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Reserve before March 31st and receive a $500 discount! CLICK HERE TO REGISTER >


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 * OUR STORY
   * The CXAUTO Difference
   * PHOTOS & VIDEOS
   * TESTIMONIALS
   * NEWS
 * SPEAKERS
 * AGENDA
 * CONTACT US
 * PAST SUMMITS
   * CXAUTO 2021
   * Automotive CX Summit Series 2020
   * Auto CX Summit 2019
   * Auto CX Analytics & AI Summit 2019

Toggle Navigation
 * OUR STORY
   * The CXAUTO Difference
   * PHOTOS & VIDEOS
   * TESTIMONIALS
   * NEWS
 * SPEAKERS
 * AGENDA
 * CONTACT US
 * PAST SUMMITS
   * CXAUTO 2021
   * Automotive CX Summit Series 2020
   * Auto CX Summit 2019
   * Auto CX Analytics & AI Summit 2019

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GET INSPIRED: THE POWER OF GREAT CUSTOMER EXPERIENCES

For 18 years CXAUTO is the only summit series dedicated to helping the
automotive industry create exceptional customer experiences and evolve
omnichannel shopping, buying, and aftercare processes to meet ever increasing
consumer expectations. COVID-19 has accelerated existing consumer trends of
online shopping, buying, and home delivery. CXAUTO2022 will address how OEMs and
dealers are collaborating to leverage customer data to create personalized
online and in-person experiences that seamlessly reinforce the brand throughout
the customer lifecycle, improving customer satisfaction and profitability.

CXAUTO2022 will provide an exclusive, intimate atmosphere offering best-in-class
peer learning, collaboration, and networking activities with thought leader
speakers, fellow delegates, and sponsor executives. Don’t miss this powerful
annual gathering of 3 individual summits featuring recognized automotive
innovators and disruptors that are meeting the demand for more personalized
customer interactions, streamlining the shopping, buying, and aftercare
experiences, and creating new products and services in the “age of the
customer”.

CLICK TO REGISTER


Flip over boxes below for individual summit topics


CX STRATEGY & RETAIL INNOVATION

June 14-15


JUNE 14-15

CX STRATEGY & RETAIL INNOVATION 

 * Connected and Personalized Customer Experiences
 * Digital Transformation, Leadership and Retention
 * Forward-Thinking Mobility Models and Key Investment Activities
 * Re-imagined CRM, In-Person Interactions & Journey Mapping
 * OEM-Dealer and Dealer-Dealer Relations
 * In-Vehicle Commerce & Infotainment


CX DATA ANALYTICS & AI

June 14-15


JUNE 14-15

CX DATA ANALYTICS & AI 

 * Advanced AI, VR, ML & Customer Data Decisioning
 * Predictive Models to Identify In-Market Buyers
 * Quantifying Media/Marketing Attribution
 * Data Ownership, Management & Monetization
 * Intelligent Vehicle Data Opportunities


CX AFTERMARKET & AFTERCARE

June 15-16


JUNE 15-16

CX AFTERMARKET & AFTERCARE


 * Aftermarket Service
 * Customer Retention and Return
 * Aftersales and Parts Marketing
 * Transforming the Vehicle Delivery Process
 * Driving F&I Revenue
 * Predictive Service Analytics
 * Converting VOC and Reputation Management into Actionable Insights




GET INSPIRED: THE POWER OF GREAT CUSTOMER EXPERIENCES

For 18 years CXAUTO is the only summit series dedicated to helping the
automotive industry create exceptional customer experiences and evolve
omnichannel shopping, buying, and aftercare processes to meet ever increasing
consumer expectations. COVID-19 has accelerated existing consumer trends of
online shopping, buying, and home delivery. CXAUTO2022 will address how OEMs and
dealers are collaborating to leverage customer data to create personalized
online and in-person experiences that seamlessly reinforce the brand throughout
the customer lifecycle, improving customer satisfaction and profitability.

