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Interaction Desktop Client
Features
Access Control Rights
Security Rights
What's New in Interaction Desktop
Interactive Update
Accessibility Compliance
Report a Problem
Genesys Cloud for PureConnect
Using Mini Mode
Using the Operator Console
Views and Dialog Boxes
Using the Toolbars
Configuration Options
Working with Account and Wrap-Up Codes
Working with Callback Requests
Working with Calls
Working with Chat Sessions
Working with Directories
Working with Email Messages
Email Interactions
Secure Email Messages
Email Views
Email Folders
Manage Folders
Email List
Email Editor
Email Window for Incoming Messages
Email Window for Outgoing Messages
Configure Email Windows
Manage Email Messages
Working with Faxes
Working with Generic Objects
Working with Interaction Optimizer
Working with Interaction Process Automation
Working with Interaction Tracker
Working with the Microsoft Lync Integration
Working with the Microsoft Outlook Interaction Desktop Add-in
Working with Orbit Queues
Working with Personal Rules
Working with Queues
Working with Response Management
Working with Screen Pops
Working with Speed Dial
Working with Status Settings
Working with Text Messages
Working with Voice Mail
Working with Workgroups
Interaction Client Systems and Subsystems
Change log
 

Interaction Desktop Help


EMAIL VIEWS

You can manage email interactions in dedicated email views. These include:

 * Email Folders

 * Email List

 * Email Editor

Some default Client Templates combine these views into a single workspace. This
workspace can include the Response Management view which enables you to use
stored responses in your email replies. If you have the Customize Client
Security right, you can add, remove, and rearrange views in an Interaction
Desktop workspace. The Email views are available in the Email category in the
Create New View dialog box.

Important: If you do not display the Email Editor, you can use the Email Window
for Incoming Messages and Email Window for Outgoing Messages to view and respond
to your email messages.



 

Related Topics

Add a view to a workspace

Email Editor

Email Folders

Email List

Email Window for Incoming Messages

Email Window for Outgoing Messages

My Interactions

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