section
of the Platform. We do not accept any method of payment other than those
listed in this section.
PAYMENT PROCESSING
Except with respect to pre-ordered or custom products, if you pay by
credit/debit card, we will deduct the amount due from your account as soon
as your order leaves our warehouse. Payments can only be processed if the
billing information can be verified.
PRICES AND CURRENCY
The product prices displayed on the Platform are in United States dollars
and the order total will include sales tax, as applicable. Shipping rates
are applied per order. Because sales tax rates and rules vary by state and
local jurisdiction, we apply sales taxes based on the shipping destination
of your order. You’ll see the estimated taxes in your cart during
checkout, and exact taxes will be calculated and charged at the time of
shipping.
YOUR TOTAL PRICE
The total price specified in the final check-out screen includes tax and
shipping costs. This price will be recorded in the Order Confirmation,
which we recommend you print or download for future reference. If paying
by credit card, the total amount for your entire order will be reflected
on your statement.
PRICE CHANGES
The prices of the products will be as displayed on the Platform. Prices
may change from time to time, but changes will not affect any order which
we have confirmed in an Order Confirmation.
PROMOTIONS
Promotional codes are limited in nature, void where prohibited, and may
expire or discontinue with or without notice. Promotional codes may not be
copied, sold, or applied to prior or future purchases. They are not
redeemable for cash and are subject to cancellation or change at any time
for any reason. Items eligible for promotional discounts may be limited to
stock on hand.
SHIPPING & DELIVERY
DELIVERY – WHERE AND WHEN
Please refer to the Shipping & Delivery section of the Platform for dates
and the available delivery times and methods.
SPLIT DELIVERY
When possible, we try to deliver all items which you have ordered at the
same time. However, please note that an order for customized products may
result in split shipments. We reserve the right to split the delivery of
your order, for instance if part of your order is delayed. In the event
that we split your order, we will notify you of our intention to do so by
sending you an e-mail to the e-mail address provided by you at the time
your order was placed. You will not be charged for any additional delivery
costs.
INSPECTION UPON DELIVERY
Upon delivery, please inspect the packaging for damage. If it appears that
the products are damaged, please do not accept the shipment and contact
Customer Service immediately.
SHIPPING RATES
Free standard shipping is available for all orders over $50.00, or for all
orders placed by Converse.com members. See the Shipping & Delivery section
of the Platform for additional delivery rates for standard and expedited
shipping.
RETURNS & CANCELLATIONS
CANCELLING ORDER BEFORE DELIVERY
We do try to process all orders as quickly as possible, but we might be
able to help if the order has not been shipped. Please check the status of
your order first by visiting the "Order status" link at the top right of
the Platform. If the status of your order is "Pending" or "On Hold" you
may cancel your order by contacting our customer service. Our customer
service agents will request a cancellation of your order at our warehouse.
If successful, they will send you an email and the cancellation will be
free of charge. If we’re unable to cancel your order, it will ship as
scheduled. But don’t worry – you can return it for any reason within 30
days, free of charge. See details below.
RETURNING ORDERS AFTER DELIVERY
Whether you buy online or in-store, you may return your Converse.com
purchase for any reason for a refund or exchange within 30 days of the
date of delivery. After 30 days, Converse product must be unused, unworn,
unwashed, and untreated to receive a refund or exchange. For in-store
purchases, bring back your Converse products with your receipt for a full
refund to the original form of payment. Converse product purchased from
another authorized retailer or vendor cannot be returned to Converse.com
or a Converse retail store.
For online purchases, Converse.com offers free returns within the
continental U.S. Just use the return label included in your shipment. If
your order did not include a return label or if you’ve misplaced or
discarded the label, you can get a new one in a couple of ways:
* Simply enter your order number in the Order Status window.
* Contact our Customer Service Team.
* Or, you can always return your items to your nearest Converse store.
We stand behind our products. If your Converse products contain a defect
not caused by normal wear and tear, we want to know about it and more
importantly, get you back in the game. If it's been longer than 30 days
since your purchase was delivered, contact the Customer Service Team to
discuss your options. You may also have other rights that vary from state
to state.
REFUND INFORMATION
After we receive and process your return, we’ll send you a confirmation
email and process your refund to your original form of payment within two
business days. Please note that it may take up to 10 additional business
days for your payment method to reflect the refund. Gift cards purchased
on Converse.com are not refundable. See additional Refund information
here.
EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable
control, including, without limitation, strike, lock-out or other
industrial action by third parties, civil commotion, riot, invasion,
terrorist attack or threat of terrorist attack, war (whether declared or
not) or threat or preparation for war, fire, explosion, storm, flood,
earthquake, subsidence, epidemic or other natural disaster, or failure of
public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance
of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you;
and
b) Our obligations under these general conditions will be suspended and
the time for performance of our obligations will be extended for the
duration of the Event Outside Our Control.
If the Event Outside Our Control affects our delivery of a product to you,
we will arrange a new delivery date with you after the Event Outside Our
Control is over. In many circumstances, you may cancel the Contract if an
Event Outside Our Control takes place and you no longer wish us to provide
the products. Please see your cancellation rights under the Cancellations
section above.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a Contract to another
organization, but this transfer will not affect your rights or our
obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms of
Sale to another person if we agree in writing.
Each of the paragraphs of this Terms of Sale operates separately. If any
court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining paragraphs will remain in full force and
effect.
If we fail to insist that you perform any of your obligations under these
Terms of Sale, or if we do not enforce our rights against you, or if we
delay in doing so, that will not mean that we have waived our rights
against you and will not mean that you do not have to comply with those
obligations.
If we do waive a default by you, we will only do so in writing, and that
will not mean that we will automatically waive any later default by you.
We will not file a copy of the Contract between us.
* CONVERSE BY YOU TERMS
* Converse By You: Special Offer Terms and Conditions
Redeem your unique promocode to receive 20GBP/EUR off each custom product
placed within your order.
Only one order can be placed with each promocode.
Maximum of 10 products per order.
Promo code can only be used on Converse.com in the following countries:
- Austria, Belgium, Denmark, Germany, Finland, France, Ireland, Italy,
Luxembourg,
Netherlands, Portugal, Spain, and United Kingdom
KEY DETAILS
* Start Date: 02nd August 2024 at 10:00 AM CET
* End Date: 02nd September 2024 at 10:00 AM CET
* Excludes "Limited edition" products for the first 48 hours after launch
* This promotion cannot be combined with other discounts
* Promocode can only be used for one transaction
TERMS AND CONDITIONS
* CONVERSE Retail B.V at registered address Colosseum 1, 1213 NL
Hilversum,
Netherlands, referred to in these Promotion Terms and Conditions as
“CONVERSE”, is
responsible for this promotion.
* These Terms and Conditions govern your use of the Promotion.
* The instructions on how you can redeem this Promotion are included in
the
communication to you notifying you of the Promotion. Promotions are only
valid for a
limited period of time specified in the communication to you and they
cannot be redeemed
outside that time period.
* These Promotion Terms and Conditions are additional to the CONVERSE
Terms of Use
(https://www.converse.com/nl/en/terms-of-use/privacy-and-terms.html that
will also
apply to your purchase and use of any CONVERSE products.
* To apply a Promo Code, you must enter it prior to completing the order
of the Converse
product where specified during the online checkout process. This Promotion
cannot be
applied to previously placed orders of CONVERSE product.
* This Promotion is only valid for Custom styles.
* This Promotion may not be used in combination with any other discount
coupons, promo
codes or special offers. This promotion cannot be combined with the
employee discount.
* If you return any CONVERSE products purchased during the Promotion, you
will receive
a refund of the discounted price you paid for that returned item. You will
need to provide
CONVERSE with a receipt of the transaction, and the receipts from any
subsequent
returns, in order to receive a cash refund. The Promotion has no cash
value and no cash or credit alternative will be offered for it.
* All orders of CONVERSE product during the promotion are subject to
availability of that
CONVERSE product.
* Improper use of this Promotion by you, including but not limited to its
publication or sale
by you, is prohibited and it shall constitute a violation of these
Promotion Terms and
Conditions and entitle us to stop you using or benefiting from any
Promotion.
* To the extent permissible by law, CONVERSE shall not be liable for any
loss or damage
resulting from the loss, theft or misuse of your promo code or email.
* CONVERSE reserves the right to withdraw, amend or extend Promotions at
any time, on
reasonable written notice to you. However, if there are serious grounds
for CONVERSE to
do so, then CONVERSE may withdraw or amend the Promotion without notice to
you if it
has a valid reason (e.g. in the case of widespread fraud or illegal
activity).
* For information about how CONVERSE processes your personal data, please
see
https://www.converse.com/nl/en/terms-of-use/privacy-and-terms.html.
* If you have any questions about the promotion or these terms, please
contact us at
CONVERSE Customer Service. Get Help with Returns, Ordering & Products.
* You agree to these Promotion Terms and Conditions and any other
applicable terms of
use and acknowledge CONVERSE’s privacy policy before you can redeem your
Promotion.
* These Terms and Conditions shall be governed by and construed in
accordance with the
laws of the jurisdiction of the Netherlands. However, these Terms and
Conditions will not
limit any consumer protection rights that you may be entitled to under the
mandatory
laws of your country of residence and if you do not live in the
Netherlands, you will beable to bring a claim in the courts of your
country of residence under the applicable laws
of your country of residence.
* PRODUCT PRODUCT
* * SIZE CHART
* SIZE CHART
HOW DO I MAKE SURE I AM SELECTING THE CORRECT SIZE?
If you're not sure what size you wear in Converse, use our size charts to
determine the best fit for all of our sneakers and apparel. As you shop,
you can find links to the appropriate charts on each individual product
page.
* CUSTOMISE YOUR SNEAKERS
* CUSTOMISE YOUR SNEAKERS
What is Converse By You?
What personal ID's are allowed on custom product?
Can I cancel a Converse By You order?
How long does it take to build and deliver a Converse By You order?
How do I customise a sneaker on Converse.com?
Can I return a Converse By You order?
What shipping options are available with a Converse By You order?
WHAT IS CONVERSE BY YOU?
Converse allows you to express your own style by personalising select
Converse products. Customise your product with a range of different
colors, materials and even a Personalised ID.
Customisable options vary by product. Converse Custom products are made to
order and arrive in 3-4 weeks.
WHAT PERSONAL ID'S ARE ALLOWED ON CUSTOM PRODUCT?
While we honour many Personal ID's, at times we must decline Personal ID's
that may otherwise seem unobjectable.
While designing products on Converse.com, you may find that certain
Personal ID's are not allowed by receiving a message on the site that says
"Sorry, the ID you entered does not fit within our guideline". When this
happens, please enter a new ID.
In other cases, your Personal ID may pass the initial on-site filter, but
may be declined after manual review. In these instances, you will be
notified via email.
A Personal ID may be declined at Converse's sole discretion, including,
but not limited to the following reasons: violation of a trademark or
other intellectual property rights, profanity, or inappropriate slang.
CAN I CANCEL A CONVERSE BY YOU ORDER?
Once the order has been placed you won't be able to cancel this order.
Converse By You products can be returned for any reason within 30 days of
the delivery date. Please see the Converse By You returns policy for more
details.
HOW LONG DOES IT TAKE TO BUILD AND DELIVER A CONVERSE BY YOU ORDER?
Converse Custom products are made to order and arrive in 3-4 weeks.
HOW DO I CUSTOMISE A SNEAKER ON CONVERSE.COM?
Converse allows you to express your own style by personalising select
Converse products. Converse By You is available here
CAN I RETURN A CONVERSE BY YOU ORDER?
Products created through Converse By You can be returned for any reason
within 30 days of the delivery date. Please see the Converse returns
policy for more details.
CONVERSE BY YOU RETURN PROCESS
All Converse By You product returns are free. Please contact us in order
to provide your return label.
After completing your return and getting your return label, prepare your
parcel and send your return to us.
Converse will process your return and refund as quickly as possible after
receiving your parcel. Learn more about Converse refund time frames.
DEFECTIVE PRODUCT
If your Converse By You product has a material or workmanship flaw,
Converse will accept your returns if the order was purchased on
Converse.com less than two years ago and inspectors confirm the product
contains a flaw. Please include a letter with your online return
explaining the issue.
WHAT SHIPPING OPTIONS ARE AVAILABLE WITH A CONVERSE.COM CONVERSE BY YOU
ORDER?
There is only 1 shipping option available for Converse By You orders.
Custom Product are built and shipped in the quickest fashion possible. The
delivery time for Custom product is 3-4 weeks once the order is
successfully processed.
* PRODUCT MATERIALS AND TECHNOLOGY
* PRODUCT MATERIALS AND TECHNOLOGY
What is a gum rubber sole?
What materials are restricted from Converse products?
How can I verify authentic Converse products?
What warranties does Converse have on its products?
WHAT IS A GUM RUBBER SOLE?
The gum rubber sole is usually implemented into sports shoes developed for
indoor, hardcourt sports, such as squash, badminton, and tennis. There are
some advantages to a gum rubber sole:
1) The rubber does not leave marks upon a hard court surface.
2) The rubber heats up as you play, providing additional grip.
3) It is Natural Rubber as opposed to synthetic and can be cured by
vulcanizing.
4) It is usually a tan or brown color.
WHAT MATERIALS ARE RESTRICTED FROM CONVERSE PRODUCTS?
A complete list can be found here:
https://about.nike.com/pages/chemistry-restricted-substances-list
HOW CAN I VERIFY AUTHENTIC CONVERSE PRODUCTS?
Converse is aware that there are counterfeit products in the market and is
working to eliminate the problem. If the product was not purchased
directly from Converse or an authorized Converse retailer, Converse cannot
address specific questions about the product's authenticity. If you
believe you purchased counterfeit or unauthentic Converse product, please
contact and resolve your issue with the seller.
Note: Claims initiated through Converse will not be accepted if the
product is deemed to be counterfeit. Purchasing products from unauthorized
retailers, unauthorized websites or auction websites is done at your own
risk. Be cauntious of websites that offer substantial discounts, early
product releases, or products that are sold out elsewhere.
WHAT WARRANTIES DOES CONVERSE HAVE ON ITS PRODUCTS?
In most cases, Converse.com orders can be returned for any reason within
30 days of the delivery date. If it's been more than 30 days, you can
still return your order for a full refund if the product is unused. Some
restrictions apply:
* Some Converse products have specific written guarantees and/or
warranties. Please read the label, hang tag or warranty card for specific
guidelines and return information.
CONVERSE BY YOU RETURNS
Customised Converse products can be returned for any reason within 30
days. See the Converse By You returns process.
DEFECTIVE/FLAWED PRODUCT
Converse stands behind all of its products. If your product has a
workmanship or material flaw, support is available depending on your place
of purchase.
Some Converse products have specific written guarantees and/or warranties.
Please read the label, hang tag or warranty card for specific guidelines
and return information.
Converse.com purchases: Flawed shoes, apparel and gear can be returned if
purchased less than two years ago. Follow the online return steps above
and please include a letter with your return explaining the issue.
* PRODUCT CARE
* PRODUCT CARE & REPAIR
How do I clean my sneakers?
What warranties does Converse have on its products?
HOW DO I CLEAN MY SNEAKERS?
Caution: When attempting to clean your Converse sneakers, please test the
cleaning process on a section of the sneaker which is not visible, such as
the outer edges of the tongue. This is to ensure that the mild soap used
does not affect the color or material.
Canvas: Using a damp cloth, rub gently with lukewarm water and mild soap.
DO NOT MACHINE WASH OR DRY.
Leather/Synthetic: Using a damp cloth, rub gently with lukewarm water and
mild soap. DO NOT MACHINE WASH OR DRY.
Suede: Brush away dirt with a suede brush, when dry. DO NOT USE WATER. DO
NOT MACHINE DRY.
Drying: Dry at room temperature, stuff with paper to help maintain their
shape. Change paper occasionally throughout drying process. To prolong the
life, DO NOT APPLY DIRECT HEAT.
WHAT WARRANTIES DOES CONVERSE HAVE ON ITS PRODUCTS?
In most cases, Converse.com orders can be returned for any reason within
30 days of the delivery date. If it's been more than 30 days, you can
still return your order for a full refund if the product is unused. Some
restrictions apply:
* Some Converse products have specific written guarantees and/or
warranties. Please read the label, hang tag or warranty card for specific
guidelines and return information.
BLANK CANVAS RETURNS
Customised Converse products can be returned for any reason within 30
days. See the Blank Canvas returns process.
DEFECTIVE/FLAWED PRODUCT
Converse stands behind all of its products. If your product has a
workmanship or material flaw, support is available depending on your place
of purchase.
Some Converse products have specific written guarantees and/or warranties.
Please read the label, hang tag or warranty card for specific guidelines
and return information.
Converse.com purchases: Flawed shoes, apparel and gear can be returned if
purchased less than two years ago. Follow the online return steps above
and please include a letter with your return explaining the issue.
* CONTACT US CONTACT US
* CALL OUR CONSUMER SERVICE TEAM
+442035142048
PHONES ARE OPEN MON-FRI 8AM - 8PM AND SAT FROM 10AM - 6PM
OR
SEND US AN EMAIL
helpme.europe@converse.com
EXPECT TO HEAR BACK FROM US IN 1 BUSINESS DAY.
CALL OUR CONSUMER SERVICE TEAM
+442035142048
PHONES ARE OPEN MON-FRI 8AM - 8PM AND SAT FROM 10AM - 6PM
OR
SEND US AN EMAIL
helpme.europe@converse.com
EXPECT TO HEAR BACK FROM US IN 1 BUSINESS DAY.
* Converse INC. Converse INC.
* * OUR STORY
* OUR STORY
In some ways, you know us. Converse has been making Chuck Taylor All Star
and One Star sneakers since we started over a century ago, and now we work
to make new street style classics. What you wear defines sport, street,
and creative culture, and we’ve been redefining it with you all along.
When you wear Converse products, you create a culture of authentic street
style simply by being yourself. Whether they’re on the feet of a ‘70’s
basketball star in a history book or on the street with you today, Chucks
have always signified cool...because you wear them. We don’t know where
you’ll go, but we know you’ll take Converse to the future with you.
* TERMS OF USE
* CONVERSE NETHERLANDS B.V 'S WEBSITE TERMS OF USE
Please also visit our Privacy Policy section for information explaining
the information we collect and how we use it.
Date of Last Revision: 14 July 2015
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. This
website is operated by Converse Netherlands B.V, a company registered
under the laws of the Netherlands and with its registered address at
Colosseum 1, 1213 NL, The Netherlands (collectively, "us", "we" or
"Converse"). By accessing or using Converse's websites or digital services
(collectively the "Website") you signify that you have read, understand
and agree to be bound by these Terms of Use ("Terms of Use") and any other
applicable law, whether or not you are a registered member of Converse.
The Terms of Use (together with the documents referred to in them) tell
you (i) the terms on which Converse supplies the products listed on the
Website including digital products (“Products”); and (ii) the terms of use
of the Website. If you are between 16 and 18 years old, you must obtain
your parent/guardian's permission to register for the Website, purchase
Products from the Website and post User Generated Content (as described in
Section B of these Terms of Use).
SECTION A: BUYING PRODUCTS FROM THE WEBSITE
1 INFORMATION WHICH CONVERSE IS REQUIRED TO GIVE YOU
A description of the main characteristics of the Products is contained on
the Website. Such a description will be contained in the Order
Confirmation mentioned in paragraph 2.
The price of Products (including delivery and packaging charges) and
arrangements for payment is as described in paragraphs 8 and 9.
The arrangements for delivery of Products are as shown at delivery page.
By accepting these Terms of Use, you are agreeing to a later delivery date
as specified in the link. Other details of delivery are set out in
paragraph 10.
You have a right of cancellation as set out in paragraph 5.
The technical means for concluding the contract to buy Products are set
out in paragraph 2. If you have made a mistake in inputting information,
please click on the back arrow and you will be able to change it.
2 PLACING AN ORDER.
The Website shopping pages will guide you through the steps you need to
take to place an order. All orders placed through the Website constitute
an offer to buy the Product are subject to Converse's acceptance. In order
to place an order on our Website, you must be 16 years of age or older and
be a consumer i.e. an individual acting outside his or her business and
not a reseller. If you are between 16 and 18 years old, you must obtain
your parent/guardian's permission to register for the Website, purchase
Products from the Website and post User Generated Content (as described in
Section B of these Terms of Use). If we discover that you have misled us
or you misrepresent your age we shall be entitled to delete your account
without warning, terminate the contract between us and/or to pursue any
legal remedies that Converse may have.
You need an e-mail address to place an order, and you need to set your
browser to accept both cookies and pop-ups in order to make full use of
the Website, which includes designing items, adding items to your shopping
cart and checking out from our stores. You must also have Flash
downloaded to design your own shoes.
Placing an order on the Websites is easy.
a) Find the Product(s) you want
b) Add the Product(s) to your shopping cart.
c) Proceed to checkout.
Select delivery and billing options.
Review your order.
Submit your order.
Receive an online order confirmation (“Order Confirmation”).