CXAUTO2022 will provide an exclusive, intimate atmosphere offering best-in-class
peer learning, collaboration, and networking activities with thought leader
speakers, fellow delegates, and sponsor executives. Don’t miss this powerful
annual gathering of 3 individual summits featuring recognized automotive
innovators and disruptors that are meeting the demand for more personalized
customer interactions, streamlining the shopping, buying, and aftercare
experiences, and creating new products and services in the “age of the
customer”.

CLICK TO REGISTER

Flip over boxes below for individual summit topics


CX STRATEGY & RETAIL INNOVATION

June 14-15


JUNE 14-15

CX STRATEGY & RETAIL INNOVATION 

 * Connected and Personalized Customer Experiences
 * Digital Transformation, Leadership and Retention
 * Forward-Thinking Mobility Models and Key Investment Activities
 * Re-imagined CRM, In-Person Interactions & Journey Mapping
 * OEM-Dealer and Dealer-Dealer Relations
 * In-Vehicle Commerce & Infotainment


CX DATA ANALYTICS & AI

June 14-15


JUNE 14-15

CX DATA ANALYTICS & AI 

 * Advanced AI, VR, ML & Customer Data Decisioning
 * Predictive Models to Identify In-Market Buyers
 * Quantifying Media/Marketing Attribution
 * Data Ownership, Management & Monetization
 * Intelligent Vehicle Data Opportunities


CX AFTERMARKET & AFTERCARE

June 15-16


JUNE 15-16

CX AFTERMARKET & AFTERCARE


 * Aftermarket Service
 * Customer Retention and Return
 * Aftersales and Parts Marketing
 * Transforming the Vehicle Delivery Process
 * Driving F&I Revenue
 * Predictive Service Analytics
 * Converting VOC and Reputation Management into Actionable Insights

EARLY CONFIRMED 2022 SPEAKERS

(CHECK BACK WEEKLY FOR UPDATES!)

CHRIS SARACENO

Vice President & Partner,
Kelly Automotive Group


Read more..

MEGAN GADDIS

Manager Aftersales
Marketing Technologies,
Nissan North America


Read more..

ED ROBERTS

Chief Operations Officer,
Bozard Ford Lincoln


Read more..

SATISH IYER

Director of Technology, Financial Services
Paccar


Read more..

TAUSIF ISLAM

Director of Data
Visualization and Analytics,
Servco Pacific


Read more..

SAMANTHA WOULFE

Marketing & Digital
Experience Director,
Warren Henry Auto Group 


Read more..

DAVID LANTZ

Director of Marketing,
The Niello Company 


Read more..

ELIZABETH MARTIN 

Service BDC Manager,
Scott Clark Group 


Read more..

LEWIS SCOTT

Director of Marketing –
Digital & Field Performance 
Byrider


Read more..

TULLY WILLIAMS 

Fixed Operations Director,
The Niello Company


Read more..

SARAH VANTINE 

Vice President of Business, Development Strategy
Quantum5


Read more..

ALI FAWAZ  

Managing Director,
Head of Global
Automotive Strategy,
Reputation



Read more..

TOM CALLOWAY 

President,
A2CX Mgmt


Read more..

KATIE BENESCH 

Automotive Digital
Retail Lead
Meta


Read more..

CARRIE STEELE

Head of Automotive
Partnerships
Reddit


Read more..

TIM GAVIN

Dealership Management
Consultant
NADA


Read more..

ROB ARMSTRONG

Partner 
Performance Brokerage
Services 



Read more..

VINAY JOSHI

Associate Vice President
Infosys


Read more..

ARUNA RAVICHANDRAN

Chief Marketing Officer 
Webex by Cisco 



Read more..

EARLY CONFIRMED 2022 SPEAKERS

(CHECK BACK WEEKLY FOR UPDATES!)



CHRIS SARACENO

Vice President & Partner,
Kelly Automotive Group


Read more..


