www.servicemax.com Open in urlscan Pro
216.151.1.130  Public Scan

Submitted URL: https://lp.servicemax.com/rs/020-PCR-876/images/Instagram-SVMX
Effective URL: https://www.servicemax.com/
Submission: On September 07 via api from US — Scanned from DE

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                      <a href="https://www.servicemax.com/sitemap#global" data-element-name="top bar-en">English</a>
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                        <li role="menuitem" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/de" lang="de" data-element-name="top bar-de">Deutsch</a></li>
                        <li role="menuitem" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/uk" lang="en-gb" data-element-name="top bar-uk">English (UK)</a></li>
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            <a href="https://www.servicemax.com/press-releases/new-research-from-harvard-business-review-analytic-services-underscores-the-critical-role-an-asset-centric-approach-can-play-in-achieving-digital-success" class="ge-box -padding--s -padding--topbottom" style="text-decoration:none;" data-element-name="home-green bar-hbr press release">
<h3 class="-font--h6" style="margin-bottom:5px">New Research from Harvard Business Review Analytic Services Underscores the Critical Role an Asset-Centric Approach Can Play in Achieving Digital Success</h3>
<p style="line-height:1.2">&gt;&gt;&gt; Learn More</p>
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Products
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                            <li class="sidetab" data-sidemenu="asset360-menu">
                              <a href="https://www.servicemax.com/products/asset-360" aria-haspopup="true" aria-expanded="false" data-element-name="menu-a360 for salesforce">
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                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/zinc" data-element-name="menu-zinc intelligent remote service app-a360">Zinc Intelligent Remote Service App</a></li>
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                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/zinc" data-element-name="menu-zinc intelligent remote service app-core">Zinc Intelligent Remote Service App</a></li>
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                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/proactive-maintenance" data-element-name="menu-proactive maintenance iot-core">Proactive Maintenance &amp; IoT</a></li>
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                          <a class="sidemenu-link -font--bold" href="https://www.servicemax.com/products/fieldfx" data-element-name="menu-overview-fieldfx">Overview</a>
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                                  <h6 class="-font--bold slide-section-title -font-color--blue">Entitlements, Contracts, Warranties </h6>
                                  <p class="slide-section-writing"> To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.
                                    This includes things such as cost for spare parts, billing rates for labor, response times, and penalties. </p>
                                  <a class="slide-section-link ge-button -size--small text-center" href="https://www.servicemax.com/service-basics" data-element-name="solutions-see in action-entitlements">SEE THEM IN ACTION</a>
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                                  <h6 class="-font--bold slide-section-title -font-color--blue"> Reactive to Proactive Maintenance </h6>
                                  <p class="slide-section-writing"> Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of
                                    complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies. </p>
                                  <a class="slide-section-link ge-button -size--small text-center" href="https://www.servicemax.com/service-basics#proactive-maintenance" data-element-name="solutions-see in action-proactive">SEE THEM IN ACTION</a>
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                                  <h6 class="-font--bold slide-section-title -font-color--blue"> Streamline Service Processes </h6>
                                  <p class="slide-section-writing"> To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.
                                  </p>
                                  <a class="slide-section-link ge-button -size--small text-center" href="https://www.servicemax.com/service-basics#service-processes" data-element-name="solutions-see in action-streamline">SEE THEM IN ACTION</a>
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                                  <h6 class="-font--bold slide-section-title -font-color--blue"> Field Productivity </h6>
                                  <p class="slide-section-writing"> Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the
                                    relationship, or even to the competition. </p>
                                  <a class="slide-section-link ge-button -size--small text-center" href="https://www.servicemax.com/service-basics#field-productivity" data-element-name="solutions-see in action-productivity">SEE THEM IN ACTION</a>
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                                  <h6 class="-font--bold slide-section-title -font-color--blue"> Metrics &amp; KPIs </h6>
                                  <p class="slide-section-writing"> How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations. </p>
                                  <a class="slide-section-link ge-button -size--small text-center" href="https://www.servicemax.com/service-basics#metrics" data-element-name="solutions-see in action-metrics">SEE THEM IN ACTION</a>
