help.doordash.com Open in urlscan Pro
2606:4700:4400::6812:231e  Public Scan

Form analysis
0 forms found in the DOM

Text Content

English (US)Select your language
Country / Jurisdiction
United States


Document Language
English



Privacy Policy - United States

DoorDash - General Privacy Policy

 

Effective Date: January 3, 2023




Last Updated: July 1, 2023

 

* California residents, please review additional privacy information in
our California Privacy Notice.

 

 1. About DoorDash and this Privacy Policy.

 

DoorDash, Inc. and its group companies (collectively, “DoorDash,” “we,” “us,” or
“our”) are committed to protecting your privacy. DoorDash is a technology
company that connects people with the best of their neighborhoods by enabling
local businesses to meet consumers’ needs of ease and convenience, and, in turn,
generate new ways for people to earn, work, and live. 

 

This Privacy Policy (“Policy”) explains how we process (e.g., collect, use,
disclose and/or protect) personal information when we are acting in the data
processing role or capacity of a Controller (as defined below). This Policy
applies to personal information relating to: (i) individuals who are registered
users of or subscribers to our Services (as defined below) (“Users”); (ii)
individuals who are not Users but who: (a) receive gifts of products, goods,
and/or other items (including, without limitation, a one-time order, DashPass
gift subscriptions, meal plan orders or similar orders, and gift cards)
(“Gift(s)”) from or through our Services, (b) receive communications about our
Services as a result of referrals from Users (“Referral(s)”), or (c) visit our
platforms (e.g., websites, apps, etc.) and/or who communicate with us (e.g.,
when submitting a form, contacting us using the contact information on our
platforms, etc.) (collectively “Non-Users”); (iii) individuals who are
non-Dasher independent contractors who perform services in support of DoorDash’s
corporate and/or administrative activities and who are acting in such capacity
(“Non-Dasher Independent Contractors”); (iv) individuals who are personnel
members of, or otherwise associated with, companies who have a business
relationship with DoorDash to utilize the Services to make their products,
goods, and/or other items available to Users (e.g., restaurants, stores, or
other businesses) (“Merchants”) and whose personal information is processed in
connection with the potential and/or actual business relationship between
DoorDash and the applicable Merchant (“Merchant Personnel”); and (v) individuals
who are personnel members of, or otherwise associated with, a vendor, service
provider or other party whose services DoorDash uses to provide its Services
(excluding Merchants) and to conduct and administer its business activities
(“Service Providers”) and whose personal information is processed in connection
with the potential and/or actual business relationship between DoorDash and the
applicable Service Provider (“Service Provider Personnel”). 

 

 

Notice to Certain California Individuals: Please note that the disclosures
regarding the collection, processing/use and disclosure of personal information
of, from or about Non-Dasher Independent Contractors, Merchant Personnel, and
Service Provider Personnel are only set forth in the California Privacy Notice,
as these categories of data subjects are only covered by the California Privacy
Rights Act of 2020 (“CPRA”). The disclosures regarding the collection,
processing/use and disclosure of personal information of, from, or about Users
and Non-Users, are set forth in both this Policy and the California Privacy
Notice. If you are an individual referenced in this section, please read
our California Privacy Notice and note that certain sections of the California
Privacy Notice reference back to this General Privacy Policy (such as detailed
information on how to exercise privacy rights). 

 

When we are processing personal information in the role or capacity of a
processor, DoorDash’s processing is subject to the instructions received by
DoorDash from the appropriate Controller, in which case this Policy will not
apply. The term “Controller” means the natural or legal person that, alone or
jointly with others, determines the purposes and means of processing personal
information. 

 

This Policy applies to all DoorDash platforms (e.g., websites, apps, etc.) that
contain a link to this Policy, including, without
limitation, www.doordash.com, https://get.doordash.com/en-us and www.trycaviar.com and
the applicable DoorDash User, DoorDash Merchant, and Caviar mobile apps. The
term “Services” means DoorDash’s services offered on or through such platforms.

 

If you are a User, your access to and use of our Services are subject to
our Terms and Conditions, which define some of the terms used throughout this
Policy. Please make sure that you have carefully read and understand the Terms
and Conditions before you use our Services. By using our Services, you accept
the Terms and Conditions, and acknowledge and agree that you have read and fully
understand and agree to our privacy practices as described in this Policy. If
you do not feel comfortable with any part of this Policy or our Terms and
Conditions, you must not use or access our Services.




If you are Merchant Personnel, then your relationship with us is also subject to
the contractual agreement(s) (e.g., Merchant Terms of Service or Merchant MSA)
between the applicable Merchant and DoorDash.




If you are Service Provider Personnel, then your relationship with us is also
subject to the contractual agreement(s) between the applicable Service Provider
and DoorDash.




If you are a Non-Dasher Independent Contractor, then your relationship with us
is also subject to the appropriate contractual agreement(s) entered into between
you and DoorDash or, if applicable, between DoorDash and the agency or company
through which you are engaged as an independent contractor.

 

This Policy does not apply to dashers who deliver orders through the Services
(“Dashers”). For the privacy policy for Dashers, please visit the Dasher Privacy
Policy.

 

2.Processing of Personal Information Covered Under this Policy.