MEGAN GADDIS

Manager Aftersales
Marketing Technologies,
Nissan North America


Read more..


ED ROBERTS

Operations Officer,
Bozard Ford Lincoln


Read more..


SATISH IYER

Director of Technology, Financial Services
Paccar


Read more..


TAUSIF ISLAM

Director of Data
Visualization and Analytics,
Servco Pacific


Read more..


SAMANTHA WOULFE

Marketing & Digital
Experience Director,
Warren Henry Auto Group 


Read more..


DAVID LANTZ

Director of Marketing,
The Niello Company 


Read more..


ELIZABETH MARTIN 

Service BDC Manager,
Scott Clark Group 


Read more..


LEWIS SCOTT

Director of Marketing –
Digital & Field Performance 
Byrider


Read more..


TULLY WILLIAMS 

Fixed Operations Director,
The Niello Company


Read more..


SARAH VANTINE 

Vice President of Business, Development Strategy
Quantum5


Read more..


ALI FAWAZ  

Managing Director,
Head of Global
Automotive Strategy,
Reputation



Read more..


TOM CALLOWAY 

President,
A2CX Mgmt


Read more..



KEY 2021 SPEAKERS


David HultPresident & CEO
ASBURY AUTOMOTIVE GROUP


Allyson WitherspoonVice President and Chief Marketing Officer
NISSAN U.S.


Shelly ChandlerVice President Customer Experience
ATD AMERICAN TIRE DISTRIBUTORS


Michelle PrimmManaging Partner
CASCADE AUTO GROUP


Robert LecznarSenior Director Service Operations
AUDI OF AMERICA


Erik DayVice President & CFO
WARREN HENRY AUTO GROUP


Brad RossSenior Manager, Global Customer Satisfaction
GENERAL MOTORS


John MalishenkoDirector of Operations
GERMAIN MOTOR COMPANY


Eddie RiosHead of Aftersales East Region
INFINITI


Chris GlennVice President – Service and Parts Operations
RV RETAILER




WHAT DELEGATES ARE SAYING



> “Great summit – very informative.

President, DCH AUTO GROUP

> “Loved the flow of speakers and their content.”

Director, Dealer Sales SOUTHEAST TOYOTA

> “Lots of new ways of thinking presented – I strongly recommend the Summits.”

GM Online Business BMW FINANCIAL SERVICES

> “Very valuable experience – highly knowledgeable speakers.”

Head Marketing Communications CHRYSLER

> “Great to see real world experiences included in the presentations.”

Senior Manager, Business Development EBAY MOTORS

> “Excellent speakers and insights. Great to see a mix of OEM and Dealer
> presentations.”

Executive Vice President COSTCO AUTO

> “Enjoyed the fantastic variety of speakers.”

Director Social Media FORD DIRECT

> “Very easy to interact with my peers in an exclusive group.”

Director – Digital Marketing HYUNDAI CAPITAL AMERICA

> “Thanks for developing a forum for sharing best in class thinking.”

VP – Marketing LITHIA MOTORS

> “Many of the presentations were fresh takes on the mindset needed to win with
> customers today. I appreciated their candor.”

Global Automotive Strategy Lead PINTEREST

> “A concentrated and massive dose of automotive and mobility digital
> transformation insights over 48 hours. Can’t get that anywhere else.”

Vice President, Global Industry Market Leader – Manufacturing, Automotive
PEGASYSTEMS

> “These conferences just keep getting better each year with relevant content
> and presenters. This is among the top automotive Digital and Emerging-tech
> conferences in the industry.” 