Once we have received your order, an automated confirmation of receipt
will be displayed on the Website. Please note that this does not mean that
your order has been accepted or that a contract has been made. Converse
will confirm acceptance to you by sending you an Order Confirmation by
e-mail which confirms that Converse has accepted your order and that the
Product is ready for or has been dispatched. The contract between us (the
“Contract”) will only be formed when Converse sends you the Order
Confirmation. We strongly suggest that you print or download your Order
Confirmation for future reference.
We explicitly reserve the right not to accept your order, for any or no
reason. If your credit card has already been charged for an order that is
later cancelled, Converse will issue you a refund.
The Order Confirmation will include the following information:
· description of the Product ordered;
· the price of the Product ordered (including
delivery and any packaging charges), including all VAT and other taxes;
· confirmation of the arrangement for
payment, delivery and performance of the order;
· details of your right to cancel the order
and a model cancellation form;
· details of Converse’s legal duty to supply
goods in conformity with the Terms of Use;
· Converse’s identity, address and contact
details, and how you can complain; and
· any after-sales services and guarantees.
The Contract will relate only to those Products whose dispatch (or
readiness for despatch) Converse confirms in the Order Confirmation.
Converse will not be obliged to supply the remaining Products which may
have been part of your order until the dispatch of such Products has been
confirmed in a separate Order Confirmation.
We also reserve the right to cancel any Contract in (amongst others) the
following situations, without being liable for any damage or costs:
· the Product is not available / in stock
(any payments already made will be refunded);
· your billing information is not correct or
not verifiable;
· your order is flagged up by our security
systems as an unusual order or an order susceptible to fraud;
· your bank transfer payment is not received
within 12 calendar days after acceptance of your order;
· we have reason to believe you are under 16;
· we have reason to believe that you are a
reseller;
· there was an error in the price quote;
· we could not deliver to the address
provided by you.
3 RISK AND TITLE
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when Converse receives
full payment of all sums due in respect of the Products, including
delivery charges.
4 DATA CHECK
When you send us your order, we may run some checks on it before it is
fulfilled. These checks may include verifying your address,
creditworthiness, and checking for fraud. As to the latter: we run partly
automated checks on all purchases to filter out unusual or suspect
transactions, or transactions which can be identified as susceptible to
fraud. Suspected fraud on the Website will be investigated and if
necessary prosecuted. By submitting your order, you agree to this.
5 CANCELLATIONS
As you are contracting as a consumer, you have a statutory right to cancel
a Contract if you change your mind for any reason. The provisions below
set out your legal right to cancel. Further advice about your legal right
to cancel the Contract is available from your local Citizens Advice Bureau
or Trading Standards office.
You may cancel the Contract at any time from the date of the Order
Confirmation up to the end of the 14th day after the day of receipt of the
Product by you or the person specified by you for delivery. If the
Contract is for multiple Products which are delivered on separate days,
you have until the end of the 14th day after the day of receipt of the
last Product which is part of the order to cancel the Contract for any of
the Products.
For example: if you receive an Order Confirmation on 1 January and you
receive a Product on 10 January, you may cancel at any time between 1
January and the end of the day on 24 January.
To cancel the Contract, you must inform us of your intention to cancel the
Contract. The easiest way to do so is to complete the cancellation form
available in the Schedule at the end of these Terms of Use which will also
have been provided with the Order Confirmation. If you use this method
Converse will email you to confirm it has received your cancellation.
Alternatively, you can email us at helpme.europe@converse.com. If you
send us your cancellation notice by email or by post, then your
cancellation is effective from the date you send us the email or post the
letter to us.
If you exercise the right, you will receive a full refund of the price
paid for the Products in accordance with Converse’s refunds policy (set
out below). When exercising the cancellation right, you must return the
Products to us immediately (as set out below).
You are entitled to a reasonable opportunity to inspect the Products
(which will include removing them from their packaging and trying them
on). At all times, you must take reasonable care of the Products and must
not let them out of your possession. If you are in breach of your
obligations to take reasonable care in this paragraph, Converse will have
a claim against you and may deduct from the refund costs incurred by us as
a result of the breach.
Details of this statutory right, and an explanation of how to exercise it,
are also provided in the Order Confirmation. This provision does not
affect your statutory rights.
The cancellation right described in this paragraph is in addition to any
other right that you might have to reject the Products, for instance
because they are faulty or misdescribed as set out in paragraph 6 below.
6 RETURNS
As explained above, orders for Bespoke Products cannot be cancelled. You
are however entitled to return your order in accordance with the return
procedures and conditions below.
Returning orders after delivery – defectives
You are entitled to return Products (including Bespoke Products) delivered
to you in the event that they are defective or otherwise do not conform to
the quantity, quality, standards or description shown on your Order
Confirmation when you received them. You can do so within 6 months after
you notice the defect. This does not affect your statutory rights. In the
event your claim is justified, the purchase price and the shipping costs
will be refunded without deduction. For practical information on how to
return Products, visit our help section.
Returning orders after delivery – for any other reason
If you are for whatever reason not happy with the Products you ordered,
you may return the Products delivered to you within thirty (30) calendar
days after delivery, without giving us any reason, as long as:
· the Products are unwashed and not used in
any way (you are allowed to try garments or shoes on for fit, unless we
have indicated otherwise - but you cannot wear them);
· the Product is in its original, undamaged
packaging (a carefully opened package will not be considered damaged);
· the Product is complete: e.g. both items of
a pair must be returned;
· the Product has not been tampered with.
7 OUR REFUNDS POLICY
When you return a Product to Converse, a refund will be issued as
follows:
Right of Cancellation exercised: where you have validly returned a Product
under your right of cancellation described in paragraph 5, Converse will
refund the full amount paid by you for the Product, including the cost of
delivery to you. Please also note that Converse is permitted by law to
reduce your refund to reflect any reduction in the value of the Product,
if this has been caused by your handling them in a way contrary to the
conditions specified in these terms or which would not be permitted in a
shop. If Converse refunds you the price paid before it was able to inspect
the Product and later discovers you have handled it in an unacceptable
way, you must pay Converse an appropriate amount.
Defective Products: where you have validly returned a Product to Converse
because it is defective or for some other reason for which Converse is
responsible, Converse will inspect the Product and, where that Product is
defective, either repair or replace the Product or, if not possible,
refund the full amount paid by you for the Product together with any
applicable delivery charges and the reasonable cost incurred by you in
returning the Product.
Other returns: where you have returned a Product in circumstances other
than as set out above (which includes rejecting a non-defective Product
outside the cancellation period), any repair, replacement or refund (in
that order) will be at Converse’s discretion. If Converse does agree to
provide a repair, replacement or refund, Converse will not refund the cost
of delivery to you and Converse will not reimburse the cost incurred by
you in returning the Product.
Converse will process any refund due to you within the deadlines below:
if you have received the Product and Converse has not offered to collect
it from you: 14 days after the day on which Converse receives the Product
back from you or, if earlier, the day on which you provide us with
evidence that you have sent the Product back to us; or
if you have not received the Product or you have received it and Converse
has offered to collect it from you: 14 days after you inform us of your
decision to cancel the Contract.
Converse will refund you using the same means of payment that you used for
the transaction.
Legal ownership of a Product will immediately revert to Converse if
Converse refunds any such payment to you.
For practical information on how to return and for refund timelines, visit
our help section. Please read the help section information and follow the
directions carefully in order to prevent unnecessary delay
Returning gifts
You may return a gift as long as you have the original order number. See
the above Returns paragraph for details.
8 PAYMENT METHODS
We accept the following forms of payment: PayPal, American Express, Visa
and Mastercard. Use of third party payment providers e.g. PayPal is
subject to that third party provider’s own terms and conditions and
privacy policy. There are links to these from the PayPal payment pages.
You can find out more about PayPal at their website
http://www.paypal.co.uk.
9 PRICES AND CURRENCY
The Product prices displayed on the Websites are inclusive of Value-Added
Tax. Shipping rates are applied per order. Prices are quoted in GBP.
The total price specified in the final check out screen includes tax and
shipping costs. The prices are quoted in the Order Confirmation, which you
can print or download for future reference. If paying by credit card, the
total amount for your entire order will be reflected on your statement in
your local currency.
Please transfer only the exact amount specified on the Order Confirmation,
and make individual transfers per order, using the unique reference number
stated in your order confirmation.
Price changes
The product prices displayed on the Websites may be subject to change. We
reserve the right to change prices without notice. Subject to the
paragraph on Pricing Errors below, the prices as displayed at the moment
of purchase are the prices applicable to that purchase.
Pricing errors
Please note that even though the Websites are composed with care, it is
possible that the pricing information on our Websites contain errors. We
are not bound by our offer and we reserve the right to cancel your
purchase in the event of such error.
10 DELIVERY
Your order will be fulfilled by the delivery date set out in the Order
Confirmation or, if no delivery date is specified, then within 30 days of
the date of your order, unless there are exceptional circumstances. If a
Product (or substitute product) is unavailable so that Converse cannot
deliver it to you within 30 days of your order, Converse will contact you
and either agree a later delivery date or permit you to cancel the
Contract, in which case Converse will refund all monies paid in accordance
with Converse’s refunds policy.
Shipping Information
Standard orders are shipped directly from our warehouse in Germany.
Tracking is provided and will be sent to the email address you provided
when you placed the order.
Our shipping method to the UK is via ParcelForce. We will not deliver to
P.O., APO, or FPO Boxes.
Shipping cost is £5.50 per order. For more information, please call
+442035142048.
Order processing only allows an order to be delivered to one delivery
address.
You should inspect the Products within a reasonable time after their
receipt. Upon delivery, please inspect the packaging for damage. If it
appears that the Products are damaged, please do not accept the shipment.
We will refund the purchase price and all delivery costs as soon as the
warehouse has handled your return.
11 BESPOKE PRODUCTS
For most Bespoke Products, you can submit a combination of letters, spaces
and numbers to form an ID – a personalized message that appears on your
creation. While we honor most IDs, we cannot honor all of them. Some may
contain trade marks or intellectual property rights of third parties, or
the names of certain professional sports teams, athletes or celebrities
that you (or Converse) does not have the right to use. Others may contain
material that we consider inappropriate or simply do not want to place on
our Products. Unfortunately, at times this means that we may decline IDs
that may otherwise seem unobjectionable. If your ID is, in our sole
opinion, unacceptable, your order may be immediately rejected or your
purchase will be cancelled at a later stage – if so, you will be notified
by e-mail. Converse reserves the right to reject any ID’s after they have
been submitted to Converse.
12 CONSUMER ACKNOWLEDGEMENTS RELATING TO CUSTOMISATION
Both your design of the Bespoke Product (the color combination etc) and
the personalization shall be created by yourself, or, to the extent this
is not the case, you hereby guarantee that you are authorised to use the
design or the personalisation created by someone else.
Please understand that whilst we have the right to decline your
personalisation or your design, you are solely responsible for your design
and personalisation, and we have no obligation to review or decline your
design and personalisation.
You agree that Converse will own all intellectual property rights in the
design or personalisation of your Bespoke Products and/or ID. By
submitting the design or personalisation of your Bespoke Products and/or
ID to Converse, you transfer all intellectual property rights in the
Bespoke Products and/or ID that automatically vest in you by operation of
law to Converse. To the extent such transfer is not valid, you grant to
Converse an exclusive, fully paid, perpetual, royalty free licence to use
your design and personalization in the widest sense of the word, including
but not limited to copy, edit, modify, publicly display, digitize,
reproduce and distribute, and to sublicense (parts of) this right as we
see fit.
You agree and understand that you shall have no claim against Converse or
any other party in the event a design or personalization and/or ID similar
to yours is used or designed. We expect you to follow the same rules in
respect of the design or personalisation of your Bespoke Products and/or
ID that apply to User Generated Content as set out in paragraph 16a below.
SECTION B: WEBSITE TERMS OF USE
13 WEBSITE USE RESTRICTIONS
You may use the Website only for your own non-commercial use to
participate in the Website or to place an order or purchase the Products.
Any other use is prohibited unless agreed to by Converse in writing. You
agree not to change or delete any ownership notices from materials
downloaded or printed from the Website. You agree not to modify, copy,
translate, broadcast, perform, display, distribute, frame, reproduce,
republish, download, display, post, transmit or sell any intellectual
property or content appearing on the Website, including User Generated
Content (defined below), without Converse's prior written consent, unless
it is your own User Generated Content that you legally post on the
Website. You agree not to use any data mining, robots, scraping or similar
data gathering methods. Nothing in these Terms of Use shall be interpreted
as granting any licence of intellectual property rights to you.
14 SAFEGUARD YOUR USERNAME/PASSWORD
You are responsible for any actions that take place while using your
Converse account. Keep your username/password secure and do not allow
anyone else to use your username/password to access the Website. You agree
to notify Converse immediately of any unauthorized use of your Converse
account. Converse is not responsible for any loss that results from the
unauthorized use of your username/password, with or without your
knowledge.
15 INTELLECTUAL PROPERTY
As between you and us, all intellectual property in the Products and the
Bespoke Products which subsists now or at any time in the future shall
without limitation vest in and be the absolute property of us.
All intellectual property on the Website is owned by Converse or its
licensors, which includes materials protected by copyright, trademark, or
patent laws. All trademarks, service marks and trade names (e.g., the
CONVERSE name, the Star and Chevron Design and the Chuck Taylor Ankle
Patch) are trademarks or registered trademarks of Converse.
16 USER GENERATED CONTENT
"User Generated Content" is communications, materials, information,
opinions, photos, profiles, messages, notes, website links, text
information, music, videos, designs, graphics, sounds, and any other
content that you and/or other Website users publish, display, upload,
disclose, transmit, store, share or otherwise make available ("post") on
or through the Website, except to the extent the content is owned by
Converse.
a. Posting Rules: User Generated Content and User Conduct
Be Responsible.
You are solely responsible for your User Generated Content, your
interactions with other users and your activity on the Website. Do not
take any action or post anything that may expose Converse or its users to
any harm or liability of any type.
Be Relevant and Constructive.
Stay on topic and post only constructive comments and questions. Unless
the Website feature asks for it, don't talk about policies, future
products, speculations or rumors about Converse and Converse products, or
anything else off topic.
Be Courteous and Appropriate.
Flaming and insults are prohibited. Do not post User Generated Content, or
a link to a website, that, in Converse's sole discretion, is illegal,
offensive, libelous, defamatory, infringing, inflammatory, deceptive,
inaccurate, misleading, malicious, fraudulent, false, indecent, harmful,
harassing, intimidating, threatening, hateful, abusive, vulgar, obscene,
pornographic, violent, sexually explicit, invasive of privacy, publicity,
intellectual property, proprietary or contractual rights, offensive in a
sexual, racial, cultural, or ethnic context, will harm or threaten the
safety of others, or is otherwise objectionable. Do not post photos or
videos of another person without that person's consent. Do not "stalk,"
intimidate, abuse, harm or harass another Website user or person.
Be Private.
Do not post personal information, including your email address, IM
address, or phone number. Do not collect or solicit personally
identifiable information from other Website users or send unsolicited
emails or other communications. Do not collect, use or post on the Website
the private information of anyone else without their consent or for
illegal purposes, including without limitation addresses, phone numbers,
email addresses, social security numbers and credit card information.
Be Personal.
The Website is not to be used for any commercial purpose. Do not post any
advertising, solicitation or commercial content whatsoever on the Website
or accept payment from a third party in exchange for your performing
commercial activity on the Website. Do not post any User Generated Content
that involves the transmission of "junk mail," "chain letters," or
unsolicited mass mailing or "spamming." Do not use automated scripts to
collect information from, or otherwise interact with, the Website.
Be Yourself.
Do not impersonate any person or entity, including without limitation
athletes or Converse employees. Do not misrepresent yourself, your age or
your affiliation with any person or entity. Do not register for more than
one Converse account, register a Converse account on behalf of another
individual, group or entity, or sell or transfer your profile or account.
Do not use or attempt to use another person's account, username or
password.
Be Original.
You promise that you own or control all rights in any User Generated
Content that you post on the Website. You are responsible for ensuring
that any User Generated Content that you post does not, and will not,
infringe or violate anyone else's rights, including copyright, trademark,
patent, trade secret, privacy, publicity or other personal or proprietary
rights. You promise not to submit User Generated Content unless you are
the owner or have permission from the owner to post such User Generated
Content and grant Converse all of the license rights granted in these
Terms of Use.
Be Legal.
Do not post any User Generated Content, take any action or use the Website
in a way that violates any law, would create liability or promotes illegal
activities. Do not take any action on the Website designed to interfere,
disrupt, damage, disable, overburden or limit the functionality of any
computer software or hardware, telecommunications equipment or the
Website. Do not post User Generated Content that contains software
viruses, programs or other computer code. Do not circumvent or modify any
Website security technology or software.
b. General Rules for User Generated Content
User Generated Content is Not Prescreened
Converse does not guarantee to prescreen User Generated Content. Converse
does not guarantee the Website will be free from User Generated Content
that is inaccurate, deceptive, offensive, threatening, defamatory,
unlawful or otherwise objectionable. Converse is merely acting as a
passive channel for such distribution and is not undertaking any
obligation or liability relating to any User Generated Content or
activities of users on the Website. Even in the event Converse chooses to
monitor any User Generated Content, Converse assumes no responsibility
for, or any obligation to monitor or remove, such User Generated Content.
Converse reserves the right to edit, remove, or refuse to post any User
Generated Content or terminate your registered account for any reason.
Converse's Rights to Your Posting
Your User Generated Content is not confidential or proprietary. You grant,
and warrant that you have the right to grant, to Converse a non-exclusive,
non-revocable, worldwide, transferable, royalty-free, perpetual right to
use your User Generated Content in any manner or media now or later
developed, for any purpose, commercial, advertising, or otherwise,
including the right to translate, display, reproduce, change, create
derivative works, sublicense, distribute, assign and commercialize without
any payment due to you.
Complaints
Immediately notify Converse in writing of any objectionable content
appearing on the Website. Converse will make good faith efforts to
investigate allegations that any User Generated Content violates these
Terms of Use but makes no promise that it will edit or remove any specific
User Generated Content.
Copyright Infringement Complaints
We respect the intellectual property rights of others and we prohibit
users from posting on the Converse Website any content that violates
another party’s intellectual property rights. If you believe that your
work has been improperly copied and posted on the website, please us know.
17 LINKS
The Website may contain links to websites operated by other companies.
Converse does not endorse, monitor or have any control over these linked
websites, which have separate terms of use and privacy policies. Converse
is not responsible for the content or policies of linked websites and you
access such websites at your own risk.
18 PUBLISHED ACTIVITY
Converse allows you the option to publish about the actions you take on
Converse’s Website to Facebook, Twitter and other social platforms.
Converse does not control which information gets disseminated on
participating social platforms. You agree to allow Converse to check your
Converse cookies when you are visiting participating social platforms, and
allow Converse to receive information about your use of those social
platforms.
19 INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Converse, its officers,
directors, employees, agents, licensors and suppliers from and against all
claims, losses, liabilities, expenses, damages and costs, including,
without limitation, attorneys’ fees, arising from or relating in any way
to your User Generated Content, your use of content on the Website, your
use of the Website, your conduct in connection with the Website or with
other Website users, or any violation of these Terms of Use, any law or
the rights of any third party.
20 PRIVACY
Our Privacy Policy, which is incorporated into these Terms of Use by this
reference, further describes the collection and use of information on this
Website.
21 USER INTERACTION DISCLAIMER
You are solely responsible for your interactions with other Website users,
whether online or offline in person. Converse is not responsible or liable
for any loss or damage resulting from any interaction with other Website
users or persons you meet through the Website. You agree to take
reasonable precautions in all interactions with other users on the
Website, whether online or offline, and conduct any necessary
investigation before meeting another person. In addition, you agree to
review Converse’s Privacy Policy prior to using this Website. Converse is
under no obligation to become involved with any user dispute, but may do
so at its own discretion.
22 WARRANTY DISCLAIMER
Converse is not responsible or liable for any User Generated Content or
other content posted on the Website (“Content”) or for any offensive,
unlawful or objectionable content you may encounter on or through the
Website. The Website, User Generated Content, Content, and the materials
and products on this Website are provided “AS IS” and without warranties
of any kind. To the fullest extent permitted by law, Converse disclaims
all warranties, express or implied, including, but not limited to, implied
warranties of title, merchantability, fitness for a particular purpose and
non-infringement. Converse cannot guarantee and does not promise any
specific results from use of the Website. Converse does not represent or
warrant that the Website will be uninterrupted or error-free, that any
defects will be corrected, or that this Website or the server that makes
the Website available are free of viruses or anything else harmful. To the
fullest extent permitted by law, Converse does not make any warranties or
representations regarding the use of the materials or Content in the
Website in terms of their correctness, accuracy, adequacy, usefulness,
reliability or otherwise. You understand and agree that you download or
otherwise obtain Content (including any mobile client) at your own risk,
and that you will be solely responsible for your use and any damage to
your mobile device or computer system, loss of data or other harm of any
kind that may result. Converse reserves the right to change any and all
Content and other items used or contained in the Website at any time
without notice. Some states do not permit limitations or exclusions on
warranties, so the above limitations may not apply to you.