 

A. USERS.

 

i. Collection of Personal Information

 

When you use our Services, we may collect personal information about you. The
types of categories or personal information that we may collect about you
include:

 

a. Information You Provide to Us Directly

 

You may provide your personal information to us when you use our Services,
including when you register with DoorDash, search within or place orders through
our Services, contact us with inquiries, engage with our chatbot or other
similar technology on the platforms or Services, respond to surveys, or
otherwise access or use our Services. This information may include:




 * Personal Identifiers and records information – We may collect and process
   information such as name, alias, email address, postal or delivery address,
   account name, phone number, signature, date of birth, or other similar
   identifiers.  
 * Biometric Information – We may process facial recognition, voiceprint, or
   other similar data that may be considered biometric data. 
 * Transactional/Commercial Information – When you place an order through our
   Services, we collect information related to that order. This may include
   information such as items purchased, special instructions, date and time of
   order, subtotal, photos that you provide to DoorDash, or other purchasing or
   consuming histories or tendencies.  
 * Financial Account or Payment Information – Payment information collected such
   as bank name, payment method, or other financial information. We use a
   payment processor that collects your payment information and processes
   payments made on or through the Services. We obtain limited information about
   your payment card from our payment processor, such as the last four digits of
   your card and the expiration date.
 * Survey Response Data – We conduct survey research among participating Users
   to learn more about Users to improve and enhance our Services and in
   connection with surveys, we may collect various information including,
   without limitation, information pertaining to consumer activity, usage of the
   Services, health and medical information, race/ethnicity information, sex
   life/sexual orientation, family relationships, etc.
 * Identification Documentation – We may collect identification documentation
   (e.g., drivers’ license, Federal or state identification card, passport,
   etc.) in certain limited scenarios (e.g., to verify identity and age when
   delivering an age-restricted product, good, and/or other item).
 * Access Credential Information – In connection with your User account, we will
   process username, password, unique User identification number, etc.
 * Loyalty Account Information – In connection with your use of our Services, we
   may process loyalty account information for your participation in certain
   loyalty programs for Merchants.
 * Sensory information - images, photos, and/or videos that you upload or submit
   to us in connection with the Services (e.g., a profile photo, a video(s) of
   your DoorDash experience, etc.).
 * Employment and professional information - if you are using our Services for
   orders to be delivered to your place of employment or on behalf of your
   employer, we may collect employment or professional related information from
   or about you
 * Sensitive Data or Sensitive Personal Information – as these terms are defined
   under applicable data protection and privacy laws, including precise
   geolocation (see below for further information); a social security, driver’s
   license, state identification card, or passport number; racial or ethnic
   origin; religious beliefs; mental or physical health diagnosis; sex life or
   sexual orientation; or citizenship; etc. We do not use or disclose your
   sensitive data or sensitive personal information for purposes other than to
   perform the services reasonably expected by an average consumer, for security
   and legal reasons, with your consent, and/or for other purposes permitted by
   applicable law. 

 

b. Information Received From You as Part of Your Communications

 

When you use our Services, complete electronic forms, communicate with Dashers
or contact us, by online chat, email, phone or text, we may automatically
collect and store certain information about you and the activity you engaged in,
for example: your name and contact information; your order details; information
that you voluntarily provide to us; the nature and content of your
communication; the purpose of the interaction; and the action we took in
response to your inquiry or request.

 

c. Information Collected Automatically

 

We also may collect and store certain information about you and your device(s)
automatically when you access or use our platforms and Services, including,
without limitation, on our websites and engaging with our online chat
functionality. This collection may include the use of, among other technology,
cookies and similar technologies as described in Section 3 (Cookies and Similar
Technologies) of this Policy. This information may include:

 

 * Technical Information – We collect technical information associated with your
   activity on our platforms and/or Services and may include information related
   to your browser and operating system, IP address (the Internet address of
   your computer), unique device identifiers, personal and online identifiers,
   and other information such as your device type and version of the app that is
   in use.
 * Usage Information – This may include the webpage that you were visiting
   before accessing our platforms and Services, the pages or features of our
   platforms and Services that you browsed to inform us which part of our
   platform and Services you visit and how much time you spend there. 
 * Platform Preferences – We collect information about your preferences to make
   your use of the platforms and Services more productive.

d. Location Information

 

When you use the Services, we may collect and store general location information
(such as IP address). We may also collect route information and delivery pick-up
or drop-off information. If you permit the Services to access location services
through the permission system used by your mobile operating system or browser,
we may also collect and store the precise location of your device when our apps
are running in the foreground or background of your device. This information may
be used to help you select your delivery address, to provide more accurate
deliveries of your orders, to provide recommendations on Merchants to you based
upon your location, and to enhance your user experience and improve the
services. You can choose whether to enable the location tracking feature through
the settings on your device or when prompted by our mobile apps. If you choose
to disable the location feature this may impact some of your use of our Services
(e.g., the Dasher will not receive precise location information from your
device, which may compromise the accuracy of deliveries in some situations).

 

e. Information Related to a Referral Program or Gift

 

DoorDash allows Users to (i) send Gifts from or through our Services and (ii)
invite people with whom the User has a personal connection to sign up for our
Services through a Referral. If you are setting up and sending a Gift or a
Referral, we will process information related to you and the recipient. This
information will include, but is not limited to, names of both the sender and
the recipient, contact information for the recipient, information related to the
Gift or Referral (e.g., what was sent, was the gift redeemed, what activity has
the recipient taken towards completing the activities associated with the
referral, the content of any messages included, etc.). For any personal
information that you provide about a recipient of a Gift or Referral, by
submitting the information to us you certify that you have the consent and
approval of the recipient for you and DoorDash to process their personal
information for the purposes for which you disclosed it to us (and, as
applicable, for the sending of messages (e.g., email, etc.) to the recipient).
As a user, if someone sends you a Gift, we will process your information in
connection with setting up and delivering the Gift, tracking the Gift for our
Gifting program and for other purposes as set forth in this Policy.

 

f. Information Collected from Your Social Media Accounts

 

You may choose to enable or log in to our Services via various online services,
including social networking services like Facebook and Google. Our Services also
may enable you to access social networking services such as Facebook, Twitter,
or Instagram (“Social Network(s)”) directly or indirectly through our Services.

 

When you link a Social Network account to our platforms or Services or log into
our platforms or Services using your Social Network account, we may collect
relevant personal information to enable our platforms or Services to access that
Social Network and your information contained within that Social Network. Any
sharing of personal information from or by your Social Network to us is subject
to the applicable privacy policy for, and the applicable privacy notices from,
the Social Network and, as applicable, any consent or approval that you have
provided to the Social Network.

