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Submitted URL: http://support.optimummobile.com/
Effective URL: https://support.optimummobile.com/hc/en-us/?utm_source=optimummobile.com&utm_medium=referral
Submission: On September 15 via api from BE — Scanned from DE
Effective URL: https://support.optimummobile.com/hc/en-us/?utm_source=optimummobile.com&utm_medium=referral
Submission: On September 15 via api from BE — Scanned from DE
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ESPAÑOL Overview Plans Angle Down Mobile Plans Tablet Plan Savings Calculator Add International Devices Angle Down All Phones All Tablets Bring Your Own Device Trade-in Apple Samsung Motorola Upgrade Deals Angle Down All Deals Switch & Save Internet + Mobile Savings Coverage Angle Down Nationwide Coverage Why Optimum Mobile Business Angle Down Mobile Plans Tablet Plan FAQs Internet + Mobile Savings Mobile Support Angle Down Mobile Support Contact Us Contáctenos Cart Stores User * Overview * Plans * Mobile Plans * Tablet Plan * Savings Calculator * Add International * Devices * All Phones * All Tablets * Bring Your Own Device * Trade-in * Apple * Samsung * Motorola * Upgrade * Deals * All Deals * Switch & Save * Internet + Mobile Savings * Coverage * Nationwide Coverage * Why Optimum Mobile * Business * Mobile Plans * Tablet Plan * FAQs * Internet + Mobile Savings * Mobile Support * Mobile Support * Contact Us * Contáctenos * Stores * Cart * MyMobile (My Account) Sign in ESPAÑOL WELCOME TO OPTIMUM MOBILE SUPPORT HOW CAN WE HELP? GETTING STARTED ACCOUNT & BILLING DEVICES & NETWORK PHONE SUPPORT TUTORIALS PLANS & SERVICES DEVICE COVERAGE BUSINESS OFFERS & DISCOUNTS UNLIMITED CUSTOMERS Signed up prior to 9/13/20 CONTACT US GETTING STARTED ABOUT US * Does Optimum Mobile work in my area? * Does Optimum Mobile offer international service? SERVICE SETUP * Getting Started * Setting up your service * Is there anything I need to do before activating my device? * How do I activate my SIM card? * I already have a SIM card, what should I do? * How long will it take to get my device up and running? See all 7 articles NUMBER TRANSFER (PORTING) * What information do I need to provide when transferring my mobile number to Optimum Mobile? * How do I transfer my mobile number to Optimum Mobile? * How to transfer my prepaid mobile number to Optimum Mobile? * How do I request a number transfer (port-in request) before my SIM card is delivered? * How do I resubmit a number transfer request? * How do I transfer my T-Mobile mobile number to Optimum Mobile? See all 11 articles BRING YOUR OWN PHONE * What devices can I bring to Optimum Mobile? * Can I bring my own device? * What is an unlocked device? * How do I unlock my device for use with Optimum Mobile? ORDERING & SHIPPING * Quick Start Guide * How can I track my order? * How long will it take to get my SIM card? * I have questions about my credit check * What should I do if my SIM is damaged or never arrives? * What is your return policy? See all 8 articles ACCOUNT & BILLING BILLING * Where can I view my account balance and due date? * Where can I view my bill? * When will I be billed? * What charges will appear on my PDF bill? * How can I view recent changes to my bill? * What does it mean to be in “good standing”? See all 15 articles MANAGE * How do I remove the Non-Internet Surcharge from my account? * I cannot sign into MyMobile. What should I do? * I forgot my email and I can not sign into My Mobile. What should I do? * How do I update the email address in my account? * Can I pay off my financed device(s) early? * How do I grant or remove Power of Attorney for an account? See all 23 articles PAYMENTS * What is AutoPay? * How do I change my AutoPay payment method? * What are my options for paying my bill? * How will I know my payment was successful? * How do I make a one-time payment? * How do I add or delete a credit or debit card? See all 7 articles FINANCING * Why can I not finance a device with Optimum Mobile? DEVICES & NETWORK ESIM * What is an eSIM? * How do I activate my eSIM? * Which eSIM devices are compatible with the Optimum Mobile network? * What do I do if my eSIM doesn’t work? * What do I do If I lose my device with an eSIM? * How do I activate my eSIM using the QR Code on my iPhone? See all 20 articles UPGRADE * How can I upgrade my device? * Thinking of upgrading your device? * Device Upgrade (Replacing a device) COVERAGE * What is 5G? APPLE * How do I move my mobile number from my Android device to an eSIM on my new iPhone 14? * Will activating an eSIM lock my iPhone to Optimum