23 LIMITATION OF LIABILITY
If Converse breaches these Terms of Use Converse will be responsible for
any losses which you suffer as long as they were reasonably foreseeable to
both you and us.
Converse does not in any way exclude or limit its liability for:
- death or personal injury caused by its negligence;
- fraud or fraudulent misrepresentation;
- any other loss which cannot be excluded by applicable law.
The maximum reimbursement of the above damages will (if applicable) be the
purchase price of the Products concerned. We shall not be liable for
damage incurred by a third party resulting from the use of any of our
Products. We shall not be liable for damage incurred by you as a result of
your improper use of any of our Products.
We are not liable for damages as a result of incorrect information on the
Websites.
24 TERMINATION
Converse reserves the right in its sole discretion to terminate your
account, delete your profile and any of your User Generated Content, and
restrict your use of all or any part of the Website for any or no reason,
without notice, and without liability to you or anyone else. Converse also
reserves the right to block users from certain IP addresses and prevent
access to the Website. You may terminate your account at anytime by
clicking the “deactivate account” button in the Account Settings. You
understand and agree that some of your User Generated Content, such as
that which is displayed outside your profile, in activity feeds, in other
parts of the Website, or on other social platforms (e.g., Facebook and
Twitter), may continue to appear on the Website or on other social
platforms even after your User Generated Content is removed or your
account is terminated. These Terms of Use remain in effect even after your
account is terminated.
SECTION C: GENERAL
25 WEBSITE OWNER
This Site is controlled by Converse Netherlands B.V. from its offices in
Colosseum 1, 1213 NL Hilversum, The Netherlands.
26 SEVERABILITY
If any provision in these Terms of Use is held invalid, the remainder of
these Terms of Use shall continue to be enforceable. If any provision in
these Terms of Use is deemed unlawful, void or unenforceable, then that
provision is deemed severable from these Terms of Use and the remaining
provisions are still valid and enforceable.
27 WRITTEN COMMUNICATIONS AND NOTICES
We will mainly communicate with each other electronically, such as by
email. Applicable laws may require that some of the information or
communications Converse send to you should be in writing, for which
purpose we both agree that electronic communications will suffice. This
paragraph does not affect your statutory rights.
All notices given by you must be given in writing and delivered by email.
Notices to you may be given to the email address or the invoice address
provided when you placed your order.
28 EVENTS OUTSIDE OUR CONTROL
Neither of us shall be liable to the other for any delay or non
performance of its respective obligations under the Terms of Use to the
extent that performance is interrupted or prevented by any act or omission
beyond its reasonable control. This paragraph does not affect your
statutory rights and in particular Converse’s obligation to perform the
Contract within 30 days of order as set out in paragraph 10.
Such delay or non-performance will not be a breach of the Contract and the
time for performance will be extended by the period during which
performance is prevented.
29 VARIATIONS
Converse may change these Terms of Use at any time without notice,
effective upon its posting to the Website. You agree to review these Terms
of Use regularly to make yourself aware of any changes. Your continued use
of the Website shall be considered your acceptance to the revised Terms of
Use. If you do not agree to these Terms of Use, please do not use this
Website.
In relation to Products, you will be subject to the policies and terms in
force at the time that you order Products from us, unless any change to
those policies or these terms is required to be made by law or
governmental authority (in which case it will apply to orders previously
placed by you), or if Converse notifies you of the change to those
policies or these terms before Converse sends you the Order Confirmation
(in which case Converse has the right to assume that you have accepted the
change to the terms, unless you notify us to the contrary within seven
working days of receipt by you of the Products).
30 WAIVER
If either of us does not insist upon strict performance of any of the
other’s obligations under the Contract or any of these terms, or if either
of us does not exercise any of the rights or remedies to which Converse is
entitled under the Contract, this shall not constitute a waiver of such
rights or remedies and shall not relieve the other of us from compliance.
31 LAW AND JURISDICTION
Contracts for the purchase of Products through the Website will be
governed by English law. Any dispute arising from, or related to, such
Contracts shall be subject to the non-exclusive jurisdiction of the courts
of England and Wales.
SCHEDULE
CANCELLATION FORM
(COMPLETE AND RETURN THIS FORM ONLY IF YOU WISH TO WITHDRAW FROM THE
CONTRACT)
To: Converse Online Store
Stockholmer Allee 3
D-30539 Hannover
Germany
Phonenumber: +442035142048
Email: helpme.europe@converse.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of
sale of the following goods [*]:
Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate
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* PRIVACY AND COOKIE POLICY
* Converse Privacy and Cookie Policy
This privacy policy describes the personal data collected or generated
(processed) when you interact with Converse through Converse.com
(hereinafter referred to as “Website”), stores or events, all of which are
part of Converse’s Platform (“Platform”). It also explains how your
personal data is used, shared and protected, what choices you have
relating to your personal data and how you can contact us.
WHO is Responsible for the Processing of Your Personal Data?
The Converse entity responsible for the processing of your personal data
will depend on how you interact with Converse and where you are located in
the world. Converse Inc. (a Delaware company with its headquarters at 160
North Washington Street, Boston, Massachusetts 02114, United States of
America) and Converse Netherlands B.V. (a Dutch company with Chamber of
Commerce number 34186851 and its registered address at Colosseum 1, 1213NL
Hilversum, the Netherlands) together with their European affiliates
(collectively referred to as “Converse” or “We”) are committed to
protecting your personal data.
WHAT Personal Data Do We Collect and WHEN?
We ask you for certain personal data to provide you with the products or
services you request. For example, when you make a purchase, contact our
consumer services, request to receive communications, create an account,
participate in our events or contests, or use our Platform.
The personal data we collect includes:
* contact details including your name, telephone number, email, shipping
and billing address;
* login and account information, including email address and password;
* personal details including gender, date of birth;
* purchase data (including credit card data);
* your marketing preferences and your consumer preferences and habits.
When interacting with our Website, certain data is automatically collected
from your device or web browser. More information about these practices is
included in the “Cookies and Pixel Tags” section of this privacy policy
below. This data includes:
* technical data, including the Internet protocol (IP) address used to
connect your computer to the internet, your login information, browser
type and version, time zone setting, browser plug-in types and
versions, operating system and platform; and
* data about your visit, products you viewed, added to your cart or
searched for; whether you are logged-in to your Converse account or
not; pages viewed; page response times, download errors, length of
visits to certain pages, page interaction data (such as scrolling,
clicks, and mouse-overs) and methods used to browse away from the page.
WHY and HOW Do We Use Your Personal Data?
We use your personal data to fulfil our contractual relationship with you
and provide you with the requested product or service on our Platform as
follows:
* Process and fulfil orders and transactions in connection with our
eCommerce services;
* If you make a purchase on Converse.com or participate in an event or
promotion, we will use the contact information you give us to
communicate with you about the purchase, event or promotion;
* If you contact our consumer services, we will use information about
you, such as delivery or payment information, or the product you have
purchased to help you resolve a problem or question;
* If you create an account, we will use your personal data to register
and manage your account.
We use the personal data you provide on our Platform for the following
legitimate business purposes:
* Operate and administer our Platform and help improve our products and
services;
* Conduct general research and analysis, including developing new
products and services, enhancing, improving and analyzing our products
and services, analyzing our customer base and performing data
analytics;
* Manage our communications, as well as our advertising and marketing
activities;
* Manage our records and perform accounting, audits and other iternal
functions; and
* Protect our or other’s rights, property or safety, monitor, prevent and
detect fraud, including fraudulent purchases, or abuses of our
Platform, enforce our terms and policies and respond to government
and/or judicial requests where required or permitted by law.
When processing personal data for our legitimate interests, We take
appropriate measures to ensure that the interests We pursue are balanced
with your interests, rights and freedoms, which We are happy to explain
upon request.
We also use personal data to comply with our legal obligations, including
performing accounting and tax-related obligations.
Direct marketing
Where required by applicable law, we will obtain your consent to send you
marketing communications about our products and services launches, offers
and promotions, and invite you to events and surveys that are tailored to
your interests. If you are an existing customer of Converse (for example,
if you have placed an order with us), We may use the contact details you
provided to send you marketing communications about similar Converse
products or services where permitted by applicable law (unless you have
opted-out). In other cases, We ask for your consent to send you marketing
communications and news concerning Converse’s products, services, events
and other promotions that may be of interest to you. You can opt-out at
any time after you have given your consent by following the opt-out
instructions included in the marketing communication we send you.
Alternatively, you can also contact us using the contact details in the
section below.
Interest-Based Advertising
On our Platform, We may obtain information about your online activities
and about your use of Converse’s Platform to provide you with personalized
advertising or emails about products and services that are tailored to
your interests and that may be interesting for you. In doing so, we may
combine the information that you provide to us with information that we
create about your online activity. Where required by applicable law, We
will obtain your consent to conduct these activities.
You may also see our ads on other websites, such as our partner’s
websites, because We use third-party ad services. Through these ad
services, We can show you ads that may be tailored to your individual
interests. These ad services may also track your online activities over
time and across multiple websites and apps by collecting information
through automated means, including through the use of cookies and other
similar technologies. The information ad services may collect in these
cases includes data about your visits to websites that serve
advertisements, such as the pages or ads you view, the actions you take on
the websites or apps, and device information. This data collection takes
place both on our Website and on third-party websites and apps that
participate in these ad services.
If you use our Platform as a logged in user or provide your email address
to us, for example, at the
time of a purchase, the combined data (your guest and logged-in user
information) will be saved on a profile that We maintain about your
account and about your online activity. We will also combine this data
with the information you provide to us to be able to track the
effectiveness of our marketing efforts and personalize your experience
subject to applicable law.
SHARING of Your Personal Data
We share your personal data with:
* other entities within the Converse group for the purposes and under the
conditions outlined above;
* service providers (such as hosting providers, consumer services
providers, customer data platform providers and marketing and campaign
agencies), who process your personal data to offer support services,
information technology platforms and marketing services on our behalf.
When using any service providers we enter into agreements that require
them to implement appropriate technical and organizational measures to
protect your personal data; and
* third-party targeted advertising providers that provide personalization
tailored advertising services to us. We use such services to tailor
advertising to your interests on the Internet, including social media,
as permitted by applicable law. You may opt-out as described below.
Furthermore, We may also disclose your personal data to trusted third
parties:
* where this is necessary to protect the security or integrity of our
databases or our Platform;
* where this is necessary in the context of legal proceedings (for
example relating to the distribution of counterfeit or unauthorised
products) and to take precautions against legal liability;
* in the event of a sale, merger, reorganization, change of legal form,
dissolution or similar event and/or to a potential or actual successor
to us, where permitted by applicable law; and
* when otherwise required by applicable law or otherwise permitted by
applicable law, to the extent compatible with this privacy policy.
If We would like to share your personal data with third parties, other
than those described above, We will always obtain your consent where
required.
TRANSFER of Personal Data
As Converse is a global company, the personal data We collect (or process)
may be stored in and transferred to the USA and other countries. Some of
the data recipients with whom Converse shares your personal data may be
located in countries other than the country in which your personal data
originally was collected. The laws in those countries may not provide the
same level of data protection compared to the country in which you
initially provided your data. Nevertheless, when We transfer your personal
data to recipients in other countries, including the USA, We will protect
that personal data as described in this privacy policy and in compliance
with applicable data protection laws.
We take measures to comply with applicable legal requirements for the
transfer of personal data to recipients in countries outside of the EEA,
United Kingdom (UK) or Switzerland that do not provide an adequate level
of data protection. We use a variety of measures to ensure that your
personal data transferred to these countries receives adequate protection
in accordance with data protection rules; in accordance with Article 46 of
the General Data Protection Regulation, this includes signing the EU
Standard Contractual Clauses or verifying the recipient has adopted
Binding Corporate Rules. Where personal data is transferred within
Converse entities, We use an intragroup data transfer agreement.
SECURITY and RETENTION
We use a variety of technical and organizational security measures to
maintain the safety of your personal data.
Your personal data will be retained for as long as is necessary to carry
out the purposes set out in this privacy policy (unless a longer retention
period is required by applicable law).
In general, this means that We will keep your personal data for as long as
you keep your Converse account. For personal data related to product
purchases, We retain this longer to comply with legal obligations (such as
tax and sales laws and for warranty purposes).
Your RIGHTS
Data protection law gives rights to individuals in respect of their
personal data that organizations hold about them. To the extent provided
by applicable law, you have the right to request:
* access to your personal data;
* correction of your personal data if it is incomplete or inaccurate;
* deletion of your personal data;
* restriction of the processing of your personal data in certain
circumstances provided by applicable law;
* objection to the processing of your personal data for direct
marketing/interest-based advertising at any time, and for other
purposes where there is a compelling legitimate ground relating to your
particular situation; and
* withdrawal of any given consent at any time. Please note that if you
withdraw certain consents, you may not be able to use all the functions
of the Platform.
Where technically feasible, We will help you export the personal data We
process based on a contract with you or your consent and help you transmit
this information to another company.
If you would like to exercise any of your applicable data protection
rights, please contact us at privacy.europe@converse.com. Converse
reserves the right to request additional documents from you to enable us
to verify your identity.
If you are not satisfied with our responses, you have the right to consult
the supervisory authority in your country.
COOKIES and Pixel Tags
We collect information, which may include personal data, from your browser
when you use our Website. We use a variety of methods, such as cookies,
pixel tags and similar technologies (collectively “cookies”) to collect
this information. The information collected may include your (i) IP
address; (ii) unique cookie identifier, cookie information and information
on whether your device has software to access certain features; (iii)
unique device identifier and device type; (iv) domain, browser type and
language, (v) operating system and system settings; (vi) country and time
zone; (vii) previously visited websites; (viii) information about your
interaction with our Website such as click behavior, purchases and
indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via our Website through
cookies, third party plug-ins and widgets. These third parties collect
data directly from your web browser and the processing of this data is
subject to their own privacy policies. More information on the identity of
these third parties and their privacy policies is provided below.
We use cookies and pixel tags to track our customers’ usage of our
Platform and to understand our customers’ preferences (such as country and
language choices). This enables us to provide services to our customers
and improve their online experience. We also use cookies and pixel tags to
obtain aggregate data about Website traffic and interaction, to identify
trends and obtain statistics so that We can improve our Website and
present customers with advertising on our Website, our partners’ websites
and via email.
There are three categories of cookies used on our Website:
Strictly Necessary Cookies
These cookies are required for basic site functionality and are therefore
always enabled. They help us authenticate users and note their acceptance
to notices, consents and policies displayed on our Website. They also
allow you to be remembered as you explore the site within a single session
or, if you request, from session to session, and help make the shopping
cart and checkout process possible. They also assist in security issues
and conforming to regulations.
Performance Cookies
These cookies allow us to improve the site’s functionality by tracking
usage on the Website. In some cases these cookies improve the speed with
which We can process your request, and allow us to remember site
preferences you have selected. In addition, these cookies are used to
gather statistics about the use of the Website in order to improve the
performance and design of the Website and our services. For these
purposes, analytic cookies collect information about your device type,
operating system type, browser type, domain, other system settings, IP
address, referring URLs, information on actions taken on the Website and
the dates and times of your visits, as well as the country and time zone
in which your device is located. These Cookies will be set with your
consent, where required by applicable law. These cookies are provided by
our third-party analytics tool providers and the information obtained
through these cookies will be disclosed to, or collected directly by,
these third-party service providers. Disabling these cookies may result in
poorly-tailored recommendations and slow site performance.
Social Media and Advertising Cookies
We partner with third-party social media and advertising services to
provide you with advertising using such media and additional features,
including the ability to see videos about our products and services. We
use these cookies to tailor content, customize and deliver ads that we
believe are relevant to your interests and your profile (ad
personalization), both within and beyond our Website, and conduct
retargeting activities. Where required by applicable law, advertising
cookies will be placed on your device by us or by a third party with your
consent. Disabling these cookies may result in seeing advertising that is
not as relevant to you.
You can always change your cookie preferences by visiting the “Cookie
Settings” at the bottom of our Website. You can also set your browser to
notify you when you receive a cookie. This enables you to decide if you
want to accept it or not. However, some of the services and features
offered through our Platform may not function properly if your cookies are
disabled.
We place the following cookies:
Network
Domain
Function
Privacy Policy
Akamai
Akamai.com
Performance
https://www.akamai.com/site/en/documents/akamai/akamai-privacy-statement.pdf
Bluecore.com
Bluecore.com
Social Media & Advertising
https://www.bluecore.com/privacy-policy/
Brightcove
Brightcove.com
Strictly Necessary
https://www.brightcove.com/en/legal/services-privacy-policy/
Contentsquare.net
Contentsquare.net
Performance
https://contentsquare.com/privacy-policy/
DoubleClick
Doubleclick.net
Social Media & Advertising
https://policies.google.com/privacy?hl=en
Awin
Dwin1.com
Social Media & Advertising
https://www.awin.com/gb/privacy
Facebook
Facebook.com
Social Media & Advertising
https://www.facebook.com/privacy/explanation
Google
Google.com
Social Media & Advertising
https://policies.google.com/privacy?hl=en
Inmoment.com
Inmoment.com
Performance
https://inmoment.com/privacy-policy/
Jquery.com
Jquery.com
Strictly Necessary
https://openjsf.org/wp-content/uploads/sites/84/2019/11/OpenJS-Foundation-Privacy-Policy-2019-11-15.pdf
Microsoft
Bat.bing.com
Social Media & Advertising
https://privacy.microsoft.com/en-us/privacystatement
New Relic
Nr-data.net
Performance
https://newrelic.com/termsandconditions/privacy
Nike.com
Nike.com
Social Media & Advertising
https://agreementservice.svs.nike.com/nl/en_gb/rest/agreement?agreementType=privacyPolicy&uxId=com.nike.unite&country=NL&language=en&requestType=redirect
Pinterest
Ct.pinterest.com
Social Media & Advertising
https://policy.pinterest.com/nl/privacy-policy
Pixlee.com
Pixlee.com
Social Media & Advertising
https://www.pixlee.com/privacy-policy
Queue-it.net
Queue-it.net
Performance
https://queue-it.com/privacy-policy-user/
Salesforce
Cquotient.com
Social Media & Advertising
https://www.salesforce.com/company/privacy/
Segment
Segment.com
Strictly Necessary
https://www.twilio.com/legal/privacy
Snapchat.com
Snapchat.com
Social Media & Advertising
https://www.snap.com/nl-NL/privacy/privacy-center
Tapad
Tapad.com
Social Media & Advertising
https://www.tapad.com/global-privacy-notice
Unidays
Myunidays.com
Social Media & Advertising
https://www.myunidays.com/NL/nl-NL/privacy-policy
Youtube
Youtube.com
Social Media & Advertising
https://policies.google.com/privacy
Zaius
https://www.optimizely.com/zaius/
Social Media & Advertising
https://www.optimizely.com/legal/privacy-policy/
Links to Other Sites
Our Website may also contain hyperlinks to websites that are not operated
by us. These hyperlinks are only provided for your reference and
convenience and do not imply any endorsement of the activities of such
third-party websites or any association with their operators. We do not
control these websites and are not responsible for how they process
personal data. We encourage you to review any privacy policy posted on any
website you visit before using the website or providing any personal data
about yourself.
CHANGES to Our Privacy Policy
Applicable law and our practices change over time. If We decide to update
our privacy policy, We will post the changes on our Platform. If We
materially change the way in which We process your personal data, We will
provide you with prior notice, or where legally required, request your
consent prior to implementing such changes. We strongly encourage you to
read our privacy policy and keep yourself informed of our practices.
QUESTIONS and Feedback
We welcome questions, comments, and concerns about our privacy policy and
privacy practices.
If you wish to provide feedback or if you have questions or concerns or
wish to exercise your rights related to your personal data, please contact
us at privacy.europe@converse.com.
* OUR SUPPLY CHAIN
* SUPPLY CHAIN DISCLOSURE
The California Transparency in Supply Chains Act requires us to disclose
our efforts to eradicate slavery and human trafficking from our direct
supply chains. We take seriously the federal and international efforts to
end all kinds of forced labour – whether in the form of prison labour,
indentured labour, bonded labour, human trafficking or otherwise – through
standards set forth in our Code of Conduct, originally established by
Nike, and subsequently adopted by our affiliated companies, including the
section “Employment is Voluntary”.
SUPPLY CHAIN VERIFICATION.
Our policy is to evaluate potential contracted factories before they enter
our supply chain to assess compliance with standards including
country-related risk for issues including forced labour, human trafficking
and slavery. We use both internal and external third-party audits.
SUPPLIER AUDITS.
We monitor contracted factories’ adherence to our standards through
internal and external audits, as well as independent, third-party audits
through the Fair Labour Association. Each year we monitor a subset of our
contract factories base.
DIRECT SUPPLIERS’ CERTIFICATION OF MATERIALS.
We are working on mapping and understanding impacts further up the supply
chain, to develop standards for upstream suppliers of our contracted
manufacturers.
STANDARDS FOR COMPLIANCE.
