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UDACITY PRIVACY POLICY

Last updated April 14, 2020

Important Information About Using Our ServicesWhat Information We
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Privacy PolicyUdacity Contact Information

Effective: May 25, 2018

At Udacity (“Udacity”, “we”, “us”, “our”) we respect your privacy rights. We
have created this privacy policy (“Privacy Policy”) to explain how we treat the
information collected and received from your use of our Services (as defined in
our Terms of Use or “TOU”) provided through the website, http://www.udacity.com
and any other websites or applications we own, operate, or control (the
“Website(s)”). This Privacy Policy applies only to the Services, and we are not
responsible for the practices of persons, companies, institutions or websites
that Udacity does not control, manage, or employ. Capitalized terms not defined
herein have the meanings set forth in the TOU.

Please read this Privacy Policy as well as our TOU carefully, as they govern
your use of Udacity. If you do not agree to this Privacy Policy, please do not
use our Services.

Udacity, Inc. is the data controller of your information. Please see the
“Contact Information” section below for additional details. Please note that if
you obtain access through Sponsored Services or our Employee and Enterprise
Sponsored Access Services, the third-party sponsoring your participation in the
Online Courses may provide us information subject to our agreement with them and
therefore the third-party sponsor may be the controller with respect to such
data.




IMPORTANT INFORMATION ABOUT USING OUR SERVICES



Please understand that by submitting any information to us, you acknowledge that
we may collect, use, disclose and retain such information in accordance with
this Privacy Policy and our TOU, and as permitted or required by law. If you do
not agree with these terms, then please do not provide any information to us.
Udacity may offer social sharing features as part of its Services which, among
other features, allows you to make your careers Profile (as described below in
Profiles and Career Services Section) public as well as sharing your details and
information, including your Online Course progress with others outside of the
Udacity Website(s) (“Social Sharing”). By electing to participate in any of our
Social Sharing Services, you acknowledge that any information or materials you
include in your Profile can be viewed by other persons accessing the Website(s),
including potential or existing employers, as well as by others on applicable
third-party websites. You also acknowledge that information you share through
Social Services may remain accessible on third party websites and/or to those
you have shared the information with in the event you make your Profile private
after having made it public and/or ceasing to share your information and that
Udacity has no control over the access of or use of information provided to
third parties via Social Sharing outside its Website(s).




WHAT INFORMATION WE COLLECT







INFORMATION YOU PROVIDE US

We collect a variety of information that you provide directly to us. In general,
we collect information from you through:

 * Using any of our Services, including registering for a User Account through
   the Website(s)
 * Making a purchase from us, including registering and enrolling in any Online
   Course
 * Signing up for email updates
 * Uploading or posting to public forums included through the Services
 * Submitting requests or questions to us via forms or email
 * Requesting customer support and technical assistance

The types of data we collect directly from you include:

 * Name, address, telephone number and email address
 * Log-in credentials, if you register a User Account with us
 * Information about purchases or other transactions with us, such as your
   shipping address. Please note, however, that we do not collect, store, or
   transmit financial account information. Instead, we use a third-party payment
   processor to process our payments
 * Information about your customer service and maintenance interactions with us
 * Demographic information, such as your gender, socio-economic status, and
   other personal information
 * Information you provide to us in connection with any application or
   admissions process, including, for example, educational and work experience,
   prerequisite knowledge, any pre-assessment you complete, your goals, and
   other information
 * Information you provide in connection with career services, for example,
   salary information, job placement information, career goals, work experience,
   and other information
 * User-generated content you upload or post to public forums through the
   Services. Information needed in order to comply with any procedures, laws,
   and regulations which apply to us where it is necessary for our legitimate
   interests or the legitimate interests of others
 * Information from third parties about you in connection with any referral
   programs we may offer
 * Any other information you choose to directly provide to us in connection with
   your use of the Services

