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WELCOME TO ADOOP

CONNECT, KNOW & UNDERSTAND YOUR CUSTOMER

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Adoop customer experience cloud (CXC) allows clients to send out tailored
customer reviews, feedback and surveys that can be seamlessly orchestrated with
your existing customer systems. It has three main product functions described
below, all our underpinned by our machine learning and AI analytics engine.


WE ARE OFFERING
THREE PRODUCTS




FEEDBACK

We help clients to collect feedback and reviews about their customers and
transpose into intelligent insights and offer improved next best actions in
real-time

Learn more


PUBLISHER

Advertising platform to design, publish and broadcast any user generated content
as targeted Ad campaign across social media networks, in a tested and targeted
solution.

Learn more


NETWORK

Social platform for clients to interact and Connect with other clients, either
as an advertiser or as a publisher and provide social channels with new products
and services through brand collaboration

Learn more


FEEDBACK FEATURES




SURVEY EDITOR

We help our clients to engage with the right customer at the right time, with
only the questions or invitations that are relevant to them. Create and share
professional surveys within minutes


CUSTOMER FEEDBACK

We help our clients connect with their customers. We capture their feedback from
all channels, including social, online and mobile.


CUSTOMER ENGAGEMENT

We help our clients respond to their customer feedbacks in real-time. This helps
resolvig issues for unhappy or unengaged customers, or thank happy customers,
driving repeat purchases.


ANALYTICS

We measure experience performance and use machine learning to discover insights
that allow our clients to improve and innovate faster.


ACTIONS

We create personalized dashboards and workflows for every team member, specific
to their role and responsibilities, so that every decision they make is informed
by the customer.


PUBLISHER FEATURES




DESIGN YOUR AD

Either use your existing design tools and upload your theme templates and images
or use our design tool to create or edit any ad, #ugc or review themes


BROADCAST REVIEWS

Create and customise effective ads, by using user generated content and customer
reviews as the basis to broadcast messages to relevant user communities


SMART INBOX

Have all your digital and social interactions routed through to one smart inbox
where you can manage and respond accordingly


TARGET AUDIENCE

Create and customise effective ads, user generated content and reviews and
target the audience and communities by context, conversation or competitor


REVIEW PROVIDERS

Publisher allows you to bring in customer reviews from most providers like,
Facebook, Feefo, TripAdvisor etc. and ofcourse you will be able to use Adoop
reviews as well, to generate marketing contents.


NETWORK FEATURES




EVENT CALENDAR

Event Calendar makes managing events flixible, easy and efficient. Adoop allows
you to setup all upcoming events, you want sponsors to advertise, quickly. Also,
you will be able to browse through upcoming events from other clients, for your
advertising requirements.


CAMPAIGN MANAGEMENT

You will be able to setup a campaign by group together a number of events. Then
sponsors will be able to choose all events or selected events in a campaign for
advertising. You will be able to setup discounts and variable advertising rates
in a campaign, based on level of perticipation from any sponsor.


MANAGE ADVERTISERS

This shows the list of sponsors you have for your events/campaigns and let you
manage the advertising requests you received with their current status.


COMMS CHANNEL

This module manages all your communications and alerts from all Advertisers
through multiple channels, including emails, chats, social media etc.


ADVERTISERS BILLING

All transactions, invoices and reports are managed by this module. Adoop
analytics will help you understand real insights from the reach of events,
campaigns or any particular advertisement.


SOME OF OUR PARTNERS






HOW IT WORKS


1


SIGN UP

Fill up the simple signup form and verify your email address to start using all
Adoop products. You will be able to add unlimited number of team members to use
Adoop with their own login for free

2


MAKE PAYMENT

There is a monthly fee of £20.00 per organisation. Also, first 100 customer
reviews are free. Then each review will be charged at 0.01p/review

3


LOG IN

Please setup your social identities like Facebook page or Twitter Handle after
first login. You will be able to manage as many social handles in adoop as you
want.

4


START DISCOVERING

Our dedicated support team is here to help. As well as receiving support over
the phone and on email, there is extensive “help” documentation available
online, throughout the Adoop platform.

Sign up now



SOME OF OUR CLIENTS


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