If a contracted factory is found to violate laws or our standards, it is
responsible for improving performance against a master action plan. If the
factory fails to make progress against that plan, they are subject to
review and sanctions, including potential termination.
TRAINING.
Employees and management with direct responsibility for supply chain
management are provided training on forced labour, including human
trafficking and slavery.
For more information on the Code of Conduct and the Employment is
Voluntary Code Leadership Standard, please look online.
* RETAIL STORES
* FRANCE
Converse Brand Outlet Store Roppenheim ( Map )
Roppenheim The Style Outlets
1 Route de l'Europe - Unit A02
Roppenheim, France 67 480
Converse Brand Outlet Store Troyes ( Map )
McArthurGlen Troyes
1 Voie du Bois - Unit 1
10150 Pont-Sainte-Marie
Converse Brand Outlet Store Corbeil Paris ( Map )
Marques Avenue
2 Rue Jean Cocteau – Unit 63
91100 Paris (Corbeil-Essonnes)
Converse Brand Outlet Store Provence ( Map )
McArthurGlen Designer Outlet Provence
Mas de la Peronne- Unit 18/19
Miramas, France 13140
Converse Brand Outlet Store Lyon ( Map )
Outlet Lyon Villefontaine
Village des Marques Cellule F05; Avenue Steve Biko;
38090 Villefontaine
GERMANY
Converse Brand Outlet Store Zweibrücken ( Map )
Zweibrücken The Style Outlets
Londoner Bogen 10-90 – Unit 88
Zweibrücken, Germany D-66482
Converse Brand Outlet Store Neumunster ( Map )
McArthurGlen Designer Outlet Neumünster
Neumünster, Oderstraße 10, Unit 103-104
24539 Neumünster
ITALY
Converse Brand Outlet Store Valmontone ( Map )
Valmontone Outlet
Via della Pace
(località Pascolaro)
00038 Valmontone - Unit 74
Converse Brand Outlet Store Scalo Milan ( Map )
Scalo Milano City Style
via Milano 5 – Unit 3
20085 Locate di Triulzi (MI)
Converse Brand Outlet Store Castel Romano ( Map )
McArthurGlen Castel Romano
Via Ponte di Piscina Cupa 64 – Unit 112
00128 Rome
Converse Brand Outlet Store Torino ( Map )
Torino Outlet Village
Via Torino 160 – Unit A21
10036 Torino, Italy
Converse Brand Outlet Store Serravalle ( Map )
Serravalle Designer Outlet
Via della Moda 1
15069 Serravalle Scrivia (AL), Italy
PORTUGAL
Converse Brand Outlet Store Lisbon ( Map )
Freeport Lisbon Fashion Outlet
Av Eur 2004, Unit F31
2890-154 Alcochete, Portugal
SPAIN
Converse Brand Outlet Store Madrid Las Rozas ( Map )
Las Rozas The Style Outlets
Calle Pablo Neruda s/n - Unit 36
28232 Las Rozas
Converse Brand Outlet Store Barcelona Viladecans ( Map )
Viladecans The Style Outlets
Carrer de la Vila 90 - Unit 077
08840 Viladecans (Barcelona)
Converse Brand Outlet Store Mallorca ( Map )
Local 172
Autopista palma-Inca km 7.1.
07141 Marratxi Mallorca, Spain
AUSTRIA
Converse Brand Outlet Store Parndorf ( Map )
Parndorf Designer Outlet
Designer Outlet Strasse 1
7111 Parndorf, Austria
Converse Brand Outlet Store Salzburg ( Map )
Designer Outlet Centre Salzburg
Kasernenstrasse 1
5073 Salzburg, Austria
UNITED KINGDOM
Converse Brand Outlet Store Wembley ( Map )
London Designer Outlet
Wembley Park Blvd 15
HA9 0QL Wembley, UK
Converse Brand Outlet Store Cheshire Oaks ( Map )
Cheshire Oaks Designer Outlet
Kinsey Road, Ellesmere Port, Cheshire CH65 9JJ
United Kingdom, Unit U18
Converse Brand Outlet Store Swindon ( Map )
Swindon Designer Outlet
Kemble Drive 1
SN2 2DY Swindon, UK
* DEALERS
* DEALERS
OPENING AN ACCOUNT TO SELL CONVERSE PRODUCTS
We thank you for your interest in becoming a Converse dealer! We have
received hundreds of requests and are very grateful that Converse is the
number one choice of sneaker. At this time, we are not taking any new
requests. Please check back in the future for more details.
* WHAT WE DO / WHAT WE DON’T
* WHAT WE DO
Converse believes that unleashing the creative spirit can change the
world. We strive to make a positive impact in the communities in which we
live and work. We empower our community partners to unleash their creative
spirit through Music, Art and Skate, with a focus on inspiring and
enabling young people to be their true authentic selves. We aim to
connect, be useful and be a company that cares.
Converse has chosen to partner with key organisations in the Amsterdam
area, our EMEA Headquarters’ backyard.
As our company grows, we will continue to develop our community efforts
and aim to broaden our scope of impact.
WHAT WE DON’T DO
To maintain focus and achieve greater impact through corporate giving,
Converse does not provide charitable support for:
· Individuals (scholarships, stipends, fellowships, personal
assistance, fundraising).
· For-profit ventures.
· Religious groups for religious purposes.
· Capital campaigns, endowment funds or memorials.
· Individual study, research or travel grants.
· Unsolicited auction product, table sponsorships or cash
proposals.
Converse does not accept hard copy donation requests, emailed donation
requests or unsolicited cash donation proposals. Converse proactively
seeks partnerships to support and endorse the brand. Unsolicited Converse
sponsorships of individuals or events are not accepted.
* CREATE AT HOME FAQ
* CREATE AT HOME FAQ
CREATIVITY CAN’T BE QUARANTINED
Let’s work in new ways to create progress together.
Our Instagram, Twitter and TikTok will showcase emerging creative talent.
Select creative work will be commissioned to help tell the Converse story.
Along the way, we will provide access to the best of our community: tools,
products and collaborators.
To get involved, share your creativity with #CreateAtHome
WHAT IS #CREATEATHOME?
Right now, most of us are at home and many are facing unprecedented
circumstances as it relates to work. We’ve been so inspired by the
creativity that has been shared and want to help that DIY-spirit continue,
because we know that no matter the circumstance, creativity can’t be
stopped.
#CreateAtHome is the first phase of a new long-term brand campaign, and a
new way of Converse working together with our creative, basketball and
skateboarding communities to make content for our social channels.
Inspired by the adoption of our products around the world and across
cultures, we aim to be the canvas of your creative progress.
We’ll do that by showcasing the creativity you share with the
#CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons,
while reaching out to select creators, designers and marketers to work
with us on more formal brand projects.
WHAT TYPE OF CREATIVE WORK ARE YOU COMMISSIONING?
We are focused on commissioning brand marketing work across our social
platforms: with a focus on Instagram, Twitter and TikTok.
This includes, but is not limited to:
* - Product and lifestyle photography,
* - Video production,
* - Visual design,
* - 3D-animation
* - Graphic design.
WHO CAN SUBMIT? DO I HAVE TO BE A PROFESSIONAL CREATIVE TO OFFER A
SUBMISSION?
Anyone can submit.
WHAT ARE THE PARAMETERS? ARE THERE SPECIFIC MEDIUMS WE MUST CREATE WITH?
To start engaging with Converse and our creative, basketball and
skateboarding communities - there are no parameters on the mediums you
create with - just share them with #CreateAtHome and tag Converse. We’re
inspired by you, and all the ways you’re creating progress through your
work and want to share it with our community.
HOW DO I SUBMIT TO #CREATEATHOME WITH CONVERSE?
It’s simple, on social you can simply use the #CreateAtHome hashtag and
tag @Converse.
I SUBMITTED WORK TO #CREATEATHOME, WHEN WILL I BE NOTIFIED ON MY
SUBMISSION?
Our primary objective is to connect our communities through creativity
with #CreateAtHome.
We’re also focused on showcasing the creativity shared to the
#CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons,
while reaching out to select creators, designers and marketers to work
with us on more formal brand projects.
For any commissioned brand work, we’ll reach out on the social channel in
which you contributed to #CreateAtHome.
WHAT’S THE BEST WAY TO SHARE MY WORK AND FOR IT TO GET NOTICED BY
CONVERSE?
It’s simple, on social you can simply use the #CreateAtHome hashtag and
tag @Converse.
DO MY CREATIONS HAVE TO USE CONVERSE PRODUCTS OR THE CONVERSE LOGO?
If you love Converse and you’ve got a product on-hand - we’d love to see
how you use it. However, it is not a requirement to start connecting with
us and other creatives via #CreateAtHome.
WHAT IF I WANT TO SUBMIT A PRODUCT DESIGN FOR CONVERSE TO CONSIDER?
While we love to see your product concepts and ideas, unfortunately, we do
not accept external product designs.
IF MY WORK IS CHOSEN, HOW WILL IT BE PROMOTED?
We’re focused on showcasing the creativity shared to the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
IF MY WORK IS CHOSEN, WILL I BE COMMISSIONED FOR THAT DESIGN OR WILL I BE
ASKED TO CREATE SOMETHING NEW IN THE FUTURE?
We’re focused on showcasing the creativity shared to the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
Those brand projects will be issued a formal brief from Converse.
IF MY WORK IS CHOSEN, WILL I BE PAID FOR THE CONTENT THAT IS USED?
If your work is chosen to be posted on Converse’s social channels, we will
reach out for your approval and provide appropriate credits.
If we reach out with an ask to work with us on a marketing project based
on your contribution to #CreateAtHome, all creative work will absolutely
be compensated for.
IS THIS A CONTEST?
No. This is a new way of sharing your creativity with others connected to
our brand and a more fluid way of working directly with Converse. It is
also a way for us to provide opportunities to support our creative
communities.
ARE THERE ANY OTHER PRIZES?
We’re focused on showcasing the creativity shared to the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
Along the way, we’ll provide access to Converse collaborators and
products. You can expect a few surprises when that time comes.
DO I NEED TO BE OVER 18 TO PARTICIPATE?
You do not need to be over 18 to create and share to #CreateAtHome.
* ORDER STATUS
* ORDER HISTORY
* RETURNS
* ORDER STATUS
HOW CAN I CHECK MY ORDER STATUS?
If you are a registered user, click here to login.
When you are logged in, go to My Account / My Orders and here you can check
your order status.
Order Status
* ORDER HISTORY
HOW CAN I CHECK MY ORDER HISTORY?
If you are a registered user, click here to login.
* RETURNS
TO INITIATE THE RETURNS PROCESS ONLINE - START A RETURN HERE
Returns Policy
Can I return if bought in store or other website?
Can I exchange my Converse.com order?
How do I return my Converse.com order?
How long does it take to process my refund?
RETURNS POLICY
We make returns hassle-free so that you can purchase with confidence.
When you shop on Converse.com, you have 30 days after delivery to try your
products on for fit, confidently knowing you can return (some exceptions
apply*) for any reason within those 30 days.
If it's been more than 30 days, you can still return your order for a full
refund if the product is unworn and unwashed.
*Restrictions apply to a selection of Converse products that have specific
written guarantees and/or warranties. Please read the label, hang tag or
warranty card for specific guidelines and return information.
CONVERSE BY YOU RETURNS
Customised Converse products can be returned for any reason within 30 days.
DEFECTIVE/FLAWED PRODUCT
Converse stands behind all of its products. If your product has a workmanship
or material flaw, support is available depending on your place of purchase.
CAN I RETURN IF BOUGHT IN STORE OR OTHER WEBSITE?
Please contact the retail partner or factory (outlet) store where the product
was purchased and request a return or exchange.
CAN I EXCHANGE MY CONVERSE.COM ORDER?
We do not exchange products bought on Converse.com. We are happy to accept
your return through our returns process and you will be able to re-order at
your convenience.
HOW DO I RETURN MY CONVERSE.COM ORDER?
Converse.com will gladly refund any unworn merchandise bought on
Converse.com.
To initiate the returns PROCESS ONLINE - START A RETURN
If you lost your return label, it is damaged or if you'd like to return a
Converse By You (customized) order, please Contact Us, so we can send you a
return label and provide you with the instructions.
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
Converse will process your return and refund as quickly as possible after
receiving your parcel.
Refund timeframes are calculated from the time the parcel has been sent back
to us until the refund is credited back to your bank account or credit card.
Your bank may require up to five additional working days to process your
refund. The maximum refund time is up to thirteen working days and in many
cases much quicker.
UK
RETURN SHIPPING
(Calculated from the moment the parcel is dropped off at carrier until
received at our warehouse)
Up to 6 working days
REFUND PROCESSING BY CONVERSE
Up to 2 working days
PAYMENT PROCESSING BY YOUR BANK / CREDIT CARD COMPANY
(estimated time for the amount to appear on your statement)
Up to 5 working days
TOTAL RETURN TO REFUND TIME
Up to 13 working days
* SHIPPING & DELIVERY
* PAYMENT OPTIONS
* MY CONVERSE ACCOUNT
* TERMS AND CONDITIONS
* Voucher Terms of Sale
* Terms Of Sale
* CONVERSE BY YOU TERMS
* SHIPPING & DELIVERY
What are shipping options and costs, and delivery times?
Do I need to pay import duties on my Converse.com order?
Will my order be delayed because of COVID-19?
How can I track my order?
Why is my track and trace link not working?
My order didn't arrive or was damaged, what to do?
Where can I ship my order to?
Can an order be shipped as a gift?
WHAT ARE SHIPPING OPTIONS AND COSTS, AND DELIVERY TIMES?
FREE SHIPPING ON ALL ORDERS - *EXCEPTIONS APPLY
Delivery method Costs Arrives in Standard Free shipping on all orders -
*Exceptions apply 4-5 working days* Express £12 2-3 working days*
*- All postcodes starting with BT, HS, IV, KW, ZE, and all postcodes in the
range of KA27-28, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25 have a
standard shipping rate of £15.
- We are currently not delivering to postal codes that start with: FI, GX,
GY, IM, JE.
- Delivery to PO boxes is not available.
- Longer delivery times apply for remote locations.
DO I NEED TO PAY IMPORT DUTIES ON MY CONVERSE.COM ORDER?
You will not need to pay import duties on online purchases from Converse.com.
WILL MY CONVERSE.COM ORDER BE DELAYED BECAUSE OF THE CORONAVIRUS?
We're currently anticipating delays in order deliveries. Consumers shopping
on Converse.com should expect products to arrive outside of standard delivery
timelines depending on your local delivery service. We are doing everything
we can to have your order delivered as fast as possible. If you have a
question about your order please contact us.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive an email from the carrier that
is handling the order for your country.
CLICK HERE TO ENTER YOUR ORDER NUMBER TO FIND OUT THE LATEST DELIVERY
INFORMATION.
WHY IS MY TRACK AND TRACE LINK NOT WORKING?
The track and trace link will become active once your parcel arrives at the
depot in the UK.
MY ORDER DIDN'T ARRIVE OR WAS DAMAGED, WHAT TO DO?
If your order didn't arrive on the expected delivery date, or if it arrived
damaged, please contact us.
WHERE CAN I SHIP MY ORDER TO?
You can place your Converse order with both billing and shipping address
within the same country. Available countries are listed in the below chart.
For example, if you're ordering to UK, make sure you are using the UK site.
Austria Belgium Denmark Finland France Germany Ireland Italy Luxembourg the
Netherlands Portugal Spain UK
CAN AN ORDER BE SHIPPED AS A GIFT?
Yes! You can ship an order as a gift and include a gift message, which will
be printed out on a card and added to the box. In addition, if you choose to
add a gift message, the invoice will be replaced by gift receipt (delivery
note). At this moment, we are unable to offer gift wrapping.
* PAYMENTS
Available payment options
Can I pay by invoice?
How do I use a promo code?
GIFT CARDS
Gift Card Terms and Conditions
Purchasing a Gift Card
Redeeming a Gift Card
Expiry
View Balance
Multiple Payment Methods
Refunds
Lost, Stolen or Damaged Gift Cards
Converse Cancellation
Contact Us
AVAILABLE PAYMENT OPTIONS
Creditcard (Visa, Mastercard, American Express) Paypal
You can only use a credit card issued with a billing address in the country
where you’re having your order shipped to. Your card must have a valid
security code. Cash on delivery is not accepted.
The Card Security Code (CVC/CVV/CID) is an additional three or four digit
security code that is printed (not embossed) on the front or back of your
credit card. The CVC/CVV/CID is an extra security measure to ensure that you
are in possession of your own credit card.
CAN I PAY BY INVOICE?
Payment by invoice is not available.
HOW DO I USE A PROMO CODE?
Once you have chosen a product and size, simply add the product to your cart.
Click on the cart to see your product and order summary. Enter your promo
code and click apply. You will see your discount applied to the relevant
products in your cart. Keep in mind:
- Only one promo code can be applied
- Some promo codes are for specific products only
- “Limited edition” products are excluded from promo codes and discounts for
the first 48hrs after launch
- Products that are part of a “discount applied at checkout” campaign are
excluded
- The promo code must not be expired
- Some specific products, such as Run Star Hike, are excluded from any type
of promo code. You will find a call-out on the product page
GIFT CARD TERMS AND CONDITIONS
By using your Converse gift card, you agree to be bound by the Terms and
Conditions, so we recommend that you read them carefully. These Terms and
Conditions will be governed by the law of your country/region of residence.
PURCHASING A GIFT CARD
Physical gift cards are available for purchase in any Converse-owned Factory
Store in the following countries/regions: Austria, France, Germany, Italy,
Portugal, Spain, and the United Kingdom.
REDEEMING A GIFT CARD
You can only redeem your gift card at a Converse Factory Store in the country
where it was first purchased. You cannot redeem your gift card for any
Converse.com purchases. You cannot exchange your gift card balance for cash
or use the balance of the gift card to purchase another gift card. Upon
redemption, any unused balance will be carried over for future purchases and
will not be redeemed or exchanged for cash.
EXPIRY
Your Converse gift card has no expiry date.
VIEW BALANCE
You can check your Converse gift card balance in any Converse Factory Store
in the country of your initial purchase.
MULTIPLE PAYMENT METHODS
The total order value for products purchased in-store with a gift card
includes (i) the price of the product(s), (ii) value-added tax where
applicable, and (iii) delivery charges where applicable. If the order total
is more than the balance on your gift card, the remaining sum must be paid
for by another accepted payment method or another gift card.
The gift card balance will immediately be reduced following purchase.
REFUNDS FOR PURCHASES MADE WITH A GIFT CARD
If you return a product originally purchased with a gift card, any refund due
to you will be returned to the gift card used or to a new gift card where the
original gift card cannot be located. If you return a product originally
purchased with multiple gift cards, the total refund due will be returned to
the most recently purchased gift card. If you return a product originally
purchased with multiple payment methods, any refund due will first be
refunded to the payment method(s) used for the original transaction (e.g.
credit card, debit card, or cash) up to the original amount due to that
payment method, following which the remaining balance of any refund will be
transferred to the gift card used or to a new gift card where the original
gift card cannot be located.
LOST, STOLEN, OR DAMAGED GIFT CARDS
We cannot replace your Converse gift card without proper proof of purchase if
it is lost, stolen, or damaged. Converse cannot be held responsible for any
balance lost on a Converse gift card as a result of theft or fraud. Please
contact us for more information.
CONVERSE CANCELLATION
Converse reserves the right to refuse, cancel or hold for review gift cards
and orders where it is deemed necessary to do so, for example for suspected
fraud, cards mistakenly issued in an incorrect denomination, or for other
violations of the gift card policy.
CONTACT US FOR MORE INFORMATION
If you require further information about these Terms and Conditions, or your
use of the Converse gift card, please refer to Converse Netherlands B.V., a
company incorporated under the laws of The Netherlands, with its registered
address at Colosseum 1, 1213 NL, The Netherlands. Alternatively, you can
contact us at helpme.europe@converse.com or +31202415768.
* MY CONVERSE ACCOUNT
How do I sign up?
I forgot my password / my password doesn't work
How do I modify my profile settings?
What does Converse do with my information?
HOW DO I SIGN UP?
To register on Converse.com, click here.
Complete the form by filling in all required fields. Registering for a
Converse.com account is free and offers exclusive benefits for personalized
services, such as Express Checkout and access to seasonal promotions and
discounts.
If you only want to subscribe for a newsletter, click here.
I FORGOT MY PASSWORD / MY PASSWORD DOESN'T WORK
Select the Forgot Password link, which is located under the Password box.
Enter your email address into the Password Reset box and click Send. An email
will be sent to your email address, which will include instructions on
resetting your password.
HOW DO I MODIFY MY PROFILE SETTINGS?
Log in and click on the Account Settings option. Select the tab Profile,
Addresses or Subscriptions to modify these specific sections. After you make
you changes, click Save to save your new settings.
Converse.com registrants can unsubscribe from Converse.com communications or
even delete their account. To delete your account, go to the Profile tab and
at the bottom right, click the link Delete Your Account.
WHAT DOES CONVERSE DO WITH MY INFORMATION?