 

g. Information Collected about Users from Market Enrichment Partners

 

We may license, rent, or otherwise acquire certain demographic information that
is about or associated with you that we use to gain a better understanding of
you and your consumer habits so that we can improve and enhance our Services and
marketing and advertising campaigns.

 

h. Information Collected from Advertising Partners and Analytics Providers.

 

In connection with certain marketing and advertising campaigns, we may collect
and process certain information from our advertising providers and analytics
providers that is connected or associated with you and linked or connected to
your interaction with our campaigns.

 

i. Information Collected from Business Partners

 

We may collect personal information from business partners in connection with
co-branded product offerings.

 

j. Information Collected from Payment Providers

 

We may collect or receive limited personal information from payment providers in
connection with our processing of transactions or orders in connection with our
Services. 

 

 

ii. Use of Your Personal Information

 

We may use the information we collect about you for various purposes as
described below.

 

a. To Provide You with the Services

 

We use your information to provide you the Services. For example, we use credit
card information to complete a transaction or we use address information to
allow the Dasher to fulfill your delivery or we use your information to process
a Gift or a Referral. In performing or providing the Services, we may disclose
your information to another party or person to facilitate the performance or
delivery of the Services (e.g., sharing personal information with Merchants or
Dashers or with your bank to validate your payment card, etc.). In such an
event, we enter into contractual agreements with such parties or persons to
protect your information. 

 

b. To Maintain and Improve the Platforms and Services

 

We use your information for our everyday business operations such as auditing,
administration of the Services and business activities, fulfillment, analytics,
debugging to identify and repair errors that impair existing intended
functionality, conducting internal research for technological development and
demonstration, and undertaking activities to verify or maintain the quality or
safety of our Platforms and Services. Your information may also be used to
improve the content and/or functionality of the Services. We may use your
information to help us enhance offerings for DoorDash and our Merchants. We may
process your information, either on an individual level or aggregated with
information from or about Users, to analyze trends in the use of our Services
and to improve and enhance our Services. We may also use aggregate information
about Users and their activities in connection with our Services to provide
suggestions or recommendations to Merchants relating to the Merchants’ use of
our Services. 

 

c. To Communicate with You

 

We use your information to communicate with you. For example, we may send you
text messages or other notifications about the status of your orders and
deliveries. We may also contact you with promotional offerings or other
communications that may be of interest to you. 

In the event you contact us, we use certain information to respond to your
questions and assist you with any issues that may arise in your use of the
Services. If you send direct messages, such as chat or text messages to a
Dasher, using the telephone number for that Dasher available on the Services, we
may use a third-party service provider to monitor and analyze these messages. We
monitor these messages for fraud prevention, to ensure appropriate charging of
fees, to enforce our Terms and Conditions, and for quality and training
purposes. As part of this process, DoorDash and its service provider will
receive in real time and store data about your direct messages, such as chat or
text messages, including the date and time of the text message, your phone
number, and the message. If you do not agree with the monitoring of direct
messages you send to Dashers, please do not send messages to Dashers.

 

d. For Account and Network Security Purposes

 

We care about keeping you secure and safe while using our Services. Keeping you
safe requires us to process your personal information, such as your device
information, activity information and other relevant information. We use such
information to combat spam, malware, malicious activity or security risks;
improve and enforce our security measures; and to monitor and verify your
identity so that unauthorized users do not gain access to your information.

 

e. To Maintain Legal and Regulatory Compliance

 

Our Services are subject to certain laws and regulations which may require us to
process your personal information. For example, we process your personal
information to pay our taxes, to fulfill our business obligations or as
necessary to manage risk as required under applicable law.

 

f. To Enforce Compliance with Our Agreements and Policies

 

When you access or use our Services, you are bound to our Terms and Conditions
(if you are a User), and this Policy. To ensure you comply with them, we process
your personal information by actively monitoring, investigating, preventing and
mitigating any alleged or actual prohibited, illicit or illegal activities on
our Services. We also process your personal information to: investigate, prevent
or mitigate violations of our internal terms, agreements or policies; enforce
our agreements with third parties and business partners.

 

g. To Protect You, Others, and Our Business

 

We use your information to protect you, others, and our business, including,
without limitation, using information for fraud prevention, for enforcement of
our Terms and Conditions, to comply with the law, and to protect against
security risks.

 

h. To engage in Certain Marketing and Advertising Activities and to Personalize
your Experience or Use of the Services

 

In addition to the marketing and advertising activities described elsewhere in
this Policy, including in Section 3 (Cookies and Similar Technologies) of this
Policy, we engage in the following activities:

 * Look-alike Modeling. We may use personal information and/or link personal
   information to a third-party cookie or other similar technology to develop
   audience insights and/or look-alike models in connection with our marketing
   campaigns, which models are used to market or advertise the Services on third
   party platforms (e.g., websites, apps, etc.) to people who exhibit similar
   characteristics with the look-a-like modeled data. 

 

 * Audience Insights/Ad Measurement. We may use the personal and transactional
   information collected from or about you and your use of our Services and
   platforms to gather audience insights and engage in ad effectiveness
   measurement. In connection with this activity, we may share personal and
   transactional information about you and your use of our Services and
   platforms with our service providers, processors and business partners for
   the purposes of ad insight and ad effectiveness measurement reporting (either
   on an individual user level or an aggregate level), which will be used to
   create, enhance, and improve our Services and platforms and to create,
   enhance, improve, and implement marketing campaigns and content. 

 

 * Cross-context behavioral advertising. We may engage in targeted marketing or
   advertising to a User based upon the User’s personal information obtained
   from the User’s activity across another company’s distinctly-branded
   websites, applications, or services, however, such activities are only on our
   behalf and for the benefit of us and the Services.

 

We also use your information to personalize your experience. For example, we may
personalize the content and features you see when visiting our Services. In
addition, we may personalize advertisements, marketing communications, and
recommendations to make them more tailored to your interests.




