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STOP PLAYING TELEPHONE WITH YOUR PATIENTS—HOW TO MOVE TO A POST-CALL CENTER
WORLD
--------------------------------------------------------------------------------
In 2023, the vast majority of appointments are still booked by telephone. This
isn’t what patients want. It’s also labor-intensive and incredibly inefficient.
But it doesn’t have to be this way. There’s now a proven playbook for moving
beyond the call center to something far better for patients and providers.
This whitepaper:
* Examines findings from a nationwide survey of patient access leaders on
scheduling
* Unpacks the differences between what providers provide and what patients want
* Details how two health systems have increased appointments, slashed staff
time spent on scheduling, and improved patient satisfaction through
intelligent automation
Please fill out the form to download the whitepaper.
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