When you visit the European Converse.com sites, we obtain personal
information which you knowingly disclose to us. We request information when
you make purchases ( which may include name, address, telephone number, email
address, gender or credit card information), when you request to receive
communications or when you register/sign up for a Converse.com account.
If you sign up for a Converse.com account and you expressly opt-in to receive
personalized communications by email or sms, we will use your personal
information to create a user profile. In this context we may combine the info
you give us online with other information from Converse, transactions and
communications collected or processed by any Converse Group Company. This may
include data from the website, from, physical Converse stores, on- and
offline events, on- and offline contests or online marketing. Once you have
registered a Converse.com account, the personal information actively
submitted by you on a Converse website will be registered in the central
Converse database in the USA.
In addition, like many websites when you surf or browse the Converse.com
website we use cookies and pixel tags to enhance your website experience and
to collect aggregate traffic information for trends and statistics. For more
info, please see the cookies policy.
Finally, if you publicly post about Converse or communicate directly with
Converse on a social media website, we may collect and process the data
contained in such posts or in your public profile for the purpose of
addressing any customer services requests you may have and to monitor and
influence public opinion about Converse. We will not combine such personal
data with data from other Converse databases.
* CONVERSE PROMOTIONS TERMS AND CONDITIONS
Can only be used for products found on Converse.com in Austria, Belgium,
Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg, Netherlands,
Portugal, Spain and the United Kingdom.
EARLY ACCESS
- Promotion begins: 24/06/2024 at 10:00 CET
- Promotion ends: 26/06/2024 at 10:00 CET
- These Promotions will be applied automatically at checkout.
CONVERSE PROMO TERMS AND CONDITIONS
CONVERSE Retail B.V. at registered address Colosseum 1, 1213 NL Hilversum,
Netherlands, referred to in these Promotion Terms and Conditions as
"CONVERSE", is responsible for this promotion.
These Terms and Conditions govern your use of the Promotion.
The instructions on how you can redeem this Promotion are included in the
communication to you notifying you of the Promotion (for example, in an email
to you or through our other marketing channels). Promotions are only valid
for a limited period of time specified in the communication to you and they
cannot be redeemed outside that time period.
These Promotion Terms and Conditions are additional to the CONVERSE Terms of
Use (https://www.converse.com/uk/en/customer-service?cid=privacy-and-terms)
that will also apply to your purchase and use of any CONVERSE products.
If you are new to CONVERSE, you agree to these Promotion Terms and Conditions
and any other applicable terms of use, and acknowledge CONVERSE's privacy
policy before you can redeem your Promotion.
This Promotion will apply automatically when completing the order of the
CONVERSE product during the online checkout process.
This Promotion cannot be applied to previously placed orders of CONVERSE
product.
This Promotion is only redeemable online at CONVERSE.com.
This Promotion is not valid for Custom styles. Additional exclusions apply
and will be clearly messaged on the product page.
This Promotion may not be used in combination with any other discount
coupons, promo codes or special offers. The Promotion has no cash value and
no cash or credit alternative will be offered for it.
If you return any CONVERSE products purchased during the Promotion, you will
receive a refund of the discounted price you paid for that returned item. You
will need to provide CONVERSE with a receipt of the transaction, and the
receipts from any subsequent returns, in order to receive a cash refund.
All orders of CONVERSE product during the promotion are subject to
availability of that CONVERSE product.
Improper use of this Promotion by you, including but not limited to its
publication or sale by you, is prohibited and it shall constitute a violation
of these Promotion Terms and Conditions and entitle us to stop you using or
benefiting from any Promotion.
To the extent permissible by law, CONVERSE shall not be liable for any loss
or damage resulting from the loss, theft or misuse of your Promotion.
CONVERSE reserves the right to withdraw, amend or extend Promotions at any
time, on reasonable written notice to you. However, if there are serious
grounds for CONVERSE to do so, then CONVERSE may withdraw or amend the
Promotion without notice to you if it has a valid reason (e.g. in the case of
widespread fraud or illegal activity).
For information about how CONVERSE processes your personal data, please see
https://www.converse.com/uk/en/customer-service?cid=privacy-and-terms.
If you have any questions about the promotion or these terms, please contact
us at CONVERSE Customer Service. Get Help with Returns, Ordering & Products.
These Terms and Conditions shall be governed by and construed in accordance
with the laws of the jurisdiction of the Netherlands. However, these Terms
and Conditions will not limit any consumer protection rights that you may be
entitled to under the mandatory laws of your country/region of residence and
if you do not live in the Netherlands, you will be able to bring a claim in
the courts of your country/region of residence under the applicable laws of
your country/region of residence.
* Converse In Box Gift Voucher: Special Offer Terms and Conditions
Redeem this promotional code to receive 15GBP/EUR off the total sum of all
Converse products per transaction, when spending 60GBP/65EUR.
This Discount Pass can only be used in: Converse.com in Austria, Belgium,
Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg, Netherlands,
Portugal, Spain, and United Kingdom.
ELIGIBILITY
• Start Date: 20th Feb 2024 at 10:00 AM CET
• End Date: 30th June 2024 at 11:59 PM CET
• Excludes "Limited edition" products for the first 48 hours after launch.
• This promotion cannot be combined with any other discount.
• Discount Pass can only be used for one transaction and is only valid
towards purchases above 65EUR/GBP.
CONVERSE PROMO CODE TERMS AND CONDITIONS
• CONVERSE Retail B.V at registered address Colosseum 1, 1213 NL Hilversum,
Netherlands, referred to in these Promotion Terms and Conditions as
“CONVERSE”, is responsible for this promotion.
• These Terms and Conditions govern your use of the Promotion.
• The instructions on how you can redeem this Promotion are included in the
communication to you notifying you of the Promotion (for example, in an email
to you or in our other marketing channels). Promotions are only valid for a
limited period of time specified in the communication to you and they cannot
be redeemed outside that time period.
• These Promotion Terms and Conditions are additional to the CONVERSE Terms
of Use : Privacy and Terms that will also apply to your purchase and use of
any CONVERSE products.
• To apply a Promo Code, you must enter it prior to completing the order of
the Converse
product where specified during the online checkout process. This Promotion
cannot be applied to previously placed orders of CONVERSE product.
• This Promotion is valid for Custom and Outlet styles.
• This Promotion may not be used in combination with any other discount
coupons, promo codes or special offers. This promotion cannot be combined
with the employee discount. The Promotion has no cash value and no cash or
credit alternative will be offered for it.
• If you return any CONVERSE products purchased during the Promotion, you
will receive a refund of the discounted price you paid for that returned
item.
• All orders of CONVERSE product during the promotion are subject to
availability of that CONVERSE product.
• Improper use of this Promotion by you, including but not limited to its
publication or sale by you, is prohibited and it shall constitute a violation
of these Promotion Terms and Conditions and entitle us to stop you using or
benefiting from any Promotion.
• To the extent permissible by law, CONVERSE shall not be liable for any loss
or damage resulting from the loss, theft or misuse of your promo code or
email.
• CONVERSE reserves the right to withdraw, amend or extend Promotions at any
time, on reasonable written notice to you. However, if there are serious
grounds for CONVERSE to do so, then CONVERSE may withdraw or amend the
Promotion without notice to you if it has a valid reason (e.g. in the case of
widespread fraud or illegal activity).
• For information about how CONVERSE processes your personal data, please see
Terms of Use.
• If you have any questions about the promotion or these terms, please
contact us at CONVERSE Customer Service. Get Help with Returns, Ordering &
Products.
• You agree to these Promotion Terms and Conditions and any other applicable
terms of use and acknowledge CONVERSE’s privacy policy before you can redeem
your Promotion.
• These Terms and Conditions shall be governed by and construed in accordance
with the laws of the jurisdiction of the Netherlands. However, these Terms
and Conditions will not limit any consumer protection rights that you may be
entitled to under the mandatory laws of your country of residence and if you
do not live in the Netherlands, you will be able to bring a claim in the
courts of your country of residence under the applicable laws of your country
of residence.
*
Converse Terms Of Sale
Please read these TERMS of Sale carefully before ordering Products online
from THe CONVERSE PLATFORM. Please note that these terms of sale APPLY TO
YOUR USE OF THE CONVERSE PLATFORM IN THE UNITED STATES ONLY AND include the
ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE.
APPLICABILITY
You are reading these Terms of Sale (“Terms of Sale”) because you are using a
Converse website, digital experience, social media platform, mobile app, or
one of our other products or services, all of which are part of Converse’s
Platform (“Platform”). These Terms of Sale create a legally binding agreement
between you and Converse and its affiliates (which we may refer to as
“Converse,” “we,” “us,” or “our”) regarding orders placed for products
available on the Platform. Converse may revise these Terms of Sale without
notice by posting revised Terms of Sale on its Platform. The Terms of Sale
posted on the Platform at the time you place your order on the Platform will
govern that purchase. Please read these terms carefully and check that the
details of your order are complete and accurate before submitting your order.
If you think that there is a mistake, please contact us. Converse’s Terms of
Use and Privacy Policy are incorporated herein by this reference.
PLACING ORDERS ON THE PLATFORM
ELIGIBILITY TO ORDER
To place an order on the Platform, you must be of legal age in your
jurisdiction of residence and a consumer - not a reseller.
NO PURCHASE FOR RESALE
The Platform is intended solely for Converse to sell Converse products
directly to end consumers, and therefore purchase of products for resale is
strictly prohibited. Purchase for resale means the purchase of a Converse
product by someone who resells, or intends to resell, the Converse product to
others (consumers, businesses or any third party). If Converse believes you
are involved in purchase for resale, Converse reserves the right to take any
action against you, including, without limitation, to restrict sales to you,
cancel your orders, and/or suspend or close your account.
HOW TO ORDER
You need an email address to place an order, and you may need to set your
browser to accept both (functional) cookies and pop-ups in order to be able
to use all the functionalities of the Platform, which includes designing
customized items, adding items to your shopping cart, and submitting your
order.
When you submit an order, we will send you an email acknowledging receipt of
your order. Our acceptance of the order takes place when the products are
shipped to you - we will send you an email confirming that the products have
been shipped (“Order Confirmation”). At this point a contract, containing
these Terms of Sale, comes into existence and is binding on you and us (the
“Contract”). We recommend that you print or download a copy of these Terms of
Sale and the relevant Order Confirmation for future reference. If we are
unable to supply you with a product, we will inform you of this in writing
and will not process the order.
Once your order is placed, you can check on its status at any time using the
Order Status link on Converse.com. Use your order number (which can be found
in your confirmation email), email address and billing zip code to sign into
Converse.com for up-to-date info on where your order is in the process. When
your order ships, we’ll send you a shipping confirmation email with tracking
information – so you can follow your shipment every step of the way. If you
have a Converse Account and were logged in when you placed your order, the
order information will appear within your order history in Your Account.
OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT
Fulfillment of all orders on the Platform is subject to availability. We
explicitly reserve the right not to accept your order for any reason. We also
reserve the right to cancel a Contract by written notice to you in the
following situations, without being liable for any damage or costs other than
repayment of any amount received from you in relation to the Contract we
cancelled:
• the product is not available or in stock;
• your billing information is not correct or not verifiable;
• your order is flagged by our security systems as an unusual order or an
order susceptible to fraud;
• we believe you are under the legal age of majority in your jurisdiction of
residence;
• we believe that you are a reseller;
• there was an error in the price displayed on the Platform;
• we could not deliver to the address provided by you;
• due to an Event Outside Our Control (see below); or
• in the event of misspelling, pricing or other errors or mistakes in the
Platform information.
DATA CHECK
When you submit your order, we may run some checks on it before it is
fulfilled. These checks may include verifying your address and checking for
fraud. We run partly automated checks on all purchases to filter out unusual
or suspect transactions, or transactions which can be identified as
susceptible to fraud. Suspected fraud on the Platform will be investigated
and if necessary prosecuted.
TITLE TRANSFER
The risk of loss and title for products purchased from Converse pass to you
upon our delivery to the carrier.
PRICE/PAYMENT
PAYMENT METHODS
You can find the available payment methods in the Payment Options section of
the Platform. We do not accept any method of payment other than those listed
in this section.
PAYMENT PROCESSING
Except with respect to pre-ordered or custom products, if you pay by
credit/debit card, we will deduct the amount due from your account as soon as
your order leaves our warehouse. Payments can only be processed if the
billing information can be verified.
PRICES AND CURRENCY
The product prices displayed on the Platform are in United States dollars and
the order total will include sales tax, as applicable. Shipping rates are
applied per order. Because sales tax rates and rules vary by state and local
jurisdiction, we apply sales taxes based on the shipping destination of your
order. You’ll see the estimated taxes in your cart during checkout, and exact
taxes will be calculated and charged at the time of shipping.
YOUR TOTAL PRICE
The total price specified in the final check-out screen includes tax and
shipping costs. This price will be recorded in the Order Confirmation, which
we recommend you print or download for future reference. If paying by credit
card, the total amount for your entire order will be reflected on your
statement.
PRICE CHANGES
The prices of the products will be as displayed on the Platform. Prices may
change from time to time, but changes will not affect any order which we have
confirmed in an Order Confirmation.
PROMOTIONS
Promotional codes are limited in nature, void where prohibited, and may
expire or discontinue with or without notice. Promotional codes may not be
copied, sold, or applied to prior or future purchases. They are not
redeemable for cash and are subject to cancellation or change at any time for
any reason. Items eligible for promotional discounts may be limited to stock
on hand.
SHIPPING & DELIVERY
DELIVERY – WHERE AND WHEN
Please refer to the Shipping & Delivery section of the Platform for dates and
the available delivery times and methods.
SPLIT DELIVERY
When possible, we try to deliver all items which you have ordered at the same
time. However, please note that an order for customized products may result
in split shipments. We reserve the right to split the delivery of your order,
for instance if part of your order is delayed. In the event that we split
your order, we will notify you of our intention to do so by sending you an
e-mail to the e-mail address provided by you at the time your order was
placed. You will not be charged for any additional delivery costs.
INSPECTION UPON DELIVERY
Upon delivery, please inspect the packaging for damage. If it appears that
the products are damaged, please do not accept the shipment and contact
Customer Service immediately.
SHIPPING RATES
Free standard shipping is available for all orders over $50.00, or for all
orders placed by Converse.com members. See the Shipping & Delivery section of
the Platform for additional delivery rates for standard and expedited
shipping.
RETURNS & CANCELLATIONS
CANCELLING ORDER BEFORE DELIVERY
We do try to process all orders as quickly as possible, but we might be able
to help if the order has not been shipped. Please check the status of your
order first by visiting the "Order status" link at the top right of the
Platform. If the status of your order is "Pending" or "On Hold" you may
cancel your order by contacting our customer service. Our customer service
agents will request a cancellation of your order at our warehouse. If
successful, they will send you an email and the cancellation will be free of
charge. If we’re unable to cancel your order, it will ship as scheduled. But
don’t worry – you can return it for any reason within 30 days, free of
charge. See details below.
RETURNING ORDERS AFTER DELIVERY
Whether you buy online or in-store, you may return your Converse.com purchase
for any reason for a refund or exchange within 30 days of the date of
delivery. After 30 days, Converse product must be unused, unworn, unwashed,
and untreated to receive a refund or exchange. For in-store purchases, bring
back your Converse products with your receipt for a full refund to the
original form of payment. Converse product purchased from another authorized
retailer or vendor cannot be returned to Converse.com or a Converse retail
store.
For online purchases, Converse.com offers free returns within the continental
U.S. Just use the return label included in your shipment. If your order did
not include a return label or if you’ve misplaced or discarded the label, you
can get a new one in a couple of ways:
* Simply enter your order number in the Order Status window.
* Contact our Customer Service Team.
* Or, you can always return your items to your nearest Converse store.
We stand behind our products. If your Converse products contain a defect not
caused by normal wear and tear, we want to know about it and more
importantly, get you back in the game. If it's been longer than 30 days since
your purchase was delivered, contact the Customer Service Team to discuss
your options. You may also have other rights that vary from state to state.
REFUND INFORMATION
After we receive and process your return, we’ll send you a confirmation email
and process your refund to your original form of payment within two business
days. Please note that it may take up to 10 additional business days for your
payment method to reflect the refund. Gift cards purchased on Converse.com
are not refundable. See additional Refund information here.
EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable
control, including, without limitation, strike, lock-out or other industrial
action by third parties, civil commotion, riot, invasion, terrorist attack or
threat of terrorist attack, war (whether declared or not) or threat or
preparation for war, fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster, or failure of public or private
telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of
our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and
the time for performance of our obligations will be extended for the duration
of the Event Outside Our Control.
If the Event Outside Our Control affects our delivery of a product to you, we
will arrange a new delivery date with you after the Event Outside Our Control
is over. In many circumstances, you may cancel the Contract if an Event
Outside Our Control takes place and you no longer wish us to provide the
products. Please see your cancellation rights under the Cancellations section
above.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a Contract to another
organization, but this transfer will not affect your rights or our
obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms of
Sale to another person if we agree in writing.
Each of the paragraphs of this Terms of Sale operates separately. If any
court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these
Terms of Sale, or if we do not enforce our rights against you, or if we delay
in doing so, that will not mean that we have waived our rights against you
and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will
not mean that we will automatically waive any later default by you. We will
not file a copy of the Contract between us.
* Converse By You: Special Offer Terms and Conditions
Redeem your unique promocode to receive 20GBP/EUR off each custom product
placed within your order.
Only one order can be placed with each promocode.
Maximum of 10 products per order.
Promo code can only be used on Converse.com in the following countries:
- Austria, Belgium, Denmark, Germany, Finland, France, Ireland, Italy,
Luxembourg,
Netherlands, Portugal, Spain, and United Kingdom
KEY DETAILS
* Start Date: 02nd August 2024 at 10:00 AM CET
* End Date: 02nd September 2024 at 10:00 AM CET
* Excludes "Limited edition" products for the first 48 hours after launch
* This promotion cannot be combined with other discounts
* Promocode can only be used for one transaction
TERMS AND CONDITIONS
* CONVERSE Retail B.V at registered address Colosseum 1, 1213 NL Hilversum,
Netherlands, referred to in these Promotion Terms and Conditions as
“CONVERSE”, is
responsible for this promotion.
* These Terms and Conditions govern your use of the Promotion.
* The instructions on how you can redeem this Promotion are included in the
communication to you notifying you of the Promotion. Promotions are only
valid for a
limited period of time specified in the communication to you and they cannot
be redeemed
outside that time period.
* These Promotion Terms and Conditions are additional to the CONVERSE Terms
of Use
(https://www.converse.com/nl/en/terms-of-use/privacy-and-terms.html that will
also
apply to your purchase and use of any CONVERSE products.
* To apply a Promo Code, you must enter it prior to completing the order of
the Converse
product where specified during the online checkout process. This Promotion
cannot be
applied to previously placed orders of CONVERSE product.
* This Promotion is only valid for Custom styles.
* This Promotion may not be used in combination with any other discount
coupons, promo
codes or special offers. This promotion cannot be combined with the employee
discount.
* If you return any CONVERSE products purchased during the Promotion, you
will receive
a refund of the discounted price you paid for that returned item. You will
need to provide
CONVERSE with a receipt of the transaction, and the receipts from any
subsequent
returns, in order to receive a cash refund. The Promotion has no cash value
and no cash or credit alternative will be offered for it.
* All orders of CONVERSE product during the promotion are subject to
availability of that
CONVERSE product.
* Improper use of this Promotion by you, including but not limited to its
publication or sale
by you, is prohibited and it shall constitute a violation of these Promotion
Terms and
Conditions and entitle us to stop you using or benefiting from any Promotion.
* To the extent permissible by law, CONVERSE shall not be liable for any
loss or damage
resulting from the loss, theft or misuse of your promo code or email.
* CONVERSE reserves the right to withdraw, amend or extend Promotions at any
time, on
reasonable written notice to you. However, if there are serious grounds for
CONVERSE to
do so, then CONVERSE may withdraw or amend the Promotion without notice to
you if it
has a valid reason (e.g. in the case of widespread fraud or illegal
activity).
* For information about how CONVERSE processes your personal data, please
see
https://www.converse.com/nl/en/terms-of-use/privacy-and-terms.html.
* If you have any questions about the promotion or these terms, please
contact us at
CONVERSE Customer Service. Get Help with Returns, Ordering & Products.
* You agree to these Promotion Terms and Conditions and any other applicable
terms of
use and acknowledge CONVERSE’s privacy policy before you can redeem your
Promotion.
* These Terms and Conditions shall be governed by and construed in
accordance with the
laws of the jurisdiction of the Netherlands. However, these Terms and
Conditions will not
limit any consumer protection rights that you may be entitled to under the
mandatory
laws of your country of residence and if you do not live in the Netherlands,
you will beable to bring a claim in the courts of your country of residence
under the applicable laws
of your country of residence.
* SIZE CHART
* CUSTOMISE YOUR SNEAKERS
* PRODUCT MATERIALS AND TECHNOLOGY
* PRODUCT CARE
* SIZE CHART
HOW DO I MAKE SURE I AM SELECTING THE CORRECT SIZE?