We may also use aggregate information about Users and their activities in
connection with our Services to provide suggestions or recommendations to
Merchants relating to the Merchants marketing activities and the Merchant’s use
of our Services.

 

i. For Our Business Purposes

 

We may use your information for any other purpose disclosed to you at the time
we collect the information, or otherwise with your consent.

 

iii. Disclosing Personal Information

 

We may provide your personal information, as described in Section 2.A.i of this
Policy, to third parties as described below.

 

a. Service Providers, Contractors or Third Parties

 

We may provide your information to our service providers and contractors to help
provide services to you for certain business purposes. This information is
provided in order for them to provide us services such as payment processing,
advertising services, marketing partners, web analytics, data processing, IT
services, customer support and other services. These service providers or
contractors may have access to your personal information to perform services on
our behalf.

 

We may provide your information to third parties in connection with certain
marketing, and/or advertising activities, including, without limitation,
cross-context behavioral advertising. The marketing and/or advertising
activities are performed on behalf of DoorDash and the Services.

 

b. Dashers, Merchants or Other Users

 

To help provide you with our delivery services we provide your information,
including limited personal information (e.g., first and last names, address,
phone number (however, your phone number is masked to protect your privacy)) and
order details, to the Dashers who complete your requested deliveries. Similarly,
we provide information to Merchants to facilitate deliveries, which will include
your order information for the Merchant and, depending upon the delivery service
(e.g., delivery by a Dasher or delivery by the Merchant), some amount of
personal information (e.g., first and last name or first name and last initial,
address, phone number, etc.). We may also share information that you provide to
DoorDash with Merchants as part of a Merchant Loyalty Program when you connect
your DoorDash account with the applicable Merchant program.

 

c. Group Companies

 

We may provide your information to our group companies for business purposes. We
will require these entities to comply with the terms of this Policy with regard
to their use of your information.

 

Service provided by DoorDash, and our group companies may share certain
functionalities such as a uniform login experience where users of both
applications will need to use a single username and password. 

 

 

d. Social Networks

 

In connection with linking or connecting your User account(s) with our Services
to your Social Network, we may share certain of your information with the
operator of that Social Network to facilitate your use of that Social Network
and for other purposes or uses described in the Social Network’s privacy policy.
Additionally, a Social Network may collect personal information and information
about your use of our platforms or Services automatically. The manner in which a
Social Network collects, uses, stores, and discloses your information is
governed by the policies of such third parties and DoorDash shall have no
liability or responsibility for the privacy practices or other actions of any
Social Network that may be enabled within our Services. Keep in mind that your
usage of Social Network features is governed by applicable Social Networks and
not by DoorDash and may be visible or accessible to the public.

 

e. To Third Parties when Required or Permitted by Law

 

We may be required to provide your personal information to third parties
including law enforcement agencies when required to protect and defend our legal
rights, protect the safety and security of users of our Services, prevent fraud,
comply with the law, respond to legal process, or a request for cooperation by a
government entity.

 

f. Corporate Transactions

 

We may disclose your personal information to third parties in order to
participate in, or be the subject of, any sale, merger, acquisition,
restructure, joint venture, assignment, transfer or other disposition of all or
any portion of our business, assets or stock (including in connection with any
bankruptcy or similar proceedings) or other similar transaction(s), in which
case we may disclose your personal information to prospective buyers, sellers,
advisers or partners and your data may be a transferred asset in a business
sale.

 

g. Co-Branded Products & Services

We may share your personal information with companies that offer co-branded
products or services, such as a co-branded DooDash credit card. In conjunction
with the co-branding program, we may receive compensation from the co-branding
activity. These companies are prohibited from using your personal information
for purposes other than offering you, and administering your use of, these
co-branded products and services.

 

h. Individuals who you Send a Gift or Referral to

 

When you send a Gift or Referral to another person (e.g., a User or Non-User),
certain personal information of or about you will be included with the
communication (e.g., first and last names, email address, a personal message (if
applicable) and your User account profile picture (if any)). 




i. With Your Consent or at Your Direction or Instruction

 

We also may provide your information to third parties with your consent or at
your direction.

 

j. Professional Services Organizations

 

We may disclose your personal information to professional services organizations
in connection with exercising our rights and conducting our business activities.

 

B. NON-USERS. 

 

In connection with our Services, we may process personal information about
Non-Users, which can occur when a User is sending a Non-User a Gift, when a User
is sending a Referral to a Non-User, or when a Non-User is visiting our
platforms or Services (e.g., visiting www.DoorDash.com) or communicating with us
(e.g., sending us an email through the contact information available through our
platforms). When we are processing personal information in connection with a
Gift or in connection with a Referral, the User is solely responsible for
ensuring that the User has the consent or approval of the Non-User for both the
User and DoorDash to process the Non-User’s personal information, including,
without limitation, for the sending of communications to the Non-User (e.g.,
emails, etc.) and by submitting the Non-User’s personal information to us, the
User is certifying that such consent or approval has been received or obtained.
Please note the following: (i) if you participate in a DoorDash Referral
program, we will disclose your personal information and activity in connection
with the Referral with the User who referred you; (ii) for Referrals, the User
setting up the communication determines the timing of sending the communication,
determines the channel through which to send the communication (e.g., email,
SMS/text message, etc.), determines who to send the communication to, and has
full control over the content of the communication and can edit any suggested
content provided by DoorDash; and (iii) if you are receiving a Gift as part of a
meal plan or other similar program organized by a User, the User may disclose
some personal information about you to individuals who participate in the meal
plan or other similar program and such disclosure is controlled by the User not
by DoorDash and the User is required to have your consent or approval for the
sharing of the personal information. We do not sell or share (as these terms are
defined under applicable data protection and privacy laws) the personal
information of Non-Users. For more information on the processing of Non-User
personal information, please see below. 

 

i. Categories of Personal Information Collected and Disclosed to Third Parties.

