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URL: https://www.bradford.gov.uk/health/health-advice-and-support/independent-complaints-advocacy-team/
Submission: On November 10 via api from ES — Scanned from GB

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INDEPENDENT COMPLAINTS ADVOCACY TEAM




WHO ARE ICAT?

ICAT is a team of three advocates who provide support and information around
raising concerns and complaints about care and treatment received from the NHS.
ICAT is completely independent of the NHS and provides impartial information,
acting under your direction for your wishes.

Bradford Council contract with VITAL to deliver the service. This service is for
both mental health and physical health complaints. 


WHAT CAN ICAT DO?

 * generally support you with your NHS complaint
 * give you opportunity to speak to someone who is independent of the NHS in
   confidence
 * provide self-help information so you can manage your own complaint
 * put you in touch with the right people to make your complaint to
 * help you get interpreting services if you need them
 * prepare letters for you
 * prepare for and attend meetings with you
 * explain and explore different options available to you at each stage of the
   complaint
 * speak to people on your behalf where necessary


WHAT CAN'T ICAT DO?

 * offer advice - financial, medical, legal or any other kind
 * make decisions for you
 * help claim financial compensation
 * get an NHS employee disciplined
 * undertake investigations around complaints


CONTACT ICAT

For further information or to request support, contact ICAT on 01274 770118.





STAY CONNECTED

Sign up for email updates about improving your health and wellbeing

Email:


CONTACT DETAILS

Independent Complaints Advocacy Team




Phone : 01274 770118



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Council Address : Britannia House, Hall Ings, Bradford BD1 1HX

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© 2023 City of Bradford Metropolitan District Council

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