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                <h6 class="section-heading"> We Are The Platform Service Teams Rely On </h6>
                <p class="-font--plus-1"> Our software powers the service interactions that make life as we know it happen. <br class="show-for-large"> We are the company that helps keep the world running. </p>
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</a>
                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">New Report</div>
                          <h5>Building a Bridge Between Sales &amp; Service with Asset Data</h5>
                          <p>In Collaboration with Worldwide Business Research, ServiceMax and Salesforce</p>
                          <a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top:auto;" href="https://www.servicemax.com/lp/reg/analyst-publication/en/4989-EN-2021-WBR" target="_blank" rel="noopener" data-element-name="latest-wbr report 2021-button">
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</a>
                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">Customer Results</div>
                          <h5>The 2021 CSO Report</h5>
                          <p>A Comprehensive Guide for CSOs Around the Globe</p>
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</a>
                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">Report</div>
                          <h5>2021 Gartner Magic Quadrant for Field Service Management</h5>
                          <p>ServiceMax named a Leader for the 6th consecutive time</p>
                          <a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top:auto;" href="https://resources.servicemax.com/2021-gartner-mq/asset-257-Gartner-MQ-2021" target="_blank" rel="noopener" data-element-name="latest-gmq 2021-button">
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                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">New eBook</div>
                          <h5>Back to Service Basics: 5&nbsp;Foundational Areas for Service Digital Transformation</h5>
                          <p>Drive operational efficiency, deliver peak service and asset performance, and improve customer experience</p>
                          <a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top:auto;" href="https://resources.servicemax.com/service-basics-recommended/back-to-service-basics-ebook" target="_blank" rel="noopener" data-element-name="latest-back to service basics-button">
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                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">New Report</div>
                          <h5>IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022</h5>
                          <p>ServiceMax has once again been named a Leader</p>
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                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">ServiceMax Point of View</div>
                          <h5>The Asset Data Thread: The Evolving Role of Field Service</h5>
                          <p>Bain &amp; Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers</p>
                          <a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top:auto;" href="https://www.servicemax.com/lp/ty/publication/bain-pov/en/5100" target="_blank" rel="noopener" data-element-name="latest-bain pov-button">
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<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/thelatest-tn-wbr-2021.jpg?sfvrsn=ba1f9269_2" width="600" height="338" alt="Read the Research Report">
</a>
                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">New Report</div>
                          <h5>Building a Bridge Between Sales &amp; Service with Asset Data</h5>
                          <p>In Collaboration with Worldwide Business Research, ServiceMax and Salesforce</p>
                          <a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top:auto;" href="https://www.servicemax.com/lp/reg/analyst-publication/en/4989-EN-2021-WBR" target="_blank" rel="noopener" data-element-name="latest-wbr report 2021-button">
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<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/homepage-latest-cso-032021.png?sfvrsn=66a58e69_2" width="600" height="338" alt="The 2021 CSO Report">
</a>
                          <div class="-font--upper -font--minus-2 -margin--s -margin--topbottom">Customer Results</div>
                          <h5>The 2021 CSO Report</h5>
                          <p>A Comprehensive Guide for CSOs Around the Globe</p>
                          <a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top:auto;" href="https://lp.servicemax.com/eBook-EN-2021-CSO-Report-LP.html" target="_blank" rel="noopener" data-element-name="latest-cso report 2021-button">
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                          <h5>2021 Gartner Magic Quadrant for Field Service Management</h5>
                          <p>ServiceMax named a Leader for the 6th consecutive time</p>
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WE HELP BEST-IN-CLASS ORGANIZATIONS KEEP THE WORLD RUNNING BY ACCELERATING THEIR
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Refining Digital Transformation through Asset Centricity

Harvard Business Review Analytic Services explores the market factors and
customer expectations driving digital transformation across organizations with
equipment and assets, as well the definition of an asset-centric, life-cycle
approach enabled by service.
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BACK TO BASICS

Service Basics are foundational areas within service management a service leader
must consider—and getting those basics right paves the way to service excellence
and future innovation.