 * Contact information, such as first and last names, residential address, phone
   number, email address, etc.
 * Preferences for products, goods, and/or other items (e.g., food preferences,
   etc.)
 * Order/transaction history
 * Activity or actions in connection with a referral program (as applicable)
 * Technical information, such as IP address, device identifier, browser type,
   device type, etc. (as applicable)
 * Online activity, such as browsing history, websites/web pages/web content
   viewed or interacted with, etc. (as applicable)
 * Communications data, such as the date and time of communications, the nature
   and content of the communications, information on the sender and recipients
   of communications, etc.

 

ii. Categories of Sources of Personal Information.

 * A User, such as when a Gift is organized or ordered or when a Referral is set
   up using DoorDash’s platforms or systems to transmit the message
 * A Non-User recipient of an order when they interact or communicate with
   DoorDash about an order
 * Your device, system, browser, when you access, use or interact with our
   platform(s), through the use of cookies and similar technologies as described
   in Section 3 (Cookies and Similar Technologies) of this Policy

 

iii. Purposes or Uses of Personal Information.

 * Creating, facilitating and delivering an order, such as setting up the order,
   communicating the order to a Merchant(s), communicating with the Non-User
   about the order, and arranging for delivery through a Dasher
 * Facilitating and administering our communication and interaction with you
 * Operating our platforms and Services, including, without limitation,
   debugging to identify and repair errors that impair existing intended
   functionality
 * Assisting a User in generating and transmitting a link for a Referral program
 * Engaging in marketing and advertising activities in connection with cookies
   and similar technologies, as described in Section 3 (Cookies and Similar
   Technologies) of this Policy (as applicable)
 * Complying with legal and regulatory requirements
 * Protecting the interests, persons, and property of DoorDash and its
   personnel, you, and other third persons and parties
 * Monitoring, investigating, preventing, mitigating and remediating, any
   alleged or actual prohibited, illicit, or illegal activities in connection
   with the Services and our business relationships and operations
 * Ensuring compliance with our internal terms, policies, and agreements and
   meeting internal and external audit requirements, including our information
   security obligations
 * Creating, enhancing and improving our Services and our business activities,
   including, without limitation, conducting internal research for technological
   development and demonstration, and undertaking activities to verify or
   maintain the quality or safety of our platforms and Services
 * Handling inquiries, complaints, and requests
 * Exercising our rights, and to defend ourselves from claims 
 * Protecting and enhancing the security of our systems, platforms and the
   Services (e.g., to prevent, detect, and mitigate security risks, malicious
   activity, spam, malware, etc.; to improve, enhance, and enforce our security
   measures and controls; and to monitor and verify identity for the purposes of
   protecting against unauthorized use, etc.)

 

iv. Categories of Third Parties Who May Receive Personal Information. 

 * DoorDash’s group of companies
 * The User(s) who set up the Gift or Referral (as applicable)
 * Third parties who help us establish and administer our relationship with you
   and perform and deliver the Services, including the applicable Merchant(s)
   and Dasher(s) to fulfill your order 
 * Third parties where we have a duty or obligation to or are permitted to
   disclose your personal information by law (e.g., government agencies, law
   enforcement, courts and other public authorities)
 * Professional service organizations (e.g., legal professionals, accountants,
   auditors, security professionals, information technology professionals) where
   we feel it is appropriate to protect the rights, persons and property of
   DoorDash, our personnel, you, our Users, our platforms and/or Services,
   and/or other persons or parties 
 * Any person or party to whom you direct, or consent to, us to disclose your
   personal information
 * Third parties in order to participate in, or be the subject of, any sale,
   merger, acquisition, restructure, joint venture, assignment, transfer or
   other disposition of all or any portion of our business, assets or stock
   (including in connection with any bankruptcy or similar proceedings) or other
   similar transaction(s), in which case we may disclose your personal
   information to prospective buyers, sellers, advisers or partners and your
   data may be a transferred asset in a business sale

 

3. Cookies and Similar Technologies.

 

We use cookies, web beacons, pixels, session replay/screen capture, and similar
technologies to collect information and personalize your experience with our
Services. When we use session replay technology, we may collect on a real-time
basis information on how you use and navigate the Services. This may include
mouse movements and how you scroll through the Services, but we do not collect
keystroke data. Additional information on other technologies we may use is set
forth below.

 

For information on your opt-out rights under applicable data protection and
privacy laws, please see Section 8 (Your Rights and Choices) of this Policy.
Please note that even if you opt-out, you may still receive advertisements from
us. However, in that case, the advertising will not be tailored to your
interests. Please further note that the opt-out mechanisms will not impact or
affect DoorDash’s non-interest based advertising on our platforms or Services. 

 

A. Cookies

 

Cookies are small web files that a site or its provider transfers to your
device’s hard drive through your web browser that enables the site’s or
provider’s system to recognize your browser and remember certain information.

 

How We Use Cookies – We use first-party and third-party cookies for the
following purposes:

 

 * to make our Services function properly;
 * to improve our Services;
 * to recognize you when you return to our platforms and to remember information
   you have already provided, such as items already in your order cart;
 * to collect information about your activities over time and across third party
   websites or other online services in order to deliver content and advertising
   tailored to your interests; and
 * to provide a secure browsing experience during your use of our Services.

 

How to Manage Cookies – You may disable the use of cookies by modifying your
browser settings. If you choose to disable cookies you may not be able to fully
experience the interactive features of our Services. For more information on
cookies and how to disable cookies
visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.

 

B. Web Beacons

 

Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics
with a unique identifier that may be included on our platforms to deliver or
communicate with cookies, in order to track and measure the performance of our
platforms and Services, monitor how many web visitors we have, and to monitor
the effectiveness of our advertising. Unlike cookies, which are stored on the
user’s hard drive, web beacons are typically embedded invisibly on webpages (or
in an email).

 

C. Online Analytics and Advertising Technologies

 

We and our third-party vendors may use automated technologies (including cookie
identifiers on our platforms), along with other collected information, to tailor
ads or deliver content when you are on our Services or on other devices, apps or
websites.