Participation in Online Courses. If you desire to participate in an Online
Course, you will be asked to provide us with certain information necessary to
conduct such an Online Course. This information may include, among other things,
your name and email address. Udacity, or its third-party service providers, may
also collect certain information from you in conjunction with assignments, exams
and other assessments related to the Online Course. For example, as part of a
proctored exam for an Online Course or to process your credential of completion
for a Nanodegree program, Udacity (or its third party service providers, such as
NetVerify) may collect certain information from you in order to (a) verify or
authenticate your identity or submissions made by you, such as a signature for a
test or assignment log, a photograph or recording of you (e.g., using a webcam)
or information included on a government issued or other photo identification
card or document, or (b) monitor your performance during an exam to confirm that
you are abiding by the applicable test rules or requirements (e.g., confirming
that you are not using prohibited resources). Udacity may also collect
information from you or about your performance or accomplishments related to the
course, such as quiz/exam scores, grades, project evaluations, teacher
evaluations and other evaluations of your performance or accomplishments.
Profiles and Career Services. You can choose to share additional information,
such as your work experience, resume and transcript, your picture, and answers
to questions about your experience, studies and work preferences, when you
create a professional profile through the career services we offer through our
Services. You can also share information by updating your Profile, uploading
documents, or answering questions or surveys we email you or present to you
through our Services. Collectively, the professional profile and the materials
you provide through the career services are referred to as simply your
“Profile.”

Please note, that by electing to make your Profile public, you acknowledge that:

 * Your Profile and all the included information, materials, documents and
   pictures will be shared with, and publicly viewed by, other third parties
   also accessing the career services portal and the Services (including without
   limitation, potential employers, recruiters, other students or persons, and
   us);
 * Employers and other third parties accessing the career services portal can
   contact you via your email address (or any other contact information you have
   provided in your Profile); and
 * You and We can share your Profile and all the included information,
   materials, documents and pictures with employers, recruiters or career
   related third parties.





INFORMATION WE COLLECT THROUGH AUTOMATED MEANS





ANALYTICS INFORMATION

When you use our Services, we and our service providers (which are third party
companies that work on our behalf) may use cookies, and similar technologies to
track, collect and aggregate certain information including, among other things,
which pages of our Website(s) were visited, the order in which they were
visited, when they were visited, the URLs from which you linked to our
Website(s), and which hyperlinks were “clicked.” Collecting such information may
involve logging the IP address, operating system and browser software used by
each user of the Website. Through such information, we may be able to determine
from an IP address a user’s Internet Service Provider and the general geographic
location (city/state) of his or her point of connectivity.

We also use or may use these technologies to help us determine and identify
repeat visitors, the type of content and sites to which a user of our Website(s)
links, the length of time each user spends at any particular area of our
Website(s), and the specific functionalities that users choose to use.

We use third-party web analytics services (such as those of Google Analytics) on
our Website(s) to collect and analyze usage information through cookies and
similar tools; engage in auditing, research, or reporting; assist with fraud
prevention; and provide certain features to you. We also provide a limited
amount of your information (such as your email address and sign-up date) to
Intercom, Inc. (“Intercom”) so that Intercom can analyze Website usage on our
behalf, which allows us to improve our Services. We may also use third-party
services, (including Intercom), as a medium for communications, either through
email, or through messages within our Service(s). The use of these any such
medium may be subject to the terms and conditions and privacy policy for those
service providers and you should carefully review those terms and conditions.
For example, Intercom’s services are governed by terms of use which can be found
at http://docs.intercom.io/terms and privacy policy
http://docs.intercom.io/privacy. If you would like to opt out of having this
information collected by or submitted to Intercom or have questions about other
third-party service provider’s collection of your information for this purpose,
please contact us. For more information about our use of cookies and similar
technologies, including how you can install the Google Analytics Opt-out Browser
Add-on to prevent Google from using your information for analytics, or otherwise
control or disable cookies, please see our Cookies Policy.





ONLINE ADVERTISING

We may allow third party companies, including advertising companies (such as
Facebook, Google, Twitter, Quora and Bing), to place cookies on our website.
These cookies enable such companies to track your activity across various sites
where they display ads and record your activities so they can show ads that they
consider relevant to you as you browse the Internet. These Cookies store
information about the content you are browsing together with an identifier
linked to your device or IP address.

These Cookies also allow us and third parties to know whether you've seen an ad
or a type of ad, and how long it has been since you've last seen it. This
information is used for frequency capping purposes, to help tailor the ads you
see, and to measure the effectiveness of ads. For more information about online
advertising and how you can control or disable these cookies, please see our
Cookies Policy.





DO NOT TRACK SIGNALS

Currently, we do not monitor or take any action with respect to Web browser
signals or other mechanisms for the expression of choice regarding collection of
information about an individual over time and across third-party web sites or
online services (e.g., Web browser “do not track” signals).





