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      What happens if my phone is out of battery - can I still get into my
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      I don't have email on my phone, how do I activate my Avigilon Alta mobile
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      How to set up a password to log into the Avigilon Alta Open App
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      How can I create and send a Guest Pass with the Avigilon Alta Open app?
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      Avigilon Alta Open setup email not received
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      Avigilon Alta Open iOS mobile app setup and troubleshooting
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      Avigilon Alta Open Android mobile app setup and troubleshooting
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AVIGILON ALTA OPEN SETUP EMAIL NOT WORKING

Zuletzt aktualisiert 18 September, 20244 Min. Lesezeit

To activate your mobile credential, click the link included in the setup email.

Having trouble activating your mobile credential? See the following:

 * I didn't receive an email to set up Avigilon Alta Open

 * I use AOL/Outlook and the link won't open in the Avigilon Alta Open app

 * Android: The setup link isn't opening in the Avigilon Alta Open app

 * iOS/iPhone: The setup link isn't opening in the Avigilon Alta Open app

 * My setup link expired and I need to request a new one

 * I'd rather use a password to log into the Avigilon Alta Open app


I DIDN'T RECEIVE AN EMAIL OR I NEED TO REQUEST A NEW ONE
LINK KOPIEREN


When your account is set up in Avigilon Alta, the administrator at your company
will send you a setup link via email. If you don't receive an email or if the
link expires, you can request a new one from the Avigilon Alta Open mobile app.

Users have 7 days to activate their credentials, if the mobile credential is not
activated within 7 days, the email link will expire and the site admin will need
to resend the mobile credential activation email.

To request a new setup email:

 1. Open the Avigilon Alta Open app on your device.

 2. Tap Get started.

 3. Tap Send Setup Email link.

 4. Enter your email address to send.

 5. Open your email on the mobile device where the Avigilon Alta Open app is
    installed.

 6. Tap SET UP PHONE.

Note: If you try this and still don't receive a setup email, see Avigilon Alta
Open setup email not received. 

--------------------------------------------------------------------------------


I USE AOL/OUTLOOK AND THE LINK WON'T OPEN IN THE AVIGILON ALTA OPEN APP
LINK KOPIEREN


Sometimes the Avigilon Alta Open setup link won't work with email clients like
AOL and Outlook. To get around this, you can try:

 1. Open the email and go to SET UP PHONE section.

 2. Hold on to SET UP PHONE until a menu pops up to copy the link/URL.

 3. Copy the SET UP PHONE link.
    
    a. If you're on an iPhone, open up the Safari browser on your phone.
    
    b. If you're on an Android, open up the Chrome browser on your phone.

 4. Paste the SET UP PHONE link into the browser.

 5. Following the instructions on the web page.

 6. Forwarding the email to your phone via SMS as explained in I don't have
    email on my phone, how do I activate my Avigilon Alta Open mobile
    credential?

 7. If neither of these options works, you can set a password to log into the
    Avigilon Alta Open app.

--------------------------------------------------------------------------------


ANDROID: THE SETUP LINK ISN'T OPENING IN THE AVIGILON ALTA OPEN APP
LINK KOPIEREN


If using Android and the link opens in a browser and not the Avigilon Alta Open
app, either the Avigilon Alta Open app isn't installed or your Chrome browser
settings need to be adjusted:

 1. Open the Android Settings app.

 2. Tap Apps.

 3. Tap Chrome.

 4. Tap Open by default.

 5. Tap Clear defaults.

 6. Return to your email and tap on the setup link again.

 7. It should ask whether to open it with the Avigilon Alta Open app or Chrome.
    Select the Avigilon Alta Open app.

 8. This should log you in!

If this doesn't work or you'd rather log in with a password, see I'd rather use
a password to log in to the Avigilon Alta Open app

--------------------------------------------------------------------------------


IOS/IPHONE: THE SETUP LINK ISN'T OPENING IN THE AVIGILON ALTA OPEN APP
LINK KOPIEREN


If the Avigilon Alta Open app isn't opening when clicking on the link in your
setup email, follow these steps:

 1. Ensure the Avigilon Alta Open app is installed on your mobile device.
    
    * Double-check that you installed the correct app as there are other apps
      named similarly such as "Avigilon Alta Opens" (if you're looking at a map,
      you're using the wrong app).

 2. Make sure you click the setup link in your email from your mobile device and
    not from your computer.

If for any reason you're still not logged in, you can request a new setup email
from your local admin.

If you can't access email on your phone, see I don't have email on my phone, how
do I activate my Avigilon Alta Open mobile credential?  

If this doesn't work or you'd rather log in with a password, see I'd rather use
a password to log in to the Avigilon Alta Open app.

--------------------------------------------------------------------------------


I'D RATHER USE A PASSWORD TO LOG INTO THE AVIGILON ALTA OPEN APP
LINK KOPIEREN


If you can't get the setup link to work, you can set a password on your account
and use that to log in to the Avigilon Alta Open app.

To set up a password:

 1. Go to ttps://control.openpath.com/login. To access the European Alta Access,
    please go to https://control.eu.openpath.com/login.

 2. Click Forgot Password.

 3. Enter the email address from which you received the Avigilon Alta Open setup
    email.

 4. Check your email for the Forgot Password email.

 5. From that email, click the included link to set a password.

 6. Once your browser opens you'll be able to set a password, which will be
    associated with your email address.

 7. Close Browser.

Now that you have a password set up on your account:

 1. Open the Avigilon Alta Open app on your mobile device.

 2. Enter your email address, then tap Next.

 3. Tap Use Password Instead.

 4. Enter your password, then tap Log in.

 5. You should now be logged in; now go open some doors!

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help.openpath.com Open in urlscan Pro 2606:4700::6810:6b65 Public Scan

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help.openpath.com Open in urlscan Pro
2606:4700::6810:6b65 Public Scan

Form analysis
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