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INFORMATION TECHNOLOGY SERVICES


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HOW TO CLEAR THE CACHE AND COOKIES IN YOUR WEB BROWSER




WHY CLEAR CACHE AND COOKIES?

Clearing the Cache and Cookies from a web browser an important first-step for
almost any troubleshooting for internet browsing. The 'cache' is a tool used by
your internet browser to speed up the page loading process. However, sometimes
it can cause a problem when websites are updated and developed as files saved in
the cache may conflict with what's actually coded into the website. Clearing
Cache and Cookies is a way we can be sure that any issues you may come across
are actually something wrong with the website, rather than inconsistencies
caused by using different browsers.


KEYBOARD SHORTCUT FOR MOST BROWSERS

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you
can quickly clear cache with a keyboard shortcut. While in your browser, press
Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate
window.

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the
cache and cookies.

Google Chrome
 1. Click the Tools menu (three dotted lines in the upper-right corner).
 2. Select History. 
    
    
 3. Select Clear Browsing Data from the left-hand side. Set the Time Range set
    to All Time. Check-mark Cookies and other site data and Cached images and
    files and select Clear Data.
    
    
    
     
 4. If on a Windows computer, close and re-open Chrome to save your changes. If
    on an Apple computer, go to the Chrome menu on the top menu bar and select
    Quit for the changes to take effect.

Mozilla Firefox
 1. Click on the Tools bar.
 2. Click on Options (On Mac, it's labeled Preferences).
    
    
 3. On the menu to the left, select Privacy & Security.
 4. Under the Cookies and Site Data option, click the "Clear Data..." button.
    
    
    
     
 5. Select only the two options and hit clear now.
    
    
    
     
 6. If on a Windows computer, close and re-open Firefox to save your changes. If
    on an Apple computer, go to the Firefox menu on the top menu bar and select
    Quit for the changes to take effect.

Safari for macOS
 1. Click on Safari on the top menu bar.
 2. Click Preferences.
    
    
    
     
 3. Click the Privacy tab.
 4. Click Manage Website Data...
    
    
 5. Click Remove All.
 6. Click Remove Now.
    
    
    
     
 7. Go to the Safari menu on the top menu bar.
 8. Select Quit to close Safari and save your changes.

Microsoft Edge for Windows 10
 1. Click the Tools menu (three dotted lines in the upper-right corner), and
    open the Settings menu.
    
    
    
     
 2. Click Privacy, search, and services on the left-side menu.
 3. Under the section Clear browsing data, Click Choose what to clear.
    
    
    
     
 4. Select Cookies and other site data and Cached images and files.
 5. Click Clear Now.
    
    
    
     
 6. Close Microsoft Edge completely for your changes to take effect.

Internet Explorer for Windows
 1. Click on the Settings menu in the upper-right corner.
 2. Click Internet options.
    
    
    
     
 3. Under the General tab on the upper-left-hand side, scroll down to Browsing
    history.
 4. Select Delete...
    
    
    
     
 5. Check the Temporary Internet files and website files, Cookies and website
    data, History, and Download History boxes.
 6. Select Delete.
    
    
    
     
 7. Close Internet Explorer and reopen it for changes to take effect. 

Safari for iOS
 1. Go to the Settings app on your device.
 2. Scroll down to the Safari menu.
 3. Scroll down and select Clear History and Website Data.
    
    
    
     
 4. A pop-up will come up verifying that you want to clear the History and Data.
    Select Clear History and Data.
    
    
    
     
 5. The button for Clear History and Website Data will turn gray when cache and
    cookies have been successfully cleared.

Google Chrome for iOS
 1. Open Google Chrome on your iOS device.
 2. Click on the menu toolbar in the bottom right corner.
    
    
    
     
 3. Select Settings.
    
    
    
     
 4. Select Privacy.
    
    
    
     
 5. Select Cookies, Site Data, and Cached Images and Files. At the top, set the
    Time Range set to All Time.
    
    
    
     
 6. Click Clear Browsing Data at the bottom of the screen.
 7. Then confirm by clicking Clear Browsing Data again.
    
    

Article number: 
719
Last updated: 
November 24, 2020
Category: 
General Support Information


CONTACT US

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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