INFORMATION WE COLLECT FROM SOCIAL MEDIA AND OTHER CONTENT PLATFORMS

If you log-in to, or connect to, a third-party network (e.g., through a social
network), or log-in to our Services, through a social network site (e.g.,
Facebook), you may allow us to have access to and store certain information from
your social network profile. This includes your name, gender, profile picture,
depending on your settings on such services. If you do not wish to have this
information shared, do not use a social networking connection to access the
Services. For a description of how social networking sites handle your
information, please refer to their privacy policies and terms of use, which may
permit you to modify your privacy settings.





REFERRAL PROGRAMS

We may offer certain Users the opportunity to refer (Referrers) their friends
(“Referees”) to the Site through a third-party referral program whereby both
Referrers and Referees may obtain credits or other rewards through such
referrals. To the extent we offer such programs, the Referrers may share
information about the Referees, including email addresses for the purpose of
sharing the referral offer. We may also share the Referrer’s email and name with
the Referee as well as provide the Referer the confirmation of the Referee’s
acceptance of the referral which may include Referee’s email in connection with
providing any such referral program.




HOW WE USE THE INFORMATION WE COLLECT



We use your information for various purposes depending on the types of
information we have collected from and about you and the specific services you
use, in order to:

 * Send you information in connection with the Services
 * Respond to your communications and requests
 * Manage and process Online Courses, including but not limited to tracking
   attendance, progress and completion; administering exams, projects, and other
   assessments; verifying a User’s identity as part of a proctored exam or exit
   interview for an Online Course; and monitoring performance during an exam to
   confirm that you are abiding by the applicable testing rules or requirements
 * Provide Services to you, such as services that you request in conjunction
   with the Online Courses
 * Contact you by email, postal mail, or phone (including via SMS messages)
   regarding Udacity and third-party products, services, surveys, research
   studies, promotions, special events and other subjects that we think may be
   of interest to you
 * Customize the content we provide through the Services
 * Help us better understand your interests and needs, and improve the Services
 * Engage in analysis, research, and reports regarding use of the Services
 * Secure the Services
 * Comply with any procedures, laws, and regulations which apply to us where it
   is necessary for our legitimate interests or the legitimate interests of
   others
 * Establish, exercise, or defend our legal rights where it is necessary for our
   legitimate interests or the legitimate interests of others

Combined Information. For the purposes discussed in this Privacy Policy, we may
combine the information that we collect through the Services with information
that we receive from other sources, both online and offline, and use such
combined information in accordance with this Privacy Policy. Aggregate/Anonymous
Data We may aggregate and/or anonymize any information collected through the
Website so that such information can no longer be linked to you or your device
(“Aggregate/Anonymous Information”). We may use Aggregate/Anonymous Information
for any purpose, including without limitation for research and marketing
purposes, statistical analyses of Website(s) usage, and may also share such data
with any third parties, including advertisers, promotional partners, and
sponsors.




HOW WE SHARE AND DISCLOSE YOUR INFORMATION



Udacity will share your information in the following ways:

 * Service Providers. We provide access to or share your information with
   operations and maintenance contractors and other third parties who perform
   services on our behalf. They have access to perform these services but are
   prohibited from using your information for other purposes. They provide a
   variety of services to us, including billing, sales, marketing, test
   proctoring, product content and features, advertising, analytics, research,
   customer service, data storage, security, fraud prevention, payment
   processing, and legal services.
 * Employers. We may share the information that we collect from you when you
   participate in an Online Course if the course is sponsored or paid for by
   your employer. For example, we may share with your employer pre-assessment
   results, the Online Courses you are interested in, your progress in the
   course, including project status, time spent actively involved in or with an
   Online Course or interacting with your Mentor, and/or evaluations and
   performance assessments. If you make your Profile public on the Website, and
   your employer has access to the Website, then your employer will have the
   ability to view your Profile information and materials. This information may
   be shared at any time during the course or afterwards.
 * Educational Institutions and Scholarship Partners. If you are taking a course
   sponsored or associated with a particular Educational Partner (e.g., such as
   a university or scholarship/sponsored partner), we may share information
   about you and your performance with the university or scholarship partner,
   including to report on your progress in the course. Information shared with
   our Educational Partners will be subject to the privacy policies and
   procedures of such partners.
 * Business Partners. With your consent, Udacity may share information that can
   be used to directly contact you with third party business partners, such as
   companies that may be offering products or services or other opportunities
   that may be of interest to you.
 * Protection of Udacity and Others. By using the Website, you acknowledge and
   agree that we may access, retain and disclose the information we collect and
   maintain about you if required to do so by law or in a good faith belief that
   such access, retention or disclosure is reasonably necessary to: (a) comply
   with legal process (e.g. a subpoena or court order) or law; (b) enforce our
   Terms of Use, this Privacy Policy, or other contracts with you, including
   investigation of potential violations thereof; (c) respond to claims that any
   content violates the rights of third parties; (d) respond to your requests
   for customer service; and/or (e) protect the rights, property or personal
   safety of Udacity, its agents and affiliates, its users and/or the public.
   This includes exchanging information with other companies and organizations
   for fraud protection, compliance with applicable law, and spam/malware
   prevention, and similar purposes.
 * Profiles and Career Services. If you make your Profile public, your
   information will be publicly accessible and further share with our network of
   hiring partners, including, without limitation, performance in online
   courses, demographic information (such gender), details of your Profile and
   other information related to your work experience and goals.
 * Related Entities and Affiliates. We may share information with our affiliated
   companies that are under the common ownership or control of Udacity, Inc.
 * Business Transfers. As we continue to develop our business, we may buy,
   merge, or partner with other companies. In such transactions, (including in
   contemplation of such transactions) user information may be among the
   transferred assets. If a portion or all of Udacity’s assets are sold or
   transferred to a third-party, customer information (including your email
   address) would likely be one of the transferred business assets. If such
   transfer is subject to additional mandatory restrictions under applicable
   laws, Udacity will comply with such restrictions.
 * Aggregate/Anonymous Information. From time to time, Udacity may share
   Aggregate/Anonymous Information about use of the Services, such as, but not
   limited to, publishing a report on usage trends or survey results, as well
   graduation rates, careers studies and success rates, and other demographic
   information provided to us by our Students. The sharing of such data is
   unrestricted.




DATA SUBJECT RIGHTS AND YOUR CHOICES



You may have certain rights with respect to your information as further
described in this section.





YOUR LEGAL RIGHTS

If you would like further information in relation to your legal rights under
applicable law or would like to exercise any of them, please contact us using
the information in the “Udacity Contact Information” section below at any time.
Your local laws, such as in the European Union, may permit you to request that
we:

 * provide access to and/or a copy of certain information we hold about you
 * prevent the processing of your information for direct-marketing purposes
   (including any direct marketing processing based on profiling)
 * update information which is out of date or incorrect
 * delete certain information which we are holding about you
 * restrict the way that we process and disclose certain of your information
 * transfer your information to a third-party provider of services
 * revoke your consent for the processing of your information

We will consider all requests and provide our response within the time period
stated by applicable law. Please note, however, that certain information may be
exempt from such requests in some circumstances, which may include if we need to
keep processing your information for our legitimate interests or to comply with
a legal obligation.

To the extent that you make such a request, we require certain information to
help verify your request and prevent fraudulent information and removal
requests. Specifically, we ask that you provide the following pieces of
information:



 1. Username and email address associated with your Udacity User Account;
 2. Online Courses currently or previously enrolled in;
 3. Approximate date of User Account registration;
 4. Information you want to view and/or request removed;
 5. Country of residence; and
 6. A statement under penalty of perjury that all information in your request is
    truthful and that this is your User Account or that you have the
    authorization to make the request on behalf of the owner of the User
    Account.



Depending on the circumstances and the information you request, we may require
additional methods of verification in our discretion.





MARKETING COMMUNICATIONS

You may instruct us not to use your contact information to contact you by email,
postal mail, or phone regarding products, services, promotions and special
events that might appeal to your interests by contacting us using the
information below. In commercial email messages, you can also opt out by
following the instructions located at the bottom of such emails. Please note
that, regardless of your request, we may still use and share certain information
as permitted by this Privacy Policy or as required by applicable law. For
example, you may not opt out of certain operational emails, such as those
reflecting our relationship or transactions with you.




RETENTION OF YOUR INFORMATION



We keep your information for no longer than necessary for the purposes for which
it is processed. The length of time for which we retain information depends on
the purposes for which we collected and use it and/or as required to comply with
applicable laws.