 

 

D. Targeted Advertising

 

We (or our service providers) may use the information we collect, for instance,
IP addresses and unique mobile device identifiers, to locate or try to locate
the same unique users across multiple browsers or devices (such as smartphones,
tablets, or computers), or work with providers that do this, in order to better
tailor content and features and provide you with a seamless experience across
devices. If you wish to opt out of such cross device tracking for purposes of
interest-based advertising, you may do so through your device settings. We may
also use cross-device tracking to help identify our users and serve advertising.
This type of advertising is often called “interest-based” or “personalized”
advertising and when it occurs on mobile apps, “cross-app” advertising.

 

You can learn more about interest-based advertising and how to opt-out of
receiving tailored advertising by visiting (i) the Network Advertising
Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s
Consumer Opt-Out link. To opt out of Google Analytics for display advertising or
customize Google display network ads, you can visit the Google Ads Settings
page. These links are provided for convenience purposes only; DoorDash is not
responsible or liable for the compliance practices and programs of the companies
managing the opt-out processes available through the above links.

 

E. Mobile Applications

 

Depending on your permissions, we may receive your personal information from
your Internet service and mobile device providers. Users of mobile devices who
do not want to receive interest-based advertising may opt-out in several ways.
Learn more about your choices for mobile devices by
visiting http://www.aboutads.info/appchoices. Each operating system, (iOS for
Apple phones, Android for Android devices, etc.) provides its own instructions
on how to prevent the delivery of tailored in-application advertisements. You
should view your device or system settings to determine how you can opt out of
use of your device ID for “cross-app” personalized advertising.

 

4. Security.

 

DoorDash has implemented administrative, organizational, technical, and physical
security controls that are designed to safeguard personal information. However,
no online activity is ever fully secure or error-free. While we strive to
protect your information, we cannot guarantee that your personal information is
absolutely secure. Please keep this in mind when disclosing any information to
DoorDash.

 

Please recognize that protecting your personal information is also your
responsibility. We urge you to take every precaution to protect your information
when you are on the Internet, or when you communicate with us and with others
through the Internet. Change your passwords as appropriate, use a combination of
letters and numbers, and make sure you use a secure browser. If you have reason
to believe that your interaction with us is no longer secure (for example, if
you feel that the security of your account might have been compromised), or if
you suspect someone else is using your account, please let us know immediately
by contacting us as indicated in Section 12 (Contact Us) of this Policy.

 

5. Data Retention.

 

Our retention of your personal information may vary based upon the nature of our
relationship with you (e.g., User, Non-Dasher Independent Contractor, etc.) or,
as applicable, the company or business with whom you are employed, associated,
or connected (e.g., in the case of Merchant Personnel and Service Provider
Personnel, etc.) and based upon several factors, including without limitation,
the following:

 * The length of time necessary to fulfill the purpose(s) for which we collected
   the personal information;
 * When your relationship with us ceases or terminates or when the company or
   business that you are affiliated, associated, or connected with, ceases to
   maintain a business relationship with us; 
 * The length of time it is reasonable to keep records to demonstrate that we
   have fulfilled our business and legal duties and obligations and contractual
   commitments (as applicable);
 * Any limitation periods within which claims can be made;
 * Any retention periods prescribed by law or recommended by regulators,
   professional bodies, or associations; and
 * The existence of any relevant legal proceedings. 

 

6. Third-Party Sites.

 

Some of the functionality may be provided by third parties and the Services may
link to other third-party websites that are not controlled by DoorDash. These
third parties are not under our control and DoorDash is not responsible for
their privacy policies or practices. If you provide any personal information to
any third party or through any such third-party website, we recommend that you
familiarize yourself with the privacy policies and practices of that third
party.

 

 

7. Children’s Information.

 

A. Our Services are not intended for children under 16 years of age, and we do
not knowingly collect personal information from children under the age of 16. If
you are a parent or guardian of a child under the age of 16 and believe he or
she has disclosed personal information to us, please contact us
at privacy@doordash.com. A parent or guardian of a child under age 16 may review
and request deletion of the child’s personal information. Parents or guardian’s
should closely monitor their User accounts to ensure that the accounts are
properly used. 

 

B. In connection with our business-to-business relationships, we do not
knowingly process any personal information of or about a child. 

 

C. If we become aware that personal information we collected is associated with
a minor under 16 years of age, we will delete that personal information. 

 

8. Your Rights and Choices.

 

A. Your Rights.

You may have rights under certain data protection and privacy laws pertaining to
our processing of your personal information. These rights are not absolute,
meaning that, as permitted under applicable data protection and privacy laws, we
may not be obligated to comply with your request and we can limit the frequency
of your requests. For all requests, we will need to verify the identity of the
data subject and, if applicable, the identity and authority of the person
submitting the request on behalf of the data subject. If we are unable to
confirm or validate the identity of the data subject and, if applicable, the
identity and authority of the requestor if different than the data subject, then
we may reject or deny the request. Subject to applicable data protection and
privacy laws, you can exercise your rights free of charge. 




Subject to applicable data protection and privacy laws, the following rights may
be available:

 

Type of Right

Description

Exercising Right

Right of Access/Right to Know/Right to Data Portability 

This right provides an individual with the opportunity to know what personal
information has been collected about them, including the specific pieces of
personal information and the right to receive a copy of the personal information
in a portable and, to the extent technically feasible, a readily usable format. 



User: For DoorDash, you can exercise this right by clicking here. For Caviar you
can exercise this right by clicking here.


Non-User: Contact us at privacy@doordash.com and provide (i) your first and last
name, email address and address of residency; (ii) identify the right(s) being
exercised; and (iii) in the subject line include “Non-User DSR Request” 


Merchant Personnel, Service Provider Personnel, and Non-Dasher Independent
Contractor: 

Contact us at privacy@doordash.com and provide (i) your first and last name,
business email address and address of residency; (ii) explain the nature of your
connection to us (e.g., Merchant Personnel, Service Provider Personnel,
Non-Dasher Independent Contractor); (iii) identify the right(s) being requested;
and (iv) in the subject line include “B2B DSR Request”.

