www.extra.com Open in urlscan Pro
69.172.200.204  Public Scan

Form analysis
5 forms found in the DOM

Name: search_form_SearchBox — GET /en-om/search/

<form name="search_form_SearchBox" method="get" action="/en-om/search/" class="js-gtm-formsubmit">
  <label for="search-input" class="visuallyhidden hide">Search</label>
  <input type="text" id="search-input" class="form-control js-site-search-input c_nav-main-bar-input search-field ui-autocomplete-input" name="textSearch" value="" maxlength="100" placeholder="Search by category, brand,product..." data-trad-in="in"
    data-options="{&quot;autocompleteUrl&quot; : &quot;/en-om/search/autocomplete&quot;,&quot;minCharactersBeforeRequest&quot; : &quot;3&quot;,&quot;waitTimeBeforeRequest&quot; : &quot;500&quot;,&quot;displayProductImages&quot; : &quot;true&quot;,&quot;autoComplete&quot;:true,&quot;maxProducts&quot;:&quot;4&quot;}"
    autocomplete="off">
  <span class="search-text hide"></span>
</form>

---

GET citySelectionForm

<form id="citySelectionForm" class="js-store-finder-search-form" action="citySelectionForm" method="get">
  <div class="form-group form-group--type-text">
    <label class="control-label sr-only" for="search-city-list">
      <span class="tel-label">Postcode / Town</span>
    </label>
    <input id="search-city-list" name="q" class="js-store-finder-search-input city-search-input form-control " type="text" value="">
  </div>
  <input type="hidden" class="js-auto-char-imit" data-desktoplimit="4" data-mobilelimit="2" value="4">
</form>

---

POST /en-om/_s/language

<form id="lang-form_" action="/en-om/_s/language" method="post">
  <ul class="c_lang-dropdown-lang-toggle">
    <li class="selected c_lang-dropdown-lang-toggle-toggle1">
      <input type="radio" name="code" id="code-en_" value="en" lang="en" checked="checked">
      <label for="code-en_">English</label>
    </li>
    <li class="c_lang-dropdown-lang-toggle-toggle1">
      <input type="radio" name="code" id="code-ar_" value="ar" lang="ar">
      <label for="code-ar_">العربية</label>
    </li>
  </ul>
  <div>
    <input type="hidden" name="CSRFToken" value="642f3fca-4be5-46ea-8859-9f6dc7b94d47">
  </div>
</form>

---

POST /en-om/_s/country

<form id="country-form_0" action="/en-om/_s/country" method="post">
  <ul class="c_lang-dropdown-lang-toggle">
    <li>
      <input type="radio" name="code" id="country_extra_bh_0" value="bh">
      <label for="country_extra_bh_0">
        <img src="https://cdn.extrastores.com/hybris/cdn/prod/202401101536/_ui/responsive/theme-extra/images/flag_bh.png" alt="bah-flag">
        <span class="c_icon c_icon--tick hidde-md hidden-lg"></span>
        <span>Bahrain</span>
      </label>
    </li>
    <li>
      <input type="radio" name="code" id="country_extra_sa_0" value="sa">
      <label for="country_extra_sa_0">
        <img src="https://cdn.extrastores.com/hybris/cdn/prod/202401101536/_ui/responsive/theme-extra/images/flag_sa.png" alt="ksa-flag">
        <span class="c_icon c_icon--tick hidde-md hidden-lg"></span>
        <span>Saudi</span>
      </label>
    </li>
    <li class="active">
      <input type="radio" name="code" id="country_extra_om_0" value="om" checked="checked">
      <label for="country_extra_om_0">
        <img src="https://cdn.extrastores.com/hybris/cdn/prod/202401101536/_ui/responsive/theme-extra/images/flag_om.png" alt="oma-flag">
        <span class="c_icon c_icon--tick hidde-md hidden-lg"></span>
        <span>Oman</span>
      </label>
    </li>
  </ul>
  <div>
    <input type="hidden" name="CSRFToken" value="642f3fca-4be5-46ea-8859-9f6dc7b94d47">
  </div>
</form>

---

Name: accessiblityForm —

<form name="accessiblityForm">
  <input type="hidden" id="accesibility_refreshScreenReaderBufferField" name="accesibility_refreshScreenReaderBufferField" value="">
</form>

---

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 * Home
 * Return & Exchange


RETURN & EXCHANGE

eXtras’ return and exchange policy provides customers with a clear vision of
when and how they can return a product in a way that keeps customers satisfied
and company rights reserved.