Entitlements, Contracts, Warranties Reactive to Proactive Maintenance Streamline
Service Processes Field Productivity Metrics & KPIs

 * ENTITLEMENTS, CONTRACTS, WARRANTIES
   
   To enforce consistent data capture, mitigate compliance risk, uphold service
   quality, and ensure maximum efficiency, service organizations need
   standardized, end-to-end workflows. This includes things such as cost for
   spare parts, billing rates for labor, response times, and penalties.
   
   SEE THEM IN ACTION
   

 * REACTIVE TO PROACTIVE MAINTENANCE
   
   Customers depend on their assets to be running 24/7, and that creates
   pressure on your service organization to proactively drive uptime. With the
   constantly changing nature of complex service, many service organizations are
   shifting from a reactive, break/fix service model to preventive, proactive,
   and predictive maintenance strategies.
   
   SEE THEM IN ACTION
   

 * STREAMLINE SERVICE PROCESSES
   
   To enforce consistent data capture, mitigate compliance risk, uphold service
   quality, and ensure maximum efficiency, service organizations need
   standardized, end-to-end workflows.
   
   SEE THEM IN ACTION
   

 * FIELD PRODUCTIVITY
   
   Field engineers and technicians are your eyes and ears on the ground. They
   are in front of customers and can often be a source of real-time feedback on
   the product, to the relationship, or even to the competition.
   
   SEE THEM IN ACTION
   

 * METRICS & KPIS
   
   How does a service organization measure a job well done? Metrics and KPIs
   provide a view into the health and productivity of service operations.
   
   SEE THEM IN ACTION
   


HUNDREDS OF INDUSTRY LEADERS DRIVEN BY SERVICEMAX

Hundreds of companies across the globe have turned to ServiceMax to help them
keep the world running.

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In Collaboration with Worldwide Business Research, ServiceMax and Salesforce

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THE 2021 CSO REPORT

A Comprehensive Guide for CSOs Around the Globe

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Report

2021 GARTNER MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT

ServiceMax named a Leader for the 6th consecutive time

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BACK TO SERVICE BASICS: 5 FOUNDATIONAL AREAS FOR SERVICE DIGITAL TRANSFORMATION

Drive operational efficiency, deliver peak service and asset performance, and
improve customer experience

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New Report

IDC MARKETSCAPE REPORT FOR MANUFACTURING FIELD SERVICE MANAGEMENT APPLICATIONS,
2021-2022

ServiceMax has once again been named a Leader

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ServiceMax Point of View

THE ASSET DATA THREAD: THE EVOLVING ROLE OF FIELD SERVICE

Bain & Company recently conducted a research project comprised of
executive-level interviews and an online survey of field service engineers

Read Report
New Report

BUILDING A BRIDGE BETWEEN SALES & SERVICE WITH ASSET DATA

In Collaboration with Worldwide Business Research, ServiceMax and Salesforce

Read Report
Customer Results

THE 2021 CSO REPORT

A Comprehensive Guide for CSOs Around the Globe

Access Report
Report

2021 GARTNER MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT

ServiceMax named a Leader for the 6th consecutive time

Read Report
New eBook

BACK TO SERVICE BASICS: 5 FOUNDATIONAL AREAS FOR SERVICE DIGITAL TRANSFORMATION

Drive operational efficiency, deliver peak service and asset performance, and
improve customer experience

Download Ebook
New Report

IDC MARKETSCAPE REPORT FOR MANUFACTURING FIELD SERVICE MANAGEMENT APPLICATIONS,
2021-2022

ServiceMax has once again been named a Leader

Access Report
ServiceMax Point of View

THE ASSET DATA THREAD: THE EVOLVING ROLE OF FIELD SERVICE

Bain & Company recently conducted a research project comprised of
executive-level interviews and an online survey of field service engineers

Read Report

ServiceMax Events & Insights
Is your company ready for a new era of asset-centric field service? If so, be
sure to join us for an upcoming in-person or virtual event to learn more from
our community of Service Experts.
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