THIRD PARTY LINKS AND FEATURES



The Services contain links to third-party websites such as social media sites,
and also contain third-party integrations (such as the Facebook “like” button or
Slack/Github integration) and functionalities. If you choose to use these sites
or features, you may disclose your information not just to those third-parties,
but also to their users and the public more generally depending on how their
services function. Udacity is not responsible for the content or practices of
those websites or services. The collection, use, and disclosure of your
information will be subject to the privacy policies of the third-party websites
or services, and not this Privacy Policy. We urge you to read the privacy and
security policies of these third-parties.




CHILDREN'S PRIVACY



Udacity is intended for general audiences and not for children under the age of
13. If we become aware that we have inadvertently collected “personal
information” (as defined by the United States Children’s Online Privacy
Protection Act) from children under the age of 13 without legally-valid parental
consent, we will take reasonable steps to delete it as soon as possible. We also
comply with other age restrictions and requirements in accordance with
applicable local laws.




INTERNATIONAL USERS



Udacity stores information about visitors to our Website and users on servers
located in the United States. By using our services, you consent to the storage
of your information inside the United States. If you are using the services from
outside the United States and the European Union, please know the information
you submit will be transferred to and stored in servers in the United States or
other countries. The data protection and other laws of the United States and/or
other countries might not be as comprehensive as those in your country. By
submitting your data and/or using our services, you acknowledge the transfer,
storing, and processing of your information in and to the United States.

As described above, Udacity also may subcontract the processing of your data to,
or otherwise share your data with, service providers and others in countries
other than your country of residence, including the United States, in accordance
with applicable law. Such third parties may be engaged in, among other things,
the provision of services to you, the processing of transactions and/or the
provision of support services. By providing us with your information, you
acknowledge any such transfer, storage or use.

If we provide any information about you to any such non-European Union entities,
we will take appropriate measures to ensure such companies protect your
information adequately in accordance with this Privacy Policy. These measures
include signing Standard Contractual Clauses in accordance with European Union
and other data protection laws to govern the transfers of such data. For more
information about these transfer mechanisms, please contact us as detailed in
the “Udacity Contact Information” section below.

If applicable, you may make a complaint to the data protection supervisory
authority in the country where you are based. Alternatively, you may seek a
remedy through local courts if you believe your rights have been breached.




HOW WE PROTECT YOUR INFORMATION



We consider the confidentiality and security of your information to be of the
utmost importance. Udacity takes a variety of technical, administrative, and
physical measures to protect your information from disclosure to or access by
third parties. Please note that we do not guarantee the security of information,
as no method of internet transmission or storage is completely secure. Also note
that we may retain and store your information in our databases and systems even
after your Udacity account is deactivated as long as we have a legitimate
purpose to do so and in accordance with applicable law.




CALIFORNIA PRIVACY RIGHTS



California residents have the right to receive, once a year from Udacity: (a)
information identifying any third-party company(ies) to whom we may have
disclosed (within the previous calendar year) “personal information” (as defined
by California law) for that company's direct marketing purposes; and (b) a
description of the categories of personal information disclosed. If you are a
California resident and wish to obtain such information, submit a request
at privacy@udacity.com; when you request the information, use the phrase
“California Shine the Light Request” to help us appropriately identify your
question, and include your mailing address, state of residence and email address
so we can provide a response.




CHANGES TO OUR PRIVACY POLICY



Please note that we review our privacy practices from time to time, and that
these practices are subject to change. Any change, update, or modification will
be effective immediately upon posting on our Website(s). You can know if the
Privacy Policy has changed since the last time you reviewed it by checking the
“Effective Date” included at the beginning of the document. If we make a
material change to the Policy, you will be provided with appropriate notice in
accordance with legal requirements. By continuing to use the Services, you are
confirming that you have read and understood the latest version of this Privacy
Policy. Be sure to return to this page periodically to ensure familiarity with
the most current version of this Privacy Policy.




UDACITY CONTACT INFORMATION



If you have any questions, comments or complaints about this Privacy Policy,
please contact us at: privacy@udacity.com

You can also contact our Data Protection Officer at: dpo@udacity.com

Udacity, Inc.
Attn: Privacy

2440 El Camino Real

Mountain View, CA 94040, US

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Udacity Nanodegree programs represent collaborations with our industry partners
who help us develop our content and who hire many of our program graduates.

"Nanodegree" is a registered trademark of Udacity. © 2011–2021 Udacity, Inc.

Udacity is not an accredited university and we don't confer traditional degrees.
Udacity Nanodegree programs represent collaborations with our industry partners
who help us develop our content and who hire many of our program graduates.

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