Online In Store


IN ORDER TO SERVE YOU BETTER AND PROVIDE A PLEASANT SHOPPING EXPERIENCE, PLEASE
NOTE EXTRA ONLINE RETURN & EXCHANGE POLICY:

In case you are not satisfied with your product(s), or the product(s) is
defective, within 14 days from the date you receive your order, you can request
a "Return Material Pre-Authorization" to return the product(s) to eXtra.


EXCLUSIONS:

 * Software, video games are non-returnable.
 * Due to hygienic reasons Health & Beauty products (shavers, epilators, oral/
   dental care…) and earphones are not subject to any return, replacement or
   refund, unless found defective within (14) days, unless still sealed and not
   used.
 * Mobile phones, computers, gaming devices are not subject to any return,
   replacement or refund, unless found effective within (14) days.
 * Printers, faxes, copy machines, supplies and accessories are not subject to
   any return, replacement or refund, unless found effective within (14) days.
 * Any open box return or exchange will be subject to the following deduction:
    * 30% on Mobile Phones, Laptops, desktops & tablets.
    * 15% on all other products

In the event of a return as a result of product malfunction or manufacturing
defect, damage upon delivery or delivery of the wrong product, customer will not
be charged for any shipment fees or/and Bank transfer fees (RO 3.00). In case of
returns for other reasons (i.e. customer needs an exchange or customer changed
his mind) shipment fees or/and Bank transfer fees will be charged to the
customer.

While preparing for a return, product must be in its original packing with full
set of accessories and manuals included. We do not accept return of products
which have scratches, are damaged as a result of misuse, or malfunction due to
wrong voltage connection. At our sole discretion, we may consider returns that
do not satisfy the above criteria.

To process physical return of product(s):

 * If you have received your product(s) from eXtra delivery team, please contact
   us.
 * If you have collected your product(s) from one of our store, you must proceed
   to the same store.

Once we have received the unit back, we will process inspection for replacement
or refund. Following inspection by our technician on product packing condition,
complete accessories set and product technical check, line manager will
approve/reject return for replacement or refund.

Replacement product will be shipped / handed-over to you following the mode of
return and location selected. We will not replace a product with a different
model, unless stock of original product is not available. In such circumstance,
we will request your permission before processing.

In case of refund, repayment will be calculated at product prevailing price
after deduction of any return non-compliance fees (details listed on "RMPA"
form). The settlement of a refund will be affected once the bank has refunded
the money, which is the next billing cycle from the date of approval of the
return (refund will take up to 14 working days).

In the event of a return as a result of product malfunction or manufacturing
defect, damage upon delivery or delivery of the wrong product, customer will not
be charged for any shipment fees or/and Bank transfer fees (RO 3). In case of
returns for other reasons (i.e. customer needs an exchange or customer changed
his mind) shipment fees or/and Bank transfer fees will be charged to the
customer.


IN ORDER TO SERVE YOU BETTER AND PROVIDE A PLEASANT SHOPPING EXPERIENCE, PLEASE
NOTE EXTRA IN-STORE RETURN & EXCHANGE POLICY:

 * eXtra will gladly Return or Exchange your purchases within 14 days from the
   date of purchase.
 * Products that are returned within 14 days as “Dead on Arrival” / “Not
   Functioning” may be Exchanged or Refunded after technical inspection from our
   technicians or/ Manufacturers’ technicians.
 * Any open box return or exchange will be subject to the following deduction:
    * 30% on Mobile Phones, Laptops, desktops & tablets.
    * 15% on all other products

 * Delivery, installation, and computer services charges are non-refundable once
   performed.
 * Original invoice or cash register, with eXtra "exit" stamp on it, has to be
   presented.
 * Product must be in its original packing accompanied with all accessories and
   manuals.
 * eXtra reserves the right to deduct 10 OR as delivery charges for return or
   exchange's pick up.
 * eXtra does not allow return or exchange of products which are damaged as a
   result of misuse, such as scratches or malfunction due to wrong voltage
   connection, or missing some parts of the product (such as catalogues,
   accessories…) eXtra has the right to determine such case.
 * Computers’ Software, Multimedia products (such as DVD, CD, Cassettes, Blu-Ray
   discs), Video Games and confectionary items are non-refundable.
 * Printers, Fax Machines, Copiers, Shavers, and Personal Care Products sold
   with Consumable Items (such as ink cartridges, razorblades…) can only be
   returned or exchanged in their original condition.
 * eXtra is not responsible for any data loss or transfer of data for Returned /
   Exchanged products.
 * Products purchased through Financial Installment Programs can only be
   exchanged according to the above policy.
 * Gifts cards and/or Free gifts or bundled items should be returned to complete
   the return or exchange transaction.

Help & Support
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