Mobile? * How do I know if my iPhone is unlocked? * How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network? * How to add an email account to my iPhone? * How do I insert a SIM Card into my iPhone? See all 17 articles MOTOROLA * How do I manage voicemail on my Motorola device? SAMSUNG * How do I transfer my data/contacts to a new Samsung device? * How do I manage voicemail on my Samsung device? GENERAL * New 924 Area Code in Minnesota * New 821 Area Code in South Carolina * New 686 Area Code in Virginia * New 436 Area Code in Ohio * New 324 Area Code in Florida * Dialing Plan Change Coming to 602 & 623 Area Codes in Arizona See all 23 articles LOST/STOLEN * I lost my device or my device was stolen. What do I do now? PHONE SUPPORT TUTORIALS PHONES & MANUFACTURERS * Looking for help with your iPhone or Android? PLANS & SERVICES CHOOSING YOUR SERVICE * How do I learn more about fees and discounts associated with my plan? WI-FI CALLING * What is Wi-Fi Calling and why should I use it? * How do you improve connectivity? DATA * What is a Data Top Up? * How do I change my monthly data options? * How can I reduce my data usage? * How do I know how much data will I need? * How do I add a Data Top Up? * How can I check my usage? See all 9 articles INTERNATIONAL * I’ve been using Group A International Calling. Following the 8.19.24 shift, how should I make calls to loved ones outside of the U.S.? * Do you have any tips for managing my data usage abroad? * How do I order a Travel Pass? * Can I use Optimum Mobile while traveling abroad? * Can I make calls and send texts internationally? * How do I access my voicemail while traveling internationally? See all 7 articles E911 * How do I update my E-911 registered address? * What is my E-911 registered address? * What can I expect when I contact 911? MOBILE HOTSPOT * Is there an extra cost for using my device as a mobile hotspot? * How much data can I use on my mobile hotspot? * Do all plans include hotspot? * What is a hotspot? * Is there a cost for using my device as a mobile hotspot? VOICEMAIL * How do I change my voicemail password? * How do I reset my voicemail password? * How do I access my voicemail? OTHER QUESTIONS * What discounts does Optimum Mobile Offer? * How do I create a new Optimum Mobile account? * How do I add a new device to my account? * How do I get a new SIM card? * Mandatory 10-Digit Dialing & FCC 988 Crisis Line Impacts * Self-Service Short Codes (* Star Codes) See all 15 articles DEVICE COVERAGE OPTIMUM MOBILE DEVICE PROTECTION * Who provides the Optimum Mobile Device Protection Plan? * Why do I need Optimum Mobile Device Protection when some devices come with a warranty? * What does Optimum Mobile Device Protection not cover? * What locations are available for me to get a battery replacement? * How many times can I file a claim for a battery replacement? * What locations are available for me to get a cracked screen repair? See all 15 articles DEVICE REPLACEMENT * How do I set up my replacement device? BUSINESS BUSINESS MOBILE ACCOUNT SET-UP * Can I add family members to my business account? * If I am a business with multiple locations, does each location need its own account? * Can my business finance the purchase of new devices? * Why is a business credit check needed? * How many lines can I add to my business account? * How do I switch over my business devices? See all 11 articles MOBILE ORDERS FOR BUSINESS * How do I unlock my phone or device? * How do I bring my own device? * How do I upgrade an existing device? * How do I add a new line? * How soon should I expect my order? * Can you deliver to a location that’s different from my account? See all 8 articles BUSINESS MOBILE ACCOUNT MANAGEMENT * Can I use my device internationally? * What happens in the event of data overage? * What happens if a phone or device is lost or stolen? * Can I suspend or restore a line on my account? * How do I change a number? * How does a business change its authorized user? See all 10 articles MOBILE BILL PAYMENT FOR BUSINESSES * Can I use different credit cards for different lines? * How do I access my bill history? * How do I view and pay my bill? OPTIMUM MOBILE SUPPORT FOR BUSINESS * Where do I reach out for support? * How can I get support for my device? * How do I use my mobile hotspot? * How do I access multiple SIMs on one device? * How do I use call forwarding? * How can I use Wi-Fi calling? OFFERS & DISCOUNTS 2-FOR-1 UNLIMITED * What is the 2-for-1 Unlimited promotion? * Who can sign up for the 2-for-1 Unlimited promotion? * How do I sign up for the 2-for-1 