Right of Deletion

This right provides an individual with the opportunity to request deletion of
personal information.


Notwithstanding the fact that a data subject may exercise a right to delete
personal information, please note that we will keep a record of all rights
requests and we may retain personal information even after receiving and
processing a right of deletion request if such retention is permitted or
required under applicable data protection and privacy laws.  

User: For DoorDash, you can exercise this right by clicking here. For Caviar you
can exercise this right by clicking here.


Non-User: Contact us at privacy@doordash.com and (i) provide your first and last
name, email address and address of residency; (ii)  identify the right(s) being
exercised; and (iii) in the subject line include “Non-User DSR Request”. 


Merchant Personnel, Service Provider Personnel, and Non-Dasher Independent
Contractor: Contact us at privacy@doordash.com and (i)  provide your first and
last name, business email address, and address of residency; (ii) explain the
nature of your connection to us (e.g., Merchant Personnel, Service Provider
Personnel, Non-Dasher Independent Contractor); (iii) identify the right(s) being
requested; and (iv) in the subject line include “B2B DSR Request”. 

Right to Opt-Out of Sale or Sharing of Personal Information

 

Right to Opt-out of Targeted Advertising 


Right to Opt-In

This right provides an individual with the opportunity to opt-out of having
their information sold,  shared, or used for purposes of cross-context
behavioral advertising, or targeted advertising. State laws have specific
definitions of selling, sharing, and targeted advertising. For example, the CPRA
broadly defines “sale” as any sharing of personal information with third parties
in exchange for monetary or other valuable consideration. The CPRA defines
“sharing” as sharing personal information with a third party for cross context
behavioral advertising. This includes sharing personal information in a way that
allows third parties to receive certain information such as cookie identifiers,
IP addresses and/or browsing behavior to add to a profile about your device,
browser or you. Such profiles may enable delivery of interest-based advertising
or cross-context behavioral advertising by such third parties within their
platform or on other sites.

You also have the right to opt-in if you change your mind. This right provides
individuals who have chosen to exercise their right to opt-out the opportunity
to opt-in for the sale and sharing of their personal information. 



User: To opt-out of the sale or sharing  of personal information and targeted
advertising, please use the Do Not Sell or Share Link on www.doordash.com or go
to https://www.doordash.com/consumer/personalize.


If you change your mind, you can opt-in using the same path.  


Non-User: We do not believe that the right to opt-out or the right to opt-in
will apply to Non-Users because we do not share or sell Non-User data with third
parties or use such data for purposes of targeted advertising.


Merchant Personnel, 

Service Provider Personnel 

and Non-Dasher 

Independent Contractor: 

We do not believe that the 

right to opt-out or the right to 

opt-in will apply to 

the processing of personal 

information for these 

categories of individuals 

because we do not share or 

sell such personal information with or to third parties or use such data for
purposes of targeted 

advertising. If you are also a 

registered user of our 

Services, you may use the 

opt-out and opt-in for Users 

described above.  


Right to Correct or Rectify Personal Information

Taking into account the nature of the personal information and the purposes of
the processing, this right provides an individual with the ability to correct or
update inaccurate personal information that we hold about the individual. 

User: Please login to your account and correct or update your information. 


Non-User: Contact us at privacy@doordash.com and provide (i) your first and last
name, email address and address of residency; (ii) identify the right(s) being
exercised; and (iii) in the subject line include “Non-User DSR Request” 


Merchant Personnel, Service Provider Personnel, and Non-Dasher Independent
Contractor: 

Contact us at privacy@doordash.com and provide (i) your first and last name,
business email address and address of residency; (ii) explain the nature of your
connection to us (e.g., Merchant Personnel, Service Provider Personnel,
Non-Dasher Independent Contractor); (iii) identify the right(s) being requested;
and (iv) in the subject line include “B2B DSR Request”.

Right to Appeal

This right provides an individual with the opportunity to appeal a decision made
by us in connection with a rights request.

All categories of individuals covered by this Policy: contact us at
privacy@doordash.com and provide (i) your first and last name, email address,
and address of residency; (ii) the date that you initially submitted the
request; (iii) an overview of the decision you are appealing; and (iv) include
the following in the subject line “DSR - Appeal”. 

Right of Non-Discrimination and Non Retaliation 

This right provides an individual with the right to not be discriminated against
as a result of exercising a right provided under applicable data protection and
privacy laws. 


Generally, this right prohibits a Controller from (a) denying an individual
access to or use of goods and services, (b) charging different prices or rates
for goods and services, or (c) providing a different level or quality of goods
or services, as a result of the individual exercising a right under data
protection and privacy laws.

All categories of individuals covered by this Policy: DoorDash does not
discriminate or retaliate against individuals for exercising applicable privacy
rights. 


If you feel that you have been subject to discrimination as a result of
exercising a right provided under data protection and privacy laws, please
contact us at privacy@doordash.com and provide (i) your first and last name,
email address and address of residency; (ii) an explanation of the right(s)
exercised and the alleged discriminatory treatment; and (iii) in the subject
line include “Discriminatory Treatment - DSR”. 


Right to Limit the Use and Disclosure of Sensitive Personal Information

Under the CPRA, this right provides an individual with the opportunity to direct
a business that collects sensitive personal information about the individual to
limit its use of the individual’s sensitive personal information to only the use
necessary to perform the services or provide the goods reasonably expected by
the average individual who requests those services or goods or as otherwise
permitted under applicable data protection and privacy laws. This right is
limited to sensitive personal information used for the purpose of inferring
characteristics about an individual. 

All categories of individuals covered by this Policy: DoorDash does not use
sensitive personal information for the purpose of inferring characteristics
about an individual, therefore we do not offer a path to exercise this right. 