If you're not sure what size you wear in Converse, use our size charts to
determine the best fit for all of our sneakers and apparel. As you shop, you
can find links to the appropriate charts on each individual product page.
* CUSTOMISE YOUR SNEAKERS
What is Converse By You?
What personal ID's are allowed on custom product?
Can I cancel a Converse By You order?
How long does it take to build and deliver a Converse By You order?
How do I customise a sneaker on Converse.com?
Can I return a Converse By You order?
What shipping options are available with a Converse By You order?
WHAT IS CONVERSE BY YOU?
Converse allows you to express your own style by personalising select
Converse products. Customise your product with a range of different colors,
materials and even a Personalised ID.
Customisable options vary by product. Converse Custom products are made to
order and arrive in 3-4 weeks.
WHAT PERSONAL ID'S ARE ALLOWED ON CUSTOM PRODUCT?
While we honour many Personal ID's, at times we must decline Personal ID's
that may otherwise seem unobjectable.
While designing products on Converse.com, you may find that certain Personal
ID's are not allowed by receiving a message on the site that says "Sorry, the
ID you entered does not fit within our guideline". When this happens, please
enter a new ID.
In other cases, your Personal ID may pass the initial on-site filter, but may
be declined after manual review. In these instances, you will be notified via
email.
A Personal ID may be declined at Converse's sole discretion, including, but
not limited to the following reasons: violation of a trademark or other
intellectual property rights, profanity, or inappropriate slang.
CAN I CANCEL A CONVERSE BY YOU ORDER?
Once the order has been placed you won't be able to cancel this order.
Converse By You products can be returned for any reason within 30 days of the
delivery date. Please see the Converse By You returns policy for more
details.
HOW LONG DOES IT TAKE TO BUILD AND DELIVER A CONVERSE BY YOU ORDER?
Converse Custom products are made to order and arrive in 3-4 weeks.
HOW DO I CUSTOMISE A SNEAKER ON CONVERSE.COM?
Converse allows you to express your own style by personalising select
Converse products. Converse By You is available here
CAN I RETURN A CONVERSE BY YOU ORDER?
Products created through Converse By You can be returned for any reason
within 30 days of the delivery date. Please see the Converse returns policy
for more details.
CONVERSE BY YOU RETURN PROCESS
All Converse By You product returns are free. Please contact us in order to
provide your return label.
After completing your return and getting your return label, prepare your
parcel and send your return to us.
Converse will process your return and refund as quickly as possible after
receiving your parcel. Learn more about Converse refund time frames.
DEFECTIVE PRODUCT
If your Converse By You product has a material or workmanship flaw, Converse
will accept your returns if the order was purchased on Converse.com less than
two years ago and inspectors confirm the product contains a flaw. Please
include a letter with your online return explaining the issue.
WHAT SHIPPING OPTIONS ARE AVAILABLE WITH A CONVERSE.COM CONVERSE BY YOU
ORDER?
There is only 1 shipping option available for Converse By You orders.
Custom Product are built and shipped in the quickest fashion possible. The
delivery time for Custom product is 3-4 weeks once the order is successfully
processed.
* PRODUCT MATERIALS AND TECHNOLOGY
What is a gum rubber sole?
What materials are restricted from Converse products?
How can I verify authentic Converse products?
What warranties does Converse have on its products?
WHAT IS A GUM RUBBER SOLE?
The gum rubber sole is usually implemented into sports shoes developed for
indoor, hardcourt sports, such as squash, badminton, and tennis. There are
some advantages to a gum rubber sole:
1) The rubber does not leave marks upon a hard court surface.
2) The rubber heats up as you play, providing additional grip.
3) It is Natural Rubber as opposed to synthetic and can be cured by
vulcanizing.
4) It is usually a tan or brown color.
WHAT MATERIALS ARE RESTRICTED FROM CONVERSE PRODUCTS?
A complete list can be found here:
https://about.nike.com/pages/chemistry-restricted-substances-list
HOW CAN I VERIFY AUTHENTIC CONVERSE PRODUCTS?
Converse is aware that there are counterfeit products in the market and is
working to eliminate the problem. If the product was not purchased directly
from Converse or an authorized Converse retailer, Converse cannot address
specific questions about the product's authenticity. If you believe you
purchased counterfeit or unauthentic Converse product, please contact and
resolve your issue with the seller.
Note: Claims initiated through Converse will not be accepted if the product
is deemed to be counterfeit. Purchasing products from unauthorized retailers,
unauthorized websites or auction websites is done at your own risk. Be
cauntious of websites that offer substantial discounts, early product
releases, or products that are sold out elsewhere.
WHAT WARRANTIES DOES CONVERSE HAVE ON ITS PRODUCTS?
In most cases, Converse.com orders can be returned for any reason within 30
days of the delivery date. If it's been more than 30 days, you can still
return your order for a full refund if the product is unused. Some
restrictions apply:
* Some Converse products have specific written guarantees and/or warranties.
Please read the label, hang tag or warranty card for specific guidelines and
return information.
CONVERSE BY YOU RETURNS
Customised Converse products can be returned for any reason within 30 days.
See the Converse By You returns process.
DEFECTIVE/FLAWED PRODUCT
Converse stands behind all of its products. If your product has a workmanship
or material flaw, support is available depending on your place of purchase.
Some Converse products have specific written guarantees and/or warranties.
Please read the label, hang tag or warranty card for specific guidelines and
return information.
Converse.com purchases: Flawed shoes, apparel and gear can be returned if
purchased less than two years ago. Follow the online return steps above and
please include a letter with your return explaining the issue.
* PRODUCT CARE & REPAIR
How do I clean my sneakers?
What warranties does Converse have on its products?
HOW DO I CLEAN MY SNEAKERS?
Caution: When attempting to clean your Converse sneakers, please test the
cleaning process on a section of the sneaker which is not visible, such as
the outer edges of the tongue. This is to ensure that the mild soap used does
not affect the color or material.
Canvas: Using a damp cloth, rub gently with lukewarm water and mild soap. DO
NOT MACHINE WASH OR DRY.
Leather/Synthetic: Using a damp cloth, rub gently with lukewarm water and
mild soap. DO NOT MACHINE WASH OR DRY.
Suede: Brush away dirt with a suede brush, when dry. DO NOT USE WATER. DO NOT
MACHINE DRY.
Drying: Dry at room temperature, stuff with paper to help maintain their
shape. Change paper occasionally throughout drying process. To prolong the
life, DO NOT APPLY DIRECT HEAT.
WHAT WARRANTIES DOES CONVERSE HAVE ON ITS PRODUCTS?
In most cases, Converse.com orders can be returned for any reason within 30
days of the delivery date. If it's been more than 30 days, you can still
return your order for a full refund if the product is unused. Some
restrictions apply:
* Some Converse products have specific written guarantees and/or warranties.
Please read the label, hang tag or warranty card for specific guidelines and
return information.
BLANK CANVAS RETURNS
Customised Converse products can be returned for any reason within 30 days.
See the Blank Canvas returns process.
DEFECTIVE/FLAWED PRODUCT
Converse stands behind all of its products. If your product has a workmanship
or material flaw, support is available depending on your place of purchase.
Some Converse products have specific written guarantees and/or warranties.
Please read the label, hang tag or warranty card for specific guidelines and
return information.
Converse.com purchases: Flawed shoes, apparel and gear can be returned if
purchased less than two years ago. Follow the online return steps above and
please include a letter with your return explaining the issue.
CALL OUR CONSUMER SERVICE TEAM
+442035142048
PHONES ARE OPEN MON-FRI 8AM - 8PM AND SAT FROM 10AM - 6PM
OR
SEND US AN EMAIL
helpme.europe@converse.com
EXPECT TO HEAR BACK FROM US IN 1 BUSINESS DAY.
CALL OUR CONSUMER SERVICE TEAM
+442035142048
PHONES ARE OPEN MON-FRI 8AM - 8PM AND SAT FROM 10AM - 6PM
OR
SEND US AN EMAIL
helpme.europe@converse.com
EXPECT TO HEAR BACK FROM US IN 1 BUSINESS DAY.
* OUR STORY
* TERMS OF USE
* PRIVACY AND COOKIE POLICY
* OUR SUPPLY CHAIN
* RETAIL STORES
* DEALERS
* WHAT WE DO / WHAT WE DON’T
* CREATE AT HOME FAQ
* OUR STORY
In some ways, you know us. Converse has been making Chuck Taylor All Star and
One Star sneakers since we started over a century ago, and now we work to
make new street style classics. What you wear defines sport, street, and
creative culture, and we’ve been redefining it with you all along. When you
wear Converse products, you create a culture of authentic street style simply
by being yourself. Whether they’re on the feet of a ‘70’s basketball star in
a history book or on the street with you today, Chucks have always signified
cool...because you wear them. We don’t know where you’ll go, but we know
you’ll take Converse to the future with you.
* CONVERSE NETHERLANDS B.V 'S WEBSITE TERMS OF USE
Please also visit our Privacy Policy section for information explaining the
information we collect and how we use it.
Date of Last Revision: 14 July 2015
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. This
website is operated by Converse Netherlands B.V, a company registered under
the laws of the Netherlands and with its registered address at Colosseum 1,
1213 NL, The Netherlands (collectively, "us", "we" or "Converse"). By
accessing or using Converse's websites or digital services (collectively the
"Website") you signify that you have read, understand and agree to be bound
by these Terms of Use ("Terms of Use") and any other applicable law, whether
or not you are a registered member of Converse. The Terms of Use (together
with the documents referred to in them) tell you (i) the terms on which
Converse supplies the products listed on the Website including digital
products (“Products”); and (ii) the terms of use of the Website. If you are
between 16 and 18 years old, you must obtain your parent/guardian's
permission to register for the Website, purchase Products from the Website
and post User Generated Content (as described in Section B of these Terms of
Use).
SECTION A: BUYING PRODUCTS FROM THE WEBSITE
1 INFORMATION WHICH CONVERSE IS REQUIRED TO GIVE YOU
A description of the main characteristics of the Products is contained on the
Website. Such a description will be contained in the Order Confirmation
mentioned in paragraph 2.
The price of Products (including delivery and packaging charges) and
arrangements for payment is as described in paragraphs 8 and 9.
The arrangements for delivery of Products are as shown at delivery page. By
accepting these Terms of Use, you are agreeing to a later delivery date as
specified in the link. Other details of delivery are set out in paragraph 10.
You have a right of cancellation as set out in paragraph 5.
The technical means for concluding the contract to buy Products are set out
in paragraph 2. If you have made a mistake in inputting information, please
click on the back arrow and you will be able to change it.
2 PLACING AN ORDER.
The Website shopping pages will guide you through the steps you need to take
to place an order. All orders placed through the Website constitute an offer
to buy the Product are subject to Converse's acceptance. In order to place an
order on our Website, you must be 16 years of age or older and be a consumer
i.e. an individual acting outside his or her business and not a reseller. If
you are between 16 and 18 years old, you must obtain your parent/guardian's
permission to register for the Website, purchase Products from the Website
and post User Generated Content (as described in Section B of these Terms of
Use). If we discover that you have misled us or you misrepresent your age we
shall be entitled to delete your account without warning, terminate the
contract between us and/or to pursue any legal remedies that Converse may
have.
You need an e-mail address to place an order, and you need to set your
browser to accept both cookies and pop-ups in order to make full use of the
Website, which includes designing items, adding items to your shopping cart
and checking out from our stores. You must also have Flash downloaded to
design your own shoes.
Placing an order on the Websites is easy.
a) Find the Product(s) you want
b) Add the Product(s) to your shopping cart.
c) Proceed to checkout.
Select delivery and billing options.
Review your order.
Submit your order.
Receive an online order confirmation (“Order Confirmation”).
Once we have received your order, an automated confirmation of receipt will
be displayed on the Website. Please note that this does not mean that your
order has been accepted or that a contract has been made. Converse will
confirm acceptance to you by sending you an Order Confirmation by e-mail
which confirms that Converse has accepted your order and that the Product is
ready for or has been dispatched. The contract between us (the “Contract”)
will only be formed when Converse sends you the Order Confirmation. We
strongly suggest that you print or download your Order Confirmation for
future reference.
We explicitly reserve the right not to accept your order, for any or no
reason. If your credit card has already been charged for an order that is
later cancelled, Converse will issue you a refund.
The Order Confirmation will include the following information:
· description of the Product ordered;
· the price of the Product ordered (including
delivery and any packaging charges), including all VAT and other taxes;
· confirmation of the arrangement for payment,
delivery and performance of the order;
· details of your right to cancel the order and
a model cancellation form;
· details of Converse’s legal duty to supply
goods in conformity with the Terms of Use;
· Converse’s identity, address and contact
details, and how you can complain; and
· any after-sales services and guarantees.
The Contract will relate only to those Products whose dispatch (or readiness
for despatch) Converse confirms in the Order Confirmation. Converse will not
be obliged to supply the remaining Products which may have been part of your
order until the dispatch of such Products has been confirmed in a separate
Order Confirmation.
We also reserve the right to cancel any Contract in (amongst others) the
following situations, without being liable for any damage or costs:
· the Product is not available / in stock (any
payments already made will be refunded);
· your billing information is not correct or not
verifiable;
· your order is flagged up by our security
systems as an unusual order or an order susceptible to fraud;
· your bank transfer payment is not received
within 12 calendar days after acceptance of your order;
· we have reason to believe you are under 16;
· we have reason to believe that you are a
reseller;
· there was an error in the price quote;
· we could not deliver to the address provided
by you.
3 RISK AND TITLE
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when Converse receives full
payment of all sums due in respect of the Products, including delivery
charges.
4 DATA CHECK
When you send us your order, we may run some checks on it before it is
fulfilled. These checks may include verifying your address, creditworthiness,
and checking for fraud. As to the latter: we run partly automated checks on
all purchases to filter out unusual or suspect transactions, or transactions
which can be identified as susceptible to fraud. Suspected fraud on the
Website will be investigated and if necessary prosecuted. By submitting your
order, you agree to this.
5 CANCELLATIONS
As you are contracting as a consumer, you have a statutory right to cancel a
Contract if you change your mind for any reason. The provisions below set out
your legal right to cancel. Further advice about your legal right to cancel
the Contract is available from your local Citizens Advice Bureau or Trading
Standards office.
You may cancel the Contract at any time from the date of the Order
Confirmation up to the end of the 14th day after the day of receipt of the
Product by you or the person specified by you for delivery. If the Contract
is for multiple Products which are delivered on separate days, you have until
the end of the 14th day after the day of receipt of the last Product which is
part of the order to cancel the Contract for any of the Products.
For example: if you receive an Order Confirmation on 1 January and you
receive a Product on 10 January, you may cancel at any time between 1 January
and the end of the day on 24 January.
To cancel the Contract, you must inform us of your intention to cancel the
Contract. The easiest way to do so is to complete the cancellation form
available in the Schedule at the end of these Terms of Use which will also
have been provided with the Order Confirmation. If you use this method
Converse will email you to confirm it has received your cancellation.
Alternatively, you can email us at helpme.europe@converse.com. If you send
us your cancellation notice by email or by post, then your cancellation is
effective from the date you send us the email or post the letter to us.
If you exercise the right, you will receive a full refund of the price paid
for the Products in accordance with Converse’s refunds policy (set out
below). When exercising the cancellation right, you must return the Products
to us immediately (as set out below).
You are entitled to a reasonable opportunity to inspect the Products (which
will include removing them from their packaging and trying them on). At all
times, you must take reasonable care of the Products and must not let them
out of your possession. If you are in breach of your obligations to take
reasonable care in this paragraph, Converse will have a claim against you and
may deduct from the refund costs incurred by us as a result of the breach.
Details of this statutory right, and an explanation of how to exercise it,
are also provided in the Order Confirmation. This provision does not affect
your statutory rights.
The cancellation right described in this paragraph is in addition to any
other right that you might have to reject the Products, for instance because
they are faulty or misdescribed as set out in paragraph 6 below.
6 RETURNS
As explained above, orders for Bespoke Products cannot be cancelled. You are
however entitled to return your order in accordance with the return
procedures and conditions below.
Returning orders after delivery – defectives
You are entitled to return Products (including Bespoke Products) delivered to
you in the event that they are defective or otherwise do not conform to the
quantity, quality, standards or description shown on your Order Confirmation
when you received them. You can do so within 6 months after you notice the
defect. This does not affect your statutory rights. In the event your claim
is justified, the purchase price and the shipping costs will be refunded
without deduction. For practical information on how to return Products, visit
our help section.
Returning orders after delivery – for any other reason
If you are for whatever reason not happy with the Products you ordered, you
may return the Products delivered to you within thirty (30) calendar days
after delivery, without giving us any reason, as long as:
· the Products are unwashed and not used in any
way (you are allowed to try garments or shoes on for fit, unless we have
indicated otherwise - but you cannot wear them);
· the Product is in its original, undamaged
packaging (a carefully opened package will not be considered damaged);
· the Product is complete: e.g. both items of a
pair must be returned;
· the Product has not been tampered with.
7 OUR REFUNDS POLICY
When you return a Product to Converse, a refund will be issued as follows:
Right of Cancellation exercised: where you have validly returned a Product
under your right of cancellation described in paragraph 5, Converse will
refund the full amount paid by you for the Product, including the cost of
delivery to you. Please also note that Converse is permitted by law to
reduce your refund to reflect any reduction in the value of the Product, if
this has been caused by your handling them in a way contrary to the
conditions specified in these terms or which would not be permitted in a
shop. If Converse refunds you the price paid before it was able to inspect
the Product and later discovers you have handled it in an unacceptable way,
you must pay Converse an appropriate amount.
Defective Products: where you have validly returned a Product to Converse
because it is defective or for some other reason for which Converse is
responsible, Converse will inspect the Product and, where that Product is
defective, either repair or replace the Product or, if not possible, refund
the full amount paid by you for the Product together with any applicable
delivery charges and the reasonable cost incurred by you in returning the
Product.
Other returns: where you have returned a Product in circumstances other than
as set out above (which includes rejecting a non-defective Product outside
the cancellation period), any repair, replacement or refund (in that order)
will be at Converse’s discretion. If Converse does agree to provide a repair,
replacement or refund, Converse will not refund the cost of delivery to you
and Converse will not reimburse the cost incurred by you in returning the
Product.
Converse will process any refund due to you within the deadlines below:
if you have received the Product and Converse has not offered to collect it
from you: 14 days after the day on which Converse receives the Product back
from you or, if earlier, the day on which you provide us with evidence that
you have sent the Product back to us; or
if you have not received the Product or you have received it and Converse has
offered to collect it from you: 14 days after you inform us of your decision
to cancel the Contract.
Converse will refund you using the same means of payment that you used for
the transaction.
Legal ownership of a Product will immediately revert to Converse if Converse
refunds any such payment to you.
For practical information on how to return and for refund timelines, visit
our help section. Please read the help section information and follow the
directions carefully in order to prevent unnecessary delay
Returning gifts
You may return a gift as long as you have the original order number. See the
above Returns paragraph for details.
8 PAYMENT METHODS
We accept the following forms of payment: PayPal, American Express, Visa and
Mastercard. Use of third party payment providers e.g. PayPal is subject to
that third party provider’s own terms and conditions and privacy policy.
There are links to these from the PayPal payment pages. You can find out more
about PayPal at their website http://www.paypal.co.uk.
9 PRICES AND CURRENCY
The Product prices displayed on the Websites are inclusive of Value-Added
Tax. Shipping rates are applied per order. Prices are quoted in GBP.
The total price specified in the final check out screen includes tax and
shipping costs. The prices are quoted in the Order Confirmation, which you
can print or download for future reference. If paying by credit card, the
total amount for your entire order will be reflected on your statement in
your local currency.
Please transfer only the exact amount specified on the Order Confirmation,
and make individual transfers per order, using the unique reference number
stated in your order confirmation.
Price changes
The product prices displayed on the Websites may be subject to change. We
reserve the right to change prices without notice. Subject to the paragraph
on Pricing Errors below, the prices as displayed at the moment of purchase
are the prices applicable to that purchase.
Pricing errors
Please note that even though the Websites are composed with care, it is
possible that the pricing information on our Websites contain errors. We are
not bound by our offer and we reserve the right to cancel your purchase in
the event of such error.
10 DELIVERY
Your order will be fulfilled by the delivery date set out in the Order
Confirmation or, if no delivery date is specified, then within 30 days of the
date of your order, unless there are exceptional circumstances. If a Product
(or substitute product) is unavailable so that Converse cannot deliver it to
you within 30 days of your order, Converse will contact you and either agree
a later delivery date or permit you to cancel the Contract, in which case
Converse will refund all monies paid in accordance with Converse’s refunds
policy.
Shipping Information
Standard orders are shipped directly from our warehouse in Germany. Tracking
is provided and will be sent to the email address you provided when you
placed the order.
Our shipping method to the UK is via ParcelForce. We will not deliver to
P.O., APO, or FPO Boxes.
Shipping cost is £5.50 per order. For more information, please call
+442035142048.
Order processing only allows an order to be delivered to one delivery
address.
You should inspect the Products within a reasonable time after their receipt.