Unlimited promotion? * Can I mix and match my Unlimited or Unlimited Max lines and get the 2-for-1 Unlimited promotion? * Can I have other lines on my account? * How will I see the promotion reflected on my bill? See all 9 articles TRADE-IN * How do I trade in my device with Optimum Mobile? * How should I package and ship my Trade-in device? * Who is eligible to trade in a device? * How many devices can I trade in? * Which devices are eligible for Trade-in? * Can I trade in my current device and finance my new one? See all 15 articles INTERNET + MOBILE SAVINGS * How do I manually sign up for Internet + Mobile Savings? * What is Internet + Mobile Savings? * How does Internet + Mobile Savings work? * Can anyone sign up for Internet + Mobile Savings? * Is it free to join Internet + Mobile Savings? * How do I know I’ve signed up for Internet + Mobile Savings? See all 31 articles OPTIMUM COMPLETE * What is Optimum Complete? * What Optimum Mobile plans qualify for Optimum Complete? * Only have Internet? * How do I view my bill? * Where can I find my Optimum Complete savings on my bill? * What happens if I do not keep both services? UNLIMITED PLANS MULTI-LINE SAVINGS * What is Unlimited Plans Multi-Line Savings? * How do I get Unlimited Plans Multi-Line Savings? * What plans are eligible to receive the Unlimited Plans Multi-Line Savings, and how many lines can I have? * Am I eligible for an Unlimited Plans Multi-Line Savings? * I already have a line with Unlimited. Can I receive the Unlimited Plans Multi-Line Savings? * Can I combine Internet + Mobile Savings and Unlimited Plans Multi-Line Savings? See all 11 articles OPTIMUM MOBILE GIVEAWAYS * Why am I receiving give-away offers from Optimum Mobile? * Who is eligible for these giveaways? * How do these giveaways work? * How many tickets or giveaways will be given away? * How do I get my reward? * MSG Promo See all 7 articles UNLIMITED CUSTOMERS IMPORTANT INFORMATION * What is the difference between the previous international grouping and the new groups? * As an existing Price for Life customer, will my plan change due to these new flexible plan options? * As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options? * Will my existing Unlimited Everything plan change due to these new flexible data options? CONTACT US AT YOUR SERVICE * Contacting Optimum Mobile PROMOTED ARTICLES * GETTING STARTED Whether you are a new customer or adding a line to your existing account, here’s everything you n... * WHAT INFORMATION DO I NEED TO PROVIDE WHEN TRANSFERRING MY MOBILE NUMBER TO OPTIMUM MOBILE? Please have the following information available when transferring your mobile number: Current a... * HOW DO I TRANSFER MY MOBILE NUMBER TO OPTIMUM MOBILE? For existing lines: To transfer a number from another carrier to an existing Optimum Mobile li... * LOOKING FOR HELP WITH YOUR IPHONE OR ANDROID? * WHAT IS WI-FI CALLING AND WHY SHOULD I USE IT? Wi-Fi Calling allows you to place and receive calls in locations where the LTE Network has a weak... * WHAT IS A DATA TOP UP? Our Data Top Ups are an additional 1GB of data you can add to your monthly data at any time. Eac... * HOW DO I CHANGE MY MONTHLY DATA OPTIONS? You have the flexibility to change your monthly plan at any time. 1. Sign in to MyMobile2. Click ... * HOW DO I TRADE IN MY DEVICE WITH OPTIMUM MOBILE? If your old device is fully paid-off and eligible, you may be able to trade in your device for mo... * HOW DO I MANUALLY SIGN UP FOR INTERNET + MOBILE SAVINGS? Optimum Internet customers can go to MyMobile and share their Internet account numbers. They will... * WHAT IS OPTIMUM COMPLETE? When you combine Optimum Internet and Optimum Mobile for complete connectivity at home and on the... * WHAT IS UNLIMITED PLANS MULTI-LINE SAVINGS? Unlimited Plans Multi-Line Savings gives Optimum Mobile customers even more ways to save. Custome... * CONTACTING OPTIMUM MOBILE Chat with Us Chat support is available 24/7. On Apple devicesMessage us now On all oth... PLANS— Mobile Plans Tablet Plan Savings Calculator Add International DEVICES— All Phones All Tablets Bring Your Own Device Trade-in Apple Samsung Motorola Upgrade DEALS— All Deals Switch & Save Internet + Mobile Savings BUSINESS— Mobile Plans Tablet Plan FAQs Internet + Mobile Savings COVERAGE— Nationwide Coverage Why Optimum Mobile MOBILE SUPPORT— Mobile Support Articles Contact Us Contáctenos COMPANY— Altice USA Optimum Careers STORES MYMOBILE (MY ACCOUNT) * * * * * © 2024 Optimum Mobile. All rights reserved. Terms and policies Privacy Policy Accessibility Sitemap Contact Us Chat with us