However, all other rights applicable to personal information are available for
sensitive personal information as well. You may exercise any of the other rights
available to you, such as the Right of Deletion or the Right to Opt-Out. 


Right to Withdraw Consent 

This right provides individuals with the opportunity to withdraw their consent
where DoorDash has collected their personal information on the basis of such
consent. 

 

All categories of individuals covered by this Policy: To withdraw consent where
you have previously given your consent to DoorDash, please contact us at
privacy@doordash.com  and provide (i) your first and last name, business email
address, and address of residency; (ii) an explanation of where you provided
your consent to DoorDash; and (iii) in the subject line include “Withdraw
Consent - DSR”.

Right to Opt-out of Profiling 

This right provides individuals with the opportunity to opt out of profiling.
The term profiling has specific definitions under state laws and typically means
automated processing to analyze an individual’s economic situation, health,
personal preferences, interests, reliability, behavior, location or movements in
a way that would produce a legal or similarly significant effect.  


All categories of individuals covered by this Policy: DoorDash does not engage
in this type of profiling of individuals. 




 

 

Authorized Agent Requests. For authorized agents submitting a request on behalf
of a data subject, please contact us at privacy@doordash.com and provide (i) the
first and last names and email address for the data subject, (ii) the first and
last names and business contact information for the agent, (iii) evidence of
authority (e.g., power of attorney, etc.), (iv) the status of the data subject
(e.g., User, Non-User, Merchant Personnel, etc.), (v) the right(s) being
exercised, and (vi) in the subject line include “Authorized Agent Request”.




Contact DoorDash by Phone: If you do not have accessto email or based on your
personal preference, you may exercise any of the rights available to you by
calling us at (855) 973-1040.




Contact DoorDash by E-Mail: You may contact us via e-mail
(privacy@doordash.com) to exercise the following rights: (i) right to
correct/rectify personal information, (ii) the right of access/right to know,
and (iii) the right to deletion. In your email, please provide (a) your first
and last name, email address and address of residency; (b) identify the right(s)
being exercised; and (c) in the subject line include “DSR Request”.




B. Your Additional Choices.

 

i. Commercial Email Messages & Text Messages. You can unsubscribe from our
marketing or promotional emails and text messages by using the unsubscribe
mechanism in the communication. We will still send you transactional,
information, and relationship communications about the use of our Services,
platforms and/or the relationship between us and you. This opt-out option does
not apply to DoorDash credit card offerings because these are provided through
associated financial institutions. However, you can choose to stop receiving
certain prescreened offers of credit that originate from participating
nationwide credit reporting agencies, including our prescreened offers, by
calling the official Consumer Credit Reporting Industry organization at
1-888-567-8688 or by going to www.optoutprescreen.com.

 

ii. Push Notifications. In the notifications section of the account page on our
mobile platforms/apps, you can adjust your preferences for push notifications
for order updates, store offers, DoorDash offers, recommendations, reminders,
and product updates and news. Please note that turning off notifications may
impact the use of our Services, platforms, and/or the relationship between you
and us. 

 

iii. Location Access. You can restrict, limit or prohibit our access to your
location through your device settings. Please note if you restrict, limit or
prohibit our tracking of your location, this may impact your use of and our
delivery of the Services.




iv. Cookie Tracking. Please see Section 3 (Cookies and Similar Technologies) of
this Policy.

 

v. Ad Personalization. To adjust your preferences on our ad personalization
activities on third party platforms (e.g., websites and apps), please go to
marketing choices in the privacy section of the User account and you can slide
the toggle to disable or enable.

 

9. California Residents. California residents, please review additional privacy
information in our California Privacy Notice.

 

10. Nevada Residents.

 

Under Nevada Revised Statutes Chapter 603A (Security and Privacy of Personal
Information) (“Nevada Privacy Law”), companies that qualify as an Operator under
Nevada Privacy Law must satisfy certain requirements pertaining to “Covered
Information.” The term “Covered Information” is defined to include the following
items of personally identifiable information: (1) first and last name, (2) home
or other physical address, (3) email address, (4) phone number, (5) social
security number, (6) an identifier that allows a specific person to be contacted
either physically or online, and (7)
any other information concerning a person collected from
the person through the Internet website or online service of the operator and
maintained by the operator or data broker in combination with an identifier in a
form that makes the information personally identifiable. Under Nevada Privacy
Law, certain Nevada consumers may opt-out of the sale of Covered Information,
with “sale” being defined as the exchange of Covered Information for monetary
consideration. We do not believe that we sell Covered Information under Nevada
Privacy Law; however, we do offer an opt-out of the sale or sharing of personal
information to satisfy requirements under other data protection and privacy laws
and this right is available to Nevada residents as well.  

 

11. International Users.

 

The personal information processed in connection with this Policy may be stored
and processed on servers located in the United States and other global
locations, which means that if you reside outside of the United States your
personal information will be transferred, stored, and processed outside of the
country or jurisdiction in which you reside. 




12. Contact Us.

 

If you have any questions or concerns relating to this Policy or our privacy
practices, please contact us at privacy@doordash.com or:

DoorDash, Inc.

Attn: Legal

303 2nd St, Suite 800

San Francisco, CA 94107

Help Form: https://help.doordash.com/consumers/s/contactsupport




13. Updates to this Policy.




This Policy may be subject to updates from time to time with or without notice.
We recommend that you periodically review this Policy. In the event of any
changes to this Policy, we will determine whether or not notice is required and,
if notice is required, we will provide appropriate notice taking into account
the nature of the changes. Your continued use of our Services after any updates
to this Policy constitutes your agreement and acceptance of this Policy as
updated. In the event that you disagree with the changes, your only remedy is to
cease using the Services.

Get to Know Us
About UsCareersBlogLinkedInGlassDoorAccessibility
Let Us Help You
Account DetailsOrder HistoryHelpHave an emergency?
Doing Business
Become a DasherBe a Partner RestaurantGet Dashers for Deliveries

PrivacyDelivery Locations© 2020 DoorDash

Doordash Legal document