Upon delivery, please inspect the packaging for damage. If it appears that
the Products are damaged, please do not accept the shipment. We will refund
the purchase price and all delivery costs as soon as the warehouse has
handled your return.
11 BESPOKE PRODUCTS
For most Bespoke Products, you can submit a combination of letters, spaces
and numbers to form an ID – a personalized message that appears on your
creation. While we honor most IDs, we cannot honor all of them. Some may
contain trade marks or intellectual property rights of third parties, or the
names of certain professional sports teams, athletes or celebrities that you
(or Converse) does not have the right to use. Others may contain material
that we consider inappropriate or simply do not want to place on our
Products. Unfortunately, at times this means that we may decline IDs that may
otherwise seem unobjectionable. If your ID is, in our sole opinion,
unacceptable, your order may be immediately rejected or your purchase will be
cancelled at a later stage – if so, you will be notified by e-mail. Converse
reserves the right to reject any ID’s after they have been submitted to
Converse.
12 CONSUMER ACKNOWLEDGEMENTS RELATING TO CUSTOMISATION
Both your design of the Bespoke Product (the color combination etc) and the
personalization shall be created by yourself, or, to the extent this is not
the case, you hereby guarantee that you are authorised to use the design or
the personalisation created by someone else.
Please understand that whilst we have the right to decline your
personalisation or your design, you are solely responsible for your design
and personalisation, and we have no obligation to review or decline your
design and personalisation.
You agree that Converse will own all intellectual property rights in the
design or personalisation of your Bespoke Products and/or ID. By submitting
the design or personalisation of your Bespoke Products and/or ID to Converse,
you transfer all intellectual property rights in the Bespoke Products and/or
ID that automatically vest in you by operation of law to Converse. To the
extent such transfer is not valid, you grant to Converse an exclusive, fully
paid, perpetual, royalty free licence to use your design and personalization
in the widest sense of the word, including but not limited to copy, edit,
modify, publicly display, digitize, reproduce and distribute, and to
sublicense (parts of) this right as we see fit.
You agree and understand that you shall have no claim against Converse or any
other party in the event a design or personalization and/or ID similar to
yours is used or designed. We expect you to follow the same rules in respect
of the design or personalisation of your Bespoke Products and/or ID that
apply to User Generated Content as set out in paragraph 16a below.
SECTION B: WEBSITE TERMS OF USE
13 WEBSITE USE RESTRICTIONS
You may use the Website only for your own non-commercial use to participate
in the Website or to place an order or purchase the Products. Any other use
is prohibited unless agreed to by Converse in writing. You agree not to
change or delete any ownership notices from materials downloaded or printed
from the Website. You agree not to modify, copy, translate, broadcast,
perform, display, distribute, frame, reproduce, republish, download, display,
post, transmit or sell any intellectual property or content appearing on the
Website, including User Generated Content (defined below), without Converse's
prior written consent, unless it is your own User Generated Content that you
legally post on the Website. You agree not to use any data mining, robots,
scraping or similar data gathering methods. Nothing in these Terms of Use
shall be interpreted as granting any licence of intellectual property rights
to you.
14 SAFEGUARD YOUR USERNAME/PASSWORD
You are responsible for any actions that take place while using your Converse
account. Keep your username/password secure and do not allow anyone else to
use your username/password to access the Website. You agree to notify
Converse immediately of any unauthorized use of your Converse account.
Converse is not responsible for any loss that results from the unauthorized
use of your username/password, with or without your knowledge.
15 INTELLECTUAL PROPERTY
As between you and us, all intellectual property in the Products and the
Bespoke Products which subsists now or at any time in the future shall
without limitation vest in and be the absolute property of us.
All intellectual property on the Website is owned by Converse or its
licensors, which includes materials protected by copyright, trademark, or
patent laws. All trademarks, service marks and trade names (e.g., the
CONVERSE name, the Star and Chevron Design and the Chuck Taylor Ankle Patch)
are trademarks or registered trademarks of Converse.
16 USER GENERATED CONTENT
"User Generated Content" is communications, materials, information, opinions,
photos, profiles, messages, notes, website links, text information, music,
videos, designs, graphics, sounds, and any other content that you and/or
other Website users publish, display, upload, disclose, transmit, store,
share or otherwise make available ("post") on or through the Website, except
to the extent the content is owned by Converse.
a. Posting Rules: User Generated Content and User Conduct
Be Responsible.
You are solely responsible for your User Generated Content, your interactions
with other users and your activity on the Website. Do not take any action or
post anything that may expose Converse or its users to any harm or liability
of any type.
Be Relevant and Constructive.
Stay on topic and post only constructive comments and questions. Unless the
Website feature asks for it, don't talk about policies, future products,
speculations or rumors about Converse and Converse products, or anything else
off topic.
Be Courteous and Appropriate.
Flaming and insults are prohibited. Do not post User Generated Content, or a
link to a website, that, in Converse's sole discretion, is illegal,
offensive, libelous, defamatory, infringing, inflammatory, deceptive,
inaccurate, misleading, malicious, fraudulent, false, indecent, harmful,
harassing, intimidating, threatening, hateful, abusive, vulgar, obscene,
pornographic, violent, sexually explicit, invasive of privacy, publicity,
intellectual property, proprietary or contractual rights, offensive in a
sexual, racial, cultural, or ethnic context, will harm or threaten the safety
of others, or is otherwise objectionable. Do not post photos or videos of
another person without that person's consent. Do not "stalk," intimidate,
abuse, harm or harass another Website user or person.
Be Private.
Do not post personal information, including your email address, IM address,
or phone number. Do not collect or solicit personally identifiable
information from other Website users or send unsolicited emails or other
communications. Do not collect, use or post on the Website the private
information of anyone else without their consent or for illegal purposes,
including without limitation addresses, phone numbers, email addresses,
social security numbers and credit card information.
Be Personal.
The Website is not to be used for any commercial purpose. Do not post any
advertising, solicitation or commercial content whatsoever on the Website or
accept payment from a third party in exchange for your performing commercial
activity on the Website. Do not post any User Generated Content that involves
the transmission of "junk mail," "chain letters," or unsolicited mass mailing
or "spamming." Do not use automated scripts to collect information from, or
otherwise interact with, the Website.
Be Yourself.
Do not impersonate any person or entity, including without limitation
athletes or Converse employees. Do not misrepresent yourself, your age or
your affiliation with any person or entity. Do not register for more than one
Converse account, register a Converse account on behalf of another
individual, group or entity, or sell or transfer your profile or account. Do
not use or attempt to use another person's account, username or password.
Be Original.
You promise that you own or control all rights in any User Generated Content
that you post on the Website. You are responsible for ensuring that any User
Generated Content that you post does not, and will not, infringe or violate
anyone else's rights, including copyright, trademark, patent, trade secret,
privacy, publicity or other personal or proprietary rights. You promise not
to submit User Generated Content unless you are the owner or have permission
from the owner to post such User Generated Content and grant Converse all of
the license rights granted in these Terms of Use.
Be Legal.
Do not post any User Generated Content, take any action or use the Website in
a way that violates any law, would create liability or promotes illegal
activities. Do not take any action on the Website designed to interfere,
disrupt, damage, disable, overburden or limit the functionality of any
computer software or hardware, telecommunications equipment or the Website.
Do not post User Generated Content that contains software viruses, programs
or other computer code. Do not circumvent or modify any Website security
technology or software.
b. General Rules for User Generated Content
User Generated Content is Not Prescreened
Converse does not guarantee to prescreen User Generated Content. Converse
does not guarantee the Website will be free from User Generated Content that
is inaccurate, deceptive, offensive, threatening, defamatory, unlawful or
otherwise objectionable. Converse is merely acting as a passive channel for
such distribution and is not undertaking any obligation or liability relating
to any User Generated Content or activities of users on the Website. Even in
the event Converse chooses to monitor any User Generated Content, Converse
assumes no responsibility for, or any obligation to monitor or remove, such
User Generated Content. Converse reserves the right to edit, remove, or
refuse to post any User Generated Content or terminate your registered
account for any reason.
Converse's Rights to Your Posting
Your User Generated Content is not confidential or proprietary. You grant,
and warrant that you have the right to grant, to Converse a non-exclusive,
non-revocable, worldwide, transferable, royalty-free, perpetual right to use
your User Generated Content in any manner or media now or later developed,
for any purpose, commercial, advertising, or otherwise, including the right
to translate, display, reproduce, change, create derivative works,
sublicense, distribute, assign and commercialize without any payment due to
you.
Complaints
Immediately notify Converse in writing of any objectionable content appearing
on the Website. Converse will make good faith efforts to investigate
allegations that any User Generated Content violates these Terms of Use but
makes no promise that it will edit or remove any specific User Generated
Content.
Copyright Infringement Complaints
We respect the intellectual property rights of others and we prohibit users
from posting on the Converse Website any content that violates another
party’s intellectual property rights. If you believe that your work has been
improperly copied and posted on the website, please us know.
17 LINKS
The Website may contain links to websites operated by other companies.
Converse does not endorse, monitor or have any control over these linked
websites, which have separate terms of use and privacy policies. Converse is
not responsible for the content or policies of linked websites and you access
such websites at your own risk.
18 PUBLISHED ACTIVITY
Converse allows you the option to publish about the actions you take on
Converse’s Website to Facebook, Twitter and other social platforms. Converse
does not control which information gets disseminated on participating social
platforms. You agree to allow Converse to check your Converse cookies when
you are visiting participating social platforms, and allow Converse to
receive information about your use of those social platforms.
19 INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Converse, its officers,
directors, employees, agents, licensors and suppliers from and against all
claims, losses, liabilities, expenses, damages and costs, including, without
limitation, attorneys’ fees, arising from or relating in any way to your User
Generated Content, your use of content on the Website, your use of the
Website, your conduct in connection with the Website or with other Website
users, or any violation of these Terms of Use, any law or the rights of any
third party.
20 PRIVACY
Our Privacy Policy, which is incorporated into these Terms of Use by this
reference, further describes the collection and use of information on this
Website.
21 USER INTERACTION DISCLAIMER
You are solely responsible for your interactions with other Website users,
whether online or offline in person. Converse is not responsible or liable
for any loss or damage resulting from any interaction with other Website
users or persons you meet through the Website. You agree to take reasonable
precautions in all interactions with other users on the Website, whether
online or offline, and conduct any necessary investigation before meeting
another person. In addition, you agree to review Converse’s Privacy Policy
prior to using this Website. Converse is under no obligation to become
involved with any user dispute, but may do so at its own discretion.
22 WARRANTY DISCLAIMER
Converse is not responsible or liable for any User Generated Content or other
content posted on the Website (“Content”) or for any offensive, unlawful or
objectionable content you may encounter on or through the Website. The
Website, User Generated Content, Content, and the materials and products on
this Website are provided “AS IS” and without warranties of any kind. To the
fullest extent permitted by law, Converse disclaims all warranties, express
or implied, including, but not limited to, implied warranties of title,
merchantability, fitness for a particular purpose and non-infringement.
Converse cannot guarantee and does not promise any specific results from use
of the Website. Converse does not represent or warrant that the Website will
be uninterrupted or error-free, that any defects will be corrected, or that
this Website or the server that makes the Website available are free of
viruses or anything else harmful. To the fullest extent permitted by law,
Converse does not make any warranties or representations regarding the use of
the materials or Content in the Website in terms of their correctness,
accuracy, adequacy, usefulness, reliability or otherwise. You understand and
agree that you download or otherwise obtain Content (including any mobile
client) at your own risk, and that you will be solely responsible for your
use and any damage to your mobile device or computer system, loss of data or
other harm of any kind that may result. Converse reserves the right to change
any and all Content and other items used or contained in the Website at any
time without notice. Some states do not permit limitations or exclusions on
warranties, so the above limitations may not apply to you.
23 LIMITATION OF LIABILITY
If Converse breaches these Terms of Use Converse will be responsible for any
losses which you suffer as long as they were reasonably foreseeable to both
you and us.
Converse does not in any way exclude or limit its liability for:
- death or personal injury caused by its negligence;
- fraud or fraudulent misrepresentation;
- any other loss which cannot be excluded by applicable law.
The maximum reimbursement of the above damages will (if applicable) be the
purchase price of the Products concerned. We shall not be liable for damage
incurred by a third party resulting from the use of any of our Products. We
shall not be liable for damage incurred by you as a result of your improper
use of any of our Products.
We are not liable for damages as a result of incorrect information on the
Websites.
24 TERMINATION
Converse reserves the right in its sole discretion to terminate your account,
delete your profile and any of your User Generated Content, and restrict your
use of all or any part of the Website for any or no reason, without notice,
and without liability to you or anyone else. Converse also reserves the right
to block users from certain IP addresses and prevent access to the Website.
You may terminate your account at anytime by clicking the “deactivate
account” button in the Account Settings. You understand and agree that some
of your User Generated Content, such as that which is displayed outside your
profile, in activity feeds, in other parts of the Website, or on other social
platforms (e.g., Facebook and Twitter), may continue to appear on the Website
or on other social platforms even after your User Generated Content is
removed or your account is terminated. These Terms of Use remain in effect
even after your account is terminated.
SECTION C: GENERAL
25 WEBSITE OWNER
This Site is controlled by Converse Netherlands B.V. from its offices in
Colosseum 1, 1213 NL Hilversum, The Netherlands.
26 SEVERABILITY
If any provision in these Terms of Use is held invalid, the remainder of
these Terms of Use shall continue to be enforceable. If any provision in
these Terms of Use is deemed unlawful, void or unenforceable, then that
provision is deemed severable from these Terms of Use and the remaining
provisions are still valid and enforceable.
27 WRITTEN COMMUNICATIONS AND NOTICES
We will mainly communicate with each other electronically, such as by email.
Applicable laws may require that some of the information or communications
Converse send to you should be in writing, for which purpose we both agree
that electronic communications will suffice. This paragraph does not affect
your statutory rights.
All notices given by you must be given in writing and delivered by email.
Notices to you may be given to the email address or the invoice address
provided when you placed your order.
28 EVENTS OUTSIDE OUR CONTROL
Neither of us shall be liable to the other for any delay or non performance
of its respective obligations under the Terms of Use to the extent that
performance is interrupted or prevented by any act or omission beyond its
reasonable control. This paragraph does not affect your statutory rights and
in particular Converse’s obligation to perform the Contract within 30 days of
order as set out in paragraph 10.
Such delay or non-performance will not be a breach of the Contract and the
time for performance will be extended by the period during which performance
is prevented.
29 VARIATIONS
Converse may change these Terms of Use at any time without notice, effective
upon its posting to the Website. You agree to review these Terms of Use
regularly to make yourself aware of any changes. Your continued use of the
Website shall be considered your acceptance to the revised Terms of Use. If
you do not agree to these Terms of Use, please do not use this Website.
In relation to Products, you will be subject to the policies and terms in
force at the time that you order Products from us, unless any change to those
policies or these terms is required to be made by law or governmental
authority (in which case it will apply to orders previously placed by you),
or if Converse notifies you of the change to those policies or these terms
before Converse sends you the Order Confirmation (in which case Converse has
the right to assume that you have accepted the change to the terms, unless
you notify us to the contrary within seven working days of receipt by you of
the Products).
30 WAIVER
If either of us does not insist upon strict performance of any of the other’s
obligations under the Contract or any of these terms, or if either of us does
not exercise any of the rights or remedies to which Converse is entitled
under the Contract, this shall not constitute a waiver of such rights or
remedies and shall not relieve the other of us from compliance.
31 LAW AND JURISDICTION
Contracts for the purchase of Products through the Website will be governed
by English law. Any dispute arising from, or related to, such Contracts
shall be subject to the non-exclusive jurisdiction of the courts of England
and Wales.
SCHEDULE
CANCELLATION FORM
(COMPLETE AND RETURN THIS FORM ONLY IF YOU WISH TO WITHDRAW FROM THE
CONTRACT)
To: Converse Online Store
Stockholmer Allee 3
D-30539 Hannover
Germany
Phonenumber: +442035142048
Email: helpme.europe@converse.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale
of the following goods [*]:
Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate
Back to top
* Converse Privacy and Cookie Policy
This privacy policy describes the personal data collected or generated
(processed) when you interact with Converse through Converse.com (hereinafter
referred to as “Website”), stores or events, all of which are part of
Converse’s Platform (“Platform”). It also explains how your personal data is
used, shared and protected, what choices you have relating to your personal
data and how you can contact us.
WHO is Responsible for the Processing of Your Personal Data?
The Converse entity responsible for the processing of your personal data will
depend on how you interact with Converse and where you are located in the
world. Converse Inc. (a Delaware company with its headquarters at 160 North
Washington Street, Boston, Massachusetts 02114, United States of America) and
Converse Netherlands B.V. (a Dutch company with Chamber of Commerce number
34186851 and its registered address at Colosseum 1, 1213NL Hilversum, the
Netherlands) together with their European affiliates (collectively referred
to as “Converse” or “We”) are committed to protecting your personal data.
WHAT Personal Data Do We Collect and WHEN?
We ask you for certain personal data to provide you with the products or
services you request. For example, when you make a purchase, contact our
consumer services, request to receive communications, create an account,
participate in our events or contests, or use our Platform.
The personal data we collect includes:
* contact details including your name, telephone number, email, shipping and
billing address;
* login and account information, including email address and password;
* personal details including gender, date of birth;
* purchase data (including credit card data);
* your marketing preferences and your consumer preferences and habits.
When interacting with our Website, certain data is automatically collected
from your device or web browser. More information about these practices is
included in the “Cookies and Pixel Tags” section of this privacy policy
below. This data includes:
* technical data, including the Internet protocol (IP) address used to
connect your computer to the internet, your login information, browser
type and version, time zone setting, browser plug-in types and versions,
operating system and platform; and
* data about your visit, products you viewed, added to your cart or
searched for; whether you are logged-in to your Converse account or not;
pages viewed; page response times, download errors, length of visits to
certain pages, page interaction data (such as scrolling, clicks, and
mouse-overs) and methods used to browse away from the page.
WHY and HOW Do We Use Your Personal Data?
We use your personal data to fulfil our contractual relationship with you and
provide you with the requested product or service on our Platform as follows:
* Process and fulfil orders and transactions in connection with our
eCommerce services;
* If you make a purchase on Converse.com or participate in an event or
promotion, we will use the contact information you give us to communicate
with you about the purchase, event or promotion;
* If you contact our consumer services, we will use information about you,
such as delivery or payment information, or the product you have purchased
to help you resolve a problem or question;
* If you create an account, we will use your personal data to register and
manage your account.
We use the personal data you provide on our Platform for the following
legitimate business purposes:
* Operate and administer our Platform and help improve our products and
services;
* Conduct general research and analysis, including developing new products
and services, enhancing, improving and analyzing our products and
services, analyzing our customer base and performing data analytics;
* Manage our communications, as well as our advertising and marketing
activities;
* Manage our records and perform accounting, audits and other iternal
functions; and
* Protect our or other’s rights, property or safety, monitor, prevent and
detect fraud, including fraudulent purchases, or abuses of our Platform,
enforce our terms and policies and respond to government and/or judicial
requests where required or permitted by law.
When processing personal data for our legitimate interests, We take
appropriate measures to ensure that the interests We pursue are balanced with
your interests, rights and freedoms, which We are happy to explain upon
request.
We also use personal data to comply with our legal obligations, including
performing accounting and tax-related obligations.
Direct marketing
Where required by applicable law, we will obtain your consent to send you
marketing communications about our products and services launches, offers and
promotions, and invite you to events and surveys that are tailored to your
interests. If you are an existing customer of Converse (for example, if you
have placed an order with us), We may use the contact details you provided to
send you marketing communications about similar Converse products or services
where permitted by applicable law (unless you have opted-out). In other
cases, We ask for your consent to send you marketing communications and news
concerning Converse’s products, services, events and other promotions that
may be of interest to you. You can opt-out at any time after you have given
your consent by following the opt-out instructions included in the marketing
communication we send you. Alternatively, you can also contact us using the
contact details in the section below.
Interest-Based Advertising
On our Platform, We may obtain information about your online activities and
about your use of Converse’s Platform to provide you with personalized
advertising or emails about products and services that are tailored to your
interests and that may be interesting for you. In doing so, we may combine
the information that you provide to us with information that we create about
your online activity. Where required by applicable law, We will obtain your
consent to conduct these activities.
You may also see our ads on other websites, such as our partner’s websites,
because We use third-party ad services. Through these ad services, We can
show you ads that may be tailored to your individual interests. These ad
services may also track your online activities over time and across multiple
websites and apps by collecting information through automated means,
including through the use of cookies and other similar technologies. The
information ad services may collect in these cases includes data about your
visits to websites that serve advertisements, such as the pages or ads you
view, the actions you take on the websites or apps, and device information.
This data collection takes place both on our Website and on third-party
websites and apps that participate in these ad services.
If you use our Platform as a logged in user or provide your email address to
us, for example, at the
time of a purchase, the combined data (your guest and logged-in user
information) will be saved on a profile that We maintain about your account
and about your online activity. We will also combine this data with the
information you provide to us to be able to track the effectiveness of our
marketing efforts and personalize your experience subject to applicable law.