General Manager OEM and Strategic Relationships DOMINION ENTERPRISES



CXAUTO SUMMIT SERIES SPONSORS

 * 

FacebookJess Gannon2022-02-18T15:41:15-05:00
 * 

CarLabsJess Gannon2022-02-18T15:33:27-05:00
 * 

PegaJess Gannon2022-02-18T15:33:11-05:00
 * 

XandrJess Gannon2022-02-18T15:33:05-05:00
 * 

GoogleJess Gannon2022-02-18T15:32:45-05:00
 * 

CDK GlobalJess Gannon2022-02-18T15:31:59-05:00
 * 

OutsellPam Walter2021-03-16T20:08:35-04:00
 * 

MarchexMaria2022-02-18T10:20:38-05:00
 * 

GP StrategiesMaria2021-03-23T21:18:26-04:00
 * 

Reputationmarkberger2021-07-11T17:37:15-04:00
 * 

Adobemarkberger2021-06-01T17:33:46-04:00
 * 

Epsilonmarkberger2021-05-06T14:27:13-04:00
 * 

Revolution PartsMaria2021-03-23T21:19:34-04:00
 * 

CSS CORPMaria2021-05-13T23:09:59-04:00
 * 

BluWaveMaria2021-03-23T21:20:36-04:00
 * 

Experianmarkberger2022-02-18T14:59:31-05:00



CXAUTO SUMMIT SERIES SPONSORS

 * 

FacebookJess Gannon2022-02-18T15:41:15-05:00
 * 

CarLabsJess Gannon2022-02-18T15:33:27-05:00
 * 

PegaJess Gannon2022-02-18T15:33:11-05:00
 * 

XandrJess Gannon2022-02-18T15:33:05-05:00
 * 

GoogleJess Gannon2022-02-18T15:32:45-05:00
 * 

CDK GlobalJess Gannon2022-02-18T15:31:59-05:00
 * 

OutsellPam Walter2021-03-16T20:08:35-04:00
 * 

MarchexMaria2022-02-18T10:20:38-05:00
 * 

GP StrategiesMaria2021-03-23T21:18:26-04:00
 * 

Reputationmarkberger2021-07-11T17:37:15-04:00
 * 

Adobemarkberger2021-06-01T17:33:46-04:00
 * 

Epsilonmarkberger2021-05-06T14:27:13-04:00
 * 

Revolution PartsMaria2021-03-23T21:19:34-04:00
 * 

CSS CORPMaria2021-05-13T23:09:59-04:00
 * 

BluWaveMaria2021-03-23T21:20:36-04:00
 * 

Experianmarkberger2022-02-18T14:59:31-05:00


CXAUTO SUMMIT SERIES SPONSORS

 * 

FacebookJess Gannon2022-02-18T15:41:15-05:00
 * 

CarLabsJess Gannon2022-02-18T15:33:27-05:00
 * 

PegaJess Gannon2022-02-18T15:33:11-05:00
 * 

XandrJess Gannon2022-02-18T15:33:05-05:00
 * 

GoogleJess Gannon2022-02-18T15:32:45-05:00
 * 

CDK GlobalJess Gannon2022-02-18T15:31:59-05:00
 * 

OutsellPam Walter2021-03-16T20:08:35-04:00
 * 

MarchexMaria2022-02-18T10:20:38-05:00
 * 

GP StrategiesMaria2021-03-23T21:18:26-04:00
 * 

Reputationmarkberger2021-07-11T17:37:15-04:00
 * 

Adobemarkberger2021-06-01T17:33:46-04:00
 * 

Epsilonmarkberger2021-05-06T14:27:13-04:00
 * 

Revolution PartsMaria2021-03-23T21:19:34-04:00
 * 

CSS CORPMaria2021-05-13T23:09:59-04:00
 * 

BluWaveMaria2021-03-23T21:20:36-04:00
 * 

Experianmarkberger2022-02-18T14:59:31-05:00


CXAUTO MEDIA PARTNERS



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 * 
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Toggle Navigation
 * Our Story
 * Home
 * Contact Us
 * Register
 * Agenda
 * Become A Sponsor



© 2022 Thought Leadership Summits

Toggle Navigation
 * Our Story
 * Home
 * Contact Us
 * Register
 * Agenda
 * Become A Sponsor



© 2022 Thought Leadership Summits





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