SHARING of Your Personal Data
We share your personal data with:
* other entities within the Converse group for the purposes and under the
conditions outlined above;
* service providers (such as hosting providers, consumer services providers,
customer data platform providers and marketing and campaign agencies), who
process your personal data to offer support services, information
technology platforms and marketing services on our behalf. When using any
service providers we enter into agreements that require them to implement
appropriate technical and organizational measures to protect your personal
data; and
* third-party targeted advertising providers that provide personalization
tailored advertising services to us. We use such services to tailor
advertising to your interests on the Internet, including social media, as
permitted by applicable law. You may opt-out as described below.
Furthermore, We may also disclose your personal data to trusted third
parties:
* where this is necessary to protect the security or integrity of our
databases or our Platform;
* where this is necessary in the context of legal proceedings (for example
relating to the distribution of counterfeit or unauthorised products) and
to take precautions against legal liability;
* in the event of a sale, merger, reorganization, change of legal form,
dissolution or similar event and/or to a potential or actual successor to
us, where permitted by applicable law; and
* when otherwise required by applicable law or otherwise permitted by
applicable law, to the extent compatible with this privacy policy.
If We would like to share your personal data with third parties, other than
those described above, We will always obtain your consent where required.
TRANSFER of Personal Data
As Converse is a global company, the personal data We collect (or process)
may be stored in and transferred to the USA and other countries. Some of the
data recipients with whom Converse shares your personal data may be located
in countries other than the country in which your personal data originally
was collected. The laws in those countries may not provide the same level of
data protection compared to the country in which you initially provided your
data. Nevertheless, when We transfer your personal data to recipients in
other countries, including the USA, We will protect that personal data as
described in this privacy policy and in compliance with applicable data
protection laws.
We take measures to comply with applicable legal requirements for the
transfer of personal data to recipients in countries outside of the EEA,
United Kingdom (UK) or Switzerland that do not provide an adequate level of
data protection. We use a variety of measures to ensure that your personal
data transferred to these countries receives adequate protection in
accordance with data protection rules; in accordance with Article 46 of the
General Data Protection Regulation, this includes signing the EU Standard
Contractual Clauses or verifying the recipient has adopted Binding Corporate
Rules. Where personal data is transferred within Converse entities, We use an
intragroup data transfer agreement.
SECURITY and RETENTION
We use a variety of technical and organizational security measures to
maintain the safety of your personal data.
Your personal data will be retained for as long as is necessary to carry out
the purposes set out in this privacy policy (unless a longer retention period
is required by applicable law).
In general, this means that We will keep your personal data for as long as
you keep your Converse account. For personal data related to product
purchases, We retain this longer to comply with legal obligations (such as
tax and sales laws and for warranty purposes).
Your RIGHTS
Data protection law gives rights to individuals in respect of their personal
data that organizations hold about them. To the extent provided by applicable
law, you have the right to request:
* access to your personal data;
* correction of your personal data if it is incomplete or inaccurate;
* deletion of your personal data;
* restriction of the processing of your personal data in certain
circumstances provided by applicable law;
* objection to the processing of your personal data for direct
marketing/interest-based advertising at any time, and for other purposes
where there is a compelling legitimate ground relating to your particular
situation; and
* withdrawal of any given consent at any time. Please note that if you
withdraw certain consents, you may not be able to use all the functions of
the Platform.
Where technically feasible, We will help you export the personal data We
process based on a contract with you or your consent and help you transmit
this information to another company.
If you would like to exercise any of your applicable data protection rights,
please contact us at privacy.europe@converse.com. Converse reserves the
right to request additional documents from you to enable us to verify your
identity.
If you are not satisfied with our responses, you have the right to consult
the supervisory authority in your country.
COOKIES and Pixel Tags
We collect information, which may include personal data, from your browser
when you use our Website. We use a variety of methods, such as cookies, pixel
tags and similar technologies (collectively “cookies”) to collect this
information. The information collected may include your (i) IP address; (ii)
unique cookie identifier, cookie information and information on whether your
device has software to access certain features; (iii) unique device
identifier and device type; (iv) domain, browser type and language, (v)
operating system and system settings; (vi) country and time zone; (vii)
previously visited websites; (viii) information about your interaction with
our Website such as click behavior, purchases and indicated preferences; and
(ix) access times and referring URLs.
Third parties may also collect information via our Website through cookies,
third party plug-ins and widgets. These third parties collect data directly
from your web browser and the processing of this data is subject to their own
privacy policies. More information on the identity of these third parties and
their privacy policies is provided below.
We use cookies and pixel tags to track our customers’ usage of our Platform
and to understand our customers’ preferences (such as country and language
choices). This enables us to provide services to our customers and improve
their online experience. We also use cookies and pixel tags to obtain
aggregate data about Website traffic and interaction, to identify trends and
obtain statistics so that We can improve our Website and present customers
with advertising on our Website, our partners’ websites and via email.
There are three categories of cookies used on our Website:
Strictly Necessary Cookies
These cookies are required for basic site functionality and are therefore
always enabled. They help us authenticate users and note their acceptance to
notices, consents and policies displayed on our Website. They also allow you
to be remembered as you explore the site within a single session or, if you
request, from session to session, and help make the shopping cart and
checkout process possible. They also assist in security issues and conforming
to regulations.
Performance Cookies
These cookies allow us to improve the site’s functionality by tracking usage
on the Website. In some cases these cookies improve the speed with which We
can process your request, and allow us to remember site preferences you have
selected. In addition, these cookies are used to gather statistics about the
use of the Website in order to improve the performance and design of the
Website and our services. For these purposes, analytic cookies collect
information about your device type, operating system type, browser type,
domain, other system settings, IP address, referring URLs, information on
actions taken on the Website and the dates and times of your visits, as well
as the country and time zone in which your device is located. These Cookies
will be set with your consent, where required by applicable law. These
cookies are provided by our third-party analytics tool providers and the
information obtained through these cookies will be disclosed to, or collected
directly by, these third-party service providers. Disabling these cookies may
result in poorly-tailored recommendations and slow site performance.
Social Media and Advertising Cookies
We partner with third-party social media and advertising services to provide
you with advertising using such media and additional features, including the
ability to see videos about our products and services. We use these cookies
to tailor content, customize and deliver ads that we believe are relevant to
your interests and your profile (ad personalization), both within and beyond
our Website, and conduct retargeting activities. Where required by applicable
law, advertising cookies will be placed on your device by us or by a third
party with your consent. Disabling these cookies may result in seeing
advertising that is not as relevant to you.
You can always change your cookie preferences by visiting the “Cookie
Settings” at the bottom of our Website. You can also set your browser to
notify you when you receive a cookie. This enables you to decide if you want
to accept it or not. However, some of the services and features offered
through our Platform may not function properly if your cookies are disabled.
We place the following cookies:
Network
Domain
Function
Privacy Policy
Akamai
Akamai.com
Performance
https://www.akamai.com/site/en/documents/akamai/akamai-privacy-statement.pdf
Bluecore.com
Bluecore.com
Social Media & Advertising
https://www.bluecore.com/privacy-policy/
Brightcove
Brightcove.com
Strictly Necessary
https://www.brightcove.com/en/legal/services-privacy-policy/
Contentsquare.net
Contentsquare.net
Performance
https://contentsquare.com/privacy-policy/
DoubleClick
Doubleclick.net
Social Media & Advertising
https://policies.google.com/privacy?hl=en
Awin
Dwin1.com
Social Media & Advertising
https://www.awin.com/gb/privacy
Facebook
Facebook.com
Social Media & Advertising
https://www.facebook.com/privacy/explanation
Google
Google.com
Social Media & Advertising
https://policies.google.com/privacy?hl=en
Inmoment.com
Inmoment.com
Performance
https://inmoment.com/privacy-policy/
Jquery.com
Jquery.com
Strictly Necessary
https://openjsf.org/wp-content/uploads/sites/84/2019/11/OpenJS-Foundation-Privacy-Policy-2019-11-15.pdf
Microsoft
Bat.bing.com
Social Media & Advertising
https://privacy.microsoft.com/en-us/privacystatement
New Relic
Nr-data.net
Performance
https://newrelic.com/termsandconditions/privacy
Nike.com
Nike.com
Social Media & Advertising
https://agreementservice.svs.nike.com/nl/en_gb/rest/agreement?agreementType=privacyPolicy&uxId=com.nike.unite&country=NL&language=en&requestType=redirect
Pinterest
Ct.pinterest.com
Social Media & Advertising
https://policy.pinterest.com/nl/privacy-policy
Pixlee.com
Pixlee.com
Social Media & Advertising
https://www.pixlee.com/privacy-policy
Queue-it.net
Queue-it.net
Performance
https://queue-it.com/privacy-policy-user/
Salesforce
Cquotient.com
Social Media & Advertising
https://www.salesforce.com/company/privacy/
Segment
Segment.com
Strictly Necessary
https://www.twilio.com/legal/privacy
Snapchat.com
Snapchat.com
Social Media & Advertising
https://www.snap.com/nl-NL/privacy/privacy-center
Tapad
Tapad.com
Social Media & Advertising
https://www.tapad.com/global-privacy-notice
Unidays
Myunidays.com
Social Media & Advertising
https://www.myunidays.com/NL/nl-NL/privacy-policy
Youtube
Youtube.com
Social Media & Advertising
https://policies.google.com/privacy
Zaius
https://www.optimizely.com/zaius/
Social Media & Advertising
https://www.optimizely.com/legal/privacy-policy/
Links to Other Sites
Our Website may also contain hyperlinks to websites that are not operated by
us. These hyperlinks are only provided for your reference and convenience and
do not imply any endorsement of the activities of such third-party websites
or any association with their operators. We do not control these websites and
are not responsible for how they process personal data. We encourage you to
review any privacy policy posted on any website you visit before using the
website or providing any personal data about yourself.
CHANGES to Our Privacy Policy
Applicable law and our practices change over time. If We decide to update our
privacy policy, We will post the changes on our Platform. If We materially
change the way in which We process your personal data, We will provide you
with prior notice, or where legally required, request your consent prior to
implementing such changes. We strongly encourage you to read our privacy
policy and keep yourself informed of our practices.
QUESTIONS and Feedback
We welcome questions, comments, and concerns about our privacy policy and
privacy practices.
If you wish to provide feedback or if you have questions or concerns or wish
to exercise your rights related to your personal data, please contact us
at privacy.europe@converse.com.
* SUPPLY CHAIN DISCLOSURE
The California Transparency in Supply Chains Act requires us to disclose our
efforts to eradicate slavery and human trafficking from our direct supply
chains. We take seriously the federal and international efforts to end all
kinds of forced labour – whether in the form of prison labour, indentured
labour, bonded labour, human trafficking or otherwise – through standards set
forth in our Code of Conduct, originally established by Nike, and
subsequently adopted by our affiliated companies, including the section
“Employment is Voluntary”.
SUPPLY CHAIN VERIFICATION.
Our policy is to evaluate potential contracted factories before they enter
our supply chain to assess compliance with standards including
country-related risk for issues including forced labour, human trafficking
and slavery. We use both internal and external third-party audits.
SUPPLIER AUDITS.
We monitor contracted factories’ adherence to our standards through internal
and external audits, as well as independent, third-party audits through the
Fair Labour Association. Each year we monitor a subset of our contract
factories base.
DIRECT SUPPLIERS’ CERTIFICATION OF MATERIALS.
We are working on mapping and understanding impacts further up the supply
chain, to develop standards for upstream suppliers of our contracted
manufacturers.
STANDARDS FOR COMPLIANCE.
If a contracted factory is found to violate laws or our standards, it is
responsible for improving performance against a master action plan. If the
factory fails to make progress against that plan, they are subject to review
and sanctions, including potential termination.
TRAINING.
Employees and management with direct responsibility for supply chain
management are provided training on forced labour, including human
trafficking and slavery.
For more information on the Code of Conduct and the Employment is Voluntary
Code Leadership Standard, please look online.
* FRANCE
Converse Brand Outlet Store Roppenheim ( Map )
Roppenheim The Style Outlets
1 Route de l'Europe - Unit A02
Roppenheim, France 67 480
Converse Brand Outlet Store Troyes ( Map )
McArthurGlen Troyes
1 Voie du Bois - Unit 1
10150 Pont-Sainte-Marie
Converse Brand Outlet Store Corbeil Paris ( Map )
Marques Avenue
2 Rue Jean Cocteau – Unit 63
91100 Paris (Corbeil-Essonnes)
Converse Brand Outlet Store Provence ( Map )
McArthurGlen Designer Outlet Provence
Mas de la Peronne- Unit 18/19
Miramas, France 13140
Converse Brand Outlet Store Lyon ( Map )
Outlet Lyon Villefontaine
Village des Marques Cellule F05; Avenue Steve Biko;
38090 Villefontaine
GERMANY
Converse Brand Outlet Store Zweibrücken ( Map )
Zweibrücken The Style Outlets
Londoner Bogen 10-90 – Unit 88
Zweibrücken, Germany D-66482
Converse Brand Outlet Store Neumunster ( Map )
McArthurGlen Designer Outlet Neumünster
Neumünster, Oderstraße 10, Unit 103-104
24539 Neumünster
ITALY
Converse Brand Outlet Store Valmontone ( Map )
Valmontone Outlet
Via della Pace
(località Pascolaro)
00038 Valmontone - Unit 74
Converse Brand Outlet Store Scalo Milan ( Map )
Scalo Milano City Style
via Milano 5 – Unit 3
20085 Locate di Triulzi (MI)
Converse Brand Outlet Store Castel Romano ( Map )
McArthurGlen Castel Romano
Via Ponte di Piscina Cupa 64 – Unit 112
00128 Rome
Converse Brand Outlet Store Torino ( Map )
Torino Outlet Village
Via Torino 160 – Unit A21
10036 Torino, Italy
Converse Brand Outlet Store Serravalle ( Map )
Serravalle Designer Outlet
Via della Moda 1
15069 Serravalle Scrivia (AL), Italy
PORTUGAL
Converse Brand Outlet Store Lisbon ( Map )
Freeport Lisbon Fashion Outlet
Av Eur 2004, Unit F31
2890-154 Alcochete, Portugal
SPAIN
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Las Rozas The Style Outlets
Calle Pablo Neruda s/n - Unit 36
28232 Las Rozas
Converse Brand Outlet Store Barcelona Viladecans ( Map )
Viladecans The Style Outlets
Carrer de la Vila 90 - Unit 077
08840 Viladecans (Barcelona)
Converse Brand Outlet Store Mallorca ( Map )
Local 172
Autopista palma-Inca km 7.1.
07141 Marratxi Mallorca, Spain
AUSTRIA
Converse Brand Outlet Store Parndorf ( Map )
Parndorf Designer Outlet
Designer Outlet Strasse 1
7111 Parndorf, Austria
Converse Brand Outlet Store Salzburg ( Map )
Designer Outlet Centre Salzburg
Kasernenstrasse 1
5073 Salzburg, Austria
UNITED KINGDOM
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London Designer Outlet
Wembley Park Blvd 15
HA9 0QL Wembley, UK
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Cheshire Oaks Designer Outlet
Kinsey Road, Ellesmere Port, Cheshire CH65 9JJ
United Kingdom, Unit U18
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Swindon Designer Outlet
Kemble Drive 1
SN2 2DY Swindon, UK
* DEALERS
OPENING AN ACCOUNT TO SELL CONVERSE PRODUCTS
We thank you for your interest in becoming a Converse dealer! We have
received hundreds of requests and are very grateful that Converse is the
number one choice of sneaker. At this time, we are not taking any new
requests. Please check back in the future for more details.
* WHAT WE DO
Converse believes that unleashing the creative spirit can change the world.
We strive to make a positive impact in the communities in which we live and
work. We empower our community partners to unleash their creative spirit
through Music, Art and Skate, with a focus on inspiring and enabling young
people to be their true authentic selves. We aim to connect, be useful and be
a company that cares.
Converse has chosen to partner with key organisations in the Amsterdam area,
our EMEA Headquarters’ backyard.
As our company grows, we will continue to develop our community efforts and
aim to broaden our scope of impact.
WHAT WE DON’T DO
To maintain focus and achieve greater impact through corporate giving,
Converse does not provide charitable support for:
· Individuals (scholarships, stipends, fellowships, personal
assistance, fundraising).
· For-profit ventures.
· Religious groups for religious purposes.
· Capital campaigns, endowment funds or memorials.
· Individual study, research or travel grants.
· Unsolicited auction product, table sponsorships or cash proposals.
Converse does not accept hard copy donation requests, emailed donation
requests or unsolicited cash donation proposals. Converse proactively seeks
partnerships to support and endorse the brand. Unsolicited Converse
sponsorships of individuals or events are not accepted.
* CREATE AT HOME FAQ
CREATIVITY CAN’T BE QUARANTINED
Let’s work in new ways to create progress together.
Our Instagram, Twitter and TikTok will showcase emerging creative talent.
Select creative work will be commissioned to help tell the Converse story.
Along the way, we will provide access to the best of our community: tools,
products and collaborators.
To get involved, share your creativity with #CreateAtHome
WHAT IS #CREATEATHOME?
Right now, most of us are at home and many are facing unprecedented
circumstances as it relates to work. We’ve been so inspired by the creativity
that has been shared and want to help that DIY-spirit continue, because we
know that no matter the circumstance, creativity can’t be stopped.
#CreateAtHome is the first phase of a new long-term brand campaign, and a new
way of Converse working together with our creative, basketball and
skateboarding communities to make content for our social channels. Inspired
by the adoption of our products around the world and across cultures, we aim
to be the canvas of your creative progress.
We’ll do that by showcasing the creativity you share with the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
WHAT TYPE OF CREATIVE WORK ARE YOU COMMISSIONING?
We are focused on commissioning brand marketing work across our social
platforms: with a focus on Instagram, Twitter and TikTok.
This includes, but is not limited to:
* - Product and lifestyle photography,
* - Video production,
* - Visual design,
* - 3D-animation
* - Graphic design.
WHO CAN SUBMIT? DO I HAVE TO BE A PROFESSIONAL CREATIVE TO OFFER A
SUBMISSION?
Anyone can submit.
WHAT ARE THE PARAMETERS? ARE THERE SPECIFIC MEDIUMS WE MUST CREATE WITH?
To start engaging with Converse and our creative, basketball and
skateboarding communities - there are no parameters on the mediums you create
with - just share them with #CreateAtHome and tag Converse. We’re inspired by
you, and all the ways you’re creating progress through your work and want to
share it with our community.
HOW DO I SUBMIT TO #CREATEATHOME WITH CONVERSE?
It’s simple, on social you can simply use the #CreateAtHome hashtag and tag
@Converse.
I SUBMITTED WORK TO #CREATEATHOME, WHEN WILL I BE NOTIFIED ON MY SUBMISSION?
Our primary objective is to connect our communities through creativity with
#CreateAtHome.
We’re also focused on showcasing the creativity shared to the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
For any commissioned brand work, we’ll reach out on the social channel in
which you contributed to #CreateAtHome.
WHAT’S THE BEST WAY TO SHARE MY WORK AND FOR IT TO GET NOTICED BY CONVERSE?
It’s simple, on social you can simply use the #CreateAtHome hashtag and tag
@Converse.
DO MY CREATIONS HAVE TO USE CONVERSE PRODUCTS OR THE CONVERSE LOGO?
If you love Converse and you’ve got a product on-hand - we’d love to see how
you use it. However, it is not a requirement to start connecting with us and
other creatives via #CreateAtHome.
WHAT IF I WANT TO SUBMIT A PRODUCT DESIGN FOR CONVERSE TO CONSIDER?
While we love to see your product concepts and ideas, unfortunately, we do
not accept external product designs.
IF MY WORK IS CHOSEN, HOW WILL IT BE PROMOTED?
We’re focused on showcasing the creativity shared to the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
IF MY WORK IS CHOSEN, WILL I BE COMMISSIONED FOR THAT DESIGN OR WILL I BE
ASKED TO CREATE SOMETHING NEW IN THE FUTURE?
We’re focused on showcasing the creativity shared to the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
Those brand projects will be issued a formal brief from Converse.
IF MY WORK IS CHOSEN, WILL I BE PAID FOR THE CONTENT THAT IS USED?
If your work is chosen to be posted on Converse’s social channels, we will
reach out for your approval and provide appropriate credits.
If we reach out with an ask to work with us on a marketing project based on
your contribution to #CreateAtHome, all creative work will absolutely be
compensated for.
IS THIS A CONTEST?
No. This is a new way of sharing your creativity with others connected to our
brand and a more fluid way of working directly with Converse. It is also a
way for us to provide opportunities to support our creative communities.
ARE THERE ANY OTHER PRIZES?
We’re focused on showcasing the creativity shared to the #CreateAtHome
hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching
out to select creators, designers and marketers to work with us on more
formal brand projects.
Along the way, we’ll provide access to Converse collaborators and products.
You can expect a few surprises when that time comes.
DO I NEED TO BE OVER 18 TO PARTICIPATE?
You do not need to be over 18 to create and share to #CreateAtHome.
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